McCafé in Augsburg

During our visit last weekend (June 2025), cute little button eyes that belonged to a rat peered at me from under the refrigerator. Well, we probably won't be eating there again anytime soon.

Fast, clean, there is also a terrace and a play area for children.

McDonald's canceled my order after 1.5 hours, when other restaurants had already closed. I was left hungry. So, I don't recommend it.

We had to wait a very long time for our order, which caused quite a queue with people waiting for their food. Nothing was missing from our order, which was good; we've had it differently before. The floor was very dirty, which is something you notice very quickly when you're waiting for a long time.

The hygiene conditions here are truly borderline. Eating inside is completely out of the question. Flies are like a cowshed, and have been for months.

I usually only use the drive-thru or, in an emergency, the restroom. Depending on when you arrive, the restroom is either spotlessly clean or filthy. I think it's positive that there's a wheelchair-accessible restroom. When ordering at the drive-thru, I find it strange that they don't understand "Sandwiched Cheese Toast" or "McFlurry" Smarties. I've gotten other things there :-(

It's actually very difficult to eat there, everything is full of blowflies. I haven't been here for a while and I'm appalled by the fly plague!

We really don't expect much from a fast-food chain, and we've been going to this McDonald's a lot since we were kids...but today it was truly disgusting. Everything was covered in flies; we were even warned by others as we walked in. We thought they were exaggerating...but they weren't! The fries were cold and tasted stale, the meat sour...we left the food at some point, and I went back with some and gave it away. One employee's reaction was "okay"...he offered to serve it again (which I obviously didn't want), looked at the fries, and even agreed with me. The other employee (I suspect the manager) unfortunately had little sympathy. That's it for now, me and my McDonald's!

DISGUSTING. Everything inside is full of flies. They don't put the trays away—they're full of flies. You sit down and get your food, and suddenly there are all these flies. We would have preferred to leave, but we'd already paid. Then we had to sit outside... we'll never be back. Recommendation: McDonald's Gersthofen

Worst store I've ever been to. FLIES everywhere. So disgusting, tablets everywhere with flies on the leftover food... disgusting

If you like eating in the dirt with flies, this is the place for you! From stains to crumbs, you can now also get flies for free on the house, swarming around your food and shitting on it. The staff couldn't care less. They preferred to stand behind the counter, laughing and having their own party, rather than worrying about hygiene. Today, there was absolutely nothing going on in the store. Accordingly, the food came relatively quickly. So I can't understand why no one thought of cleaning up the dining area. The flies were flying all over the store, landing and spreading themselves out everywhere. The floor and seats were stained and dirty, and (almost) no one cared. At some point, a man came over and started sweeping – possibly because he saw me taking photos. The restrooms also always smell unpleasantly of urine. The last time this branch was spotlessly clean, and I wondered what had happened, I saw the franchisee sitting with his delegation. Then it became clear to me why the store was suddenly so clean and why two or three employees suddenly seemed to be putting a premium on cleanliness, which is very unusual, since most of the time the tables aren't even wiped properly or the storage bins reliably emptied. Given the poor conditions in the dining room and restrooms, I don't even want to know what the kitchen must be like. As references, I have branches in Austria and Italy, for example, which I visited on vacation a few weeks ago. They were super clean and well-maintained. No comparison to the branches in Augsburg. Dear franchisee, to get a realistic impression, you should pay an unannounced visit to your branches. Things are sometimes no different in other branches.

The staff obviously don't know how to clean. Everything is disgustingly dirty and full of flies, just plain unpleasant.

Not recommended. The restaurant is dirty, and you're attacked by flies. We wanted to eat there, but quickly left.

There are so many flies that you can't have a peaceful meal. And the restrooms are more reminiscent of the free motorway restrooms.

Printers aren't working. Coupon points deducted, but no product received.

Has drastically reduced quality and service since opening

Certain dishes (wraps, cheese balls) were out of stock, and no selection was possible. Meal glass—no matter the color—was unavailable because it was out of stock. Restrooms were not clean, the wait for food was endless, tables were occupied or dirty. Staff were overwhelmed by the number of guests.

Bright McDonald's right on the main road.

They haven't had any ice cubes for months! I come here very often, and every time there are no ice cubes. Disaster.

Good location, right on the B17, parking spaces available. A McDonalds like others, clean and...

Prices within 1 week for McSmart increases madness

If you eat THERE, everything is okay. But if you order via Lieferando, the biggest catastrophe. There is always, really always something. Things are missing, the food is cold or no sauces are packed. The order is accepted but the delivery boy isn't there...then the food sits there for 45 minutes and disappears in its own mushyness. This has nothing to do with “fast food” anymore. The shift manager always tries to compromise politely and generously, but it's slowly becoming annoying.

Yesterday at lunchtime we got something to eat, 2 burgers - nothing dramatic. However, 2 hours later I got stomach cramps and was in the hospital for food poisoning. Since I only ate the burger all day, that's easy to pin down. I'm done eating McDonald's.

Food is the quality you know. Service at the Drive Inn and when having deliveries is subpar. At the Drive Inn, the information is generally not given correctly until asked. Have it delivered today and not receive the entire order.

Food always comes quickly even when there is a lot of traffic, Claudio is super nice!! 😉

Unfortunately I didn't receive my promised Minecraft gift.

Never seen a dirtier McDonald's! The toilets alone... 🤢

The service is terrible. I waited about 20 minutes for my order. the order is not big. However, the order was not fully awarded.

Everything is full of these aitoposers, you can't get a parking space anywhere and you have to be talked to stupidly. As a woman it feels very uncomfortable. I definitely won't go there again, I'd rather go hungry

We were here on a Saturday lunchtime. The toilets smelled incredibly bad, the floors were totally sticky and there was mold on the silicone joints. In the dining area I saw tables with brown smears as I walked past. Overall, it was anything but appetizing, I've never experienced anything like it at a rest stop, especially at a McDonald's. We won't be coming back.

everything took a very long time

Old popular and well-known shop. Even at peak times, the employees remain calm and keep an overview.

You will only get 5 stars if you offer frozen yogurt again. Kind regards, your regular customer Maximus Decimus Meridius

Everything is standard, at the proper level of fast food,

Food was kept warm for ages and dried out. Outrageously expensive. Never again

The tables were very dirty, the staff was unfriendly and disinterested and there was hardly any knowledge of German. I don't know such service from McDonald's

The McDonald's is located on the B17. Unfortunately, every time I've been here, one of the dishes/drinks I wanted to order wasn't available. I find that annoying. Most of the time the majority of the seats are occupied. McCafe's seating area is small. Otherwise the cleanliness and the price performance are like any McDonald's. I find the access from the parking lot a bit complicated.

Sufficient parking spaces available Friendly staff

Very friendly and fast team. The table service was like in a restaurant. During our short waiting time, an employee with a blue shirt came, greeted us and told us that he would be with us soon. We had to briefly consider whether we were really in a McDonald's because we didn't expect such personal service. When he needed our order he was extremely accommodating, funny and friendly. Really great!

Instead of Cola, just put in Fanta. 😐

The food was good, but we ordered table service but it wasn't served. The staff weren't the best either.

Friendly service, fun environment. 👍

The whole store is simply not clean (tables not cleaned, benches dirty, clearing carts overflowing, floor sticky and dirty), the food is only lukewarm and if you say something you get insulted. Things were completely different a few months ago. You pay a lot of money for little performance!

Thank you for a successful 2024! Keep it up! Merry Christmas and a happy new year!

We were just eating. The staff there are so nice and friendly. Especially to the children. Something like this has become really rare. Thanks a million for that

I found the visit on 12/8/24 at 4:00 a.m. very unpleasant. Because the branch manager was very unclear and rude. In addition, during further discussions he became very provocative and was very aggressive towards the person. I don't want to experience something like that again...

If I could give zero stars I would give zero. We accidentally missed the ordering point at the drive in, were then very rudely told to drive back without saying good evening or anything else, and then asked if we could come in instead. When we went in, the shift manager in charge called out “close the door”. He then asked us provocatively if it was our first time here. I've never experienced what kind of customer approach this is at McDonald's

A terrible McDonald's totally dirty and unclean. Tables, chairs and floor littered with food. Toilet facilities are also totally unclean and it stinks. Should be visited by food inspectors.

The lady with short almost orange brown hair is so nice and friendly with a very nice smile to the customers. She asked us a few times if everything was okay and if everything was okay. Nowadays it is difficult to have such employees. I would like to thank the lady and McDonalds.

Why can't you order normally at the counter in the store and pay in cash? I want to order normally and pay in cash!!! I don't have an EC card with me

Cold fries three times in a row!!! Emails are answered unfriendly! Not recommended

Unfortunately, the coffee for breakfast today was far too thin. Service was good

Very nice after refurbishing. Usual Mc food. If u know what u will eat, the rest is very good. Nice outdoor sitting area, even if along the town highway. McCafe' available too. Conveniently located in a small shopping area, with ARAL petrol station & several supermarkets, very close to old university & not far from new university area & Augsburg exhibition facilities. Update. Convenient drive through as well

Food was prepared and brought to the table fairly quickly. Employee was friendly. The meat in the cheeseburger has become much smaller and the price has increased. Price performance poor!!!

I have been coming here for many years and believe that you are the night shift manager - the bald man. I would particularly like to highlight your hospitality - no matter how busy it is, you always remain friendly and accommodating. It's really rare to meet such a great employee. Thank you for always being in a good mood and providing the best service. It's always a pleasure to be served by you!

On Sunday at 6:30 p.m. it was pretty full and therefore loud. The staff was quick and very friendly, the burgers and fries were fresh and hot. The taste and ambience are just plain, but clean and friendly

I was there with my son 2 weeks ago because we had an appointment in Augsburg. We ordered over the counter and the food was ready quickly. The lady even wanted to help me carry it. Very great and not a given! I found the store very clean 😊

Clean, well-kept shop, the outdoor areas are also well maintained. Food and service everything perfect.

I ordered two MC wraps, one was just crammed into its paper, the other was half empty and stuck in the paper. 10€ for that. I don't think I'll come here to eat again.

An absolute disgrace. Waited over 2 hours for the order (on Lieferando the waiting time is stated as 35 minutes). Tried to cancel, employee of course barely understands German and is extremely rude. After repeatedly asking to cancel the order, she simply hangs up. impudence. Then called twice more, no one picked up. Apparently the order only came in at 5:42 p.m., it was strange that I received my order email from Lieferando at 4:02 p.m. I ask for clarification and processing of the incident.

Could be a little cleaner but otherwise everything is wonderful

UPDATE 8/30/2024 The owner wants to encourage the local team to fix the problem. Well, nothing has happened to date - see attached photo. This can only be described as worse and better. Original review McMuffin Bacon Egg is outrageously expensive at €2.99. Toilets have a bad smell, water at the sink is a sparse trickle, you can't wash your hands there. This seems to be the new MC trick - save water, prevent hygiene.

Things went very quickly in the mDrive, which was great. Food itself is just like McDonald's everywhere else. The parking lot is medium-sized and sufficient.

The consumption in the restaurant was okay. But the seats and tables were so stuck together that I had to drink my coffee standing up. The employee who brought everything to the table wasn't particularly interested in this. If you order coffee in a restaurant, it should under no circumstances be brought in a paper cup! The coffee experience was also better in terms of taste.

Feedback two years later, we gave Mcces another chance, and: disappointment - all of the 3 fries we ordered to take away were only half full. We feel really ripped off. A large fries costs almost €4. The fries aren't cooked properly. And there wasn't even anything going on. I can only advise you against this branch. The large fries I ordered do not correspond to the usual portion size, I feel a bit deceived. Unfortunately, this was only noticed at home and it would have been crazy to spend again on fuel costs (which are already high anyway) to complain about the fries.

I just ordered 2x mcmuffin fresh chicken to take away and when I unpacked them at home, the chicken was missing from both burgers!! How do you do something like that?

You order two types of ice cream, but get the same thing twice and are wondering whether you are now obliged to accept "double ice cream" because the employee thinks that's right? The error culture there is apparently so well hidden that no one can find it - everyone passes on the error like hot (or in this case cold) ice cream. Sure, the receipt shows the error, but who believes the receipt? As if he knew anything! At the end it says: "Mistake? No, it's your fault for complaining in the first place!" Yes, of course, I should be grateful that I got an ice cream at all - it's best to wear a sign around my neck: "Thanks for letting me complain!"

The long opening times make this McDonald's a little cold-light oasis for night owls who want to fill their stomachs with fast food before going to sleep - driver provided. The service staff are still in a good mood and friendly even at late hours.

Too late, cold and completely wrong order!

Unfortunately, this is now an unkempt branch.... No serving, straws empty, napkin dispenser empty, and the soap in the toilets empty, but it matches the trickle at the tap too many coincidences at once

Went there shortly before breakfast ended, but still got everything <3! Very friendly and attentive service! Even during short stops in the past, everything was always tip-top.

Ansixh very nice and beautiful, but something is often mixed up when ordering or the ta3la lahons storm fen mcs and are loud

I ate the same thing again as last week and I liked it just as much as last week. Oh yes, there is also an outside terrace, unfortunately I can't take photos because there are guests there, because of data protection and all that Tornerò and Grazie. Ciao

Toilet is very dirty and broken

McDonald's does not produce food.

It has happened several times that something was forgotten. I don't see why I can't get paid meals. My opinion is based on several previous experiences. That's it.

The premises are the most beautiful of all the McDonalds in Augsburg! Can be recommended. the food is like everywhere except the pizza pockets. Otherwise complete recommendation. Just nice!

A McDonald's as it should be. I go here often. There's always a lot going on here, so a lot of things are fresh and warm. Toilets are sometimes not so clean and the collection points are overflowing, mainly due to the rush. The McDonald's app also works well with this restaurant. I recommend this restaurant.

I love the MC plans things. Super tasty since beyond meat for the veggie things that patties provide

The staff was totally overwhelmed and you had to be careful that you said everything you ordered.

Normal McDonald's on the highway, absolutely nothing wrong with it but nothing particularly unique either.

Clean restaurant and nice staff. Food Mc quality

Fast and friendly, always happy

According to the internet it is open and there is staff on site but we were not served

Why are there no ice cubes at almost 30 degrees??? That is really annoying !!! This has happened to me several times at McDonald's. I don't think that's ok. Change that! Plus, smoking on the terrace is really disgusting. What is that actually supposed to mean?

Food is great My food is served to me and then with a very chilling tone of good service

McDoof, but if you need breakfast, scrambled eggs are better than German rolls. Very industrial location but quiet.

Well, what can you say... It's just McDonald's with very fluctuating service and cleanliness. Today was e.g. B. No soap in the dispenser and service staff on site, I'm just saying succinctly, yeah, you'll have to take a look. Price/performance is just worth 2 stars for what is on offer.

You are now paying a lot of money for your offer. But the things are not edible. The output temperature of at least 60 degrees is maintained. The LRA / health department should come by and check. A corresponding report will be issued.

I'm not going anymore, like a piece of shit.... fries cold. Tasted like Ar... and Friedrich. Service completely cheeky. Instead of Cola Zero I got normal Cola and I had no complaints. Ordered Big Mäc without cucumber, there was still cucumber in it. If you complain, yes they did bite.... for the last time maggi. I'd rather eat a sausage roll.

We ordered pancakes and toast, the pancakes were hard when cold and the toast was stuck to the packaging (cheese)

I wanted to get myself a little midnight snack at 12 o'clock at night. I had checked the opening hours, which are limited to 1am during the week, so the store should be open. But when I wanted to enter, they just said that the store would only be open until 12 p.m. today, for no apparent reason.

Food much more expensive than in other branches

Only after 20 minutes of waiting for our food were we informed that what we had ordered was no longer there.

Absolute impudence. We ordered in Mc Drive, then they send us to the parking lot to wait because they are too incompetent to keep to the times. Point #1 sucks. 3 breakfast menus were ordered, 6 mini pankaces were missing, I ordered 2x chocolate exteriors, 1x caramel came. Milk and sugar for coffee were missing The burger was wrongly topped Absolute joke, how can you do so many things wrong!🤦🏿‍♂️ I won't go there anymore.

It's not possible, €8.88 for a Coca-Cola and an apple floe, 0.5 each. You'll never see me again, that's an outrage, you're more likely to go to Rewe or the competition... Absolute rip off... Toilets are anything but hygienic, especially in a store where food is served. I didn't take any pictures of the toilet.

Everything is full of flies, endless flies, dirty floors and tables, the terrace is suffocating with garbage and full trays... how disgusting can it be?

Catastrophe. Long waiting time. Forgot half of the order

This McDonald's is well managed.

My ice cream sat on the counter for 5 minutes because the other things weren't ready yet and without a cup holder it was dumped in the bag. Fries were fresh and tasty but without salt. Otherwise, I'm happy to be with you.