F + R Gaststättenbetriebs GmbH in Heidelberg

I paid full price for a not-so-fresh bread roll just 5 minutes before closing time. So if you're going to charge full price, at least make it fresh, not rancid. And even right before closing, you can still be friendly. I would have been better off buying a doner kebab.

I ordered a yufka with double meat, but ended up only getting the regular portion – and that for €11.50. For that price, I definitely expected more. It was my first and last time there. Furthermore, the employee in the hat was very unfriendly. His only explanation was that he'd been working there for six years and knew what he was doing. Unfortunately, I didn't feel like I was being taken seriously as a customer at all.

Very rude service, cake heated in the microwave, coffee okay. Warning: They have trouble issuing receipts and try to cheat by giving you a printout of your order!

A convenience food that's kept warm for a long time. Completely overpriced for this quality and self-service. The view is the only positive aspect.

Excellent service, friendly and fun, excellent food, excellent drinks and good prices.