McDonald's in Köln

I'd love to give it 0 stars. The visit was truly disappointing. The staff seemed completely overwhelmed – according to them, I was apparently the first person to place a pickup order there. They were unable to find my order in the system or prepare it in time. The only positive thing was the McFlurry – it was really good. But everything else was a completely terrible experience. The tables were dirty, there was trash everywhere, and the restaurant overall felt very unkempt. I definitely wouldn't eat there again and can only recommend thinking twice before going.

Unfriendly staff! There are no self-checkouts. They charge €1 at the entrance to the restroom, even if you have a receipt for the purchase. When I asked to speak to the manager, he said the restroom was private (that's how I understood it – he only spoke German, even though he knew I spoke English and other employees could speak English). Overall: a terrible experience – avoid this McDonald's!

The dirtiest MC i have ever visited. One must pay for the toilet, one must order at the counter, instead of using the terminal like in all other MC's around the country. Service is terrible. 1 person taking orders, and then taking another order, not even carrying about mine. Loud music plays, which cannot be silenced. Do not ho here ever.

Takes forever to deliver and no one answers the phone

It's a good thing there's still an old McDonald's without that annoying ordering board. Just like in the old days, you line up, get your food, and pay directly at the cash register. It's truly wonderful. We'll be back.

Donat was hard amd old. Not tasty. Toilet fir costumers must be free of charge

I'd eaten and wanted to use the restroom – I was aggressively and demandingly approached by the attendant in front of the restroom door, who demanded money. Using the restroom is free for guests, see Section 241, Paragraph 2 of the German Civil Code (BGB). Normally, I ALWAYS give something, 50 cents to 1 euro, but after the aggressive "extortion," I didn't feel like it. On the way back, the person wanted money again. He insisted! I didn't give any – so I was yelled at. I spoke to the store manager – the response was, "There's nothing we can do, the person isn't employed by us." 🤡

The prices are completely out of line with what you get. Service is almost nonexistent. Ordering is only possible at the terminal... no thanks.

Has McDonald's already closed the store due to the conditions? The location is no longer listed in the app, and collecting and redeeming points isn't possible either. 🤔🥴

Extremely unfriendly employee. They were apparently out of smiles. It spoils your appetite for the already terrible food.

McDonald's at Rudolfplatz: Food was okay, staff was friendly – ​​but the restroom... oh dear! 😳 The stall broke because two people were being very loud and active in it. Absolute highlight of my day, you can't make it up! 😂

Food cold, toilet dirty despite paying. Outdoor tables not set up despite the sunshine!

The service and cleanliness are terrible! The floor is sticky throughout the establishment. The staff is rude and brings the wrong dishes. The potatoes taste like they were made yesterday. The only thing that brought satisfaction was the burger. I've been twice, and I have no desire to go back.

This branch is so dated that it feels like you've stepped back 20 years.

No McRib, apparently to the delight of the employees. Why, I don't understand. If you no longer offer or intend to offer standard products, you should communicate that clearly.

I was at your place recently and ordered a McFlurry. Shortly after eating it, I experienced severe gastrointestinal discomfort, which eventually developed into an intestinal infection. It wasn't a minor intolerance; I was vomiting, had circulatory problems, and had to seek medical treatment. This clearly indicates poor hygiene or improperly stored/processed products. What made the situation even worse: When I tried to use your restroom in what was clearly an acute emergency, I was charged €1. I understand that many branches use external cleaning services, but in a medical emergency like this, it's simply inhumane to stop someone or force them to pay. No understanding, no goodwill, just a locked door and a demand for money. And as if that wasn't irritating enough: There were about 50 live ladybugs on the window, which might sound nice, but in a restaurant, it's a massive indication of poor cleaning or pest infestation. Insects in the dining area are absolutely unacceptable. This was the worst McDonald's visit I've ever had.

The service is not good. I've ordered vanilla Milkshake for my kid. Instead of that we got it with blue color on top from another drink. The worker reacted only with words "Alles Gut". My kid was crying instead of enjoying her drink. It's a shame, quality is very-very law

I ordered for 24.99 and paid 30 euros, the cashier didn't give me change, she said she paid 25 euros, I can't recommend that, they can cheat you out of your money.

Old, cold, dry burgers, old, cold, dry fries, real junk...for a lot of money

It was very tasty, the service was fast.

The waiters do not pay attention to the orders, there is also bad smell in the store

Disgusting service. Very dirty and uncomfortable. They didn't give you a napkin, there wasn't even ice in the Coke. Don't go here!!!

Driven by hunger, I ended up at the well-known branch of the American fast-food giant. My last visit was several years ago. Despite the gradual modernization of many of the burger chain's branches, the interior has barely changed. When it comes to digitalization, the fast-food company seems to be engaged in a fierce competition with Germany. Unfortunately, one looks in vain for ordering machines or a digital menu display that keeps guests up-to-date on the snack giant's culinary offerings. The staff is friendly, but seems more than overwhelmed by their task. The order is called into the "kitchen" – just like 40 years ago – and carelessly slapped together. The customer is then presented with the burger mush as a culinary delight of the USA. Conclusion: The weather will be bad tomorrow. Too bad – I'm used to much better from the inventor of fast-food chains. Addendum July 20, 2025: I was jolted awake last night by a severe fever. Immediately after waking up, the calorie bomb I'd consumed that evening began to leave my body through all the channels intended for it. The smell and consistency only suggest the tall, boxed container that housed it. Classic food poisoning—who could have guessed?

The store is dirty, the staff barely speaks German and mumbles, the food is inedible! The burger falls out of the packaging and tastes exclusively of grease. The fries are terrible. The app doesn't work, and I have to pay for the toilet. The benches are incredibly hard.

😐We were lucky enough to get fresh fried potatoes. That's where the positive aspects of this place end—the restroom was full of trash and deadly mosquitoes, but the woman who charges for the restroom said it wasn't her responsibility and that someone would come tomorrow to clean it.

No monitor available to order in 2025, and even the app doesn't work. KFC next door is much better!

I've never seen such a charming McDonald's. It has a very nice vintage feel with paintings and small details in the ambiance; only the counter and seating look classic. The music matches the charm. The staff is super friendly and helpful. My impression in the morning even tempts me to go for fast food. ^^

There are no terminals for ordering

The service was terrible. I got the wrong meal, even though they throw away the receipt immediately, so you can't even check what you paid for. It was dirty everywhere, and the cashier was rude. Just awful. And to top it all off: There is a restroom, but there's a person I don't know sitting there who charges an extra euro just to use the restroom. At all other McDonald's branches in Cologne, using the restroom is free with your order. When I asked the employee about it, he said the restroom isn't included in the price and is in a separate area. But it's all in the same McDonald's, and there's no indication anywhere that using the restroom is a charge. If I could give zero stars, I would. I can't recommend this place to anyone. Simply awful.

I am absolutely stunned and disgusted by what I experienced at McDonald's during Christopher Street Day. On a day that stands for acceptance, diversity, and equality, this company demonstrated the exact opposite and displayed disgusting transphobia. Instead of simply opening the restrooms to everyone, which would be the bare minimum of decency and solidarity on such a day, this branch seriously hired restroom attendants. These people's job? Apparently, to scrutinize people based on their appearance and judge which restroom they "correctly" should use. Several trans people were stopped by these "staff" and forced to use the restroom that did not correspond to their gender identity. This is not just humiliation, it is an act of violence. It sends a clear message: "You are not welcome here, just as you are." How hypocritical can you be? On the one hand, they want to paint their logo in rainbow colors and present themselves as a cosmopolitan company in order to profit from the queer community, and on the other hand, they discriminate against trans people in their own restaurant and deny them basic human dignity. This pinkwashing is disgusting! To adorn themselves with Pride but trample on its values ​​is the last thing I'd do. For me, that was the last time I set foot in a McDonald's. Anyone who doesn't respect the dignity of trans people doesn't deserve a single cent from me. Shame on you!

The food is the usual McDonald's quality. The atmosphere is also good. Unfortunately, the crowd makes it a bit unclean. But the staff are very friendly. ♡

The dirtiest MC I have ever visited, ok food. Toilets are 50 cents, which makes no sense if you ate there

I've never experienced such a disgusting McDonald's. The food was horrible. For example, the salad on the burger was extremely disgusting. Even the amount of salt they sprinkled on the Big Mac didn't help. I threw the food in the trash.

There are mice running around here! She came to us! And the staff doesn't care one bit.

We were at McDonald's, ordered 3 burgers and 3 colas, the burgers were normal, but the colas... The lids were dirty, as if they had been lying on the floor, there was something floating in two of the colas that looked like tea leaves, and there were French fries and hair on the sofa, and the table was sticky

Unfortunately, the first McDonald's branch I visited had employees who don't know how to cook. All the chicken I received was undercooked and there was blood in the middle of the chicken.

The food was very tasty and the staff at the checkout were super friendly!

The store is getting increasingly run down and not very inviting. The service has been a disaster for some time now; during the day, at least, there's often only one cash register manned, and there's no staff at the McCafe counter at all; everything is very chaotic.

I ordered an ICE coffee and got a MC flurry with coffee instead. It's a complete rip-off and the manager says everything is fine. I think this is intentional and they're trying to rip people off.

Pretty dingy McDonald's, always long lines to order. Bad service.

What a bunch of chickens 😱 Over 10 minutes of waiting time with hardly any customers...no words! You can't expect any friendliness either. I was neither wished bon appetit nor even acknowledged my "goodbye"!

I was there yesterday, one star dish is too much, dirty, I didn't have time to take a photo, but there are mice running around inside, after pointing out to the staff that there are mice here, he replied okay and did nothing about it.

Friendly staff, good service, clean and comfortable.

Couldn't order chicken nuggets with coupon cheeky

The most inferior service. Two underdeveloped workers cannot adequately place an order. Mix up the burgers in your order 3 times in a row!

Very unfriendly and incompetent staff and burgers don't taste fresh

a crazy grandfather yelled at me!!! the food is disgusting, dry and small

Terribly unfriendly and super unclean.

No ordering terminals/kiosks, you are misunderstood and have to have your order corrected afterwards, everything sticks, really everything, the floor, the tables, the chairs.

The food came super warm but the staff was so unfriendly. Then the toilet area smells so disgusting, how can you eat there? Close the shop and that's fine. Anyone who is so unfriendly shouldn't be allowed to work or work in service!

Firstly, employees are always unfriendly and can't talk well. Secondly, not hygienic. Pay for the toilet. And you want to order something and the employees decide what you want on it even though you want something else. You can taste old fries right out of them.

You have to wait far too long to order something, and preparing the food also takes forever!

Staff under stress and sometimes rude, the curly fries were dry and unpleasantly oversalted. You don't need to use the MCS app here because they didn't want to accept it at the checkout. The wraps were poorly packaged and fell apart straight away.

Worst experience. Firstly there are two persons for many customers there. And, I have waited 20 minutes for an expresso. Still came out the place with no espresso. Waited a long time because only one person is taking orders and one person is preparing food in what I can see. And, later there is no one at the coffee counter. His card did it work for taking the order and later he says the card payment is not working. The Indian lady at the counter is calling few others to take my order at coffee counter and nobody responded to her. Very unprofessional staff.

Was once and I was very badly surprised. Not recommend.

terrible service!!! We were traveling with a child and ordered a Minecraft Happy Meal. They gave us a Minion toy and said there were no toys. and we also had an order and they found a toy. very disappointed. I CANNOT RECOMMEND THIS PLACE!!?

Die Gerichte sind sehr teuer geworden zu vorher Deshalb geh ich jetzt nicht mehr so oft hier hin wie früher .Das einzig gute ist die Bedienung und das gesamte Personal ist sehr freundlich geblieben . LG.

Unfriendly employee at the checkout. Ok, the job isn't always easy, but regardless of whether there's a lot or little going on, you should approach it with more enthusiasm. The employees are stressing each other out and arguing about what each other should do. There is clearly a lack of staff here to offer good service. And another topic. The employee in the kitchen works almost everything without gloves. So the hygiene regulations should also be carried out properly here. Then you can't even collect points with the app. How outdated can a McDonald's be? An impudence.

We saw mice and my friend's bag was stolen in front of her

Very dirty shop!! Above all, the staff is very unfriendly and completely overwhelmed. I've also seen that people prepare food without gloves, which I personally find really disgusting. I don't want to know what they did beforehand. There's also a lot of advertising about collecting points, which isn't the case here. This is also why they were attacked in a very unfriendly tone. I don't want to continue writing what I think otherwise I won't be able to finish it tomorrow. CLOSES the store.!!!

The food is good but there was a mouse in kitchen and staff was okay with it

The room is not cleaned, especially in the bathrooms.

The service was rude, very dirty, the food was bland, the drinks were warm and almost non-carbonated.

The cashier was acting like he is paying for your meal and had such loud noise and very tempered,Didn’t even give me a chance to describe or choose what i wan Fries weren’t as usual fries that i used to eat it tasted so oily and old A hot cola Asked him to cut the burger in half and he refused !!! Never ever eating here again

Unfortunately, I forgot my nuggets, classics. Normally I checked directly outside. When I went in and mentioned it, the "professional" didn't even apologize.

Typical Mc Donalds in Germany! Without modern order terminals. Everything runs very slowly. You have to pay 50 cents for the toilet.

Royal Cheese with just cheese on top. And staff don't understand the problem and don't want to give me a replacement.

There are no tablets to order the food. A lot of fat is used in the fries and burgers.

I ordered the menu via QR code and the unkempt male waiter told me 4!!! Let me tell you that if I don't say outright that I want curly fries, I won't get them. After asking for the fourth time whether I could get my menu with curly fries, he probably gave up. Sad.

I have to wait 20 minutes for my food every time because the employees are all incompetent - hate it here!

A catastrophe. This shop is dirty, greasy and unpleasant even during the day when nothing is going on. There are three people behind the counter, none of whom seem to know what he or she is doing and you stand on your feet waiting to be served. You are ignored and instead of taking an order, the deep fryer is “cleaned” at a snail’s pace. It's better to go to KFC next door, it's cleaner and everything goes much faster.

We were at McDonald's earlier. I noticed that the employee gave the shift manager €10 for the order. He said I had put the €10 in my pocket, which is not true. Simply outrageous, that was definitely the last time I'll go there. Please pay attention to what you give and what you don't.

No terminals, the interior is old-fashioned and worn. Cashiers mess up a lot of orders... resulting in longer waiting times and cold food.

Very dirty and very unfriendly staff.

Unfriendly and Very Unhygienic mac Donalds. Mousers run around more often and always have a stomach bug after eating. Never again . Food is also cold and old. Strangely enough, vouchers don't work for them either. Purely a party mile Macces, but even drunk the food is inedible

Food is cold and smell there like someone peed at the floor and you Mast pay for the Toilette

There is usually a lot of waiting time because it is always understaffed and poorly organized.

You can completely forget about this McDonald's, the fries are cold, the crispi burger is rock hard, you could drive nails into the wall with it and the staff is unfriendly and barely understand German. The whole store is completely dirty and unhygienic. I was here for the last time!!

food was cold and dry The order and delivery was mixed up

It was out of necessity (nothing else is open after midnight in Cologne!) Saturday morning around 5 a.m. nothing was right here! Employee totally annoyed by the customers, argues loudly with employees in a language that is foreign to me. You feel absolutely unwelcome and even less valued! The food was even worse: My Mc Double felt like it was three days old, cold, just disgusting. If you don't want to work at that time, you should close the branch earlier!!! That really doesn't work!

Disastrous branch. Employees disorganized, slow, unmotivated. Very outdated. Because there are no ordering terminals, everything takes an extremely long time.

The little man in front of the toilet also wanted €2 from us. You can't treat guests like that. Especially the insults.

Schlechteste McDonald's ganzer Welt man bestellt ne Pommes und kriegt sie nicht man wartet unnötig und dann bekommt man nix im Nachhinein werden die noch frech.Nicht das erste mal

Slow food instead of fast food If you want to eat here you should bring a tent. A catastrophic service!

There was no food. The burgers are smaller than my hand (royal cheese) and there aren't even tomatoes or lettuce on them as standard. You can't even redeem points. The fries have zero salt. I rarely say something like that, but please close the shop and get out of here

Dirty tables are never wiped. The soil has seen better days. Deep fryer totally dirty, long waiting times, then the food is cold. Unfriendly service

Food poisoning because of the wrap!!

The service person (manager) was incredibly unfriendly and couldn't tell anything about his own products. (What's on a vegie burger).

Cheeseburgers without cheese are great, keep it up...

The website opening jours are incorrect . Sundays opened from 8 am onwards

There are no self-service machines, and they stand in line for half an hour... It seems like we live in the 21st century. It's time for you to get involved, the owners of this branch. In everything else. Fire.

Cannot believe what I ate today from Mcdonald Rudorfplatz. they are destroying mcdonalds standards.

Old, lukewarm burger with rotten salad, cold fries. Simply disgusting! You'll never see me here again! I can only warn!

Although all McDonald's locations claim to make the same burgers, the results are often different. Strange!🤨

Market from the 90s. No terminals, ambience rather worn out. But the highlight was the staff. Rarely have I had such an unfriendly and unmotivated seller. Coupons probably don't work here or the MA was incompetent and not just on a social level. The problem is that the employees speak less and less German, the main thing is that the staff is cheap. You won't find quality here. I can't recommend it to anyone, especially if you go to Meckes with your children. This is really the lowest possible service level. The only thing worth mentioning is that the citizens are relatively freshly prepared.

Mold on the think it sticks to the floor dirty toilets.... There are no ordering computers so you have to order at the checkout, but unfortunately they have poor German skills and therefore there are communication problems...

The store closed 10 minutes earlier than the opening times say

The service is very incompetent and unprofessional! No knowledge of English and no knowledge of German, where did I end up here!? You have to say several times that it is to be taken away! But the ice cream is still given in such a way that you can't transport it on the go! That was the last time as a customer here, extremely bad! 👎 👎 👎 👎 👎

Unfriendly staff and dirty tables. The employee simply spit on the floor, it doesn't work at all.

No ordering kiosks and slowest personal of the world ..