Burger King in Hamburg

Incredibly unfriendly staff. After the scan on my Burger King app didn't work at the terminal, I was sent away with the words "try again, what can I do?" And there was no one else at the checkout. The service level was abysmal. No more Burger King from now on.

The food is good, but the staff... Worse than school!

First, I waited a long time for my order, and then I got diarrhea from the food that evening. I'll never eat here again.

The staff were very bored and slow in preparing the food.

Hello fellow burger connoisseurs, The burgers I had there, among others, a Plant-Based Chicken Burger, were lukewarm—not really warm, so to speak—and not well-made either. I've been to several Burger King branches, such as the one at the main train station and the one in Osdorf, which aren't that great either, but the one in Flensburg was still the best in comparison. The taste and the atmosphere weren't as strange as in the city, and the people weren't as strange as in Hamburg, just a difference. But now to the branch opposite, at the Mundsburg Center, the staff weren't helpful, the food wasn't as good as advertised, and the rooms weren't clean, nor were the restrooms. Therefore, I recommend a different branch if you want a Burger King. Best regards, J. Hoffmann 🍒👌^_^🥂🍻

Closed, don’t trust the opening times

Toalett for men it's so cute... And the employees are as slow as a zombie.

Absolutely cheeky employee. I asked you to give me an ice cube to cool my friend's minor injury. I didn't want to give it to me at all. Suddenly she gave me a bag. She probably didn't understand me. Never again Burger King with such incompetent employees. Even if it wasn't possible, she could have told me politely.

I was just at Burger King and am very disappointed. I ordered a burger without bacon - instead I got one with bacon. This isn't the first time my order has been made wrong. In addition, the employees NEVER give you a bag with handles - you always have to ask for them. Today I asked the employee politely and he simply threw the bag at me. Such behavior is absolutely disrespectful! You don’t need “Jelena” here, you need employees with decency. My rating: 0 stars. Your employees are a disaster.

Solid Burger King. Few staff on an evening. Food was OK.

Great service and Joanna is very nice.

It was very sour and the vegan nuggets are great! The service was also great!

The fries and cola from Burger King are very tasty, I would recommend!

Chili cheese burger without cheese, thanks for nothing. Really cheeky. No more cheese or what?! Then you can also lower the price. April 16, 2025 8:05 p.m

The food was better, but what's not so nice is that when you order five people always forget something, the sauces

Very, bad! Employees prefer chatting to each other instead of delivering! Long waiting times. Unfocused and listless. Thanks NO

Fries are super crispy Food is always good Orders are always ready quickly

Waited 20 minutes for my 10 euro burger. Lukewarm, mushy... really bad.

Just like everywhere else at Burger King, it often takes a long time to get your food. Otherwise everything is actually good

good location right next to school

Delicious food, friendly staff, clean

Tastes really good, funny and friendly staff.

The wait is very long and our order took more than 20 minutes

This is not fast food as long as it takes and when there is so little going on

My girlfriend ordered a burger 🍔 from the machine and it was quick to prepare. It was delicious 😋.

Every time we were there we had to wait over 15 minutes. Everyone who came after us got their food beforehand. When asked, they always said they had ordered less. But if you always prefer smaller orders, it will always be individual parts from our order. In response to complaints, the only answer is to rate us on Google 🤷🏻‍♀️

We always enjoy coming back. Great service

Very nice staff and fresh burgers. Keep it up…

Very good quality, will definitely come again

The shop is very slow, but it feels like everything is fresh. But it's not possible to eat there because the shop is mostly a garbage dump and the tables themselves are very dirty.

Great branch fresh food and nice staff. Recommendation 👑

Friendly staff and the food is delicious

Visit to Burger King on Mundsburger Damm – the new baklava style desserts are definitely a highlight! Together with SallysWelt they offer a great sweet temptation for all baklava fans. The branch offers fast service and a pleasant atmosphere. If you like sweet innovations, you should stop by here! Highly recommended!

We eat here almost every week because the atmosphere is so relaxed, the staff are very friendly and the vegan alternatives are very good. Highly recommended and delicious. (Also better than Mc.Donalds)

It was so delicious, it was the best burger I have eaten and I can only recommend it 💕

The food was very tasty and the employees were very nice!

Good location and nice employees

A normal modern Burger King, unfortunately the employees are very unmotivated and slow.

They waited a long time for the order

Very good fries, not too mushy, just perfect Luka in the deep fryer was disruptive

The food was incredibly delicious, the ambience was a Burger King but an extremely clean shop and the service was very friendly

Was great experience! Only Luca in the hairdresser was disturbing, so the fries were a bit soggy

Food was delicious, the shop was clean

Very bad service. You are ignored or your order is not taken into account. The boss should definitely have a word with his employees and shift managers. Apparently it's necessary in this branch. Impossible!!!

Absolute disaster! Again only half arrived. After calling, they said they would call back. No call came. Refund not mentioned. Doesn't bring me anything...! Never again

I would like to express my bad experience with this branch. So that others think twice about spending their money here. And I hope to be able to help others at the same time. Terrible this Citizen King branch. Bad service, bad communication, unfriendly to the point of not being possible anymore. The order was incomplete and incorrect. And the shift manager just shrugs her shoulders. Two whoopers were missing from 5 pieces. And just continue to speak to her employees in their language as if I were air. Nobody felt responsible in this branch. None of the normal employees felt responsible either. So it's an impudence for these citizens to invite King. I totally understand and feel all the negative reviews here about this branch. In my experience today. I will never order anything or eat here again.

Really rude shift manager, the thin little woman. In the evening with Burger King Capi. So I still know that restaurant managers, shift managers, foremen at Bürger King or McDonalds are actually there for customer satisfaction. But that's exactly where it ends in this Bürger King branch. The lady is so unfriendly and can't even have proper, friendly, helpful communication with customers. Instead of helping with questions, she acts as if she doesn't understand or doesn't hear and just continues communicating in Arabic with her colleagues in the fries department and everyone acts as if they are working. What do they actually do? Other than just taking orders from the machines in the store and getting the orders ready. Are they just standing around or at the fries department and just talking to each other. And then you don't have time to take an order from the customer at the counter for 1 minute? Ridiculous. Don't even have drive. Apparently communication in this branch only takes place between employees in Arabic, instead of being able to take an order orally at the counter in German. Who hired these slow-moving employees and only Arabic-speaking workers and their incompetence, plus this totally customer-unfriendly shift manager, is a mystery to me. The McDonald's used to be much better at this location. This Citizen King is a disaster in service, competence and friendliness. I and others will definitely no longer spend our money in this 0 service branch.

Unfortunately one of the worst BK restaurants I've been to! The employees are unfriendly and annoyed, they don't really understand German or English. At least 2 of the ordering terminals are always broken (we don't even want to talk about the operation of the BK terminals and their algorithm, but the restaurant can't do anything about that). Cash register is also often defective. Orders take so long that you might think the cow is still being slaughtered and the vegetables are being harvested. Did I forget something...yes, the restaurant is hard to beat when it comes to dirtiness, at least in the evening. It is incomprehensible why such an attractive location has deteriorated to such an extent and is made unattractive for customers...

First I waited at an empty checkout for about 3 minutes because all the employees were busy doing something. The cashier and the male receptionist named Ali refused to pay for my order because they felt the 5 euro bill was damaged. It is not possible to pay with a card at the checkout. Although according to the law such a bill is normal and she was obliged to accept it. Orders take a long time to be placed, no staff at work, very dirty in the kitchen. Chef without a hat. Photo attached.

The shop is empty, two guests arrive and the employees are completely overwhelmed... Not nice

Switches don't work. Employees are annoyed and don't want to work and the cash register at the front doesn't work either. If you ask how else you can specify the codes, you get a “none”.

My favorite Burger King. Always fresh, mostly very friendly service. Too crowded at peak times. Toilet condition is more of a matter of luck.

Only the ambience was ok. Food standard. Employees can hardly speak German!!!

I got plant-based bacon on my cheese melt. No, the bacon was not plant-based. And no, I didn't order extra bacon on my plant-based burger. Unfortunately, I took one bite and didn't realize it until afterward. It's a shame that this isn't being taken into account here.

We were there on January 12, 2025 at 5 p.m. We had to wait 17 minutes for 2 cappuccinos and 1x churros. We only got 1 cappuccino in the wrong cup and the other one was forgotten. The churros were without cinnamon and sugar because that was also forgotten. Unable to communicate with staff due to lack of interest and language skills. In addition, the staff as a whole seemed like a mess. Many other customers also had complaints. We will definitely not visit this branch again!

Burgers were fresh and what I like best is the cheerful staff!!! Thank you...

You have to wait too long and it tastes like that

So far everything has always been good, the staff was friendly and the food was good. Apparently they don't really think much about staff hygiene here. Observed a woman today packing citizens in the kitchen,,, She was wearing a wristwatch and a wedding ring🤮🤮🤮 Even if the ring doesn't come off, gloves should be worn,,,, how many germs she must have spread. Sorry, that's not possible🤬🤮

The boss is called Souleyman I think at the checkout is just rude and has no idea about BK.

The store does not adhere to the official opening hours of 1 a.m. The store is closed on Friday January 3rd even though it is supposed to be open until 2 a.m.!

The employees here can't do their job, got our order completely wrong, didn't want to do it right, had to fight extra to make sure we got our food right, and the employee kept asking us what we wanted even though we had already placed the order have, so like what did we put it on the screen for if they don't even read the order 🤦🏾‍♀️🙄

Condition at the time of this review: Tables not wiped down, food cold, order takes forever and is incomplete, put a receipt with the order number and he asks me for the order number, floor full of trash and not swept, mice running around in the store. Guys, take care of some minimum standards here. Keep your head focused, here we eat what you serve.

Worst shop I've ever eaten at. No recommendation. Dirty, unfriendly staff and food disaster.

It has nothing to do with “fast” food anymore, you can get your food faster in a normal restaurant

I've never eaten a bad burger 🤮 I don't think it's Burger King's fault. The boss was Afghan and the staff couldn't speak German and maybe they saved money for it. Burger King now has a bad reputation🙏🏻

Extremely bad service and overwhelmed employees! I just waited 10 minutes to pay for my order, but no employee felt compelled to attend to me. Never again!!!

I don't want to give out any stars here. All the burgers we ordered (7) were cold. The saleswoman said that wasn't true. As proof, the burger was warmed under the warmer for 20 seconds on each side and then pressed back into the hand. No insight or exchange. Expired yogurt dressing was served to us for the salads over a week ago. Were swapped. Cleanliness of the hygiene rooms, i.e. toilets not clean and toilet seats broken. Very disappointing. Annoyed staff because they had something to complain about. So the first and last visit for me

Disaster!! My son caught food poisoning there on November 16th, 2024!!!!

Everything freshly prepared at a brisk pace!

There is only one in the toilet and it belongs to the gas station and costs 50 cents. So as a restaurant to offer something like that to guests is more than just an impertinence... If it were on the highway... but no it's not..

Takes way too long, needs a bit more zest. I can't accept that I have to wait half an hour for my nuggets when there's nothing going on

Had 2 Big King in the menu with fries and coke. Fries good, cola good, burger disastrous. Dry, almost old, bland. I rarely go to Burger King, but I'm always happy with the motto: "Unnecessary, but it was awesome!" But the experience here really robs me of anticipation for the next time. To be complete: the staff was friendly and the restaurant was clean.

The staff works as fast and hard as they can. There is a tip jar, people. Tip these heroeeees!!!

I would like to express my dissatisfaction here. Your employees are incompetent. I wasn't given the change, it was only a few cents, but an offer would have been appropriate. Also, my order was takeout. I needed a bag with handles, but they didn't give me one. Every time I have to ask about it. Furthermore, part of my order is often missing, for example the cola that I ordered with it. I have to constantly remind myself of this. Therefore only one star - actually zero would be appropriate.

Burger King offers a solid selection of classic fast food dishes. The burgers are juicy and the menu selection leaves nothing to be desired. The fries are crispy and the portions are good. The service is usually quick and the staff are friendly, although it can be a bit busier and busier at peak times. The price/performance ratio is reasonable, especially for a quick snack or meal on the go. The branches could occasionally be a little cleaner, but overall it's a good place for a quick meal without high expectations.

Takes forever even though the store is pretty empty.

Dirty and unfriendly employees, long waiting times of sometimes over 20 months! Often we got burgers that were old, hard and cold. Vanilla and strawberry shakes are often swapped.

Why am I missing cheese on my burger? Ordered to take away and the cheese wasn't made to me! Really not okay

Dirty! Unfriendly! And half the range is not there! Disaster!!

The store is really disastrous. Several defects in escape routes and interior. Lighting comes from the ceiling and cables hang freely from the ceiling in the toilets. Very dangerous. Many products were already sold out by 7 p.m. No lift, no wraps and some sauces are no longer available. This is not how a large restaurant chain should run. The staff is also very unfriendly and hardly speak any German.

Unfriendly staff, half of the order was missing even though we didn't even order much.

The burgers taste good. It always takes a while because nothing is actually ever prepared in the display. But dear Burger King team: WHY DO YOU NEVER WEAR GLOVES? I'm disgusted by eating a burger made with my bare fingers. Nobody knows whether hands are washed properly or whether the nose was blown with them beforehand. Please change urgently.

Food didn't taste good, burger was too dry, sauce was way too sour. I waited 20 minutes for a cheeseburger... Don't go there again if necessary, once is enough.

My buddy may have puked on a tray once, but that was an extreme case and definitely not normal for this restaurant. Sorry again to the employees

After a round of shopping in the Hamburger Meile, it was nice to experience the atmosphere in the Burker King and let off the shopping stress here

Very nice staff, fresh citizens, quick preparation. We'd love to come back👍

The staff were very friendly and accommodating

It was very beautiful and also super tasty!

It was very quick and super tasty!

I like the food here and even if you don't have a lot of money in your pocket you can still eat something good here. The service is very pleasant and I like the atmosphere very much.

I think the food is delicious and the staff are very nice

Some people get their food brought to the table, others don't. Does that have something to do with the perceived phenotype? 🤔

The people are always very friendly throughout the day

Very good food and good service

The burgers are just really bad! Unfortunately there is no other way to say it. I love burgers, but you can hardly eat this stuff.

Never eaten something so delicious! Recommended

Solid Burger King! Fast food and nice staff!

I think everything is great, tastes very good

Lack of respect for customer's time and rudeness

Unfortunately you can't give minus stars. Even the chef always serves rock-hard burgers. Save yourself the trip in here, no matter where you're desperate. It's definitely not worth it