Burger King in Hamburg

Disaster!! My son caught a salmonella infection there on November 16, 2024!!!!

Takes way too long, needs a bit more zest. I can't accept that I have to wait half an hour for my nuggets when there's nothing going on

Had 2 Big King in the menu with fries and coke. Fries good, cola good, burger disastrous. Dry, almost old, bland. I rarely go to Burger King, but I'm always happy with the motto: "Unnecessary, but it was awesome!" But the experience here really robs me of anticipation for the next time. To be complete: the staff was friendly and the restaurant was clean.

The staff works as fast and hard as they can. There is a tip jar, people. Tip these heroeeees!!!

I would like to express my dissatisfaction here. Your employees are incompetent. I wasn't given the change, it was only a few cents, but an offer would have been appropriate. Also, my order was takeout. I needed a bag with handles, but they didn't give me one. Every time I have to ask about it. Furthermore, part of my order is often missing, for example the cola that I ordered with it. I have to constantly remind myself of this. Therefore only one star - actually zero would be appropriate.

Burger King offers a solid selection of classic fast food dishes. The burgers are juicy and the menu selection leaves nothing to be desired. The fries are crispy and the portions are good. The service is usually quick and the staff are friendly, although it can be a bit busier and busier at peak times. The price/performance ratio is reasonable, especially for a quick snack or meal on the go. The branches could occasionally be a little cleaner, but overall it's a good place for a quick meal without high expectations.

Takes forever even though the store is pretty empty.

Dirty and unfriendly employees, long waiting times of sometimes over 20 months! Often we got burgers that were old, hard and cold. Vanilla and strawberry shakes are often swapped.

Why am I missing cheese on my burger? Ordered to take away and the cheese wasn't made to me! Really not okay

Dirty! Unfriendly! And half the range is not there! Disaster!!

The store is really disastrous. Several defects in escape routes and interior. Lighting comes from the ceiling and cables hang freely from the ceiling in the toilets. Very dangerous. Many products were already sold out by 7 p.m. No lift, no wraps and some sauces are no longer available. This is not how a large restaurant chain should run. The staff is also very unfriendly and hardly speak any German.

Unfriendly staff, half of the order was missing even though we didn't even order much.

The burgers taste good. It always takes a while because nothing is actually ever prepared in the display. But dear Burger King team: WHY DO YOU NEVER WEAR GLOVES? I'm disgusted by eating a burger made with my bare fingers. Nobody knows whether hands are washed properly or whether the nose was blown with them beforehand. Please change urgently.

Food didn't taste good, burger was too dry, sauce was way too sour. I waited 20 minutes for a cheeseburger... Don't go there again if necessary, once is enough.

After a round of shopping in the Hamburger Meile, it was nice to experience the atmosphere in the Burker King and let off the shopping stress here

My buddy may have puked on a tray once, but that was an extreme case and definitely not normal for this restaurant. Sorry again to the employees

Very nice staff, fresh citizens, quick preparation. We'd love to come back👍

The staff were very friendly and accommodating

Some people get their food brought to the table, others don't. Does that have something to do with the perceived phenotype? 🤔

I think the food is delicious and the staff are very nice

I like the food here and even if you don't have a lot of money in your pocket you can still eat something good here. The service is very pleasant and I like the atmosphere very much.

It was very quick and super tasty!

It was very beautiful and also super tasty!

The people are always very friendly throughout the day

Very good food and good service

The burgers are just really bad! Unfortunately there is no other way to say it. I love burgers, but you can hardly eat this stuff.

Never eaten something so delicious! Recommended

Solid Burger King! Fast food and nice staff!

I think everything is great, tastes very good

Lack of respect for customer's time and rudeness

Unfortunately you can't give minus stars. Even the chef always serves rock-hard burgers. Save yourself the trip in here, no matter where you're desperate. It's definitely not worth it

Everything perfect and very clean

It's just Burger King. The people are nice, the waiting time is long, the food is as you would expect. It is quite conveniently located for transport

Employees are almost always listless. Always order vegetarian and it's almost remarkable how every burger can be prepared and sold cold. In addition, this branch has a very good chance of getting the first prize in the slowest branch ever. TOI Toi Toi

Very nice shop. Food is always fresh. The employee, Ms. Ewers, is always very nice and polite to everyone.

Staff are all friendly and the food ordered are always in stock and they prepare it always perfectly. For kids they always have patience! In terms of food, Flame Chicken Wings are goat! Hot served and I prefer them when I cannot find nowhere offering good classic korean fried chicken. BBQ chicken is well know, no more words needed. Juicy and zart. Love the vibe here. Clean, quiet and with nice view. Dine in is always my favorite choice.

I tried churros for the first time and it was delicious with ice cream!!

Really bad service and burgers and chili cheese nuggets were old! If you don't feel like doing your job, then the customer doesn't have to suffer. Cola is not carbonated and the ice was missing. When asked, no German was understood. A guy behind the counter just said there were no ice cubes. When asked what was wrong with the carbon dioxide, he just said “that’s just the way it is”. The lady who couldn't speak a word of German still made me a new Coke, which the guy wasn't happy about. I then said “what should I do with a non-carbonated cola” and the guy just rolled his eyes and left. The store there is simply miserable. The table service doesn't work either due to laziness, they prefer to shout through the shop and wait for you to come around. Worst Burger King in Hamburg. Then you'd better go to McDonald's 👍🏼

Burgers were a bit dry and the Fanta tasted very stale and wasn't quite full. But everything is clean and the staff was friendly. Definitely recommended 👍

I queued at the classic checkout because the terminals were very busy. The staff was very reluctant to serve me and directed me to the terminal. When I wanted to cancel one of the two products because it was too expensive for me (the price wasn't posted), the employee got upset, rolled his eyes and directed me to the terminal. Mayo tasted rancid

Ordered King Fusion (Smarties with chocolate). I got ice cream with Smarties but no chocolate. Could have gotten it 2 euros cheaper. Incompetent employees.

The number of staffs who work in the shop is very less and it makes huge waiting hours. It's not so busy actually, but we have to wait for long to get food

We're here 20 minutes before closing time and they're not selling anything anymore

Well…you can’t call it “FAST” food….

Small restaurant located right on the main street and next to the cinema. Good location, but that’s it. Staff not particularly nice, two things were forgotten when I ordered, one of which I only noticed when I was already leaving. So money paid for goods that were not delivered. It should go without saying that you check the order on the tray again before bringing it to the customer. The food still tasted good, so it's not the fault of the chefs. If necessary you can eat there, otherwise it's not recommended.

Employees such as NPCs. Underground even for BK

Perfect for when you're hungry every now and then. Ambience typical Burger King style as you know it. Service can be expanded.

Great and fast service. Very clean and good parking (with parking permit)

Waiting 20 minutes for 2 burgers... All right...

Hello to the Restaurant Mundsburg team, your location is well chosen, as well as the fact that you have a fast and very good transport connection to you, as well as the Hamburger Meile, friendly, nice employees, and the payment was also quick, the menu was also very good good and can recommend the Burger King in Mundsburg. We will be back. Best regards.

Don't come, it's very poor quality, this is my first time eating like this, the staff are rude, they were going to beat me.

At the terminal it said that there were cheesy onion fries, but then the rude awakening came in the restaurant. There is no Cheesy Onion Fries here in Hamburg either. I drove 5 hours for nothing but extreme disappointment. THANK YOU MERKEL

Today I was in this facility and was very stressed. That's awful. I ordered a burger without bacon. But unfortunately they still put it in my burger. When I received my order I saw the bacon. I went to the checkout and told the cashier that I ordered without bacon. Please change my order. And what do you do? You take the order, take the bacon out of this burger and give it back to me. That's awful. I've already mentioned that I'm allergic to bacon. I demanded that they make me a new burger. They did it, but they threw it at me with a dissatisfied look on their faces. Three women were on duty this afternoon. Your employees treat their customers terribly!

Employees don't understand you. I just asked if it's possible to get the sauce next to it but not all over the food, but she said no (and told me next time tell us if im ordering with the self order kiosk how am i gonna tell you lady just than be innovative and add a section "add note"). Like to throw the 7 pieces of churros won't hurt the Burger King kingdom and I'm sure if it's not sold at the end of the day most of the fresh stuff (if it's not frozen) goes to the trash. I'm writing here I'm sure no one's gonna give a bug and the business gonna run. However , I needed to get it off my chest.

Worst BurgerKing Hamburg. Waiting times are sometimes 45 minutes. At peak times (e.g. before lunch or before the cinema starts) a maximum of 2 out of 6 ticket offices are open

The burgers are still very tasty, but the small shop was very crowded and it was very hot, we had to wait for a seat. Our table was very dirty, luckily we had cleaning cloths with us. The floor was sticky. Basically, there is still a lot of room for improvement when it comes to cleanliness! The staff tried their best to prepare the orders quickly.

You can look for service in this store for a long time. If anyone finds it, let me know 🤪

Understaffed but very enthusiastic and nice team. Freshly prepared burgers and fries straight into my body. Very nice :) very good for BK standard.

Very nice staff. There was nothing to complain about. The table service also worked great.

Ordered and paid for two burgers, nothing happened after 20 minutes and left. Thanks for nothing.

There were only 3 customers in the restaurant. I asked my burger without ketchup and cheese but there was no option to remove mayonese , so I asked an employee to please know my burger had no mayo. I heard she saying it 2 times to the team. When I received it, it really had no cheese and no mayo but came with ketchup… I didn’t even eat it… never again ..

How good the food must be if you can afford such poor service.

It's always nice to experience friendly service, especially at a quick-service restaurant. Even though the selection was limited, it's good to know that the food was still tasty and served quickly.

Most miserable service ever. Waited a long time, food was cold, employees were unfriendly and uncomprehending. Underground even for a Burger King.

The order at the table wasn't delivered but instead soured at the counter... It wasn't until I accidentally noticed after 10 minutes that something had gone wrong... Other customers complained loudly in front of me at the counter about cold food.... No apology or something like that.... My fresh burger arrived old (because it had been forgotten for 10 minutes)... Tables were dirty. There were used tablets and these standees lying around everywhere... If I had thought about it left and right before ordering looked around then the bakery or subway around the corner would have been a better choice....

This location is super busy. Long waiting queues ahead. Staff is constantly overwhelmed with orders and not very friendly.

I've been waiting for 32 minutes and still nothing is ready. (Burger, fries, lift) Let's see how long it lasts.

Not exactly clean there. I especially can't recommend the toilets there. Every time I went there it smelled very disgusting. Soap dispensers are usually empty and paper towels and at least water is available.

Simply too incompetent, they take forever and can't even manage to make the right order

Good Burger King. Only the beeping from the kitchen is a bit annoying but not bad.

Cheap, good meat substitute! Waiting time a bit too long for fast food. Bad service

Typical Burger King, food okay, employees often unmotivated and it wasn't always clean there either.

Best Burger King in Hamburg! The work here is clean and without a lot of frills. 👍👍

Friendly fast and competent service. Everything as expected

I was there at 00:20 and they said no more sales, it’s too late No need to lie with the opening times that it’s open till 01:00 if you don’t sell anything

40 minutes waiting time for the order!!!

Waited 1 hour for three ready-made burgers and then didn't even get my Fanta! 😡😡😡

Very nice place, very tasty food, nice employees, beautiful surroundings!!! Definitely recommended!

Very nice and pretty tasty too.

Nice people and shop and the order was received very well despite the quantity ordered you can't always see :)

There is a worker who appears to be from India. He is incredibly rude. I waited there for 10 minutes for an order not exceeding two bars. He's just rude.

We had a kings beef double in the large menu and it was incredibly tasty - highly recommended! Nice staff and it went super fast :)

The food was freshly prepared. The Burger Kings Selection was delicious

Nice service and mega better than other shops near here.

Good service. Clean. There are 5 ordering stations. Large selection of plant-based products. Interior decoration is also nice.

Everything was perfect and the employees were super nice and friendly 👍🌸

Fast and reliable service and high quality products. The products were packaged perfectly and served hot.

Very friendly and nice staff. Very helpful.

What's this, I'm waiting 30 minutes for my food while I'm chilling on my phone instead of preparing the food

Burger King. Good vegetarian alternatives. The chicken nuggets with a new recipe are recommended. Beef is often dry. Entering with a city scooter is apparently not allowed, which deducts 1 more star.

Delicious food, got mine quickly

Just great! Quiet, although busy and busy. The staff is courteous, friendly and professional!

Even though the store isn't particularly crowded when I visit, you still have to wait quite a long time for your order. The food is just as you would expect at Burgerking. Mediocre fast food. But sometimes you need something like that ;-) The shop is clean enough. The staff makes a stressed but friendly impression. If you're not in a hurry, this branch is recommended!

For some reason everything always takes a little longer here. No matter how crowded the store is. Laboriously waiting suppliers would confirm this. Otherwise everything is fine

A perfect place to eat and chill

The only thing I liked about this Burger King is that I like that you have different payment methods at the machine. The staff was unfriendly, unhappy with their jobs and dumb to call my number out. P.s. wrong sauce! Bye ✌🏾

Very friendly staff, good service

Restaurant was clean and the employees were super nice. I will always come back.

My order always arrived correctly 👍 The service is also very good The atmosphere is simple but also cozy

Unfortunately, it is not the first time that employees at Burger King Mundsburg have been somewhat disrespectful. But today it was very unpleasant. The worker named “aref” screamed & spoke very rudely & disrespectfully. Unfortunately, such experiences often happen when the boss is not in the house. When I asked if the supervisor was there, I was only told that he was the boss. Which is not true