McDonald's in Hamburg

The good first - Nice staff. Otherwise catastrophe... For years people have been lying and saying the toilet is broken and you can't access the first floor - probably to save cleaning costs. Something is regularly missing from orders and you have to check every order. Paper straws are either “all” or there are no more. Strangely enough, here in Billstedt the prices in this branch are also more expensive than in the nicer and better branches in the city center. The menu screen on the counter has been broken for months and has not been repaired Tables are always sticky and the floor is slippery and greasy. In addition, the franchise partner has to rip off his customers with parking costs as additional income. This franchise partner should finally make his branch a Mcdonalds or be terminated by Mcdonalds.

Such a dirty shop wanted to order take away 20 minutes for a McSunday, an apple turnover and 9 nuggets…. Bottle of sauce on the MC Sunday. Of course no sauces, never again. -8 stars

There could be more terminals to order from, two are not enough. You just wait too long to place your order! After that everything went relatively quickly and the staff is also friendly. I was given a strawberry shake instead of a cola, after the complaint I was allowed to keep both, great service!

I ordered from MC Drive on Billstedter Hauptstraße around 3 p.m. today and when I got home I noticed that the employee gave us the wrong order. This is the second time this has happened and when I called them and complained that they gave me the wrong menu, the lady with an Indian accent answered back very rudely, impatiently and without understanding and didn't respond apologized once. She also told me that she would call me back in 2 minutes, but that didn't happen. After waiting for a quarter of an hour, I couldn't reach anyone else because the call was rejected. This is an absolute disgrace and I will definitely not go there again.

Hello 💓👋 Team McDonald's You have a very nice restaurant and a nice 💕👋💕 employee We will come back to you soon..

Hello team from McDonald's Restaurants, I was with you today and everything tasted very good and lovely staff, as well as very loving guests. Love 💕😘💕😘💕😘 is running again.🇺🇸❤️

So I've always had a good visit here, but today I was unfortunately disappointed because I wanted to go to the upstairs toilets like I always do, but the employee claimed they were rude. We were then sent outside. This toilet was dirty plus not even Signs the soap is empty, no toilet paper and the faucet no longer works... The employee who told us that we couldn't go to the toilet inside was politely asked by us that there was no soap in this toilet and the tap didn't work. We asked if we could wash our hands upstairs, she said we could can do this in the front of the employee area & She simply spoke to another customer during the conversation and didn't even look at me, which is not possible when you politely point out a problem after you have already been treated unkindly. I hope the next one will be more positive as it's really a big disappointment!!

Were there at breakfast time. You were forced to order at the machine which clearly wrote: TAKE AWAY ONLY. We were allowed to eat in the store. Cumbersome ordering. Even though someone was standing at the checkout. Parking space is allocated externally. So don't plan on staying too long, otherwise you'll have problems with the car. Food itself is McD standard.

One star is still too many!!! There aren't even proper toilets here!

Bad food, expensive parking. It's better to go to another McDonald's, the food is also bad, but at least the parking is cheaper.

Wer bei MC Donalds vor Ort essen möchte und mit dem Auto da ist kann 35 Euro Strafe gleich auf d7e Essen Bestellung mit rauf Parken! Die sehen auch nicht von der Rechnung ab wenn man eine Rechnung vorweisen kann. Frechheit !!!! Nie wieder Mc Donalds plus 12 Kunden verloren!!!!!

Messy rip-off to the power of three!!!! You go out to eat and get a fine of 35 euros for overstaying by 6 minutes!!! Never again McDonald's. Not even one star!!!!!

As a McDonald's customer, the parking time was exceeded by 8 minutes because there were a lot of customers and the staff were busy. A few days later, mail came from Park & ​​Control with an invoice for a contractual penalty of €35 because the parking time was exceeded by 8 minutes!!! I will never visit this McDonald's again!!! That's it!!! People visit another McDonalds and look out for signs regarding this rip off company!!! In addition, McDonald's must have violated data protection, because how does the company know exactly to the second when you drove into the parking lot and left it again!!!

You call this a large portion????????

Showcase McDonalds, I'll be happy to come back! Super unfriendly employees under the worst working conditions and the atmosphere invites you to “take away”. I'm always happy when my expectations are exceeded!

So gut! The shop manager helped me warm the food when I went to the washroom! Food is yummy with peaceful environment!

The soap dispenser in the men's room is broken and the hand sanitizer in the restaurant is empty. Hygienically unacceptable, especially in a fast food restaurant where people eat a lot with their hands.

Fast, fresh and tasty, what more could you want. Met an angel there. Everyone has fun at work, it's definitely the boss's fault, he's definitely a great guy.

Next to a gas station and with a 60 minute parking restriction, where if you accidentally stay too long, it could get cozy. Having to pay a flat rate of €35 really doesn't create a relaxed atmosphere. The employees try hard, but things regularly go wrong. I go there twice a month because that's when I'm nearby and I often had to turn around because something was missing or wrong in my order. But then the employees try very hard to change and improve it.

Forgot to pack half of it and when you complained about it they didn't want to see it.

Incredibly rude and unprofessional – shift management completely out of place! Unfortunately, our visit to McDonald's today was an absolute disaster, and it wasn't just because of the forgotten food. My husband ordered cheeseburgers but they just weren't packaged. When he called the branch to clarify the issue, we expected an easy solution. Instead, he was treated extremely rudely by the shift manager. The woman, who said she has worked at McDonald's for 21 years, was neither willing to name the employee who made the mistake nor did she have any sensible solution. Instead, she blamed my husband for not checking the bag on site. An incredible impudence! When he mentioned that he wanted to leave a review, she called it "blackmail" - completely uncalled for and just shows how little she understands customer service. If someone who has supposedly worked at a company for so long still hasn't learned how to deal with customers professionally and respectfully, you should really ask yourself whether that person is even suitable for the job. Such behavior is absolutely unacceptable and reflects extremely poorly on the branch. We are deeply disappointed with this treatment and will definitely not order from here again.

I really don't know what's going on there anymore. Changed ownership? Fewer employees for too many customers? Not enough pay for the employee to want to work properly? Everything used to go smoothly, but just for this year they forgot to pack a total of 3 packs of 6 nuggets! Twice I forgot the apple turnover, I forgot about 10 packs of sauce and I mixed up ketchup with mayo twice, I didn't put in a McDouble, I got the wrong drink twice, I didn't mark drinks 4 times (Zero and Normal), I swapped iced tea with cola once and even once swapped the vegetarian nuggets for normal ones! Marking the cola only costs you one press on the lid... So much in just about 8 orders, should I just put my order together myself in the McDonalds kitchen in the future? Or is this the nugget tax on the owner's dog?

Food was okay so far… I was, however, annoyed by the fact that people were being ripped off when parking there (€35 for 10 minutes). Who manages to order and eat with 4 people within an hour??? I'll NEVER GO THERE AGAIN!!!!

The quality of the food and the service from the employees continues to decline... After dinner I also got a ticket from the criminal association Park & ​​Control because I parked in the McDonald's parking lot. I originally covered it for 2 minutes. It's a mystery to me how one can work with such criminals. That was the last time I went there.

I wasn't happy. Staff overwhelmed. Cold fries gave the food to the wrong person without checking the number and then they yelled at me and asked me to say it was my order. Sorry. I stood behind it and said it was my order and I got the answer Should wait until it's my turn and you'll never see me there again

Was there with friends for 1.5 hours. Would have to pay a fine of €35 because parking is only allowed for 1 hour. Never go back. If you go to Eifelstrasse it's great You can stay as long as you want.

We occasionally order via UberEats and every time something is missing from the order!! Today it was 2 chicken burgers.. once it was the 20 nuggets.. what's going on? Aren't the orders checked before the bag is closed?

Never here again!!! So I was there that day, had great food, etc... But a surprise came in the mail!!! 35 euros fine because I was there 7 minutes more than possible! Are you crazy ??? Guys, it takes more than an hour if after eating a cafe comes into question etc.. you are not normal. I would sue you in court. Very easy .

Yesterday evening, shortly before midnight, my girlfriend and I had an unpleasant experience in the McDrive of this branch. The employee at the pick-up window laughed with a colleague and then asked us, completely inappropriately, if we could drive his colleague to the train. When we politely declined, he responded in an extremely unprofessional manner with "WHAT??" and a condescending “WOW.” This behavior was very unpleasant and inappropriate. We have decided not to visit this branch again in the future.

A classic McDonald, nothing more and nothing less.

Ordering should no longer be possible at the checkout but only at the terminal!!!??? It's very inconvenient to dig through the really not well-made menu!

Friendly staff, pleasant and clean restaurant. The branch is highly recommended.

Very friendly and accommodating staff, despite the extremely stressful situation and environment today. McFlurys are filled to the brim! ❤️ Very good experience; thank you McDonalds Billstedt 🙏🏻

Another visit and again coffees from Mc Caffe ordered on site in paper cups. The cake was simply placed in paper packages instead of on plates. The staff's excuse that the dishwasher is broken is a joke. Is the manager of this mess even there? I have been happy to come back to Mc Caffe for many years. This time something unexplainable happened. The coffee ordered from Mc Caffe was not brewed in a Mc Caffe pressure machine, but in this hamburger machine. Ordered on the spot, it was first poured into a paper cup, and after receiving attention, it was poured into a cold cup. After this maneuver, it no longer resembled coffee. It didn't taste like anything. The chocolate cake was ok. Here the employee had no room for initiative and to spoil something. However, the cake was served with a wooden fork, which made it impossible to cut a piece of the cake. The full order was not given, only after pointing out did we receive the missing change. The entrance to the floor where the children's playroom is located was blocked. The staff doesn't understand.

Can't you say anything? Just a McDonald's

Forgot fries Mesh potatoes were sticky and no longer fresh. Otherwise everything was good as always. Waiting times are also okay. Staff friendly The fact that Cola with Popcorn Flavor doesn't taste delicious is not the fault of the branch 🤣

Catastrophe in everything. Everyone is unfriendly, fries are always old and taste like cardboard. (I often had to complain about them). Sometimes toys that were current several months ago are simply packed into the box in the happy meal. 😂 I also had to contact them to get a current toy for my child. So it's really catastrophic - you should take McDonald's Eiffestr as an example.

I really like the McDonald's on Billstedter Hauptstrasse.

This is by far the most disgusting McDonald's I've ever been to The toilet is so dirty and smells like we were at the main train station Shame on you honestly, hopefully you'll go broke or screwed up

Cleanliness was fine at 9am. The food was simply nothing, we were all alone, so theoretically it should have been relatively freshly prepared. But the opposite was the case, the cheese was burnt on the paper with mctoast, which can't actually happen. And at BigMorning, which was probably freshly prepared, the cheese used was already old and had a very hard edge. Instead of nice coffee there was somehow only bad filter coffee So we won't be visiting again.

Food like in any McDonald’s, but I wouldn’t eat there. It's not that nice.

We had 2 citizens and chicken nuggets to take away, although there was nothing going on, at least 20 portions of fries were already ready because we had to wait. You look around, our number disappeared from the display when we asked where the number was, the lady was very unfriendly because I was I interrupted the employees' private conversation and got my order 2 minutes later, although the citizens were lukewarm. Well, you learn from that and you just don't go there anymore

It was a huge hit, it barely moved forward, I was employed for almost half an hour, then I ordered, I waited, I ate. Parking time exceeded 6 minutes and I immediately received a fine from Park & ​​Control. 35€

We waited for the food for 1 hour and our food did not arrive.

I don't even answer, I call 10 times, no one answers, I'm starving

It is very dirty as enjoying the food is very unpleasant

"My order from McDonald's was incomplete, missing drinks, cups and a Big Mac." incomplete, drinks, cups and a big were missing Mac." "When I called McDonald's, they just hung up on me."

Waited unnecessarily long and ate in a hurry until everything was ordered so that the parking time of 1 hour was not exceeded. A week later, I parked in the McDonald's parking lot for 6 minutes too long and got a ticket for €35 from Park&control (video surveillance), which was not possible otherwise because the food came late. Zero tolerance for parking, no more visits to McDonald's as long as the Park&Control system is in use.

I wouldn't recommend anyone with family to visit this branch, as you are only allowed to park there for 60 minutes, even if you exceed 5 minutes you will get a €35 fine! Parking, getting out and getting in with children alone takes time, and the employees in this branch are not the fastest. How are you supposed to do that within 60 minutes? Never again, it was a huge mistake to visit this branch, even a complaint to the owner didn't help, no insight! It's best not to visit his two Billstedt branches!

Highly aggressive employee who wants to throw you out more than an hour before closing time and only lets you order take-away, other extremely unfriendly employees who talk loudly all the time about how you are too slow and who wouldn't let you in. If you have such hatred for customers who haven't done anything, you're probably in the wrong job.

I like the cute one with the dyed hair. She always works very hard and is always friendly. You can tell that she thinks for herself and that the well-being of her guests is important to her. She's pretty too! The food is good too

I'm always amazed at how little you can get there for a lot of money... For this reason... Two absolutely deserved stars 🤙

There is no toilet and the food is not warm enough…

The disabled salesman just puts crumbs in my Mc Flurry and says he can't do anything more, never again

Unfortunately, service and cleanliness are not that important in this branch There are 2 floors upstairs but out of laziness they don't open and you would then have to clean!!! Day of visit: March 16, 2024 first visit and also the last in this branch

Unfortunately it wasn't very crowded, the staff really tried hard

Okay, normal Maces. With drive in.

Total derailment. The staff is just chatting, the orders are not processed properly, Uber orders in front of you, only cause stress and extreme delays because the driver is insulted in the worst possible way! Unfortunately, communication in German leaves everything to be desired. Just don't go, just don't get angry.

So dirty, Kids throw food and no one cares. Loud strong conversations. Real McDonald's experience cannot be recommended

There isn't usually too much to say about "Mäckes". On the one hand because it is the same everywhere, and on the other hand because it looks almost the same everywhere. It's the same here. At least this branch is doing well, as there was previously a KFC here, then a Burger King. All predecessors with only a short operating life. McD has been stationed here for several years now. Well then, have a good bite!

Spaces too tight, packaging too big Content too small. First time back here in about 15 years.

This is the second time in a row. Their employees treat us rudely, especially the Asian girl. She treated me with extreme anger, not just towards me. All customers have zero stars. I will send a complaint to the main branch in America.

The Mcnuggets tasted like they were at least 3 days old

Is a typical McDonalds. What do you expect from that? Food was as usual. But the visit subsequently became very expensive. I was there with a few friends. My parking time was 1 hour and 16 minutes, so I exceeded the parking time by 16 minutes and still have to pay 35 euros for exceeding the maximum parking time of one hour. ATTENTION: Park there for a maximum of one hour!

This Mcces I had our first date with my now wife. 7 years later we wanted to eat here again like in the old days. The €30 bill at Mcces quickly turned into €65 because we parked there for 1 hour and 4 minutes. If the food had come 20 minutes earlier, there wouldn't be such a bad review! We will avoid this store forever and use word of mouth to ensure that none of our extended family visits this store!! I will also inform every authority to check this store. LG.

Dieser Mcces gehört geschlossen!

Freundliche und schnelle Bedienung

I thought I'd already experienced it all at McD, but the last family visit to this restaurant showed that there doesn't seem to be any lower limit. Since we wanted to pay in cash, I ordered at the counter. The staff there was extremely annoyed, snippy and totally unfriendly. I had the feeling that I wasn't welcome at all and that I had to apologize for disturbing them. The food was mixed. We had, among other things, a 9-pack of Mc Nuggets, a few of them were ok, the rest were bone dry and I had the impression that the maximum storage period had been massively exceeded. The men's toilet smelled like a pigsty and all of the toilet bowls were clean. Somehow during this visit I had the feeling that something was going wrong here and that the employees were not at all suitable for this job and/or were obviously not sufficiently trained. It is well known that the fish starts to stink at the head, so something must be going very wrong in the executive suite. I would like to call on McD Germany to check and, if necessary, provide further training for this franchisee. This McD branch has definitely seen us for the last time

Quiet, not too noisy with half of the seats available, it would be useful to wipe the tables more often

No comments Too bad for McDonald's

Schade dass es keine 0 Sterne gibt . Mit Abstand die unfreundlichsten Mitarbeiter, essen dauert 2 Stunden und 30 Minuten und es kommt kalt an . Und deren Rechtfertigung ist: ja was sollen wir es schaffen wir haben nur ein Fahrer .einfach Zum kotzen

Nett freundliche Bedienung Passt

Bisher hatte ich dort keine Probleme. Der Service ist 6☆, Sie bestellen am Computer und sind innerhalb von 5 Minuten fertig. Es kommt auf den Auftrag an, aber egal wie groß das Personal damit umgehen kann

Sehr netter Herr am Drive in Essen war frisch und lecker

Dieses Restaurant wird anscheinend von unfähigen Leuten geführt. Wir haben wie schon oft per App im Restaurant bestellt und Tischservice ausgewählt. Nr. des Tisches angeben und fertig. Wir wurden dann darauf hingewiesen, dass wir bitte die Aufsteller mit Nummern benutzen sollen. Das wäre einfacher. Was für ein Unsinn. Wenn es Tischnummern gibt dann sind diese auch benutzbar. Ansonsten schafft die Nr. ab. Insgesamt auch ziemlich fragwürdiges Publikum dort.

Nach meinem Besuch dieses Fast Food Restaurants hatte ich eine böse Überraschung. Der rückwertige Parkplatz ist gepflastert mit Videokameras, die genau dokumentieren, wann man parkt und wegfährt. Der Parkplatz war leer, ich habe im Restaurant Tee getrunken, ein Buch gelesen und ca. 2 Minuten länger als erlaubt geparkt, es flatterte kurze Zeit später ein Mahnbescheid mit 30 Euro Mahngebühren ins Haus. Schon ein recht unangenehmes Geschäftsgebaren, wenn ich ehrlich bin.

Ofcourse it's McDonald's food so it isn't so great, but overall place is very nice and good service.

eigentlich ein sehr schöner McDonald. Leider klebte der Tisch total. Habe diesen abwischen lassen, trotzdem ist er total klebrig. hatte ein Menu bestellt und es hat die Hälfte gefehlt… Die Toiletten waren sehr unsauber und Klos waren komplett kaputt und lagen auf dem Boden… mein erster Besuch macht ein dreckigen Eindruck.

Essen wie es halt dort ist. Die Mitarbeiter sind sehr freundlich.

eigentlich ein sehr schöner McDonald. Leider klebte der Tisch total. Habe diesen abwischen lassen, trotzdem ist er total klebrig. hatte 9 Nuggets bestellt, die ersten waren lecker aber die danach waren offensichtlich älter. mein erster Besuch macht ein dreckigen Eindruck.

Keine Strohhalme sind ein absolutes No-Go !!! Cola ohne Eiswürfel ebenso.

Das Level und die Qualität wird leider immer schlechter. Es ist schon schade …..

Meine Freundin gefiel das Ambiente im klo bereich 😁

Wie fast überall bei Mc Donalds ist das Personal der deutschen Sprache nicht mächtig. Ausnahmen bestätigen die Regel, aber da musste suchen.

Es fehlen einfach jedes Mal die Süß-Sauren Soßen bei den Bestellungen über UberEats. Chicken Nuggets ohne Soße ist schon echt eine trockene Angelegenheit.. Somit war das meine letzte Bestellung bei dieser Filiale. Das Essen vor Ort ist ok. Gibt wesentlich bessere Filialen. Das Ambiente ist dem Stadtteil geschuldet eher anstrengend.

Halt zu teuer! Und das Essen ist nicht wirklich super. Mehr kann man dazu nicht sagen.

gab dem großen leckeren Menü keine zweite Cola

MC halt.Preise sind nicht mehr tragbar.

Sehr gute Filiale, in Hamburg eine der besten.

Gerne ab und zu mit den Kindern essen gehen. Besonders dann, wenn es Gutscheine oder andere Aktionen gibt

Egal zu welchen Zeiten man da ist, es dauert lange bis die Bestellung fertig ist.

The best McDonald's in Hamburg. The food is always warm and crunchy. I go there often and I have nothing to complain about.

Mal nen Cappuccino und den Wagen laden

Essen lau warm nur noch leider im drive bestellt

Kaffee Schwarz war sehr gut und WLAN und Strom auch 🤟

Pleasant staff, good food, nice atmosphere.