McDonald's in Hamburg

⅔ perceived MC Flurrys and inappropriate treatment of customers No thanks

When ordering, the delivery time was stated to be around 1 hour... after an hour another 1 hour! Never again McDonalds...that doesn't work at all. Unfortunately, since my husband placed the order, I couldn't cancel it. Since you have a lot of customers, the service can be neglected.

Waited 20 minutes for some cheeseburgers… incredible!

Once again something is missing. Today was a blast, I had the shift manager called at the serving time and said that something had been forgotten twice this week and noticed that a cheeseburger was missing, he gave me a cheeseburger and babbled about how busy it is, so big orders, blah blah. I arrive home and there are still 3 fries missing!!! I'll be happy if I have anything left in the bag next time. So joking aside, either they do it on purpose and secretly gorge themselves on it or they are just too stupid to put together a menu!!! Guys, we pay for it once, forget it, okay, twice can happen, but at some point it's enough. Then they don't have to put any pressure on the counter and pack it up in front of the customer. You just wait and you won't starve if you wait a minute longer. Mc Donald's Luruper Haupstrasse either changes their staff or trains them again!!!! Oh, the shop was empty just for your information!!!

dry old sticky burgers that are too salty with fries? Happened to me every now and then. You only notice it when you unpack the bag at home. But they can do it much better. Unfortunately, in my experience, the quality varies significantly more than with the smaller burger providers. I would recommend eating it on site, then the burgers taste better than after a 10 minute drive home.

By far the worst McDonald's I've ever been to. You are not allowed to place your order with the staff at the checkout, then you order at the machine and want to pay at the checkout, they just look at you and still ignore you, after 10 minutes we ordered again at the machine and paid directly. Well, what can I say, we waited 35 minutes for a spicy chicken menu and a happy meal. Yes, there was a little more going on, but it wasn't possible to be as uncoordinated as they were there. Others also chose to pay at the checkout and had to wait about 15 minutes before they could finally pay.

Never experienced such a bad Mc's. Firstly, they don't want to take an order and then a waiting time of 35 minutes after ordering is simply catastrophic. Never again, staff simply overwhelmed. The best thing was that terminals were simply issued so that not so many orders came in at once.

Unfortunately, relatively cold dishes are regularly served. In addition, incomplete orders are always passed over and the quality and friendliness decrease, especially in the last hour. Unfortunately, you have to double and triple check everything here.

Total chaos like in every McDonalds. However, I really appreciated the work that the older gentleman from the cleaning team did. He cleaned up immediately after every new customer. He washed the tables and the under tables. Conscientious.

Food like any other McDonald's. Employees under stress, which you notice as a customer. Parking lot very small, it took almost 10 minutes to even get out of the parking lot

We ordered a burger and a meal with chicken burger and coke. Instead of a chicken burger there was a cheeseburger. And the cola tasted strangely like mint and wasn't carbonated either. After a sip, we poured it out and there were 5 chewed pieces of gum at the bottom of the cup. Just disgusting!

When we were there it was empty and quiet. We were able to place our order at the counter. The lady at the checkout was very nice, friendly and waited patiently for our order. The tables and floor were clean. We were very at peace.

Unfortunately, the quality is not consistent... from good to sufficient, from fresh to lukewarm. The employees range from very friendly to taciturn. Unfortunately, there are always errors in the orders with incorrect sauces or ice cubes delivered in the drink.

100,000 stars for the man who keeps the tables clean very regularly. One of the cleanest McDonald's I've ever visited. The rest is above average.

Treated very well by respectful staff yes

Unexpectedly large, terminals and outdoor area available. Young team chatting loudly among themselves (not in German), who seemed overwhelmed even with simple questions. Food was as usual.

Food is average. Classic McDonald's, restroom are almost always dirty and with a funny smell, the option for table service is not always available

I always enjoy the cesar sald with chicken schnitzel, very good.

Table service is always not available the tables were slightly dirty later a lobby force came but not particularly nice in this restaurant

A bit frustrating to arrive home and discover that a burger is missing. Not the first time it happens.

Pure foolishness!!! I just returned my lattice potatoes and asked for new ones because they were already hard and cold. The employee fried the same lattice potatoes to death again and brought them back to me!!! impertinence. Never again

Like a normal McDonald's from the outside but dirty from the inside. The food arrived cold and tasted like it had been sitting for a moment. It's very loud and just not nice. The first and last time I ate here.

Yes, what else can you say here? There is no renovation or renovation if the staff and owner don't change, nothing can change

Very bad branch. I stood at McDrive for 10 minutes without anything happening. After I gave up and went to the restaurant to point out that customers were waiting outside, the employee in charge came and said that he was helping inside because there was a lot going on. There were maybe 10 guests present. The people there were totally unmotivated and bored. The way the service employees behave can actually be classified as damaging to business.

People CHECK YOUR ORDER!!!!! From 3 burgers: One has been forgotten One wrong One right PLANTBASED NUGGETS WERE NOT VEGAN!!! Plus all the sauces were forgotten Paid way too much!

My friend was at your place to get breakfast. I wanted to make him happy with the franzbrötchen and what did he find on the franzbrötchen? there was a hair on the franzbrötchen and that on 2 out of 4 it was just disgusting. In short order we threw away the mctoast and the franzbrötchen, just disgusting

I am always amazed at how you manage to find even more unqualified staff every time. I mean, it can always happen that things get mixed up and mistakes happen. It can't be that with EVERY DriveIn order I have something wrong or something is missing??? As usual, after the handover I check whether everything is in there and in fact everything was there today...almost. I ordered a Sprite for my children, when I got home I wanted to distribute the drinks and then the surprise came... Cola. It's ironic when you don't order a Coke and then you still get one... well. I also had 3x double cheeseburgers and 1x double chicken burger, after which the lady simply made 4x double cheeseburgers. I've been eating at this McDonald's off and on for years, I've always been annoyed about mistakes, but it's slowly enough. When I imagine how many customers you serve per day and how many mistakes have to happen when I have something wrong or missing with ALMOST every order, it's a disgrace! Not to mention that this McDonalds is even more expensive than others!!!

Fast food looks different. Even though it was really full, you had to wait far too long for the food. Orders that were on the board after one were ready sooner. Apparently it was more random than system.... Food was tasty....

All I can say is: always good and very tasty. We're not there that often; but we are very satisfied. Keep it up.

An incredibly bad Mc D. I was there late on a Friday evening, it was loud, dirty, packaging waste on almost every table. As always, I ordered a menu using the Mc D. app, selecting "eat in the restaurant" and "service at the table". I entered the table number and the app message said “See you soon at your table”, music on the headphones loud and I waited, engrossed in my cell phone. And waited. And waited. It became significantly quieter and the number of guests decreased noticeably. But my food didn't come. After half an hour I went to the serving counter and asked about my food. There were no open orders, which number I had, followed by "Don't say you're table 14". I was “called” several times over 10 minutes ago. But now I selected “service at the table” and had it confirmed in the app, so of course I didn’t expect a “call”. Answer: They don't offer table service in this restaurant (anymore), after all, that's what it says on the ordering terminals (which, as an app orderer, I of course didn't study) and it would be my own fault. To top it off, they wanted to give me a bag(!) with cold Big Mac and cold fries (which I didn't even order, but a version of fries). They “generously” offered to warm up the fries again, but not the Big Mac, as it had been prepared especially for me. I then decided to refuse to accept the cold food and asked for written confirmation of this, which was refused. I should contact “Munich”, a cash payment for my order paid via Paypal is not possible. Well, the complaint went out to Munich and was answered with a comforting standard email and you had to contact the operator on site. Let's see if something else happens or if the 11 euros are wasted. By the way, you can make Paypal payments to Mc. D. DO NOT charge back. The three stars for the food rating refer to Standard Mc. D. Food, there was no food for me that day.

Service is nothing here anymore! If the store is full, I have no problem waiting! But if the manager, or whatever it's called here! Then the service staff (they really turned around) said, I'll go do an inventory, and that's just bad. Wrong person in the wrong job.

Drive through - incomplete order. Missing chicken nuggets and wrong sauce. I was mad when arrived home...

Check when you receive your orders, they are almost always incomplete.

I would like to express my extreme displeasure with this branch. Unfortunately, my negative experience with the service and quality of the food at this restaurant cannot be expressed in positive words. I have decided not to visit this branch anymore because I systematically receive either coffee of completely unacceptable quality - be it watered down, with a strange taste or just too thin. Several times we were refused coupon redemption for strange reasons, even though the coupon was scanned and the correct price ratio was displayed on the screen. However, at checkout we were suddenly charged the full price without taking the discount into account. Despite all the explanations, they were not convincing to me. We were also sold a fishburger of very strange quality where the cheese was only present in microscopic quantities. Communication with employees is extremely difficult - either they don't understand me or I don't understand them. This shows either a lack of respect for customers or extremely low qualifications and training of employees.

Typical McDonald's. As always, tried and tested

There are packaging and leftover food everywhere. Not nice.

We were there late in the evening and it wasn't clean. I haven't visited the toilets and can't say anything about it.

Very bad loading. Got wrong orders and things are missing. Not recommended.

This is one of the best McDonald's I've ever been to. I came on Tuesday at 11:30 and there wasn't a single person in McDonald's. Staff only. I think it's very good because this McDonald's is very big. There is more different food in the menu than in other McDonald's. Staff gave me the food very quickly in about 2-3 minutes. And the food was very tasty. In addition, the staff is very friendly and nice. 5 stars out of 5.

Very bad store service. Employees unfriendly never again

If you stand in the mc drive for almost 20 minutes and then everything has to be ordered again, it's a shame The citizens weren't that hot either

I wanted to get 20 nuggets for free and they deducted 1000 points but I couldn't order the product

Happy Meal without Smurf!!! That's not possible, at least not without drawing attention to the fact that there aren't any left.

Food bad, delivery incomplete, subsequent delivery is refused, money should be thrown down a drain

Schlechtester McD ever. Lieferungen immer wieder unvollständig, Nachlieferung wir verweigert "aus Personlgründen" Spart Euch bloß die Kohke

As you can hear in the video, erotic music was playing. One song was all about moaning and another was about oral sex. 10 out of 10, best place for a first date!

Unfortunately, on a whim, on the way home around midnight on Saturday evening, you give the shop another chance after four years. You are given a hot inflated bag in your hand. Think cool, burgers and fries fresh, or at least warm. Then after 1:30 minutes of driving home the disappointment, big Tasty Bacon was almost cold and had slipped in the packaging in such a way that it was no longer possible to simply push it off. I won't even mention the cold fries. It's a shame that the experience from four years ago hasn't changed. What's more surprising is that the store has continued to exist at this location for over 25 years. The area could be used for something more sensible than selling hugely expensive cold burgers for more than 7 euros each. If it were a not-quite-fresh cheeseburger, hmm okay... but the flagship next to the BigMäc should simply be good at any time!!! But unfortunately the store can't seem to do that.

Good fast food restaurant. There are enough parking spaces available. Employees are nice.

McDonald's, since I always order my citizens without cucumbers, they are always freshly prepared.

A normal, nice branch. I didn't have to wait long.

Emergency solution because after the theater visit there is no longer any attraction that offers great food until 10 p.m., which we would have liked. Or it was just overcrowded.

Except for one, the ordering machines were out of order

Just a franchise. As long as there is no rush hour, the restaurant is fine.

The latte had no macchiato and was way too sweet. There was also a hair in the glass... The Big Morning Farmer had a strange aftertaste...

Ordered 4 Mc Ribs, 3 looked like the one that was delivered after the complaint, one was even worse! In the picture the McRib complained about, the one that was subsequently delivered and the product picture. I'm not lovin' it!

Burger buns soggy. When you bite them, they fall apart.

Nice staff, good location sometimes very crowded (during events)

We had to stand at the door shortly after 12 and eat! Doors apparently close an hour in advance! We only got food in the drive and not even what we actually wanted Never there again

It was very clean, good service, other branches should follow an example.

Food is always best of McDonald's; but the service staff was super. And the miss I made today in the last hour night shift , who was doing cashier; she was a superb girl, super helpful, cheerful and cool girl. I had to say sincerely that, even in the last hour of work where every worker in Gastronomie seems to be full of angerness(which they cant show) because they are too tired at last hour. Its normal human behaviour, i can too felt. But this miss was still charming and honest sincere to deal with her customer. Wonderful miss I have rarely seen in Gastronomie sector( especially at last hour of work)....!!😊♥️

A McDonald's like everyone else. But the staff is quick and very friendly.

Unfortunately there are ashtrays outside... there are minors smoking outside right now

So this McDonalds all respect, cleanliness 1A, we were there, tested it ourselves, eat top services, top cleanliness 1A, the toilets are also suitable for disabled people, all thumbs up, eat as you know it, hot and good I don't know why so many people here rate McDonalds so strangely - these are our personal impressions as a family

McDonald's food borders on garbage when it comes to the meat or eggs, for example

Every burger in the order was wrong, all the burgers mashed like something had been put on them

That was the last time I went to McDonalds. The touchscreens for ordering didn't work. It was dirty. The waitress dropped some of the fries on the floor, just left and some of our order was missing. When we asked for our deposit on the bottles back, they acted as if they had never heard of it. And it didn’t taste good either!!!

I wanted to get something with a coupon, but the machine didn't give me a number and you couldn't expect any help from the employees there. I didn't get the coupon or my order, if it was McDonald's, then somewhere else

Staff is unable to accept a verbal order, refused!!! Directed us to the ordering machine, after we changed to the drive Inn, it was possible to order verbally...how does it work if you order by phone? What do visually impaired people do? I think a customer can expect a little more service given the prices.

Unfriendly, tables not cleared or even wiped, staff don't know their own menu or what's on offer, they make tons of different statements in response to one question. Then there are the coupons, people are completely overwhelmed...

Absolutely the worst. Took forever, despite the restaurant being empty.

One of the best McDonald’s in Hamburg. Orders 99% executed correctly, fries hot and crispy, food comes quite quickly, not too crowded, people always like to stop here on the way back and have a quick snack through McDrive. If you like to treat yourself to fast food, this McDonald's is a good choice.

Absolutely unfriendly. Every time at the mc drive something is forgotten when ordering.

Not enough screens to order from, queue practically out door! . Woman at till absolutely horrible and super unfriendly. 03.06.24 16.13uhr. They don’t wear name badges. The customer is not important here.mcdonalds lurup btw

The man at the counter has secured the employee of the month award. Such a friendly and professional demeanor deserves only the best. Then there is the instruction that you pay first and then get the food. I really have to thank him from the bottom of my heart for enlightening me about this. Otherwise I wouldn't have known that. He also didn't forget that he said that I should go to the second window instead of the first. You get one star because the employee smiled when handing over the food and because the card reader didn't reach further than 10cm out of the window. Oh, and because you don't have to stand in the dark at your drive-in.

Unfortunately repeats not well! Unfortunately, you have to check everything when you buy at the drive counter. Either there is something wrong or the cola is not carbonated and today they shot the bird, the BigMac only had one pellet on it instead of two!

Hello McDonald's HH West team, we had a very nice visit with you, we really liked your restaurant, atmosphere and food, we'll be back soon. Best regards.

Quick, uncomplicated and the food was fresh

Unfortunately, 2 machines are broken, resulting in a backlog of orders and deliveries

McDonald's usual food quality. Clean ambience and friendly & motivated service staff

Was mcdrive and was served by Anastasia. Best employee. I have never met such a nice and friendly lady at the counter!!! She should be promoted!!!!!

Tables are never clean! Promotions never in stock (Glowglas current)! Order machines are always broken! Audience not so great!

Great store, I am extremely positively surprised. Everything was clean and tidy, as well as bright and well-arranged. There were probably 11 staff members on site. Everyone is nice and friendly in their dealings with the guests and also with each other. Dirty tables were cleaned quickly. The food didn't take long to arrive either. The store was already busy on Saturday evening. There are enough parking spaces available. You can also eat at tables outside.

Was there at half past 1 and was already closed even though it was open until 1am Load snot

Terrible attitude, ordered a menu for the kids, picked out a toy, gave away what was available, the kid cried even though the window had what they wanted. They screamed and refused to hand me over

The staff can't keep up with the clean up. This is not due to the staff, but rather because too few staff are deployed

Fries cold, no response to complaint. Food arrived quickly… it was also cold and lay there for a long time. MC Donald -Lurup / 6 sat.., Goes much better

Not recommended, employees in the kitchen work without gloves, touch all the food. Waited 17 minutes, no food (waited for the food on site, didn't order it.) Money back and too poor breakfast. gone. Not recommended for years, one of the worst Mc D. Hamburg's. If possible I would give minus stars

Overwhelmed! Meat very dry! The shop was unclean, we ate there if anything was stuck on the table and it wasn't cleaned and there was leftover food on the floor, paper from table orders and the warm ones for the tablt to return, no chance of putting anything in, everything full of rubbish and no space

More expensive than the other McDonald's branches. Understaffed and therefore long waiting times, so definitely not fast food. In principle, no order is complete. There are little things missing when eating in a restaurant, but several times I even had serious defects when taking away. You can have a certain assumption...

As always, quick and good. I usually use the Mc Donalds app, then you can save a lot with the coupons 🙆

Rarely have I experienced such unfriendly staff. The listlessness is hard to beat and some young women (to put it nicely) are very disrespectful. Will definitely NEVER come back.

Very inattentive employees talk to each other but don't come to collect, if that wasn't enough I asked if the employees could wipe the tables then I was looked at askance again. The citizens cold and fries cold. When I went to the ladies' toilet I saw a baby cockroach, I mentioned it but they just looked at it and nothing was done.

Clean restaurant with prompt delivery of the breakfast menu. At the crossing point you can see it from all directions, but arrivals and departures are restricted.

The whole thing no longer has anything to do with “fast food”. The food was ordered almost 2 hours ago, it says it will still take 40 minutes for the food to get here. Given that it's almost 10 minutes away by car, this is incomprehensible to me. Competence has always been a foreign concept for the store (wrong orders, under-delivery, etc.), but this now surpasses any previous occurrence. “One chance” was probably one chance too many. Don't do that to yourself. It's not worth it.

Paid for 7 burgers and got 5 burgers. Burgers are always missing at the drive-in. Please count your order at the store!!! They can't do it!

Worst Meckes ever, cash payment is offered, and you stand for over 30 minutes and are not served despite repeated requests. Customers are treated rudely. It doesn't work at all! And that from the manager himself!

Placed an order online. After waiting for 1.5 Hours, I was insulted and yelled at by the worker after asking what the status of the delivery was. After asking to speak to her manager, she pretended to pass the phone and picked up again and continued insulting me. One of the worst experiences I ever had. She also began listing out the names and addresses of every order that she had delivered today, even though I told her the name and address of my delivery, and after I stopped her and told her this was a big breach of data security, she laughed. This behavior is absolutely unacceptable and disgusting. This call happened around 23:30 on 16.03.2024. I will try and contact management, as I believe this is highly unacceptable.

Absolute disaster. The staff is just absolutely unfriendly and clearly incapable of preparing McDonald's food.

Champions League of Obesity Gods Eli is a doer 💪👌🦅🦅🦅✨🔒

Why is it not possible to fucking distinguish between ketchup and mayonnaise? If you order something to eat at McDrive and don't look in the bag straight away, you're already screwed. Is that what McDonald's wants? Given the prices, it should be possible to pay trained staff reasonably so that no mistakes happen. Oh no matter, it was a lesson for me and for the money I'll get two portions from the Chinese next time... it's all healthier than yours anyway. There is also a fortune cookie.