McDonald's in Köln

Super fast and clean. Edit: does not accept coupons, the app cannot be used. You win at Monopoly, but you can't redeem it.

A few weeks ago I ordered from this fast food giant via Lieferando. Unfortunately, after three hours of waiting, I didn't even receive half of my order, which was of course a complete failure. I quickly complained by phone directly to the branch and communicated my concern, as unfortunately it wasn't the first time it had happened. To my delight, however, I discovered that this branch probably has a new store manager who also takes the phone calls himself. I give the store manager great credit for not only receiving the missing products in a timely manner, but also for receiving the remaining order again as compensation. I was informed several times by telephone about the delivery status and was even asked whether everything met my wishes with the second delivery. That's what I call customer-oriented work, even if it was initially very bumpy and disappointing. Conclusion: Great customer service when something doesn't work according to plan!

As usual, all places at stations are junk and waste. Do not recommend to stop by only if you have no other choices, even in this case - don’t!

The shop is dirty as hell, we asked if we could wipe the table. The employee was very annoyed and cleaned the table very involuntarily. I got in line to pick up food, family was sitting at the table and was told by the security guy that you have to order something to sit there. Also very loud, no toilet, trays everywhere, tray trolleys overflowing with rubbish and not to mention the smell. Can't recommend the store at all.

After a long day in Düsseldorf, I ordered a McMenu to take away with a coupon when I returned home. Arrive home after 30 minutes. No fries inside. Shame on you.

Food is old and cold and overpriced. Staff doesnt seem to care. More important: the place is dirty. Really really dirty. The floor, seats and tables. Weird, since the only staff member who seems to work his socks of is the cleaner. People just dont seem to care to keep the place clean. Avoid this McDonald 's plenty of other options around here.

Disgusting experience, the health department urgently needs to come here! The store smells like vomit and various other feces! Acute health risk... just as dirty as the entire HB!

Never have i experienced before that i have pay extra for some ketchup. These small things make the difference in experience

What can I say 😅 they didn’t put the sauce in, it all looks so bad. Although, what did I want from the service in Germany? For me, this is an indicator of the country’s development, comrades, it is at the bottom.

Very bad place! Mice everywhere and very unfriendly staff.

I've often picked up something to take away here during the night shift and have always been largely satisfied. Yesterday I went to eat here with my children for the first time. It was just disgusting... here the mice walk undisturbed across the floor and the heating panels on the windows without bothering the numerous people. It's understandable that the tables or floor can't always be clean at the company or that you meet what I would call crazy people at the main station, but that's already going too far. The health department should urgently take action here.

I wanted to sleep in peace and was woken up by security because supposedly you're not allowed to sleep in Mcs. Preferably 0 stars for this, where else am I supposed to sleep at 4:30?

Worth value is great. Only beaten by Aldi og rewe or Kaufland. Use only 9.50 per person in McDonald's. In Aldi,rewe or Kaufland you can do it for 3 euro. Take care of your money in this way!!

I generally take the Big Mac. Once again the worst thing available here. Dried out, stored too long, terrible. Staff is an imposition on top of that.

It was very crowded and there were no curly fries :( In addition, my order number was not shown at the front.

Very unfriendly staff, food is not the first freshness, problems working with the program and in the middle it is full of flies

The ordering systems are outdated. The staff works extremely slowly, and even when there are few customers, everything just gets thrown together

Why 1 star? Because the entire digital shopping experience is horror. I tried ordering from the machine... I need the mobile app for the coupons. However, I can also order directly using the mobile app... so I just sit down and easily select everything I wanted. When I paid I noticed that the wrong branch was displayed. I made the whole order again and now the correct branch was there. When I clicked on pay it was still there. AFTER the payment process, the wrong branch was there again. I received information from an employee that this happens through the vouchers. I didn't receive any information about this in the app. The employee showed me that I could cancel. Luckily, a young employee was kind enough to help me implement the canceled order analogously. I would give 5 stars for your staff and what they have to endure at the location. But then it would be thought that the experience I had was good overall. However, she was far from that. It's the 5th TIME! Since you have digital displays to order and I place an order with positive expectations. Every time I thought it would work this time. Previously the app said.. coupons clear. The machine was broken and the entire online order didn't work and the employee (at another branch) refused to give me the option of coupons because he couldn't... so we made progress this time. Another branch had no more paper in the machine and I didn't receive a receipt. The employee already knew this and was prepared to help me when I approached her. While I was waiting for my order, I observed that the next people felt the same way as me... the order goes through and there is simply no note coming out and no error message. (Other branch) I've been avoiding your brand more and more since these digital experiences because I perceive a big delta between the external image, the digital and how it works there, and the branches. Your employees at the locations are often the ones who can save the experience. Please improve your customer journey, exp. or whatever you call it so that we as customers enjoy visiting you. +The food was good. ++The employees were de-escalating, solution-oriented and hard-working. -Unfortunately there was no customer toilet -- The best process as well as the entire digital experience was a pain + The ambience is ok for the station. It is relatively loud inside the branch. Since the service is represented digitally as well as by employees, I rate the digital one star here. I would give 5 for your employees! Since the entire experience and the associated ordering time of 20 minutes for fast food are a no-go for me, I give it a total of 1 star

Cash payment is no longer possible. If you order via the app, the app looks for the McDonald's next to the cathedral... ordering here is an impossibility... If McDonald's is aiming to lose walk-in customers, they are very successful under these circumstances...

No CUSTOMER toilet. The first time I've experienced something like this.

The order displays don't work half the time. Which causes everything to pile up. The food is standard McDonalds

We were there this year for carnival and it was very crowded. However, the store is super organized and we got our food really quickly.

It call the perfect McDonald I’ll come again here.Do Not Go To Bathroom bcs it is paid 🙏🙏🙏 I am an Indian person

langsamste mitarbeiter der welt

Security service. Sit in the chair where we eat and watch us all the time. We were able to enjoy our meal. Normally security had to be in front of the door or next to cash register no matter where but not at the table where the customer come security service. Sit in the chair where we eat and watch us all the time. We were able to enjoy our meal. Normally security had to be in front of the door or next to the cash register no matter where but not at the table where the customer is next to come sit and eat.

The wrap sticked to the paper making it impossible to eat half of it

Always way too full, order terminals hang and QR code scanners don't actually work at all, tables are never clean... Unpleasant.

Incredibly sleazy shop - only topped by the unfriendliness. Visit on August 20th, 2024 in the evening: formulated cautiously, extremely bad air, dirty tables and floors, rubbish everywhere, several of the order screens not working, the food handed over without a word, cold and sometimes not as ordered. Rarely has the discrepancy between reality and advertising been so drastic. Not again!!

Very bad!!! Half of the machines to order food were broken. When we finally got our food there were some things missing, but because of this unhygienic restaurant we wouldn't even want to go back to complain. You can't eat inside, because in front of the windows there are a lot of homeless people.

It was very busy when I ordered, but I still got my food quickly. I definitely liked it. There was an option to choose your own McFlurry toppings, something I had never experienced at McDonald's before, very nice!

Food was almost cold when it was served. Tables were dirty. Using the toilet costs money even though it wasn't cleaned and 1 door was broken Since our pickup number disappeared from the screen and more complex orders than ours with a higher pickup number had already been issued, I asked what was wrong with our order and was immediately reprimanded. NEVER THIS MC AGAIN.

Doesn't work via app, unfriendly staff; Impossible even for stranded people to get anything within 10 minutes. The opposite of fast food...

Biggest dirt on earth. ABSURD PRICES... AFTER STOMACH PAIN... 23 euros for dirt, they should be ashamed Would like to give 0 stars

I waited a very long time for food and the order was terrible.

Among other things, I ordered two large fries - both packages were only half full and pretty limp. It would have been better to have done without.

Very dirty, no toilet, takes a long time to order

The security guy was awesome and did a really great job

Absolute Frechheit. Unter die plantbased Nuggets waren Chicken Nuggets gemischt. Nie wieder werde ich dort was "essen"!!!

It was very crowded and there were no curly fries :( In addition, my order number was not shown at the front.

My experience here has been kind. The folks are not impulsively checking to see if you have ordered something every 15 minutes. It was also a cosy place to wait for an early morning train

Totally dirty and run down. Then half of the order is forgotten, even though you only bought 1 small menu with a coupon. If you point it out to the employees and want your "forgotten" things, they will only laugh at you and laugh at you when you walk away. It's a real shame that you are treated like that, even though you greet the employees in a friendly manner with hello, please, thank you, etc.

Never seen such incompetent staff😒

We were the 6th in the line, but it took them about 15min to make the order. The order was to eat in, but we got it as a takeaway. But it's not the problem. The real issue is that there is no toilet, even any basin to wash your hands.

Something often goes wrong. App/barcode doesn’t work well here. I ordered a single small coffee at the digital kiosk, and almost missed my train waiting.

My husband was in Cologne yesterday and wanted to get food for the crew on the way home and was completely ripped off here because he was probably no longer the fittest at 2:30 in the morning. His order was 11 x MC Chicken Classic - and look at the picture what he received for it. 11 x Mc Chicken Classic without everything…. This is honestly the naughtiest thing I've ever experienced at McDonald's.

MCI stop Find the Ronald McDonald's SOS Rinderdorf Initiative for cattle with ptsd but cool

I wanted to scan my point But tell you it doesn't work with us, I don't know why?

Very unfriendly employees, wrong products in order, no receipt given to complain later. Security guard harrasing other guests, because they sat for 5 min before ordering.

The only MC who thinks that every order can only redeem 1 coupon. With my family of 10, it was really stupid to ask for 2 euros more and act as if 12 for a 9 euro menu was a real rip-off there

The best McDonald's in Cologne. Nice staff, nice security. Order was great.

Worst Mc's I've ever been to, unfriendly conditions, won't even let me talk even though my order was forgotten. When I finally got my food, the fries weren't even close to being cooked

No ice for the drinks (“Machine has been broken for two weeks!”), fries half full, McRib really eaten. The guest room is also super dirty. Not recommendable.

Nice staff, but the burger was really bad (lukewarm, undercooked) and I've never had such flabby, soft curly fries in my life :(( it's a real shame, but I was really looking forward to the Kaulitz menu and the curly fries .....

The best Maccies branch I've ever been to! Clean and friendly.

All order terminals didn't work, ordering at the checkout didn't work with app coupons. After ordering there was no invoice and no number for the queue. After 15 minutes my Bigmac and a large portion of fries were “ready”. However, both were inedible and not fully fried/deep-fried.

EVIL GUARD violates the personal boundaries of visitors and insults

For the first time at a McDonald's, everything we ordered was there when we ordered, but charging paying guests money to use the restrooms is outrageous.

I was on a trip and just wanted quick food like it's supposed to be here, so I looked for a place, food came quickly, suddenly a rat ran from the left side to the right side under the seats. Of course I got up to do this to report to the staff who weren't particularly interested in it, I could have bought myself a delicious pizza!!

Dirty, staff unfriendly, no one even cleans the tables or the floor!!! Underground... ugh

Manmanman, when you order takeaway from this branch, something is ALWAYS missing. Today due to Don't rush in a controlled manner - boom, 3 hamburgers are missing. People, better control here.

Unfortunately, this is the worst McDonald's I've visited, the staff is either unfriendly and the other employee doesn't understand me in German. The order was incomplete and the food was lukewarm to cold. McDonald, I'll remember you, so I'd rather go somewhere else next time.

Persons from the shipping company Herbert Ekkenga and other persons, I call your company headquarters Bad Zwischenahn, I really appreciate every dividend from McDonalds, I welcome the good quality of the breakfast I just ate in the restaurant of the same company, McDonald's, in Cologne Central Station and I am of the opinion that it is a mistake that in the same restaurant there is no such sink in which every customer can wash their hands. I'm looking forward to seeing the same McDonald's company follow the example of the Kochlöffel company when it comes to sinks. Your shareholder and regular customer Mr. Mueller, who appreciates you more than ever

Cold French fries, meat pieces in latte macchiato, baggers asking for money, and very dirty ambience. Never again

I order food and I don't get what I ordered and I get dirty looks from the staff... Luckily, McDonald's earns enough money to be able to afford something like that. This McDonald's is impossible.

The burgers here have always been mediocre, but now I had one of the best McRibs I've ever had at McDonalds, still delicious warm with extra sauce and onions, really good!

The burger smelled like rotten meat, the cucumbers in the burger were disgusting. The potatoes are delicious. The order took a long time to prepare

big MC Donald at the main station. Right on Breslauer Platz. Under platform 11

I was served friendly and quickly, the food is McDonald's standard like everywhere else 😄

Catastrophe. Code entry for vouchers is never possible at the terminals. Takes ages. One of the worst Mc D.

Always delicious! Very friendly staff! Clean!! Good landscape against the cathedral cathedral! Go to recommendation... Thanks for great service...

I clicked to take it with me and they didn’t give me anything to take with me and they didn’t give me sauce, I’m extremely upset

Atmosphere and friendliness looks different. Rude security staff who barked at you unfriendly and told you "Hey, get out, now" even though you were just getting your bearings. Staff appear to be completely overwhelmed and have not been trained in any way to be friendly. A little tip: It's better to visit the KFC in the train station or the other McDonald's branch outside the train station. You will be treated friendly and humanely. McD again at Cologne HBF?: No chance in hell, better give the spot to Burger King.

Actually like every McDonalds at the main station

never in my life have I tasted a better mcdonalds chicken burger than on this very Easter Sunday 2024. At 10 minutes past midnight I trusted the mcdonalds employees would make my burger fast enough that I could catch my 12:21 train and boy did they deliver. Jesus Christ himself rose from the dead to come make my burger today, all praise to this cologne mcdonalds for channeling his enegry

Strange ambience thanks to the flair of the audience and the quality of the food is also determined by the wheel of fortune.

Unfortunately a disaster. Absolutely not recommended and does not meet the usual McDonalds standards

A delicious McSet (Big Mac, fries and Coca-Cola) from the huge offer that McDonald's offers, which is why I happily order it when I eat at McD, and which I also gladly recommend to everyone, especially those who love fast food ;)

I was just there to buy a cheese burger and a chicken burger. The store is certainly not recommended. The lettuce from the chicken burger was definitely no longer fresh and was slightly brown. Therefore inedible. The store itself employs dissatisfied and listless staff. There can hardly be any talk of friendliness here. The floor of the restaurant is rancid, the tables are dirty... the best thing to do is avoid this place and get something from Jormas.

The cheeseie was wet and the milkshake was dry

We had to pay several times because the staff forgot something and when we spoke to them they said it wasn't true so we had to pay more than we already did

They didn't put chocolate in the ice cream Lion

It's a shame that I can give 0 stars for everything, none of them deserve it!!! Worst McDonald's in the entire world. Dirty, rubbish everywhere, trolleys for trays overflowing and already lying on the ground, tables very dirty and full of rubbish and there are mice running around in the shop. When I complained to the front that there were mice in the store, that couldn't be right. The very unfriendly employee then said that's the way it is and I shouldn't act like that. What is this, please, something like that has to be taken seriously, it's not possible, it's mice, and then the employee gives a stupid answer and an unfriendly answer. I complained to the city of Cologne and also reported the McDonalds to the city of Cologne. It's probably already known why the store would be closed, that would be a health risk for people in the store. I hope this has consequences and they finally close the shop,

I had breakfast there for the first time. Employees were very nice. The food was really tasty except for the scrambled eggs, which weren't seasoned

Everything was better before. There used to be FAST food here.

This is a good, fast McDonald's that is easy to find and in a good location right in the Köln HBF. The first McDonald's I visited in Germany 🇩🇪

A pure disaster. Completely overwhelmed staff. 4 cash registers open but only one lady behind the counter.

I told the seller “that’s right”, then he put the change on my tray and said “no thanks”😂 Of course it was a K

My twin brother and I had just been in the wonderful Cologne Cathedral Christmas Market for a few hours enjoying gluhwein and beers, we then headed to the very impressive Koln Hauptbahnhof were we dropped into McDonald's and what another nice visit we had. This McDonald's looks good,interior is light and airy, typical McDonald's decor and furnishings including plenty of seating options. We ordered a double cheeseburger, fries and cola, service was quick, we luckily managed to get a table were we munched through our burger meals which were absolutely delicious, the thing is you know what you're getting with a McDonald's burger meal, a tasty, unpretentious burger meal, great value for money, we left here happy and full, if you're near Koln Hauptbahnhof it's a McDonald's to check out .

Didn't get any food, at least it was a good deed. I gave the voucher to a homeless person because I wasn't served anything within 15 minutes and I had to get my train

Unfortunately I don't like the cocoa there

The coupons didn't work and no parking spaces were found. Not good!!!

Despite the high volume, fast service

Gutscheine konnten nicht eingelöst werden und Personal war nicht hilfsbereit

Leider 2 Menüs bestellt und nur eins vollständig bekommen, obwohl nicht viel los war. Ein Wrap fehlt komplett, sehr schade.

Magendarm Virus bekommen. Ein Tag nach dem Bicmac Menü. Hygiene wird da warscheinlich nicht groß geschrieben!

Von 2018 Ein mal hier gewesen 1 1/2 stunden später Krank geworden! Von 2024 Bürger sind Kalt, trocken und viel kleiner geworden die Pommes labberig und ebenfalls kalt. Alles in allem ist es die Kcal nicht wert die man hier zu sich nimmt.

Double Hamburger Royal TS war lecker

Проходили мимо и нужно было срочно горячую воду, чтоб сделать кушать ребенку пол года. Нам дали воду и сказали заплатить 2,50 евро. Мы были в шоке, это просто горячая водичка немного. Мы всегда берем воду на заправке или в других McDonald’s и везде дают просто бесплатно. А вам просто позор👎🏻

مزدحم .. وخدمة غير جيدة وليس في المحل مرافق صحية وتواليت

McDonalds in Trankgasse was one of three McDonalds we went to in Cologne on our 7 day holiday in Cologne.This McDonalds by the Cathedral was in my opinion the fullest one we visited and we were lucky in getting a table in here. This McDonalds like all McDonald's has an excellent well kept interior with many item's throughout this restaurant relating to there brand.When we visited we had the BigMac Meal Menu which where superb and where really well priced. This is a superb McDonald's in an excellent area and well worth a visit and is very easy to locate as its in the Haupbahnhof.(This is my first review of McDonald's Trankgasse). Opening Hours. Monday-Sunday-05.00-Onwards. Public Transport. Bus Stop. Breslauer Platz Bus Stop-124-132-133-260-978. Tram/U-Bahn Stop. Breslauer Platz Tram/U-Bahn Stops-16-18.