Burger King Kaiserslautern in Kaiserslautern

The wait for a burger and fries was 15 minutes when the first of only two customers arrived. That's ridiculous. On top of that, almost nothing in the restroom worked, including the soap. The atmosphere was cold and unpleasant. What also really annoyed me was the lack of a payment terminal and the absence of Swedish crowns, which was incredibly frustrating when you came all this way just for that. Overall, extremely bad.

Food is stalled. It is like you are eating from dumpster.

Ordered Plantbase and received a meat patty 👍🏼

What a place! The entrance doors were practically falling apart, the heating wasn't working (it was -8°C outside), and there were five buckets in front of the toilets to catch the water leaking from the ceiling. The burgers weren't even warm, and the cheese wasn't even slightly melted. A complete disaster! I'll never come back here.

The place is freezing cold, it's impossible to stand in it for more than 5 minutes.

A very unhygienic Burger King employee works in jogging clothes. The atmosphere is terrible, there's no heating, it's so cold you wouldn't even want to eat there. I always thought Burger King was somewhat consistent, but I've never seen such a bad Burger King. It's so bad I wouldn't even give it one star, but unfortunately, that's what you have to do.

Paid 25 euros, received cold burgers and cold fries, and bad moods from the staff - 21.11.2025 13:00. A case for the health department or the store manager - hygiene next level.

I have to share my opinion and reconsider. It's absolutely nothing like it used to be. It was our favorite Burger King. The food, and especially the fries, sit there forever (at least 20 minutes during my visit, and they didn't make any new ones in the meantime). The staff is incredibly slow... if you see any at all. Even though it says so everywhere, MyBurgerking isn't accepted here. The interior looks really bad now. And there are no restrooms. What has happened here?

I was here 25 years ago during my time in the German army. But these days, the place looks very run-down. There aren't enough tables upstairs. There still aren't any order screens. My order for five people was piled onto two tablets like cattle, so of course, you couldn't keep track of who ordered what or if anything was missing. Each person should have their own tablet with their order on it. The food wasn't what I'd expected either. However, the staff were very helpful and tried their best.

The food was very good, the Garlic King Chicken should definitely be served more often 🤤, however, waiting over 20 minutes to order was really awful.

I was very satisfied with my visit to Burger King! The food was freshly prepared, well-seasoned, and served quickly. I especially enjoyed the Whopper – juicy, with crisp lettuce and a perfect sauce. The staff was friendly and attentive, and the restaurant was clean and inviting. I would definitely recommend Burger King if you're looking for good fast food in a pleasant atmosphere.

Apparently, coupons can't be redeemed?? Therefore, I had to pay much more than at any other Burger King in KL and the surrounding area, and for that price, the food was ice cold and inedible.

I was very satisfied with my visit to Burger King! The restaurant was clean, the staff friendly, and the food was served quickly. My burger was freshly prepared and tasted great. The fries were also hot and crispy. Overall, a really good experience – I'd be happy to come back!

A return visit to Kaiserslautern with family on October 24, 2025, brought us back to Burger King. And our favorite manager was on duty. Mr. Justl (we had asked for his name on our first visit) is a great person to talk to. Since our fries were missing and the cash register was busy, I spoke to him about it, and he apologized, handed me the fries, and wished us a nice evening. We'll definitely be back. We visited Kaiserslautern a few days ago and stopped briefly at the Europaallee branch. Our burgers, fries, etc., were super delicious, except for one cheeseburger, which was missing cheese. We quickly informed the manager, Mr. J. (who apologized and was very friendly and accommodating), and he immediately gave us a new burger. 5 stars for the great response. Thank you, and we'll be back. Furthermore, we unfortunately don't understand some of the reviews here at all, but they probably come from people who have never worked in a chain restaurant. Especially since you should perhaps think before giving a review, since jobs usually depend on it. After all, these are people, not machines, and mistakes can happen.

I ordered a crispy chicken burger, which was very good, and the worker was very friendly. The manager was also very nice; all in all, a very good experience.

Ideal for commuters, very good location 2 minutes to the motorway, good food, clean, friendly staff

I ate locally and everything tasted good

Drive-through. "Can I get a cheeseburger here too?" "Yes." "Well, then I'd like two." "OK, drive up." I was actually used to being told how much it costs at McDonald's, but okay. It was just my first time at Burger King in my life. So I paid 5 euros and 28 cents for two cheeseburgers and drove on. I wanted to eat them at a rest stop 1 km further down the highway. Ice cold! Not even lukewarm. Well, now they've gone to the garbage. Inedible when cold. Driving back would have been a 20 km detour. Sorry, but that's just not possible. 2 stars is an exaggeration.

No terminals! Stuck in time! Not everything is available, and when you ask, you just get a "We don't have it!" I know the job isn't that great, but the tone is what makes the difference! Never again from this branch; unkempt and poor service!

Although there was nobody in the store except us, the tables were not cleaned and the floor was really dirty

I had to repeat everything five times, probably due to the language barrier... Plus, the quality of the food was abysmal and the wrong ingredients were served.

The worst Burger King ever! Unfriendly service when ordering, dirty floors, undercooked nuggets, poorly maintained restrooms. And all this at 3:15 p.m., off-peak, when nothing was happening. What's going on? Are the working conditions that bad? Does Burger King no longer have standards?

I haven't been to this burger joint in years, and today we were overcome by the urge to go. When I saw the menu board at the drive-thru, I should have just driven on. Then we arrived at the intercom, which was taped together. Then we met the unfriendly employee at the checkout, who didn't even give us a receipt. When we got home (5 minutes from the burger joint), the food was relatively cold. The napkins were simply crumpled into the bag and couldn't be reused. When I bit into my burger, it was still partially raw. That was the end of dinner 🤷🏽‍♀️, and definitely my last time at this burger joint.

Completely unreasonable wait time (15 minutes for a Coke, burger, fries, wings, and salad). I first ordered individual items and then asked for a meal. Nothing – everything was billed separately. Incompetent staff served me and then ran to the drive-thru and left me standing there. The other employees around me showed no interest. Only after shouting loudly did they resume working on my order – a real rip-off. Hygiene was nonsensical. A disaster. Tray carts not emptied, broken restrooms, no soap – don't go there again, folks. The food was okay – but the wings were overcooked.

A very clean restaurant. The staff are very friendly.

Some of the seat cushions are broken (large tears), ordering from the vending machine isn't possible, you don't receive a receipt after placing your order, and you don't see your order on the cash register display. The air conditioning and ventilation are broken, resulting in stuffy air. Not recommended.

This is my favorite restaurant in Kaiserslautern. Every time I'm in Kaiserslautern, I can get chicken wings or a fully grilled chicken, and I recommend you visit this Burger King Center as well. You won't regret your money, and maybe you'll thank me later.

Waited 20 minutes for two cheeseburgers. Staff were incompetent. They haven't even heard of hygiene. The cashier takes money and then touches the burger a few seconds later. Never again!

My long chicken had this piece of plastic wrap on it. At first, I thought it was a hard lettuce leaf, but how could something like that end up on a burger? It takes away your appetite! And they forgot a drink. You've lost another customer to the competition.

I waited forever, even though there was only one car in front of me and the restaurant wasn't busy. The service was completely unfriendly.

Absolutely terrible place. Every time you convince yourself to eat something there, you get a stomachache. Some of the burger meat is raw. The taste is ridiculous. The burger size is ridiculous. I used to like this place, but that was about 15 years ago when it still tasted good.

Everything was very outdated, the food was terrible, and despite all the bad reviews, there were plenty of customers, but there was only one cash register open, and it was manned by someone who was still being trained, which made it even longer. Tear the place down and put something cool in it, or change management. The location is far too good for this place.

One should ask oneself why this Burger King is still open. There are no clear logistical processes at all. The staff doesn't know their own business. This is definitely the last time I'll be doing this unclean business.

Milkshake is much too runny, like water. Burgers are dry and not really edible. Staff is annoyed by customers. Employees prefer the drive-thru. Worst burger I've ever seen.

I've never experienced such poor service. Unfriendly staff who ignored you while you were ordering, return bins full of trash... even though the store was empty. They were probably watching Netflix and felt disturbed by us!!! That was my last visit to this store.

Two years later, unfortunately, it's still a disaster! From ordering at the counter to an employee who has never heard of friendliness, to the food that was cold, to the restrooms that simply stink, and the hand dryer that only dispenses cold air. Unfortunately, there are no 0 stars. Currently, it's truly a disaster. The employees don't even know the price of a drink, and the burgers were cold. The ice cream for dessert had already run out for some by the time others even got their ice cream. The friendliness also leaves a lot to be desired.

Every Burger King stands or falls with its employees. Sometimes it takes quite a while to get your order, but it's also prepared "fresh." Things have improved considerably. The processes are better organized. The staff are attentive and friendly, and they keep an overview even after the rush of moviegoers... and remain calm.

Unfortunately, the service at the drive-thru has declined, and since to err is human, it can't hurt to check the receipt and the change. In individual cases, you can sometimes miscount 🤷 But in the next unfortunate incident, an increased amount was quoted upon request, and unfortunately, the receipt was forgotten. When I subsequently requested it, it showed €3 less than what was quoted and what was actually collected. The poor employee was very contrite and wanted to refund part of the difference. I wonder why tips are so popular. Sometimes, material gifts would probably be more appropriate—perhaps glasses or an abacus 🤔

It's a mess; every time something's missing or wrong. I order a burger that's supposed to have a mozzarella patty as part of a special offer, and I get one without it, but I'm charged full price. That's the last time! And I'll also write an email to the district manager. The staff barely speaks German, and you have to repeat everything ten times, and it's still wrong.

They wanted €7.49 for the King of the Month, which is actually offered for €5.99 in the app, on the website, and on the radio. When I asked the employee at the Drive-In counter about it, he simply said, "Well, that's the way it is." That was my last visit there.

No terminals and no points via the app, service behind the counter is often understaffed and hectic. Not my favorite, but the only branch nearby.

Overall, the restaurant was well-kept. The person taking orders at the cash register was very friendly and well-organized. The service was fast. The parking lot was quite large right in front of the restaurant.

Unfortunately, you cannot redeem reward points, but you can collect them.

Their mozzarella chicken burger was great.

Hello, There was a strong smell of farts in your restaurant when we visited, but we still really enjoyed consuming 3000 kcal in one go. You don't have to be more papal than the Pope and you can enjoy the bacon roll. Best regards

Never again, it's been possible for years, please close this branch for the cost, I'm in trouble, the whole house is best left, everything is broken, the order system has been broken for years, no one cares about it, attached with adhesive tape. Last time I had construction pain from the hotwings, that's it

The gentleman (Indian appearance and accent) for the McDrive this evening was simply unfriendly to no end. On request will it be in Indian? mumble to yourself and it's even harder to understand... Then reacts accordingly from above. Condescending but good, I don't work at BK 😘 Actually eat as usual.

No drive in but nice building over 2 floors

I ordered a double wopper as a menu with lattice potatoes. The food was quite cold. The lattice potatoes are definitely in the deep fryer for the second time. All in all still very tasty. Not recommended was the last time there.

Getting old! Cleanliness and renovation jam. Employees stupid! Food soggy, I don't even want to know where my wopper was!

Yep. Burger king. What should I say now???

Food and ambience were ok. However, the amount due was debited from my card twice because I was asked to present the card twice (for whatever reason) which I immediately noticed and addressed in the restaurant. After many calls to KL and also to Schlossburger's main accounting department in Hamburg, email traffic with scans of forms and receipts, it took almost a month until I got my money back. That was definitely too long and not customer friendly. Some processes could potentially potentially be optimized.

The burgers are usually cold...

One of the worst Burger Kings I've visited

Selten so ein Saftladen gesehn,das Personalkann NICHTS.(zumindest in KL) Kann keine Codes abscanen und macht auch sonst nichts richtig, Bestellung teilweise falsch oder kalt. Noch nie so eine Inkompetenz erlebt 3x dort gewesen, jedes Mal Desaster.

Driving into the drive-in, you were greeted in a very unfriendly way, you were sent on your way as quickly as possible, his voice stressed you out, you noticed he didn't feel like working and not only was that annoying enough, but then half of the food was missing. Absolute impudence.

Flies everywhere Trays not put away Rewards cannot be redeemed No ordering terminal

I got cold food and burgers and nuggets were soaked in water and the paper bags were broken. So far I haven't even gotten 1 cent back! Also there was no cheese on the cheeseburger and once instead of lattice potato fries

Burgers are ok. Toilet smells like piss. Close your eyes and get through when it's urgent.

Welcome and service unfriendly. Food (burgers, fries) not tasty as it was cold and disgusting. No napkins and straws on the 1st floor. Dirty floors etc. My son would also give 1 star out of 5. Don't come back.

The food is typical Burger King, just system gastronomy, nothing special standardized, but you don't expect that 3 out of 5 stars. What I expect in system catering, however, is friendliness and speed. 10 minutes of waiting time from ordering to delivery at the car counter is already a negative record. At least the fries were warm. The burger so-so. By the way, the employee at the car counter was borderline. Kindness is different. Service: 1.5 out of 5 stars Ambience: not rated.

The fries were rather bad and very dirty. With the 2 floors, the Burger King also wasted a lot of potential.

I'm giving it one star only so I can write this review. There was only one car at the pickup window at the drive-in and I waited at the order counter for about 15 minutes without being accepted. When I drove up to the window, assuming that the ordering counter might be broken, the young man with a headset on his head saw me, pushed the window shut and turned around and left me standing there. So no service, it's a shame I'll avoid this Burger King from now on. Especially since after standing at the counter for 15 minutes you could signal to the customer that you've noticed them. Unfortunately, this wasn't the first incident with long waiting times or orders not being packed and forgotten. It's a shame, good service and quality looks different.

Staff on March 8, 2025 11:51 p.m. very unfriendly

I got the wrong order. After I pointed this out to the employee, he cheekily claimed that my order was correct

Legends say I'm still waiting. The restaurant is equipped with several cash register systems. Unfortunately, none of the people in charge at this branch come up with the idea of ​​opening several of the 3 cash registers. After waiting in line for 20 minutes, the majority of visitors decided to throw down the spatula and go to another fast food restaurant.

Extremely unfriendly guy. Friday 8 p.m.

Burger King is Burger King - one would assume. But that is not the case. I compare this Burger King to others to compare apples to apples. The service was a disaster. We waited easily for ten minutes, even though there was only one other customer in front of us. The branch was simply understaffed. After we ordered the food, it came in a reasonable time, so everything was ok - we thought. First of all, we always order the vegetarian version of the burgers. When we unpacked the burgers, the patties were completely black on the edges and some of the top and bottom sides were completely burnt. This is not normal and other branches don't do this. The employee said that he could redo them, but they would look the same again. We ordered the burgers again anyway. They came and were at least less burnt, but still couldn't be eaten completely. Conclusion: Sorry, that was nothing! For us it was definitely the last visit to this Burger King.

Disrespectful, rude employee - I've never experienced anything like that. Then I prefer to deal with machines. Burger cold, shake lumpy.

Too few staff? It was pretty dirty!

No, the food was cold and the toilets are disgusting. I cannot recommend this restaurant.

To all the people who want to eat there, it doesn't matter. Because the food was cold and some of the toilets were broken.

Substandard service, very outdated and the staff very unfriendly. Absolutely unpleasant snack. Even if I were almost starving I wouldn't come here again. No thanks. Not for these prices. It has nothing to do with price/performance anymore.

Biggest juice shop! Coupons not accepted, service totally unfriendly and unacceptable. Food tasted old and interior is extremely outdated and dirty. No thanks!

Couldn't redeem my points With the statement that they do not participate in this bonus program and there were no points for orders

A visit that hurt. The employees present seemed listless and uninterested in the customer. They didn't know their own products. Chicken bucket? There isn't... But there was. Nobody could tell us the price, but it would definitely be in the app... Shift manager shot the bird, role model function is zero. Seemed completely overworked. Tables weren't really clean. A catastrophe.

Totally rude!!!!! Steal my 400 crowns and tell me later it's not possible!!!!! Such a cheek and snot!!!! Preferably zero stars, how can you set something like that.

Do not accept crown offers or participate in promotions. Employees sometimes speak very bad German!

Just been there. The employee with the headset on was a total disaster! Doesn't listen to what you want to order and brings you the wrong one. Only when I said again what I actually wanted did he say, super annoyed, that it wouldn't work that way. There is also an unpleasant smell in the store and you can't pay with points! Better not to eat here

Toilet no soap faucet loose and hand dryer broken Didn't change you. However, prices have increased

We have been to this branch several times, we hope for improvement over time, unfortunately in vain. At least there was less rubbish on the floor and behind the tables during today's visit. However, the employees had just as little desire to work as in previous times. Even when you ask whether it would be possible to clean the tables, you are only looked at in shock and then do so with a groan. However, only as if you swiped over it. After we received our feast, we noticed that one of the employees coughed into his hand several times while putting away a bag or even just started coughing without protection. Sorry, but that's where it ends. That was the last visit and Burger King is also contacted. However, it is already clear that nothing will happen anyway.

We wanted to grab a quick bite to eat on the way home, the burgers were ok, but unfortunately the fries were only lukewarm. Staff friendly. The interior not particularly clean.

All the free tables were dirty, I asked for the two tables to be wiped down, the BK worker then asked me which table we wanted to eat at. He only cleaned one table and not the others. He kept coughing into his hand, instead of washing it, he kept taking orders 😡🤢🤮. I won't eat there anymore. Toilets very unhygienic

Take the King Rip out again very quickly. You're making a fool of yourself with this thing. See how it works at McDonald's

Update after Corona: We do not participate in the rewards program here. What's that supposed to mean? Franchises should not be sold off. Most incompetent branch on the planet. Only drive-in business and even there you can't take orders quickly (coupons at the counter then expire). Not the first time, but the last. Unfortunately the drive-in is a one-way street with no escape 🤮 not even 3 stars speak for themselves, keep it up 👏🏼

Incredibly bad Burger King. He's dirty. The staff, especially the boss, are extremely unfriendly and make a lot of mistakes. There is no toilet paper in the toilet. The quality of the food is poor. Better visit the Burger King on Pariser Straße. Burger King Germany should intervene here as this "restaurant" is ruining the good reputation of this franchise.

Burger King at it's worst. - Boss unfriendly to no end - Toilet never opened upstairs - No possibility to wash hands - constantly unclean floors and surfaces - Crowns cannot be redeemed in the app - Downstairs toilet, no paper on the toilet and sink, after pointing this out, 20 minutes later nothing changed despite no public traffic - Tray carts constantly full, despite low traffic Burger King Germany Please take care of the store, that's not possible.

Employees speak very incomprehensibly, offers are all sold out, fries are cold, onion rings are cold, BigKing is cold, a burger was completely missing. Absolutely the last time I was there, quality is steadily sinking to a new low.

This Burger King is the worst thing I've ever seen, it's a disgrace, the staff is unfriendly and there's no plan at all. We stood in the drive-in for 45 minutes and couldn't move forward or backwards when I asked what happened to my order Cheeky, cheeky answer The staff has no idea of ​​anything, they need a school diploma to tie their shoes and then ask again. The store is dirty and there is shit everywhere Forget this store that is even allowed to be open go somewhere else save your money

Most annoyed by waiting. Waiting in line to get food, a good 15 minutes. Every kebab shop is faster there

Food bland. Service unfriendly. Restaurant dirty and filthy. No toilet paper, no soap, nothing to dry off in the toilets.

Urgently needs modernization measures, doesn't look very inviting. Food is below average compared to other BK branches. Self-service terminals wouldn't hurt either, especially if the people at the checkouts don't seem to understand you very well... you could go straight to the faulty card machine ;)

The one star is already exaggerated and too much! Food cold, location so cold that you froze everything and the staff were annoyed and overwhelmed by their own work! Conclusion, worst Burger King in the entire area.

This restaurant is truly an absolute disaster and leaves a lot to be desired in every way. The waitress, a Russian woman, is completely overwhelmed and seems to have no knowledge of the MyBK bonus program. Instead, she consistently refuses to even acknowledge it, which is extremely frustrating for me as a loyal customer. To make matters worse, she also gave me 5 euros short of change. When I pointed this out to her, she was annoyed and visibly upset because she had to reopen the cash register to give me the remaining balance. This incident is not an isolated incident, but reflects the recurring chaos that has prevailed here for years. Instead of getting better, the situation gets worse from year to year - and that's simply not possible. Customer service and professionalism seem to be a foreign concept in this restaurant.

The staff is unfriendly and arrogant. After we stood in vain at the drive and waited for someone to take our order, we drove to the window, where we were ignored, so I knocked on the window. At some point someone came and said that they had finished work and we wouldn't have come until after one. A quick lie, we were definitely there earlier, but no one answered the intercom so we went to the window. The staff also made fun of us and then ignored us. Great service, perfect for...

If the food is as cold as my hands, then it has nothing to do with quality!!

I just ordered it looks like the order went right but the cola tastes like wiping water the cola doesn't taste like Coca-Cola syrup you are definitely being cheated at this Burger King. Or freeway Cola that has been sitting in the sun for a long time. So disgusting that you can't drink it and I threw it away straight away. If you look at all the other reviews here you can clearly see that this is a very poorly run store. Some people write that they found a clean floor. Hello, we are here in a restaurant chain where cleanliness is of course important then you can't be happy that the floor was clean. It goes without saying that everything is neatly clean and hygienic, we are not in America where the ground sticks and the people are complete... I was in a McDonald's once and it was an absolute disaster, everything smelled like Bittenfeld, everything was sticky...

Staff unmotivated and unfriendly, Very long wait for food despite very little activity. Eat only lukewarm. Tables and floors dirty. No paper or soap in the toilets. Once and never again.

Eat cold every time. An impudence. Already complained about several times. Nothing changes

- Unfriendly staff - No self checkout - Food was lukewarm, the fries were even cold - Long waiting time even though there were hardly any customers