Mcdonald's Augsburg Kö in Augsburg

Long waiting time and bad service

Drug addicts come and go here as if it were their living room. Whoever sits here has themselves to blame. Never again! After I published this honest feedback, an attempt was made to delete this review. Is this how you should deal with problems?

Food was OK. Salad sauce didn't come off and the bottle that we didn't shake splashed all over our clothes. Overall OK but not hygienic and barrier-free!

McDonald’s at Fuggerstrasse 2 in Augsburg offers a fantastic experience! The staff is always friendly and quick, the food is served fresh and hot, and the restaurant is clean and pleasant. The location is perfect for taking a short break after a stroll through the city. I particularly appreciate the quick ordering options at the machine and the short waiting time. Totally recommended for a quick and tasty snack in the city center!

Sometimes it just has to be Mäckes! 🤗

Well, everyone knows MC Donald's ☺️

The dirtiest McDonalds I know. But hey, at least it's open at night when nothing else is open

Very dirty. The burger ingredients were simply wrapped in foil

Would have liked to post a photo of the fries, medium size about 20 pieces..

Super bad and they take hours just to make 12 mini pancakes

Very unfriendly staff. I am very disappointed. One weekend in December, I stood in line for the vaccination passport check. The security guard insulted an elderly woman because she took a long time to find her passport in her bag. He grabbed her arm very hard to pull her out of line and ended up injuring her. Terrible

Absolutely disgusting place. Toilets completely uncleaned but then they charge money for it. My daughter had to sit without a toilet seat because there wasn't one! Absolute impudence to ask for money for this. The floor is dirty, the toilet is dirty, the tables in half the store are uncleaned. The most disgusting McDonald's I have ever come across! Waiting time for menus absolutely underground!

Everything was full of rubbish at the tables and no employees to be seen… Otherwise the food is good, as you would expect from McDonalds. Except the drink that was half full of ice :(

The store is collapsing more and more. At 9 a.m., you can't even order a simple hamburger if you're slightly hungry. Incredible. 😡 Only from 10:30 One star is still too many.😴

Were there in the morning. The store definitely hasn't been cleaned in days. Everything sticks. The tables are just dirty. You can't sit either, it sticks and the leftovers from the last few days are stuck everywhere. Many chairs outside are full of chewing gum.... Never again. There was a cleaning service on site, but he walked past the table and cleaned 2cm of the table and went to the next table... What a shame

Many employees are unfriendly, opening hours constantly change, poor service, so you should get a kebab instead

Too crowded, you have to order yourself and then fight for a seat. This is a messy branch and unfortunately not too clean either

Affordable toilet is terrible It's unimaginable that something like this exists in Germany🤮

Unfortunately my daughter choked on the chicken burger. Still 3 stars because my menu was so great!

Unfriendly management, not possible. Fiale too small and the fastest the Mc Donals ooooooh

I ordered food earlier and asked for a bag to make it easier to carry the food, but the person in charge refused, even though I placed the same order last time and got a bag. Unfortunately, this time his reasoning is illogical

Phone doesn't charge :( Child sat on my börger

Bad bad bad I waited 45 minutes for breakfast

The food came reliably and in the usual quality Toilets are a disaster Cleanliness of the tables, for example, leaves a lot to be desired

The worst McDonald's branch I have visited. The weird toilet system is unbelievable. You pay to eat there, but the toilet is blocked until you pay a 50 cent coin. And if you don't have the coin with you, there is no other option. A toilet is the minimum you expect from a restaurant. And after paying you get a 50 cent voucher for next time. Of course only if there is a next time with this terrible service. The waiting time for food is not what you expect from McDonalds.

I had emphasized that I had a cucumber allergy, but I had cucumbers on my burger (but noticed it too late) And I had a bad evening (visiting a doctor)😬 no recommendation 👎🏼

I recently visited this McDonald’s and would rate it 3 stars. The overall cleanliness of the restaurant was disappointing; the interior was not as tidy as I would have expected. The staff was relatively friendly, which was a positive aspect, but the most frustrating part was the restroom. It costs 1€ to use, yet it was extremely dirty and poorly maintained. Overall, while the service was decent, the lack of cleanliness, especially in the restroom, really brought down the experience. I hope they can improve these issues in the future.

Normal McDonald's with nice employees. Even when many people ordered, we received our order quickly and completely.

We showed up to eat on Sunday at 9.30pm. I'll start by saying that we close at 1.00am. We sat outside and there are tables. After 5 minutes one of the staff arrives and tells us that the room outside is closed... in the meantime Having received the receipt and booked the food, we went inside to sit in the upstairs room which was closed.... the bathrooms could no longer be entered, so the room below where the sandwiches were collected was also full of people... Moral of the story, 4 adults and 4 children ate standing up... I don't think the other side behaves like this... ....

I couldn't eat in peace because of the bees, they were everywhere.

The tables are sticky, the door in the toilet does not close. The food is not tasty

Was thrown out again before closing time, “it’s closed now” - well, friendliness is no longer a given.

Toilet on site but closed for staff reasons. Also not open to people with disabilities

Ordered for €50 and then still €0.50 for the toilet??? It's just really bad...

Nice, in the middle of Augsburg

Visit on July 28, 2024: A lousy dirty shop might come to mind when someone wants to use the paid toilets. A truly shameful picture for a global corporation and the Augsburg franchisee. One can only hope that work is done more correctly in the kitchens! One toilet cannot be locked and the other toilet is missing a seat. As an added bonus, the opening bar is missing from the entrance door! Is the facility also maintained/repaired or is it just about maximizing profits at the expense of the customers?

Incredibly rude, slow service, our order arrived incomplete and when we complained we were called stupid and the rest of our order was thrown onto our tray. Service completely failed.

Sticky, dirty Location brilliant Otherwise just McDonalds

Completely overcrowded, very dirty. You can really feel sorry for the employees. It's a shame that the guests behave so badly

A Mc Flurry always tastes good.

Unfortunately it's getting more and more miserable...

Everything gets smaller and worse, but the prices only go up. Only somewhat okay with vouchers and even with that the prices explode. At first it was said because of the increased energy costs and now that they are falling, the prices will of course not be adjusted downwards.

Food is cold and tastes old. It's stupid that the upstairs area is closed in the evening. The worst thing is the man who takes the orders.

Doesn't look like a cheeseburger. Check every time you order something here!

Rock-hard cookies, someone's licked spoon used as cutlery in McCaffee, dirt and a toilet for €0.50 for customers. Can it get any worse?

I'm actually very relaxed when something isn't as expected, but today I almost exploded. Another guest came with me right away and answered his emails on the phone, but had already finished eating. Then a security employee came and asked the guest to leave because he had already finished eating and threw the gentleman in a very uncharming manner way out. I then asked the employee whether he would do the same to me once I had finished eating. Nothing came of it except that it was a fast food place. To which I said, no one wants to spend 2 hours here and I had never experienced anything similar in a McDonald's. But I don't want to have to rush out of the fast food joint after the last bite. Above all, no one will order additional food such as café, cake, ice cream, etc. It's McDonald's loss, not mine, but I thought you were smarter. It's not possible since you're the only ones doing it. So I just go to other fast food outlets, where I can stay seated and order some ice cream, because I don't want it to be at the table with the main course (it melts). So good luck with your somewhat strange business model. Best regards

To be honest, I don't understand why the upper floor always has to be closed in the evening. The seats on the ground floor are far from enough for your customers. Sales shouldn't be a problem so that enough staff could be employed to keep the upper floor open in the evening. The cleanliness of the tables on the ground floor leaves a lot to be desired. It seems like there's no cleaning here for hours. I hope management does something about it.

Very unfriendly staff, drives customers away from their seats during the meal, even though the restaurant was not very full. Toilets also cost money for guests and are also very unhygienic and not maintained.

The worst mc in all of Augsburg

Very nice staff, especially at the counter. Good food, always freshly prepared. Staff very helpful in the lobby. Paying for the toilet is justified because the toilets are often demolished. You can redeem the coupon at the checkout or have it paid out. I just wish there were more seats. All in all a great restaurant. I'd love to visit again and again.

Chocolate donut from MC-Caffee not recommended, dry, no filling, even without a hole in the middle, just thawed

Very clean, fresh food, friendly staff, just a very long wait

Worst McDonald's there is!!! Would give minus stars. Was there twice and was hit on twice by the staff. I ordered and sat down to wait. Apparently there was a problem. Almost got kicked out and treated like a criminal.!

A standard McDonald's, at least with many terminals and outdoor area. You always get your food pretty quickly and you can almost always find a seat, usually on the second floor. The cleanliness sometimes leaves something to be desired and everyone sneaks through the children's entrance to the toilet.

Excellent. Bright modern interior, lots of self service and seating, very very fast service. There is lots of outdoor seating and great views of the square. There is an air conditioned upstairs with toilets but you have to pay for these.

Very bad McDonalds! Very rude and arrogant employees. They got the order wrong, instead of Sprite WITHOUT ice cream with ice cream and wrong sauces. When we said it didn't fit, we were insulted and the employee said "is that so important?" Yes, it is. Then he shouted and insulted us in front of the other colleagues and imitated us. Then he threw the sprite on the table and half of the sprite was on me and my girlfriend. VERY disrespectful. I hope he gets fired. It was probably the manager (man).

I ordered plant based nuggets but received normal ones. But I only noticed it after the 3rd nugget, which is just stupid because I'm actually a vegetarian. I then wanted to complain, but instead of being apologized for, they just pointed out that it was my fault because I didn't look at the package. I didn't get any new ones because I had already eaten one. I find it really cheeky

Extremely unfriendly and the light flickers

I like how the animals are painted on the wall here. Hmmm delicious, what can I eat? Unfortunately a bit inaccurate, an oops must have happened, the shredded chicks, the antibiotics and the udder of the dairy cow were missing. A pity. Only a 5 in art here. Generally we would be kicked out of the upper floor to be given Happy eppileppi therapy (see video). Here I am missing the trigger warning for the barrier-free experience. Doesn't matter. One positive thing was that a man carried a door through the area. Conclusion: Always happy when there is no alternative and it is cold.

It definitely takes too long, it doesn't work that way 🧐 It sucks, especially in the morning. Would not recommend the breakfast.

Mecces just nh but there are better ones than that

Unfortunately you can't go to the toilet at night

Walking distance to the town hall (3 - 5 minutes to the center)

McDonald's just clean but nothing special

Visit in March 2024: Unfortunately I can only agree with the previous speakers. The restaurant had not yet been cleaned at 10 on Sunday morning from the day before, i.e. tables stuck to the floor had not been washed. The upper area was cleaned but locked. We asked an employee to wipe the table and she did so because she had no other choice, and this was reflected in her motivational attitude. Somehow I feel sorry for them having to work there. I think it's a shame that after so long and criticism, nothing changes in the management of this restaurant. Of course, it's definitely not easy to run a restaurant in a place like this, but then you should leave it alone if it doesn't work out well.

Served after asked. Like toilet paper

Hello, I was there yesterday at 10 p.m. There wasn't really much going on but we still had to wait a long time. In addition, they forgot the glasses for me and my friend. Unfortunately they weren't responsive so we gave up. Very unfortunate. The food was okay, as always you spend ages on the toilet. I will still go there again because there are no other McDonald's nearby.

Too much kindergarten inside, full of refugees. They don't eat or drink anything, the tables are all occupied just to have free Wi-Fi... as a family you can forget about eating at your place

Very bad. Kicked out. If you sit for a long time. Even if you bought it

The cashier today at 11 a.m. was very upset 🐏 sorry

I ate there and the next day I vomited 10 times. An ad is coming out!

I waited half an hour to pay cash and when he asked when it was my turn to pay cash he said that if you don't want to pay cash you will wait a long time.

I came at 1:05, and it's closed, when it says it supposedly closes at 1:30

Great place with friendly staff and quick service

My voucher was not accepted even though it was displayed in the app. Reason it has already been redeemed. I haven't bought a McFlurry in the last few weeks... Then I got the wrong one even though I asked the cashier again when ordering if it was true because the ad said mc flury chocolate instead of McFlurry. But he said it was true. In the end I got a chocolate McFlurry even though I didn't want it

I ordered 2 cheeseburgers without cucumbers and got 2 chicken burgers without anything except the chicken on them, which was a shame, but I was pressed for time and unfortunately had to rush to the tram. I expect that I will receive what I order, which is really not recommended. My number was 222

The tables weren't clean, the benches were sticky and the food had been stored for far too long. It was hard as rock. Only after a complaint was new food prepared. The toilets are not free and also not clean. Never experienced such a bad McDonald's branch.

I took two McChicken, the rolls were very small. The bathrooms, given that they have to be paid for (€0.50), are dirty and have writing on the walls Everywhere . Unique disappointment compared to the other Mc's Hopefully my review helps improve

Here, going to the toilet costs 50 cents. The toilet is then completely filthy. Sticky dirt on walls, floor, mirrors, sinks...everywhere. There is definitely no cleaning going on here. Disgusting!!! And, as I said, for 50 cents.

I came for an ice cream and it was the worst service ever from an old lady with short blonde hair

We got our food quickly. But what is an absolute no go: even customers have to pay 50ct for the toilet. Although these can be redeemed when you place an order, that is of no use if you only want to use the toilet after you have finished your order. Apart from that, the cleanliness is subpar. Urine on the floor of the urinals, chairs sticking in the toilet bowl, another toilet no longer even has a seat. The whole floor is sticky, there is no paper to dry your hands, the soap dispenser is empty. This simply shouldn't happen, especially if you don't treat paying guests like that. I don't accept the excuse of "damage to property" and "public use". There are better solutions, for example using a barcode on the receipt or numerical codes.

Perfect place. My daughter and I love to sit by the window, eat, chat and watch!!!

I had dead flies in my fries in this branch almost a year ago.

Really enjoyed having food here

Too busy then at certain times the upper floor is closed so there is very little space

It has happened very often that the employees are not able to put everything that was ordered in the bag. For you this means checking every time they deliver your food to you

Fries were lukewarm, McChicken with little sauce and salad

Ambiance is okay, service is unfriendly and leaves a lot to be desired. Food is just what it is for hunger in between times.

The toilet costs, for a normal restaurant in the city it's unbelievable. The mosquito in the coffee when it was delivered wasn't that tasty either. Noise like in the playground of a daycare center

Thanks for the McSunday discount, so sweet😝😝😝❤️❤️

It's one of the worst MCDONALD'S in europe. Long waiting for a burger. The counter person forgot me, and she does not speak English. By the way, it is in the city centre tourist area

You have to be honest, you don't have it when it comes to hygiene. Some of the tables were dirty, that's unacceptable and there was spit on my burger, which you can see on the petty. I'm very disappointed.

This McDonald's at Königsplatz is NOT recommended!! Disrespectful employees. Lies, accusations, threats. All employees cheeky! We went to the toilet like normal and we get hit on. You give out the money incorrectly. DO NOT go to this McDonald's!!! I would rather walk 10-20 minutes to the nearest McDonald's than stand near here. -100/10

Every time I come in this establishment I say to myself NEVER AGAIN 😠 the atmosphere is very unfriendly and I have to say sometimes I don't feel safe taking my kids here.

The security staff with the black hair and beard are really, really, really the worst. They suddenly kicked me out. Seriously, this is the worst McDonald's I've ever lived in.

Very friendly and nice team! Fast service. Fast food is fun! Unfortunately, there is currently a problem with the app coupons and product availability.

Well, I don't like the new burger 🍔 but that's purely a matter of taste

Ich esse ehrlich gesagt nie bei McDonald's, aber bin heute spät, etwas betrunken und hungrig nach Hause gekommen. Mein Freund war zuvor bei McDonald's und hatte einen Burger übrig. Also habe ich einmal probiert. Ich muss sagen, dass ich wirklich nicht nachvollziehen kann, warum man dafür Geld ausgibt. Jede Butterbreze schmeckt besser

Nicht der GANZ Große Wurf diese Filiale.Die Angestellten sind Demotiviert,und es wird einem Vermittelt, man sei nicht Willkommen...! Alles in allem hat Das GESAMTE Franchise System von MC DONALD's SEHR abgebaut. Egal in welcher Filiale Deutschlands man sich befindet. Zb,zum Preis: Kleiner Kaffe mit einem Big Mac:8,88€!...Wau,ok,DAS ist ja mal ein Preis @ Meiden sie Mc Donald's!! Es gibt mehr als genug Alternativen, wo man WILLKOMMEN ist!!!

Wenn Samstags um 1:30 Angestellte gegenüber anderen Angestellten handgreiflich werden, sollten ggf. die Öffnungszeiten überdacht oder ein Teambuildingevent in Betracht gezogen werden.