McDonald's in Berlin

Citizens cold. This was complained about by me. I was told that a new one would be brought to me. I left the old one there. After 15 minutes we asked again and no one knew anything about it and asked where the old one was. I got a new one, no the old one, which was just as cold, of course. I wasn't in the mood for further discussion. That's why you can express yourself here.

Actually a typical McDonald’s. You shouldn't expect too much. The employees are extremely unfriendly, barely speak German and you can easily wait 20-30 minutes for your food even though there are hardly any people sitting in the restaurant. Better another branch

Fast service, nice but unfortunately the purple glass was forgotten to put in the bag. Always check the items you ordered otherwise you'll have sad children at home.

The customer service here is not good..the guy here doesn't have good manners

Not this fieale take takes 30 minutes until you get paid and another 1 hour until food comes

I would prefer not to give a star! Even 1 star is too much!! You wait half an hour until you get paid at the checkout plus 30-45 minutes waiting at the table! I'll never eat here again. You even get the food served cold at the table!! Dirt!!

Very dirty tables at the moment.

Food was okay, but unfortunately at Mac Drive. Something always comes up

Horrible store!! Unfortunately our grandchildren wanted to eat there. After we saw the toilets, we should have left! Everything was dirty, we had to ask the employees to wipe our selected table with a damp cloth. The food was bad but really everything was. Our burgers were cold, the meat was sticky, if there was any, it was just ugh. It was simply unappetizingly prepared, and on top of that, ingredients were forgotten! Unfortunately, curry fries, fries and nuggets weren't what you're used to in the old days. When informed, there was a replacement but somehow it felt like I got the same burger again. I was too shocked to take photos of it. We couldn't eat it either. There is only a small impression of the toilets! The only great thing was that the kids were able to color Easter bunnies while we waited for the misery. Never again McDonalds and Co.

No, we wouldn't. Staff rude and they promise crap here. You are disappointing children here. Only Burger King!!!!

The employees are very friendly. And wish you a nice week too. With a smile 😃

If there were minus stars I would do it. Ordered at the terminal with several additional options and what did we get? A very simple burger. Unfortunately we didn't see this until we got home because we ordered takeout. Get double money for nothing. So people, check what you get, otherwise you'll pay more

OK for a quick burger at MC Drive. To linger...well. Picking up the order is difficult. The display monitor is not working and most of the employees behind the counter speak German poorly, which makes it very difficult to understand the order numbers when they are called out. Also very quiet.

Typically McDonald's food is quickly prepared and served for consumption. Orders are made via displays and can be picked up at the counter or brought to the table. The furnishings are varied and modern. For us, it was the best choice so far to go to McDonald’s.

Worst service. Ordered food to the table but never arrived. After 30 minutes I had to go to the counter to get food that was completely cold. They didn't want to tell me why they didn't bring it

The food is always fresh and delicious. One of the best branches! At times it has been quite crowded there in the past. You then have to wait a really long time for food. We were lucky the last few times and it was empty. Unfortunately, sometimes something is forgotten (e.g. fries or sauce)... so always check the bag! And once you've ordered, call the restaurant and ask them to bring it over to you.

The "Double Royal TS" burger was still cold inside, that's not possible.

NOT RECOMMENDED AS MC DRIVE. FRIED FRIES AND BURGERS ALMOST COLD. CONSTANTLY LONGER WAITING TIMES, EVEN IF YOU JUST WANT A CAPPUCCINO.

Unfortunately, the quality of the food is decreasing more and more. Unfortunately, price performance is no longer true at all.

We were there at MCDrive after a long drive. First of all, there was a very nice voice at the ordering column. The young woman was very understanding because we didn't really know what we wanted. But she helped us and that was great. When paying and picking up at the counter, we were able to thank you for the great help. We were still very enthusiastic about the young lady. Thanks for the great experience.

My oversized wife tried to slide and got stuck. I had to butter them out of the chute. That wasn't fun. First of all, I'm a smoker and I had no stamina. She screamed all over the place.

5 minutes table service is average!

Delicious again after a long time.

We were here with our family, when we entered we noticed that all the tables were completely dirty and the storage carts were also completely overcrowded. While we were waiting, other guests simply placed a tray with ice cream and burgers on a table. After more than 20 minutes, the guests asked how long it would take and were then shown the tray and were told that it wasn't their fault of the employee. In my opinion, at least the ice cream could have been replaced.

Cleanliness leaves a lot to be desired. Service would work if more staff were there.

The shop is just dirty, the disinfectant dispenser at the entrance to the toilets has a layer of dust that you would otherwise only see in “lost places”. The tables are not wiped down in between, the walls have a germ patina from several days, corners and areas near the windows are not cleaned. The toilets are a disaster, dirty and smelly. Unfortunately the food was lukewarm. The staff is friendly, but apparently the management doesn't demand any cleanliness.

You should avoid the McNuggets. My daughter and my boyfriend and his best friend have had stomach problems like this ever since. My daughter had diarrhea for 3 days with pain plus vomited twice. That can't be. Just like the service was the last bit of snot. 3 things were simply missing. Constantly getting up and saying what's missing. Great table service. We were there on January 13th, 2025 Will not enter this store again and will not stay away from McDonalds.

just bad It's been a long time since I've been to McDonald's and never again the Big Mac was totally dry, just thrown cold into the packaging, the Mac Rib was also just thrown into the packaging, the meat and onions were totally wrong The portion of fries was somehow just waste, totally small burnt, oily and broken remains Somehow a drink had spilled on the floor, it was very difficult to wipe it off and my shoes literally got stuck Staff seemed listless and annoyed was my last visit to McDonald's For the money you can eat better somewhere else

Once again, something ordered was not packed when we picked up the food. I'm assuming there's a system behind it!!!

The service has deteriorated extremely over the years. Reminds me a bit of the US conditions, constant changes and the essentials of how things work out in the end have taken second place. The machine order is the last thing. You can also forget the ice cream, the customer has to stir it himself and with a wooden spoon, which is pretty stupid. The only good thing is that toilets are still free and you can still chew the food.

01/05/2025 7:00 p.m. snow has just fallen and there was nothing going on in the restaurant. I was almost the only customer who ordered me a burger without onions and less than 3 minutes later I got my burger without onions and fries with mayo. This was the cruelest burger I have ever almost eaten, served cold, tasteless, and thrown together. Disgusting and a shame for my hard-earned money, I didn't say anything because it doesn't help.

Many thanks to the nice employee at McDrive who served us at the counter half an hour ago! She was very attentive, put our order together carefully, gave our child a balloon and did everything with so much kindness and a smile. This has improved the mood of our entire family. It's really nice when employees look after the guests so warmly!

We should have had 5 Monopoly stickers with our order today and only had 3 on our products. Where are the remaining 2?

The shop was empty. Still we had to wait 20 minutes for our food.

A very nice restaurant, it was clean and the food came fast. The food was fresh and warm. The employees were very friendly, especially the short guy with the round glasses. Would recommend!!!

Actually never had any problems, except once when I got a water cola, there was no syrup but everyone got a replacement cola straight away.

The best McDonald's I know. It's clean, food comes quickly. There are enough parking spaces.

I placed an order via UberEats on Friday evening and almost everything I ordered was wrong. Only 1 of 2 Bigmac, 1 BigRösti ordered wasn't even included, no one answered when I called back, an outrage, unbelievably paid for something that never arrived or the wrong item.

An unusual hero behind the counter - Davis, the McDonald's Batman Sometimes in the most everyday situations you come across personalities that stay with you for a long time. On my last visit to McDonald's, that was exactly the case, thanks to a trainee named Davis who was apparently convinced he was Batman. This is a review that covers more than just the quality of my Big Mac. It's a tribute to a young man who took the fast food experience to a whole new level. The first encounter with Davis As soon as I entered the restaurant I was greeted by an unusually serious young man at the cash register. Davis wore the standard McDonald's uniform, but it was the way he wore it that gave me pause. His posture was erect, his eyes seemed to be monitoring every movement in the room, and when he asked in a deep, dramatic voice, “What can I do for you?”, I knew: This would be no ordinary visit When he finally brought my order to the table, he did so with an elegance and gravitas that even the greatest gourmet waiter couldn't top. He placed the bag in front of me, looked at me with a piercing gaze and said, “This is more than just food. It’s hope.” I was speechless. The atmosphere – unforgettable thanks to Davis The entire McDonald’s seemed like a stage for Davis’ heroic saga. Children watched him in awe as he carried trays like a crusader. Other employees seemed to have already gotten used to his mannerisms, as no one seemed surprised when Davis shouted, “Batcave alarm!” at a beeping fryer. The customers, however, were intrigued. Some laughed, others secretly filmed him. It was clear: Davis brought this place to life. Conclusion A visit to McDonald's is usually a simple, often forgettable affair. But Davis, the trainee who believes he is Batman, made my evening unforgettable. His commitment, his dedication to the role and his incomparable way of imbuing even the most mundane tasks with dramatic meaning are both inspiring and entertaining. Of course, my Big Mac was just as good as ever, but that's not the point of this review. It's about Davis, the self-appointed guard of the McDonald's branch. Next time you're in the mood for a meal and an adventure at the same time, look for the location where Davis works. Maybe it will save your day – or at least your mood. 5 out of 5 stars – A hero behind the counter!

I'm a regular visitor there and am generally quite satisfied, but on Sunday mornings the service and food is almost always poor. Hard old citizen's meat and the bun was dry and hard. Even after the exchange it didn't get much better. You are also poorly understood. Unfortunately, the Franzbrötchen were never properly baked. It's a shame actually.

The 1920s chicken nuggets were forgotten. That's a disgrace. Nobody can be reached either.

Well, McDonalds 😉but really fast and good service 👍

McDonald's is McDonald's, system restaurant as you expect and/or fear. I'm not a fan of it, but if you want to go quickly and want to go further, then it's a good fit. Exactly as it is intended. So, so what 🤷🏼‍♂️😉

Terrible, never again. Everything was canceled, long waiting time, food cold.

I bought a menu from you three 30 minutes ago, where's my ketchup and mayo?? Have I paid, you guys are so inadmissible, will you give me a surprise at home?

The potatoes are not long, they are short. There is no toilet, nowhere to wash your hands. Okay, I just bought it and left. It’s not interesting to sit, there’s not enough space, the children have eaten, there’s nothing to wipe the ketchup with...

Actually like any McDonald's. Nothing that stands out from others

too bad there was no parking space...

The staff is quite quick and friendly. Is rather rare in M.

Extra sauce from you. Five stars from me! Fast service. Good Food. No one else is working on Sundays is this area. This MC was close to hotel. Vielen Dank.

Too few terminals. Café was warm and in a paper cup, but came quickly. I can't rate anything more. Our place had saggy cushions.

Ordered food from the vending machine in the branch using coupons from the official McDonald’s app. One of the coupons didn't work on the machine. That's why I paid for the products I had already entered and went to the empty counter to redeem the incorrect coupon there. All I got was “it doesn’t work”. "Unlucky"; “Just pay more.” Then I wanted to cancel my order because I didn't get all the products I wanted for my planned budget. Then, too, “Tough luck!” You shouldn't have paid." I've never experienced anything like that. When asked how I as a customer should know that the coupon doesn't work in this branch, I should contact Munich. We were left standing there for a total of 30 minutes. During that time I was able to observe 5 more orders (you can tell it was really stressful) - 2 of them had wrong products or too few products, so the customers had to come back. That's probably why they didn't let me withdraw from the purchase contract (long before delivery) in order to generate some sales at all We then drove to the next branch and were able to redeem the same coupon there without any problems. Customer service minus 100

German is probably a foreign language at McDrive Almost impossible to order there

That moment of getting your wrong order after 35 minutes. Great Sunday

Since it was very dirty and the returns were overcrowded, I'm guessing there was a lack of staff

It is and remains a fast food restaurant!

Ordered several menus for delivery, delivered completely without drinks, even though they were paid for. Of course no one can be reached to make a claim

I was only there because I got lost and went in the wrong direction

Typical mc restaurant. Fast junk food and dirty tables. Still I love it

08/28/24 Very nice employee at the drive-in counter...funny, uncomplicated and friendly 🌟 The food was delicious and fresh, the fries were still hot. Keep it up 👍🏼

It's ok compared to other locations

Very very bad service, customer is king is definitely not the case here. You stand in line alone to order, then after standing for 5 minutes it's your turn, it's 10:33 a.m. and you hear that there's no breakfast anymore, that it's only available until 10:30 a.m. Service equals minus 10!!!

Poor service. Ordered via app and there is always something missing from the orders. Too bad, you arrive home and the BigMac (sandwich on the menu) is missing.. Not recommended!

The fries were lukewarm and rubbery, and the McFlurry was melted when served. This is not a place famous for good food, but for serving it at a consistent level. Unfortunately, it didn't work out here. Add to this a lot of garbage outside, one of the four ordering kiosks that is not working and the sink in the toilet that is not working and we have a picture of a very poor McDonald's

This has been my McDonald’s of choice for almost a decade. During that time I had many first dates here, had deep conversations with my best friends and used the place as a meeting point for other things. Of course you can also see what it looks like elsewhere. The Mcces is in direct competition with the Mcces in Hönow and Lichtenberg as well as the Burger King a few streets down town. It's the subtle things that make the difference. The seats here are clean 9 out of 10 times. The food is completely available in 9 out of 10 cases. It goes fast. Of course, sometimes a slice of cheese isn't quite central, but how can we expect perfection from a Mcces? The music is not too quiet, not too loud, the staff is friendly and there is a little plant at every table that you only notice when you have seen other Mcces. Unlike the BK opposite, this shop has lost none of its charm over the years, which is why I still enjoy coming here, even though the Lichtenberger Mcces is much closer. I hope it stays that way for the next decade.

After 15 minutes I asked where my food was and was told we would have it soon. After 25 minutes I went back and they checked and saw that the order wasn't in the system. Thanks for waiting 35 minutes at fast food... Every Italian is faster.

Ordered twice in time, then simply canceled for no reason. Delivery fees of €5.99 + €0.99 service fees, for forgotten items and cold burgers, if it even arrives, is not possible. I've thought about it for a long time, but it has to be said.

Very helpful staff for ordering, nice outdoor area. Top

Dude, whoever made my big tasty bacon on July 29, 24 at 5:30 p.m. (order time), thank you for this perfect sauce distribution and great filling! If I had known it would be so great, I would have ordered 2. Thank you for this taste that I have never had at big tasty.

The people here are really nice but the food is terrible I've been disappointed here many times the burgers are bad they taste like bread with cheap meatballs and you fries have always been cold and papy

When you order food in the branch and you order ice cream and only half the cup is full, we all know that and a lot of other things too, but what I can't understand is that I ordered food and wait over 2 hours for it to arrive when you come in The branch has been overwhelmed since what you are then stopped offering a delivery service and then charged a €6 delivery fee for 1.3 km, I think is under the most extreme drawer Thank you never again

Unfortunately, we have to wait 20 minutes for breakfast.

Clean. Cheap. What more can you say? There are also EV chargers.

Systemgastro, I don't expect anything more. Totally okay for that.

I can't taste the difference from one country to another. Made to fill a hole while using their WiFi. Not the place for a party.

Very dirty and untidy Unfriendly staff Eating like at McDonald's as usual

Unfortunately, I have to notice that products are always forgotten when ordering. Communication with the employees on site is usually very difficult because they often lack knowledge of German or English. It's a shame because this McDonald's used to be one of those where you don't have to wait forever Check orders could order...

It's just McDonalds, not special but still filling

Please get workers who can at least speak German to some extent. I HAVE TO GO TOWARD MY DRIVER EVERY TIME BECAUSE THEY DON'T UNDERSTAND WHERE I LIVE. I'll never order here again dude, it's been like that the last 5-10 times!!!!

Every time we order something something is missing, it's really annoying, it's the service provider's job to check whether the order is complete.

Employee at 6:30 p.m. very friendly. Toilets underground dirty :-(( Parking spaces are all full because there are too few.

Were there for the 2nd time now and we can't say anything negative. Of course it can happen that there is a lot going on, but that's the case almost everywhere. The food (burgers & co.) were all warm and nothing was carelessly slapped on top. The employees were all friendly and motivated. I'd love to go there again, it's much better than our McDonald in Hoppegarten.

The worst toilets I've seen in a long time. In addition to the tons of urine on the floor, the smell is really unbearable. Really a shame for a dining establishment.

Because it was so full, we received our food very quickly with many special requests. We'd love to come back. Unfortunately there is no trash can outside. That would still be desirable.

After a relaxing afternoon across the street at the bouncy castles, we went to McD. Had great service there. The restaurant was busy, but there was always someone emptying the garbage trucks. Great, keep it up!

Absolutely bad, you wait forever for your order. The staff seems completely overwhelmed.

ATMs don't work, employees don't speak German and are all under 18, resulting in a poor service experience.

Not a fly trap Annoying people fly while eating and drinking Leftover food under the table Dirty tables Disgusting shed Mac dirty than Mac Donalds

Great today, quiet, clean and warm food

Were there on Friday evening, the floor, shelves and tables look like shit. Unclean, dirty floor and staff overwhelmed. Food cold, there's a lot going on on Fridays, no problem 😉. But then when you bite into the burger 🍔 the taste of mold in the MC chicken! No words really, forgot the sauces and side dishes. A proper hygienic control with customs is required here. This has to stop charging people for a meal like this and getting no service, cold food with spoiled goods. We are full and will therefore never come back. Wonder what the branch manager or team leader is doing here. To tolerate such a mess.

You've come to the right place at the Golden Seagull 😍 for a quick lunch, pull over, wait a moment, drive on. Uncomplicated and error-free (for me). They are also friendly.

The tables weren't very clean, but I attribute this to the lack of staff. The roller shutters with the leftover trays were empty and otherwise it was very comfortable for you

Unfortunately, something is always missing from the order. This time 8 Chilli Chesse Nuggets were missing, I asked the lady if everything was included, she said yes of course. Always check your order at the branch before you set off!

Bad service, long waiting time even though it was empty and the workers aren't the fastest. Once and never there again 👎.

The food is good! But service is better. I'm always missing something. Sometimes it's the fries or sometimes the nuggets.

So I felt like a giant, what the heck happened to the burgers? They're now as small as a standard hamburger and where's the lettuce on them? Do you have to bring it with you now? Well, I admit, I haven't been there for a while, now I know why. Oh and the atmosphere, the shop was almost empty, but the tables were so dirty and sticky as if the kindergarten had just had a party. Nope, don't thank me again, you can get more and much better elsewhere for the money. Above all, freshly prepared.

Citizens are untidy MC Cicken confused with MC Wrap I think we were here last time.

25 minutes for 2 HappyMeals...sorry, that's probably not fast food

Eat: As usual, the food was far too greasy or completely dry. Since I went into the store with such expectations, I wasn't disappointed. Service: The service was poor due to the high volume of customers. Before I could eat I had to get up 4 times. Swap apples for squash. McChicken Classic had no sauce and was completely dry. Vanilla shake without chocolate sauce. Filet-o-Fish was told that it would be brought in 2 minutes, so I picked it up after dinner and had it packed up, but it was already there for 20 minutes. unfortunately 5€ for the garbage can. Ambiance: As always, the floor was completely covered in trash and the “dish return station” was full to overflowing. However, I liked the dried artificial flower (I have no idea how that is possible) on the table. I didn't blame the employees or complain. Unfortunately, mistakes happen every time. The lady apologized and was very nice. The gentleman who didn't speak German also tried to be nice, I think. Since we were neither disappointed nor surprised, I recommend this restaurant in a neutral way. You have to know.

Unfortunately, I've had several bad experiences in the last few months: - sometimes extremely long waiting times at the drive-in (20 minutes) - Ordered burger without onions, received with onions --> of course only saw it at home. Consumption not possible due to intolerance - the classic: McNuggets and of course the sauce is missing Complaint was written about BD Germany, this was passed on several times to the operator of the restaurant. There has been no response so far (8 weeks have passed). "Complaint as an opportunity", unfortunately the restaurant operator didn't understand that. This means he will be able to do without me as a customer in the future.