Oliver Bayer Systemgastronomie Stellingen e.K. in Hamburg

hectic employees annoyed by customers. I ordered my bubble tea with jellys and tapioca, when I saw that no jellys were added I asked again and the drink was pushed under the vacuum machine and I was told “too late”. Plus the tapioca are absolutely overcooked!

Was ok for the price and the food. But there is room for improvement. Ambience needs to be addressed...

Visiting the toilets was exceptional. The food bad.

Friendly service... Unfortunately no more KingTV...

The quality is still quite high and the taste is great, but the way you deal with customers when you make your own mistakes is subpar! When I order the sauces of 2 croques separately in a cup at the terminal, but one of them already has the sauce on it (probably accidentally), the "product" was produced incorrectly, but instead of admitting the error and fixing it, I was portrayed as an idiot in an aggressive manner (because everything is correct as ordered) which is demonstrably not true. When I asked, I was told that I was already talking to the boss, which really shocked me and I would boycott this branch from now on and would advise everyone to do so choose another branch!!! It's a shame, but when you spend around €50 a month in a store, you also want trust and a good feeling, which I unfortunately lack here now! There is simply no friendliness and customer-oriented attention to the orders placed, it's all about making a profit and mistakes are undermined. It's really a shame