McDonald's in Köln

Unfortunately it's not fresh when you order something in the evening. Nuggets are simply thrown into the deep fryer again, even though they have been lying around for a long time. You can taste that. I worked at mc myself and know the tricks. I definitely won't go there anymore.

The food is always freshly prepared👍 The service here depends on the day, so when I asked to order at the counter, this order counter was recommended to me. But I want to order here at the counter... why are you blind? I didn't get an answer to my answer YES. The alleged branch management was just as cheeky and underexposed as the service catastrophe at the beginning. Not a word of apology or anything like that. Sad MC DONALDS really underground.

My father only had one wish. A fries. I ordered a menu and that was exactly what was missing. You can't even imagine the disappointed face. Especially since I then had to chew him out and I felt really bad about it. His mood was correspondingly bad and I couldn't enjoy my food either. I live far away and couldn't even drive back. After I complained about this in writing, a week later I was offered a large French fry as compensation. I then have to call the branch to do this. The whole thing is very complicated. So I get the fries that I already paid for and didn't receive. So I can come pick up my own fries. That's probably the minimum. This is not customer service. This is just a joke. Despite multiple reasons and regular orders, I have never complained about anything, but then receiving this offer really disappointed me. Everything that belongs in the bag is already on the monitor and they can't even count out three items before handing them over. I'm very surprised, to say the least. They won't see me again anytime soon after the offer.

Two animal nuggets were simply mixed into my vegan plant nuggets. Absolutely disrespectful

Parking takes some getting used to. Restaurant is very good! 👍🏼

Great! Very clean and cozy McDonalds! There were even flowers on the table. Food was delicious fresh and hot. We were there on an early Wednesday afternoon. Thank you.

If you have to, or don't have time

Service was good, unfortunately the toilets were not okay for the time of day

The employees are simply very unfriendly as soon as you have ordered they don't want to talk at all or answer questions but just give out what you ordered and that's it. Sometimes you have questions and I expect my questions to be answered

Cleanliness leaves a lot to be desired, the staff jostles you and then doesn't apologize. That makes a really great impression. Then you'd better go somewhere else 😊

I have rarely experienced such incompetent and unfriendly employees. Sometimes something isn't there, which happens when you order it in the app. But the fact that you can't be friendly and that the second order doesn't work is embarrassing. Maybe the CEO will rethink the staff.

The service is bad because they couldn't find our table. Nuggets not good fries cold. Otherwise fanta was good

I only got 3 nuggets in my happy meal even though I ordered 4

After eating Pommes Fries I had problems with my stomach.

Incredibly bad service, the staff at the counter (several people) are not trained at all, completely incompetent and barely understand German. I wanted to order but they were unable to enter the menu and claimed that the menu didn't exist even though it was written large on the price board. The restaurant managers are to blame for letting such staff loose on the customers and not training the people!

The new M tastes great. It was nice that we were served food. Feel free to serve the fries hot next time.

Well, McDonald's. Unfortunately the food wasn't as warm as usual. However, the MC Café is highly recommended. You can always find good coffee there.

Heute war der Hamburger Royal Käse und die Pommes nur lau warm. Nach Reklamation wurde anstandslos ausgetauscht, jedoch war das neue auch nicht richtig heiß. Schade

It's unbelievable how incompetent you can be in a single store. Checking the order is more than mandatory. Then you make the customer wait in the store until you can get to the ordering machine and then personally point out to them that card payment is not possible in the store. Maybe you should send the entire staff to intensive training. This branch will definitely not see me again in the next few years. A clear recommendation is to drive a few meters further into Frechen

Well, I've never experienced anything like that before. We came here to eat and had to wait an hour until we got the food. We were supposedly forgotten, everyone here is overwhelmed like anything else

Dear McDonald's, if your food is as it looks in your store, you shouldn't be surprised that at 12 o'clock only two people are eating in the store... The floor is sticky with dirt, grease and soap, the tables are smeared and sticky, that sort of thing I've never seen a fast food restaurant before. Shame on you... Tables are still not cleaned regularly

We ordered and sat down, all three of the fries were super cold and still raw, full of fat...Burgers were freshly grilled but the rolls were also unfortunately cold, not even the book from the happy meal was properly packed. Ambience very cold.

Incapable, told twice at the counter without bacon Unpacked while driving. Bacon on it. Juice shop. Never again . Open your bags and check

Bad, I've seen a better and cleaner one

Very fast and above all good service and food as ordered, fresh and hot

The shop was clean, unfortunately there was no table service via the terminal as there were no signs, but it was possible via the app. Food was delicious

Beautiful baroque furniture perfectly Swedish renovated. Burger perfectly round, fries in salt elements and the finest sugar water

I can't say anything about the ambience, MC Drive. Food wasn't good, old bread rolls, no pickles. This only became apparent when we were already being taken away otherwise I would have complained

I was there on October 15th, 2024 and ordered two smart menus, one with a cheeseburger and one with a chickenburger. Now I have samonella poisoning from the chickenburgers. Luckily my body reacted and broke everything out. I've never experienced an MCS like this and I've never had anything like it anywhere only had there

Food as expected at McDonald's. Staff really really friendly! Unfortunately the shop was very dirty. Tables were all sticky and slobbered on and the floor was so sticky that it even stuck to the soles of my shoes. Afterwards, I was basically stuck to the floor in a department store and had to wipe the soles of my shoes with a damp cloth. Really nasty...

Nice New burger test! Friendly People work there. 🌴😎🌴

Just been there for breakfast. Super bad service, annoyed employees who take their mood out on the customers and unfortunately extremely slow. I had to wait over half an hour for 3 pieces, which ended up being cold. One of the 3 things ordered was also wrong. When asked if I could please get my order correct, I was yelled at and had to keep the wrong food. Something definitely needs to be done here in terms of personnel!!!!

Although quite empty (this early, 9:30) the shift manager was overwhelmed and unfriendly (?). Yes, you can ignore a customer at the coffee counter, not return a greeting and let them stand there for 5 minutes before you get a pressed "you can't order there either, you have to go to the other checkout" when asked. But you only do it once... Friendliness is a prerequisite for service. At least the colleague was friendly. Cleanliness of the toilet was poor (disgustingly sticky floor), the rest was ok (outside).

Unfortunately it's very dirty, everything sticks, the burgers are very dry and old, and the fries are very mushy, the health department has to go there, they close it straight away

Spicy chicken nuggets were dried out and had probably been lying around for hours. A cheeseburger was forgotten. Fries are usually lightly salted and soft.

The food was typical MC's but fresh and hot! There was always tidying up, cleaning and sweeping... I was really amazed!

The quality varies, the meat is old and has only been re-topped and the lettuce is wilted. The toilet dirty and unkempt. The guest room is also dirty and unkempt. The floor in the entire guest room is dirty, stuck together and disgusting.

SUPER FRIENDLY STAFF AND VERY HELPFUL. I CANNOT RATE THE FOOD BECAUSE WE WERE THERE WITH THE GRANDSONS, 7 AND 10 YEARS OLD, AND FOR THEM IT'S ALWAYS A GREAT MEAL. UNFORTUNATELY NOT FOR GRANDMA AND GRANDPA, BOTH 70 YEARS OLD.

1 star too many The Oreo ice cream was definitely from yesterday because it looked like vomit. I said that I didn't want it mixed. The boss told me to go away, go buy something else and don't come here anymore. Very outrageous statement. Instead of telling me we'll make you an unmixed ice cream and next time we'll ask whether you would like it mixed or not and of course apologize. Never again 👋

It was dirty and the McRib was dried out and cold. The toilet was very dirty. If, next time, it's so dirty again, we'll leave immediately.

Once again the order for pickup (pre-ordered online) is not complete. Simply incompetent and a waste of money. Of course, customer service is also not available, then probably no longer McDonald's. There are alternatives right around the corner.

I just had a McMorning. The store is very well managed. My kids also liked the slide, which is more special than the usual McDonald's. It felt good when the manager-looking person in the shirt said, "Have a nice day." The workers also wipe the tables and clean the floors, and they look diligent. I think it's because I'm in business. I really liked how the team leader leads this store well.The food was good too.

There is no air conditioning on, it is hotter inside than outside and it is 35 degrees, but they do have it on. They put the food on the table like a dog. They bring you the ice cream with the food without asking

Dirty, tables are not cleaned, floor too; Coffee specialties in paper cups instead of cups, glasses?? I know it to be much more stylish and extremely cleaner. Listless looking employees...

I've never experienced anything so terrible. The nuggets and the fries were soaked in fat/oil and smelled terrible. In the evening I and others complained of stomach cramps. Vomiting.Sick for 3 days. I hope the health department comes by here soon.

Staff rude and patronizing when they don't get the order right. Had a hair in the food. The range is almost never complete. How can you run down a McDonald's like that? Better go to the one on Aachener Straße, they are much friendlier and more hygienic

Ice cream machine broken, milkshake not possible, wait 10 for an apple turnover. Better go to another McDonald's

One of the dirtiest branches I have experienced during my Mcs visits. Tuesday evening, around 9:15 p.m. The majority of the seating areas (over half of the restaurant) were blocked off by cleaning supplies & chairs, meaning no use was possible and only a small area was left for seating. The tables that were free were completely dirty and unusable. This time again, the staff only spoke in their own foreign language, and the conversations between each other were not interrupted, not even to hand over the menu. It felt like you were talking so loudly in your own language so that everyone could hear it. Burger was ok, fries too soft and over salted... but you have to accept that here... after all, I'm here "voluntarily". Table service was also stopped, presumably to save themselves the work. They couldn't give me any real information as to why this is no longer possible. We will still try to avoid this branch.

The burgers on offer have become incredibly small! The fries weren't cooked. Service 08/15.

Dirty and disgusting. Apparently the floor had never been mopped here, the toilets were extremely dirty and the tables and benches had leftovers and grease stains from visitors. Disgusting. Here you can hire someone who does nothing other than cleaning. I don't come here anymore.

This is not the first time that several items were missing from an order. Always check. Or better yet: go to another branch

Hunger drives it in Definitely cleaner than Burger King in Monheim

Been waiting for a long time, even from cheff Albanian Schipp to people Children's menu was not a gift cheff because Albanians didn't want to give anything new

No better or worse than other branches. But the staff could be a little friendlier. What is disturbing is that statistics are probably being optimized here, as the collection number is already set to ready for collection, even though it is clear that the preparation has not yet started. That's annoying.

I can only agree with most people here. It's 6/30/24 8:24 a.m. Tables and seating dirty. Food was lukewarm, bacon and cheese toast was just fired into the bag. Staff only speak their local language. I was here last time

Classic McDonald's franchise. However!! Mostly bad-tempered employees, Fast service when it comes to food, unless the person who speaks the least German makes the drive-in counter. We all know THAT! The employees are (sometimes) not afraid to pack the burgers correctly, on the tray, let alone serve the fries half full or even cold. However, if it is mentioned, the service is still friendly and serves freshly! The tables and benches are not cleaned at regular intervals or, rather, cleaned appropriately to the number of guests... It seems to me that there is no real leader at work in this establishment, but rather a form of self-management, although the location of the restaurant has a lot of potential! All in all, this house is actually too nice a cozy corner for this type of food preparation. The staff is alternately good or bad, but pretty bad 2/3 of the time. So don't expect anything if you want to be well served! Squire 4 -

Unfortunately I didn't get the complete MC Drive order, 2x6 chicken nuggets were missing, but there were 2 packs more sauce! Complaints cannot be made over the phone because no one answers the phone either 🤬😡 Update: There was a very friendly employee on the phone who promptly took care of my complaint. The missing packages were promptly delivered.

Underground, I'll never go here again! Very dirty and unfriendly. Food doesn't taste good either. I want my money back!!!

One of the worst branches I've ever been to. Saturday evening, around 9:30 p.m. The majority of the seating areas were cordoned off by cleaning supplies, meaning no use was possible and only a small area remained to sit. The staff only spoke in their own foreign language and conversations were not interrupted to hand over the menu. Burger, although freshly prepared, was a bit soggy. Fries were soft and wobbly.

Since you have to order at these self-service counters, you always wait 25 minutes for your food when you submit your order

Unfortunately not "almost" - 10 p.m. two cars in the drive-in, long waiting times at both service points

Market crier wanted. Orders were ordered for table delivery. The table number was then called several times by the entire restaurant...uncomfortable even in a fast food restaurant. You don't know air conditioning, it's warmer inside than outside... last time I was here.

We ordered and waited. Everyone around us was pulled ahead and in the end they just canceled our order. Terrible. Afterwards I got some faulty fries (I ordered something else). Exorbitant prices.

Normal restaurant, but we were scammed if we hadn't asked where our food was. We waited 1 hour. NEVER AGAIN

Actually everything as you know it. But given that there was little activity during our visit, we noticed negatively that there was no clean table. All of them were somehow greasy and greasy and some had blobs of hardened sauces that I couldn't get rid of even with napkins. Plus crumbs, the floor was partly sticky, etc. As I said, if there had been a lot of activity, but in a restaurant, hygiene should be the top priority. The food itself was okay. However, there were none of the usual table number signs for table service, so only pick-up from the front was possible. All in all, we didn't like staying there if you had the feeling that it was dirty

The toilets and the floor were full of pee, there was no paper and no pack so you could refill yourself.

Very friendly staff. Coffee was delicious and freshly made. As always, the atmosphere was McDonald's style. Unfortunately the floor was sticky, which was a bit uncomfortable.

Unfriendly staff & order was incomplete...

Good MC Donald, food fresh and hot

Everything was dirty, the floor, tables and toilets, even though there were hardly any visitors there. The entire floor was sticky. We went to eat.

Bad service. Service very unfriendly and sloppy. Never again

Had dinner there today around 12:30 p.m. - Whole store dirty, tables dingy. - Very unfriendly service if you don't sprint off immediately when your order is ready you will be yelled at, "what's wrong, move" Next time we're there we'd rather go to KfC. This store is really bad, I would have liked to call the health department.

Arrived very late, hardly any customers in the store and the order was not completely packed. Forgotten 20 nuggets, unfortunately only noticed at home. How can you forget such a big order? Incomprehensible!

Shift manager very hardworking and friendly. The rest of the staff to forget.

Vallah why no breakfast... It was 10:29 you godless dogs. But otherwise great.

Very rude, rude, slow and don't listen, order was completely wrong

The food is like any other McDonald's, but it always feels like chaos, despite ordering via the app. It doesn't matter whether you're in a restaurant or a drive-in.

It used to be better. The customer service isn't really that great. At the checkout, for some reason, there is always no cashier. You have to wait a long time. And in general they behave terribly.

Compared to other branches on the drive, it's a little slower and the employees aren't always the friendliest.

Tables and floors greasy even though the restaurant was almost empty. Toilets catastrophic, dirty, no paper, Service was very nice though.

Not particularly clean in the place

Play area outside has been broken for ages - confirmation that families are shown little appreciation. Staff unfriendly and loud. It's best not to disturb / solve everything via the terminal, and beware you don't hear that you've been called.

Unfortunately I had to give one star to rate it, very unfriendly, you wait a long time for your food then it's wrong. As a customer you will be insulted if you politely ask where the food is and the tables are also completely dirty. They won't see me here again, so I'd rather drive a few meters further to Burger King

Totally disappointing, eating is for people who have no idea about food.

The toilets are really disgusting and smell worse than at the train station. Tables dirty, floor dirty if that's exactly how it is in the kitchen, I just say meal

This counts definitively as one of the better branches. Food was good, polite staff, clean, the toilet could be a bit cleaner but it was busy so I will let it go.

There was still a long wait at the drive-in when there was little traffic

Typical McD no better or worse than others. It's now overpriced for what's on offer, but it's okay every few months

Great service, hot fresh potatoes and the homestyle chicken was also very tasty. 4 out of 5 stars

Burger was not like the picture. There was no straw with my drink. Mcflurry had melted

The drive-thru was super quick and pre-ordering via the app worked well

It was very dirty and crowded! There were no trays to transport the food to the table. Accordingly, the tables looked like crap. The floor was dirty, as were the benches. The staff was completely overwhelmed. Our order was incorrect and had to be corrected again. I've never seen such a bad McDonald's!

Was just there. The hamburgers tasted stale, the meat was so tough leather. So I've already eaten a better hamburger somewhere else.

The quality has suffered greatly. What was ordered during the drive only came in parts and the reorder was also delivered incorrectly.

Kein Doppelpack bestellbar. Mit Code-Bestellung einfach nur unterirdisch. Terminalführung unübersichtlich. Nachtrag: Essen kalt, Burger kleiner als sonst und für eine weitere Bestellung Filet o Fish Menü + 1 extra Burger 15€ verlangen?????

Essen fast kalt, Burger so trocken, dass er fast staubte, achtlos zusammen geklatscht, Herrentoilette dreckig. Und das Alles zu einer Zeit, in der nicht viel Betrieb war.

Das Essen war kalt und schlecht zubereitet! Der Big Mac war nicht vernünftig zusammengelegt sondern hing schief im Karton und wirkte lustlos zusammegeklatscht. Die Gurke hing an der Seite im Karton. Die Pommes waren kalt und pappig. Kein Wunder, die standen zuvor schon ewig im Karton im Gitterkorb. Der Chickenburger war auch kalt. Nach Reklamation der kalten Pommes war die Laune vergangen den wirklich kalten Chickenburger ebenfalls zu reklamieren. Zumal der Service beleidigt war als er die Pommes zurücknehmen musste. Die angeblich frischen und warmen Pommes waren kalte erneut frittierte Pommes. Sie waren warm aber hart. Jeder weiß wie frische Pommes schmecken! Das Restaurant war um 18Uhr schon im hinteren Teil abgesperrt so das nur wenige Tische zur Verfügung standen und diese dreckig blieben während das Personal sich lieber auf ihrer Muttersprache mit Freunden im Kundenbereich laut unterhält.

Dieser McDonald's ist meist etwas ruhiger, da es außer zum Mittagessen eigentlich keine Laufkundschaft gibt. Das Bestellen erfolgt wie bei den vielen Fastfoodrestaurants nun per Terminal (wobei es auch noch einen Schalter gibt) - gezahlt wird bar an der Kasse oder mit Karte am Terminal. Gutscheine gibt es in einer passenden App (mit der man auch Essensprämien sammeln kann). Der Service war (an einem Dienstag Abend in den Ferien) sehr promt und ich will lobend erwähnen, dass alles für uns 4 vollständig war - das habe ich in anderen Restaurants schon anders erlebt. Das Essen war warm, wirkte frisch (für Fastfood) und war entsprechend der Extrawünsche meiner Kinder zubereitet (was man am Terminal super machen kann). Die Mitarbeiter waren sehr freundlich. Es gibt ausreichend Tische in vernünftiger Größe und die Sauberkeit war akzeptabel, aber noch durchaus verbesserungswürdig. Es gibt einige kostenfreie Parkplätze, die bislang immer ausreichend waren, wenn ich in den letzten 10 (vielleicht 15?) Jahren hier war. Einen Drive gibt es ebenfalls, aber den habe ich zumindest hier noch nie genutzt. Absolute Empfehlung.

Absolute Katastrophe, das Essen war ekelhaft und das Personal total überfordert. So ein Laden sollte man sofort dicht machen und viel zu teuer🤨

Es war die falsche Entscheidung mich in diesem lokal zu laben. So sehr falsch, wie die Entscheidung durch die Mienen von Moria zu gehen. Die Sauberkeit kommt der im Zum Tänzelnden Pony gleich.