McDonald's in Hamburg

According to the sign at the McDrive-Thru, "A free McSundae with every app order." Ice cream isn't available, the machine is broken 😂

Hello, I was there today and the food didn't taste good, I ordered nuggets and ate them and they tasted very much like cardboard and were quite oily and greasy and hard, it's not like it used to be today, I thought the old McDonald's was better, now it's small and cold so I didn't feel very comfortable. It's a shame.

Very friendly staff, even if something was missing we got it straight away. My top McDonald's for Hamburg

The store has become very nice, unfortunately the staff is still in the same mood

The unfriendly McDonald's I've ever seen, the staff, I'll definitely never go there again

So the employee at the front on the night shift today was extremely nice, very friendly and completed the order without any errors! Big thanks - this is now very rare - good employee 👍

Unfortunately only two stars, where the fries were mega delicious. But I didn't get my ice cream even though I ordered it.

Open 24/7. This also works at night

Sorry had to ask for my money back because I still didn't get my cheeseburger after 30 minutes

We always get our order quickly via app pre-order. The employees are very friendly.

I just dined here on site. Ordered 2 happy meals. My order number immediately disappeared on the waiting sign and 2 people got their turn before me, the waiting time was a bit annoying but okay. I was able to observe an internal argument between the staff behind the counter (service staff was arguing with kitchen staff). They weren't loud but it looked personal. That's why I had to wait longer for my nuggets. When my order came I was again asked to wait for a small bag of fries as an apology. I also ordered 2x mayo and got 2x ketchup instead. Afterwards a lady from the service came to my table again and gave me another portion of nuggets as an apology. Well... But who's going to eat all that? The quality of the nuggets varied greatly: from cold hard and very dry to greasy hot not quite finished. The quality of the fries was also very mixed: from very salty to slightly mushy and creamy. There were no ice cubes with my lukewarm cola. The newly renovated building appears cool and uninviting inside. The seats are very neutral, the tables are all greasy and dirty even though there was nothing going on there. During the time I ate my food, I didn't see anyone with a rag or dustpan. There was no music, just loud beeping from machines and orders. The playground resembles a concrete desert. The abstract yellow-red art compositions on the wall irritated me. The store invites you to leave.

After 23 minutes there is still no food ready! Employees unfriendly. The paper at the machines was empty, I couldn't place an order and it wasn't changed. Our food arrived, unfortunately half of it was cold. Not recommended.

Oh no, never again such poor quality and cold food and irresponsible employees not seen and very poor delivery 1 extra wait until my food arrives

I ordered via the app and picked up the food at the Drive Inn. At home it was noticed that an entire menu had been forgotten.

It's a McDonald's where the employees have no empathy. A needy gentleman who politely asks for a single cheeseburger when the outside temperature is 2 degrees is banned from the house. The good gentleman then received two cheeseburgers from us, and when we handed them out he was told to leave the store. Since he probably didn't notice/understand it, he sat down to eat. An employee then went to the front of the store to call the police. I can't say how it turned out, I was only present by telephone. Next time I'll drive up in my big car with a few people looking for help, eat fat and then definitely won't go to that McDonald's again.

Burgers are forgotten every time! Really every time and I will avoid this branch

Newly renovated place with big playground for children, I have only one recommendation for staff (the reason I gave 4 stars) sometimes the burger meat is overcooked and it ruins the taste of the burger, it happened too many times to not point out this.

An above-average store, not a nice atmosphere. Was OK.

Sometimes everything is cold, sometimes only half, almost never everything is warm. After the renovation, inside like a canteen, it looked better before. The terrace turned out beautiful. The waitress doesn't know where the fixed table numbers are and runs across the store calling the number.

First time after renovation, but in my opinion the old renovation was also not bad 😂

A very rude staff, and my food was cold and served after 20 minutes.

Ordered 3 Mc Flurry at the drive in. 1x cookie dough with chocolate sauce 2x chocolate beans + caramel sauce We got: 1x cookie dough without sauce 2x chocolate beans without sauce. If you don't check everything... we only saw the mistake at home. Working with professionals once, but that is definitely not possible there. When we last visited several years ago, there were no clean places to sit inside...

A good branch in itself, but cleanliness is very important here. The toilets are full of shit and just disgusting

We ordered online on the app and picked up from McDrive. The wait took a long time and a CHEESEBURGER was missing!

The worst McDonald's we have ever eaten at. Food terrible, not complete. Never again.

I don't like the new ordering system. It's becoming more and more American. Only PC and fewer staff

The employee with long blonde hair is really unfriendly.

Um, what's that supposed to mean? Looks extremely dreary and cold after the renovation. In addition, there is no longer a real waiting area and you basically wait next to seated guests. We also had to wait an extremely long time.

Regular McDonald's. Everything is fine!

A solid McDonald's! The staff was friendly and the food came quickly. The cheeseburger was great, as were the fries. If you're in the mood for fast food, this is the place to be, no long waiting times. Everything went smoothly, as always.

Worst McDonald's and actually not even worth one star Too many orders that couldn't be kept up with After waiting for an hour we left the restaurant and they didn't want to give us our money back. Very sad, didn't get anything to eat and no money back either. Thanks for nothing

This is my first one-star review ever. I ordered through the self-service machine, but no receipt was printed, leaving me unaware of my order number. When I sought help, over ten people were already waiting for assistance. After waiting more than an hour, my order still wasn’t processed. I approached a staff member, who rudely dismissed me. When I requested a refund, they refused. Frustrated, I left without food or my money. This was the worst fast-food experience I’ve ever had, and judging by the crowd of unhappy customers, I’m not alone. A complete embarrassment to the McDonald’s brand.

New Year's Eve tomorrow: come in everything dirty! As if an atomic bomb had hit... Orders took up to 30-40 minutes. The service staff were completely overwhelmed and were immediately aggressive when asked... I would say... The shift manager wasn't very helpful with questions because he didn't understand my German language or didn't want to understand it. Renovation didn't help, I'm more likely to be seen at Burger King now.✅

There you are in the drive and it takes an hour for 5 cars...never again

I ordered there and afterwards I had a very bad stomach ache. I can't recommend this store, I've never felt so bad

They forgot to eat! But that was done quickly at the checkout! Some of the burgers were luke warm! Hunger drove it in! The fries 🍟 weren't much better! But the cola was cold!

First the wrong order then I have to go back so I can get my order. Unfortunately there's a face like that asking if I've done something wrong with an aggressive attitude is also OK then I wait but no response after 15. I have to leave because of an order that takes 45 minutes to pick up. Great

Harsh sound on the McDrive. Ordered 7 pieces. Forgot to put Chicken McNuggets in the bag. Is it that hard? Of course you only notice this when you get home. I wanted to complain over the phone. Nobody answers. That was it for the “restaurant”! Never again MCDo Eifestrasse.

McDonald's food, like everywhere else

Food was cold, apple turnovers were cold, burgers were cold. A McDonald's because you should avoid eating smooth 6

Is ice cream sold out? 🤣🤣 the same thing over and over again!

After the renovation it's just cold, the ambience doesn't exactly invite you to linger. One might think that they are trying to get rid of the guests here. There is no real contact with the staff, only brief during table service. In the restaurant, someone is always running around aimlessly, looking over their shoulders as they order.

I have never had so many complaints in a single order. Paid drink 0.5, got 0.4. Ordered an apple bag, got a chocolate bag. Ordered spicy nuggets, got regular nuggets. The shift leader was friendly and apologized several times. Since it was generally very difficult to talk to the employees on site (language barrier), I will avoid this branch in the future. Three stars for the shift leader's helpfulness.

This McDonald’s is the closest to my home. Unfortunately. The waiting time feels like it's not fast food but a real restaurant. Today my take-out order didn't come with the sauce or fries. It's really very sad that service and certain standards seem to only exist on paper.

Even after the renovation: A great team, decent products but the restaurant is cold (no vestibule) and the interior hasn't really become any more comfortable. I miss the old interior!

Ambiance is no longer inviting at all

The worst McDonald's I know. First of all, you wait forever, whether in a restaurant or in Mc Drive. Added to this is the unfriendly staff. Today I was there, ordered 1 hamburger and 1 double chickenburger and I got a double cheeseburger. Unfortunately, I only discovered it when I got home, this branch doesn't even serve two burgers! So bad!

It takes a long time but at least the fries are warm

So I ordered a single MC rib and waited 25 minutes, which was cheeky, so not recommended from 12 o'clock onwards, very bad

Never again!!! I waited over an hour. Although the store isn't that far away either. Of course the food was cold. Drink not included. Really way too expensive for that.

On Sunday evening, despite the rain, the citizens were cold.

So it's no longer fast food. Waited almost 25 minutes for the food. One had the impression that the employees were a bit overwhelmed with 5 terminal orders at 8:30 p.m.

They remodeled it, what a catastrophe: it's far too narrow everywhere. You come in and there are only the ordering terminals in the middle of the way. Seems extremely uninviting. And in the area where you pick up your food, it's total chaos. No waiting benches, far too little space. You stand directly at the tables where people are eating. And then in this narrow, dark corner the employees walk around with the full trays all the time. You have to make sure that you can still see the scoreboard. But it doesn't actually matter because what it says isn't true anyway. The employees simply call random numbers into the room that have nothing to do with the ad. My number was simply gone, so you have to dig through the crowd and ask urgently for the order, which is then standing around somewhere. Really not a pleasant visit.

The dirtiest McDonald's I've ever seen. Cold fries, when we complained more fries were delivered which were also cold and not fresh. The leader should be fired

Kamal at the drive thru was so nice and warm and put a huge smile on my girlfriend and I's faces!

The food is typical McDonald's. Culinary enthusiasts are unlikely to get lost here. It was 3 a.m. in the morning. The service was nice, the ambience was good. The disabled toilet had been vandalized. All snapshots.

Were mc dive and the food is very freshly prepared

Is it just a failure, or almost cheating? Twice in a row I ordered a double cheeseburger with a large portion of fries and both times I opened the bag at the next traffic light and the fries weren't even half full. Since these were my only two contacts with this McDonald's recently, I fear that it is unfortunately a scam. Or if I try to put it a little nicer: profit maximization ;) So pay attention to your food in the bag P.S.: and since I had the problem at this McDonald's a few years ago and went back and complained to the checkout and was told that it couldn't be right because you could see grease stains on the box, I'm curious , what the reaction is this time. My answer back then, asking whether the fries would be beamed into the cardboard and not have any contact with the wall when they were poured in, was laughed at. How nice that you can see the grease stains here again. This particular McDonald's will probably accuse me of cheating again 😂

I can't say now that it was an experience. I tried to let the surroundings work on me. But all I could see was emptiness. Everything is very anonymous. The employees who were there were not visible. Burger cold and carelessly packaged

I particularly noticed an exceptionally good employee named Imed from McDonald's on Eiffestrasse. He is the first McDonald’s employee I have ever seen who spoke clearly. His communication was precise and friendly, which made the visit to McDonald's a pleasant experience.

The floor is completely greasy right up to the toilets. In the rain like on the ice skating rink. No warning signs. What does the kitchen look like then?

Been waiting for over 30 minutes

What happened to this branch? Who planned this? After the renovation, it's terribly cluttered and uncomfortable. Even if it's only mediocrely attended, people get in each other's way and everything is somehow stressful and mis-planned. I also wonder how the furniture can be so destroyed even though it has only just opened.

Ordered via Lieferando. Waited over 1 hour. 1km as the crow flies would have been faster on foot, just ridiculous.

I ordered a chili burger from Mc Drive... it took a very long time and the burger was cold. Very disappointing. I also didn't have time to go in and complain.

Dystopian prison. Sundays fully loaded with zombies and you wait 15 minutes for a small coffee...

Waited 20 minutes for a milkshake only to see that the Monopoly sticker was missing. First toilet broken, second toilet not lockable.

Disaster, waited over 20 minutes for the “fast food”. Then you didn't want to pack the wrong drinks with it, which we were able to stop you from doing. Wrong sauces for the nuggets and the burgers were already cold on Biden. That's it for me with MC Doof.

Waited 25 minutes for our food!

Completely overwhelmed staff. It took 20 minutes for 3 orders. What poor leadership.

Very friendly behavior of the staff! Again and again!!!

I was at the branch yesterday around 11:18 p.m. The renovation is definitely impressive. So far everything is great for me. However, I got a cold burger. After a quick consultation with the shift manager, who was always on the lookout to see if everything was OK (very courteous and helpful!), it was immediately replaced with a new burger and I was kindly given a drink voucher on top. Always my pleasure :)

A very excellent behavior and very delicious, hot and fresh food that surprised us at this time of the night.

DISASTER. Unfortunately, since the renovation, the branch has really gone downhill. The employees don't feel responsible for anything and don't tidy up or clean. I also find the branch to be very cold since the renovation

The tables are extremely dirty, they are rarely or never cleaned and it takes forever for the food to arrive.

This McDonalds is stylishly remodeled on the inside. I forgot to take pictures in the hustle that’s typically found in a McDonald’s on a Friday night, but there were for instance separate slots in the trash for food, paper and cups. They were also displaying modern art-ish stencils on the wall and the chairs. Looks like a new design concept to me. The shop itself could probably be a bit cleaner, especially the tables were still dirty and there was no cleaner in sight. We ordered through the app and I was surprised by how long it took for them to get the order ready. We waited over ten minutes - I can only assume that there was some sort of rush right then, although it wasn’t even that full. Maybe drive through? Food and drinks were okay. We ordered curly fries and got a portion of curly fries that had a significant amount of regular fries stuffed into the lower part of the box. I wonder how that happened. It doesn’t really portray attention to detail. This is a regular McDonalds in all aspects but one: You can stop by with a boat and order food right on the water.

What a shame how the quality of Mac Donalds has declined. The employees try hard but many coupons don't work. Hope everything works out again soon. My children love it here. Unfortunately, after the renovation, the seating is less comfortable. Oh what a shame, it's a shame everything is stupid...

McDonald's on Eifelstrasse. Now my regular branch 🍔🍟 Fantastic service and top cleanliness! Update now also remodeled inside and turned out beautiful! 👍 I was at the McDonald's on Eifelstrasse in Hamburg again today and I was really impressed. The service was excellent - the staff were friendly, attentive and helpful. The cleanliness of the restaurant is particularly noteworthy. Everything in the dining room and outside was spotlessly clean. The food was of course delicious again, as you would expect from McDonald's. All in all, always a great experience!

It's been an absolute disaster since the renovation. The new ambience is somewhere between a morgue, a hospital and a canteen. Bright light everywhere, hardly any opportunity to sit alone or with a small group. It's nice that there is now a disabled toilet right next to the entrance. This was presented to us straight away because the door was open and we were looking directly at the toilet bowl. Someone tried to appear “modern” here and completely missed the mark. Everything is a loveless gray-brown with white tiles. It's already dirty. One can only hope that the seating will be rescheduled again. Furthermore, the staff is terribly slow and unfriendly. And to top it all off, 24/7 as advertised is no longer applicable. From 2 o'clock it will now be closed and it is only possible to order in MCDrive!

Since the renovation it's just been shit. Shortly after opening everything was disgusting, uninviting and the food was still rubbish. There's no cleaning anywhere, the tables are swimming in liquid and you feel like you're in the Stasi, very much being watched. Not recommended

After the renovation it's just scary!

So today you can't redeem a voucher or reward points, the man at the checkout said that the IT department couldn't manage it. It's unbelievable that the IT of such a large company is failing. Digitization flop

Today is Halloween. I wanted to go to McDonald's but ended up in a closed psychiatric hospital. I can only recommend it

Ordered after their remodeling on reformation day. Great that the self ordering works faster with payment now, but personally i don't like what they have done. too open, few nooks to sit alone or with few people. Also 1star only for that order especially, didnt had to wait long what was nice, but the ordered double cheeseburger got double cheese but only one patty on it.

Went into the branch at 10 a.m. and left at 10:53 a.m.! TO GO of course! 10 products over 50 minutes and then find out at home that half of them are missing and other inferior products have been added. Unbelievable with a guest volume of 4 tables. Not even a comment about the waiting time is given to you. Thank you for nothing! Maybe think about the service.

Good McDonald's, had 2 chicken burgers and they were both fresh

Rarely do I have to wait 40 minutes or longer, the part is always cold, I always check whether everything is correct. I get cheated every time with the reusable cups and get a normal one. Come with a lot of time and patience. Currently under renovation!

Only open to drivers because you can only drive through the drive in. It's being remodeled! I really felt ripped off!

I miss the counter where you could order. Unfortunately this only works via a terminal. Unfortunately the parking lot is being renovated. Therefore only Mc Drive.

We were there after the lobby had closed, only the DRIVE IN counter was open, actually not a big deal, but 40 minutes of waiting time is not OKAY, then you should close the counter too. If you stand in line, you have no option to leave it.

"Chesseburgers are only available from 10 a.m., before that we only have breakfast" What's this nonsense? If you're going to McDonald's, you're going to want burgers too. Otherwise, the local bakery is sufficient. YOU CAN EAT YOUR FUCKING BREAKFAST YOURSELF.

As often happens, today I ordered something to take away on the screen. The device had extremely long loading times - not user-friendly. Food and drinks came quickly. When I asked politely if I could get a straw with my drink, I was very harshly refused. When I pointed out that it would make more sense for me to use a drinking straw on the upcoming car trip, I was then told in a very unfriendly tone that the franchise rules wouldn't allow it. Other branches are friendlier and more customer-oriented. This branch will therefore no longer see me again. Pretty stupid... By the way: surprise afterwards: instead of one fries, the bag contained two!

McDonald's - the place where you decide to just get a small cheeseburger and then walk out with three Big Macs, 20 Nuggets and a McFlurry. 🍔🍟 The fries? Crispier than my chances of getting a six pack! The burgers? Melts in the mouth – quicker than my motivation to go jogging after eating. 🏃‍♀️💨 The ice cream? Of course the machine never works, but we all know the ice cream is just an urban legend. 😅🍦 The Happy Meals are cool, but let's be honest: we're all just there for the toys. 🎁 Conclusion: McDonald’s – where your stomach is happy, but your conscience screams “Why?”

Open 24 hours a day In order to bridge the time from the end of a concert to the departure of our train between midnight and 5 a.m., we went to the McDonald's, which was supposedly open 24 hours a day (the branch at the main station was closed due to renovations). We were asked to leave the premises at 2:45 a.m , since they have already closed. However, this was not communicated publicly anywhere. On the contrary, there is a brightly visible advertisement “Open 24 hours” outside. The first order was also incomplete.

The food was good, the WiFi was bad.

Mcdrive no idea about PC Wrong order accepted and wrong order placed.09/17/2024 at 2 a.m

Good coupon offers. You could sit inside and outside. I was even able to take my dogs with me. There were good play opportunities for children. Order was brought.

Parking lot completely filthy, garbage baskets not emptied, toilets in an absolutely disgusting, unhygienic condition (I've never seen anything like that in a restaurant), parts of the kitchen that could be seen were also not visually appealing. We also had to have breakfast outside. Staff seemed overwhelmed, hardly any communication with guests. Absolutely underground -> Might be a hot tip for the health department!

Employees speak broken German, understand nothing and cheat you out of money! Absolute juice shop!!! On top of that, an audience that is crazy

The employees are completely unfriendly 😑😕😕