McDonald's in Hamburg

Our food was stolen from the table because we only went to the counter briefly and didn't get anything new

I had the absolute best experience at this McDonald's! The service was really top notch from Fabian! He really tried hard to find something gluten-free for me! Lots of love going out!!🫶🏼🫶🏼🫶🏼

Despite the mediocre rush, the employees were overwhelmed. During that time we didn't see an employee wiping the tables. Impossible toilet costs €0.50 money. Rude woman sitting there. Toilets stink so much and only a hand dryer (which is really loud) instead of decent paper to dry your hands (expect some in paid toilets). The smell of the toilet sometimes flies into the restaurant. Delicious smell when eating, just disgusting.

Establishment that, in addition to consuming, charges you to go to the bathroom. It's unfortunate and this has never happened to us at any other McDonald's.

Going in to have a drink and seeing that on top of that you have to pay 0.5 cents to go to the bathroom is priceless. I don't know how the company, McDonald's, allows this, when you are a customer you shouldn't have to pay anything, because you are already consuming. Not having cleaning staff is your problem, not the client's. There is a lady at the entrance sitting waiting to see if you leave the money or not, while she plays with my mobile phone. SHAME!!

The toilet lady systematically tries to take money from people by claiming that there is a charge for using the toilet.

I was denied access to the toilet even though I was a guest in the restaurant. Should pay 50ct, but I only have a card wallet and no change. I will definitely incorporate this very bad experience into my next restaurant choices.

I eat so so so often at McDonald's in different branches and it was my third time there in the St.Pauli branch and EVERY TIME I am served very unfriendly by one or another employee and today I had ordered an order and in my order I had one I had ordered a chicken burger instead of a cheeseburger. I went to the checkout and told an employee that it was a wrong order and that I would like to have a chicken burger instead of a cheeseburger because of the wrong exchange... the employee started yelling at me and told me to speak to the employee it (V/e/r/k/c/*/t) I have nothing to do with it, I tell him but you are a team and he is no longer there at the counter watching then he said loudly to me and shouted at me - then wait until he comes and (k/a/c/*k) not at me man - I'm really very angry!!!! I work in sales myself and no matter how I feel, I will never yell at a customer and make them feel guilty even though I spoke politely!! I was very repressed, I'm happy to come and pay there and to have fun while eating and no pressure and anger!!!! What's that supposed to mean !!!?

Really nice service! 10/10 Mccrispies.

You can feel really good there...again and again.

Ordered for 4 people... When we noticed that a cola was missing and a cheeseburger was paid for and served instead of the Cheese Royal that we actually ordered... Went to the checkout and hoped to get this. We were ignored and, in my opinion, spoken to unkindly. Food, on the other hand, tastes good. But they really need to work on employee friendliness!

Many thanks to Fabian. You are the best. 🥰

Seating worn out. A renovation is necessary here. Otherwise just like all McDonald's.

The food was prepared in advance, waiting for the buyer, we got 20 Mcnagetts in 30 seconds. (Not crunchy, but soft and with the taste of old oil). They don't know about cleaning here, the floor is sticky like in nightclubs at the end of the party, and the icing on the cake was a paid toilet and payment only in cash. .

Nice McD's. Although it is located on a noisy street, there are not many people. Neat inside. It is prepared quickly and deliciously, which is characteristic of not all McD's.

Generally McDonalds as you know it. Ordering a DoubleCheese without cucumber slices, we were given cucumber slices with a staff recommendation that it would be quicker if you removed the cucumber slices yourself. Be careful of the toilet attendant! Be sure to have a receipt issued if you eat food there and show it to the lady so that as a guest you don't have to pay for the toilet. The lady monitors every step in the toilets and cheekily stands in the way or blocks the way to or from the toilet with the mop so that money ends up on her plate. The money immediately disappears into the coat pocket.

I've been a vegetarian since 1986...that, by coincidence, is also the year that I stopped a couple year stint as an employee at a local McDonalds...thanks to their fries (here in America) being made with beef tallow and thus not vegetarian, I really haven't set foot in a McDonald's since 1986. They really, here in America, don't even try to offer plant-based options, and the fact that their fries are not vegetarian is just a deal breaker. Enter Germany, where thanks to forward thinking and a thriving vegetarian and vegan culture,, at McDonald's, the plant-based options are plentiful, and their french fries are certified vegan! Hosanna! With this knowledge, we stopped in for a late-night snack during a quick trip to Hamburg. We had the plant-based chicken nuggets and an order of fries. The nuggets were fantastic...deep fried and just how I remembered the real thing tasted back when I ate them. And what a delight to actually have McDonald's fries again thanks to them being vegetarian. Okay, it's still McDonald's...it's only so nice...it really ain't healthy...but for a quick option, with options for vegetarians that we can't get in the U.S....well if we lived in Germany, it would definitely be in our rotation. (Pretty sure my 16-year-old wanted to move to Germany just for this reason alone. Thanks, Hamburg McDonald's for welcoming us back into the fold. America could learn from you.

Soy vegetariana desde 1986... que, por coincidencia, es también el año en que dejé un par de años como empleada en un McDonalds local... gracias a que sus papas fritas (aquí en Estados Unidos) están hechas con sebo de res y por lo tanto no son vegetarianas, realmente no he puesto un pie en un McDonald's desde 1986. Ellos realmente, aquí en Estados Unidos, ni siquiera tratan de ofrecer opciones basadas en plantas, y el hecho de que sus papas fritas no sean vegetarianas es solo un obstáculo para el trato. Entra en Alemania, donde gracias a la visión de futuro y una próspera cultura vegetariana y vegana, , en McDonald's, las opciones basadas en plantas son abundantes, y sus papas fritas están certificadas veganas! ¡Hosanna! Con este conocimiento, nos detuvimos para tomar un aperitivo por la noche durante un viaje rápido a Hamburgo. Teníamos nuggets de pollo a base de plantas y un pedido de papas fritas. Los nuggets eran fantásticos... fritos y justo como recordé lo real me devolvió el sabor cuando me los comí. Y qué delicia volver a comer papas fritas McDonald's gracias a que son vegetarianas. Vale, sigue siendo McDonald's... es tan bonito... que realmente no es saludable... pero por una opción rápida, con opciones para vegetarianos que no podemos conseguir en EE.UU... bueno, si viviéramos en Alemania, definitivamente estaría en nuestra rotación. (Seguro que mi hijo de 16 años quería mudarse a Alemania solo por esta razón. Gracias, Hamburg McDonald's por darnos la bienvenida de nuevo en el redil. América podría aprender de ti.

Typically Reeperbahn, but basically like the other McDonald's

Always check your bags. Castles completely wrong and half was missing.

The service was unfriendly and wanted to get rid of us very quickly. Furthermore, we should speak quickly. The toilet woman is very aggressive and stroppy! (This also tends to hold someone, even though you have counted.) Some people can get to the toilets without paying, upon presentation of the receipt. To get it, however, you have to actively complain about the toilet situation. The receipt is not automatically included.

When in doubt about my McFlurry sauce, I got both. Good service!

Super nice Mc Flurry guard. 10:10 p.m. and the machine was working. Top. McDonald's Employee of the Month!⭐️⭐️⭐️⭐️

Why is coffee generally not available with vegan milk?

McDonald's like everywhere else...

McDonald's food is moderately good, but I almost became a prisoner of the sticky floor. The toilet attendant was already on the verge of improving the situation and courageously cleaned the skirting boards and the corner areas of the restaurant with the toilet brush. (Of course I don't know whether the brush alone can be used for these purposes 😂) A little cleaner wouldn't hurt.

We were there in the middle of the night and were served quickly. The food was fresh and prepared quickly. I didn't think it would work so well in the neighborhood.

I would like to give an extra star for the nice staff

The biggest insolence I have ever experienced We ate as a couple so far so good, very nice service, the burgers were great Until I had to go to the toilet, I was pushed away in front of the door by the toilet woman. She said you have to pay immediately, what an impudence when you spend €35. As always, I would have liked to have paid after using the toilet The lady needs to be explained by the operator

Toilet not free even if you spend more than 20 euros!

For the first time in my life, I got a BigMac that looked like the one in the commercials. He was just perfect. Unfortunately you're stuck to the floor, so I can't give a consistently good rating. But for a Saturday night on the Reeperbahn, all the employees were nice and the bmBurgers were great.

Without further ado, you can eat but don't expect anything gourmet. Of course, every day more expensive for what it is.

Ab und zu ich kaufe etwas essen von McDonald's. Heute war ich bei St. Pauli McDonald's und wollte ich meine Erfahrung mit Ihnen teilen. Früher war immer netter Mitarbeiter/in und leckere Essen aber heute eine Dame mit Schwarze langes Haar und ekligen Maniküre (ich kenne nicht ihre Namen,weil sie hat nicht gehabt Karte ) hat sie richtig meine Laune kaputt gemacht. Sie war heute respektlos ,erzirunglos .Hat sie so gespielt wie sie mich nicht verstanden hatte und versucht dazu auf mich lachen weil ich habe machen Produkte Namen vergessen.Na ja die muss ich auch nicht auswendig kennen . Ich hoffe wirklich, dass meine Erfahrung Einfluss auf den Service hat und dass der Leiter dieser Abteilung sein Möglichstes tun wird, damit die Meinung der Gäste über das Lokal nicht durch unprofessionelles Personal beeinträchtigt wird

Every now and then I buy some food from McDonald's. Today I was at St. Pauli McDonald's and I wanted to share my experience with you. There used to always be nice employees and delicious food, but today a lady with long black hair and a disgusting manicure (I don't know her name because she didn't have a card) really ruined my mood. Today she was disrespectful, unkind. She acted like she didn't understand me and tried to laugh at me because I forgot some of the products' names. Well, I don't have to know them by heart. I really hope that my experience will have an impact on the service and that the head of this department will do his utmost to ensure that guests' opinion of the place is not affected by unprofessional staff

Had to pay for toilet visits even though you ate on the premises

It could be a bit cleaner, especially the tables.

The worst toilets I've ever experienced in a McDonald's, not only do you have to pay money every time, regardless of whether you've eaten there or just wanted to wash your hands, they're just totally dirty, some of the urinals are running over and it stinks extremely.

Not recommended at all, you order via Lieferando, the delivery time is constantly changing and you can't get one on the phone either.

Possibly the worst McDonald's food I've had to date. The service is actually ok, the delivery of the food is also relatively fast. But the chicken in both burgers seemed to have had too much, the Rosti pommes we got for one menu were dry and boring. The toilet was clean to look at, but the "smell" of urine on both the ladies' and men's toilets was high. I agree that the restaurant is located in a party area, but perhaps you should use cleaning agents with a lemon scent or something else.

An MC, what can you say? The scenery around it was more interesting 😜

As always, it tasted good, in the middle of the Reeperbahn

Unfortunately incredibly hot in the restaurant. Hard to bear. Just eat like usual at McDonald's.

Finally a McDonald's where you can still order from people and don't have to wait forever at a machine

MCDONALDS WHAT IS THAT OUTSIDE THE STORE????

One got promoted today to great McDonald's

The golden M is for quick hunger in between ;-)

This is probably the worst McDonald’s I’ve ever been too. It was difficult to see the prices as you had to order at the till. Ended up spending €30 for an adult and two kids. Toilets are disgraceful and a toilet woman will demand 50 cents per person if you can’t show your receipt, so make sure you ask for a receipt.

The food was good, the interior wasn't great, but the staff was very friendly

Worst McDonald’s between the sun and the moon. Coffee tastes like you would imagine battery acid to taste. One star because the staff was really courteous, friendly and nice.

Nice helpful staff as I had questions about a coupon

A bit dingy here. The floor slippery from grease and the tables stick. And then asking for money for the toilet is really cheeky

Food was okay! But the cleaning lady who sits in front of the toilet scares away all the guests. She screams at PAYING customers even when you just want to wash your hands. She even yanked a guest's arm. Normally you would have to throw out the octagonal ones. The toilet smells bad and the cleaning lady is on her cell phone all the time. The Mecces staff themselves were okay though!!

A really clean and at our time (3 p.m.) quite empty Mc's. The employee (older) was also really nice and especially the burger was fresh and almost like in the advertisement 😁

The toilet smells disgusting and the floor is extremely sticky. You lose your food.

I think they make the burgers with zero love, which is a shame But the person at the checkout was friendly, hence a star According to mom: sleeping pill though

Toiletten dreckig und übel riechend, WC-Frau nur auf ihr Toiletten-Geld aus und unfrrundlich ohne etwas zu machen. Im Restaurant stapelt sich der Abfall genau wie die Mitarbeiter, welche scheinbar keine Lust hatten zum Arbeiten. Besuch direkt abgebrochen.

After the employee took my order incorrectly. As a guest I was still charged in the toilets. That's a very bold move and I won't eat there again

I imagine this place is horrendous at night/early hours, so fair play to the staff who were very friendly and welcoming when I visited for breakfast in the mid-morning. Toilet was spotless so more than happy to top the old lady at the door.

Food was ok. Toilet situation really wrong. A woman sits in front and collects money from everyone. Customers who eat there have to pay, even for just washing their hands and they want something every time they go to the toilet. However, toilets are super disgusting and smelly. Apparently they don't clean it. The main thing is to withdraw everyone and achieve nothing.

No air conditioning not recommended in midsummer

Long opening hours, perfect for an evening in St. Pauli.

One of the cleanest branches in Germany. What is outrageous, however, is that even customers are forced to pay BEFORE using the toilet by the presumably Romanian toilet lady❗️🤬🤬🤬🤬

Highly recommended, very friendly, very clean

The branch is cool but the shop to the left is better

The MCs are just nice. On top of that, it's very nice😊

Clean place - empty when I was there - enough staff

This is probably the worst MCD in Hamburg. No matter what time of day you stop by, the store is always dirty. The food hasn't been warm several times and has probably been on display for a long time. Here you can probably only enjoy your burger with 3.9 per mille.

Unfortunately, a branch that is still stuck in the 2000s and works with the classic shelf in which the burgers dry out. Our cheeseburgers probably sat longer than they should have. If it's busy, you'll probably get fresher stuff. But if there is a “yawning emptiness” you should either point out that you want fresh burgers or avoid the branch.

I'm sorry, but apart from the standardized menu, everything is wrong here. No terminals. Scheduling staff that messed up my order (I waited 35 minutes for 1 cheese, 1 chicken, 1 McPlant and nuggets) Order was partly cold. The shop is unkempt, but that's partly due to the smelly clientele that lies around there. Rarely have I seen such a neglected McD.

The shift was rude from the evening of June 10th(2024)

Disappointed!!! Fries cold Ketchup instead of mayo in the bag Cheeseburger sticks dry because they've probably been sitting on the warm shelf for ages

Personal opinion: The employees can clearly be improved, it's not necessarily clean, a lot of things are broken, one of the employees couldn't speak German properly, which led to misunderstandings between customers and staff. But hey, the McDonald's doesn't look bad from the outside.

You have to pay for the toilet even though you buy something, long waiting time and little space

It wasn't really good, the quality and taste was very bad. Staff well, maybe having a bad day.

Hello team from McDonalds Reeperbahn, very cool visit with you and nice atmosphere as well as the staff friendly service. LG

I had a delicious latte macchiato

Paying for the toilet in Megges with a bill of over €35 is NAUGHTY

Cold, trying to rip off customers, fast food 🤷‍♂️

Charging money for washing your hands in any fast food restaurant is an absolute No-Go. The staff told me to keep the receipt next time and show it to the guarding and barking woman mercilessly cashing the toilet money. It is not that we don't have the money, it is just how this basic expectation of a necessary service is disappointed in such a rude manner.

Germans are insulted in the shop.

Loved how clean and tidy this McDonald's branch was despite the very busy location

You should pay one euro to wash your hands 😶

We went in and were able to go straight to the free checkout because those who were ahead of us were still thinking about what they wanted to eat. The other cash registers were already full. If I had had to wait, it wouldn't have bothered me, because it's worth it to me if I can place my order in person instead of on a monitor. We were also satisfied with the price-performance ratio. The service was very nice and friendly and even had a sense of humor. I also liked that there was a toilet here, which is no longer a given these days. However, you have to pay extra for the toilet. The women's room was clean but smelled of urine, my wife said. Two people were also busy cleaning the consumption area. Here was my final insight: if you don't show it properly, the new trainee won't be able to implement it properly.

Why the hell do I have to pay extra for the toilets as a paying customer? 😡😡😡 How broke are you McDonald's‽

Cool place everything was delicious and fresh

Nice staff, that's how McDonald's is fun

Generally, I do not recommend it, there is ubiquitous dirt, there is a paid toilet and it's crap

The staff are nice and the food came quickly and was medium, but the worst thing is that the tables are very dirty and the toilets cost a lot. I wouldn't recommend that.

You don't collect points, points are clearly deducted. Otherwise good opening times

Super nice employees. Fabian and Rashid ensure complete satisfaction!

Very unfriendly staff, no mutual understanding with customers. They asked what sauce to add, ketchup or mayonnaise. I asked if they had a sweet and sour sauce, he replied that they did. They work very slowly. I do not advise anyone to enter this establishment!!

Top friendly staff, food as it should be. However, taking money for a toilet and not having stocked up on toilet paper or paper towels is not possible (not at peak times)

The fries are very tasty, why sometimes even hot. The burgers are all super tasty and much better than in Lower Saxony. I'm very satisfied

Can't order via the app? Chicken burger okay, fries unfortunately almost cold and too salty. Loud toilet lady on the phone who also wants money from the customers for using the toilet... but I didn't even see her cleaning.

Best Mc'es on earth... everything I've experienced and seen there 😂😂😂 big cinema on the weekend included 🤩

It's just an old-fashioned McDonald's

Typical McDonald's. However, it's a bit older. No ordering terminals... food as usual.

The McDonalds right on the Reeperbahn has a particularly difficult time keeping everything clean and tidy with so many customers. The food was served hot and appetizing combined with friendly staff. Unfortunately, the cleanliness of the toilets was a disaster. Everything else was ok.

So we often go to Mc's when we're out and about, but that really topped everything and what others have already described here with the toilet, I also experienced the same thing and couldn't believe it, but it's really true. We'll never go there again

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