L'Osteria in Lübeck

Leider bekam ich 2 x hintereinander ein Weinglas mit noch alten Lippenstift Resten. Der Service war sehr wortkarg und entschuldigte sich nicht einmal dafür.

Unfortunately, it was not a good experience. My friend and I ordered together, but her food arrived twenty minutes earlier, and we couldn’t eat together. I had to cancel my own order. The service was very disrespectful, and the staff were inattentive. It was a very unpleasant experience. On top of that, the quality of the pizza was terrible.

Great evening with a large group, top service from Rabella - it was fun!

Absolutely no recommendation! When it comes to pizza: quantity instead of quality, simply inedible. the worst pizza ever!

It was good food and really good ambience.

We were in Lübeck and wanted to eat well at l'osteria And it was simply delicious and we will happily come back when we are in Lübeck again.

The pasta portions were actually children's portions. Unfortunately I can only recommend pizzas.

Super attentive and great waitress. 10 stars 🌟 for so much effort with the guests. Always happy.

It's always delicious there and the staff is usually very funny and friendly. It is a bit noisy due to the high ceilings, but you can still have a good conversation. Especially when there are no peak times, it is super pleasant there 🥰

We really enjoy going to L'Osteria, the staff and the food are always great. Price and performance are always excellent. Our waiter, Erik, was also very accommodating. We'd love to come back!

The service was very polite, unobtrusive and attentive. We received our food quickly despite the restaurant being full. It tastes very tasty

Waited 20 minutes with family without being served or spoken to. The store wasn't even half full, but the service still seemed stressed and overwhelmed.

Loud but still very good. So close to the old town. City cleaning always on duty. Garbage cans emptied regularly. Thank you Lübeck!

Saaahhhnee, a bit loud and jittery but otherwise quite stylish. We’d love to come back.’😋🍷🍷🍷

Very nice staff. Enjoy your meal.

Delicious food, friendly staff. Dog was taken care of. It was no problem that we were too early for the reservation

We went in to eat and ended up having dinner, without exaggeration, the delay and the attitude of the staff is a joke

We don't come close and would be there by chance. The pizza is very large and very tasty. Everything went well and we didn't have to wait long for our food. Thanks

The food is very good, but the service is unfortunately disastrous. No smile, no hello, no looking in the eyes and you wait a long time to be noticed. Very unfortunate

The tiramisu was very tasty and it is beautifully designed

Nice restaurant ☀️ Highly recommended ☀️ Friendly staff

Delicious pizza and pasta. Carpaccio and vitello tonnato very good.

I ordered a table for 6 people 4 days in advance. Although the restaurant was relatively unattended at 4 p.m., we got one of the worst tables the restaurant has to offer (table 35 right next to the employees' service table). When we asked why it had to be this one (4-person table), we were told that an AI makes the table reservation and that the employees had no influence on it. When I make a reservation I expect a good table. Conclusion: Better come without a reservation and choose a table or you can't come. Food and service was OK.

Our favorite branch of L Osteria. Never experienced anything negative, everyone is always friendly, good food, good service.

Very nice restaurant with good food and friendly staff. Would love to come again!

Great and delicious! Here you can enjoy good, high-quality cuisine in an appealing atmosphere. The friendly and helpful service deserves special mention here! We would be happy to come back.

Only recommended! The food is super delicious, the portions are gigantic! The staff is great!! Always happy 😁

My wife and I went to the tavern without knowing anything about the place. The waitress was very kind and always had a smile on her face. The Pizza was gigantic and made with fresh ingredients and above all very good. The environment was beautiful, the people were laughing, talking, eating, I felt at home. Big compliments to the chefs and waiters.

Price/performance, good Service, good Ambience, good

Unique experience with Luke. A true service person. Nice, courteous, committed, recognizable with wit and humor. 6 stars!

The food and service were great, but our table was just too small with 6 people, 4 of which had pizza plus drinks on the table, which was unfortunately much too narrow.

The pizzas there are super tasty and very large

Very friendly staff, there were 16 of us and we were all served quickly and at the same time. Everything was great, I can only recommend it. Verena Hansemann

As tourists, we assumed from the outside that it was a closed branch. Seemed very closed. By chance we saw people walking in and so we just followed them 🥸. Door opened, a huge, jam-packed local. Probably a well-frequented address among the locals. We were welcomed by very friendly service staff and we had little hope of finding a comfortable place for us. In general everything seemed very comfortable, although quite loud. Our order was taken quickly and served quickly. The staff remained extremely friendly and occasionally asked about our satisfaction. Guests kept gathering at the reception, but unfortunately they had to be sent away or were put off for a bit. The shop emptied only slowly. The pizzas we ordered were nicely prepared, lush as always, but the taste was a bit bland. Spices are available, and we were also able to easily order some garlic oil in between. The desserts were delicious! Price-performance completely within the framework.

Great respect to all the employees of this restaurant! I've been to many Italian restaurants, but this one is really special. Friendly staff, extremely tasty dishes and extremely nice waitresses and waiters make the visit a special experience. I come from Bavaria and am on vacation in Lübeck for the first time. I can highly recommend this restaurant! Kind regards, Marziyeh from Iran

Kudos to Mark and Luke. We received really nice service from you and the food was great. A great restaurant!

Unfriendly staff. Thank you, never again!

According to the restaurant, the faucet in the men's toilet has been broken for 4 years and sprays everyone who wants to wash their hands. Absolutely ridiculous

I ordered a pizza via Lieferando, which stated a delivery time of 60 minutes. After 90 minutes of waiting, the cancellation came (without explanation).

Overall a nice restaurant I would have liked the toilets to be more clean. I pointed it out to the bartender because no one else seemed to be there. Answer: "Why, what is there?" Guest: "Well, it's just dirty" I would also have wished that there had been a flower or something on the table when it said "we would like to have dinner there for our anniversary"... Somehow a little nicer. Food and service were otherwise good

Very good food with super friendly service.

Very courteous and friendly service. Rush hour but still very quick. Completely satisfactory!! A great team

Schlechtere Bedienung ever. Plaudert mit anderen vor den Tisch und läßt den Kunde warten. Und wenn man läßt merken dass es sich nicht so gehört wird man noch angeschrien….

As always it was very tasty, nice staff. Gladly again.

Pretty useless. Don’t go here if not prepared to wait 1,5 hrs for food!

I ate the most delicious pizza of my life here!!!!

It was very loud there. I didn't think the food was that great, but the service was nice.

Ate and drank deliciously again. L'Osteria is always a delicious address, no matter the city

Went there for the first time last Saturday and I have to honestly say the food was ok, but I definitely have to give the service 5 stars. The reception immediately made a very good impression. You could tell that the guy at reception really wanted his job. You don't see something like that everywhere. And even though it was very crowded that evening, they still struggled to find a place for us. Many thanks to the nice waitress named Rabella. The bartender (I think his name was Jan) also created a good atmosphere. It was definitely a nice evening🫶🏻

Pizzas are super delicious. Service very friendly. Unfortunately, the ambience is not that nice. It's a little loud there.

Unfortunately our food was forgotten

As always delicious. Despite the huge rush, very friendly service.

The pizza was good and had the usual good L'Osteria quality. The service at this L'Osteria was also extremely friendly and had that North German charm that really impressed me. Only recommended!

Well-known restaurant chain with mega pizzas. The pizza is just right, cross on the edge and soft and juicy in the middle. The size is the flagship. The location is excellent, right at the Holstentor and plenty of space to sit outside. The service was good and friendly, but seemed stressed as it was busy due to the good weather. The ambience is very plain and simple, functional. Unfortunately the toilets are a minus point. They are treated a bit neglectfully, especially when there is a lot going on, and unfortunately you can see that.

The food was delicious and the service was quick and friendly. But that the wine is served together with the aperitif?? I've actually never experienced that before. Maybe I'm a bit old-fashioned, but in my opinion it's separated: first the aperitif (that's why it's called that) and the wine later with the meal. Otherwise very good!

Great selection of food and drinks. Very friendly, attentive service staff. Ambience: a short vacation for the soul.

Unfortunately we had a table where the toilets go down and were bothered by the smell. The waiter was super friendly but unfortunately very slow. At first we waited for three quarters of an hour and then again to pay. The food was good, the price was okay... On the menu, the dishes are only vaguely spelled out as “vegetarian”, for example. The tea came without sugar/honey.

We were with you today with about 14 people. Everything worked great and the birthday surprise was very well received, thank you very much for that!

We were there the evening before an event. It was very loud. I booked the reservation online and it worked great. We were able to place the order quickly. But the food wasn't brought until three quarters of an hour later, after we asked again. Forgetting can happen. It tasted great. As an apology we were offered dessert on the house. Due to lack of time, we couldn't enjoy it anymore! It would certainly be delicious! We'll be back!

You can eat pizza. The service is nice. It was pretty crowded and loud. Everything seemed relatively tight.

My partner and I were in the restaurant with our almost 1-year-old daughter on March 12, 2025. We would like to emphasize the friendly service, as she was very accommodating as she brought some bread and sliced ​​strawberries especially for our daughter. She also turned down the music in the restaurant especially for our daughter, which we also really liked. She also opened the window for my partner so she could take a better photo. Coupled with the good food and the great ambience, this was a really nice evening and we would like to come back again.

Too bad, really delicious food. However, our waiter “Mark” completely ruined our evening - he was totally unfriendly and condescending. Therefore unfortunately only one star. All the other employees were very nice and accommodating.

Very comfortable and the food was delicious

It was very tasty and the service was very nice. However, the place was very empty and we still waited a relatively long time. But we will definitely come more often 😊

Food and service were great. But it's really loud when it's full.

Great service, thank you for the great evening

Men's toilets were partially flooded. No way to dry your hands. Cutlery knives are absolutely not suitable for cutting pizza because they are blunt. Pizza could only be torn. Now for the positive Food very tasty. Service very nice and helpful.

Food was very tasty. Service very friendly

Super friendly staff, food came quickly and was also very tasty. Packing up the leftovers wasn't a problem either.

Very nice location, right at the Holstentor. Thanks to Mark for the good service.

Disappointing service despite good food Unfortunately, our visit to L’Osteria Lübeck on March 2, 2025 around 4:30 p.m. was significantly marred by the unfriendly service of a certain waiter. He was extremely impatient when he placed the order. When we asked about the types of lemonade available, since they weren't on the menu, he responded bluntly and barely gave us time to think about it. Finally, annoyed, he asked, “So we have it now?” Later we politely asked to light the candles at the table. His very snarky answer: “A colleague is coming and is going to turn everyone on anyway.” Not an ounce of kindness or effort. When the food came, the main course was served first, but the bruschetta starter was missing. The bruschetta only followed later. Since this was done without a word and he had already appeared unfriendly, we asked if the starter doesn't normally come before the main course. His snarky reaction: “Did you order it in advance?” When we then commented that a friendlier approach to guests would be desirable, he reacted arrogantly: “What am I like?” and greeted us with a snide smile. He responded to our explanation that his manner towards us was condescending and rude with “I can only say that back.” The whole thing reached its climax when we asked for the bill. He brought it to us - but he had deliberately obscured the receipt number, his name and the table number with a black marker (see picture). Apparently he wanted to prevent us from complaining about him. The name may have been Mark and the table number was probably 14. It's a shame, because the food was really excellent and all the other service staff were extremely friendly. But unfortunately this one waiter spoiled the entire mood for us.

Despite booking 14 days in advance, there was no table available for 5 people. You had to squeeze yourself at a small table with not enough dishes. That was very weak!

Perfect service, great location and incomparable pizzas! Thank you for a perfect evening...

On a Saturday we had eight people at the large table right in front of the kitchen. It was just very loud and you couldn't really have a conversation. But the food was tip top and the service was super nice!

I often go to L'Osteria in Hamburg. Here in Lübeck for the first time. We also reserved in advance on a Sunday. Unfortunately I have to say that we spent 30 minutes. waited until the drinks were taken. The pizza arrived 15 minutes late after the other main courses and it only came as half a pizza because the other half was wrong. Zoodle's dish was soaked in broth, reminiscent of a noodle soup. Definitely understaffed and lack of experience. I would like the management to at least adhere to a certain basic restaurant standard when it comes to clearing away. Because what's not possible is that you can't stack the plates on top of each other on the table in front of the guests when clearing away! Unfortunately, I saw that at some tables, which of course devalues ​​the whole thing. Too bad.

I'm sorry but some delivery pizzas taste better

Our service worker Rabella was a blast, quick, friendly and quick-witted. The pizza was very tasty, I just don't like the size.

Today I tried the Lübeck restaurant, a chain I know. Unfortunately the food today was mediocre. The service, ambience and value for money were quite good.

Store was full, ok Waited at the bar for a table for almost half an hour, ok too When, after being spoken to several times, the waitress at least came to take the order for the first drink and told us that we had been waiting for this moment for 45 minutes: "Well, better late than never, right?" Everyone can now think of their own thing. In any case, after a short discussion, 3-4 people asked us to leave the establishment. (we wanted 3 anyway) The pizzaria "Diavolo" around the corner was the better alternative with very good service and good food.

No recommendation The place was completely full and we were taken to the bar in a group of three to wait. No problem at first. After 20 minutes our group wasn't even offered a drink. Even when we asked politely at the bar, no drink orders were taken. After about 45 minutes, still no order was taken. When you asked, you were told “immediately”. After 55 minutes a waiter finally came. Our group pointed out the long waiting time. This was dismissed with a simple “well, it’s better than getting nothing.” So we decided to go. Never again. Bad and overwhelmed service.

Nice restaurant. Quality and standards as you would expect from this chain. The pizzas were again large and tasty. Always worth a visit every now and then. The staff was very nice.

Today the three of us enjoyed the delicious food at L'Osteria Lübeck again. Pizza and salad were delicious. 🍕🍕🥗😋 We had a nice seat and were very pampered... Thank you very much, dear L'Osteria team. 🫂🤗💕 Greetings from Claudia

Food is quite good Unfortunately we were kicked out halfway through. We were only there for 45 minutes (including ordering and waiting time) and had just had the last bite of pizza in our mouths when our table was already cleared and wiped down. The reason was that a reservation for a large group was missed...unfortunately at our expense. The large group was already standing around us as we took our last bites < super uncomfortable When we made our reservation we specified a high chair, unfortunately all were taken. We won't come again

Food never disappoints. Unfortunately it's always very loud because it's always packed. In summer you can also sit outside

The service was so-so. Waited outside, then stood at the entrance until we finally went to the reserved table. Unfortunately, it wasn't particularly special either. The pizzas were limp and the calzones were tasteless. Cutlery was in short supply. There was neither sugar nor biscuits with the espresso. All in all one of the worse pizza experiences. Then prefer delivery service.

The food was, as usual, very tasty! However, an evening at L'Osteria is characterized by waitresses like Rabella and Mark (if it is spelled that way)! Friendly! Courteous and incredibly attentive! A service like this is rare and should actually be standard! Thanks for that!

Super nice service, delicious pizzas, cozy atmosphere. Very well attended. If you want peace and quiet, not recommended. Otherwise, Italian lively ;-)

Great location, great staff (really great!). The food was very tasty, the toilets were great!

Pizzas huge and very tasty. Unfortunately, the restaurant resembles a large check-in hall with 100 guests and was so loud that you could hardly have a conversation. So nothing for a quiet and relaxing evening. Too bad.

The food was good but unfortunately we had to wait a long time for everything. And it was also quite loud in the restaurant.

Everything was super delicious as always 😀

Our beautiful waitress - Rabella - served us quickly and friendly. She has a wonderful charisma and a wit that you would rarely expect in a restaurant like this. You belong in front of the camera girl! We were there spontaneously with a group of women after the choir. We felt super comfortable and the food tasted good.

Tastes very tasty, with a view of the Holstentor

The food is absolutely delicious 😋 The staff is very friendly and attentive. When it comes to the ambience, I didn't find the high volume quite as pleasant. But on the one hand that is my personal opinion and on the other hand it is an Osteria. Definitely again and again.

Wir hatten einen netten Abend mit absolut solidem Essen - das Einzige, was den Abend perfekt gemacht hätte, wären Chicken Nuggets mit Ketchup und Pommes gewesen. So musste der Gruppenälteste sich mit einer Pizza zufrieden geben, welche jedoch so rasch kam, dass wir einem Tobsuchtsanfall gerade noch aus dem Weg gehen konnten. Vielen Dank und ein vierfaches Hurra an dieser Stelle an Luigi, der die Stimmung am Tisch immer dann aufheizen konnte, wenn wir drohten, in andauerndes Schwiegen zu verfallen. Normalerweise sind wir etwas lebhafter… Die Salate würde ich safe jederzeit wieder so bestellen.

Arrived less than an hour before closing time, received a very friendly welcome and had a good meal. Food like in every restaurant in the chain, the staff particularly stand out.

Good food and delicious drinks. Good L'Osteria quality

We reserved the table for two people online - there was an immediate automated reply email confirming the reservation. We then arrived at the restaurant to make a reservation and were immediately seated at a table. The service was extremely friendly. As always, the food was very tasty and delicious. All in all: that's what a good evening in the restaurant should be like - we'll definitely be back. :-)

Despite having a reservation, we had to wait 15 minutes until the restaurant manager was comfortable serving the line of people (all with reservations). There was no obvious reason why we had to wait either - there were still free tables. When it was our turn, the extremely unfriendly restaurant manager showed us a table that was much too small. When we told him that we had reserved a table for four, he replied that he could fit five pizzas at that table (he later had difficulty fitting the salad among the four huge pizzas). But he said that if the table was too small for us, we could leave. We were close too, but the hunger was stronger. Luckily, we were served at ours by a very friendly waitress (Rabella) who was extremely reliable and accommodating. The food was good value for money and the ambience was okay - a bit too loud for my taste. If this had been an unfriendly restaurant manager there would certainly be a 5 star review, but this behavior towards guests is unacceptable. A service worker in a managerial position must be a positive role model and not a deterrent example. That's why there is only one star.

Not sure where the restaurant got their new manager from but he should definitely not work in the service industry. He’s probably one of the rudest restaurant managers I have ever come across. Arrogant, rude, no customer service or relationship management skills, he speaks with a “delegating and telling” voice to clients, shows zero empathy, doesn’t try to fulfil special food requests, doesn’t listen and on top of that he’s super slow and inefficient. If I wouldn’t have had a table reservation with my friends, I would have walked out straight away. Luckily, our waitress Rabella saved the night. She was super nice and accommodated all of our requests. Thank you for looking after us. We feel sorry for the staff who have to work for such a manager. Only one star because of the behaviour and attitude of the manager. Your restaurant would be better off without him. Good luck! 🤞🏻