McDonald's in Köln

I always eat an M Burger when I go to McDonald's. Unfortunately, the quality of the bun at this location was significantly worse than at other locations; the burger fell apart very quickly. What a shame.

Good, very good for Mc Donalds you can see that it is well attended but it was still quick and decent

There's a random guy asking for money for when you're going to the toilet. Other than that, it's a standard Mcdonald's. Food is fine, but the atmosphere is very "Ghetto" for a Mcdonald's next to a busy tourist spot at a major city.

They shuld anounce is closed at 03:09 min

Always very crowded and loud, but that's the atmosphere of the main station, which you try to escape a little here. Which isn't really possible, as the cleanliness leaves a lot to be desired. The employees are often overwhelmed during large customer rushes; my order, for example, was once completely mixed up, and longer waits are inevitable. You definitely need a long suit and plenty of time here.

The employees are so unpleasant and they take so long

Absolute disaster! If you want to pay in cash, you have to wait at least 15 minutes for an employee. I ordered a McSmart meal one day and got one burger instead of two! The burgers were nasty and definitely from the day before. There was one employee who only spoke English, but was still very friendly. But I still wanted to buy two cheeseburgers for the homeless and had to wait 30 minutes. It's a disgrace! Go to the LP10 kebab shop next door instead!

I arrived today around 5:30 in the morning with my friends and fell asleep. The security told me that I couldn't sleep, after that I just put my head in my hands on the table and the security started to kick me out, then I immediately went through another entrance, ordered coffee and waited for my order, while I waited for my order I sat down again and again but I didn't sleep, my check started demanding me, I showed them, they made me coffee and I started pouring sugar with coffee cream, when I did that the guards started pushing me and because of this I poured coffee on myself and the security guard started threatening me.

I’m surprised it’s only 2.7 on Google maps, because generally it’s good, especially the speed of service. Even if there’re many people waiting, you can get you food just in 5min. Really fast. But the environment is not very nice, a bit dirty on the floor.

The security guard pushes me to the checkout, even though I didn't have time to choose what I wanted in the app, and the cashier doesn't know if they have a latte with lactose-free milk... complete disappointment.

It was my first time in germany and i can say my experience was ruined due to one of your employees attempting to snatch my phone out of my hand and steal it. As well in the toilets are random people demanding money to use them, i almost paid one when i realized they wernt wearing a mcdonalds uniform and no one seems to care. I made a scene as the employee was man handling me trying to rip my phone out my hand and a manager came out and begged me to keep my mouth shut. Got some free chips out of it for my troubles. Literally this is the worst mcdonalds ive ever been to ajd would highly not recommend. I have footage of this attempted robbery but this particular location doesnt allow you to post video evidence in fear of damaging their reputation. Seriously mcdonalds how are you allowing this insanity. I understand youre going to get the custom regardless being in city centre but this takes the cake for worst experience ever in a food establishment.

For a McDonald's at the train station, it's perfectly fine

Truly the worst Maccies ever! I'm surprised that Lieferando works with such incompetence. They're not even capable of delivering within 3 km! Absolutely unacceptable! And of course, the phone number doesn't work either. But I was debited and paid – for nothing!

Random security guy trying to get me to leave as I was waiting for my friend to bring the food. Direct view to a homeless guy outside, plus pretty sure I got food poisoning. Lol

A very unfriendly employee in her mid-40s and wearing glasses. She took the wrong order and didn't give me the right one. As a result, I had to pay twice, even though the cashier was at fault.

Burger was stuck to paper, had to cut it off, no tissues, hard bread, half of the screens don't work

I don't understand some of the reviews. Everything was clean, tidy, and delicious.

Many thanks to this McDonald's! My phone was almost completely dead, and I found myself in a very unpleasant situation. Here, they offered to charge it—and it truly saved my day. It's great that the restaurant pays attention to such little things that can be a huge help to guests. The atmosphere is cozy, and the staff is friendly. Highly recommended!

Dirty shop, they screwed up the burger, don't give them any money, really bad shop, embarrassment for McDonald's

A normal McDonald's. However, the staff was sometimes overwhelmed. First, I paid, then my order was forgotten, and it was only placed after I asked. Finding a seat was rather difficult, and the ordering machines mostly didn't work.

The burger was very sticky and had a sad topping. There were no straws with the drinks; they were all gone. The seats were dirty. The price was far too high for the portions. A huge disappointment. The only positive thing was the very short wait.

German seems to be a foreign language here

A ridiculously dirty store. Admittedly, it was 3:40 a.m., just before closing time, but no one had cleaned up for hours. Cleaning carts were scattered around, and trash was piled up on tables where no one was sitting. Worst store yet.

Employee only makes a burger in Mc smart menu and then screams.

The opening hours stated they were open until 4:00 AM. We arrived at 12:30 AM, and one person was allowed ahead of us before an employee held up a sign and told us they were closed. Over three hours before closing time. Considering that people were even more dependent on the store today because all the trains were canceled, this is unacceptable.

I was just in the branch, still as described back then. I've only had one question since my visit today. See photo: What does the author want to say? This review is from 2019: The staff is unfriendly. They prefer to talk to the security guard. They're right there at the counter instead of paying attention to the customer. Coffee as always, good. Wi-Fi doesn't work.

Like always. Advertising McFlurry ice cream and it is impossible to order. Advertising a special just for a limit time and it is not available is outrageous. McDonald's didn't improve the last 15 years. 😂😭

The boat temperature is 32 degrees Celsius, and the air conditioning is broken, and we don't know about it. All McDonald's restaurants in Germany are dirty and unclean, lacking air conditioning and clean tables and floors.

I've been waiting for 10 minutes for my 1,000 points code to be verified. Absolutely disgusting! After waiting 10 minutes at the checkout, all I got was "only this one today" while the lady pointed to a coupon booklet. What a waste of my 1,000 points that I've saved up over the last six months! Never again

The new Sour Dragon Tongue McFlurry tastes really delicious, but the amount of ice cream is disappointing. I wouldn't buy it again for €4 due to the portion size!

The worst MC I've ever been to. I actually wanted to give it 0 stars, but unfortunately that's not possible. The staff is very unfriendly.

My food was cold and the food I paid for was missing. Unfortunately, I didn't notice until I got to the train. My Chicken Big Mac was missing. The staff were unfriendly and in a bad mood. There were a lot of people inside who weren't even eating or drinking anything, but were blocking the customers' seats. In the future, I'll go back to McDonald's in Messe Deutz; I haven't had any problems like this before.

Horror, just a disaster, we ordered 5 burgers, sweets and a lot of other things, paid 55€, took them with us, but in the end they put small burgers, there is no sweets, everything is terrible, freaks

I had to wait 10 minutes for a McVitie's toast, and it wasn't even warm. Very sad

Food as always is just mcs and they forgot our 5 sweet and sour sauces what a cheek would still go here

Very crowded, noisy McDonald's—to be expected at the main train station. The food took an unusually long time, and then came the highlight! We ordered a total of five sauces and didn't get any of them! The milkshake was delicious, though. 🌸

The food is standard and consistent as you’d expect from McDonald’s, but the overall atmosphere was less inviting than usual. The presence of a patrolling security guard gave it more of an airport or high-security vibe rather than a casual eatery. It made the experience feel a bit intense and rushed, rather than relaxed. Fine for a quick bite, but not the most comfortable spot to sit and enjoy your meal.

I called and asked: “Am I at McDonald’s?” and they just hung up on me.

Very quick burger to get me to catch the train

I've been passing by here regularly for about two years when changing trains. Over the last six months, the quality has declined dramatically. Products are constantly missing or a burger is cold. Complaining always leads to arguments.

Where do I begin? It resembles a prison cafeteria, with guards patrolling up and down to ensure exhausted travelers don't get any rest. Security? More like slave drivers! Plus, you're regularly evicted because one of the employees absolutely has to clean! And to top it all off, all the doors and windows are kept open, so that the travelers quickly become critically cold.

Mc without wc, schaize….. Wc only in trainstation for 1,5 euro….

Overall, it's a relatively well-kept establishment. It's a shame, however, that you can't redeem rewards with the app. If you try to redeem a reward at a terminal, the terminal freezes, and you can no longer use it. A notice about this would be helpful.

Nice staff, but the burger was really bad (lukewarm, undercooked) and I've never had such flabby, soft curly fries in my life :(( it's a real shame, but I was really looking forward to the Kaulitz menu and the curly fries .....

Everything was great, the first time in Germany and it is my favorite mcdo! In less then 5 minutes my order was ready Thank you to all the personal

One star is too awful, awful, awful!! The orders are not done in order and the employees are rude and unprofessional.

Very crowded, waited over 20 minutes for a fries with 6 nuggets. Employees very slow. Definitely won't come here again.

We got vegan nuggets instead of the meat ones as ordered. The cola was barely carbonated and the warp was wrapped to fall apart. It's a shame we ordered takeaway and were on the train when we noticed it.

Only recommended if you want to observe mice.

This is by far the worst McDonald's I've ever been to. When it opened, everything smelled extremely like beer and if that wasn't enough, I waited 30 minutes for 4 cappuccinos.

I was disappointed with my visit to McDonald’s. Unfortunately, the fries were soggy and not crispy, and the chicken nuggets were dry and I didn't like them. I hope that more attention will be paid to the quality of the food in the future The tables were also filthy and dirty and the staff was very rude

No toilet? This is forbidden by law!

I’m really disappointed with my recent visit to McDonald’s. I specifically asked for my burger without sauce, but instead I got one that was dripping with sauce — and strangely, the lettuce wasn’t even inside the burger, it was just thrown next to it in the box. The burger itself didn’t taste good at all and seemed undercooked. Definitely a point for management to review, because the quality was far below what I expected.

We threw your burger away because it smelled like it was dead and unfortunately I ate one and puked.

Was there with my mother in a wheelchair. The employee immediately asked if he should make us a seat at a table. After we said no and asked how quickly our food would be ready because of the train, he made sure that we received our food AND got the train. Thanks for the nuggets, you were my hero tonight

What kind of scam is this? Why don't they have the same machines as every other McD? Why can you only pay with a card and not redeem coupons?

I visited this McDonald’s at night, and despite the late hour, it was fully crowded. I tried ordering through my phone using coupons, but I struggled a lot to get them accepted. After some effort, I figured out how it worked, but most of the time, the system kept saying the coupons were not accepted. When the food finally arrived, it was just okay—not as I had expected. Overall, the experience was disappointing. The service was not acceptable, and the staff did not treat customers well. Because of this, I can only give one star.

Happy meal, ordered two chicken burgers, fries and sprite, only got the happy meal,

They only gave me 5 nuggets... mess

Shit restaurant Naughty employees And most importantly no toilet

Worst Megges burger I've ever eaten... The life-sized HP Baxxter standee at least saved the ambience.

A fairly standard McDonald's, no issues with my order.

Before i got the coffe, the casier blowed something off the machine for minutes, as the coffe waited below the machine. İmagine what happens behind the scenes, since they consider doing this unhygenic thing at first place. Never again

Very unfriendly service, unclean tables. The usual menu like everywhere else. Many seats occupied by waiting travelers.

There is a price offer hanging in the entrance that will not be honored. “The poster is old and will be hung up”. It's still hanging. A case for consumer protection.

Ambiance: More people who “just” sit to escape the cold. Service: At 6:30 a.m. there is only breakfast. The lady at the counter says that between 6:00 and 10:30 there is only breakfast. Unfortunately, this contradicts the McDonald's display. Here you can clearly see that breakfast is only offered from 7:00 a.m. Eat: Cannot be rated based on the experience under “Service”. Too bad, Ronald McDonald! So you have sunk even lower in my opinion.

Can be better than the other colleagues. Too crowded and chaotic.

Great price-performance ratio for current coffee!

The only burger from McDonalds I have ever qualified as good is from this place. Evidently, it is in a train station, rush hours and weekends you can expect to be a little messy and I may take some time to get your order.

I have found that in about 90% of visits to fast food restaurants, including McDonald's, the staff are not particularly friendly. If the employees are not friendly, it may indicate that the job is not being done well overall, which can negatively impact the quality of the food. Friendly and dedicated service is crucial to a better experience and higher quality food

It's just pathetic how much the "big" companies have cut back. Service is there here, but since the counter is fully loaded with bags, no one from the staff knows which customer it was, always popular at the train station when people want the connections. When will finally germ mc donalds be at the central station in cologne?

My warp is stuck to the entire paper and is inedible, I am totally disappointed and probably won't get anything from this McDonald's again!

Do you also have employees who understand German? Every time I order something there is something wrong! That was my last visit to McDonald's, never eating that disgusting American crap again! I hereby recommend that you all cook something delicious at home to avoid diarrhea.

I got myself a sundae ice cream and kindly asked the employee if she could get a little more in. He said no and yelled at me. This is what I got

Just ordered and paid for a coffee at the terminal. But the employees are unable to give the goods to the customer. I think that's theft. But if McDonald's does something like that, that's completely ok. This way you show customers clearly what you really want: to cheat and cheat. Thanks for nothing

Really crappy, the employees have no idea about anything and say that you supposedly can't collect points. I've never been to a branch like this before. In my opinion the branch should finally be closed!!!

Terrible. Broken seats, dirty tables and junkies and homeless people constantly come begging and no police or security on site. Terrible

I definitely do not recommend this McDonalds store!!! Not only is this store dirty - no! I processed the order completely incorrectly. I ordered a burger without onions. And what did I get?! Burger with onions. Have you ever thought that there is a good reason why you don't want onions with it? These were deselected (terminal). I was spoken to in an unfriendly manner at the pick-up station. Sorry but the store is crap, in my experience! Never again! The only advantage is the central location.

The security person immediately became violent when he saw that I was still sitting inside with a take-away order and was directly insulted. Please take care of the problem

You don't offer all meals even though you are a main branch and always very busy. Besides, the presence of beggars and the small number of seats were not in the best condition.

disrespectful to people, throwing sauces all over the tray, very long wait times, not listening to what order you need and then blaming you for saying something wrong, negligence, workers running away as soon as any problems arise, just awful

The ambience in the train station is one thing 😂 But food is served warm quickly and the service and security are very nice 👍🏻

Very unfriendly, even hostile staff, it’s cold here, the food is lukewarm, it’s dirty, there are no toilets

It's a busy place. The employee from Erzurum helped us.

Typical McDonald's, but with a train station flair...

How can it be that the customer has to check his order and the staff can't count to 4? We ordered 4 burgers and 2 fries and a burger for €6 is missing. It can't be true.

Considering the high volume of customers served here, it works well. At the time of my visit, the staff were quick and friendly.

The best McDonald's branch in Cologne! And perhaps throughout Germany. The staff is very polite and friendly. They work quickly and as a team. Simply by ordering and receiving my order, I was pleasantly impressed by the manner and style of communication of the employees with customers. All employees 100 out of 100 rating)) Thank you ♥️♥️♥️ MD

Far too long waiting times of over half an hour because of a small order... and others who changed things later got their orders earlier... outrageous... Not clean and disrespectful employees.. I'm really disappointed!!

Service is top, even when you ask by phone (on New Year's Eve!!) whether Rösti Burger is still in stock. Food as expected, well packaged for pick-up in a carrying bag, smile on your face. What more could you want. Thanks for the service today. 5 stars with extra stars 👍👍🙂

The only two things that were right in my order were the large Fanta and the large fries. Instead of the 6 nuggets there was a Filet-O-Fish, instead of the Hamburger Royal TS there was a Bigmac and instead of 2x sweet and sour sauce there was 1x sour cream. No, I didn't grab the wrong bag. One might think. But the piece of paper with my number and what I ordered was underneath. Unfortunately I had to move on quickly, otherwise I would have complained on site.

Pack chicken nuggets instead of planning nuggets!!!

Security removed us even though we had our order. He said there was no vacancy. But most of the tables were empty. I don't understand who gives us the right to do such a thing while even those who didn't order are sitting. I guess McDonald's doesn't choose its employees correctly.

Security told us to get out even though our drinks were still there. The reason he asked us to leave is because the customers were seated. But even though there were empty tables, he pointed this out to us and did not remove the people who did not place any orders and were just using their chargers. There was nothing we did wrong.

Wrong order, not completely processed

Super fast and clean. Edit: does not accept coupons, the app cannot be used. You win at Monopoly, but you can't redeem it.

A few weeks ago I ordered from this fast food giant via Lieferando. Unfortunately, after three hours of waiting, I didn't even receive half of my order, which was of course a complete failure. I quickly complained by phone directly to the branch and communicated my concern, as unfortunately it wasn't the first time it had happened. To my delight, however, I discovered that this branch probably has a new store manager who also takes the phone calls himself. I give the store manager great credit for not only receiving the missing products in a timely manner, but also for receiving the remaining order again as compensation. I was informed several times by telephone about the delivery status and was even asked whether everything met my wishes with the second delivery. That's what I call customer-oriented work, even if it was initially very bumpy and disappointing. Conclusion: Great customer service when something doesn't work according to plan!

As usual, all places at stations are junk and waste. Do not recommend to stop by only if you have no other choices, even in this case - don’t!

The shop is dirty as hell, we asked if we could wipe the table. The employee was very annoyed and cleaned the table very involuntarily. I got in line to pick up food, family was sitting at the table and was told by the security guy that you have to order something to sit there. Also very loud, no toilet, trays everywhere, tray trolleys overflowing with rubbish and not to mention the smell. Can't recommend the store at all.

After a long day in Düsseldorf, I ordered a McMenu to take away with a coupon when I returned home. Arrive home after 30 minutes. No fries inside. Shame on you.