Kentucky Fried Chicken in Wiesbaden

Of the three big ones, the better one. We liked the Mainz branch quite a bit. The staff was good. The current Squit Game offering is great. Korean style is finally something completely different. The burger is not only an eye-catcher but also extremely tasty.

Ordering at the terminal is complicated. Orders are issued quickly.

⸻ 1 star – Fast food? More like slow food – and then no food! I went to the drive-thru at the KFC in Mainz-Castell today. First, I waited over 10 minutes before anyone even took my order. After I was finally able to order, another 15 minutes passed without my food being ready. After a total of about 25 minutes of waiting – and nothing happening – I just drove on. Fast food looks different. When I order at the drive-thru, it's for one reason: It has to be quick. Instead, I wasted 40 minutes of my life – and didn't eat anything. That's unacceptable, especially not for a major franchise like KFC. Therefore, only 1 star – and actually, even that's too many.

Exceptionally fresh meat, which is rare

The food was lousy, soggy, and not crispy. I had a bucket, a hamburger, and some croissants there. The drink was okay, but it was self-service. The atmosphere was typical of a fast-food restaurant with a drive-in. Unfortunately, everything seemed to be coated in a thin layer of grease, and it smelled strongly of frying oil. The restrooms were reasonably clean. ...I think, if I had the choice, I wouldn't want to eat there again.

The best store since the renovation!!

Best branch!!! Awesome service from Hakim

I was at the branch today at 10:15 PM, so I'm intrigued. I ordered my takeaway, but I was in the restroom and at the drinks station; everything was clean (tables/restrooms/drinks station). I walked to the branch 10 minutes from home and got a hot meal by the time I got home, which was also very fresh. So, it really deserves 5/5. As of May 18, 2025, 11:00 PM

Very good quality and delicious

Full marks... you don't get full like the other fast food giants and nice service even though the store was full

I swear they don't actually check what you order and just give you whatever is ready

What a siff... There is almost no cleaning here at all. You can wipe the table yourself. Not recommended. And as quality declines, it becomes more and more expensive. There are much better alternatives!!

Very nice KFC restaurant, not so cramped. Fresh hot chicken. Tastes very good, no gristle. The Zinger Burger is my personal favorite. Very clean and the staff super friendly.

I really enjoy coming to the KFC in Schierstein Wiesbaden because the cleanliness here is very high and the food tastes very good. There are large seating areas and there is a pleasant atmosphere. The staff are also very friendly.

Nice service and everything kept clean

Very good KFC, with nice atmosphere. I can only recommend it.

Very good food and very good price

Very good KFC, well maintained, nice atmosphere.

I was at KFC Mainz Kastell, the food was very fresh and the staff was very good

Great food and clean good service,,

Great service, very friendly and motivated!

The food is good and respectable and everything was clean with friendly service. Today we went to KFC Kastel because of the food we got the best team 😍❤️

Very friendly service, and everything was delicious! It was also super quick and uncomplicated.

Very good service and friendly employees

Unbelievable delivery and service remarkable

Great service good food clean everything 101%murat chef good managers

KFC impresses with its crispy chicken and spicy side dishes. The Original Recipe Chicken, in particular, is always juicy and well-seasoned. The fries could sometimes be a bit crispier, but they taste okay.

Awesome shop. Nice service. Top food. Very clean. Good seating options.

Top food! Top employees! Top shop!

Yesterday I was there the food was so great and the staff are very nice.

The employees are very nice and the food tastes good too

Great food and great atmosphere, always a pleasure.

I went to KFC again and I have to say: it was absolutely worth it! The chicken was perfect - wonderfully crispy on the outside, nice and juicy on the inside and with this unique seasoning that is simply addictive. I ordered a bucket of hot wings and crispy strips, with fries and coleslaw. Everything was fresh, hot and super tasty. The service was also quick and friendly, which made the whole experience even more enjoyable. I like that you always know what you're getting here: good quality and really tasty food. For me, KFC is always a good choice when I'm craving hearty fast food. I'll definitely be back!

In the past, people were fed up with the food. Only poorer today. Paid 26 euros for 2 menus and now 1 hour later I'm seriously wondering what I even ate. I had the three chicken pieces menu. I had to complain when I picked it up at the counter because the nice lady actually wanted to sell me a chicken wing as a piece of chicken. After my complaint I got a new part which was just as puny as the rest. The poor animal must have died of malnutrition, I can't explain it any other way. Even the coleslaw that used to be really tasty is no longer the same today and is just sour. This was our last visit to the shed... Conclusion: KFC is rubbish!

We were just at KFC and ordered food to take away. It was really a great experience with the staff, we laughed a lot and left the restaurant with a smile, thank you for that! ☺️

Unfortunately incompetent staff

Service chaos, takes forever, wrong orders, wings lukewarm

Haven't been to Kentucky in a while... Food like it used to just felt less and more expensive. The shop was really dirty even though there wasn't much going on.

Everything was great, the food was delicious and the staff was very friendly and nice 👍

One of the better KFC branches.

Really nicely renovated. Food was good, but as is often the case with KFC, lukewarm.

When a customer is grabbing food from Drive it means we are in hurry!! but nooo it take Ages to take your order and ages to prepare, its awful

Tasty, friendly, unhealthy :-) Ordering is now possible via self-service via screen. Very effective!

Been there again after redesign. One of the neatest branches I know. I'm a little sad about the spicy chicken pieces on the bone, so I deducted a point.

The waiting area to pick up your food is poorly done. You stand in the middle of the aisle, blocking the path for other guests and waiting as ordered and not picked up. The waitress at the food counter hardly understands you. You can order different drinks from the machine, which is totally pointless since you have to fill up your drink yourself (you can put whatever you want in it). The drink I ordered wasn't available at the vending machine (great that it isn't on the ordering machine), so I put another one in, but all that came out was water. So I filled the cup on the other (great watery drink). I then waited an eternity for the food (other customers who came much later got their food well before me). While waiting, I noticed how dirty and untidy the tables were (perhaps the customers' fault, but it still leaves a bad impression). I then left with the intention of never coming back. Absolute DISASTER.

Been to KFC for a long time. Chicken was very tasty, side dish too, only the prices have gone up a lot, a menu for almost €15 is quite steep for a fast food chain

Overpriced. Sterile atmosphere. Bland food. Cold food. Genuinely have eaten better in a hospital, which is where I'll be going to get my stomach pumped.

Unfortunately, the staff had very little interest in communicating with the guest The food was lukewarm and a bit dry

Ordered 18 Hotwings Bucket today at 5:50 p.m. It was just wings, not a single leg!! Disgraceful!!

Sometimes a bit underdone and sometimes they forget items in your meal

Women's toilets can only be entered with a nose clip. Stairs and floor covered in grease. I already mentioned this on site two weeks ago. Still no change

Tasty as always, chicken was crispy and the fries were delicious! There was no soap in the dispenser. It's bad if you eat with your hands 😩

FOOD POISONING!!!!!! On November 24th I took something to eat at home, then I ate the salad, a few fries and 4 wings. 1-2 hours later I suddenly had a stomach ache and vomited all night long and... as the emergency doctor discovered that night, I had one there Contracted food poisoning…NEVER AGAIN!!!

December 19th, 2024 4 p.m.: The restaurant is only 10% full, there are 2 employees behind the counter talking animatedly. There is little to do. It's difficult to understand why all (!) tables and benches are dirty. The floor is covered in sticky stains. 1 order terminal is out of order. The atmosphere is horrible, I don't feel welcome. A disappointing performance, but at least it's consistently offered until dinner. 1 burger, 1 portion of fries (the taste is somewhere between old hat and old hat) and some stale water for 15€. It's amazing that this business model holds up.

It's definitely something different than the competitor. I enjoyed it very much.

Unfortunately, the spicy chicken pieces were removed from the offer without any obvious reason being given. That was actually the main reason why I always went to KFC, the breading was so delicious, how can you take something like that out of the program. For what is now offered, the price is no longer there, portions are much too small. Ciao KFC

Picked up the family bucket. The customization was a little confusing. Not what I remembered in the past. However, the family still enjoyed it. The portions of sides were pretty laughable for a family: small fries, half of a corn cob, and small mash potatoes. I guess it's for a family with only one child. The food tasted good and the staff was friendly. Overall a good experience.

Employees in a good mood, there should be more of them.

Cheapest KFC in Germany. The food didn't taste good at all.

Free refill, but missing Dr Peppers😁

Cold plastic atmosphere, but service was nice. Chicken parts were bland, the mashed potatoes didn't deserve the name

Very expensive and tastes nothing

Food like everywhere else at KFC, ok. Service still capable of learning in terms of friendliness and dealing with customers. Toilets? Disaster. When was the last time this place was cleaned? And what are these stupid order terminals and pickup screens for when they are not in use. No thanks.

The food, spicy chicken pieces with side dishes, were very tasty. But I think the prices are way too high.

Waited 10 minutes in the drive, no order was taken, there were no other cars there. I should just wait.

Everything's wrong, they'll never get anything done again

3 people and I paid €35 ​​for 2 menus and a side dish. impertinence

Food was typical quality for KFC and the people are friendly but my order was wrong twice at the drive through.

As usual, good food. Unfortunately, you can smell the fryer grease when you leave the restaurant. Therefore ambience is only one point. It could also be nicer inside.

Service is quick and and the food is fresh and hot. Can't go wrong with the chicken box for 11 euros. Gives you a good mix of everything. Love the skin on the original recipe chicken pieces which is why I frequent KFC . Their hots wings are nice and crunchy too.

Fast food, but better than McDonald's

In the past, refreshing towels were still included. These days there aren't even normal servites at the DriveThru anymore. That's really sad. There was hardly anything going on in the restaurant. “Crispy Thursday” was displayed in the screensaver on the order boards. If you want to order it, you won't find anything in the table, so you have to order it again at the checkout...

Super deal bucket ordered, looks great in the photo and what arrives isn't enough for one person.

It's just a fast food restaurant

Long waiting time, cold and soggy food. Mashed potatoes and gravy are pure chemistry

Not recommended, small portion and expensive 😭

if you can't distinguish between Hotwings and Crispys

We ordered there today directly at the checkout, I was very surprised that the employee really took the time to take our order and how friendly he was. Many thanks to Mr. Singh for such a great service!

It was ok but ordering just wasn't nice. 😞

I have already failed to order at the “self-ordering kiosk”! It's a shame that this KFC franchisee is now feeling my frustration. The employees of this branch certainly don't deserve that. But: So What.

The service was great, all the employees are super nice and patient, the food is also good but maybe a little cheaper would be better, but still completely ok

Please give the store a thorough cleaning. Food is okay and price is reasonable.

Worst fries 🍟 I ever had!!!! Chicken can not be named like it. Drinks are stretched with water! Totally ruined my day ! This place will never see me again !!!!!!!!

Our first visit to kfc. Overall we were satisfied. The food was delicious and freshly prepared. A bit dry for me, but a matter of taste... What I didn't like at all was the drinks... KFC should still work on drinks. The service also needs to be worked on a bit. The saleswoman was completely unmotivated and had no friendly contact with the customers.

The only KFC where the food doesn't just taste like fat and you can also enjoy it.

Hotwings always work, they just have to be there every now and then. The fries are also delicious

Better than before but still a lot of room for improvement ⬆️

Chicken way too dry, fries cold and unsalted. Not again for this price!

The quality has seriously deteriorated. Chicken pieces are also getting smaller and smaller! 2 adults and 2 children just under €50. already crazy. In addition, the food is not fresh, the tables and floor are very dirty. I don't even want to talk about the toilet. What a shame!

I ordered a takeaway menu from the KFC Mainz Kastel drive-thru. The service was quick and efficient, the employee had no difficulty understanding my order. This isn't always the case, but generally things go well depending on how busy it is. As for the food, it was the familiar KFC menus. Although I'm not a big fan of fast food, I occasionally use these services when time is short.

The one star just because there is no other option, miserable service, inedible food

The chicken pieces were totally dry, the coleslaw didn't taste fresh and the fries were barely seasoned - very weak!

The KFC branch in Kastel is mediocre and only partially recommended. After ordering through one of the terminals, I had to wait almost 15 minutes for a single burger. The food was ready after about 3 minutes, but the employee who was in the adjacent office didn't feel the need to interrupt his lively conversation, even though he had obviously seen me. Accordingly, the burger was cold. Otherwise the branch is quite clean, although there is no paper in the toilets. On previous visits and orders, the service was better and the food tasted better. What is absolutely worth highlighting are the low prices for individual burgers. Compared to similar fast food chains, you can also get a small snack here for little money.

Display board defective. Uncoordinated. What a mess. Then the numbers are called out in a whisper. All the people are piling up at the counter. Update 2024-05-17 The scoreboard is working again. All the tables weren't cleaned and were really sticky. Because the store was empty. I've given up all the tables. Then I got a serving and water and handed it to me. Of course the stickiness didn't come off. It was so sticky that sometimes pieces of the serving were stuck.

Food was delicious. In contrast to Limburg

Unfortunately here too there are only terminals for ordering. Terminals totally dirty.. You lose interest.. Won't go there again..

You are very nice and friendly. I would also be very happy if I could do my internship with you

Since they ran out of chicken parts in Extracrispy, the visit has become pointless. The normal breading is limp and the chicken has shrunk, I think that's called shrinkflation. In addition, the price/performance ratio leaves a lot to be desired: 2 parts (equivalent to 1 leg) for 6.40 euros... I get half a chicken for that at the snack bar. The fact that the floor there has been sticking with grease for as long as I can remember - a gift. But the employees are friendly.

Expensive and the breading is really hard

In Mainz Kastel I will never eat in this shop again. Tables are sticky - left us standing - fries weren't ready. I didn't want any legs, but what I got for 28 euros was just sickening, 3 pieces almost just bones with mini meat leftovers and the taste was disgusting, the shop should be closed - cheekiness to the power of three