Kentucky Fried Chicken in Augsburg

The sauces were (unfortunately) forgotten again. Otherwise the food was great.

The system in the store does not appear to be working properly and the overall operation appears disorganized. In addition, the cleanliness does not meet the required standards. What is particularly noticeable is that the glass panes on the meat counter are dirty. The service processes also leave a lot to be desired: An employee doesn't seem to know which order is being prepared by whom, which gives the impression of a lack of coordination. To make matters worse, two employees were smoking in the back yard during operation, even though the store was busy and many guests were waiting for their orders. It would be highly recommended to improve both cleanliness, organization and customer service to make operations smoother and more professional.

We ordered 2x kids menu with fries. While we were eating we noticed that there was no ketchup on the kids' menu. When we asked for ketchup at the checkout, the cashier said that the kids' menu doesn't include ketchup. Such a service oasis.

Unfortunately I have to adjust my review. Unfortunately only one star. The quality of the food has declined rapidly. Fries are packed in stock before ordering, so you get cold fries. If you complain you get fresh fries, but unfortunately the rest on the tray is already cold. It used to be easy to fill up with a Zinger menu, but unfortunately the inner workings of the Zwinger have become so small that you have to look for it. I used to love coming to KFC, but unfortunately the prices make me feel better off at a good kebab shop or at a competitor. Today it has nothing to do with fast food. Today it took twenty minutes from entering to ordering. The food was normal. The staff has to checkout and make burgers, which means that customers have to wait. The staff seems overwhelmed to me. Update: Today September 11th, 2020 at 4:30 p.m. I was here again. Despite the requirement to wear a mask, everyone can enter here as they wish. With or without a mask, or under the chin. Even stand when ordering without being in front of the employee and there is no objection. Respect, that was the last time today

Wrong sauce, burger only made of bread and the fries were soft and not edible. We were the only ones and still had to wait far too long for the food. Cash register not occupied, only after calling from other staff. Cashiers were only partially listening because he was busy fixing his jacket.

Taste good, but no cutlery for the mashed potatoes and no napkins and salt or butter were also missing. To the corn. Should I eat the puree with my fingers in the hotel or something?

The order was misunderstood twice but after a short conversation the problems were resolved

Unfortunately I can't enter zero. Chicken wings Have become so small. Yes, I know that they are on sale, but that doesn't mean that just because they are on sale, we are getting poor quality. For about 5 weeks they have been so small and every time I say to the cashiers please don't be so small but I still get very small ones. That's why I'm never going there again. It's slowly enough

(Zero 0 0 0 0) No respect from employees

Food cold.small portions.extremely salty..

Hair in the food - Burger tasted like rotten meat. The health department is informed.

Just bad First they didn't have half of it and this is the third time I've gotten a milkshake without topping

Food as usual, KFC. You can do it. Cleanliness of the tables leaves a lot to be desired, but good. You shouldn't have too high demands.

Unfortunately prices are very expensive

Good food, unfortunately dirty.

The food was good. All drinks were out of concentrate. Apparently the hygiene of the tables is not taken seriously. A lot of the previous visitors were still standing around, the atmosphere was a bit dingy. The food itself was good 👍

I ordered veggie meat but got haram chicken just ayıp vallah

I ordered veggie and got haram meat

The food was fine as usual. Unfortunately, the sift drink dispenser only came out with water and all the tables were dirty, smeared with leftover food and not cleaned at all.

Only got half of the food. The food was also cold. Staff sucked. The staff is the best example of rudeness. The toilets aren't clean either.

Nice fried chicken and very tasty.

Food tasted good, bacon cheese fries were really cold. I forgot a sauce (basically no problem) but when I went to the staff and said that I was missing a sauce, it was literally slapped on the counter without a comment. staff are more busy chatting than picking up a mop and cleaning the sticky floors. Unfortunately, the toilets weren't clean either and it had been 4 hours since the last signature. Shaky tables and broken chairs were of course even more annoying. It was 5:00 p.m. and not too busy. So unfortunately I couldn't understand the uncleanliness and the unmotivated staff. Too bad

This KFC no longer has anything to do with a KFC. No sign of a FAST food restaurant. Hello Vfb

Ein schneller Service, empfehlen diesen Standort

A visit to the Kentucky Fried Chicken fast food restaurant left me with mixed feelings. While there's no denying that the food was tasty - the famous Twister is always a treat, after all - my positive experience was marred by the long wait for my order. The half hour I spent waiting was clearly too long. In the past, waiting times were not so pronounced. I wish there were more efficient solutions for collecting orders so that such unnecessary delays could be avoided. All in all, the experience could be much better.

Cool. Food rocks. Less staf then desired

As expected and everything is fine

Food was super good and the service was wonderful!

Quality and selection decrease massively

Fast service, now also available with ordering tablets, but the interior is a bit run down

Not like it used to be!!! Much more expensive, quality below all..., ordering system like MC, but takes forever!

Great food and friendly service at KFC! I visit this KFC branch regularly and am impressed every time. The food is always fresh, hot and delicious – exactly what you would expect from KFC! I particularly like the quick service, even at peak times. The team is always friendly and strives to create a pleasant atmosphere. The dining area is clean and well maintained, making the entire experience even more enjoyable. If you're looking for crispy chicken and quick, good meals, this is the place for you. Always my pleasure!

Way too slow to wait half an hour for a bit of food

Very tasty, unfortunately something is always missing.

Drive in wasn't as good as going in yourself. During the drive in, people often forget things or save on the packaging and then throw everything in one pack even though there should be 3. It's nice that people are thinking about the environment, but if we ask beforehand we can make the 3 portions into one, it would be nice, especially if 1 person has to leave after 5 minutes to go home

If you're unlucky enough to get a small fillet, you'll pay €15 for two lukewarm buns with a bit of cheese in a run-of-the-mill "quick" restaurant. At least you don't have to buy a parking ticket for the 20 minute wait. Given the prices, that won't be long in coming.

When you decide to order takeout fast food on a Friday evening, you want to be home as quickly as possible. Of course, this is difficult to implement with a certain number of visitors on such days. After over 30 orders, including my colleague's, had long been ready, I still had to wait. After 15 minutes, the maximum processing time appeared to have been reached and my order was shown on the screen as "Ready for pickup". Of course I went to the pick-up station, but the employee waved his finger in my face in the negative and said "it's not ready yet". No "I'm/we're sorry, we need something else for the order". To explain: My order consisted of a voucher that included 2 chicken sandwiches, fries and a drink. After 18 minutes, the employee held out a cup in my direction and said I could get my drink. I refused and insisted on picking everything up when it was ready. He seemed to insist that I take the cup and became increasingly forceful. When he started to get aggressive, I asked for a shift manager who apologized and canceled my order. After 20 minutes, an employee came forward with my food loosely in her hand and looked at me confused. Fast food and service were away this evening.

The staff understands next to nothing about the order, but somehow it always works. Cleanliness etc. is also a foreign word... Unfortunately, as quality declines, it becomes more and more expensive.

In my opinion the price-performance ratio is no longer suitable. Portions were very small, but the taste was ok...toilet wasn't really clean. You could have ice-skated on the greasy floor... When our children were playing in the play area, mice appeared outside. The mice were on the outside wall near the stones (side where you can eat outside). Children thought it was great, I missed the food.

Food was good and service was relatively quick.

Everything is ok, but half an ear of corn for 4 euros is just sick...

Having to wait more than 30 minutes for a few hotwings is simply not possible...

I don't give 5 stars. I'm a regular KFC customer but they're too slow in the kitchen, I think more organization is needed. Everything else is clean and tidy (including the bathroom) otherwise everything is good

Had to wait forever while the employees chatted with each other so sry that just doesn't work/small edit was there again and it's bad again stood at the pick-up area for over 30 minutes and still haven't seen my food the prices are a complete disgrace for that, At McDonald's I would already be at home and would have paid €10 less - just weak

It was better! Table dirty, reluctantly cleaned after request. Unfriendly staff, could also be due to the language barrier.

Meditas expected it was delicious and this time it was also really clean

The food tastes very dry, + the wrong food was brought, sauces cost €2, the fries were brought cold. NEVER AGAIN!!!!!!!

Dirty shop, no sweet and sour sauce, no online orders

There was nothing to complain about, kfc was great as always!

I remember where the place was called Burger King and you had to pay in dollars. Time passes quickly friends. Kentucky is now in. The food is good, the service could be better. Good for in between.

I remember where the place was called Burger King and you had to pay in dollars. Time passes quickly friends. Kentucky is now in. The food is good, the service could be better. Good for in between.

It's delicious and the staff is friendly too.

I have to say Kentucky isn't what it used to be! The quality is more than just bad! The price goes up and the rest gets worse. The last few times I thought I wanted KFC, I regretted it afterwards, just like yesterday. The coleslaw is now a disgrace! The burgers are simply inedible, the hotwings are more than just bad! And every time you forget to pack something in Pfersee, it's really sad! And the drinks, what the heck? 98% water and 2% Sevenup? That's disgusting, I drank a sip and threw the rest away!

Saturday, around 5:00 p.m., the chairs are virtually empty, a few customers are gathering in front of the counter. You still look and discuss things, then you order. There are no long lines, so ordering can be done quickly. Unfortunately, the employees barely understand German and although vouchers are presented directly, ordering is a bit difficult. And even though several orders have just been placed, we can pick up our food very quickly. (During the short waiting time we sat at one of the tables. We didn't want to eat there. The entire restaurant doesn't seem clean.) The entire meal was a disappointment! The fries were soggy, the crisps should have been fried longer, and the burgers weren't a special experience in terms of taste. Absolutely no recommendation! We have decided not to go to KFC again.

The woman at the window was very nice and friendly, the food… disappointing. Tenders soggy, coleslaw disgusting, Twister bland and empty, would have burned my money better

I rate as 3.5 Food quality is good Parking is free

The same friendly staff has been around for years and the food has remained unchanged. After prices went up at all fast food chains, I can understand that KFC is following suit. The quality is even higher than the other two well-known chains.

Was there for the first time, barely understood me, didn't like the food. Won't visit it again.

Unfortunately, there are no monitors where you can order yourself, and the waiters are not well prepared, they don't ask anything at all if you want a sauce or anything else, zero recommendations, the fried potatoes have no taste, but the chicken meat is very good

I was here again today 4 months ago and it's a complete impudence to even open a shop like this. It's a miracle that I haven't had food poisoning yet. The food is cold. You have to wait an extremely long time to get cold food. It was the last time 🤮🤮🤮

Food and service extremely poor, worst kfc in all of Germany

bad, disgusting, cold, shredded, half raw chicken. very unsatisfying to eat this. 20€ —> 🗑️🚮

First of all, we had to wait half an hour for the food and even though we were here for the third time, the big slide tower has been closed for a year and our child is now really frustrated. There was only a cup as a toy for him... In addition, the indoor children's area is very dirty.

Somewhat modern KFC, fast service, clean, lots of parking spaces

Totally normal KFC as we know it. Sanitary facilities are mostly tidy, staff is always friendly and tries to fulfill all wishes.

Has decreased significantly. The staff seems unmotivated and barely understands German. Food tastes strange. Drinks not refilled. Floor sticks. Toilets dingy.

Food delicious, better than in another branch! The tables were clean, the toilet stuck to the shoes and the smell wasn't that great either

I wasn't there but ordered via Lieferando.de. A bucket for 19 euros with hot wings. Delivery on time etc. everything was perfect. The driver was friendly too. But what I found in the bucket beats pretty much everything I've ever experienced. Several feathers in the wings. That doesn't work at all and I've completely lost my appetite. I will never order there again and I can only advise everyone not to eat there.

3rd attempt to get food there at a normal eating time and... again..... 15 minute wait as they had .....no.... chicken

The only thing that's good about the store is the furnishings. Staff speaks Romanian in front of customers, leaving customers standing. Cold fries, cold burgers because the food was left on the warming plates for too long. We went to the store and ate there. Don't eat in this store again. 🤮

Very good food, you can feel the soft drinks and eat everything cheaply and tasty 😋

The food was great, but the playground was closed and the kids were sad 😢

Prices were increased, service became significantly worse. Unfortunately, the quality of the food is no longer what it used to be.

The food was great and there was also free refills. Because you can't really rate the service because everything was full and it went quickly. The tables have enough space and there is a nice quiet atmosphere. All in all, A great place to eat.

Food was good but too expensive

OK, now you've completely screwed it up for me. They don't accept AMEX credit cards... They're a huge chain and don't accept American Express??? Very shabby, I'll probably go to the competition after all. AMEX owners don't even need to go in here. A huge disgrace. Old review: Well, what can I say, the food is great, but the price just isn't right anymore... I love the crisps, they are so delicious, but if you choose the Chick and Chill offer (10x crisps) then that's currently 15, 99 EUR and therefore around 1.60 EUR per crisp, that is really a very expensive price for a fast food chain. I used to go to KFC regularly (ask my scales) but now it happens to me that I say "no" quite clearly and then I easily forget about KFC for a whole year. At some point I'll feel like it again, but the price means I'm no longer a loyal and regular customer. Maybe KFC will rethink its pricing policy at some point, because the store is nowhere near as full as it used to be. I'm excited and will watch what's happening a little longer before I feel like trying to put chickens on the list of endangered species again.

Too expensive. Not particularly tasty.

KFC just. Tastes good. But the branch could be cleaner. It's a mystery to me why, of all the American fast food joints, only McDonald's manages to operate all of its branches without disgusting messes.

The wings are getting smaller and more expensive 😅 and the shop looks really shabby inside now. There is also definitely a lack of cleaning staff 😄

Number removed from waiting list, waited 0.5 hour for food

Where should I even start?? The service was really slow but nice. The Hotwings were very very very... small, tasteless and thrown away completely carelessly. The food gets cold from the switching back and forth. Since the guy who prepared everything may not have understood anything or may not be able to read or understand German. Generally everything is very dirty. No hand soap available!! Customers wait forever to eat but some leave. It's a shame we used to love being here... now we're disappointed

Well... I just like eating chicken. Depending on the staff's form on the day, it tastes good and is prepared the way it should be. Unfortunately, not always. Ambiance is from the last century.

My order was complete and I am satisfied with the Service. Being a native american, it is nice to be able to enjoy a meal at KFC which still holds the traditional original recipy.

I'm always happy to be there. I love it

Nice KfC with large parking lot. Ordering took a while because there was a lot of demand. But it tasted good! Unfortunately, the ambience suffers a bit because the playground has probably been closed for a long time. Recommended for customers who come by car!

always forget something but charge you for everything

Cleanliness and service could still be improved. Vegetarian options are available but there are hardly any vouchers for vegetarians, which I think is a real shame.

Tasty and friendly staff, unfortunately sometimes so full that you can't even turn around, you forget to grab something for lunch

Now you can save money on food. I missed the chicken when I took a bite.

Hair in food. Absolutely disgusting. Old armchairs, not again!

I'm really mad, if I could give minus stars they would get -5. The reason I order to take away for €90.33. When I got home, I noticed that 3 Zinger Burgers and a wrap were missing!!! Together I come to €26.86! This is also how you can make sales. Since I live 20 km away, of course I won't leave again. Nobody answers by phone either! Great job from you👍👍 this isn't the first time.

Most disgusting food I've ever had. Fries taste like they came from the oven. Old, sloppy. Burgers just disgusting. Meat not a bit crispy and cold. Carelessly stuck together.

Hello folks. Anyone who wants to waste valuable time, suffer a nervous breakdown or be mentally broken has come to the right place. What feels like 5 minutes after driving in there is a note on a DIN A4 sheet saying that card payment is currently not possible. Everything would be fine if you weren't standing 100 meters in the driveway entrance with a car behind you and no cash in your car. Then the most beautiful thing of all. YOU STAND at the drive-in for 25 minutes and they manage to give food to exactly one person in 25 minutes. Fast food reinvented. Back then, not even my father broke me down with my math homework as much as I did that half hour without eating at the end. Tip: MAKE YOUR SIGN DIRECTLY AT THE DRIVEWAY AND SO BIG THAT YOU CAN READ IT EVEN WITHOUT A TELESCOPE AND PLEASE ASK YOURSELF AGAIN WHY YOUR STORE GOES UNDER THE GREAT TERM “FAST-FOOD”. Ps. The next McDonalds I went to forgot my Mc Chicken Classic so you can imagine how I feel right now... Thanks

The food is delicious, but unfortunately the price-performance ratio no longer matches. And neither is the waiting time. New (sad) record: over 30 (!) minutes on 10 hot wings, fries and 2 burgers. This is more like slow food. And everything cold. Impudence!!

The food could be prepared better as it tastes better in other Kentuckys.

Some of the meat was too dry and not enough for the money.

You can order cheese with your burger but there was never any in this place Only skilled workers

10:00 p.m., I had a real craving for chicken, so I made my way to KFC. Arrived there, no queue, one man at the order register, one man at the serving desk. There is not much going on. The usual dirt, tablets everywhere that haven't been put away, napkins on the floor everywhere, yes, that's always the case. I picked out what I wanted on the homepage beforehand. The man at the order, I show him the 2 boxes I want. He didn't want to give them to me and after a long discussion gave me 2 boxes from the offer. I had such an appetite so I took them since he assured me what I wanted was in the boxes. Of course it wasn't like that. The chicken pieces were also extremely dry. Everything inedible and almost cold. I also wanted to eat them at home. I can only be annoyed with myself and this KFC joke. Dirty shop, poor German speaking man at the checkout. I warn against KFC. Don't go!!!

Burger, burger, fries, cola (BBPC) for almost 11 euros 😱 By the way, that was supposed to be the Crispy Cheese Burger... no words! And I had to wait another twenty minutes for that. The ladies in service were totally overwhelmed. You won't see me there so quickly anymore. 👎

Food is getting worse over time. The burgers / zingers e.g. in the photos have nothing, absolutely nothing, to do with the ones you get.