Burger King Tonndorf in Hamburg

Somehow we had the impression that we had the wrong citizen. But it could also be because the burgers all look the same soggy..

You can linger comfortably here in an ambience that invites you to linger for a fast food restaurant.

Unfortunately we were served very unfriendly by an employee. That was a very listless, annoyed employee!

Personal ordering is no longer possible. I went straight back out.

You stand in line at the drive-in only to hear that the ice cream machine is broken (AGAIN). Why no sign at the beginning with a note? WORST BURGER KING.

Disappointing! I was told two days in a row that the ice machine was broken. The staff was very rude. If they don't sell ice cream, maybe they should take it off the menu. Today they say they don't sell ice cream and have never sold it, what kind of crap is that.

Chicly renovated but service and food quality remained 0…

Clean shop, burger was ok, waiting time too long.

Need to add some other equipments for tge kids to play

Everything was freshly prepared at 6am. Everything as expected and fine.

Average Burger King. Nothing better or worse than anywhere else. I worked next door over 30 years ago. Personally, I have some memories. Therefore there is one more star.

We waited 30 minutes for our fast food...it was busy, but not that busy to justify the wait. Some of the food was cold.

Great, newly furnished and modernly equipped

Better choose another Burger King! I enjoyed going there until a few years ago and for me it was one of the better branches. Now the quality has decreased in all respects: I always choose something less or more for all burgers because then the probability of getting a fresh one is higher. The order of the orders seems random and I had to make myself known even though I was standing at the counter for minutes. When I asked when I would get my chicken NUGGETS, nothing was said and a bag of chicken WINGS was thrown on the counter. I said that I ordered and paid for the classic nuggets and would like to get them too. At the table it was the vegetarian ones - and that means this BK won't see me again. You can see that things are much better, for example, on the A7 near Fallingbostel - just in case you happen to pass there on the way. Of course, going there just to eat would be nonsense. I gave this branch a second chance several times. But after the story with the Nuggets: before that it wasn't isolated cases, but rather the rule. I'D RATHER BE HUNGRY THAN GO THERE TO EAT!!!

Burger lukewarm, onion rings like cardboard, table sticky, tray return overflowing, annoying music... Nope.

Food met expectations. Service OK. Please note that the parking space is monitored over time. Only 90 minutes otherwise €40 parking fine.

I had to wait 15 minutes. The restaurant is open although it is currently being renovated and some work has not yet been completed. That's unusual, I've never experienced it like that before.

The Burger King is currently being renovated, so there is probably only a skeleton crew at the drive-in, but the colleague there was quick and hard-working considering the circumstances.

It's not much fun to eat here. What can be said positively is that the food is freshly prepared. I don't want to imagine what kind of burgers are there or in the burgers.

Today I checked and it’s temporary closed for renovation.

Finding allergens is a disaster, anyone who cannot tolerate gluten should avoid Burger King.

I waited 15 minutes until I could finally order even though I was the only customer in the store, the salesperson sat down at the back and then I had to wait another 10-15 minutes for the food The salespeople are unfriendly and the kitchen was dirty. I just waited because the food wasn't for me And in order to write a review on the Burger King site you have to answer endless questions 😠😡

Toilet reminds me of the rest stops in Hungary 🤮🤮🤮

As long as I can work here (I hope employee of the month) I'm happy to leave my money here. The boy responds to my wishes and simply listens. This is not a given for a fast food restaurant. Without Can, without me!!!

Food as always, but unfortunately very stressed employees and just not smiling 😉

Nothing German and don't accept their own coupons Hahahah. Every single time I have diarrhea after eating, Hayide

The fries were very greasy and no one could eat them. Very poor quality 👎👎👎

Bad service and completely understaffed. Food is okay but nothing special, burgers taste like they've been lying around for at least 40 minutes. Tables dirty and seats full of crumbs.

If you don't know what to do with the ordering machine, never ask the staff. We asked for help, an employee with 5cm long fingernails typed and then there was much more in the order than we actually wanted and of course much more expensive, even though I had told her exactly what we wanted to order. The boss didn't want to cancel (EC payment), he wanted to give me cash back. I didn't want that. I then took everything that was on the receipt. Unfortunately there is no ice cream anymore. That's the only reason we went to Burger King.

The citizens were okay. Fries could be better. The staff was nice and quick. What's off-putting is the parking space that was given to a company, which in my opinion is a rip-off if you forget your parking disc, you don't necessarily pay attention to the signs because it's not that common everywhere

Restaurant was clean and tidy. Unfortunately, the trash cans outside were full, but the staff were on site and cleaned up. Food drinks as I expect at Burger King. Therefore five stars because it was as I expected.

Fast, good, friendly staff and hot food not like McDonalds

The preparation always takes a long time

I'm actually a McDonalds goer...but the fries have always been better at Burger King 😜

CAUTION!! I'll tell you what happened to me here is completely neutral and you judge the situation. I recently drove into the drive-thru and immediately noticed that the monitor was off. I still placed my order as normal and then it said: “Go on to the window” I wanted to pay for the order by card (which was possible), but the price seemed a bit too high, so I asked for an invoice. The bill then said that I should have paid in cash for €32.26 and got €2 in change. (Honestly, in what scenario would I have only had €32 instead of €30?). This means €32.26 was debited from the card, even though the order actually only cost €30.26. As I said, I wouldn't have gotten the €2 if I hadn't specifically asked. You don’t know where the €2 “change” would have gone. Of course I asked the seller about it and he said it was just an operating error. I don't know whether that's true or not. Everyone can form their own opinion. Here are two more pictures as proof that this is what happened.

Unfortunately the burger was pretty dry. Too little sauce or meat too dry, I have no idea. A colleague recommended a few burgers that I should try. It just doesn't taste good. But it's not the only branch I've tried. Fatty/expensive burgers taste relatively good everywhere. I will go to McD again. At least the sauces cover the rest. And why is service rated here? There is no service here. You can be happy when the tables are clean and the floor doesn't stick. The atmosphere is just fast food.

Clean shop. Nothing to complain about when it comes to food.

Food ok, sometimes takes a long time despite not many customers

Das Essen war kalt. The service was very poor. Die Qualität des Essens war sehr gering. Als ich es ankündigte, keine Handhabung. The food was cold. The service was very bad. The quality of the food was very low. When I announced, not handling.

The food was cold and the quality of the food was extremely poor and they didn't care about it when we reported it.

Nice solid Burger King! Food as always and all dishes available! We'd love to come back!

Horrible customer service, wrong orders and missing items. Employees completely ignore you.

Disgusting Burger King, you get the entire meal cold, if you politely ask the workers to replace it, the burger is reluctantly warmed up in the microwave or wherever instead of giving you a new one. VERY TERRIBLE STORE. And let's not even get started on the dirty atmosphere itself.

Just disgusting Everything was old and disgusting and I had 3 citizens and all the pattys were burnt, just super disappointed

Even though I gave a note that I have a food allergy, they didn't honor it. Despite repeated warnings. Service friendliness - 1 star Food - luke warm - 1 star Ambience - 3 stars Never look for this at a Burger King again

Always good food, but this time the service and food were a disaster. There are always too few staff and that's why things are slow.

Unfortunately, it happened a few times ago that what was ordered wasn't right, such as extra cheese and there was no one on it or without tomatoes and they were fried. If the order was larger, the food was kept warm and was therefore no longer edible.

Hello Team Burger King You always have good food and drink We will come back to you again.

Very bad, I'm totally disappointed. The quality of meat and other varieties is very cheap and everything is very old. It also looks like this in the photo. The taste is just like burnt oil and the size of the portions has been reduced a lot. I'm just saying people save your money or donate it somewhere else but not to this Burger King.

Order at the terminal, as is usual today, but the preparation still took almost 30 minutes, 2 Lieferando orders pushed forward and all customers who ordered after me were served beforehand. I could see exactly how my order was still visible on the monitor, just before everything was packed, the lady dropped the bag and spread half of it on the floor, luckily everything was newly prepared. But the wait isn't even possible!! Next time I'll just order via Lieferando to the store's address...

it works very slowly and doesn’t give you what you order and forgets

There are branches where it tastes better.

Lack of cleanliness and a lack of smiles on faces

Burger King is, quite simply, Burger King, a fast food chain. However, at this branch I feel like the staff puts more effort into making sure everything is in its place.

If you want to wait long enough for your cold food, you've come to the right place!! Staff overwhelmed and haphazard

Absolute disaster. Fast food works differently. The time at which you order seems to have no relevance to the order in which an order is processed. I waited over 30 minutes for my food. During this time, the orders that were placed after mine and from the drive-in were diligently processed.

Very rude and burnt citizens get disgusted and give away money I threw up afterwards 🤢 🤮

The salads were very misshapen and out of date and I became very sick with fever and vomiting 😭

There haven't been any shakes for ages, even though they're still on the menu. Please remove it.

They never have milkshakes or ice cream... which is actually part of every Burger King

11pm, only 3 customers in the store. I put no pressure on myself, just sit down and relax and play on my cell phone. And you're proving to me your endless customer love by probably eating my onion rings right now because you "forgot" them. Thank you also for slapping a bunch of jalapeños on a €10 burger completely into the corner... you succeeded in the surprise! Thank you for this lovely evening, that's exactly how I imagined it, when I thought to myself, treat yourself! I typed this post with my two middle fingers

Chicken wings excellent. Be careful, I like them well seasoned

The store is a complete disaster, please don't!

The best fresh burgers used to be, but what happened to it? Was there yesterday after a long time, burger was dry and not even lukewarm, fries aren't what they used to be either. Half the night with diarrhea on the toilet...sorry never again.

The Cola is served ice cold, and unfortunately so are the burgers and fries. And that again and again. They just don't get it. I'll never eat here again!

A very arrogant employee. Yesterday at eight o'clock

A new understanding of fraud, I definitely don't recommend, It's not a place where you can sit down and have something to eat and drink with your buddy. If that's the case, then why are there tables and chairs inside?

It was very nice, the food was really warm, we will visit again

Just Burger King. Much less busy and cheaper than McDonald's. But the quality of the burgers hasn't exactly improved in recent years. But it was clean, and hopefully the employees are.

I wanted to redeem my points at Burger King, but the foreman told me that it wasn't possible in the branch (or didn't he want to)?.... BURGER KING why collect the points and attract customers with them if it's not possible to get the points to use or spend!?!?!

Burger King and McDonald's are simply not worth it anymore

It's a shame that you have to wait a long time. Then of course a sauce (which was paid for separately) was missing and the burger was mixed up. The employees are unmotivated and not particularly polite.

Things have improved significantly here, we haven't been here for a long time because it was very dirty here. But we were very positively surprised, new facilities, everything was clean, nice, the service was nice. Were here at 9:00.

I had to wait 20 minutes for my standard meal with just a few guests (2 cheeseburgers, fries with coffee crema). The coffee I ordered had to be thrown away twice because it was there for so long that the washing up program was running. The hot Blondi was only available after repeated requests (English and German were only spoken brokenly). This was cold and not edible. Instead of a cheeseburger there was a double chili cheese... worst BK experience of my life.

Playground is closed/locked off? Even on nice days you can't sit outside. There are no typical Burger King crowns for the children... They once forgot to pack us mayo and gave us the wrong drink. Unfortunately we ordered takeaway and only discovered it when we got home. I don't have to go here again.

Often the employees hardly speak any German or English and something is packed incorrectly or completely forgotten. In addition, employees become unfriendly towards customers when their mistakes are pointed out to them. Been disappointed on every visit so far. I will avoid this Burger King in the future.

None of the employees speak German, the quality has deteriorated, and the intercom doesn't work. !!! I will complain separately directly to the head office, which franchisee runs such a store!

Classic Burger King. Fast food but delicious. Just under €26 for two people isn't cheap, but that's okay every now and then. Friendly staff.

I stood at the order machine for fifteen minutes and redeemed coupons. When I wanted to pay, the machine stopped, the order was gone, the coupons were no longer valid, so we left the store without food. The coupon codes were gone. If you want technology, it has to work. Burger King never again.

Bad restaurant from BK. The employees were overwhelmed and had communication problems… It takes forever to prepare, but in that time you can go shopping and get gas. Sad. It doesn’t matter whether you go to the Drive Inn or order in the store. You always have to check the bags. The best thing to do is to close the location or hire sensible staff.

Takes too long to be served 10 minute drive in even though there were only 2 in front of me

The women's toilet stinks and it's not the first time that you can't go in, it's that extreme

I will never go to this Burger King again, some device in the kitchen beeps all the time and it took over 40 minutes to eat. Never again

All fine! Food was quick, staff friendly

Just a Burger King. Like everyone else

Last time I visited, I found this branch to be particularly clean compared to some others. Staff was very nice.

Tasty and friendly location. I was allowed to bring my dog.

It was super loud. The food was cold.

Unmotivated staff, long waiting times too expensive

As always, the food was good and the quality was much better than McDonald's. We'd rather go to Burger King. I would like to explain the topic of service in more detail. There is the checkout area and the order counter. If I go to the checkout I can order and get my food. If I go to the counter I get my food too. The toilet was clean and the restaurant was also very well maintained and clean. It was really great, but that goes without saying for me. When it comes to service, you have to come up with more ideas: balloons for the child, deodorant or hygiene products in the toilet in bad weather, perhaps a play area, etc. Otherwise we are happy and would love to come back and can recommend the Kaden

I'm not a fan of fast food, but it's okay with kids after a movie. Everything looks pretty clean here at Burger King. Our meals were put together relatively quickly and, above all, correctly. The fries were very good. Not unimportant: the toilets were also clean. Visit on Friday evening.

Unfriendly staff, especially the gentleman with the aviator sunglasses I took photos for my friend so she could see what to bring with her. If you talk to me in the same way as the employees again, this store won't see me again. I immediately canceled the order I had already placed. Even that proved difficult for the employee. Zero stars!!! Go to your competitor now.

Ordered food was great, Google charisma comes from Hüseyin Abi

Hello, the delivery time is until 10 p.m., I just wanted to order in peace after a 12-hour working day, I placed the order around 9:40 p.m. A few minutes later my order was canceled for no reason. I really think it's a disgrace if the store is open until 3 a.m., then it should be possible to order at that time because it was before 10 p.m. Then you have to adjust the delivery times. I also worked at a gas station where I wasn't allowed to close 10 or 20 minutes early, even though no customers had come in for about an hour. That's why you can't conclude what you're in the mood for, especially with such a big company❗ No greetings because I'm completely HIGH and I'm sitting here with an empty stomach because I don't have the opportunity to go shopping anymore. Thank you citizen NOT King for that❗😤

I waited a very long time for my order, 50 minutes, dissatisfied

Unfortunately I only have to give it one star. On January 28, 2024, I went to your restaurant to eat "fast food" as I didn't have time. After 30 minutes my order still hadn't been processed. When I complained they only started preparing the order. Unfortunately I had to cancel everything and continue my lunch elsewhere. Still, the staff was friendly, but I find it unacceptable to have to wait 30 minutes for a few burgers at a fast food chain.

My go-to Burger King when you get a craving for fast food 😉

Absolutely disgusting This definitely needs to be checked! I've never bought such disgusting food before.

2 girls try their best to process the orders. Waiting time 20 minutes!

I think the picture speaks for itself.