Mr. Zapata in Hamburg

I ordered a pizza yesterday with (extra chicken, cheese, corn and pineapple), what can I say. Came super late about 40 minutes even though I live 3 km away. And the pizza I ordered was stuck to the board. Like it was stuck to the box. Some parts were completely burned and some were completely raw. I would never order again. Never again. Never again.

Very friendly on the phone, my special requests were immediately implemented over the phone and finally someone who spoke German and understood you. Definitely recommend ⭐️⭐️⭐️⭐️⭐️

Ordered via Lieferando. The food was really tasty and the fries were especially very crispy and well seasoned. The delivery person didn't speak German very well, but he was still very friendly. I was still missing wipes to wipe my mouth. Otherwise everything was great and the food even arrived earlier than expected

worst restaurant ive ever seen, dont order from here

It couldn't be worse. I ordered a large pizza and got a small one. The casserole with broccoli and broccoli chicken was also missing !!!!!!!! DO NOT ORDER!!!!!!!!!

I have rarely experienced such insolence as in this store. After almost 2 hours of waiting (even though it said 45 minutes), I called to find out when my food would arrive and was told that the food was being prepared now and would arrive in the next 35 minutes. Of course I canceled the order. If I could, I wouldn't give a single star and would advise everyone not to order from there. Thanks for nothing.

We ordered at exactly 00:07, it's just 3:39, the gentleman said we couldn't be reached even though they hadn't even called. Then the driver came back and said I'm there, we said 3:40 minutes later it must be free or not the full price. He called back and said he left it on her doorstep and it was free. He just threw the pizza down and left

I ordered for 40€ (burger, pizza rolls, fries, 2x Nutella crepe). Order arrived after almost 2 hours. Burger was okay, not good but not bad either. Pizza rolls completely soggy, fries just disgusting. Instead of Nutella crepe, I got Kinder Bar Crepe, one crepe was as big as my smartphone 🤣 Ate half of it until I couldn't anymore because it was seriously disgusting to eat. It really hurts to have paid €40 for it. I really can't recommend the store, don't order there!!!!

I honestly don't have to say more than that, how often have I ordered either wrongly or too little. That's finally enough, actually there are 8 pieces in there, I think the supplier ate one on the way and plus he forgot the chili sauce what a cheek I wait an hour for the food and something like that comes I call the employee who is cheeky

My pitza rolls arrived burnt and my. Crok also burnt from the inside, what's the point? I was always happy but that's really cheeky. Money doesn't wake you up in the trees. I have to sleep without food because it was my last money. Thanks again for the food

Worst supplier in a long time!! At 1:00 am. Waited 1:30 hour! Then got a call at 2:30 a.m. saying you were sorry because of the holidays it would take longer, about 25 minutes. At 1:00 a.m. it was clear. As compensation there is an extra drink. How nice. At 2:56 a.m. a call that the delivery person would be there in 4 minutes. What kind of time information are these? 3:14 a.m. Call that he's there. If we hadn't been so hungry, I wouldn't have answered the phone at all. The crowning glory at the end: cold, ready-made fries where you can still taste the oil, burger patties full of pepper.. Simply bad! Never again! Instead of putting thousands of different things on the menu, you should limit yourself to a few things.

I would prefer to give 0 stars!!! I ordered a burger, waited 2.5 hours, the request was ignored and the delivery person completed the order without anything happening! Do not recommend this store to anyone.

Ordered food, pizza Margherita with extra sucuk, 3x crepe with Nutella. What can I say? Food came after 1:45 hours and then the highlight: pizza was without sucuk!!! WOW

Yesterday I ordered something for food. Delivery time was 45-60 minutes. After 1.5 hours it still didn't work. I tried to call for 30 minutes but there was no one to answer. When the phone was turned off, an employee answered at some point tells me I entered my address and name incorrectly even though the contact details on Ubereats are always perfect. Sometime after 2 hours the food arrived. Food was very cold and very soggy. In addition, the wrong sauces were delivered.

Biggest garbage, just mold in my sauce in the store, it looks like a pigsty, there are leftover food on the floor. Crep stove is still fully oiled, never again

I ordered to Lurup on Saturday evening. Waiting for over an hour and the food (double cheeseburger and pizza rolls) arrived completely cold. I'll never order there again. I really regretted the €24

I ordered a citizen, the bread was really cold, the citizen didn't taste good. The homemade ones taste better, then my drink was forgotten. Disaster. Food was really bad. I think they changed hands.

Ordered food and he cancelled after an hour and was so rude

My friend, brother in law and me ordered a big order on this resturant. In the end we receieved NOTHING!

The service is absolutely despicable. I ordered food from Uber eats. These incompetent buffoons didn't even deliver it and took my money. I'm disappointed and I lost my money. I hope your store closes horribly.

Regular customer for years. The last time I ordered, they took advantage of my tip. Instead of 20€ and 10€ notes, I gave a 50€ and 20€ notes and said, give me 3 back. The delivery person didn't draw my attention to it and pocketed a €47 tip! An email request has remained unanswered to this day. NEVER AGAIN!

I just ordered, my delivery baguette tuno was missing from the tuna (you had to look for it) and I ordered churry sauce but got cocktail and then there was a corner with hot chili, very strange which I hadn't ordered and then this price for about 1 gram of tuna is way too expensive

I ordered yesterday evening via Lieferando. The food was an absolute disaster. Pizza Margherita without tomato sauce, just dough that was soggy with a lot of cheese... disgusting. The fries were crunchy but that was it. They tasted much better here and were the reason for ordering...the crepe tasted old, as if it came from the fridge where it had been sitting for several days...all in all the order ended up in the trash. Absolutely not recommended.

1 star already too much, the pizza tastes like it comes from the junkies at Sternschanze, the burger patties are from a week ago, everything tastes dry and has no taste, I advise everyone to eat from here, listen to me, you won't regret it, close the disgusting place!

We ordered pizzas that were cold and very small, which was a disgrace for the price

Had ordered there apart from the fact that I had to wait 2 hours, he had no change. I offered to give him the remaining €10 tomorrow because I still had €30 left and the bill was €40. He was rude on the phone and just left with the food…

After 2.5 hours I finally got my food and of course it was cold, If you call and ask where the food is, you're being rude. I'll never order from there again

Unfortunately, the delivery time did not match the order. The food arrived cold and the sauce we ordered had...

We ordered. A fries were missing from our order, whereupon we called and were told that it was busy at the moment and that we would get the fries and a free fries as an apology. Nothing ever came. Tried to call again the next day but there was no answer.

I ordered there today, I had to wait 1 hour 20 which is long but still okay, The croqe was delicious for my taste, too little sauce, the cheeseburger was an insult, the right side was burnt black and the meat was still raw and to top it all off, the delivery driver asked if I could leave a review, which isn't a problem but when you deliver a product like that I would rather be ashamed than ask for a good review

Relatively long delivery time, but when I called it said it would be there in 10 minutes and it was exactly right. Food was great. The staff was nice on the phone and the driver was super friendly and especially quiet in the stairwell (I ordered late at night). Positively surprised with all the negative reviews. 😊

Ordered pizza , waited for over two hours and called. No answer on the phone, and order never arrived. I got through uber eats, don’t know if that plays into it.

You won't find better burgers in Hamburg Just wow everything is perfect here!!!

Ordered for the first time and will definitely order again, everything is great ❤️ Gladly again

Unfortunately, I have ordered here several times because there is no other option at night, but I get disappointed every time. The food takes 2-4 hours to be delivered even though the store is only 2 minutes away and it doesn't even taste good. On the phone they always say the driver will be there soon, but that's a lie. I will never order here again.

I've never experienced such impudence before. We ordered and were told it would take 59 minutes. Since after 1½ hours there was still nothing, I tried calling several times. It wasn't even picked up. I had provided both my email address and my telephone number. But apart from the confirmation email at the beginning, nothing came. And when someone came 2 hours after ordering, there wasn't even an apology. Definitely advise against this store.

This is absolutely the worst and most disgusting place I have ever eaten! The order arrived at my home after over 3 hours, even though they have a color route by car. From 10 minutes. The delivery person then told me he had to charge his vehicle because it was empty and they didn't have another driver. You call them and they hang up straight away. The blatant thing was his car wasn't even an electric vehicle but a FIAT 500!! The food arrived absolutely cold and just felt excessively greasy, so we simply took a bottle of oil and put it all over the pizza. The store appears to be removing comments. UNDER NO CIRCUMSTANCES DO YOU ORDER THERE. YOU WILL BE DISAPPOINTED AND DISAPPOINTED AND RIPED UP!!! You can see from all the reviews that 98% of it is bad! I also reported this store. The delivery person doesn't even apologize for the 3 hour delay. I had to pay €30. I give him €50 and he tells me the rest is a tip, right? I say no, absolutely no tip. Give me my €20 back, I'll never order from you again. I've never experienced anything like that before and he then says it's an insult because I don't tip him and leaves! Report the store I've already done it absolutely disgusting store!!

If I could I would give less than one star It's absolutely crazy what's happening, I wait more than 2 hours and then call the store to cancel the order. I'm then insulted on the phone and it's hung up on my face. I'm aware that I was a regular customer in the store, but only because it was the only store that was open at my time. Well, that's it I don't recommend the shop to anyone, the fries taste like cardboard and the burgers are overflowing with 2 liters of sauce, the pizzas are swimming in fat. All in all the shop deserves 0 stars

NOT RECOMMENDED! NOT TASTY, TASTE IS REALLY BAD!!!! , AND MENU IS NOT CORRECT, THEY MENTION BEEF, BUT PUT INTO PIZZA SOMETHING DIFFERENT! NOT RECOMMENDED! NOT TASTY, THE TASTE IS REALLY BAD!!!!, AND THE MENU IS NOT CORRECT, THEY MENTION BEEF, BUT THERE IS SOMETHING ELSE IN THE PIZZA

Delivered after 2 hours, I got an extra Diet Coke but a crepe was forgotten and 3 light cookies instead of 3 dark ones..wow. Plus the carbonara was really bad...never again.

I ordered late in the evening, August 31st. Surprisingly, the food didn't even arrive. Absolutely lousy. The delivery person had probably not found the apartment, even though the apartment was not hidden in any way. On Lieferando they confirmed that the food had arrived. Never order from this store! I want my money refunded 😡

I ordered a crispy chicken hamburger menu, it arrived 35 minutes late and was cold. When I called them they said to call after six hours till the manager come. I absolutely do not recommend ordering from them anymore.

I ordered croque yesterday at around 2 a.m. it was acceptable but the pizza rolls were just bread without anything. I now have such a bad stomach and stomach pain and I don't understand how this shop can run

Pizza rolls and croque gave me a stomach ache and the pizza rolls only tasted like dough, even though they were filled with cheese and chicken.

Absolutely overpriced for the taste. Ordered a Sucuk pizza, the website said “with olives”. What it didn't say was that 80% of the pizza was only covered with olives, no trace of sucuk. The driver gave himself a hefty tip - I gave him €30 and he rounded himself up. The only thing that is much “better” than the “pizza” is the owner, because he has bad reviews deleted because he “feels his personal rights have been violated” so you can assume that there are actually a lot more.

The food gives me a stomach ache, VEGAN burgers used a NORMAL sauce, after which I felt bad because of my intolerance. My friend had chicken wings, after which he also felt bad. I wonder how a place like that can survive.

So if I hadn't been really high, you would never have been able to eat this Texas pizza.. so disgustingly greasy, the fat was already dripping.. not even my dog ​​ate it, he wasn't high like me either 😊 but fast delivery even though I was It showed that I had to wait 70 minutes...but when I called to ask if the waiting time was real, someone picked up the phone and hung up again. The bagaluten are definitely not completely clean. I'm glad I didn't give a tip.

What a disgrace, people like that be allowed to run a branch! It's exactly the same as Burgerking with their salmonella 🤮

Order never arrived!!! Calls are rejected!!! 😡😡😡

Last night I ordered a bacon cheese burger with double bacon and a chorizo ​​croque. Bacon was definitely swapped for ham which couldn't be eaten (pork). But the croque topped it again. This one also had some kind of cooked ham instead of chorizo. Additionally, this is wrapped in paper from Birdie Birdie Chicken (the other store that delivers at night in the area). When I called to ask how long my order would take, I was told that it would take over an hour (about 300 meters from the store) and that I could pick it up after 30 minutes. We threw the croque away after a few bites. We are really a little shocked that non-existent products are simply exchanged and non-existent goods are simply ordered from another delivery service. Not recommendable!!!

Unfortunately, more than inedible 👎🏽 never again, the delivery service will give you your food cold no matter the circumstances, so trust me and thank me later

I've never eaten such an unappetizing burger... Bread was completely cold and even when I was very hungry I COULDN'T finish it... the fries were more than just cold and sticky, my food arrived after over 2 hours and the delivery guy called ahead and said he stopped somewhere because of the battery, but that Car starts again by itself in 10 minutes? What a funny story is this, I have rarely had such a miserable experience 👎🏽 never again

We waited until morning for the food. It didn't come... then had to go to bed hungry

the pizza is tasty, I can recommend it, but the prices are too high... in Italy, pizza is much cheaper overall, the pizza is ok, but the price is a turn off

If there's 0 star option I'd go for it. Order 2 Burger, 1 Chili Cheese Nuggets for 30€ and we've received just one burger, a chili with fries instead, no sign of nuggets and the 2nd burger. I did call them instantly and the guy on call tried to fake the auto voice function, told me to send a voice messsage after a peep and hang up the call. That's ridiculous stupid.

When I call to request a delivery they say there are no workers. Are you stupid?

The food didn't taste good at all. I wouldn't recommend ordering it anymore.

Owner cheats Guests ordered for €45. Delivery person only came with a cold burger and cold casserole. Pizza was missing. After calling 10 times, someone answered and even ripped us off on the phone. Owner said I should call again and order a pizza and get one for free I called the day later and no one knows anything. The supplier even got a tip. Such a fraud is reported because the owner does not respond to calls or emails and this will then have legal consequences.

Telephone service can be reached directly. Food really good (but delivery not recommended as it takes an hour and a half. In my opinion, maybe hiring 2-3 more people for delivery would make it better organized. Really like the store. food is really good but the delivery conditions are catastrophic I hope it will change soon. Just love the place.

Bad service, I ordered and accidentally entered the wrong number. But I called three times to ask whether the order had arrived and where my order was now. Every time they said. That my food would be there soon After two hours the app shows me that my seating has already been delivered. I call them again, they said there was no service employee there with reasonable German. Iwant I ended up with their boss and he said I wouldn't get my money back and no food either. It's totally crazy And so unfriendly I would advise everyone not to order there

I tried super tasty burgers at your place. Gladly again

I ordered 2 hours ago and nothing arrived. I called the number that was in the email and reached two people, but they spoke German very poorly and both said they had to wait for the boss, who was coming in an hour. (food is delivered cold when announced) not recommended at all.

We ordered over 2 hours ago and the food is still not there. On the phone, I was told that the food was already on the way (1.4 km journey). That too was half an hour ago. So not only do you have to wait a long time for your food at Mr. Zapata's, but you are also lied to by the service staff.

Food came 1.5 hours late! Unfortunately, the food was from the day before and was inedible! - I would advise anyone not to order there - the place is simply dishonorable

The burger was unexpectedly really good

Lieferando says my order has “arrived”, but it never arrived. They are very unprofessional. Phone number is also useless because they never answer. I have ordered here three times and my orders have always arrived 1 or 2 hours late or not arrived at all, like today. I will never in my life buy here again.

Unfortunately, the pizza was not only lukewarm but also very sparsely topped. It doesn't taste particularly good either (€16 for a tuna pizza). Dough was bland, cheese tasted like nothing and the bit of tuna was dry

Super tasty and super friendly. We ate there. Anyone who claims otherwise has no idea and has lost touch with reality. This goes out to all would-be restaurant testers!!!

We ordered at 11:00 p.m. The branch called at around 12:00 a.m. and said that the driver had left and was coming at 1:49 a.m. and our fries were so oily and were like noodles 💔💔💔💔💔

ATTENTION HONEST REVIEWS ARE REGULARLY DELETED HERE!!! Consumer protection is informed and should definitely be further informed. First we got the call that the curly fries we ordered were not in stock, alternatively wedges arrived. (The price difference of 3 euros was not even taken into account on the invoice!!) One hour after ordering, delivery without sauces on or next to the croques or with the fries. Over another hour and 2 phone calls later the sauces arrived, still the wrong ones. The gentleman on the phone was uncooperative and unfriendly. Said that the sauces definitely must have been there. This would be checked in the store using a camera 😁 We then wanted to return the order. The food was cold and dry. Which is impossible on the part of the owner Tip for the operator: give it a go, your food is disgusting and the service is just the same Tip for everyone who wants to order: Hamburg has great alternatives :)

The food was great and delivered super quickly. The staff also seemed professional and very helpful on the phone. I can only recommend it

I ordered from Birdie Birdie, the "new" restaurant chain co-run by Mr. Zapata. The order was placed at 7:23 p.m., according to Lieferando it was supposed to be delivered at 8:25 p.m., the order was marked as delivered at 8:30 p.m., but we hadn't received our order and the answering machine only answered calls. After several attempts, someone actually answered and assured us that the food should come soon. At 9:10 p.m., more than 1 1/2 hours later, the delivery person finally arrived, but there were no fries and two dips (€6.70 added up). So we called again, explained the situation and the nice lady assured us that she would send it on. At 10 p.m. she called me again saying it would take a while for the delivery. It's now 11 p.m. and we still haven't received anything. Sorry, but this is pure nonsense at its finest. I'm not going to wait until the middle of the night for the delivery driver to bring me my food! Ordered once and never again, and I advise everyone against it!

The food was very bad. My husband also wrote a negative review of the food a few months ago. Two weeks ago he received an email saying that Mr. Zapata wanted to take down this review because it was a fake profile. So Mr Zapata seems to be artificially improving the review by removing negative reviews from customers. So it doesn't even deserve one star.

I actually really enjoyed ordering here, unfortunately my delivery via Ubereats never arrived (I had already paid the €30 via Paypal), although I called the restaurant and was told that it would be delivered..

I find the food very tasty. I can't rate the ambience. Delivery quick. And the staff, ultra friendly. Clearly 5 stars

If you order from a store like this via Lieferando, you unfortunately have to expect that the food will arrive lukewarm at most. Unfortunately, when it arrived after 1 hour, all the sauces were forgotten. Can happen. Called. Sorry, I'll send someone out immediately. 30 minutes later, the man on the phone calls back again and asks what sauces it should be. (It's on the bill, but I repeated it). The gentleman then became very unfriendly and abusive. Claimed he could see on the videotape that the sauces were in the bag. Unfortunately, no sauces arrived here. The order was then canceled on Lieferando. Probably so I can't give a review. Thank you that I was full without eating cardboard. Because I can't eat the bread today... @ Lieferando: Your customer service is not good either.

When ordering, a delivery time of 35 minutes was stated, about an hour later the ordered “Qroque menus” which were supposed to contain fries were delivered without fries and with the wrong drinks... When we called, they promised to send fresh fries directly on the way (1.5 km) away by the way. Half an hour later the fries arrived...COLD Thanks for that Will never order anything again. Waiting 1.5 hours for the entire delivery and the taste wasn't really up to par, the fries were cold, the bread from the Qroque wasn't crispy at all and the cabbage on the Qroque was cut so thickly that you'd think you were chewing on wood. Really not recommended

2 hours after ordering, I called the store and asked about the status of my delivery. I was told that it hadn't been received and that I should text what I ordered, which I did. I was told I could pick up the order at the store; Mind you, 3 hours after ordering online.. Unfortunately, I received cold and completely salty fries without the dip I ordered, as well as the wrong pizza (which I didn't order). Under the circumstances mentioned, I would not recommend this store.

Delivery took more than twice as long as stated. Food was completely cold

Underground 0 stars - instead of an hour we waited two hours; When I called it said the driver would be there in 2 minutes - on the second call it was 20! Minutes later it said someone will be there in 5 minutes. When we asked how they would accommodate us, they said the boss would be in the house around midnight and we should call again - since when did the mountain come to the prophet 🧐? Paid €35 ​​for cold fries and burgers - the burger bun must have been forgotten somewhere because even a kilo of mayo couldn't cover up the dried out old taste. Extremely surprised at such service with such quality...

I would prefer not to give a star at all, after 2 hours the food arrived cold. My friend called after 1 1/2 hours and asked where our food was, the boss said it was busy. My friend then asked if the food was still warm and he said yes. The driver came after 2 hours and we unpacked the food in front of the delivery person. It was cold, at first he wanted us to accept it but we didn't want that so he left with the food. My friend called there again and the boss said we should warm it up at home. My friend then explained that he didn't accept it and that he wanted his money back. Afterwards he said we should clarify this with Lieferando and simply hung up. Simply outrageous! We will never order there again and I would advise anyone not to. To answer the owner's answer, if it's the middle of the night for you at 7:04 p.m., then they can't help you anymore. And I think it's really questionable to have 2 hours of patience for a cold and limp fries and to call them "good cuisine".

I ordered at 6:30 p.m. and the food arrived at 7:40 p.m. Cold fries, burgers luke warm, the toppings had things on them that didn't belong and as I said, a burger with fries and something to drink just can't take an hour if you're 5 minutes away.

Ordered yesterday around 9:30 p.m., 3 hours later still no delivery. Was there ever a change in management? I can remember better times, especially if you look at the last reviews... Thank you very much, for nothing!

I've been waiting for my food for almost 3 hours and still haven't received anything. I keep saying that food is on the way and nothing happens even though I live nearby. Absolutely embarrassing and ridiculous. Anyone who orders here can be instructed directly!!!

the delivery times are impossible, ordered there a few times and always waited 1h - 2h... the store is not even far away...

I order there regularly and am always happy. The food always arrives warm despite some waiting times, I can only recommend it.

Already ordered 2 times and after 1.30 hours nothing came. I called then a very unprofessional guy called my brother, nothing comes anymore, what kind of shop is this

Very disappointing. Paid 14 euros for a lousy frozen pizza.

I have always ordered from Mr. Zapata and have always been thrilled, until today. Mr Zapata lives 10 minutes away from me by car. Food arrived after over an hour. My cheeseburger had a different bun than usual and my side salad was missing. Burger and fries were ice cold. When I wanted to give it back, they refused. I'll never order anything there again.

Wonder everything would be fine. Gladly again

Waited 1 hour for a dry pizza with little tuna and little onions Not recommended and will never order again

Ordered 2 hours before and received a cold pizza after 2.5 hours. Called several times and asked where the food was and was only told that it would be there in 10-15 minutes. Nothing was even added as compensation. Absolutely disrecommended!!!

Heftige Pizza, um 4 uhr morgens geballert. Vielen Dank

Würde keinen Stern geben wenn möglich. Haben um 11 Essen bestellt. Nach einer Minute hat mich der "Chef" angerufen und gesagt die Bestellung sei da. Nach Aufklärung hat er dann gesagt, die Bestellung würde jetzt fertig gemacht und los geschickt werden. Nach 1,5 Stunden habe ich angerufen und gefragt wo die Bestellung bleibt. Ich musste nochmal die Bestellung aufzählen und es wurde gesagt, dass in 10 Minuten geliefert wird. Nach 2 Stunden ist keiner mehr ans Telefon gegangen. Noch 15 Minuten später kamen dann 2 von 3 Pizzen. Bezahlt werden sollten aber 39,50€ für 3 Pizzen. Wahnsinn, ganz schlimm. Kann ich wirklich nicht empfehlen.

Topp Essen und reibungsloser Vorgang bei Lieferando!! Als ich mir die Bewertungen angesehen habe, war ich total geschockt! Immer wieder gerne hier

Sehr enttäuscht und unzufrieden! Sehr unfreundlich, sehr unhöflich und erlauben sich noch dazu Ihre Kunden zu beleidigen mit rassistischen Bemerkungen!!!

Ich habe extra ohne diese k. Essiggurken bestellt. Hat nicht funktioniert. Mein extra Patty war bei meinem kleinen drin. Es hat geschmeckt, aber warum werden wünsche nicht berücksichtigt und die Bestellungen durcheinander gewürfelt?! Update: Lieferando hat mir mein Geld zurückgezahlt. Deswegen hab ich den Service höher bewertet.

Sehr sehr Leckeres Essen, am besten hat mir die pasta Amir gefallen.

Super nette Leute und gutes Essen, auch wenn Mal ein Fehler passiert wird der direkt korrigiert, keine Gemecker oder dergleichen, so muss das sein.👍😁

Essen und Service Top! Gerne wieder.