HANS IM GLÜCK - DÜSSELDORF Kö-Bogen II in Düsseldorf

Overall it was okay, service was quick and friendly. Unfortunately it seemed a bit rushed. The taste of the burger and fries was okay, but definitely not a culinary revelation. The overall atmosphere is quite cozy. Conclusion: You can do it, but you don't have to. There are better ones.

100% satisfied! Great service and I'm also extremely happy with the food! Very tasty & great selection, always happy! 🌞 Great value for money & something for everyone, both veggie and vegan

Great service, super nice young people!! Was here on May 4th, 2025! Leeeeeeeeeeeeeeeeeeeeeety food. Lucky move with avocado, wow!!! And Grazie Pistazi, hmmmmm

Nice place to have a bite to eat or a drink. The staff are friendly and helpful. Highly recommended!!!

The warm drinks were a tad too cold. The portions were a bit small but the taste was good.

Loved the smashed burger, onion rings are amazing. The service was a bit slow and had to ask for someone to get our order, but overall it's a place worth to visit.

Food was really tasty – thanks to Lion for the recommendation! Super nice guy, super attentive and just really pleasant to serve. You immediately felt comfortable. This makes going to a restaurant fun! Definitely coming back.

I waited 20 minutes for my order to be taken and the waiter was very unfriendly. Then I waited another 50 minutes until my food came. It wasn't worth it

I absolutely cannot agree with all the positive reviews. This may seem like the biggest Alman, but one star is still too many. At least I think that the service really makes a difference when visiting a “restaurant” and it was really terrible. I don't care if the food tastes good, but if you get the impression that you're not welcome, the rest is shit. We waited 15 minutes for someone to take our order. Absolutely no big deal, but this guy was so rude. "Have you already ordered... Individual or evening menu... Yes, okay". No smile, no friendly undertone - nothing. Instead, the standard program is rattled off and in a pissed off tone. Then the wrong drink comes. Here too, in principle it's not a problem, but I can't help it that it was mixed up. So you don't have to let it out in annoyance. Then we wait 40-50 minutes for food. I can understand it somewhere because it was just full, but that's not really possible. Then we want to pay and are directed to the scan sign. Doesn't work. So we have to pay face to face. The waitress wasn't in the mood anymore.

First of all we had to wait half an hour for our order to be taken (which was extremely annoying and unfriendly) and then the food only came after 50 minutes. The food wasn't particularly tasty, but okay. However, the elderberry mint thirst quencher is just water with a little elderflower syrup in it. Another quarter of an hour passed before we could pay, in which eye contact was skillfully ignored by the waiters and then we were only briefly informed that this could be done using the barcode. Since we didn't have a credit card or Google Pay, this wasn't possible and we had to wait again. I also think it's pretty bold that when paying via barcode you only have the option of giving a tip of some sort. No tipping is not even an option there. And then after such service... Really disappointing, especially after I've always had relatively good experiences with other "Hans im Glück".

Personally, I wouldn't come back. Extremely long wait for food.

Might be the worst hamburger patty I've ever eaten. The bread, salad and potatoes were very good. I really couldn't eat without them.

Very pleasant evening. Nice waiters respond to your wishes. The waiter with the curly hair was especially accommodating

Very good service and pleasant atmosphere! Funny waiter with curls

Super delicious food that was ready super quickly. And simply great service! Definitely coming back.

I was happy with Hans today, it was delicious but unfortunately I'm missing the parmesan sauce, which was really delicious on the burger and on the fries and it has to go back!!! please bring back the parmesan sauce!!!!!!

Really good experience. Nice waitress and barman! ✨

Funny service, very nice. Food great!

Food and service are okay in an expected way. But the condition of the outside terrace is more than disgusting: rubbish is flying around and the floor hasn't been thoroughly cleaned for a long time. Not a flagship for the chain.

It's going ok! It took an eternity to place the order and it took forever for the food to arrive!! Then the order wasn't even complete. The rest took a long time. So not great for families

Food, drinks, ambience: everything is great! Waiters sometimes a bit “stressed”!

Delicious food and great ambience

Delicious food 😋 Friendly staff. We'll be back!

The restaurant is good, and the staff there are very kind. The thing that caught my attention the most was the hamburger bread. The texture of the bread was very soft. Foods do not have a special design. The restaurant menu is interesting, it reminded me of my childhood story books. The decor of the restaurant is interesting and funny. Attention Attention, wash your hands before sitting, because it is very difficult to sit and get up from behind the table. I can’t give it 3.5 stars, so i give 3 stars

We have been eating at Hans im Glück, usually once a week for lunch, for more than two years. With the new menus, the double espresso is no longer available, which corresponds to a price increase of around 17%. At the same time, the service is constantly getting worse and the last time, after a very long waiting time, we only received an “information - no invoice” as an invoice. Too bad.

In fact, that was my first visit to Hans im Glück. I was more cautious at burger joints after a bust. But now I was pleasantly surprised. Not only is the staff great here, the burgers, salads and cocktails also tasted great. The jalapenos could be a bit spicier. There was communion (from 5 p.m.). So the price is completely okay. I'll definitely be back.

Very nice shop. Great service, great food.

Yesterday we had to wait over 50 minutes for our food after ordering - that's just not possible at these prices. We felt forgotten at table 8 hidden behind the bar. No service at all.

We were there with 6 people. Everyone enjoyed it and our waitress M. was super nice! Thanks!

Everything fine. Except for the uncomfortable benches inside...

New menu and smashed burgers are great. Location on Kö-Bogen is great. Staff top. Thanks

Very good food at fair prices. Attentive, nice and competent employees. Everything is great.

Super tasty burgers for vegetarians too! Fries are also great and I also like the concept of the sauces at the table. A small point of criticism: someone celebrated their birthday there and then a super loud happy birthday song was played from the restaurant's speakers. At first you are simply frightened and when you no longer understand your own words you unfortunately have to stop talking at the table for 2 minutes until the deafening noise It's over. If it were made quieter and shorter, the ambience would be much more pleasant.

We were there at lunchtime. Top service, delicious food. The thirst quenchers are really recommended.

Very tasty and great service but the waiting time was a bit longer

3/2025 It was very crowded when we spontaneously wanted to eat there. Very flexible staff, we were able to share a table with other guests and didn't have to wait long. Food very tasty and nice and warm. Service was very patient with us 😉

We like this restaurant the burgers are delicious, but unfortunately Two of the staff in this branch were very rude for some reason, we felt they were picking on us. They yelled at us when my 18 month old dropped the table mat on the floor, telling us it is not suppose to be there.. also they didn't allow us to add to the order. We felt unwelcome and we wanted to leave, we only stayed since our kids were quite hungry.

A wide variety of burgers, chicken, beef, or veggie. The fries were very well made. The variety of sauces to choose from is super wide, with many vegan options. Still, the taste of my burger didn't leave me with a wow. Was it delicious? Yes. Was it amazing? I doubt it. Also, it's difficult to evaluate the service; when ordering and paying through a web app, there are servers, but they're so few that you end up using the website.

If you like pepper, then “Pfeffersack” is the best choice, very tasty.

Delicious food, very friendly staff, clean restrooms and comfortable business premises, would love to come back :)

If you want vegan burger, there are better places than here. I’ve ordered a burger with vegan patty and truffle sauce and there was literally no taste of the truffle sauce. I had to wait 50 Minutes for my order to arrive and had to ask another waiter, that wasn’t responsible for my table, for the food and he got it to me within minutes. If the restaurant can’t handle these many orders, maybe they should stop accepting new customers. Several customers next to me left, since they’ve been waiting too long for their order. When I wanted to leave, I had to wait almost 20 minutes for my bill. Wasted my time here, wouldn’t come again

The food was really nice…the service was good but a bit slow.

Very tasty food and very, very nice, child-friendly service

Overall really good. Recommended!!!

Good burgers and friendly staff. The food is always tasty and fresh. It can get busy on weekends, so it’s better to book a table in advance.

We've eaten here twice, it looks nice and the burgers taste very good for the price, there's a lot of choice. Very polite and attentive service, Anna is a lovely and funny girl, no wish was denied to us even though it was very, very busy at the weekend. The big waiter was also super nice, you can sit comfortably outside and even though you sit close to each other you feel very comfortable, but in the end we preferred to sit inside. We'd love to come back!

Simply delicious! The selection of vegan and vegetarian burgers is very large and diverse. My absolute favorite is the Zeitgeist burger. The staff is also very nice and attentive. We got a table for two relatively quickly (after about 5 minutes) on a Saturday evening without a reservation. Highly recommended.

Very friendly staff and delicious food.

The good first: nice waiters & service and a nice ambience right in front of the theater! Unfortunately the food wasn't tasty at all. The sweet potato fries are lukewarm and unsalty. The Cauliflower Wings were very little - otherwise fine. Unfortunately the burger was also rather cold...

I really enjoy the food at Hans im Glück. The burgers are delicious and so are the cocktails. The staff does a great job and the atmosphere is just right!!

App is good and fast but I didn’t see any English versión.

Extremely unfriendly waiter (lazar (we were insulted and waited 120 minutes for our food, which unfortunately was prepared quite carelessly - the worst Hans in luck I've ever had))

Friendly service Good value for money Drinks didn't come until after 35 minutes

Lion is such a TOP waiter, helpful, responds to individual requests; The vegetarian burgers are awesome, and the salads are great too! Gladly again !!

By chance I was at Hans im Glück in Düsseldorf twice this week. On Thursday with friends and on Saturday with my family. Both times it was great. Of course it was emptier on Thursday. Thursday I ate the vegetarian burger “Beherzter” with jalapeños. There were also fries and a cocktail “non-alcoholic blackberry” on the menu. Our waitress was called Hanna. She was super attentive and friendly and helped make it a very pleasant stay. We stayed so long that she had to kick us out just before 10 p.m. because they were closing. That says it all, right? On Saturday I ate the vegetarian burger “Olivenhain” and drank the cocktail “Moskito”. It was very busy and it took a long time before we could order and until our food came. But everything still went smoothly and we got what we ordered. Unfortunately this time we weren't sitting in Hanna's area. Our service was rather lackluster. Our son informed them that the soap in the men's room was empty. She didn't care about it. I informed the manager a few minutes later (at least I think so). He immediately sent her up to replace the soap. That worked very well. Meanwhile, to my delight, Hanna brought us our burgers. She's just great. Conclusion: Very satisfied both times. I'll be back.

Very nice restaurant, service friendly and very attentive

The restaurant was full, but the service was friendly and efficient. Quality is good and value for money is also right.

Very tasty food and fast service. Hannah was a super nice and warm service!

Very nice staff Very good food Will come back

Very cool restaurant and bar with extravagant decor. Somehow you're sitting in the forest. Super friendly staff and good food.

Michelle is the best and worked well and quickly, friendly and respectful

Burger was tasty (not great) and the service was friendly. But I deducted 2 stars...one because of the cleanliness of the store. Lamps etc. everything was dingy and the food was only slightly warm. Since we were under time pressure, we didn't complain.

The store is nicely decorated but the seating is very uncomfortable. It could also be a little cleaner. Dusting isn't exactly our forte. Service very friendly and accommodating. The burgers taste really good. However, I have to complain about the price. Burger just under 16 euros ok As a menu plus 10 euros for a bowl of lukewarm fries, a cola and a coffee that you don't need is just too much. There is more for the money elsewhere.

The service staff is awesome. Authentic, friendly, accommodating!

It was really tasty and went very quickly. Above all, the service from the waiter with the curly hair was great

We had dinner there with a large group, we had a lovely evening, the burgers are really delicious and the selection is also fantastic. The burgers are definitely good for the price, but the drinks are too expensive for me personally, even for the central location. This Hans im Glück is also really cramped, you get the feeling that they are trying to get as many people as possible into the restaurant, so it is quite loud and you have no room to move around. The service is quite nice, but with all the people you have to wait longer.

The waiter with the curly hair was super friendly and personable, I would come back just because of him.

Great service, delicious food, personable and friendly waiter (with curly hair).

We came to celebrate the birthday of our dear colleague and friend. The large group was served in a friendly, prompt and excellent manner - despite the many different orders. In addition to a great location, great portions, a birthday dessert surprise and a 43 shot on the house, our nice and courteous waiter made the evening perfect. We would be happy to come back with our group very soon.

Very tasty food and the waiter with the curly hair was great!

This evening we were at Hans im Glück and were served by a very friendly waiter. Not only was the food delicious but it was also prepared quickly. Ambiance: Modern and chic. If I had a suggestion for improvement: softer seat cushions. Our waiter @Lamar provided top service: we had the food at the table very quickly and he also fulfilled all of our special requests. He wasn't pushy, but was always there when we wanted to order something. Very friendly, attentive and personable. Top! And very happy again. We haven't had such good service in the catering industry for a long time! Thank you!

The food and service were really great. The ambience is very cozy with the light, especially in the evening. Everything was great!! Our waitress, the young man with dark curly hair, was very friendly. We'd love to come again.

Best guy with the curls Eat deliciously

Ruth was our waitress and she was very kind and polite, as visitors her knowledge of English was very helpful. The food was also very good, especially since there were gluten free options.

A great experience from start to finish! The welcome was warm and the service was always super nice and attentive. The burger was fresh, juicy and tasted great. The atmosphere in the store was also convincing. It's definitely worth a visit and we'll be happy to come back!

Very friendly staff, especially the curly-haired waiter.

I was there yesterday with my parents. We liked the ambience, food and the great service! Greetings to the nice waiter with the curls

I've eaten there several times and I liked it again! :-) Very nice, attentive staff and delicious food. Atmosphere nice, as usual in this restaurant chain. I'll definitely come back.

I had a nice meal with a friend today, the benches could be more comfortable, but everything else was really very pleasant. We would like to thank dear Anna for her service! 😉

Very tasty and a nice large selection of vegetarian and vegan burgers. Ordering via mobile phone works without any problems, even if it is a bit unusual. At lunchtime there is a fair offer as a lunch menu. The restaurant is comfortably furnished.

Fast service, smiling and friendly staff, delicious burgers!

Service desert Germany takes on a whole new meaning through service. Food was okay and the location is also very nice

The shop was packed, but the food came really quickly and all special requests were taken into account. In all the hustle and bustle, I was particularly impressed by the incredibly friendly service.

The food was delicious, you could spontaneously come in with 13 people on a Sunday evening! However, in the women's toilet in the last two rear cubicles there was a really inconvenient toilet paper dispenser through which you could only get small 2x2cm scraps. The toilet was also extremely dark, which can be very disadvantageous as a woman. In addition, the benches were particularly uncomfortable, you wouldn't want to sit there for 2 hours. So basically the restaurant is quite good and I like going to the chain, but I would really want to avoid this branch because of the benches if you want to have a comfortable dinner... What a shame!

Very nice staff, food was great Gladly again

We ate there for the second time now. Very friendly and courteous staff. The burgers there are also very, very tasty. I also think the beautiful furnishings are very good and successful.

The food is okay, but not a highlight. The service is miserable. Even though the shop was empty, it wasn't until 20 minutes later that we were asked if we wanted something to drink or eat. The atmosphere is cozy.

Everything was just incredibly good. Starting from the reception, despite not having a reservation, we got a table straight away without a lot of waiting. The food was super fresh, super tasty and arrived super quickly!!! The service was second to none!! We have never been served so quickly! The ambience is great and the restaurant is beautifully located in the middle of the city, perfect for taking a short break while shopping or ending the evening there!! One of the best Hans im Glück I've ever been to!!!! We'll be back.

Prices were a little high but it was delicious

Delicious food, very friendly service, gladly again!

At Hans im Glück in Düsseldorf, the burgers unfortunately had a slightly unpleasant smell, reminiscent of a low-quality fast food restaurant, and the service was noticeably slow. While the ambiance is warm and inviting, these issues detracted from the overall experience. Enhancing both the food quality and service efficiency could significantly improve the dining experience.

Very nice burger restaurant with a birch forest atmosphere. The selection is great as the burger is offered in all possible variations in terms of meat or veggi, the bun and sauce. Everything was very tasty and the cocktails were really good too!

There were 5 of us there and we are super satisfied, Ruth served us really well, we still had to wait a long time and had a great time!

My daughter really enjoys coming here. She thought it was really tasty!

The food was really great! Just a pity that we had to leave immediately, no time for a drink afterwards.

The classic burger and fries are, as you would expect from Hans im Glück, very tasty. Grandma's secret rounds off the menu sweetly. What should be highlighted is the extremely fast and always charming service led by the excellent Lamar. And the atmosphere is exceptionally beautiful and warm. That's why we come here regularly. Many thanks to the entire team!

12/07/2024 Again and as always a great evening, very tasty and outstanding service that goes straight to the heart. Everything fits, from the totally friendly and almost familiar welcome, to the very attentive and forward-looking service, to delicious food and simply a very pleasant, modern and yet cozy atmosphere. We were there with three generations and everyone was happy. Our dear Papa & Grandpa enjoyed a bowl with great appetite, our “Mama & Grandma” burgers and fries - it was surprisingly easy to find something for everyone. Thank you very much for a wonderful evening! A great experience - we look forward to the next visit! ❤

First we waited at the entrance for almost 5 minutes When we were at the table they didn't explain to us that we could order using the scanner or from the service. When we discovered the scanner we ordered, we waited for almost an hour, 3 things were missing and the burgers were cold. There was no apology or anything like that. In the meantime a service person came and wanted to bring us food, but it wasn't for us. We told her that we didn't order it and she simply replied that it was probably for another table. Her tone made us feel like we were to blame. Even though the burgers were cold, they still tasted pretty good.

We are still sitting here after 50 minutes of waiting for our food, a waitress (dark long hair) tried to sell us the wrong food and became super rude and unpleasant even though SHE brought the wrong food to the wrong table. Absolutely unprofessional and unacceptable. The lady should ask herself whether walking around with a face like that is the right job for her!! The food reached our table after a good 60 minutes, looked good, but was cold!

A wonderful experience all around