Luckysa in München

We stayed at the NYX Hotel for two nights and were treated to delicious meals in the hotel's own restaurant, "Hans im Glück," each evening. Perfect! 👍

We were there today at lunchtime. There were about 12 guests and at least three servers in the restaurant. We had to wait a long time before anyone showed us to a table. After we'd decided on a table, the ordering process took a very long time. We politely asked several times if we could order. The last time, we were told, "I'll be right with you." But even after that, nothing happened for another ten minutes. Instead, we saw the server standing at the bar, chatting with the bartender for a while. After such a long wait (over 30 minutes), we finally gave up and left without a word to eat at another burger chain near Marienplatz. I generally don't like writing negative reviews, but this unfortunately wasn't an isolated incident. Furthermore, the restaurant wasn't heated, and many guests kept their jackets on while eating. For that reason, I can only give one star for the ambiance. Overall, I got the impression that guests aren't really welcome here.

Unfortunately, a terrible burger. Perhaps the team was overwhelmed with many customers. However, the burger was unacceptable. It lacked more than half of the toppings that I ordered. It was served on a non-toasted bun, and the meat was room temperature. The team is really working hard, and I wish the quality of food would improve. But until then, I won’t be returning or recommending this restaurant.

I never received the delivery! Zero stars!

Great food as always, prepared especially for me. Excellent service, everything fresh. Unfortunately, both doors are left open in 4-degree weather, and the tables could use a wipe-down. Otherwise, highly recommended.