Crazy Croque Imbissbetriebe GmbH in Hamburg

Things were much better before, everything was new, ordering wasn't easy anymore, placing orders face-to-face wasn't simple.

For over three decades, my partner and his friends have been ordering from your delivery service, but this time the food and the service were an absolute disgrace. We ordered online at 5:00 PM and wanted the food delivery (total order over €120) at 6:30 PM. At 5:30 PM, we received a call asking if it would be okay to have the food delivered at 5:45 PM, as the order was already ready. Since there are eight of us in total, and I couldn't and didn't want to decide for everyone, I asked for a moment's patience after explaining that it was rather inconvenient (not everyone had arrived yet, and the others weren't hungry yet). We were then told that orders were processed in the order they were received and that no attention had been paid to our request for a later delivery time. The order was simply ready and could now be delivered. ... After discussing it as a group and reluctantly agreeing so that the food, which was already prepared, wouldn't arrive completely cold, I informed the man on the phone of our decision. He reacted very disgruntledly, in my opinion. It seemed to me that I had taken too long to respond. As I already mentioned, I couldn't and didn't want to make this decision alone. It was a question, but apparently "no" wasn't an acceptable answer. The fault clearly wasn't ours, but it felt like he was trying to make us feel guilty. So we prepared ourselves for our food at 5:45. It became 6:00, then 10:00... and at 6:15, the doorbell rang. By then, we were already certain that this was intentional, because I hadn't reacted very enthusiastically on the phone. As expected, the food had gone completely cold by then. Conclusion of the meal: The bread on all eight croques was soggy and not crispy, the cheese was partially unmelted, one croque was missing tomatoes (we had specifically asked for them to be omitted, but two arrived without them), the teriyaki sauce was very sparse and only applied sporadically, unlike our usual experience (our last order was in November, which we were very satisfied with), and everything was cold. The cheeseburger, according to the diner, was tasty, but like the rest of the food, it was also completely cold. We requested a Fanta as a replacement for the free Coke in the order notes, and this was accepted. In summary, none of us enjoyed today's meal, and two of us found it very heavy. If I could, I would give it zero stars!!

⭐️ 1 Star – Absolute Disaster Delivery time stated as 40–55 minutes. After 1.5 hours, still no food. After calling to inquire, the unbelievable response: Our order was simply delivered somewhere else. No proactive response, no apology, no solution, nothing. This is no way to treat customers. If you're hungry and want to be able to rely on your food, definitely avoid Crazy Croque on Friedrich-Ebert-Damm.

It's unbelievable how bad the croques have become. I don't even bother with delivery anymore because the croques (whether with sauce on them or on the side) arrive so soggy, seemingly undercooked, soft, and cold. But having the same experience when picking them up from the store (I live 5 minutes away) is really frustrating. What's going so wrong? What's the cause?

The system is terrible; you can't cancel an incorrect order once you've placed it, and they still demand that you take it even though the croque hasn't even been made yet.

We dined at your restaurant several times a week over an extended period. Unfortunately, we repeatedly had negative experiences. On several occasions, the meat, especially the turkey, was very dry or had an unusual taste. Once, I even vomited immediately after eating it. I then pointed out to one of your employees—an older gentleman with gray hair—that the affected turkey or sauce should be disposed of to prevent other guests from becoming ill. The bread was also occasionally very dry or underbaked, and some of the sauces tasted noticeably sour. Since I ate at your restaurant frequently, I was able to clearly observe these differences in quality and politely complained on the spot each time. One particularly unpleasant incident occurred when a female employee—she has long, blonde, slightly orange-tinged hair—apparently put hair in our croque, seemingly out of anger at our complaints. I even took photos of this incident. After this experience, we refrained from visiting your restaurant for a considerable time. On a later visit for takeout, however, we were served by the same employee who informed us that we were supposedly banned from the premises – on the grounds that we complained too often. But we only ever spoke up when something was genuinely wrong. The employee with the thin, long, blonde hair said this that day with a very unpleasant, arrogant grin. It seemed as if she was pleased to be able to inform us of the ban – almost as if it had made her day. She seemed genuinely proud of being able to exercise power in that moment. For us personally, though, this isn't a big problem. If we fancy a croque or another dish from you 🤣, we'll get it anyway – if necessary, by having someone order it for us. So, being banned isn't the end of the world for us!

The employee was friendly. The manager was also helpful and gave a customer a free coffee because it couldn't be ordered through the terminal. However, the food was truly awful. €30.30 for one 36cm large turkey with extra cheese and one 27cm regular sucuk. Both breads were completely soggy, like they weren't fully baked, and in some places even damp and mushy on the outside. The salad was partly brown, and the turkey looked dried out. The double cheese was no different from regular cheese; it was a waste of money. The quality really needs improvement, and judging by the recent reviews, this has apparently been happening more frequently for the past few months. It's a real shame; we used to come here often and enjoyed it.

You have to like it 😜 The cleanliness definitely needs work. Then it would have been 4 stars.

The food is still very good. The staff is also very nice. Why am I only giving it one star? I eat in!! I have to pay a deposit for my drink!! But I can't get my deposit back!! "They can't pay out or offset the money." That borders on fraud. When the bottles are picked up from you, the deposit is credited to you. So your customers pay for it!! To some, that probably sounds very petty. It's not about the 15 cents per bottle. It's just that you haven't thought it through. One reason not to eat with you anymore.

Unfortunately, the quality has declined significantly in recent orders. Both times, the food was very soggy and barely cooked, which was unconvincing in terms of taste and texture. Furthermore, the delivery was incorrect, with no apology or compensation offered. It's a shame, as previous orders were fine, but due to these repeated negative experiences, I won't be ordering from there again.

Very good croque, and you can make it spicy with jalapeños :-) The branches also have ordering terminals where you can put together your croque in peace.

The food is super delicious. I personally find the ordering machines very impersonal. It's a shame, so I'm deducting a star for service.

We visited Crazy Crouqe for the first time in a while. The food was excellent, as always. Unfortunately, after the redesign, the seating is a disaster for older people or those with physical disabilities, which I absolutely cannot understand in this day and age. Perhaps they should rethink this and improve it. The parking situation was also rather poor, as even their own delivery vehicles took up two parking spaces with one car.

I'm usually a big fan of the croque shop, but my last visit was unfortunately disappointing. I ordered two croques, but one was missing the patty. So I called them. The staff on the phone, however, responded to my complaint in a very casual and unprofessional manner, using expressions like "bro" and laughing about the situation instead of offering a sincere apology. As compensation, I was given a new croque, a Coke, and a sweet pastry. However, I had to drive there because no driver was available. I hope this was a one-time incident, because I actually really like the food there.

Not nice at all anymore, rude staff, wrong order, and then complaining, would have liked to give no star. Not again, was a great shop a few years ago, nothing is left of it now

Very nice, always delicious, we eat here every time we are nearby.

Very rich, I was very satisfied

I'm only referring to the delivery. For many years, I usually ordered a croque as a single person. Unfortunately, that's no longer possible, as at least with Lieferando, the delivery fee has increased from €1.95 to €3.99! And the minimum order value is over €19. A croque, of course, costs much less! It was always delicious. But the conditions for delivery as a single person are outrageous. Therefore, I haven't ordered from them for a very long time.

I've enjoyed going there for many years. The Danish sauce is amazing! I'd love to go back.

Although the food tasted good it was again delivered incorrectly and when I wanted to tell them that I had received the wrong order, the staff reacted bluntly

The croque tastes good. Update July 2025. Meanwhile, Crazy Croque has declined rapidly. The topping is getting smaller and smaller (in my favorite croque, the Frikadelle), and the meat is now wafer-thin. And they're getting more and more expensive. And then there are these stupid ordering machines. You can't even add a double Frikadelle to a Frikadelle Croque. Instead, you get pressed ham and other things. Make some effort with the prices and stop this profit-making scheme, because the customer pays your salary.

After a long time I ordered something again and it was a complete disappointment. Croque was cold and sloppy and the sauce was completely missing. Never again.

Delivery after 35 minutes, tasted like cardboard. Food was cold, barely cooked, and mushy. Chili sauce tasted chemically. Much less topping than usual. Cheese right at the bottom...so nothing baked on top. Delivery for €20 or more Prices have risen enormously. That's it for us!

After ordering a croque that mistakenly had fried onions on it, we spent ten minutes on hold and had to endure a lengthy back and forth. Instead of a voucher, we finally received a new croque. But unfortunately, there was plastic in the feta cheese. What a shame.

Outrageous prices. A dry loaf of bread now costs €16.50, what's the point? It's nothing special.

Ordered a croque, it was lukewarm, no sauce, and the salad was apparently from last week, judging by the look of it. Plus, I'm now suffering from nausea and shit... that's the last time I order from there!

Was there for the last time today. I ordered 4 different croques in different sizes and different bread. I paid the money and got something else. Disappointing that no attention is paid to what you order

bro service is on disabled lvl wallah

It used to be really good and cheap here, but a €1.50 surcharge for onions isn't an option, I'm concerned with the principle. It's a shame, I enjoyed eating with you often. B.B

Well... it used to be better. Was ok

Ordered. Canceled after 93 minutes. When asked on the phone, "The driver is on his way to you." I live 3 minutes away, and after another 15 minutes, I called again and canceled. No apology, remorse, or compensation. This employee urgently needs training in customer service. 3/29/25 Ordered at 7:57 PM. 9:30 PM, nothing there yet, so canceled. The food isn't to blame, but the service and customer service were truly abysmal. 5 stars for the food, regardless.

Apparently, it's normal to wait over 90 minutes for your order. After calling and asking, you're lied to, saying the driver just left and we'll get our food in a few minutes. Unfortunately, after 15 minutes, we still hadn't received our delivery. That was the last time we ordered from there.

Typical Croque snack bar, burgers and salads are also available here. A good alternative to traditional fast food. Lunch options are fairly priced and you'll be full! Service was ok and it tasted good!

If you like croques, you're in good hands here

It has become extremely poor, service is lousy, bread and salads are not always fresh. In your private life, you throw away such ingredients.

Hello my dears. Only bad can you say for the money I paid and then everything was cold and be unfriendly on the phone

I don't know what's going on there... Regular customers for years, now the quality is so different and you have to be lucky that it's right. Already mentioned it at the counter and now I can't think of anything else and we won't order there anymore. The problem is that the Croque apparently only see the oven from the outside. Three-grain bread is almost a piece of dough and also toppings, such as salami, cheese, etc. without browning. Why can't it stay in the oven for a standardized amount of time?...

Stylish atmosphere, friendly staff... but unfortunately the quality is no longer up to par. Carelessly slapped together and sparsely topped croques. Very unfortunate. Own parking spaces behind the house. Star deductions for the unkempt guest room, vehicles from our own delivery service parked sideways in the guest parking spaces, no display of the croque of the day, etc.

Tasty, quick and always good quality.

Despite ordering in advance (1.5 hours), the delivery was 30 minutes late and there wasn't even an apology. The croques were completely soggy. Special requests such as no tomatoes on the croque were sometimes not taken into account. In general, the croques had very little toppings, there was hardly any salad and little sauce on them. Crazy Croque used to be my absolute favorite croque shop, but today I'm pretty disappointed.

Croques OK, crepes without design and small. For 5€ 👀 Tasteless. 👎 Croque just bad. Not again.

Had dinner there yesterday. The staff very nice and helpful. Without saying anything, I was immediately helped to place my order on the screen. The croque was super tasty. Will definitely dine there again soon.

It was better and quite expensive.

Yesterday I was at Crazy Croque in Wandsbek for the last time. I had ordered my croque in advance as I had some work to do so all I had to do was pick it up. I don't know what was going on with the employee at the counter, maybe he wanted to be "funny", but I found his behavior to be cheeky and inappropriate. When I got home, I unfortunately discovered that my croque was completely soft - apparently no attention was paid to the pick-up time, it was apparently made straight after I ordered it. This used to be my favorite croque shop, the prices are constantly increasing - but I haven't experienced anything as bad as yesterday. I'll eat somewhere else in the future.

The croque was hot and really tasty, the bread was fluffy and had plenty of sauce. It costs 10 to 12 €, but it quickly becomes expensive if you order extras, e.g. Fried onions €1.5

If you visit by car, the employee will immediately accuse you of using the on-site parking spaces without paying a visit to the croque shop. Unfortunately very rude and the reaction that you would eat something in the house was met with the reaction "YES YES, that's what they all say!" Apparently it's not allowed to park, then go to the kiosk and then into the Crazy Croque branch without being adjusted.

Delivery time is advertised as 20-40 minutes. In fact, it was over 90 minutes. It's happened several times. We will never order there again and I will discourage anyone from ordering food there!

Clean toilets, crisp fresh salad, just around the corner from the Supercharger.

Unfortunately it was very poor, my order came lukewarm and I haven't had such a cheap croque in a long time. Salad was definitely left over. It's a shame but 15 euros and something like that doesn't work.

The food is ok. We took ice cream from the open fridge for dessert 3 times after we paid for it. The woman, who was a bit older, hit on us in front of other guests. That it was forbidden. It's such a shame

The ordered food was supposed to be delivered within 30 minutes, but finally after about 2 hours there is still no order and no response.

It was ok, but I've had better croque elsewhere in Hamburg.

We ordered there for the second time today and the delivery arrived at our home after 10 (!) minutes! The supplier had to celebrate that it happened so quickly. Crazy! The food tastes great too, we will order there again!

Very good croques, nice staff always

Ordered for the first time today and there was just a long hair in my crogue and the gyros tasted very cheap. I wouldn't recommend it.

Great people, delicious food - stupid ordering machines.....🙄

Waited a very long time for food. Seems to be understaffed but there can still be 3 people in the front of the store The croque was tasty but very thinly topped.

Delicious food and staff very friendly. Always my pleasure!

Ordered again after countless months because you thought "Maybe something has changed." Unfortunately once again very disappointed. The price-performance ratio doesn't fit at all. The croques are so thin when delivered that you can hardly taste them as “sliced”. Delivery was shown as 30 minutes. After 30 minutes it said "almost with you" and another 45 minutes later the order still hadn't arrived. Hot dog and currywurst, topped with the same sausage. The crepe for the child was completely forgotten.

One of the last good Qroque stores in Hamburg. The quality is always at a good level, orders are always correct.

We've known the shop for years and always eat the same thing. This time it tasted completely different (worse).

Croque is okay. You can eat it every now and then, but it's not a hit I would like tables and chairs to be cleaned better

Croques🥖, burgers🍔, crepes...😜 The croques are delicious and can be individually put together and ordered at the terminal. The preparation is quick and you can sit comfortably in the restaurant. Drinks are cheap. Parking in the courtyard! 😏 ⭐⭐⭐⭐⭐

Dirty and loud. In addition, you wait in vain for your croque for 45 minutes. We then asked for the money back and left. The employee on site tried very hard but was completely overwhelmed

Very nice staff, Cropue as always very tasty, especially the curry dressing with it😋

I am extremely disappointed with the Crazy Croque. We waited over 1 1/2 hours for our food and then the delivery person called us and said he was 30 minutes late. It's now 10:37 p.m. and we still don't have anything to eat! This is especially frustrating on a Sunday evening when there are no other options to get something to eat. The service is absolutely inadequate and the organization is catastrophic. I will definitely not order from here again and advise anyone not to use this store.

Very nice and accommodating staff! Delicious crouques. We'd love to come back.

Bye Crazy Croque. The ordering machines don't work at all and unfortunately the croques are no longer available either. For the money... After over 30 years I'm looking for a restaurant with staff.

The new ordering machines are a disgrace. Completely haphazard, everyone stands in front of it and doesn't see it. Every 10 seconds a window pops up due to a timeout. And the salespeople stand at the counter bored and everything takes 3x longer than usual Prime example of how to get rid of customers

I was happy to eat a delicious croque at Crazy again, the last time the branch was in Friedrich Ebert Damm. Completely disappointed, lean croque, but new bread that doesn't hold a candle to the one I know. Two slices of ham on top of each other, a thin layer of cheese, and lots of bread. Never again!!

65 minutes were estimated for the delivery, after over 90 minutes we called myself, "yes, sorry, it still takes a lot to do" I say after 90 minutes I would have expected a call "yes, we have already called 20 people..." well, it was a shame I'm probably 21?! (because of that) After another 30 minutes. the food was there. The food is okay, but not if you have to wait 2 hours for it...

Ordering in store is only possible via terminals. Staff prefer to chat among themselves instead of just asking if they're getting along. I don't really have to admit it. Next door is Burger King. Luckily you can still order at the checkout...

I was just there and I was really shocked. Staff aren't even able to greet customers, private conversations are probably more important. We wanted to have the food to take away, but we had set it up incorrectly on the ordering terminal. Whenever we wanted to add something, they reacted unfriendly and wanted to start a discussion. When we left they started talking about us. A little tip for next time; Don't gossip about the customer until he's gone ;)

The food is always very tasty! Otherwise we have it delivered to us when we are in Dulsberg, this time we were there again. There are now even payment terminals, two with cards and one with cash payment via terminal.

I often ate here. Very tasty croques and nice, courteous service. It had never been crowded, so it was always nice to eat on site. Can only be recommended!

Good morning The Croque are no longer what they used to be. It is clear to me that the prices have to be increased. But you should keep the same quality. It's not that anymore. (Cold, lots of salad, little of the toppings you ordered.). Bread wasn't even crispy. We were thrilled for years. Not anymore, what a shame.

The top half of the bread was unbaked and cold on the croque... Complaint... It took 15 minutes to bake, then the rest was cold A sauce was also forgotten. I think the order terminals are good.

When we write, coleslaw instead of iceberg lettuce... it does NOT mean that we want coleslaw on top of the iceberg lettuce 😂🙈 read better next time. Otherwise it was delicious

As always, the food was delicious, but the wait was a bit long. But it was ok.

The food was good and on time. Unfortunately the sauce was forgotten on the croque. With sauce would have been perfect.

Delicious croque in different sizes, prices ok, and you can park. 😃

The sauce was forgotten, it can happen, but after the call that it would be delivered immediately, it took about 30 minutes without compensation or anything else, plus a distance of about 2 km is maximum impossible!

I was there a few times at certain intervals and there was almost nothing going on in the store. This is probably due to the pricing policy, considering how much you have to pay for a croque or a crepe. The taste from before is still the same, but I feel like it's not as filling as it once was. Changing operation is not necessarily an advantage either. I would introduce special days, each croque €5. Everyone gets crepes for €2. But then you probably just calculate how much loss you make. Certainly we no longer live in the D-Mark era, where you paid around 7 D-Marks.

Today we went out to eat for the first time as a family and since my little daughter couldn't eat this place's bread, I bought her food somewhere else and asked her to eat with us. The woman who works here made this an issue and told us with a harsh attitude that no, no, this is not a restaurant. She was a conceited lady. I wonder what it is about us that they can't tolerate.

Impersonal, order and pay via machines. Never again.

Good croques but way too expensive compared to others.

Delivery came quickly, had a croque gyros, meat was tough, the baguette was completely flabby, so the fact that you aren't even able to guarantee a quality standard that sets you apart from others at this price is really sad. I will go back to Currywurst Fries in the future because I know that I am getting a good price and can't have such high expectations of quality.

If you don't know anything about prices, you say the 20 percent has already been deducted from the brochure. If you have any questions you are immediately harassed by 3 people. I haven't experienced such terrible service in this branch for a long time

There is a new employee who is very competent and friendly

I like to order my food over the phone and am very satisfied. Unfortunately, the prices are so high that you have to save up the money to place an order. Otherwise everything is very tasty.

Qualität und Geschmack gleichbleibend gut. Bestellung läuft jetzt

Lieferung dauerte 1 std und 30 min. Ein Anruf in dem Restaurant brachte mich keineswegs weiter im Gegenteil. Anstatt sich zu entschuldigen für die lange Warte Zeit nur ausreden. Der Fahrer war nett und höflich obwohl ich sehr genervt war. Das Essen war kalt.

Vor Ort bestellt, Lieferung bekommen, zu Hause ausgepackt und festgestellt, dass es das falsche Croque ist.

Essen war lecker nur etwas zu lange Wartezeit im Laden

Also für mich sind das die besten Crocs in Hamburg die man bekommen kann weißes bestellen wird telefonisch und dann hat man natürlich immer eine gewisse Wartezeit wo ich mir denke 30 Minuten sind okay aber wenn man auf 60 Minuten zu geht finde ich das natürlich nicht mehr so toll. Im Laden selber kann man natürlich auch sein Croque selbst abholen aber dort wird man auch das Öfteren eingeparkt von den Fahrern für crazy Croque was immer sehr unschön ist und freundlich sind die Jungs da natürlich nicht weil es gibt ja auch kein Trinkgeld auf dem Parkplatz.... Nachtrag 18.12.2023 Sie schmecken uns immer noch gut... Aber die Preise sind langsam ne Frechheit finden wir.. Das Croque Cheeseburger jetzt schon als Standard 14.60€ Hallo da lege ich 5 Euro drauf und kann essen gehen 🫡 Auch war mal die Rindfleisch Frikadelle so dick, daß es ne Mauelsperre gegeben hat...Jetzt ist sie maximal noch 1/3 Dann noch der Blödsinn nur noch am PC im Laden bestellen können und nur noch am Atuomaten bezahlen zu können....Wirklich schlimm dann lieber beim Mitbewerber ne Pizza Döner oder Hänchen mit Pommes ...

😃👍😋😋😋mal wieder du super lecker und freundlich dort 🙏sorry jetzt mit diesen unpersönlichen bestellterminals🤔😒😔vielen dank aber dann lieber nicht..schnief

Dieselben Croque's wie damals. Schön unverändert. Crazy Croque bleibt sich selbst treu. Es gibt jetzt wie bei Mäces Bestellterminals.

Wir bestellen meistens zum Mitnehmen, das ist immer pünktlich und top zubereitet. Soße dürfte mehr auf dem croque sein.

Bisschen langweilig war das Croque vom Belag her. Aber kann man machen. Preislich nicht ausgewogen zur Portionsgröße

Die Croque sind immer sehr lecker und frisch zubereitet