Burger King Kaiserslautern in Kaiserslautern

I ate locally and everything tasted good

Some of the seat cushions are broken (large tears), ordering from the vending machine isn't possible, you don't receive a receipt after placing your order, and you don't see your order on the cash register display. The air conditioning and ventilation are broken, resulting in stuffy air. Not recommended.

This is my favorite restaurant in Kaiserslautern. Every time I'm in Kaiserslautern, I can get chicken wings or a fully grilled chicken, and I recommend you visit this Burger King Center as well. You won't regret your money, and maybe you'll thank me later.

Waited 20 minutes for two cheeseburgers. Staff were incompetent. They haven't even heard of hygiene. The cashier takes money and then touches the burger a few seconds later. Never again!

My long chicken had this piece of plastic wrap on it. At first, I thought it was a hard lettuce leaf, but how could something like that end up on a burger? It takes away your appetite! And they forgot a drink. You've lost another customer to the competition.

I waited forever, even though there was only one car in front of me and the restaurant wasn't busy. The service was completely unfriendly.

Absolutely terrible place. Every time you convince yourself to eat something there, you get a stomachache. Some of the burger meat is raw. The taste is ridiculous. The burger size is ridiculous. I used to like this place, but that was about 15 years ago when it still tasted good.

Everything was very outdated, the food was terrible, and despite all the bad reviews, there were plenty of customers, but there was only one cash register open, and it was manned by someone who was still being trained, which made it even longer. Tear the place down and put something cool in it, or change management. The location is far too good for this place.

One should ask oneself why this Burger King is still open. There are no clear logistical processes at all. The staff doesn't know their own business. This is definitely the last time I'll be doing this unclean business.

Milkshake is much too runny, like water. Burgers are dry and not really edible. Staff is annoyed by customers. Employees prefer the drive-thru. Worst burger I've ever seen.

I've never experienced such poor service. Unfriendly staff who ignored you while you were ordering, return bins full of trash... even though the store was empty. They were probably watching Netflix and felt disturbed by us!!! That was my last visit to this store.

Two years later, unfortunately, it's still a disaster! From ordering at the counter to an employee who has never heard of friendliness, to the food that was cold, to the restrooms that simply stink, and the hand dryer that only dispenses cold air. Unfortunately, there are no 0 stars. Currently, it's truly a disaster. The employees don't even know the price of a drink, and the burgers were cold. The ice cream for dessert had already run out for some by the time others even got their ice cream. The friendliness also leaves a lot to be desired.

Every Burger King stands or falls with its employees. Sometimes it takes quite a while to get your order, but it's also prepared "fresh." Things have improved considerably. The processes are better organized. The staff are attentive and friendly, and they keep an overview even after the rush of moviegoers... and remain calm.

Unfortunately, the service at the drive-thru has declined, and since to err is human, it can't hurt to check the receipt and the change. In individual cases, you can sometimes miscount 🤷 But in the next unfortunate incident, an increased amount was quoted upon request, and unfortunately, the receipt was forgotten. When I subsequently requested it, it showed €3 less than what was quoted and what was actually collected. The poor employee was very contrite and wanted to refund part of the difference. I wonder why tips are so popular. Sometimes, material gifts would probably be more appropriate—perhaps glasses or an abacus 🤔

It's a mess; every time something's missing or wrong. I order a burger that's supposed to have a mozzarella patty as part of a special offer, and I get one without it, but I'm charged full price. That's the last time! And I'll also write an email to the district manager. The staff barely speaks German, and you have to repeat everything ten times, and it's still wrong.

They wanted €7.49 for the King of the Month, which is actually offered for €5.99 in the app, on the website, and on the radio. When I asked the employee at the Drive-In counter about it, he simply said, "Well, that's the way it is." That was my last visit there.

No terminals and no points via the app, service behind the counter is often understaffed and hectic. Not my favorite, but the only branch nearby.

Overall, the restaurant was well-kept. The person taking orders at the cash register was very friendly and well-organized. The service was fast. The parking lot was quite large right in front of the restaurant.

Unfortunately, you cannot redeem reward points, but you can collect them.

Their mozzarella chicken burger was great.

Hello, There was a strong smell of farts in your restaurant when we visited, but we still really enjoyed consuming 3000 kcal in one go. You don't have to be more papal than the Pope and you can enjoy the bacon roll. Best regards

Never again, it's been possible for years, please close this branch for the cost, I'm in trouble, the whole house is best left, everything is broken, the order system has been broken for years, no one cares about it, attached with adhesive tape. Last time I had construction pain from the hotwings, that's it

The gentleman (Indian appearance and accent) for the McDrive this evening was simply unfriendly to no end. On request will it be in Indian? mumble to yourself and it's even harder to understand... Then reacts accordingly from above. Condescending but good, I don't work at BK 😘 Actually eat as usual.

No drive in but nice building over 2 floors

I ordered a double wopper as a menu with lattice potatoes. The food was quite cold. The lattice potatoes are definitely in the deep fryer for the second time. All in all still very tasty. Not recommended was the last time there.

Getting old! Cleanliness and renovation jam. Employees stupid! Food soggy, I don't even want to know where my wopper was!

Yep. Burger king. What should I say now???

Food and ambience were ok. However, the amount due was debited from my card twice because I was asked to present the card twice (for whatever reason) which I immediately noticed and addressed in the restaurant. After many calls to KL and also to Schlossburger's main accounting department in Hamburg, email traffic with scans of forms and receipts, it took almost a month until I got my money back. That was definitely too long and not customer friendly. Some processes could potentially potentially be optimized.

The burgers are usually cold...

One of the worst Burger Kings I've visited

Selten so ein Saftladen gesehn,das Personalkann NICHTS.(zumindest in KL) Kann keine Codes abscanen und macht auch sonst nichts richtig, Bestellung teilweise falsch oder kalt. Noch nie so eine Inkompetenz erlebt 3x dort gewesen, jedes Mal Desaster.

Driving into the drive-in, you were greeted in a very unfriendly way, you were sent on your way as quickly as possible, his voice stressed you out, you noticed he didn't feel like working and not only was that annoying enough, but then half of the food was missing. Absolute impudence.

Flies everywhere Trays not put away Rewards cannot be redeemed No ordering terminal

I got cold food and burgers and nuggets were soaked in water and the paper bags were broken. So far I haven't even gotten 1 cent back! Also there was no cheese on the cheeseburger and once instead of lattice potato fries

Burgers are ok. Toilet smells like piss. Close your eyes and get through when it's urgent.

Welcome and service unfriendly. Food (burgers, fries) not tasty as it was cold and disgusting. No napkins and straws on the 1st floor. Dirty floors etc. My son would also give 1 star out of 5. Don't come back.

The food is typical Burger King, just system gastronomy, nothing special standardized, but you don't expect that 3 out of 5 stars. What I expect in system catering, however, is friendliness and speed. 10 minutes of waiting time from ordering to delivery at the car counter is already a negative record. At least the fries were warm. The burger so-so. By the way, the employee at the car counter was borderline. Kindness is different. Service: 1.5 out of 5 stars Ambience: not rated.

The fries were rather bad and very dirty. With the 2 floors, the Burger King also wasted a lot of potential.

I'm giving it one star only so I can write this review. There was only one car at the pickup window at the drive-in and I waited at the order counter for about 15 minutes without being accepted. When I drove up to the window, assuming that the ordering counter might be broken, the young man with a headset on his head saw me, pushed the window shut and turned around and left me standing there. So no service, it's a shame I'll avoid this Burger King from now on. Especially since after standing at the counter for 15 minutes you could signal to the customer that you've noticed them. Unfortunately, this wasn't the first incident with long waiting times or orders not being packed and forgotten. It's a shame, good service and quality looks different.

Staff on March 8, 2025 11:51 p.m. very unfriendly

I got the wrong order. After I pointed this out to the employee, he cheekily claimed that my order was correct

Legends say I'm still waiting. The restaurant is equipped with several cash register systems. Unfortunately, none of the people in charge at this branch come up with the idea of ​​opening several of the 3 cash registers. After waiting in line for 20 minutes, the majority of visitors decided to throw down the spatula and go to another fast food restaurant.

Extremely unfriendly guy. Friday 8 p.m.

Burger King is Burger King - one would assume. But that is not the case. I compare this Burger King to others to compare apples to apples. The service was a disaster. We waited easily for ten minutes, even though there was only one other customer in front of us. The branch was simply understaffed. After we ordered the food, it came in a reasonable time, so everything was ok - we thought. First of all, we always order the vegetarian version of the burgers. When we unpacked the burgers, the patties were completely black on the edges and some of the top and bottom sides were completely burnt. This is not normal and other branches don't do this. The employee said that he could redo them, but they would look the same again. We ordered the burgers again anyway. They came and were at least less burnt, but still couldn't be eaten completely. Conclusion: Sorry, that was nothing! For us it was definitely the last visit to this Burger King.

Disrespectful, rude employee - I've never experienced anything like that. Then I prefer to deal with machines. Burger cold, shake lumpy.

Too few staff? It was pretty dirty!

To all the people who want to eat there, it doesn't matter. Because the food was cold and some of the toilets were broken.

No, the food was cold and the toilets are disgusting. I cannot recommend this restaurant.

Couldn't redeem my points With the statement that they do not participate in this bonus program and there were no points for orders

Substandard service, very outdated and the staff very unfriendly. Absolutely unpleasant snack. Even if I were almost starving I wouldn't come here again. No thanks. Not for these prices. It has nothing to do with price/performance anymore.

Biggest juice shop! Coupons not accepted, service totally unfriendly and unacceptable. Food tasted old and interior is extremely outdated and dirty. No thanks!

A visit that hurt. The employees present seemed listless and uninterested in the customer. They didn't know their own products. Chicken bucket? There isn't... But there was. Nobody could tell us the price, but it would definitely be in the app... Shift manager shot the bird, role model function is zero. Seemed completely overworked. Tables weren't really clean. A catastrophe.

Totally rude!!!!! Steal my 400 crowns and tell me later it's not possible!!!!! Such a cheek and snot!!!! Preferably zero stars, how can you set something like that.

Do not accept crown offers or participate in promotions. Employees sometimes speak very bad German!

Just been there. The employee with the headset on was a total disaster! Doesn't listen to what you want to order and brings you the wrong one. Only when I said again what I actually wanted did he say, super annoyed, that it wouldn't work that way. There is also an unpleasant smell in the store and you can't pay with points! Better not to eat here

Toilet no soap faucet loose and hand dryer broken Didn't change you. However, prices have increased

All the free tables were dirty, I asked for the two tables to be wiped down, the BK worker then asked me which table we wanted to eat at. He only cleaned one table and not the others. He kept coughing into his hand, instead of washing it, he kept taking orders 😡🤢🤮. I won't eat there anymore. Toilets very unhygienic

We wanted to grab a quick bite to eat on the way home, the burgers were ok, but unfortunately the fries were only lukewarm. Staff friendly. The interior not particularly clean.

We have been to this branch several times, we hope for improvement over time, unfortunately in vain. At least there was less rubbish on the floor and behind the tables during today's visit. However, the employees had just as little desire to work as in previous times. Even when you ask whether it would be possible to clean the tables, you are only looked at in shock and then do so with a groan. However, only as if you swiped over it. After we received our feast, we noticed that one of the employees coughed into his hand several times while putting away a bag or even just started coughing without protection. Sorry, but that's where it ends. That was the last visit and Burger King is also contacted. However, it is already clear that nothing will happen anyway.

Take the King Rip out again very quickly. You're making a fool of yourself with this thing. See how it works at McDonald's

Update after Corona: We do not participate in the rewards program here. What's that supposed to mean? Franchises should not be sold off. Most incompetent branch on the planet. Only drive-in business and even there you can't take orders quickly (coupons at the counter then expire). Not the first time, but the last. Unfortunately the drive-in is a one-way street with no escape 🤮 not even 3 stars speak for themselves, keep it up 👏🏼

Incredibly bad Burger King. He's dirty. The staff, especially the boss, are extremely unfriendly and make a lot of mistakes. There is no toilet paper in the toilet. The quality of the food is poor. Better visit the Burger King on Pariser Straße. Burger King Germany should intervene here as this "restaurant" is ruining the good reputation of this franchise.

Burger King at it's worst. - Boss unfriendly to no end - Toilet never opened upstairs - No possibility to wash hands - constantly unclean floors and surfaces - Crowns cannot be redeemed in the app - Downstairs toilet, no paper on the toilet and sink, after pointing this out, 20 minutes later nothing changed despite no public traffic - Tray carts constantly full, despite low traffic Burger King Germany Please take care of the store, that's not possible.

Employees speak very incomprehensibly, offers are all sold out, fries are cold, onion rings are cold, BigKing is cold, a burger was completely missing. Absolutely the last time I was there, quality is steadily sinking to a new low.

Most annoyed by waiting. Waiting in line to get food, a good 15 minutes. Every kebab shop is faster there

This Burger King is the worst thing I've ever seen, it's a disgrace, the staff is unfriendly and there's no plan at all. We stood in the drive-in for 45 minutes and couldn't move forward or backwards when I asked what happened to my order Cheeky, cheeky answer The staff has no idea of ​​anything, they need a school diploma to tie their shoes and then ask again. The store is dirty and there is shit everywhere Forget this store that is even allowed to be open go somewhere else save your money

Food bland. Service unfriendly. Restaurant dirty and filthy. No toilet paper, no soap, nothing to dry off in the toilets.

Urgently needs modernization measures, doesn't look very inviting. Food is below average compared to other BK branches. Self-service terminals wouldn't hurt either, especially if the people at the checkouts don't seem to understand you very well... you could go straight to the faulty card machine ;)

The one star is already exaggerated and too much! Food cold, location so cold that you froze everything and the staff were annoyed and overwhelmed by their own work! Conclusion, worst Burger King in the entire area.

This restaurant is truly an absolute disaster and leaves a lot to be desired in every way. The waitress, a Russian woman, is completely overwhelmed and seems to have no knowledge of the MyBK bonus program. Instead, she consistently refuses to even acknowledge it, which is extremely frustrating for me as a loyal customer. To make matters worse, she also gave me 5 euros short of change. When I pointed this out to her, she was annoyed and visibly upset because she had to reopen the cash register to give me the remaining balance. This incident is not an isolated incident, but reflects the recurring chaos that has prevailed here for years. Instead of getting better, the situation gets worse from year to year - and that's simply not possible. Customer service and professionalism seem to be a foreign concept in this restaurant.

The staff is unfriendly and arrogant. After we stood in vain at the drive and waited for someone to take our order, we drove to the window, where we were ignored, so I knocked on the window. At some point someone came and said that they had finished work and we wouldn't have come until after one. A quick lie, we were definitely there earlier, but no one answered the intercom so we went to the window. The staff also made fun of us and then ignored us. Great service, perfect for...

If the food is as cold as my hands, then it has nothing to do with quality!!

I just ordered it looks like the order went right but the cola tastes like wiping water the cola doesn't taste like Coca-Cola syrup you are definitely being cheated at this Burger King. Or freeway Cola that has been sitting in the sun for a long time. So disgusting that you can't drink it and I threw it away straight away. If you look at all the other reviews here you can clearly see that this is a very poorly run store. Some people write that they found a clean floor. Hello, we are here in a restaurant chain where cleanliness is of course important then you can't be happy that the floor was clean. It goes without saying that everything is neatly clean and hygienic, we are not in America where the ground sticks and the people are complete... I was in a McDonald's once and it was an absolute disaster, everything smelled like Bittenfeld, everything was sticky...

Eat cold every time. An impudence. Already complained about several times. Nothing changes

- Unfriendly staff - No self checkout - Food was lukewarm, the fries were even cold - Long waiting time even though there were hardly any customers

Staff unmotivated and unfriendly, Very long wait for food despite very little activity. Eat only lukewarm. Tables and floors dirty. No paper or soap in the toilets. Once and never again.

I haven't experienced such incompetent staff in a long time and they're also stupid/cheeky.

The absolutely unfriendly employee didn't give us any belwg. When we noticed that the goods had been forgotten, we went there and were allowed to pay for them again. When we got home, we realized that we had been given the wrong drink by the employee at the drive-thru. We were just there at 6:15 p.m

Fries cold and burgers very greasy also the onion rings. But the worst thing for me was only one toilet for men 🚹, women 🚺, disabled people and also a changing room. I've had better food at Burger King. Unfortunately it failed for me.

Staff very unfriendly, wrong burgers given, everything was cold.

Just came here after visiting the swimming pool. Never again. Staff overwhelmed and stressed out when we asked what we wanted, despite selecting the app in advance. Overall, the restaurant seems dirty. There is grease and water everywhere. Food ice cold, when asked to prepare this new one, impudent, uncomprehending. Then two burgers too few and one wrong. Annoying with a fast food price of just under 75 euros.

Employees are very unfriendly The food is always cold and often wrong

Food was cold. Hair in the children's food. That was really the last time there. We had already complained about cold food at the Burrger King headquarters and all we got was blah blah. We always pay a lot of money for a meal like that. That's an honest answer

Very unfriendly and arrogant. Food unacceptable. Burger never appeared in the advertisement. It was simply the last thing

Was there on a Sunday, found a fairly clean floor, the order came within 5 minutes but the food was a little cold and therefore not quite as warm. There wasn't much going on

Service (male) very unfriendly on Friday evenings, bad German. The whole store was dirty… never again

Drive in sometimes lasts a hundred years, even though there is nothing going on in the store or drive in

Employees totally unfriendly. Nuggets were cold and lay there for ages, fries were both cold, a sauce was forgotten, Big King was cold and had 2 lids and a garbage bag was in the room around which countless mosquitoes flew. This was by far the worst Burger King and the bar wasn't set very high

Hey, I was there with my family today. I actually didn't want to go because customers complained that the food wasn't right and that it was cold. But I tried it anyway and lo and behold, it turned out as expected. I had to wait a long time, which is okay, but then my food was cold. I complained and they said they could reheat it. But even after they warmed it up, it was still only lukewarm. And the surface looked like an accident.

October 27, 2024 The very last store! Personnel unsuitable for this job. Shift manager as well. We have placed an order. The burgers were slowly prepared one by one, packed into bags as they came out of the kitchen. We waited a full 20 minutes for our order. During this time, several guests have complained about ice-cold and dry burgers. Even demands her money. When we ordered something was even booked because we didn't order it. After receiving our order, as I said, after over 30 minutes, it turned out that more was charged because of the additional goods that were not ordered. The burgers were ice cold. That's it, you can never, ever recommend this store! We don't go there anymore either. The best way to say it is that you only enter what you order. Made us out to be liars. As we walked towards the exit, we heard the next customer shout loudly: All Woppers are ice cold, what a disgrace. In this case too, everything was tried to be explained as a one-off triviality. Home less than 10 minutes drive, Wuppertal unpacked, lo and behold the cheese on it was lost at some point, the bacon wasn't even grilled. The meat and the rolls were ice cold, like they were fresh from the fridge, just warmed up quickly. Then Google asks what kind of dishes you can recommend: NONE! PLEASE CLOSE THE LADRN IMMEDIATELY! Old post from 3 years ago. --> Disappointing today, everything was very uncoordinated and haphazard. Orders that were taken after us came before us, drinks were put down, someone took them and left, it then turned out that they belonged to someone else. Maybe it would be better to print numbers on the order receipts and receipts, then it would be easier. We are thinking about coming again......

Fries were too salty when I visited. Unfortunately, we do not accept coupons or credit points. Waiting times at lunchtime are very long. If you only have a 30-minute break, you have to put a lot of effort into eating. Guest area urgently needed to be renovated

Lousy thing BurgerKing. Shut up! Waited 30 minutes for 2 burgers and they were still cold. Cool, thank you for that. vomit limit

I wanted a Whopper and got a limp bun with lettuce that I wouldn't even have given to a rabbit. There was nothing else on it. Taste again 🤮 The rest we had wasn't much fresher either.

The order was taken incorrectly at the drive in, whoppers were turned into double whoppers by simply adding a meat patti, while the rest of the food naturally got cold due to the waiting time. Basically, they were the worst whoppers we've ever had.

It's been a long time since I've had such bad fries and the order was given incorrectly

Good as always, got straight to it

Only one cash register on a Friday evening - that can't work! By the way, the new Wopper is at most a slightly larger burger and I thought the old one tasted better! But it's a matter of taste.

Ich war am überlegen,ob ich was schreiben soll Ich schickte mein Sohn in den Burger king,hatte solchen appettit auf ein bing king gehabt Er benutze die app Bekam einen whopper menue ,und als beilage wollte ich noch chille cheese nuggets Für die chille cheese nuggets bezahlt er den volle preis Tratz app Als ich reklamierte ,sagte man mir Ich wurde mein Geld as ich zuviel bezahlte ,zurück bekommen Als ich nach ca 1 woche hin ging Meinte man nur ... können nix tun Hat Burger king so nötig , die Kunden über den Tisch zu ziehen ...pfui

Two floors of fun. Food, drinks, desert, tables in a fun atmosphere

Staff completely overwhelmed and place dirty. I was there for the first and last time.