Elysee Hotel in Hamburg

Nice hotel in a very convenient part of the city. Rooms were confusingly designed with a "double room" consisting of 2 single beds pushed together. I the rest of the civilized world a double room is two separate queen beds. We were forced to separate the beds on our own and sleeping in a single for a week was a major negative for the price paid. Big bathroom, poorly laid out with the shower wand precisely at stomach height. The counters are oddly laid out making poor used of the space. I don't understand who approved the room design. Food was quite good. Bar staff friendly but slow compared to most hotels I have stayed at. Restaurant staff quite rude and inattentive at time, even scolding you if you ask for more cream at breakfast ?!? I may look at other options nearby in the future.

I'm here at the Hotel Grand Elysee, here in Hamburg, among the attendies for the WBC Annual Boxing Convention, and I must say that the restaurant, Brasserie Flum, provides such tasty meals, especially the steak dishes, and kudos to Alexandra Nowak, the waitress who had served us our meal, is so courteous and friendly, having done a superb job, having cheerfully served us our wonderful meal!

Allow me by stating the facts. I had no intention initially to sending any review as such, as I respect the industry and all the hard work behind the hotel operation/management. Have been in the industry for over 12 years. First time in Hamburg, first time in this hotel and sadly to say, (definitely does not deserve a 5 star, hard to reach a 4 star if compared to level of service compared to other countries in EU. Service has been overall poor and rude from most of the staff. Example: Sitting at one of the tables at the lobby bar, I have heard a few inappropriate comments from one of the staff members towards a guest. She was unnecessarily straightforward & giving most of us the impression that your staff is selective in level of service depending on the nationality & ethnicity of people and in general behaving in the opposite manner of being hospitable. There are many different ways to approach, ask politely & expressing a thought or a favor. But she has done it in the worst manner possible. However, the housekeeping/room service & the bartenders at the event halls downstairs were lovely. They deserve a recognition for their friendliness & professionalism. However, lobby & people in charge of events have shown dissatisfaction & disappointment to the highest level Sorry for a harsh review, but management needs to know and take action keeping the standard of a so called 5 star hotel which is not even close to honouring it. A lot of international guests staying at the hotel currently & instead of stepping up and providing the best service possible for a good pleasant stay & reputation of the hotel, has been the complete opposite at the moment. Good luck in the future with the hiring the right managers for departments & providing professional sweet service if will want to prosper & stand out in the industry.

An all around fantastic stay! Excellent service, attentive staff and perfect comfort - you couldn't ask for better. Absolutely recommended!

A great break from everything your heart desires.

I chose to celebrate my 50th birthday at the hotel and the hotel recognised this in the best possible way by putting a bottle of champagne in the room. A marvellous hotel that has earned all its stars. It is not a new hotel but of high quality.

I wanted to book the hotel for anniversary celebration as it’s quite popular and looks like a lovely place. However they cannot arrange anything for the special occasions due to high number of guests. Understandable but definitely not a 5-star service level.

A house with style and rightly 5 stars. The location is also excellent.

Very well located. Quiet rooms despite being close to main roads. Good restaurants. Walking distance to the Aussenalster and the city center. Great service.

One of the best addresses in Hamburg. Upscale and cozy atmosphere. Ideal for business meetings.

We had a really nice weekend with the whole family. There is even a playroom for the children and a lot of attention and understanding. We were impressed by the selection of very good restaurants, as well as the hospitality of the staff. You can see that the hotel has been renovated over the years, we had a very modern bathroom. Thank you !

Unprofessional staff and the manager Luka was very rude and he is not understanding the services of 5 star hotel not sure why is he a manager level ! I don’t t recommend this hotel at all

I recently stayed at the Grand Elysee Hotel and unfortunately had a very disappointing experience. The staff was not only unhelpful but at times seemed indifferent to our concerns. Whether it was the check-in process or requests for assistance, the service fell short of expectations. The condition of the room did not meet the standards we anticipated. There were cleanliness issues and maintenance concerns that affected our stay. Given the reputation of the hotel, I expected a much higher level of service and attention to detail. I hope management takes this feedback seriously and works to improve the guest experience.

Nice hotel, nice clean room with a nice view, quiet surroundings.

Why do you serve various completely spoiled products (melons, oranges, tomatoes) to your guests at the breakfast buffet? I can't remember this ever happening to me in a hotel anywhere in the world! I also wouldn't have expected the taste and quality of other products (fried eggs, poultry beer ham, latte macchiato with oat milk) that I wanted to consume in this higher quality hotel.

Friendly helpful staff, pleasant rooms , great location The location of the Hotel is excellent, the staff were helpful and friendly , including the Concierge , which is not always the case. The room categories we took were very pleasant and spacious . The Hotel had a congenial place in the lounge to drink and have some snacks. There were a number of other restaurants . This is an independent Hotel , not part of a chain. It has French names (but dont try French here - no one speaks it )

You feel at home here. Very well maintained, very friendly and accommodating staff

Very good location with very good alternatives. It's like coming home!

The pre-authorized amount will never release automatically until you notice and call to claim it. The amount of pre-authorization was the same as your total, please consider booking when you know you will have to pay double for all. It should never be like this as a 5-star hotel. Noticed this issue after one week and checked the reviews in detail, not a surprise when I saw some others also commented. But it’s too late for me, therefore remark here as a kind advice if you are booking please take it into account.

Be careful when you use your credit card. I really don’t want to write this, but I just saw another bad review talking about the totally same thing which really surprised me. Why no improvement after you knowing there is something wrong with your system? I have to point out just to remind other customers. They did not release my over 2000euro pre-authorization amount. I found out by myself. After several months of contacting with my bank I finally got my money back. At the same time I received no apology and no e-mail reply of explanation. This seems not a 5-star hotel service attitude. Maybe they don’t care about those few customers. 🥲

Top breakfast, book a room in a quiet location and everything will be great

Beautiful and luxurious location. Be careful parking and breakfast are not included in the price All extra things seemed to cost 34 Euro. Parking and breakfast same price. ;)

I attended a seminar there and had a very pleasant day. Top service, very nice atmosphere, delicious food.

Everything perfect and an excellent breakfast.

Simply great hotel. Wellness in the pictures is nicer than real, but still GREAT. And if you book early enough, you can get really good deals.

Located in a very prominent area of Hamburg, out of the touristic busy area

Wonderful hotel with very good cuisine

A lovely hotel with charm and great staff. The HSV team can be found here at home games. The roof bar is awesome. Great swimming pool with whirlpool and various saunas. Very attentive staff. It's worth it!

A very nice hotel with outstanding service. The reception staff were always friendly and always found a solution to any questions or concerns. The location is central and just a few minutes walk from the nearest train station. The hop-on-hop-off bus stops just a few meters from the hotel. The rooms are very spacious with the most comfortable beds I have ever slept on in a hotel (almost better than at home 😅) We were completely satisfied and would choose this hotel again at any time!

The service staff was unable to distribute an invoice. Justification for doing too much😩

This is my hotel for an 8 day stay, and one that I use yearly for an event. The property is magnificent. All parts are clean. Staff all speak fluent English. Rooms are a decent size, offering updated interiors with a desk, flat panel tv with international channels. On site restaurants are great, and highly recommend the breakfast which is typical German with fresh bread and a variety of other items. Great conference facilities with an on site av team.

The hotel was overall good! The Grand Elysée Hotel was amazing! The rooms are luxurious, the staff are friendly-ish, and the location is perfect. I had such a fantastic stay there. Highly recommended! 😄👍🏻 The only negative thing i have to say about this is that when we went to check in, the staff were arguing and demanding things but they were okay and it cannot be bothered, they were friendly enough for a stay at the Hotel! The spa (If im honest) wasn’t that great or fancy as the rest of the hotel, But it was enough for a stay at the Hotel! I definitely recommend and the Hotel Rooms provide you with everything you need for a stay at the Grand Elysée!

I accommodated my disabled in-laws and our children here for 5 nights including breakfast. Everyone was very enthusiastic about the room (alcove), the breakfast, the pool and the friendliness of the staff. Booking directly through the hotel was uncomplicated and cheaper than through well-known portals. We would all be happy to come back. Thanks to the team

The Grand Elysee - we were guests here for the second time - is a great opportunity for mere mortals like us to make a stay in Hamburg something special. We like to go to HH every now and then, but the GE is usually not in our price range - but this stay, coupled with a visit to a concert, was a Christmas present and was therefore a total exception anyway. Since we had booked a room facing the park, we were accommodated in the "new" part of the hotel. The room is large and pleasant, it is quiet, the bed is great, the bathroom is wonderfully large, everything is extremely clean, and there were two apples ready to welcome you - you feel good as soon as you enter. Our request for accommodation on a higher floor (5th floor) was perfectly met, and our request to be a little further away from the outside smoking area on the park side was also fulfilled. I don't want to go into the details that are to be expected in a house of this quality (except: everyone is there, everything is great!); But what I would definitely like to highlight is the staff: We have stayed in a few 5-star hotels (a good handful, but not a double-digit number), but nowhere was the staff as attentive, nice and helpful as here at the Grand Elysee . Example: We had booked a package, and thanks to the great help of the concierge service, it was possible to modify this package and thus respond to an individual request (reminder: Christmas present in conjunction with a concert), which made the concert visit something outstanding has. But all the other employees are great across the board. Here you can see what is often just blah and a facade elsewhere: the staff at the Grand Elysee make the difference between a very good and a great hotel. If it is somehow possible, we will definitely come back.

The hotel's entrance area amazes with its remarkable design and convenience. The room is large, the furniture is good quality, the bed is comfortable and wide, 5 stars, Badezimmer is large, spacious, many mirrors, a good dressing table, trouble. Excellent breakfast with jamon and Parma ham, the staff is polite and well trained. The location is convenient in the very center, but absolutely not noisy. The spa area is especially great. Large swimming pool, saunas with a wonderful herbal scent. I recommend visiting.

Live, enjoy, switch off - whether in the hotel, in the restaurant, at the bar, at the Petit Chef... this is Hamburg! We like the mix of exclusivity and family atmosphere at the same time, which probably only exists in a private hotel. And if you want to stay in the same room with your children, then you are in particularly good hands here. In any case, we would love to come back!

Friendliness paired with authenticity, it's good. Nice swimming pool. Top service. Good underground parking. Breakfast offering is very good all round. The room is kept clean and up to date with the latest technology. The Top Seven lets the evening end beautifully. We would be happy to come by again when the time comes. Daa Theos and the Brasserie Flum are a good recommendation.

Great welcome, staff very friendly

The options for the children were fantastic (extra menu, toys during meals, playroom, extra bath time, etc.) so it was a perfect family vacation. The breakfast offering was extensive and varied. The staff very friendly and accommodating. We will definitely book this hotel again on our next Hamburg vacation.

Never had a better night's sleep. All I can say about the criticism is that it's not true. The hotel manager spoke to me twice to see if everything was okay. 👍

The hotel is already getting a bit old and there is room for improvement in some areas. Nevertheless, I would stay at this hotel again at any time because the service is really excellent! They put a lot of effort into serving the guests well and fulfilling every wish. For this reason I give the rating 5*, because I haven't experienced this much commitment in a long time.

Great location at damm train station, 5 minutes walk away

Great hotel! Very nice rooms, excellent service, very friendly staff, great wellness area and a delicious breakfast.. Always nice here! We'd love to come back, we'd just be happy about cheaper parking fees.

We stayed two nights. The staff at the hotel are incredibly friendly and accommodating. This is absolutely excellent. We had our dog with us, who was also very welcomed. The breakfast is very comprehensive, leaving nothing to be desired. For the sake of the environment, we would prefer shower gel dispensers to the many small bottles. I liked the free apple in the room. The location of the hotel is unique and totally central. We'd love to come back.

The brunch was great. Quality is very good and the staff is very friendly and competent.

We only parked in the underground car park, a great hotel!👍

Very friendly staff and great underground parking.

Very nice, sophisticated hotel with great service

What can you say? The third stay, not without reason. This is where you come home. Five stars for a real traditional house with five stars. This is reflected in the facilities, service, friendliness, cleanliness and also in the restaurant and wellness offerings.

Very good hotel, high quality and spectacular treatment.

This is the best hotel in Hamburg. The service is fantastic and facilities classy, clean and comfortable. Proximity to shopping, CCH, public transit and outdoor space is convenient. Highly recommend a service at the spa and dinner in Piazza.

One of the best hotels in Hamburg, I definitely recommend 👌

From the moment you drive up to the hotel until the moment you leave it is worth every star!

Went to Le Petit Chef. Great. Not dark. Great food and service. An all-round successful evening. Thanks

If you want luxury and pampering, then the Grand Elysee is the place to visit. Fantastic rooms, crockery oriented staff, fantastic food and the most wonderful SPA area.

Geschäftliche Veranstaltung in gehobenem Ambiente.

Top Lunch in der wunderschönen Brasserie.

Ich mag dieses Familiengeführte Hotel sehr. Die Familie Block hat auch während Corona zu ihren Mitarbeitenden gehalten. Kümmern sich um ihre Gäste und auch um soziales Engagement. Ich bin immer wieder gern hier!

Wer sich einmal richtig verwöhnen möchte - ist dort bestens aufgehoben.

In der Tat ein Gran Hotel. Portier am Eingang usw. Leichter 90er Touch, muss Mama mögen. Service bei einer Veranstaltung schon too