Kentucky Fried Chicken in Kaiserslautern

Bring plenty of time. By far the slowest KFC I know. On Sunday evenings you can wait 30 minutes

Very expensive!!! Staff really slow. Personally, I won't go there anymore. If you're a fan of it, please. Not for me!! For 2 adults and 2 children 60 euros Really expensive for fast food!!!

The chicken was really bad. I guess that it was made from the day before. It is a pity that they use a bad quality food. Last time for us.

Slow service. Had to wait 45 minutes for food. There weren't many people in the restaurant for dinner at 9pm on Friday evening. Everyone came to complain. Wrong sauces, fries were missing and very long waiting time!! Received a lukewarm burger. Faster service at drive in and take out. We won't be back again.

I ordered 2 chicken buckets and 4 burgers from this store and only received 1 chicken bucket. And when I called there, the woman on the phone was extremely rude and simply referred me to uber eats.

It was a nightmare, I ordered and more than half was missing. A staff that knows nothing and is unfriendly at the same time. We didn't get any more food and the refund wasn't enough. I will certainly never order there again, if I can say it like that it was an absolute juice shop

Always good, I definitely like it.

A well maintained KFC. it's what you expect.

Pretty clean here. Food was okay too.

Unfortunately, our experience with this KFC was not very good. The order was incomplete and when we pointed it out we were treated unfriendly. The staff didn't really understand my German either. The food was also rather disappointing, I had never experienced anything like that at a KFC before. Unfortunately, for the price we paid, this store is not recommended.

Always delicious food, quick and friendly staff 😀

Employees are fine. What's a shame is that the burgers are usually only served lukewarm. And why does the shop have to be so cold and the climate in operation? Very uncomfortable to eat without a jacket or even with a jacket. The heating could be on.

Saw KFC there for the first time and thought it was great, it was better than in France (no wonder😂)

Food was good as always. Unfortunately, service almost exclusively runs via ordering computers, which I generally think is a shame... But good. We were there yesterday afternoon and everything worked great. We ate there, unfortunately it was very cold in the building. Too cold...

Was served rotten crispy chicken wings.

Ordered a 10 piece cripsys meal with chips and a drink for 16€… and we only got the chicken. No fries or drink as if the cashier didn’t even check if it was our food before handing it to us even though he took our order. Window was closed with no one there when we realized most of the meal was missing. At least the chicken was fresh but not worth the cost for sure.

I am very happy with the Kentucky Fried Chicken. Can only recommend him.

The order was ready quickly, the employee was super friendly and the hot wings were very tasty! The perfect snack for spice lovers* The *Hot Wings* from KFC are an absolute treat for anyone who likes it spicy! The chicken wings are perfectly crispy on the outside while the meat remains tender and juicy on the inside. The seasoning is intense and savory, but not overpowering, so the flavor of the chicken is still at the forefront. Whether as a snack between meals or as an addition to a menu, hot wings are always an excellent choice. An absolute must for lovers of spicy fast food!

This burger costs €8.99. Was delivered like this. A picture says more than many words.

The chicken here is definitely better than the United States chicken. The menu was pretty small. It's mainly just chicken. I mean they don't have any bowls or Anything that we're familiar with in the United States they don't have but the chicken that they do have was good quality. The price is decent. The only problem they charge like $3 more for online ordering or online pickups or delivery. So it's best to not order online. It's best to go there and pay and pick it up there. It'd be a lot cheaper

We were there today January 5th. there around 3:30 p.m. and the only guests! The drinks and toilets looked disastrous, everything was sticky and full of mosquitoes, the staff were busy shouting, moaning loudly and squealing like guinea pigs!

As always, the food is good, but unfortunately the third time on the drive in Essen it took too long, so some of it was half cold and the second. When I was driving away I noticed something was missing and had to go back :-( Unfortunately, this phenomenon of forgetting occurs in all fast food chains at the drive-thru. Otherwise friendly staff, clean and food is good when warm 👍

Chicken was tasty, fries were lukewarm, quite small for a large portion.

Toilet sucks Couldn't even wash my hands properly, 🤮🤮🤮 Chicken pieces burnt and oily Fries hard and cold Never go to this store again 🤮

Unfortunately today we chose KFC, we only ordered 10 chicken crispy and 3 sauces… we waited 20 minutes… yes, you read that right! 20 minutes!! If you think it's reasonable then I'm the one who's wrong...

It took a disproportionately long time to serve the food even though there was hardly any activity. Four employees stood at the counter, more or less unemployed. People moved on to more important things. The food was dried out and cold. We go there often, but this time the products were really bad for the money! In the future we will go to the Einsiedlerhof, where the food is freshly prepared at Nicks Southern Fried Chicken.

Very friendly service. I get upset about the 50 cents for the mini piece of butter for the corn on the cob at every KFC.

Only 3 other people in the store and still had to wait 30 minutes for food... The things we ordered were placed several times on the tray, shortly afterwards put back into the warmer and then, strangely enough, directly from the warmer into the bags of other people at the drive-in or the delivery services. This was apparently necessary because the employees were obviously unable to prepare the three different things we had ordered ready for serving at the same time... His father was overwhelmed.

We ordered 4 different dishes with 4 people. The chicken pieces were together in 2 bowls, so we didn't know which belonged to whom. The fries, burgers and wrap were almost cold. Pueree Gravy just looked gross. Only the chicken pieces were ok. When asked about the service, only the arms were raised... For €58.64 this is a disgrace. I uninstalled the app immediately KFC on Merkurstr. KL NEVER AGAIN!!!

I will say that my fries were fresh. I appreciate that. However, there was no napkins in my bag which I think is the bare minimum seeing as I ordered a chicken mix that consisted of one chicken wing, a chicken tender and two small chicken bites.

We ate here last night and just had to wait 25 minutes for our food at a QUICK RESTAURANT that wasn't even close to full and then on top of that the employee kept calling the wrong numbers. The fries were ice cold, as was the cheese sauce. The prices are utopian and we simply had to pay an extra €1 for extra sauce when the bowl wasn't even half full. The best part of the whole thing was drinking and even that wasn't 100% tasty. We can't recommend it!

I recently ordered from this restaurant. The delivery was pleasantly quick and the food was okay. However, I ordered four side dishes, but only three were delivered. That was a bit disappointing. Overall an average experience but I hope next time the order is complete. Update, new order this time on site, everything went great and was delicious

Top was able to reschedule my order... I thought it was good. Thank you

Food great as always, staff friendly and helpful, I like going there

After ordering at the kiosk, there is a waiting time of approx. 15 minutes. Portion of fries was missing - complained and received it, there was no butter with the corn on the cob and no second piece of wood to eat. In general, the staff seemed less unmotivated and more tired and overwhelmed. When asked, the answer was that the company had to save money. The irony of the matter was that the AC in the customer room was running at full throttle when the outside temperature was 8 degrees, thereby speeding up the eating process. A mixture of poor training, poor pay/motivation of the employees and the franchisee's desire to be in the green with all costs.

The staff like to take their time and only wipe down the tables when asked. The food is delicious but you always save money where you can. The soap in the women's toilet is always empty. Drive in only provides bad service, we don't do that anymore.

Interior is an absolute disaster, there are hardly any seats that are really comfortable and it's far too cold - it's about 10 or 12 degrees outside and maybe 17 inside Fries are cold and I specially ordered my Twister without sauce and still the sauce on it is an absolute disaster

food cold, The bites didn't even have any breading left, Burger was completely clear mini small piece of chicken. I had such high expectations. But I would give 0/10 points... I'll never go there again. Please, you can’t offer anyone something like that to eat….

Unsere Bestellung wurde vergessen, auf Nachfrage nach 20 Minuten hat es noch 10 Minuten gedauert bis die Bestellung fertig war. Keine Entschuldigung des Personals, die Pommes nicht knusprig und sehr fettig. Lange und künstliche Fingernägel in der Gastronomie ein absolutes no go, sehr unhygienisch.

I arrived at 20:00 and they were closed, when the maps said that they were open until 00:00

I don't like giving bad reviews because I think mistakes can always happen, no matter where. The last two take-out orders were missing something both times. Last time I had two side fries, today I got extra cheese with two burgers. It was a disappointment both times, especially when you're looking forward to the food. The highlight, however, is that I called specifically the second time and described the two cases. The phone call was handed over, presumably to the shift manager. A sentence came from him, and here I quote it 1:1: “I’ll pass it on.” That was today's phone call at 8:02 p.m. Probably with the shift manager. No, there was no apology. Very unfortunate.

“Bad service – absolutely not recommended!” We ordered a delivery, but the order was canceled even though the money was debited. After that, we called the provided phone number many times but no one answered. If someone picked up, the call was immediately ended. Overall, this place really leaves a lot to be desired. 0 out of 10 – I definitely wouldn’t recommend!

Standard KFC, a little dry and nothing special.

It’s good. The chicken is always made fresh. But it

Ambiance okay, staff average, food very tasty, but when it comes to prices, KFC has outdone the pharmacy...

Very cold inside to have something to eat with the children

Waited over an hour for some chicken wings. This is how fast food works. Top 👍

We ordered a bundle with 2 burgers fries and 12 pieces of chicken. Since we didn`t know the menu, we thought it was too expensive for what we got. they didn`t put the 12 pieces. The waitress didn`t react when I fetched my menu. Very bad. Customer lost.

Updated. I no longer eat fast food 🤗

Good lunch or dinner with children

Food was ordered quickly, the waiting time was okay, but then.....1 drink was missing, it was also difficult to count to 4, that can happen. A complete portion of the stripes was missing and a complaint was made. Discuss first, she counted, ah yes... this time further than 4 didn't work either. A colleague was asked, answer: then just do it, it sounds like it happens often. And even though there wasn't much going on, you can still expect the order to be complete. The first stripes had probably been there for a while because they were dark and hard, but the ones brought later would have liked to have been able to spend a little more time in the sun. The taste is not convincing at all. The drinks machine is dirty and sticky, it's a wonder the store is still open. Iced tea was basically water with color and a hint of flavor, completely terrible. However, the delivery driver who runs around behind the counter and kitchen in his street clothes is my personal negative highlight. He then presses the parts into the buckets with his bare hands and lovingly throws everything into a bag. You should really think about your employees, not to mention hygiene and other expected things.

Very bad, you wait an hour for your order only to be told it will take another 10 minutes and our order wasn't even big. The excuse was "our machine is broken" but it's strange that everyone else who comes after us gets their order after 10 minutes It can't be anywhere very bad service very bad I would like to give 0 stars if this service was pure impudence

We waited for an hour and nothing came. A lot of people who came after us finished before us. We were also told 10 more minutes, and after 20 minutes nothing. So the excuse was that we were told the meat machine was broken and that's why it was taking so long. Other people who came later also had burgers and got theirs before us. We then went ahead and canceled it because it was an absolute disgrace. One star is still too much for this service. We then went to mc and luckily we were served there.

One of the worst branches we have ever visited. Disappointed again today. The lady at the counter was unfriendly, the fries were cold! I gave it back straight away. Cleanliness on a scale of 10, only a 2 Employees are all overwhelmed when there are 10 guests in the restaurant. Arguing among each other... It's better to avoid this restaurant or replace the employees completely...

Food tasted like it had been sitting around for 2 days and was completely cold

I suppose to get two original chicken but I just got one, suppose to get double bbq zinger but got a single bbq zinger, suppose to get a straberry milkshake but got a oreo milkshake. dispute for sure.

Says open at 10:00, but it's closed

Waited 45 minutes at the drive-in, then left without ordering. Waited over two hours for the delivery service, this store is simply terrible. Never again!

Way too expensive for this crap

You just have to like it....French fries were just bad, burgers, well,

It's a shame that you can't give minus stars...a small child wouldn't have been fed up with the menu. In addition, the service staff apparently can't count to 6, there were only 4 chicken pieces in the bowl... Complaints were responded to with a shrug of the shoulders and the statement: "They're just so small." Such a ridiculous thing! Never go to this store again! Two children's menus at Mäckes are more and better than two adult menus here for 28 euros.

Food was ok, but the shop was very dirty

Delicious food including unique chicken, every burger is a delight. Drinks can be refilled as often as you want and friendly staff. Better coupons would be desirable.

I just came from your drive in and I'm really pissed. I am not allowed to eat meat for health reasons and have stressed over and over again that the entire order must be vegetarian. Nevertheless, I bit into my burger, which obviously had meat on it. I checked the receipt and there were two meat burgers on it. Such absolute disgrace, how irresponsible! This couldn't have been a mistake as I made it clear several times. Probably the hatred of vegetarians comes from the staff again, something I've been told about several times. Thanks for nothing!

No paper in the order kiosk printer. Empty soap at the sink in both toilets at 12:30pm on a Sunday. Unfortunately, our food tasted the same. A bit lukewarm and not crispy. Other KFCs taste better. That's why I'm going to the competition next time.

Came to eat with the kids today. Unfortunately, no note came out at one terminal. It took us until we explained it to the lady. But apparently it doesn't matter. Nobody cares about it. Even though there was nothing going on, the fries were cold and crunchy, as if they had just been warmed up. Pepsi was only available as ziro. And the iced tea only tasted like water. The way KFC used to be is long gone

Really had to wait 25 minutes for basics...

The size of the crispy on the burgers is a joke, you almost need a magnifying glass to see it

Ordered food for 24eur Haben mehr als 40 min gewartet und paar Leute nach uns haben es vorher bekommen Only got half Großer Becher bestellt aber kaum was drinnen, Pommes waren komplett übersalzen, und alles war lauwarm We were supposed to get 4 fries, we only got 2 and when we tried to complain to the staff we noticed that no one could speak German and the only one who could speak German "gave" us 2 fries because we waited too long even though they were the ones we ordered bezahlt haben, alle Tische waren dreckig, und bezweifle das die Hygiene dort gut ist We'll never go there again because it's just a shame... far too little for what we're supposed to have, save yourself that and go get crispy chicken from the Chinese, it's better and cheaper, it's so much better in other cities Ordered food for 24 euros We waited more than 40 minutes and a few people after us got it first We only got half Ordered a large cup but hardly anything in IT, Fries were Completly oversalted, and everything was lukewarm We were supposed to get 4 fries but only got 2 and when we tried to complain to the staff we noticed that no one spoke German and the only one who spoke German "gave us" 2 fries because we waited too long even though they were the ones we ordered and paid for, all the tables were dirty and I doubt that the hygiene there is good We will never go there again because it's just a shame...far too little for what we should have, save yourself the trouble and go get crispy chicken from the Chinese, it's better and cheaper In Other Citys its so much better in every Single way

Unfortunately the food was a bit cold

Never again! We ordered at the terminal and waited for our food. When it was ready to be picked up, two items were missing, which were then made available to us when we complained, but with an unfriendly touch. The food was cold (box) and the fries were hard and ice cold - nothing happened when we complained. Employees could be friendlier

ok food nothing spectacular, good service, good atmosphere. nice combose.

I ordered at 5:30 p.m. and I only received my order after 2:30 hours. While I called to get information about why it was taking so long, I received very rude answers. The lady, if you can call it that, was very unfriendly and rude on the phone. The first time they said it was on the way and would arrive in 15 minutes, the second and third time she didn't even answer and the fourth time I got the answer: "I don't have any more orders here!" We're sorry it's taking so long, no hello and no goodbye, . No customer needs to serve something like that because the restaurant only loses customers with their high nose. The delivery service driver was very nice despite the long time.

In the restaurant it is as hot as a sauna, which feels like 40 C° without air conditioning. The door to the outside doesn't open, you have to walk around it. The food is totally careless on the tray, the fries are totally cold and dried out and the meat is dry. Was our last visit.

Only the floor in front of the counter was very slippery because of all the grease

Friendly staff Great food High-quality and recommended

Food very cold Coffee machine is broken

It was very hot, no air conditioning, staff equipped with small electric fans, customers sweating through their meals. It was very hot, no air conditioning, staff were equipped with small electric fans, the guests sweated while eating.

The toilet is terribly dirty, the tables are also poorly cleaned

The restaurant is always dirty, you always wait an ungodly long time, they have never made my order correctly. In short, lousy loading

After ordering at the terminal, no note came out. After you said something, four other guests ordered at the terminal without anything happening. Unfortunately, the drinks were all zero, except for an iced tea that tasted more like water with a hint of flavor than like iced tea.

1 hour after eating I felt extremely bad, as if the fat in which it was fried had not been changed several times. I'm sorry, I was really looking forward to eating but at the end of the day I was just disappointed😔

Yesterday I placed an order through Lieferando that included a burger menu, a wrap and a cookie. Everything arrived except for the cookie, whereupon I had to call twice and was told twice that it would be delivered. To date nothing has arrived. Paying €2.50 for a cookie that never even arrived is really not good service and I was therefore cheated out of €2.50. Called again today and was told I had to come by because the order couldn't be tracked. I'll think twice about ordering there again in the future...

It's just a KFC, there's not much to say. I advise against the fries...

I don't have to have it again 😑

KFC used to be a must have. Meanwhile, the quality of food and service depends on the day. So within two weeks I had fresh chicken pieces and chicken pieces that had probably been on display for quite some time. Complain? Difficult because the issue is not understood. Which is not due to the language barrier. On the last visit everything was fine, except for the cleanliness of the concession stand and guest area. Which was surprising since several employees apparently had nothing to do.

This is the last time I will visit this place. The staff were extremely rude, like asking for alms and not paying money. Very unfriendly treatment, something is missing from every order and you have to point it out to the staff to get the missing parts. The quantity of fries is kept to a minimum even though I ordered a large portion. Prices increase significantly, but portions become smaller. You pay around 65 euros and they are stingy when it comes to giving an extra napkin. You are forced to drink zirosugar drinks that are not suitable for me at all, not to mention their carcinogenic effects. The air conditioners don't turn on and you feel like a fried chicken until you finish your meal. All this forces you to stop visiting this place. Unfortunately, he is no longer the same as he used to be.

Other than the empty parking lot, I don't have anything positive to report. Very unclean place and employees who only work with you, you can't say they work. Very disappointing for so much money

I actually love KFC. But today they scored a big own goal. The order I paid for via Lieferando was not fully delivered and apparently no one in the store answers the phone. Ciao KFC

If I could of give no stars I would have, went through the drive through ordered an 8 piece original bucket when I got home there was only 5 pieces which were dry and hardly any chicken, basically a box of bones for 25 euro 😡

The tables weren't wiped down even though there was nothing going on. 6 guests in the entire restaurant. Coke was dripping out of the drinks dispenser, so my 7up resembled a brownish broth. Not very appetizing. All the door handles were sticky and the toilet wasn't clean either. You don't even want to imagine the kitchen.

Unfortunately we were also very disappointing. The staff is really not motivated at all. It took forever until it was finally finished. I was really disappointed with the mashed potatoes with sauce. Add a spoonful of mashed potatoes and a spoonful of sauce. Are you kidding me? 3.99 for something like that. That's what Maggi or Knorr makes anyway. Then this damn thing fills up. Was the last time for me. And motivate your employees.

Waited 40 minutes in the drive in, no sound from the system, nothing. Then I drove through to the window, no one was watching, neither employees nor customers. Was the last time

Disaster, not much going on and still waited over 30 minutes for food. Staff completely unmotivated and disorganized. I've really never experienced anything like that.

This KFC is better than comparable KFCs in the region. He is cleaner and more reliable in the orders. The only thing I didn't notice was any significant change in the speed at which orders were executed.

Very tasty, everything is great!

Great food, super nice delivery person

particularly friendly staff, very helpful! Food was great too!

It's June 11th, 2024 and I've been standing in the drive-thru for an hour. The last time, half of our order was forgotten and the drinks machines weren't filled. When I wanted to go to the toilet there was no paper. And if the food is finally ready, it tastes okay, just like in any other kfc. This store urgently needs improvement!!

Google review for Kentucky Fried Chicken ⭐⭐⭐⭐⭐ The food at Kentucky Fried Chicken was simply delicious! The chicken was, as always, very crispy, tender and juicy - just the way we like it. My daughter and I were thrilled and we enjoyed it very much. We both got full and also saved a lot thanks to the vouchers. The service was quick and efficient. All in all a great experience! We'd love to come back.