Restaurant Reina in Hamburg

I have ordered from this shop several times and often waited more than 2 hours for my food. That's not enough for the shop owners, they also have the nerve to not answer the phone. Probably because they think they just don't have to accept that their orders will be cancelled. That is an absolute disgrace. The fact that you don't even get any feedback as to why this happens all the time. The delivery person always tells all sorts of stories at the door about people and so on. If necessary, you should improve things and not just order through boxes. And the food isn't so bad that you'd want to wait 2 hours for it. That was the last time I ordered from this shop.

Ordered half chicken with fries. Long delivery time, still ok since ordered on Sunday. Half of the chicken was so dry and had been grilled for far too long. It tasted and looked as if the chicken from the previous day had been briefly warmed up in the deep fryer. It felt like half of the chicken was inedible. French fries wet and soggy. I've been ordering here for a long time and it's never been as bad as this time. Hope it will be better next time.

I've often thought about leaving a review. I'll also add my two cents: We mostly like the kebab specialties (I'll come back to the punk in a moment). The food usually arrives warm or still hot. Then why only three stars? I deducted one star for the order. It has happened several times that there is different meat than what was ordered. Sometimes other sauces are used than those ordered. In the evening I can still understand that. I just think it's a shame that you don't get any information about it. I deduct the second star for the delivery times. According to Restablo (after confirmation of the order process), delivery takes approximately one hour. That's completely okay too. Often the food comes later (10-20 minutes) or much later (30-50 minutes). The drivers, on the other hand, are actually always friendly. So there is still room for improvement. But we are always satisfied when the food arrives on time and as ordered.

We have just received our order. A Dürüm roll was cold and I mean really cold. As if she had been waiting in the fridge for the rest of the order. I also ordered without tomatoes and of course there were tomatoes on it. The children's fries were also cold and even dry. Now you could say, “it can happen” and you call and find a solution. After 21 calls, we gave up hope that anyone would pick up again. Unfortunately that was the last time with Reina

The food arrived after 4 hours, it was not warm after 2.5 hours, I called the owner, he promised free balayage and I didn't get it

These employees who currently manage this location, are just arrogant, prejudiced and unable.

So I order from time to time or pick something up. I've always enjoyed it except once. I don't find the staff or driver unfriendly either. I think you can eat well there and the price is right too. It's not cheap everywhere.

It is the best restaurant in Langenhorn. I recommend it to everyone. I recommend this restaurant to everyone. Half chicken doner, chicken doner meat is excellent, their service is very good and the prices are affordable 💯👍

The best doner kebab you can eat in Langenhorn markt

Taste, Service and Atmosphere is really good. The prices are slightly higher for a Döner place. I've had Döner Teller and Lahmajun.

It's really not tasty. Old disgusting meat and ready-made sauces. I can only agree with the previous speakers. Employees are also totally unfriendly and don't understand you. Never again.

If I could I would give zero stars. I'll never order here again. And I advise everyone to order something here. The delivery driver was also unfriendly and rude. I ordered 2 kebabs and with a special request salad without onions and I only got onions!!! In addition, they completely forgot about the sauce or didn't put it on it at all!!! Then I called, nothing came, no apology, no insight, absolutely not. I was told that they would deliver it later, but that didn't happen either. I ADVISE EVERYONE TO ORDER SOMETHING FROM HERE!

Ordered food and it just doesn't come. Once again no one can be reached by phone. Class!

Things have gotten a lot worse, I always closed both eyes but the last time I bought a kebab there was! I ordered 25€ for two kebabs with extra meat and extra shepherd's cheese to take away. At home I almost had to throw up because the cheese tasted so disgusting. I don't know if it was rotten or just old, but I had to throw both kebabs away... dude... that taste was terrible.....🤢

Ordered food to pick up. Employees apparently can't read and give the food to the driver. After 20 minutes the driver came back completely relaxed. I was offered a coke while I waited

Doner bread is simple flatbread, the sauces are like water and don't really taste anything special. Plus a minced meat kebab skewer which is not good.

Ordered the kebab plate and it was very tasty, the meat was a bit thin, but in my opinion it was very tasty. The rice was good, the meat was delicious, the salad was fresh and crunchy. I would be happy to order again!

I think the food is very tasty, but when I order online I don't always get what I ordered, e.g.: 2x kebab pockets without salad and extra meat, one with cocktail sauce and one with tzatziki/spicy sauce... Now I have 2x kebab pockets with salad, without extra meat and both with cocktail sauce...

Always super friendly...also take special orders Always happy to order

Delicious Turkish food. It's very practical in the center and I always come here after training.

This is definitely not a "huge" currywurst (I've already eaten three parts in the photo), not even a normal currywurst, because it doesn't have the curry sauce. Very dry, with a hint of sauce.... For €6.90 this is probably the worst value for money I've experienced in the last 5 years. Never again thank you!

I never received the order. They don't answer. I ordered at 5:40 p.m. Now 8:00 p.m. is not received.!!!

Niiiiiiiiii again. I ordered Dürüm, ate on site. It was very cold. Little meat. Lots and lots of salad. You can't taste the meat. It tasted like dough. It's a shame I expected something different.

I can't recommend it! I ordered there on site and had to watch as an employee dropped fries and nuggets, he packed the fries anyway and then fried the nuggets anyway

Very friendly team and very delicious food.

The first time we ate there, it was an upscale place with tables in the hall and tables outside. The food is very good. The staff are kind and helpful. I encourage you to go there if you want to eat.

My homie and I went out after the gym and were really hungry. This kebab was so babba and saved us so much. Next time again, for the bulk! Staff was correct.

The food was okay, the portions were quite manageable. We had 3 kebab plates and we weren't really full. There was also hardly any difference between small and large portions. The sauces were nothing special and were placed on the plate in small plastic bowls. Neither contemporary nor beautiful and also very little. The atmosphere isn't particularly inviting, but it was the only one that was still open. Overall, you can do it, but you don't have to.

The delivery service is great. Maybe pay more attention to the salad otherwise 🥂

The food always arrives warm, the selection is large and delivery is fast. I really enjoy ordering here.

Ordered simple food via Lieferando. Doner kebab bag and jumbo kebab. Even though it was only 3 km away, we waited around 2 hours. Food was slightly warm, a little soggy but otherwise OK. As "compensation" you didn't receive a price reduction, but rather a 1.5 bottle of apple spritzer from Netto without asking... Wouldn't order there again. 🤷🏼‍♀️

Der Döner hat sehr lecker geschmeckt, bisher der beste den ich in Langenhorn gegessen habe. ✌️

Habe nur eine Portion Pommes gegessen.Die waren so wie sie sein sollten.Heiß und knusprig.Die Menge war auch in Ordnung.Leider waren die Tische dreckig und auf die bestellten Pommes,musste ich vieeel zu lange warten.

Sehr gutes Essen Montag bis Freitag auch wekseldes Tages essen anstatt karte

Lieferung perfekt, ist auch eine weiter ANFAHRT. (1 std) Essen war alles heiß und sehr sehr lecker und viel noch dazu. Kann ich sehr empfehlen. Ein Restaurant macht es nicht besser. Das Fleisch war sehr 😋 lecker. Macht weiter so👍

Sehr leckerer Döner, gute Soßen.

The vegan döner teller was really good. They have two vegan sauces: scharfes and vegan mayonaise. The 'sharp' sauce is amazing, but get both for the complete experience ;) Friendly staff too and nice to be able to sit down outside (although covered) while eating.

Almanya'da yediğim en güzel dönerlerden diyebilirim. Pomes muhteşem.Kalitesi ve çalışanların güler yüzlü olması harika! Kesinlikle denemelisiniz :)

Wir haben essen bestellt, das Essen war wirklich Lecker, nur die Lieferzeit war schon sehr lange, Über eine Stunde. Deshalb nur 4 Sterne

Hier kann man sehr gut essen. Wir hatten den Mixgrillteller. Der war für 2 Personen völlig ausreichend. Das Personal ist freundlich. Preis-Leistung-Verhältnis sehr gut.

Sehr nette Leute, der vegane Döner war sehr lecker.

Bester veganer Döner Teller im Umkreis. Auf Wünsche beim Bestellen wird fast immer eingegangen und gibt immer mal etwas besonderes dazu. Mal mehr Brot, mal leckeres Baklava. Portion wird leider von Monat zu Monat kleiner. Bestelle hier trotzdem sehr gerne! Edit: Kann ich leider nicht mehr empfehlen. Alles oben genannte hat sich zum Negativen verändert.

Der beste vegane Döner in Hamburg Nord!

Schnell, lecker und sieht immer frisch aus.

Отличный персонал вкусная еда хорошее обслуживание и не дорого советую всем и приятного аппетита!!!

Wie immer sehr freundlich auch mal zu einem Plausch bereit bin mit meiner Frau fast jeden Tag da

Yemekler ve servis çok güzeldi tavsiye ederim

Besten gegrillte Hähnchen 🐔🐔 super lecker

Καφέ φαγητό γύρο και κοτόπουλο Ανοιχτά και στις γιορτές Επισκεφτείτε το

Wir haben uns etwas zu essen bestellt, darunter ein Dürüm mit Dönerfleisch. Leider schmeckte der Dürüm nur nach Fritteuse. Sobald man die Teigtasche anfasst, hat man fettige Finger. Es sieht so aus, als wenn man das Fleisch im Teig in der Fritteuse erhitzt hat und dann noch schnell frisches Gemüse und Soße drauf. Bei der telefonischen Reklamation wurde dies abgestritten und zum Schluss gesagt: "Nächstes mal machen wir es besser". Kein Angebot auf eine Gutschrift oder Ähnliches. Tut mir leid, das ist keinen Stern wert. (Update- Ein Stern mehr, weil doch eine Nachbesserung angeboten wurde [Missverständnis unter den Belieferten])

Lecker Essen & freundliche Bedienung

Tolle Döner. Netter service. Im Sommer schön zum draußen verweilen und den Treiben zuzuschauen.

Wir hatten am Wochenende über eine Bestellplattform bestellt und super zufrieden gewesen. Essen war heiß und frisch, Bote war auch echt nett.

Hier ist alles super, das Essen war lecker, der Service ist wunderbar und die Leute hier sind freundlich. Ich werde es gerne wiederkommen 🙂

Ausgesprochen gutes und qualitativ sehr hochwertiges Essen! Hat super geschmeckt. Klare Empfehlung.

Gutes Fleisch, gutes Brot, frische Zutaten, freundliche Mitarbeiter, große Portion.

Nette Atmosphäre! Leckere Soßen und es wird mit den Zutaten nicht gegeizt. Hähnchen schmeckt auch super lecker, am besten mit Pommes dazu :) Hier macht ihr nichts falsch!