Burger King in Köln

Just finish work 30 minutes earlier on a normal day

The employees don't feel like working; they prefer to talk to their private visitors instead of serving them. You have the feeling of being a nuisance.

Ordered tortilla beef and rösti beef. Tortilla chicken and roasted beef are plant-based. I have been a customer for years, but after this incident it will definitely be my last visit.

In the drive-in, parts of the order were repeatedly missing, which I noticed right at the counter. This was the same employee.

Modern, stylish. Which service? Apparently it doesn't exist anymore. Eating as usual, fast food but sometimes that has to be the case...

Food delicious and good hot/warm unfortunately no hello day, thank you again, otherwise great as always

A good shop. There are several terminals where you can order food. The employees never seem stressed, food is handed out quickly and nothing has been forgotten so far. You can certainly sit and eat there, but it's different when it's comfortable ;) that's why we always take the food with us.

Fast, friendly service. Food freshly prepared, not warm and just right for post-alcoholic hunger!

If that's the large fries for €0.50 extra, I don't want to see the small ones. In the case of the competition (Mac..), the normal one is already larger. The 0.5 liter cola was also just 0.4 liters. Okay, sorry, it was my fault there was no ice in it. No, but seriously this is a rip off.

Incredibly long waiting time because there wasn't enough staff on Saturday...

Here I get my consistently good Whopper with extras, always nice and fresh and tasty. The staff is friendly, the store is clean and very nice for a fast food place. Keep it up. Ah yes… 2 Whoppers, French fries and cola with the app for €12.99 Snapa 🫶

Unless you don't have an internet connection, the citizen is king

The only Burger King I know has your sensible organization.

Clean restaurant, fast service, good tasting products.Newly renovated

We only go here, whether it's local or takeout. The employees are always helpful and very friendly! Thank you very much!

Worst Burger King ever. I try again and again and every time I am surprised at HOW bad this branch is. Without exception, EVERY time the order is wrong and when you go through the drive-in you have to wait a good 5 minutes for someone to even answer.

Very fast service with friendly staff.

A pleasant place for a quick meal. We were there in the evening and the lighting and overall ambience were very attractive. Although it is a bit remote, it is still worth a visit.

Good address if you're in the mood for burgers 👍

I've never seen anything so unfriendly and rude and the store should be closed immediately The Long Chicken sucks

It's been a long time since we visited the Burger King at the Cologne distributor on the A 555, because they have Mexican tortillas on offer. Although they are not comparable to the Mexican restaurants, they are very tasty and well made in different variations. I say simply taking a picture yourself is the best application. We thought it was good.

There is no clear indication whether they are open or not. You need to ask the cleaning crew if they are open. Because even their doors don't open

I'm sick to my stomach, that can't be true. I don't know how they work or what hygiene measures they take. What's more, it didn't taste like chicken at all, something like that should be banned

Just fast food. But nice staff and conveniently located.

You are disgusting and the reason Burger King has such a reputation. Quarter to 1, I'm no longer allowed in (I just came from Frankfurt and wanted to go to the toilet). So go to the drive-in. I couldn't have two Whoppers (because they would have to make it fresh and it takes too long), so I could have Nugget Burger (with nuggets still on) and a Whopper. I often eat at BK in Frankfurt. Sometimes the meat parts are still hot, that's how fresh they are - what kind of hole is Cologne? People have just unpacked their food inside, but I can't even get my complete order? (I then drove somewhere else)

ich hab mir die ganzen Bewertungen hier mal durchgelesen und kann den meisten nicht zustimmen. Ich habe noch nie so nette Mitarbeitern in einer Fastfood Filiale erlebt wie hier in diesem Laden. Das Essen kommt immer schnell und warm an. Es wird noch nie etwas vergessen und wenn es mal Stress in der Küche gab, wurde ich aufgefordert, noch mal nachzuschauen. Man wird immer freundlich begrüßt. Also was Menschen für Ansprüche an eine FastFoodFiliale haben, ist unglaublich. „Da riecht es nach Frittenfett“ Ja guess what, es ist ein BurgerKing!… Ich bestelle gerne hier.

Unfortunately there is no network so you can use the offers from the app.

I was there yesterday August 21, 24 after work. The shop was almost empty. I usually go to McDonalds. Well, I went in and was greeted very half-heartedly. Then nothing happened for a few seconds. I expected someone to ask me about my order. There was enough time for me to change my mind. I felt 0 as a guest. More like someone who is just being disruptive. So I turned around and took a detour to McDonalds. People there were very nice and open-minded. The complete contrast program. I think the employees need to be better trained otherwise they will generate loss of sales. It's a shame but it once again confirmed for me not to go to Burgerking.

Very disappointing! I waited forever for my food even though there were only four customers in the store and six employees behind the counter. While waiting, my burger was placed on the tray and then taken back several times - and once even on the wrong tray! In the end the burger was cold. When I complained, I wasn't believed. Instead, an employee actually felt the burger with his hand to check if it was actually cold. After further protest, I finally got a new burger, but it wasn't even the one I ordered! Overall, an absolutely disastrous experience. I won't eat here again.

Order for three people; Half of the order was forgotten and many things were delivered incorrectly. Vanilla instead of strawberry shake, vegan nuggets instead of normal ones, Sprite instead of Cola... Unfortunately the food wasn't a hit either, Crispy Chicken was good as always, the nuggets ended up being way too dry, the shakes all tasted different (even though they were the same)... Despite the circumstances, the service was nice and tried to correct everything quickly and apologized for the mistakes. The atmosphere in the store is very good, everything is clean with additional seating outside.

Disastrous employees. Yesterday evening (9:30 p.m.) I was there and witnessed the horror. Ordered at the terminal, there was no other customer present apart from me. Had to wait a really long time, it wasn't so bad. The employees were having conversations, no German could be heard, the only thing that bothered me was the volume. After a while, the lady at the counter more or less threw down a bag, with no indication from her that the order was ready. Just thrown it down and turned it over. The lady has clearly missed her job. What excited me the most was her colleague. First the gentleman was smoking, then he stood behind the counter and stroked his stomach under his shirt, of course without washing his hands, and was touched with these burgers and the like. Disgusting. After seeing such a sight, the appetite disappeared and the order ended up in the trash in front of the store. Was able to grab something from the gas station next door. Please, dear King Team, throw these people out and replace them with machines. As a frequent traveler, I often rely on fast food, something I've never experienced before.

15 An nicht besetzter Kasse angestanden. Um 18.30 Sonntags! Keinsr bemüht sich zur Aufnahme meiner Bestellung. Auf Nachfrage soll ich das Termin benutzten. Da ich stark Sehbehindert bin kann ich das nicht. Der Sichtleiter ist unfreundlich und sagt mir ich soll das Terminal benutzen! "Ich soll mich beschweren wo ich will ist Ihm egal" Diskriminierung und Ausgrenzung von Menschen mit Behinderung! Das wird Burger King Deutschland interessieren!

Wrong order + cold burgers & very unfriendly staff who don't even give the missing burgers afterwards.

I would prefer to give 0 stars. Apart from the fact that the drive entrance is completely stupid, I had the worst gastrointestinal problems and diarrhea of ​​the century for two days after eating. Just disgusting. Just look at the staff there and how they talk to each other should have put me off straight away. I will definitely never go to a Burger King again!

Drove through the drive thru and ordered. Unfortunately, I didn't look in the bag until 7 minutes later when I got home. Both burgers cold and hard, as if they had been there for a long time. Not even lukewarm and I don't want to talk about the looks. I'm annoyed that I didn't take any photos for the review, but you learn from mistakes. Didn't go back due to time constraints, but that was an absolute disgrace and my last visit to this branch. Then I'd rather drive a few km further or to the golden M. It's not far either. I don't want to go into the friendliness at all. The cola was almost poured into my car through the window and luckily there was a straw with a sappy comment.

So Burger King is getting worse... Only the fries are tasty anymore...

What we ate was very good. The room was pretty clean and the cleaner was friendly and helpful. But the service was a disaster: an employee was yelled at by his manager in front of us, our order took at least 20 minutes to arrive (although the restaurant was absolutely not full, even rather empty, I understand better.. .), all this so that our order was not complete, our nuggets were missing. Finally, when we arrived at dessert, we noticed that it was a chocolate milkshake even though we had asked for vanilla... Two errors on the same order is not normal, especially since we checked because we had overview of people asking for a missing product as well, so it doesn't just happen to us... A little (re)training of staff wouldn't be amiss!

Very often very slow at the drive-in. Burgers often soggy. Galaxies away from advertising. The staff seems unmotivated and not really friendly

Burger King is a solid choice for a quick bite, but with a few drawbacks. The burgers are classic and taste good as usual - the Whopper in particular is always a reliable option. The staff is friendly and tries to process orders quickly, although it can sometimes take a little longer during busy times. The cleanliness in the restaurant is okay, but could be better on some days. The fries are often crispy and fresh, but occasionally you'll get a lukewarm portion. The atmosphere is typical of a fast food chain, practical but not necessarily cozy. Overall, a decent place to quickly satisfy your hunger when you're on the go. Three stars for solid performance without any particular highs or lows.

Always happy to be beautifully renovated.

Chilly cheeseburger... super tasty

Poor service compared to 10 years ago. No longer an attraction!

I haven't been here for a long time. Nicely renovated burgers, eaten freshly prepared Yummy

Food perfect, clean, staff partly tired but friendly. I took my food with me and noticed on the way that the man at the counter was apparently so tired that he didn't know what was already in the bag. Several were double and triple even though I only ordered 1 menu.

I am absolutely disappointed. I wanted to get something to eat from you in a relaxed manner and I read online that it was open until 3:00 a.m. I arrived at 2:30 and then realized it was already closed. Although the opening time was also stated on site until 3:00 a.m. I think it's an absolute disgrace that the shop was closed half an hour beforehand. So I had to go to McDonald's.

Here you even have to pay for the toilet… although there are seats everywhere and the toilets must be free. I wouldn't recommend it because unfortunately the citizens were cold and didn't want to make fresh ones... well

Today, May 3rd, I was there, a Turkish woman was working at the cash register, then her whole family came, she told them I had to do everything, I don't think they had to pay for everything, they were cheating, and the other customers had to pay completely wait a long time... it doesn't work that way!!!

Fast food, but when you have to go to the toilet

Habe mir essen am schalter bestellt ,habe mit EC Karte bezahlt, aber kam kein Zettel also( bestell Qutung ) Daraufhin sagte ich bei der Kasse bescheid das ,das Zettel was aus dem Schalter kommen sollte leer ist ,die haben es erneuert habe gefragt was ist jetzt mit meine Quitung ,die sagten mir hätten sie bestellt und bezahlt würde der Quitung jetzt nachträglich ausdrücken haben gelacht !!,haben mich gefragt ob ich bestell Nachweis habe,keine Quittung kein Essen ich sagte sie haben doch gesehen das die Rolle Leer war !!! ja keine Nachweis kein Essen war die Antwort! Ich bin am nächsten tag mit meinem Kontoauszug dorthin gefahren 19 km habe das den Geschäftsführer zeigen wollen, aber erfolglos er wollte nicht mal drauf schauen ,da gehe ich nie mehr essen,also mein Geld war weg!!

The worst thing about the restaurant is that the staff is not serious. I received a different meal than what I ordered

Standard like all other restaurants.

The best Burger King in Germany.

Hello, I just picked up food at Burger King for iftar. Unfortunately a very long hair in the Chrispy Chicken Burger. Totally disgusting. People please pay attention, this is food, a restaurant has to be careful about this kind of thing.

BurgerKing vs. MacDonalds.... Bei einem ist das besser beim anderen das, darauf gehe ich hier nun nicht ein, weil es eine Geschmacksfrage ist. Der BurgerKing liegt hinter der Aral und bietet neben einem DriveIn auch Plätze drinnen und draußen zum Verzehr vor Ort. Kostenfreie Parkplätze find ebenfalls vorhanden. Zum Zeitpunkt meines Besuches war es leer, meine Bestellung wurde frisch zubereitet. Es sah sauber aus und die Mitarbeiter waren locker und freundlich. Die Werbung für die aktuellen Aktionsburger und Menüs erschlägt einen förmlich und eine Preisliste für die Classics sucht man erst einmal. Hier gibt es Verbesserungspotenzial...

In the middle of the car hell of the Bonn distributor lies the BurgerKing, which is as good or bad as all other BurgerKings. Without a car, you can reach the BurgerKing from the green belt via the street at the Wasserwerkswäldchen on a trail up the small slope.

Regular Burger King. Everything looks clean and tastes like Burger King tastes... The only annoying thing is that you can only order from the machine, but then you have to pick up the food at the counter.

A really nice shop for Burgerking

Just popped in for a coffee and a coke! I ordered both items without the lid, unfortunately this request was ignored and both drinks were handed over with the plastic lid! Do you not listen to a guest when they order? Are you just dulling down what you have been taught? Well, it's not exactly good and it's also annoying, but that's probably intentional! I then drank the drinks outside in the bright sunshine and they fully met expectations, coffee hot and tasty, cola cold. Thank you for that! Unfortunately the tables and chairs were not prepared (rather dirty) in this sunny weather. I think this is more due to the lack of skilled workers.

You don't get what you order and you're literally cheated on the price... Offer €1.99 and you will be charged €2.99

I liked to use the Drive Inn at Burger King. Always fast, always fresh + I always meet extremely nice and motivated employees for the most part!! There are plenty of parking spaces, the restaurant is right next to a large ARAL gas station and close to the driveway!

I haven't been here for a while, there seems to be another tenant(?). In any case, the interior has now been renovated and there are self-service terminals for ordering. The ticket office is closed and there are signs pointing to the terminals. The staff is mainly busy with themselves and are very chatty with each other - unfortunately there was no hello, please or bon appetit to the customer, the tray was pushed over to me without a word. The burger was hot, but with almost no sauce. I feared the worse when I saw my burger being thrown into the counter. The cart with the trays was overflowing. It would have been easy for the staff to clear away the trash or wipe the tables. Sorry, but there is a lack of leadership here.

The branch used to be really good! After the renovation and probably a change of tenant, the interior welcomes you with brightly painted and poorly upholstered tubular steel chairs, which are more reminiscent of a kindergarten than a fast food restaurant. Only a few of the old US-style upholstered furniture remain. Despite the lack of activity (2-3 guests), the kitchen in particular seemed overwhelmed, the burger was lukewarm, the extra bacon was initially forgotten and the pan was barely seen when the repairs were made. The service is attentive and relatively friendly, but uncoordinated. It's a shame, it was and is much better.

It's getting more and more expensive and the quality remains consistently mediocre, it used to be better 20 years ago

Very dirty and staff unfriendly. Complaint goes to health department.

Really fast service, top products. Always happy to be at the Bonn distributor...

Simply the BK I trust and not a junk shop like most of the ones you know. The employees are usually really nice and the burgers are as they should be.

Store was very unclean and products were not fresh

To take away only the board where you order is not well done. You have to search to find a small burger, everything is so hidden in the menu, they should show all burgers, ideally so that you can choose better. Then we ordered it at the checkout.

Disgusting! They can't do anything. Delivery service took three times as long as advertised. Never again

So far everything is fine, it took a while even though there was nothing going on, but otherwise it was okay

Tische waren klebrig und ekelig. Personal hat lieber gequatscht, als sich um die Sauberkeit zu kümmern. Toilettenmann wollte Geld für ein total versiftes WC. Das war frech und unangemessen. Schade, dass es bei BK noch kein Tischservice gibt.

ein burger king halt. gibt bessere, aber auch schlechtere.

Bedauerlicherweise hatte ich hier letzten das erste mal eine Bestellung aufgegeben und nicht alles erhalten was ich bestellt hatte. Heute hatte ich das selbe Erlebnis bei dem Burger King in Ehrenfeld, scheint also kein Einzelfall zu sein. Da ich eigentlich den Verkäufern vertraue öffne ich meist erst zuhause die Tüte. Das was der Verkäufer mir in die Tüte getan hat war lecker wie immer aber ich war mal wieder sehr enttäuscht nicht alles vorzufinden.

Unglaublich wie Kunden hier behandelt werden. Da bekommt man seinen Burger und der Bacon ist roh. Wenn man das dann reklamiert wird vor dem Kunden in einer fremden Sprache diskutiert, was ich auch schon als unhöflich empfinde, aber immerhin bekam ich dann zu hören man bringe mir einen neuen an den Platz. Der "neue" Burger kam dann auch, und man hat einfach die überlappenden Bacon Stücke abgeschnitten. Jetzt konnte man den rohen Bacon nicht mehr so gut sehen und der Burger war eiskalt.

Hatte eine mittlere Pommes mit veganer Mayonnaise, waren frisch und lecker 😋. Bedienung sehr freundlich.

Normaler, ordentlicher Burger King. Das Personal ist recht unfreundlich. Kein zuvorkommendes Lächeln oder freundliche Worte. Ambiente direkt an der Tankstelle mit viel Verkehr ist so naja.

Viele Kalorien zum inzwischen echt hohen Preis

Burger King Köln Rodenkirchen an der Tankstelle Aral ist sauber und macht einen gepflegten Eindruck. Habe erstmalig einen King Selektion Burger gegessen. Sehr guter Burger mit ordentlich Fleisch. Einfach nur lecker.

Stellt doch für den DriveIn endlich Leute ein, die Deutsch sprechen und verstehen. Es ist einfach nicht mehr auszuhalten, was da aus dem Lautsprecher quäkt.

Tatsächlich der beste Burger King, in dem ich jemals war. Gut.. die Sauce und ein Burger wurden erst vergessen, aber nach Rückfrage wurde es uns schnell nachgereicht. Ansonsten - alles etwas schmierig auf den Tischen :) Aber das Essen war gut

Eben ein Burger Restaurant. Qualität Ion Ordnung

Zu teuer! Ein Big King für fast 7 Euro der aussieht wie doubele Cheeseburger vom vom Mäces, nein Danke

Zeer onvriendelijk personeel. Wc moet betaald worden, de kosten hiervoor zijn 1euro ook al heb je besteld voor 33 euro aan eten.

Nicht immer die schnellsten allerdings fast immer alles richtig bei meiner Bestellung.

Nur Kaffee.. naja! - Diese Bestellautomaten und keiner spricht seltsam das ganze .. nix für mich

Sehr frisch und schnell zubereitet

Kundschaft abziehen und restgeld als Trinkgeld verteilen stabillll

Das Essen ist normale Burger King Qualität, die Filiale ist allerdings chronisch unterbesetzt. Wenn ein Kunde am Autoschalter ist, wird innen quasi alles pausiert, selbst wenn die Ware schon fertig in der Auslage liegt. Es ist nur eine Person an der Ausgabe. Auch ist nur die untere Etage geöffnet und einige Bereiche abgesperrt, sieht doof aus und dient nur dazu, dass das Personal nicht auch noch Tische abwischen muss. Obwohl es fast leer war, muss man lange warten. Das geht auch anders.

Very very delicious vegan chicken burger king

Es ist eine fast food Kette, das vergessen die meisten Rezessionen hier. Ich freue mich dass es den burger King gibt. Wenn es mal spät wird kann man dort schnell etwas zu essen bekommen. Das ambiete ist schon sehr ungemütlich, aber ok... nichts für Kinder vorhanden. Das wäre mir dennoch mehr Sterne wert... weil eben fast food Kette... nur heute nacht war eine Bestellung aus dem drive in und von mir zu tätigen. 3 mann waren vor Ort. Ich sah zu wie die Speisen vom dribe in fertiggestellt wurde... der Mann wisch sich ständig durchs Gesicht durch die laufende Nase, fasste dann burger, Salat Käse.... an. Immer wieder... mein essen war frittiert sodass er es nicht anfassen musste. Zudem hackte er kurz auf den schwarzen Kollegen rum... sehr unangenehm und nicht gerechtfertigt. Er tat mir etwas leid. Meine pommes waren am Ende leider kalt... und das obwohl nur 2 Bestellungen offen waren. Schade.

Ein typisches Schnellrestaurant: Haste Hunger, haste Not grabsch dir schnell nen Burger

Frau an der Kasse unfreundlich!

Kein Service, Bestellung nur am Kiosk möglich.

Fastfood halt, aber das Bestellssystem am Automaten ist keine gute Idee. Schneller als ein Mitarbeiter der jeden Tag seine Tasten drückt und mit einem sprechen kann, ist der Terminal auch nicht. Preislich und Zeitlich ist es auch kein Fastfood mehr.

Guter und schneller Burger King. An den Terminals lassen sich problemlos die Coupons auch scannen. Praktisch für ne kurze Pause zwischendurch

Es gibt definitiv schlimmeres! Ab zu ein Burger „to go“, meistens ziemlich ok. Zu Stoßzeiten mangelt es an Hygiene.

Schreckliche Bedienung, unfreundlich und nicht sozialisiert, man wird abfällig behandelt von Menschen, die nichts gelernt haben, auch die Grundregeln des Benehmens nicht. Das Essen ist miserabel, die Burger sind nicht heiß, das Fleisch nicht frisch gegrillt, sondern leicht warm aus dem Konvetktor drauf gepappt.. Absolut nicht empfehlenswert, besonders dieser Burger King am Verteilerkreis Köln ist inakzeptabel.

Kein Grund zur Klage und so muss das sein. Geht immer.

Wurde sehr unfreundlich bedient und wie letzten Dreck behandelt. So was in Restaurants darf nicht sein. Na ja Burger konnte man Essen aber es war schon alles beim verpacken verrutscht und war nicht ansehnlich. Wenn ein Kunde sich nicht sofort mit der Bestellstation beschäftigt wird man wie dumm an der Kasse stehen lassen.

Sehr langsame Bedienung, bestellte Extras wurden vergessen