McDonald's in Hamburg

It wasn't a visit, but a home delivery. I truly cannot comprehend how the employees can't manage to read the items ordered from a display and pack them correctly! Perhaps it's due to extremely poor training, a language barrier, or their attitude towards their own work. When you try to call the store about the order, it rings for five minutes, then someone answers briefly, says "I'm busy" in English, and hangs up! I then tried three more times to reach someone, only to be immediately disconnected. On top of that, all the food was extremely cold; not a single piece was even lukewarm!

Disaster. Not a soul in front of me. Ordered 4 Egg Muffins. I've been standing here for 10 minutes.

Unfortunately, the fries tasted like old grease, all the tables were dirty, and the place was empty. The staff was boring.

Repeatedly, the apple turnover is missing or the wrong drink is ordered. When I contact customer service, they respond with, "Orders are weighed before being handed to customers." The owner is completely out of control, and customer service is treating me like a freeloader. Not me!

I arrived at 2:30 and the door was simply closed. Meanwhile, others were inside eating and couldn't get out either. Another 10 minutes passed before I could get in.

Welcome to what is probably the slowest McDonald's in the world. The burgers are prepared with a distinct lack of care. The party favors often peek out halfway, but at least they're nice and cold. Edit: Nothing has changed, you're better off going to Burger King.

Beautifully renovated and very clean shop. Food was very fresh.

I just quickly grabbed a latte macchiato. It used to be drinkable. This time it was more watery. I don't usually go to McDonald's for anything.

Food is never delivered when ordering from this branch.

Ordered, not delivered; the delivery driver has been driving around in circles for two hours. It's better to go there in person.

This McDonald's is very nicely decorated, the food was good, and the service was very friendly. Cleanliness was impeccable; I'd gladly come again.

The temperature inside the branch felt even colder than outside; I waited over 15 minutes. The staff was simply overwhelmed. I think this is probably the worst branch in Hamburg. I'd rather drive a few minutes further to the KFC.

Never again in these unfriendly branches! I redeemed the coupon but didn't receive it, and then the staff were rude. I will never visit this branch again; I didn't receive the goods either.

The McDonald's branch where you get ripped off the most at the drive-thru... Instead of a double cheeseburger without cheese, they just gave you a hamburger. Instead of a double chicken burger... guess what... that's right, a regular chicken burger. From now on, only McDonald's on Ahrensburger Strasse! Hi

Something's been going wrong at this branch since they renovated. The wait times are so incredibly long that it's extremely annoying; I'm usually pretty relaxed when things take a while. However, it's become the norm at this branch. Unfortunately, it's the closest one to us, so we try to avoid it now.

I liked everything, it was calm and quiet Very clean. The toilets are also clean

This is the second time in a row that I haven't received what I ordered, or rather, the order was incomplete. This is especially annoying since I usually use the drive-thru, so I hardly have a chance to complain directly. Last time, they packed curry sauce instead of sweet and sour sauce, and this time, with my 9-piece nuggets, I only got one sauce. Then they gave me ketchup, even though I explicitly said I didn't need it, and the cashier even double-checked. And they used to at least try to put the fries in the bag with the opening facing upwards...

This is such an unbelievable rip-off! I ordered for €60 and three cheeseburgers are missing!!! Plus the toy. Nobody's answering the phone… Outrageous! A complete scam!!!

The chicken nuggets were stale, the burgers were cold, and we had to wait 13 minutes for an order in a restaurant that was only a quarter full... They ran out of Happy Meal toys, so they didn't put anything in the cup at all. The Coke had obviously overflowed, as everything outside the cup was covered in Coke.

It seems like they're currently training a lot of new employees. At least externally, the process is unstructured and slow, and unfortunately, orders are always missing something or you receive the wrong item. Since it's mostly takeout, you only notice the problem once you get home, making a complaint pointless.

It's McDonald's, after all... but the McFlurry was tasty.

Sometimes you'd think they were sleeping in the kitchen.

Very, very bad conditions, very unprofessional, you wait a very long time for your order and often receive the wrong products, or you don't get your drink or burger at all... happens often, I will definitely not be coming back.

I wanted to take my food with me and he threw it in the trash and said it was forbidden to take food with you.

Unfortunately, this was my worst experience at Mc's! Wrong burgers packaged Poorly packaged Barely any sauce Hygiene seems to be a foreign concept, as they work without gloves...

Uncoordinated employees who, in order to falsify the statistics, almost immediately cancel every order (the monitor shows it as completed). If you complain via the chatbot in the app, the operator only gives you a template instead of a voucher as compensation. He claims to run 11 restaurants, hopefully not all of them as bad as this branch. Even when it's not busy, there are ALWAYS, WITHOUT EXCEPTION, the wrong burgers in the bag. All in all, things are often forgotten here (I've seen everything from dips to drinks to entire burgers) and you should check everything! Just last week I received a wrap with the contents completely incorrectly. It's hard to bite into it if I'm taking it with me as a takeaway.

Some of the food isn't fresh. Staff are completely overwhelmed. Teenagers act as staff. Restrooms are dirty, stairs are full of vomit.

Friendly staff and clean ambience 💯

Absolute disaster. I've never experienced such a bad store. Long wait times, wrong products. A habit to break. Employees have communication problems.

Things have deteriorated considerably since the renovation. You order a hot apple turnover and get a cold one. Nuggets in the kids' menu are hot, but fries are cold. It's completely unacceptable. If I want something cold, I might as well skip the food altogether. If the food isn't fresh, at least it's warm!

I bought the Friends meal at the McDonald's Drive-In and got home and saw that there were no characters in it. Why else would I buy it?

The floor is completely greasy and slippery...to get to the toilet, you have to go up and down a completely slippery staircase...totally dangerous and disgusting.

Very disappointing! We waited over 35 minutes for two Smart Meals – and when the food finally arrived, it was cold. Plus, they simply forgot the Coke. Definitely not recommended for such a long wait and cold food.

Depending on the situation, you may have to wait a bit. Fast service.

By far the slowest and most disorganized McDonald's. Orders (especially pickup orders) are forgotten and mixed up.

This is the first McDonald's I've ever really found awful. The staff is very unfriendly. Our number was on the board and suddenly disappeared. We ordered three McMenu takeouts and waited longer than usual (there was only one number in front of us). We didn't check our order there and just drove home because we were a bit annoyed. Once we got home, we discovered that two out of three orders didn't even include the second side order. I don't recommend visiting this branch at all. Above all, it was pretty dirty...

McDonald's... hunger drives you in.

Service always forgets something; they assume you've received the product. I now eat at Burger King even though I love McDonald's. Absolutely terrible!

Today was our third visit to this McDonald's, and unfortunately, the experience was once again very disappointing. On our first visit to the restaurant, our order wasn't fully served – the drinks were missing, and I had to go back with the receipt to get them. The second time, at the Drive-Thru, we didn't receive our full order either. Only when we got home did we notice that the Happy Meals didn't include any juices or toys. Today, we wanted to give this McDonald's a third try since we were nearby. But when we checked in person, the Happy Meals were once again missing toys. We also had to wait about 10 minutes for a Coke while the employees chatted among themselves and had apparently forgotten about us. There weren't many customers there, so you can't say they were overwhelmed. The staff was unfriendly, and the service overall was very poor. Unfortunately, I can't recommend this location at all.

They take too long in the Mcdrive and are very rude

Sure, I'm happy to help! So, for example, you could write: "Dear McDonald's Team, according to your website, your restaurant was supposed to close at 4 a.m. However, when I arrived at 3:30 a.m., the restaurant was already closed. I would like to submit my complaint and request an explanation." If you have anything else to add or need anything specific, just let me know!🤬🤬

---€50 parking ticket as a restaurant guest--- We first went to the cinema and then "unfortunately" got chatting while eating at McDonald's... that was a mistake... the parking lot seems to be monitored by the company "Parkdepot"... they happily charge €50 if you park there for longer than 1.5 hours! Thanks to the branch for this great service! (Yes, I know, "we don't even own the parking lot, Parkdepot takes care of it!" Still, lousy service! You rented out the parking lot, so it's your service!)

How can it be that people are allowed to sit outside in the play area with their dogs?

Edit: They're refusing to refund the money. I paid something, didn't receive the product, and they're not refunding the money. Consumer protection has been informed and is taking care of it. Officially open, but practically closed. Apparently, there are two times here: one for customers and one for McDonald's. Of course, I already paid, but I wasn't allowed to eat anything.

The terminal doesn't work with Visa or debit cards. The order appears to be ready, but it's not. A long wait afterward. And the burgers are cold at the end. So, not exactly recommended. Sorry.

Doesn't have much to do with fast food anymore.

We were there one morning. We had to wait a long time for our order (due to technical issues). However, the service staff was great. We received a small selection of groceries as compensation! Great service. Despite the wait, we left this store with a good feeling!

Friendly staff 👍🏻 The food, of course, is famous 🤓

The store was empty when the five of us entered at 12:30 AM. All five of us just wanted an ice cream. It took over 30 minutes for us to get it, after several requests. Never again from that store. Unfriendly.

We really liked this McDonald's because it's very large, has ample parking, and a large play area for the family. It was pretty quick, and a young team was working straight away, which was very nice. Best regards😀💕💚🖤🤎💜🧡💙💛🤍🤩🌭🍕🌮🥞🍔🥓🥩😚😗😉😛😊❤️😘😋☺️🙃💝💖🥳🥪🍳😍😍😍😍😍😍😍

I have ordered many times and every time I was missing 3 menus when you called they wouldn't answer the phone, that's what they do when you pay online and the courier comes, unfortunately it's all our fault, insensitive people!!!!

Unfortunately, we're not learning anything because we keep giving it one chance after another, but this is now one of the worst restaurants in all of Hamburg. The ordering system is simply abysmal and has absolutely nothing to do with "fast" food. The employees are completely overwhelmed if it's a little busier than usual, which is why we had to wait a good 30 minutes for our order on our last visit. And this time, too, the order was incomplete—something is ALWAYS missing! We've never received a complete order. But now we've learned from it and won't be visiting this restaurant again.

The shop had been remodeled and seemed quite interesting. It was busy, and the staff were unfortunately completely overwhelmed with the orders. We ordered two shakes, one bag of fries, an apple cone, and two slices of cheesecake. It should have been a quick order. After 10 minutes, we asked for the first time and were put off. After 20 minutes and further inquiries, we noticed that they no longer had it on their list. While we were waiting, we saw the milkshake machine, and it looked completely smeared with chocolate sauce and other ingredients. Not very appetizing. The long wait and the forgetting of our order were left uncommented; no apology. They simply handed us the bag and said goodbye. An unfortunate visit. The cake was okay, too lemony for me, but it's not a good bakery either.

Ordered through Wolt... large fries were missing! Paid via PayPal... €5 for NOTHING!

Total chaos, ordering takes a long time, and the food is cold. It seems like there's a lack of structure; no one knows what anyone else is doing.

The ordering machines are either broken or extremely slow. The food was quite cold and the prices were high. I can no longer recommend McDonald's.

Found fried insects in my fries twice within a very short period of time. Contacted McDonald's Germany!

Disastrous service. Everything was wrong and the food was reheated.

I was very disappointed with the working conditions at this McDonald's. Employees were working without gloves, which raises serious questions about hygiene and respect for customers. In a restaurant of this size, strict rules to protect food and consumers should be a given. Management should pay significantly more attention to this issue!

As expected from McDonald's, everything is cold and soggy. And, of course, just as expensive as eating at a restaurant.

It wasn't a pleasant visit, and it was the last time I went to this McDonald's: - Half of one of the fries was missing - The fries were hot but not crispy; they were very soggy and not tasty - The cheeseburgers looked like someone had sat on them, flattened and not very attractive - Coke and Sprite had very little of a drink taste; it was very watery - We didn't even get a side of food, which I think is part of it And the best part: we had to wait about 25 minutes for a small, "simple" order with no extras. All in all, a bad experience.

"We've been visiting the McCafé on Friedrich-Ebert-Damm for many years and always enjoy the cozy atmosphere. The food is always fresh and delicious, the coffee specialties are first-class, and the staff is friendly and accommodating. What's especially nice is that the store was recently renovated—a truly pleasant place where you always feel welcome!" ✅

Another Mecces, another one missing from the order. They told me, and after a short wait, they received it.

Nice table service, missing food was immediately delivered when we pointed it out, from ordering to eating it only took a few minutes, restaurant looks clean, toilets also clean, I've experienced worse at McDonald's

I waited 18 minutes for my food. There was zero traffic, the employees were shouting at each other, no thank you, no commands. The place itself was hot, and the air conditioning was either off or missing. Overall, I don't recommend it; it's significantly different from other restaurants in Hamburg.

The McDonald's is good, but has no air conditioning

Waiting half an hour in the drive-through and then waiting another 20 minutes for food

Hey, I had breakfast here today and the food is, as always, absolutely excellent. Deductions for: 1.) the restrooms for non-wheelchair users, which require going through the back and up a flight of stairs (not suitable for urgent needs). 2.) the locked tables (with laminated notes stuck on them, which are probably older) for no apparent reason. 3.) the kiosk machines, which take a significant amount of time to print receipts (card payment receipts came immediately).

When it comes to delivery, you have to trust that the staff will pack everything, but unfortunately, this hasn't been the case for the third time. It's particularly annoying because no one can get there, so the delivery is necessary to resolve the issue on-site.

Not recommended. 25-minute wait, cold food, and even the wrong one. Disorganized checkout, long lines, misleading displays, dirty floors, and visible food residue in the kitchen. Quality significantly worse than before.

Horrible. Never again. I'd rather drive a long way than ever order from there again. I waited 20 minutes for my takeout order, and then they wrapped the wrong burger. Unfortunately, I didn't notice until I got home. Instead of a double chicken burger, they wrapped a regular hamburger in double chicken burger paper. The employees are passively overwhelmed and run from one corner to the next. So, I wouldn't recommend this branch. Addendum: Extremely dirty floor in the kitchen and throughout the branch.

I've been there quite often. The quality was okay, but I always waited ages for the food. By far the most disorganized McDonald's in all of Hamburg.

Nasty ordered no food and no service lost 13€

Worst McDonald's on the planet.....after 26 minutes still no milkshake.....money back promotion was laughed off... probably still milking the cow...then I just left...and thus sponsored 2.99 for Mr. McDonald's

You wait far too long for your food and the staff is not really friendly

Very good restaurant. Everything is fresh and delicious. The atmosphere is quiet and relaxed.

All previous experiences had been good. Today's visit was all the more disappointing. An excessively long wait, an improperly filled Coke (no ice), a wrap only half-filled and incredibly poorly wrapped, practically cold, burgers and nuggets less than lukewarm, too few napkins, a dirty table—practically a total failure, only the fries were okay. A real shame...

I've been there three times now and am considering whether I'll come back. I ordered the new shaker fries and all three new burgers. I only got fries without the cheeseburger seasoning. Two of them were double sauces even though I ordered two different ones. And I got two of the three burgers. I easily spent €10 for nothing. The employees barely understand German and are shouting angrily throughout the entire store. Please fix this, or I'll miss my next visit.

I waited 15 minutes for my food, and the burgers and cheeseburgers were stale. Now I have diarrhea.

The vanilla milkshake tasted like coffee, which unfortunately I didn't notice until I got home, which is annoying if you don't like coffee. The wait time in the store was catastrophic for small items.

Update: The place is open again, but it's still not worth it. Waited 20 minutes for a burger with nuggets. Only got 8 nuggets instead of 9. Rude staff. Avoid this place! Closed for renovations. No sign, no warning. Marked as open on Maps. Absurd!

We came in at 9:40 PM and ordered as usual. The place was almost empty but then gradually filled up. 40 minutes later, everyone got their food. People ordered after us and got their food earlier. There were only five of us. Service was very unfriendly and extremely slow.

Bottomless! We waited 46 minutes from ordering to receiving our food. The food was cold. The fries were soggy. The sauces were missing. The milkshake had thawed, making it sweet. The paper cups were almost soggy. The toy was already used and dirty. That's disgusting for a stuffed animal. The staff barely spoke German. So, a complaint wasn't possible. All in all: 1 star is too many. Never again. Not recommended. Going the other way is a BK.

⭐ 1 Star – Unfortunately, always disappointing We were at the McDonald's drive-thru on Friedrich-Ebert-Damm today and waited over an hour until it was finally our turn. Our order: two Happy Meals, a plain cheeseburger for the kids, and a McCrispy meal for me. The first mistake occurred right when it was served – my Coke was with ice, even though I had specifically ordered it without ice. Luckily, this was resolved on the spot. But then my McCrispy burger was completely missing from the bag! Even worse: When we got home, we discovered that the plain cheeseburger for the boys hadn't been wrapped either. I tried to reach the branch by phone about five times – without success. Unfortunately, this isn't an isolated incident. Our orders have been incomplete or incorrectly processed at this branch several times. That's the limit – we will go to another location in the future. Conclusion: Poor service, long wait times, incomplete orders – we'd rather go to Burger King.

I got the wrong food and had to wait 25 minutes. When I spoke to the employee, my food had been ready for a while and wasn't even warm anymore. My number on the display screen disappeared after less than five minutes.

Terribly bad place. Completely uncoordinated employees. I ordered a meal with a Big Mac, a drink in a reusable cup, and these new shaker fries with dip. The tray only contained the drink in a paper cup and the Big Mac plus the shaker bag. The fries were missing, the dip was missing, and the reusable cup was missing. By the time everything was gathered, the burger was already cold, and the fries weren't particularly good either. No sorry, we weren't paying attention, just an "oh." The same thing happened with the orders after me.

It's 11:35 p.m., and it's supposed to be open until 2 a.m. There are people inside eating and ordering. However, the door is closed, and you can't get in. Employees ignore you when you signal. Only after 5-10 minutes and numerous attempts to get the employee's attention does he say, "Mc Drive-In only."

Clean, lots of space, nice atmosphere and everything tasted good 😇

We had to wait a long time, hoping the food would be hot and fresh, but it wasn't. One meal was hot, and two were cold. The staff barely spoke German and were unfriendly.

At around 1 a.m., I got three strawberry milkshakes and realized they were bad! I'd never set foot in that McDonald's again. We almost threw up. Receipt number 287 AMK!

The MC flurry is a disgrace. I've eaten it here for the last time. For 3 euros... outrageous. But it's only like that in this branch.

Never experienced such a bad McDonough. We just wanted to get a McFlurry during our lunch break. After repeatedly asking where our (plain) ice cream was, we were told it had already been served and that there were plenty of people coming back for a "second round" after their meal. Then we were told that our ice cream was probably with the last customers (should I get the half-nibbled ice cream now, or what's the point of that statement?). And as if all that wasn't cheeky enough, we only got half a portion of ice cream. Next time, we'll go to BK!

The worst staff a person could ever encounter. They are lazy, arrogant, rude, and clearly don’t care about providing good service. The opening and closing hours listed on the doors and on Google Maps do not match reality — they close up to two hours earlier than stated. When asked why, they just repeat excuses like “we’re cleaning” or something similar. To sum up: do not go to this place under any circumstances. It is the worst McDonald’s I have ever seen.

Extremely slow, poor service, employees do not understand German, even the shift manager only speaks English

Rats are running around under the tables and in the children's playhouse outside. McDonald's knows it but apparently doesn't do anything.

Unfortunately, it was a double disappointment. We wanted to get something from McDonald's in the evening, which unfortunately turned into a truly frustrating experience. First, we drove to a branch that, according to Google, should have been open – but the location was completely closed for maintenance, including the drive-thru. No advance notice, no redirection, nothing. So we went to the nearest McDonald's. There, too: the restaurant was closed, even though the opening hours were still open. The drive-thru was open, so we waited in line there. We politely asked if we could use the restroom – twice – but were simply told, "everything's already turned off." No help, no explanation, nothing. Then the food itself continued: • The nuggets were missing from the menu • The Coke didn't taste like Coke at all • The curly fries were really sticky – barely edible Overall, a truly disappointing visit. When you're driving late at night, you want at least a modicum of reliability and quality. Unfortunately, neither of these was the case here

The McDonald's restaurant on Friedrich-Ebert-Damm used to be one of the few good addresses in the franchise chain. Unfortunately, it's now, in my opinion, one of the worst in Hamburg. The staff at the counter are unfriendly, some employees appear unkempt, and the food looks completely unappetizing. I won't be going there again.

It's very, very sad, I can't believe it 😡😡😡😡😡😡😡😡😡😡😡😡😡❌❌❌❌❌❌❌❌❌ Never again bye

Renovated and littered. Table service isn't working.

Some tables and returns are completely full of trash. A Coke or a cheeseburger sometimes takes 20 minutes. My highlight: I order table service and am still called normally? Great service, wow, really, what is that??!