McDonald's in Berlin

I'm extremely annoyed. They forgot a cheeseburger and a French fry, and they didn't give them to us. After we spoke to them, they refused to let us out. I'm not coming here again!!!!

always tastes super fresh in contrast to some other Mc's.

Everything was great, always happy

Very clean and well-maintained branch. The staff is friendly, and the food is of the usual standard. The restrooms are also very clean. The children's area is also tidy and clean.

Team is very slow, works without enthusiasm...millions, billions of winners...no organization :(

Caution: LGBT people are not welcome here. The staff kept looking at me, laughing, and talking over me. The food was terrible, too; the chicken nuggets and fries were as hard as yesterday's. Never again.

I had two McFlurys from Ms. Leredona. She gave us less than half a sundae. It was a disgrace. She argued with them, showed no understanding, and behaved insolently. She then cried loudly to all the employees in the parking lot. It's unbelievable that people complain about this. No service. It's best to fire such incompetent employees.

Yes, it is enough for his quick hunger, but I would leave out the toilet

Instead of remodeling the restaurant 20 times, you should hire more competent staff. It can't be that difficult to pack the items listed on the receipt into a bag. Items from the order are always missing. Terrible service.

I got fries and chili cheese, bought mayo and ketchup, and paid for it, but unfortunately it wasn't included. A Coke, no ice, but it was included. A Zero is Sprite. And crispy chicken is in something else. It's weird, you're not noticed, and unfortunately, you don't hear anything. It's a shame that you eat garbage and pay for it.

Fast food cafe. Recently completed the modernization of the premises (compared to 2023, it has become much more comfortable). * There is a cozy summer terrace * There is a self-service area * Many seats inside * The staff is friendly and polite * The order was brought quickly

McDonald's is reinventing itself? We were proactively approached and greeted?! What's going on? The interior design is revealing; somehow, more and more fast-food restaurants are starting to resemble Starbucks, with authentic colors completely lost.

I know a lot of branches through my job in the field, but I've never experienced anything like this. I've never experienced such incompetent and unfriendly employees as here. Recently, I waited 14 minutes for a single burger, with Lieferando and the like gradually getting priority. When the burger was finally ready, the employee handed it to me, and I asked: "Is it normal for it to take 14 minutes?" The employee just grinned at me without saying a word. No "sorry" or anything like that.

After the renovation, it's very clean and practical, and there feels like a lot more space inside. The food is the same as always at MD. What annoyed me is that you now have to beg for a straw – and the reintroduced chicken box has shrunk significantly for the same price. Of course, the store can't do anything about the latter, but I'll never buy it again.

The worst branch I know and the staff is rude

Service was fast. The atmosphere was relatively clean. The chicken burger was okay.

It's changed quite a bit since my last visit. It was crisp, friendly, and for the first time, someone asked me if I liked my meal.

Modern McDonalds well located but parking spaces a bit scarce

I'm really disappointed. I ordered ice cream that, according to the description, should have come with brownie pieces – they were completely missing. When I politely asked about it, I was actually told I had to pay extra. Sorry, but if that's included in the price, that's really rude. The staff's tone was also anything but customer-friendly. I don't even expect that from a fast-food restaurant. This was my last time at this McDonald's.

A McDonald's with a nice environment, there are even flowers on the table. The service and food quality are also very good.

The neatest McDonald's branch of all time and the staff is courteous in a noble way, 5 stars for that

fast, almost, I got my food in 2 min

⚠️Be sure to check your order! On Thursday, June 12, 2025, at 2:54 PM, I ordered, among other things, 3 Smart Meals, of which 2 were incorrect! 3 cheeseburgers were specifically ordered without cheese and, according to the sticker, were also served without cheese. When I unpacked them at home, it turned out that all 3 with the sticker actually had cheese. So, I went back to McDonald's and was back at 4:00 PM. They were extremely rude to me. No apology, I was just rudely told I would have to wait. 10 minutes later, I finally received my 3 burgers. This time, I checked on the spot; what I saw was unbelievable! The cheese had been roughly removed from all 3 burgers and wrapped in the same paper as before (the paper still had the time of 2:54 PM and was still soiled with cheese!)! The burgers all still had significant cheese residue. So, I complained again. You look at it and see several colleagues all touching the food, placing it on the dirty counter without any paper. The manager is summoned. The manager on duty is aggressive, uses rude language, and gets loud (even though I always explained my problem objectively and calmly). The cheese residue was identified as "mustard," and I should see an eye doctor. They pack the same burgers that had been spread on the counter and had already passed through more than five hands and want to give them back to me! I then demand my money back or three new hamburgers (because they don't have cheese, and I'm allergic to it). The manager refuses both, saying it's my own fault (for what? For McDonald's mistakes and their extremely questionable hygiene?) that the burgers had passed through so many hands. I refused to accept them and again demanded my money back or the hamburgers as a replacement. After another 10 minutes (the discussion lasted almost an hour!), I received my hamburgers with the unnecessary comment that I should have known in advance what I wanted to order and that I had only made the whole fuss because I had decided on other burgers. I didn't say anything more to that. Because he knew this wasn't true. While I was waiting and discussing it, four other customers and a delivery driver were there and they all complained for the same reason (here too, over half the orders were wrong!). The hamburgers hardly tasted good, the meat was completely dry and one had a strange taste. Never again from this branch! The staff and also the branch manager should be trained in hygiene and customer service, or the branch should be staffed with new staff, including a new branch manager. Otherwise the branch will not remain profitable for much longer!

I lost my wallet at the restaurant at 9.00 a.m. on 9 June and went back looking for it at 1.00 p.m. A worker at McDonalds asked the manager about it and returned a moment later with my wallet. Their honesty and service saved me from a lot of worry and problems. Forever thankful.

Felt like a rip-off. The McFlurry was only half full and there were hardly any Smarties or Hitchies in it. Absolute cheek.

Normally, I only write when I'm dissatisfied – today is different. I've been going to this McDonald's regularly for two years and just wanted to say thank you. 1. By far the cleanest McDonald's in Berlin. 2. The food is always freshly prepared. 3. In my opinion, the only McDonald's that actually sticks to its preparation times – respect! 4. The team is always friendly and helpful. Thank you for the great service! This place keeps my love for McDonald's alive.

Loud and hectic. I feel sorry for the employees there; it's just a crappy location.

No, not really. Just a small Coke. Too much ice in the small cup. Even though I didn't have to order from the machine, I got a number 😁. Only in an emergency, not otherwise.

Nice service and the waiting time wasn't long either. So I guess the service is getting better in Germany in this restaurant chain

The food was not good as the burger bun was not fresh at all and one service guy was abruptly walking around which was affecting our overall experience!

Service today, May 30, 2025, was a complete disaster. Most of the tables aren't clean. The employees seem overwhelmed and forget to bring food to the tables, or simply leave coffee cups on the counter so the coffee gets cold without telling the customers. I've been coming here for several years and, to my regret, I have to say that things aren't the way they used to be. The employees need to be better trained in how to deal with customers.

Not recommended. We went to the McDrive and got a Big Mac meal and a wrap. After paying and receiving the bag, we continued on our way home. On the way, we realized the fries were missing and we only received the burger and the wrap. The wrap was inedible because it fell apart immediately. I don't know what's so difficult about putting three things in a bag and wrapping them in a wrap... Never again to this McDonald's!

Advertise that it is open until 3, but it is already closed at 2:40am.

I can't say anything about the restaurant itself, as I've only ordered from McDrive so far, but the service has always been good.

Very nice and clean branch. The food was ready very quickly and tasted as expected.

The food is usually quick, the store is usually moderately full, and the location is also great. The gas station is right next door. Otherwise, you have two charging stations and a parking space. Minus: I saw a mouse there once, but they've already done something about that. o.0

Standard McDonald's, service (especially the McDonald's Cafe in the middle) was unfortunately lacking. No sugar, for example, in the latte macchiato, despite being informed. The service at the McDonald's Cafe was also unavailable, twice... The rest was the same as at any other McDonald's.

Food was great, service was so-so, atmosphere was so-so.

Please increase the staff's long waiting time , at least on weekends increase

There is a lot going on and busy there. Basically, the “store” is fine.. BUT what, in my opinion, is not possible for such a global chain - if the soft drinks are “all” or not available and you can only choose between water or iced tea, no, at least small, “compensation” or other accommodation is offered (even when asked). That really wasn't that great!

mega surprise 😉 There are actually still McDonald's branches where you can sit at a clean table even at 4 a.m., get a delicious, fresh and warm burger and the staff will even smile at you and be damn nice. We even reordered again 😅 well done - Alboinstr. branch: have saved you and will be happy to come back!

I find the staff here very very very unprofessional… no help.

We ordered a happy meal and did not get the toy we were promised. And we also got the wrong Milch Shake

You've drowned the McRib so heavily in the sauce that even the cardboard packaging is moist and soggy with the sauce, so that it swells up when you touch it. You really can't prepare this food any more carelessly.

It is a very nice and very clean McDonald's restaurant with a drive-thru.

Actually the best McDonalds in our shoot! Very nice service staff, and because of the high frequency, everything is always freshly prepared.

Clean and the employees really make an effort to fulfill the customer's wishes

Every time something is missing at the drive in

An absolute chaotic shop. The staff is completely overwhelmed and the shift manager doesn't seem to have a plan either. The employees wander around randomly and without structure. The result is long wart rites of 30 minutes or longer. Then the order is cold and, to make matters worse, incomplete (and this is not an isolated case). You are always forced to control. The preparation is also a disaster. The burgers almost never have any structure (salad is always next to the burger and the McRib is far dry, i.e. it has missed the sauce at most). Unfortunately, the new ambience after the recent renovation doesn't outweigh the whole dilemma. So avoid this store if possible.

So it's totally relaxed... service is lousy, unfriendly, it's probably a new team... unfortunately it's also very incompetent... it's a shame I was always happy to be there

Ordered 4 takeaway meals. 3 were wrong. 3 kids menu had chessburgers instead of nuggets. Never again.

Absolutely chaotic. One doesn't know what the other is doing. The food wasn't served with the coffee, the coffee was made at the other counter and was only available after I asked. The question about a straw was answered with a two-word sentence... over there 🤷‍♂️. Didn't find any. The only thing that was good was the clean toilets.

Something is always missing and the extras are always forgotten. Bacon etc. pay for it and it isn't done, such a messy juice shop

Ordered from Lieferando: After 1.5 hours the order was canceled. The store cannot be reached by phone either. Thanks for nothing. Customer service is very important here.

The best ever! Best service, best workers, always smiling and willing to help. ❤️

The atmosphere of the place is nice and you can enjoy the food here sometimes. The prices are reasonably good.

No accessibility for the deaf!!!! Because don't show a scoreboard.

If you order takeaway, always check!!! We forgot something again.

Everything was great, the service, the food, the atmosphere, everything! And it wasn't crowded, too. There is even a board where you can play games! Amazing!

Catastrophic. I waited at the mc Drive counter for a while, the screen was black, no response, then I went to the checkout to see if anyone would help me. 3-4 minutes later the employee at the next counter gave a hand signal that I should come, I did and then the person at the counter came and asked me why I drove to the front and I told him that the employee had called me to the next counter. The employee said I should go again, even though we were already discussing what I wanted to order. disaster

My sprite consisted only of water. The fries and the veggie patty on the burger were still almost raw. Too bad.

Even despite the renovation, the employees are far too slow. I had to wait forever for my food even though there were enough employees and my menu was standard. Then I had to watch my food hanging around at the counter while no one took care of the drink. Bottom line was that my food was cold. Last time it was still warm but I was constantly being texted by the intern instead of letting me eat in peace... two unpleasant incidents in a very short space of time... never again!!!

Über 30 Minuten am Drive in von der Bestellung bis zu Ausgabe - das hat nichts mehr mit FastFood zu tun. Das ist extra SLOW!

After the renovation, it's just an unpleasant location. It was much more comfortable before. And the client (BMW and AMG drivers from Neukölln) isn't exactly inviting either. But unfortunately that has always been the case.

I was very satisfied with the MC Drive service. Since there weren't many visitors there at the same time, things went quickly. The McDonald's breakfast was warm and delicious.

One of the tastiest branches. Super friendly staff, quick and accommodating.

I was there at 1:50 a.m. & the manager rudely told us that they were closed even though Google said they were open 24 hours a day!

Wrap is not elongated but 4 square and they forgot fries and had to wait 10 minutes even though there was little going on. and You often can't log in with your McDonald's account. Really fucked up and sad in 2025

Not so good, but still well attended

I actually like the branch... I wanted to celebrate his birthday with my child here but there is no interest in doing anything for the children despite a telephone request. It's a shame when you care so much about your main client...

Looks very nice after the renovation, but unfortunately the service still has its problems. Went there again today, ordered take-away food and discovered at home that half of the order was missing. Joy turns into disappointment so quickly!

Very clean and tidy toilets, nicely presented for McDonald's standards. 👍

Very clean, nice staff, plants on the tables and a very short waiting time

I'm not a fan of it, but my wife and I were hungry for it. 4 chilli cheese burgers, so two for each. Ordered at the counter and delivered to the table. The taste was incredibly delicious, very well seasoned meat and the rest tasted perfect. I would never use the new machines, I would rather move on. But the taste is really, really 👍

We were here for the first time today. We were very excited. We have never had such great service at a McDonald's branch. A young man came to the table and asked if everything was okay. There are fresh flowers on the tables, which I really liked. And the whole branch is also very attractively decorated. All other branches can follow an example.

Bad service, unfriendly staff, not customer oriented. Something is missing from the order and people are just arguing that everything was there.

Where do I start? I've known this store since it opened. The last renovation, well, not my taste. The service... yes, it's really clean and the ladies and gentlemen are always on their toes... but... they don't understand anything. You ask for a fork and they just look at you... whoever puts me in the right corner... is not! But the worst thing today was my fish burger... I'll add a photo... you could almost give yourself half the slice of cheese. It's just not what it used to be...

The most ordinary Mac, everything is the same as everywhere else.

Service was unfriendly and the food was tasteless

Whoever was on duty this evening was really cool, thank you

7 a.m., empty shop. Nevertheless, no one came to the counter for 4 minutes. Then I left again.

Incomplete order – no response to complaint! I ordered food via the app on Monday evening to pick it up from the Alboinstrasse branch. Ordering, paying (via ApplePay) and picking up at the drive-in counter after entering the order code worked smoothly. BUT: I was not given a receipt. At home I discovered that a burger (Royal Cheese) and the 6-piece Chicken McNuggets were missing from my relatively large order! Goods worth over eleven euros! The branch cannot be reached by telephone despite the telephone number provided. Leave a message via the app via bot, including photos of the order confirmation and the debit from my credit card. After 36 hours still no response! I'll probably be stuck with the costs... Never again!

Ordered at the drive thru. Very friendly staff and quick service

Unfortunately they forgot to pack 4 burgers. But there were no difficulties getting these afterwards. Burgers were delicious.

I want to specially thank the girl who cleans the hall. Despite the fact that the people sitting nearby threw trash on the ground, she quickly cleaned everything up. She was too polite to such "visitors". The hall is clean. Friendly staff.

Not nice at all since the renovation. Only a cash register, no more privacy, no small niches, just a large room with tables and chairs. The play area and the slide were completely eliminated. Before it was much nicer and also pretty new. Alis, I don't understand the conversion at all.

Most poor and so un pleasant ppl and food more worthy like them kids also was sooo sad

The service and atomsphere were very good. Hiwever, i ordered some patesries and tgey were really cold, disappointed

The service was very fast, the food was average for a Mac. Quite a lot of place inside, but hard to get to it as a pedestrian, all pathways are made with only cars in mind.

A McDonald's where you can be sure that, firstly, it is open (at the specified times), secondly, at least the ice cream machine works here permanently and thirdly, it is really well coordinated. Both windows in the Mcdrive are used and the order is ready within a few minutes. For a McDonald's, this one is really reliable and well coordinated. Since I only get milkshake and ice cream here, I can't say much about the food. It probably tastes similar to everywhere else at McDonald's, except that requests when ordering and the freshness regulations are also implemented here and it's quicker without missing anything.

Unreasonable employees as well as service, nobody here knows how to do their job or take orders because hardly anyone speaks German properly!!!

Quick service, very tasty vegan burger option, I almost didn't notice the difference.

It was very convenient to sit here in warmth and comfort almost at night, while waiting for a very late international bus, and drink a delicious coffee latte.

McD. Always works... anyone who says otherwise... is lying!! 😅😎

Ordered a large latte macchiato at MC Drive this morning. It was cold and there was no Monopoly sticker on it. That's what I call service for €4.19 a coffee.

If you order there, the time increases every time. Example! 4 p.m. ordered according to live tracking 30 minutes. Suddenly it becomes 60 minutes. Then suddenly 75 minutes. Why do you pay so much if the service leaves something to be desired?

Terrible service, the food is constantly not delivered, instead of a full portion you get a little more than half, at other McDonald's you get a normal, full portion.

Always good for a little break. The coffee tastes very good.

New interior, everything new, there is no longer an outdoor venue. But only 1 checkout, what if it's full? But self-service elements are still there. Clean and new.

Staying in this branch was a completely new experience for us. You're not at all used to the first McDonald's branch where you feel completely comfortable. Friendly and attentive staff. The food was freshly prepared. Everything very clean. (Tue. October 29, 2024 2:25 p.m. - approx. 3:10 p.m.)