KFC in Berlin

We ate there a few days ago and got bad food poisoning. Unfortunately, this is not the first time; this happened in the same branch a few years ago, but before the renovation. We each ordered 6 hot wings menu and burgers. 5 days later we are still struggling with stomach cramps! This branch urgently needs to be checked out and I would advise anyone not to eat here!! In addition, it has become ridiculously expensive.

Somehow everything tastes just like the breading. The store could be cleaner. It's probably also because of Berlin

So the ladies at the toilet are really the best. I eat in the restaurant and they insult me ​​because I don't pay money for the toilet. The hammer 😂

You can sit there and eat well, but the way you call out the numbers to pick up your food and how you show yourself friendly to customers can still be extremely improved! At the moment it's like a butcher at the pick-up counter and employees serve with an annoyed attitude. No matter which KFC you eat at, you just can't eat fries, it's a real shame!

It is cooked for a long time. The order waited almost half an hour. The electronic display of order readiness does not work. Expensive for this quality.

Boring burger with too much salt in the chicken patty. It would suit them to put lettuce, tomato and cucumber in the burger to make it a little more interesting

I have to remember that my large cup of Liptontea tasted like it was mixed with 70% water. it's boring and disgusting. everything else is fine. Please stop mixing plain water in your drinks

It's just like KFC everywhere, everyone who knows you knows everyone, it's like that at these chains

Well organized and clean space.

Really fast service, clean and lots of seating.

The delivery service is really bad, no words...

The staff is very rude, everything else is good.

Food, service and ambience are okay. Everything you would expect from a fast food restaurant.

Yes, a zinger is always possible

Not the best food and toilets cost a euro

We were denied the use of toilet and were asked to pay 0.5€ for it eventhough we had ordered food. The stuff did not do anything to solve the issue and were very hostile towards us.

Today 9/11/24; I call the KFC Europacenter and ask if I am connected to the KFC. The answer: “It depends on who’s asking.” Surprised, I say “a normal person” and start asking the question “does the shake machine still work today at 10 p.m.?” The rude gentleman hangs up in the middle of a sentence. I call thinking it was a mistake, but I'm proven wrong; The same person answers the phone and I immediately start with the same question: “Good evening, is the shake machine still working today at 10 p.m.?” A rude comment follows, which I don't want to explain here, and it is posted again. Now I have called several times and the call is no longer responded to. I beg you the Lord, if you are reading this; change, because with that kind of attitude you won't make it very far in life. Rudeness, disrespect and lack of empathy are very important to this gentleman. To the superiors; The date and time was given and judging by the voice it is a male person (of course I don't want to discriminate against anyone or interpret anything here with prejudice, but that was my feeling). I would still like to thank you for the “SERVICE”. Best regards Your loyal KFC customer

Usually very busy. food is not great

It's just a KFC. Very big, very loud, broken screens but good, albeit expensive, food. But you sit very centrally, which isn't always a bad ambience

Dear manager, I wanted to let you know something. Today i visisted in kFC.I have a question about the management of KFC in europecenter ( Tauentzienstraße 9, 10789 Berlin ).I paid more than 40 euros for my order, but I wanted to mention something about it - if we need to use the restroom, we must pay 50 cents every time. Is this normal? Tjus is not first time , i had experience more than 7 times. I have never seen this in any other country, like the UK or USA. When I go to other fast food chains like McDonald's or Burger King, I have never had this experience. I think the cleaning lady is making more than 2000 euros in black money from this. We really need to investigate this matter. Because of this, I don't want to come to KFC anymore. I asked a worker about this incident, but he said it's a KFC rule. Is this really the case? I find it hard to believe.

The worst KFC in my life….. there is a woman sitting at the entrance to the toilet who takes 50c from everyone and puts it in her pocket 😑

Very nice service place service cold drinks hot food lots of options lots of parking spaces outside you can also sit inside there are lots of seats the prices are also okay if you have coupons very tasty

Cleaning lady sits on the table where people are eating in her finest Sunday outfit. She didn't look at the toilets once in the 20 minutes I was there but asked for 50 cents. Please put people there who know what their job is.

Despite being very busy, fast processing.

computer does not work, and nobody help in casher

Since the terminals have been in operation, the waiting time has finally been great. Addendum: Since the vouchers cannot be redeemed at the terminal here, I won't go there anymore!

Better than any MacDonald you would eat in. DONT GET THE NORMAL TENDERS, get the hot wings. The fryes were dry ( get them from the macdonalds nearby and the meal is perfect). The pepsi is ok. I would eat here everyday.

Lovely place with helpful and kind staff that sometimes suggest the more beneficial offers, less expensive ones.

Disappointment across the board – cooking yourself is the better choice We were hoping to get a quick and tasty chicken meal at this fast food restaurant, but the experience was simply disappointing. As soon as you enter, you notice the overly appetizing billboards promising food that hardly exists in reality. I ordered full of expectations, but what I had to pick up was a far cry from the beautiful pictures on the boards. - order yourself, - unclear lure offers, - Sauces cost extra, - Cola too sweet, - pick up food yourself, - clear up yourself The chicken was too dry, too spicy and had an unnaturally breaded taste. Even at a fast food restaurant you can expect more. If you value good, fresh food, you should avoid this restaurant and instead try your hand at it yourself. All that's left here is a bad aftertaste - in every respect.

Unfortunately I got a stomach ache from eating. In addition, the service was a disaster! The employees forgot a lot of things and took a long time to correct the order.

I have never experienced such unfriendly service in my life. You shouldn't expect a greeting here. Luckily there are enough alternatives in this area.

We ordered a bucket, which was supposed to contain 8 hot wings. Didn’t think of checking the food at the counter. Later it turned out that there was no hot wings at all but 8 small pieces of chicken of another kind. The bucket is pretty standard and contains only two types of chicken. Hard to imagine how they made the mistake.

KFC has taken my criticism about employees' damaged receipts to heart and employees will no longer damage customers' receipts. At least that was my experience the last time I visited + ate there. Unfortunately, I discovered that several empty tables had not been cleaned (including mine) and there was a lot of rubbish lying around. My fries weren't salted. Unfortunately not an isolated case. A few days later I had them delivered to my home and the fries were again not salted. I would be happy if KFC also accepts this criticism and my feedback will help to make this KFC branch even more pleasant for customers. I will remain your regular customer. ❤👍

Low quality of food and service

It's a matter of taste but more breading than chicken isn't our thing and paying for mayonnaise isn't that great either.

The standard non-quality of food in a very large and spacious establishment. Nice separation of indoors seating and large open outdoors seating very convenient location.

Brought something to satisfy your hunger.

I have a bad experience, here it was, warm Pepsi and no ice cubes. I asked and they said the device was defective.

Unfortunately the quality of the chicken pieces was not good. Tiny pieces of meat with a lot of salty breading. Very disappointing.

Absolutely horrible experience for the whole family, ordered food for 3 children and 2 adults, don't know what happened behind the counter there. But this was completely incomprehensible. Stood and waited patiently for the food and had number 57. The list had reached well into the 80s when I started asking about the food and was actually quite polite to begin with. Told the staff that you could just fix the order and come out to my table with it, but you just rushed together some of the order to send with me. I sat down at the table and saw that more than half the order was missing, there was no help at all, so I made the children eat what was there and went to another place to buy myself food.

One star only because 0 is not possible. Either it's the store or I have no idea... it was the first and last time I went to KFC... the burger was dry, the fries were too salty, the cola was warm... the taste was below average!

Fast and satisfying service, great fries

Incredibly dirty, no table was clean, flies everywhere. Employee couldn't speak German. You can't choose a drink via the terminals, you just get a cola. There is no ice cream. Toilet lady talks to her friend so loudly that your ears fall off. The bacon was simply completely raw and the burger was carelessly mashed together. Boy Boy.

Good impression, clean and tidy but lots of customer requests. Staff are very friendly, good offers. Somehow there were no napkins or wet wipes to clean your hands after eating. Paper straws are terrible for me.

Food was good and didn’t take long Service was good Nice stuff

Some dirt on the outside. Service is not very friendly

Fast service, clean, open late.

It tastes great, but every time my stomach grumbles afterwards. I think there is glutamate in the breading!?!

The food was delicious, but I think it's a bit outrageous to charge extra money for the toilet, especially since you've already spent money on food beforehand.

That Indian lady ( supervisor or something) at the counter has a stinky attitude. The till is for people with good customer services not a place to practice mood swings. Please get her off the till she is a terrible person duh.

The worst kfc I ever been dirty place they messed up on orders gave me wrong food and they didn’t accept their mistake food was cold and drink was flat and no ice in the soda

Really good quality and no people

Auf dem Heimweg zum Hotel ne schelle Pommes bestellt. Es war später am Abend. Die Pommes sollte groß sein und war dementsprechend teuer. Was wir bekommen haben war eine Pommes in Papiertüte und nicht in Pappschachtel. Damit wohl auch ne kleine Pommes. Zumindest sah die so aus. Den Mitarbeiter angesprochen und der meinte, das wäre korrekt. Da ich keine Lust auf Konfrontation hatte, hab ich ihm nen lustigen Spruch rübergeschickt und bin gegangen. Wenn ich mich auf der Homepage von KFC umschaue, dann passt das nicht wirklich. Nun denn - der Urlaub war schön, die Pommes können sie in dem Laden zukünftig selber essen - groß oder klein, mir egal.

They poured regular Pepsi instead of zero

The worst KFC, the hot wings smelled bad, I'll never come here again and the fries are very hard. Not recommended

KFC is almost equally good everywhere.

Bad customer service. That cashier almost yelled at me because I asked her to cancel the mayonnaise. The higher up employee came to cancel the mayonnaise and looked me up and down. In the end, I got old French fries. A bad experience

We are here more often as it is on the way home. The star for service is for the employee who handed us our order. All other employees don't deserve a star... Bored or annoyed... Really bad at the drive-in... Communication training would be great 🤔

Everything is fine but some of the workers were rude and didn’t even answer questions but the other one fixed everything. The rude Robotnik was short with a cap

So the service was super fast - much faster than I know from other branches. Cleanliness was fine, and of course it is also a busy branch. Quality as known from KFC.

Food was - as usual for KFC - good and tasty. However, on the day we were there, most of the order terminals were broken, only 2 were working, so it was very full. However, after we ordered the food was prepared quickly and we didn't have to wait more than 5 minutes. However, you should be careful of the toilet lady - she was really very unfriendly and pretty keen on her 50 cents...

The food was good. Nice view of the track if you want to spot cars.

Poor quality chicken wings. Instead of being crunchy, they were rubbery. As if they had been thawed for a long time. The sandwich was packed carelessly, so all the sauce and cutlet fell out.

This branch is arguably one of the BEST in the world in terms of how faithful the recipe and execution of the original flavor chicken is: Right mix of salty, juicy & crispy. They got it so right! But the staff needs more training on the basics of identifying chicken parts: Thigh vs leg vs breast vs wing, etc. By contrast, the KFC branch in Mall of Berlin was lackluster...it felt like the chicken was a day old, chicken was not tender or juicy, and the staff mixed up the parts of the chicken. Please look into it. Thanks!

Arriving late at 11pm, we wanted to make a special order. And the staff informed me to wait about 8 minutes. While waiting, the staff asked us if we wanted anything to drink, a small question but we felt very happy because of his concern. 5 stars for the service here.

At the beginning I ordered through the machine, but no paper appeared. When I went to the employee, I was surprised that the employee didn't speak German or English, so I went to talk to another employee. It later turned out that there were no papers in the machine at all. Afterwards the food was half hot. Bad experience and I would never recommend it

Worst experience I ever have experienced in my KFC eating life. Service was not professional and the wings are full oil and looks like old wings they just fry 2nd or 3rd time . Very disappointing

Chocolate Milkshake taste was horrible !! No taste of chocolate. Just thick milk.

Your standard KFC. I've ordered pickup a few times and never had any issues. The guys working here are quite friendly. Only once I had to wait ~10 minutes for the chicken crispy to be fried and ready. Overall, not bad.

I had an extremely troubling experience at this KFC, which I feel compelled to share. My visit was marred by an incident involving a security guard who acted inappropriately with my daughter's trolley. While my daughter was sleeping peacefully, the guard, without any prior warning or our permission, abruptly moved the trolley, startling her awake. When I expressed my concerns about his actions, he dismissively replied, "It's okay, there's nothing wrong," and walked away. This response and behavior from the KFC staff member was not only unprofessional but also showed a complete disregard for the wellbeing and comfort of guests, especially young children. I am deeply disappointed with this visit and would strongly advise the management at this specific Berlin location to take immediate action to address such misconduct and ensure a safer, more respectful environment for all patrons.

The one from great britain/ Kenia needs a raise. Great service/ great staff.

Never again KFC, burgers 🍔 and fries were cold, bread toppings weren't toasted (just take them out of the bag and put a piece of chicken on them, they just tasted disgusting. The shop, the seats are dirty.

For gadgets charging, you must pass a special training

In my opinion the best KFC in Berlin.

As usual good chicken, but got the wrong drink and was missing some stuff I ordered.

Very salty and dry chicken nugget. Disappointed with service. Must visit the toilet and guards ask to pay extra for it.

15 minutes. Waiting time for something vegetarian

Classic burger king, good staff

For years I have been satisfied with great food and am full of food, even if the price is high.

Ordered via Ubereats and half of the order was missing. The half that arrived tasted stale and was not good. Last time I order or eat here.

The security kicked us out for no reason and complained to us. Bad service

ordered a bucket of boneless chicken and when I got home I saw some not so good other pieces at the bottom of the bucket...disappointing

I ordered yesterday through Wolt. The drink from a menu was missing... and no subsequent delivery! The employees should be more careful with the orders before putting them in the bags. I paid for this for free!

Everyone knows food. Excellent. Ordering takes a long time if you don't type on the screen yourself. Toilet for women is often very tiring, worse than customs at the EU border if you don't pay.

Quite good, the only problem is that it is often full and therefore there are not enough seats, especially for couples.

There are crumbs and hair on the tables, but it’s still cleaner here than in poppy. On the plus side there is a toilet!!! The downside is that it's paid!!! Damn!! But he is also small!!! If you walked in and started washing your hands, there is a huge chance that the next person coming in will hit you with the door. The washbasin is located right next to the exit, and the door opens inward. The booth is also mega small and you have to think carefully about how you should get up to open the door and get out. In short, guys, it’s very inconvenient ((( P.S. I am very grateful to the KFC team for their response to my review. Unfortunately, judging by other responses to negative reviews, we can conclude that these are unsubscribes and you generally don’t care about your clients. Because the problems are not solved, you are just grateful for the feedback! I'm sorry, but I have to edit my review and also inform you that I will never recommend your establishment to anyone I know. Have a good day.

Appalling service by one particular employee, adding to the fact that they had not enough toys for the kids, when this is already paid for in the kids meal. Food ordered wasn't all served. There was going back and forth to the counter. Very arrogant and disrespectful.

Very nice burgers, also had chicken here 👍

The service in the evening is very nice. 👌👌💯

The burger in my take-away box was missing, and I found this only 500 km away. Excellent!

Not enough authentic experience

Security is super unfriendly, apparently you are only allowed to stay in the store if you are buying something yourself, waiting for friends to order something is not allowed.

Be careful!! Even if the order is not accepted, the money will be debited from the account. At the checkout the employee said that the money would be refunded in the next 2-3 days, which unfortunately didn't happen. I have repeatedly contacted the on-site staff and the written objection has not helped. This situation happened twice. 😠

I've visited this KFC location twice now, and unfortunately, both times the food quality didn't meet my expectations. The taste of the fried chicken seems off, possibly due to the type of oil used or the cooking method, which differs from what I've experienced at other KFC outlets. This wasn't a one-time issue, as my second visit a month later confirmed the same taste problem. Additionally, there's an uncomfortable situation regarding the restroom facilities. There are attendants stationed outside the toilets requesting payment for use. While this might be reasonable for non-customers, it's quite inconvenient for paying customers who simply need to wash their hands or use the restroom. It creates an unnecessary barrier and discomfort, especially when all you're looking for is basic hygiene after a meal.

Disgusting, every snack bar tastes better :(

Friendly service. Delicious, fresh and crispy, just like I know KFC. Clean toilet, free of charge, tip for it of course. 🤏

digga there was hair in the burger

Food is tasty but expensive, and the people working there are very slow and rude

I have been there twice. First time dine in & the second time take away. On both occasions they gave me the wrong order and items were missing from my order. It's like they don't care what you order, they just throw in whatever they have.

good delivery system, decent chicken. server forgot one piece. boooh