McDonald's in Hamburg

My impression: This McDonald's is probably only able to survive because it has been saving on salads, vegetables and fruits for years. My impression that I've been trying to get rid of for a long time. But now I'm old enough and have the faxes, I'm turning my back on this branch and the employees who behave like Kasper Ronald McDonald. The last chicken burger was so full of ketchup that it completely ruined my white T-shirt. Thank you for that.

I've never been more dissatisfied with a McDonald's than I was with this one. The plant based nuggets received were anything but fresh but cold and dry. The employees in McDrive were friendly but seemed a bit uncoordinated.

We always come to this M when we are in HH because there are good e-charging stations in front of the door, and then we have a coffee. At just under €4, the cappuccino isn't exactly a bargain and the taste can be improved. Delicious ice cream. Unfortunately, the tables were dirty, the staff was bored (cleaning) and tried hard (table service).

EN: The best McDonald's I have ever visited in Hamburg. The service workers are very nice, and the food is always fresh. The environment is perfect. I haven't ordered food online from here, so I can't comment on their delivery service. Everything else is perfect. EN: The best McDonald's I've ever visited in Hamburg. The employees/staff are very nice and the food is always fresh. The environment is perfect. I've never ordered food online here, so I can't comment on their delivery service. Everything else is perfect.

The outdoor area was very dirty.

So I entered this place for the first time this morning around 7:50 am. The door was open, so it must have been busy. 1 other guest, no one else to be seen. Well, first used the toilet, it was clean and OK. Then I wanted to order (and drink) a coffee, but there was no one from the staff there. Well, I used these terrible monitors to order, at some point I'll have to learn how to use something like that. Receipt printed out with the intention of paying for my coffee and even receiving it at some point. But it was nothing, no chance, I don't think anyone works in this branch, there was no one to be seen. After waiting for more than 5 minutes, I left again. Luckily you can still get coffee in the morning somewhere else ;)

Best McDonald's in Hamburg. Interference always works, it's never a problem and ice cream is always nice. Thanks to the employee who carries out the maintenance correctly. Food always fresh and good. Because McDonalds is rather unhealthy, the food doesn't get more than 3 stars even if it tastes good.

Ordering at the checkout should no longer be possible! Yes, then we'll go somewhere else!!!

Unfortunately 1 star is still too much. People constantly forget to pack food and have to argue at the counter. Long waiting times are inevitable. You should give this McDonald's a wide berth.

When it comes to fries, people are now systematically cheating. I've been weighing it in the car repeatedly over the last few months and in 2/3 of all cases it was the same amount as in the medium fries. In the restaurant itself they are cleverly placed so that it is not immediately noticeable. Disaster!

After a long day at work you don't feel like cooking and just grab something from the McDrive... Sounds good? Not here! It has happened several times that something is missing when ordering! Now they check and complain about it immediately! It can happen sometimes... Today everything was actually there, but... No spice for the shaken fries, just cinnamon/sugar! Seriously??? Not worth imitating, doesn't taste good at all

Had a cockroach in my fries today. The service laughed it off. But I was given apple turnovers. Well, gross.

Delivery service works from all providers, only when it wants to. Food sucks and something is always missing. You always have to check beforehand whether everything is there. You can't order there with the My Mc Donalds app...

There was once a 1-star review from me. It's working very well in Drive now... 🫶

My salad had something strung in it and I accept 1 piece but 3 pieces are hard and real and I ate one of them that was brewed before I made the dressing and they also gave me the wrong dressing. Not recommended to eat there

It's nice that a fast food restaurant offers something warm almost around the clock.

Worst drive through experience in my life. The person taking the order clearly had anger issues. Get help dude. Or find a job that’s not customer facing.

This is the nastiest and worst McDonald's I've ever been to, the cheese was just slapped on, no sauce and the citizen was cold.

Unfortunately the food was cold :-(

Very friendly service! Thank you!

Very tasty food but there are often problems with the payment and ordering machines

Just really mangy dried food!!!! Could have eaten cardboard straight away. Didn't taste like anything!!!

MC Drive is quick, there's not always that much going on

Something is always missing. One burger too few, napkins or mayonnaise Some things cold from Drive to take away. Staff unfriendly and quickly annoyed.

I think the photo speaks volumes. What a piece of shit. That wasn't always the case! An increasing number of young employees have joined. You could send them all back home, I'm a young man myself. But that's not possible, so don't even apply there. Toilets looked horrible, at least the air dryer and desi/soap dispenser look really good😂. Tables mostly dirty, greasy as well as the floor and seats. The toilets stink, the floor in front of the goods receiving or ordering area is so greasy that I slip when I lean on it. Are there no foremen or other people who control things like this or is money ruling here again? In any case, juice shop, I only come there to pee because I wash my car next door, even there the floor is cleaner. The dirt on the ground is more edible than the shed. Everyone get out, letters of recommendation should be stapled to your back, you won't find a decent job with such behavior and you can dream of financial freedom for a long time.

Bad service! Ordered two normal hamburgers 🍔 and waited for almost 30 minutes. When asked why it took so long for two hamburgers, the answer was that breakfast had just ended. I would say bad management, because 30 minutes is not okay for a drive in!!!

Franchise headquarters in Germany described the situation. Employees are threatening and shouting at customers for the last time, for sure.

Food was a disaster. Old nuggets and burgers stink. My whole family has diarrhea. Honestly, the late shift was of zero quality. I also ate in Friedeich, Ebert Damm and Barsbüttel but it was good there.

Well, how it tastes at McDonald's. But the burgers are always fresh and hot. And the MC Rib always has a lot of sauce on it.

Smart menu ordered at the drive-thru. Drink without ice at 25 degrees. The burgers were only warm. No napkin. Do you actually know how bad you've become?

Absolute disaster wanted to order a cheeseburger with cash, the unwilling person behind the cash register said that wasn't possible and directed me to the machine to order.

The first time I was dissatisfied at McDonalds. Although my Big Mac was only prepared when I ordered it, the burger was cold (I don't mean lukewarm, but cold) and the meat was dry. That's why the cheese wasn't melted. Apparently the meat was pre-fried and then just lying around in a bowl. My burgers tasted the same. The atmosphere in the branch was cold, there was practically no heating and everything seemed depressing. You can also enjoy a wonderful view of a gas station and car wash. Most of the time the employees were busy making jokes with each other. Well done, a good mood is important. The rest of this McDonald's was very poor. Parking spaces are rather scarce.

Went there for breakfast on a Sunday morning. With few customers, the salespeople seemed completely overwhelmed, our entire take-away order was wrong NEVER THIS DIRTY STORE AGAIN!

I liked everything, clean, comfortable. Attentive, polite staff

This McDonald's is further away from my home base, but it is much cleaner and the service is also much better than some other stores. Therefore I can recommend this shop.

McDonald’s just. But one of the better ones

Unfortunately I have to change my rating after the employee said I couldn't order from her, but let the customer order from her before me. Interesting, right?

The whole store is very unclean... how about wiping the tables? Disgusting. Sweep/mop the floor? Removing smudges... I don't want to know what it looks like in the back of the kitchen... And a lot of things were wrong and cold... oh yeah, and one of the employees kept wiping his nose and getting the orders ready at the same time. BON APPETIT

Tastes like McDonald's everywhere, is a bit out of the way, has parking spaces and a Drive Inn.

I got 4 MC Muffin Eggs from McDonald's today. One of them was very crunchy because it had the eggshell on it. Very appetizing. 🤢

Breakfast: 25 minutes waiting time in the drive-in, even though there was only 1 car in front of me and the parking lot was almost empty. And then half the order was wrong and half was cold...

It was just a drive-thru. Friendly, quick and easy to understand.

Unfortunately 2 burgers were missing

Bad, breakfast was poor... We were just passing through and wanted to eat something... Staff incompetent and not exactly friendly...

What's so hard about giving you regular nuggets? If I want plant based I will order that too.

A McDonald's. Expectations met... 😀

Good McDonald's branch with delicious fast food.

Every now and then something was missing from the order, which was usually replaced immediately. And of course the ice cream machine is always broken. But otherwise nice branch.

Well, new staff and unfortunately worsened. The playhouse for the kids is rocked and the burgers are getting smaller and smaller. The answer to the question why the Mc Chicken Classic is as big as a chicken burger was that it comes from the toaster.

😬 Everything was nice and hot and freshly prepared today... We're happy to keep it that way. 😜

I'll never go here again. Such bad service, the apparent management is unfriendly and aggressive. We sang a birthday song to my brother and he forbade us because there was no birthday registered here. Crazy how heartless and disgusting.

Wanted to eat on offer, got a menu which I didn't want. Didn't want to cause any trouble, won't be going here again

Actually a very nice service and motivated employees.

I come here very often because the staff are very friendly. And it is very clean.

We were there late in the evening, unfortunately the restaurant was very dirty and there was packaging material and food leftovers everywhere on the floor. Service was busy with small talk, a shame

Food was ok. Service was good. The restaurant wasn't clean (nor were the toilets).

Unglaublich! Ich denke das ist der beste McDonald’s, super freundliche Mitarbeiter und leckeres Essen und Probleme werden schnell gelöst.

My nuggets were forgotten, unfortunately only noticed at home. Ordered for just under €6 but not received. Very annoying that you still have to check everything on site

Hatte essen zum mitnehmen am Schalter geholt war ja auch ganz ok nur wo waren die Servietten????🤔🤔🤔 Gerade wenn es irgendwie rausquirlt hätte man was zum reinigen der Finger

Das Essen schmeckt wie in allen Filialen, so soll es auch sein. Mcdrive per App bestellen, bezahlen und essen erhalten. Hat überwiegend geklappt. Im Restaurant, die Schilder für den Service an den Tisch fehlen öfters. Die Tische werden überwiegend nicht abgewischt. Die Mitarbeiter sind nicht unfreundlich, aber auch nicht freundlich. Die Erfahrung sind aus mehreren Besuchern.

Sehr freundliches Personal, Essen kommt schnell und ist frisch! Kommen immer gern her.

Meiner Erfahrung nach der beste Laden im Osten Hamburgs. Essen immer schnell und frisch. Vor allem im Drive: Immer ALLES in der Tüte und zügige Abfertigung, das wirklich keine Selbstverständlichkeit. Wenn, dann zu diesem Laden. Kompliment!

Ich habe noch nie so freundlichen Service erlebt. Alles wurde sofort abgeräumt. Das ganze Team super drauf! Und wir wurden sogar noch darauf hingewiesen dass wir bei Mehrwegbechern Pfand wiederbekommen! 😀

Vorsicht bei der Auffahrt zur Filiale. durch parkende autos an der strasse übersieht man leicht die Radfahrer.

Dieser McDonalds ist sehr sauber und hat ein sehr freundliches Personal. Leider gibt es zu den Getränken keine Deckel und keine Strohhalme mehr, dass liegt zwar an allgemein McDonalds aber man sollte nicht auf alles verzichten sondern eine Lösung finden. Ansonsten ist das Restaurant sehr zu empfehlen.

Für den kleinen Hunger zwischen durch top.

Einer der sehr wenigen Filialen ohne Beanstandungen, Personal freundlich und schnell. Produkte noch heiß und frisch zubereitet. Tischservice innerhalb 4-5 Minuten auch bei Sonderbestellungen trotz tlw hoher Frequenz. Gasträume sauber , kein Abräum oder Reinigungsdefezite. Personal intern entspannt, trotz schnellen Service und hoher Frequenz. Klare Empfehlung für den Betreiber bzw. Standort.

Typischer McDonalds mit "der Kunde macht alles selber" Ambiente. Tischservice war OK, freundlich und relativ schnell, allerdings war auch nicht viel los. Toiletten waren OK. Allerdings sind selbst die McDonalds Preise inzwischen angezogen.

Die hatten 2 Cheeseburger vergessen, haben das auch sofort gemerkt und haben uns als Entschuldigung 2 Eis und 1 Spielzeug für unsere kleine gegeben mega lieb und aufmerksam danke 🙏❤️

Qualitaet einwandfrei. Sehr freundlicher Service insbesondere bei Problem mit der App. Man sitzt auf Terrasse in angenehmer Umgebung, Plaetze mit Sonne oder falls gewuenscht im Schatten.

Freundliches hilfsbereites Personal

Seit langem mal wieder warme Burger.

It's a McDonald's. And if you don't know the area, it is a hard place to navigate around. A lot of road construction at the current time doesn't help. Many businesses in a small area. Make a wrong turn, and you will learn quickly many new swear words, in multiple languages. Good luck.

Sehr oft sind die Tische nicht sauber. Insgesamt eher ungepflegt.

Alles okay soweit. Kaffee in dreckiger Tasse wurde anstandslos neu gemacht, kann mal passieren.

Ein Mc wie alle andere. Samstag Morgens 10:00 Uhr ist es mit der Freundlichkeit noch nicht so weit oder viel auch nicht mehr. Unsere McMuffins waren richtig heiß, schmeckten frisch und alles wie vorgesehen. WC war optisch sauber, aber stank stark nach Urin und etwas nach Reinigungsmittel. Andersrum wäre besser. Der Tisch war schlecht gereinigt, wurde aber nach Hinweis sofort gereinigt.

Der Coupon war 20 Sekunden zu spät eingelöst. Der freundliche Mitarbeiter weigerte sich den nun höheren Preis zu buchen und ich konnt den niedrigeren Preis bezahlen. So geht kundenorientiertes Verhalten. Danke!

Schnell und Warm . Macht weiter so

Schöne Filiale mit gutem Service. Wir können nichts bemängeln. Die Kinder kommen sehr gerne hierher!

Ich bin hier seit Beginn an Kunde. Leider haben die jetzt auch hier diese Bestell Terminals, Dauert ewig dieses ganze auswählen. Aber so gibts keine falschen Bestellungen mehr und somit keine Reklamation des Kunden. Und zum Abschluss die Frage: Wollen Sie an hungernde Kinder spenden? Nein will ich nicht. Ich will was essen. Immer unpersönlicher, und bloß Personalkosten sparen. Trauriger Trend. Wir gehen deshalb hier nur noch sehr selten hin. Meistens nur für das Softeis. Essen ist qualitativ typisch MCD. Burger und Pommes könnten echt wärmer sein, wer also zum Mitnehmen bestellt, der hat bei 10 min Fahrt nur noch eher kaltes essen und wabbelige Pommes. Personal ist ok nett und branchentypisch aufgesetzt freundlich. Mehr erwarte ich aber auch nicht. Lokal ist immer sauber wenn wir mal da sind.