Gasthaus zum Eisernen Kreuz in Heidelberg

Terrible cafe overpriced and food was not fresh. Also the owner was v rude. And even though we ate there just 10 min ago and were returning from a walk, he told us public restrooms are only for customers...didn't even bother to ask if we had eaten there earlier.. Avoid at all costs..

rude. ill-mannered, they give a terrible service and reluctantly, it seems like it's the customers who are doing them a favor

A beautiful café in Heidelberg's old town. The cakes they serve are delicious. The staff are also very friendly and attentive.

Ordered a simple breakfast and was already completely overwhelmed! The vegetarian breakfast came with bacon and sausage, the ordered items were missing, the pepper shaker was empty, and when I approached the staff, they didn't even bother to come to the table and properly clarify the matter. Instead, I received a dismissive hand gesture! Terrible and never again.

The food is standard fare and quite expensive. The seats are very comfortable.

We never write reviews, even when things are good and when they're bad, but this one is so bad that it's simply undrinkable. I can't even drink the latte macchiato; we also pass on regular coffee; it's inedible. Are the cakes homemade? I can't believe it's ready-made cream or something mixed in. The restrooms are a disaster; there's no paper in the ladies' room. The staff at the self-service checkout are unfriendly personified.

Had a wheat drink there. It was very tasty! Unfortunately no service. But you can probably do it.

What was that??? Industrial meatballs and store-bought potato salad??? Seriously ? Really guys, you're not up to it, it was just a rip off, nothing else!!! - 1 star for the food! Spaghetti pesto served cold and not edible...

service letting down this place, so unhelpful man behind the counter ! not recommend this place at all !

There is no service. Staff totally unfriendly. Cake was ok. The house recommendation (large filled balls) are not fresh. Unfortunately. I'm an expert and at 5.65 it's a disgrace for such an old ball Never again!!!!

The counter order taker must have misheard our ordering two bowls of soup. When the meal was brought out by a young man, I said we had ordered two. Rather than go back and make the correction, the young man challenged me, and showed me the order slip, that only one was ordered. He's totally unclear on the concept of service.

Terrible, rude service. Not typical service throughout Germany, outwardly unhelpful and inconsiderate. Two separate orders from different servers and an interaction from a manager/owner.

I can only agree with that. After a long drive we urgently looked for a toilet and unfortunately couldn't find it straight away in the car park. My experience at the inn, which is right next to the underground car park exit, was similar. An older lady with short gray hair was also polite after Toi. I asked for the key to have a coffee with my husband afterward, with an announcement, and got the following answer: "This will only be handed out if you have sat down and placed an order BEFORE. That is an excuse, in the past guests have often claimed that and After using it, we prefer to go to an Italian restaurant."

Self-service! But the pastry art is at the highest level and very tasty. Unfortunately there is no service, so I don't give it a star because it's self-service. Ambience could be cleaned up a bit more. Makes a messy impression. If you want something sweet, you order it at the main counter downstairs, then go up to the drinks counter, pay for everything and sit down somewhere if there is a space available.

Self-service. But very nice, friendly, fast. The food is simple, tasty and good value for money, especially for the location. You can have a good time here.

Canned goulash and lentil soup - baah.

Impolite!! Bad coffee ☕️, kitchens incredibly sweet, not recommended...

Can't confirm that anyone at the checkout was rude. Self-service, top price/performance. Food was good.

Delicious cakes and tarts, cleanliness could be better at our table.

Service in the restaurant was unfriendly and incomprehensible when parts of the orders were missing. The ice cream with chocolate sauce and sprinkles was missing sauce and sprinkles. The ice cream was missing ice cream. We only got the missing items after a little discussion with the waitresses. There were no sprinkles at all. In general, only the location of the restaurant is convincing, the rest needs improvement.

Politely asked about using the toilet, it was only for guests and it was not possible to use it for a fee. That's the very last thing and speaks for the other reviews!!! Worst service, ZERO stars for this store!

Nog slechter dan slecht. De toeristen komen toch wel, wij helaas ook. Bediening en vriendelijkheid kennen ze niet. Gasten voor ons lieten dit briefje achter....(zie foto)

A very good Place to have Breakfast. Besides, one dish is enough for two persons. It depends on how much you usually eat for Breakfast. I recommend it

Pysznie.. ceny przystepne i mila obsługa..

Schön zum Draußen sitzen, innen eher 70er Jahre, Personal unterbesetzt und nach einer halben Stunde und schon serviertem Brot war klar, dass der Rest nicht existiert....

Paprasta lauko kavinė, turinti savo patalpas pastate