Burger King Tonndorf in Hamburg

The only Burger King I eat at! All the others are terrible!!!

Everything as expected. Better than McDonald's ;)

I was in the branch today and I'm truly shocked. An employee insulted and threatened me. I also saw him spit in my burger. That's completely unacceptable; I'm definitely not coming here again.

Incompetent staff who barely understand. I ordered chili cheese nuggets around 11 p.m., even though I asked them not to re-fry old nuggets, and they apparently didn't arrive. Barely edible. Not recommended.

Beware of this parking rip-off company. You'll quickly receive a ticket at a completely overpriced price, and if you can't provide an invoice (the invoice arrived after three weeks), you have to pay. Who keeps receipts for coffee for weeks? The staff just grin stupidly when asked, happy to see the money flowing into the till.

I ate there today around 8pm. My burger and my friend's burger were cold. Then I went to the cashier and told him my burger is cold. He didn't say a word. I took my burger in my hand and said nothing and gave it to the kitchen worker and she put it in the microwave right in front of my eyes and then gave it to me. That was the last time. I went there a lot as a child but last time there was no apology and nothing. Then I cheekily put the burger in the microwave. How cheeky, never again.

So far no bad experiences, always friendly and warm food, thank you and stay healthy everyone

A few days ago, I ordered takeout. When I got home, I realized you didn't give me the €2.50 sauce I paid for. Why do you do that? Is it so hard to deliver a simple order of two burgers and one sauce? Wow... or maybe you don't deliver those sauces so you can take them home with you! That's stealing. If I pay for something, the least I expect is for it! I'll never go to that store again where you don't get what you paid for!

Very clean and the staff was quick and friendly.

Everything was very good the quality and clean place and new

There's still a lot of room for improvement. A new design and new specials won't save it. Price-to-value doesn't make sense to me given the way things are going here. Too bad 🤷🏼‍♂️

Prepared fresh and quickly. Special requests were easily accommodated.

The staff was terrible. The manager "entertained" the entire store with her orders. Very inconsiderate.

The new employees are slow, unfriendly, sluggish, and unfocused. Three employees stand around here, and three people take one order. The funny thing is, everyone still waits 25 minutes for their order. It's insane. Two months ago, I still enjoyed working here. The old employees were flexible, friendly, and reliable. The new ones can't get anything done. NOT RECOMMENDED!!

My friends and I went to the restaurant today and ordered food. We didn't have to wait long, which was unfortunately partly a good thing. Our two burgers (Whopper Junior) were so cold that we couldn't eat them. My colleague went to a member of staff to show him the burger, but this man was pretty rude and annoyed. He said, "It's normal for the burger to sit on your tray for 20 minutes." But we hadn't been there for 10 minutes! I have to say that I've been trying to avoid this place for a long time, but unfortunately no other branch was open at that time. So, I didn't expect the best quality, but warm burgers and competent staff. But unfortunately, the exact opposite was the case!

Not a good day Not a good appetite Nothing No combination from the staff Really crazy We've entered an age where people don't even say hello. I won't come anymore. No desire anymore.

The staff in the restaurant is not friendly, they do everything in the kitchen with their bare hands, without any knowledge of hygiene. They left out the fries from the order, I asked for them to be taken away...

I was there with a colleague, we bought 3 burgers and each one was supposed to come with fries, which for some reason weren't included in the package, but the accompanying ketchup and mayonnaise were there. And after taking it to the hotel, we noticed that the fries were missing and this is a very negative experience for me that you pay for a meal and only get half of it.

It's a Burger King, like any other. The staff is friendly, but somewhat cold, just like the overall atmosphere. The food is okay, just give it a try.

The wait for food is long. You go to get food yourself. But these are the little things in life. People (staff) who are extremely dissatisfied with something, some with angry faces (no greetings, nothing), and the worst thing is that the kitchen worker puts food on your plate (in my case, onion rings today) with his bare hands... without gloves, without anything. Each one separately... I have never seen anything like this. It is scary to imagine what he did with these hands before. Well, and in the end he went out into the hall and was extremely dissatisfied with anger (looking somewhere...) I thought the point in such establishments was at least friendliness. But don't expect that here. Plus be prepared to get infected with something... Well, and about not reporting - that is also true...

You can always find a parking space, it is clean and tidy.

It's just a normal BK, nothing special. Service is good.

The surroundings aren't exactly inviting, but it's still a good BK. The staff is very friendly, and the restrooms are top-notch. The last time I used the drive-thru, it took a very long time (sure, that happens sometimes, maybe because they're understaffed), but otherwise everything was great.

For me it is delicious and better than McDonald's.

Nice and chill place especially at nights , great that the place works at night as well the staff is friendly and hard working . The customer service is top notch.

Be careful when parking at Burger King (in conjunction with Smart Park GmbH)! I would like to warn everyone who drives to Burger King: Be absolutely careful where and for how long you park! After just 25-30 minutes, you'll receive a hefty parking ticket from Smart Park GmbH – in my case, €40, but it could be up to €90 if you don't pay immediately. The whole thing seems like a complete rip-off: There's no clear or adequate signage, and many people don't suspect anything bad when they stop by to grab a quick bite. Instead of being customer-friendly, they immediately issue a parking fine. I think it's a shame that Burger King works with such a company. This definitely drives customers away. I'll think twice about eating there in the future.

Bürger King is located directly on Friedrich-Ebert Damm, on a major thoroughfare. The restaurant has undergone extensive renovations and is now more pleasant to dine in. Orders can be placed at the vending machines, and payment can be made in cash or by credit card. The menu is as you'd expect from Bürger King. Prices are within the usual range. Highly recommended.

They were very friendly and flexible this time. They even added an extra request afterward because I couldn't enter it on the terminal. At some other branch offices, they couldn't even understand me.

Everyone was very nice, I'd love to come back

Yes, very clean. Bright ambience.

I was here for the first time this afternoon to meet up with an old friend. Plant-based Big King XXL menu (€13.69). I liked it. But be careful: he's quite a Kaventsmann! My friend had a crispy chicken (€6.29) and a medium soft drink (€3.79). €23.77 is quite “sporty”. Otherwise everything is OK. Cleanliness OK. Food was ready after a few minutes (ordered at the counter; there was hardly anything going on). Be careful when parking! A maximum of 90 minutes, otherwise a fine of €40.

It's conveniently located and a meal in between is perfectly fine

Anyone who stands here for longer than 90 minutes will receive mail from a parking lot rip-off company. The 90 minutes go by quickly if you have to wait 30 minutes for your order. The children's play equipment in front of Burger King is intended to give you a family-friendly impression. It's just a shame that the guest is not given any time so that the children can play there.

The drinks taste like dishwashing liquid, incredibly bad!

Not recommended!!!!!!! Disgusting conditions!!!!!

Unfortunately it doesn't taste good

To the young woman with the nose piercing (dark black/brown hair, green elastic band) and the gray Burger King shirt who provided the menus and called out the order numbers around 7 p.m. this evening (09.03.25): If you didn't just have a bad day today, you should quickly learn how to deal with guests. Your behavior towards me as a guest was unfriendly and annoyed. A guest is not just a number that you call and then force to take the menu with you and then respond with "Huh?" served with an annoyed look and a grimaced face. Didn't they teach you to wish you "Bon Appetit" at Burger King? That and basic friendliness is the least you can expect as a guest. I hope that you don't have a team management role, otherwise the hops and malt will be lost there. Your colleagues were also busy this evening, but they were friendly. I watched the whole thing for a while. Think about it and work on yourself. The next guests will certainly appreciate this. Greetings Mr. H. Gerth

Unfortunately, ice cream is not sold here

Yes, pretty much everything fits

As of 3/1/25 Apparently there hasn't been an ice cream machine for milkshakes or soft ice cream for 18 months (according to the employee). But advertising the new ice cream flavors is possible. Super disappointed! (Attention, same drama in Bramfeld)

oh my god... all I can say is oh my god... luckily BK is a multi-million dollar company.

I got a ticket in their parking lot because I was in the restaurant for more than 1 hour! Wow! Never again!!!

Burger 🍔 King in Hamburg Germany 🇩🇪 Excellent for quick eating Menu sprouts in different languages ​​is a plus 👍🏾 Own Very friendly staff Nothing to say just congratulations for their human warmth I recommend if you go through Hamburg

From enthusiasm to disappointment – ​​a bitter aftertaste Excited about the many new offers, we ordered several times and then enjoyed extensive coffee and churros. Everything was very orderly and the visit could actually have been a fond memory. A few weeks later, however, we received a fine for €38 because we had allegedly parked in the Burger King parking lot for longer than 60 minutes. A fully automatic video system provided “evidence”. Of course, the fact that we were in the restaurant for the entire time is not taken into account - nor is a one-off note to supposed "long-term parkers". Instead, the maximum amount is demanded directly, which not only seems unfriendly but also completely disproportionate. Our appetite for Burger King is gone for now. May everyone else park for a shorter time - or perhaps choose a different location straight away. January 2025 addition: Parking times and penalties have been adjusted. You can now park for 90 minutes. free and then there is a €40 fine. More clues were also placed. This is going in the right direction.

I think either the employees can't read the orders or they don't want to read them. We tried it here twice. There is always at least one thing that is completely wrong and usually cold. Even by Burger King standards, this is absolutely terrible.

If the burgers looked like they do in the advertisement, it would probably taste good, but hunger drives you in.

I have to say that the fast food restaurant isn't exactly very clean inside, you have to wait a long time and the citizens weren't exactly warm in some places

Burger King like everyone else.

Long sent was cold, didn't taste like anything, expensive, I wouldn't go there again

I was there with my daughter and my grandchildren ..... and my grandson got a moldy cheeseburger ..... that's not possible ..... the bun was completely moldy .... when they complained they wanted to that we spoke very quietly and just wanted to exchange cheeseburgers.....unbelievable...that was the last time we were there....Never again...

I recently visited this Burger King restaurant and was really impressed. The restaurant was very clean and had a welcoming atmosphere. The staff were incredibly friendly and efficient, which made the entire visit very enjoyable. My order was prepared quickly and the food was fresh and tasty. You can tell that the team attaches great importance to high standards. I would definitely like to come back. Highly recommended!

Excellent franchise. Staff is efficient and friendly

Somehow we had the impression that we had the wrong citizen. But it could also be because the burgers all look the same soggy..

You can linger comfortably here in an ambience that invites you to linger for a fast food restaurant.

Unfortunately we were served very unfriendly by an employee. That was a very listless, annoyed employee!

Personal ordering is no longer possible. I went straight back out.

You stand in line at the drive-in only to hear that the ice cream machine is broken (AGAIN). Why no sign at the beginning with a note? WORST BURGER KING.

Disappointing! I was told two days in a row that the ice machine was broken. The staff was very rude. If they don't sell ice cream, maybe they should take it off the menu. Today they say they don't sell ice cream and have never sold it, what kind of crap is that.

Chicly renovated but service and food quality remained 0…

Clean shop, burger was ok, waiting time too long.

Need to add some other equipments for tge kids to play

Everything was freshly prepared at 6am. Everything as expected and fine.

Average Burger King. Nothing better or worse than anywhere else. I worked next door over 30 years ago. Personally, I have some memories. Therefore there is one more star.

We waited 30 minutes for our fast food...it was busy, but not that busy to justify the wait. Some of the food was cold.

Great, newly furnished and modernly equipped

Better choose another Burger King! I enjoyed going there until a few years ago and for me it was one of the better branches. Now the quality has decreased in all respects: I always choose something less or more for all burgers because then the probability of getting a fresh one is higher. The order of the orders seems random and I had to make myself known even though I was standing at the counter for minutes. When I asked when I would get my chicken NUGGETS, nothing was said and a bag of chicken WINGS was thrown on the counter. I said that I ordered and paid for the classic nuggets and would like to get them too. At the table it was the vegetarian ones - and that means this BK won't see me again. You can see that things are much better, for example, on the A7 near Fallingbostel - just in case you happen to pass there on the way. Of course, going there just to eat would be nonsense. I gave this branch a second chance several times. But after the story with the Nuggets: before that it wasn't isolated cases, but rather the rule. I'D RATHER BE HUNGRY THAN GO THERE TO EAT!!!

Burger lukewarm, onion rings like cardboard, table sticky, tray return overflowing, annoying music... Nope.

Food met expectations. Service OK. Please note that the parking space is monitored over time. Only 90 minutes otherwise €40 parking fine.

I had to wait 15 minutes. The restaurant is open although it is currently being renovated and some work has not yet been completed. That's unusual, I've never experienced it like that before.

The Burger King is currently being renovated, so there is probably only a skeleton crew at the drive-in, but the colleague there was quick and hard-working considering the circumstances.

It's not much fun to eat here. What can be said positively is that the food is freshly prepared. I don't want to imagine what kind of burgers are there or in the burgers.

Today I checked and it’s temporary closed for renovation.

Finding allergens is a disaster, anyone who cannot tolerate gluten should avoid Burger King.

I waited 15 minutes until I could finally order even though I was the only customer in the store, the salesperson sat down at the back and then I had to wait another 10-15 minutes for the food The salespeople are unfriendly and the kitchen was dirty. I just waited because the food wasn't for me And in order to write a review on the Burger King site you have to answer endless questions 😠😡

Toilet reminds me of the rest stops in Hungary 🤮🤮🤮

As long as I can work here (I hope employee of the month) I'm happy to leave my money here. The boy responds to my wishes and simply listens. This is not a given for a fast food restaurant. Without Can, without me!!!

Food as always, but unfortunately very stressed employees and just not smiling 😉

Nothing German and don't accept their own coupons Hahahah. Every single time I have diarrhea after eating, Hayide

The fries were very greasy and no one could eat them. Very poor quality 👎👎👎

Bad service and completely understaffed. Food is okay but nothing special, burgers taste like they've been lying around for at least 40 minutes. Tables dirty and seats full of crumbs.

If you don't know what to do with the ordering machine, never ask the staff. We asked for help, an employee with 5cm long fingernails typed and then there was much more in the order than we actually wanted and of course much more expensive, even though I had told her exactly what we wanted to order. The boss didn't want to cancel (EC payment), he wanted to give me cash back. I didn't want that. I then took everything that was on the receipt. Unfortunately there is no ice cream anymore. That's the only reason we went to Burger King.

The citizens were okay. Fries could be better. The staff was nice and quick. What's off-putting is the parking space that was given to a company, which in my opinion is a rip-off if you forget your parking disc, you don't necessarily pay attention to the signs because it's not that common everywhere

Restaurant was clean and tidy. Unfortunately, the trash cans outside were full, but the staff were on site and cleaned up. Food drinks as I expect at Burger King. Therefore five stars because it was as I expected.

I'm actually a McDonalds goer...but the fries have always been better at Burger King 😜

Fast, good, friendly staff and hot food not like McDonalds

The preparation always takes a long time

CAUTION!! I'll tell you what happened to me here is completely neutral and you judge the situation. I recently drove into the drive-thru and immediately noticed that the monitor was off. I still placed my order as normal and then it said: “Go on to the window” I wanted to pay for the order by card (which was possible), but the price seemed a bit too high, so I asked for an invoice. The bill then said that I should have paid in cash for €32.26 and got €2 in change. (Honestly, in what scenario would I have only had €32 instead of €30?). This means €32.26 was debited from the card, even though the order actually only cost €30.26. As I said, I wouldn't have gotten the €2 if I hadn't specifically asked. You don’t know where the €2 “change” would have gone. Of course I asked the seller about it and he said it was just an operating error. I don't know whether that's true or not. Everyone can form their own opinion. Here are two more pictures as proof that this is what happened.

Unfortunately the burger was pretty dry. Too little sauce or meat too dry, I have no idea. A colleague recommended a few burgers that I should try. It just doesn't taste good. But it's not the only branch I've tried. Fatty/expensive burgers taste relatively good everywhere. I will go to McD again. At least the sauces cover the rest. And why is service rated here? There is no service here. You can be happy when the tables are clean and the floor doesn't stick. The atmosphere is just fast food.

Clean shop. Nothing to complain about when it comes to food.

The food was cold and the quality of the food was extremely poor and they didn't care about it when we reported it.

Food ok, sometimes takes a long time despite not many customers

Das Essen war kalt. The service was very poor. Die Qualität des Essens war sehr gering. Als ich es ankündigte, keine Handhabung. The food was cold. The service was very bad. The quality of the food was very low. When I announced, not handling.

Nice solid Burger King! Food as always and all dishes available! We'd love to come back!

Horrible customer service, wrong orders and missing items. Employees completely ignore you.

Disgusting Burger King, you get the entire meal cold, if you politely ask the workers to replace it, the burger is reluctantly warmed up in the microwave or wherever instead of giving you a new one. VERY TERRIBLE STORE. And let's not even get started on the dirty atmosphere itself.

Just disgusting Everything was old and disgusting and I had 3 citizens and all the pattys were burnt, just super disappointed

Even though I gave a note that I have a food allergy, they didn't honor it. Despite repeated warnings. Service friendliness - 1 star Food - luke warm - 1 star Ambience - 3 stars Never look for this at a Burger King again

Always good food, but this time the service and food were a disaster. There are always too few staff and that's why things are slow.

Unfortunately, it happened a few times ago that what was ordered wasn't right, such as extra cheese and there was no one on it or without tomatoes and they were fried. If the order was larger, the food was kept warm and was therefore no longer edible.

Hello Team Burger King You always have good food and drink We will come back to you again.