McDonald's in Hamburg

Simply disrespectful! An employee left me outside for 30 hours in the cold and gave me the wrong food four times. When I asked where mine was, he became aggressive. Very disrespectful and aggressive. He has blond hair and is half bald. No respect whatsoever! 😡😡😡😡 This will be a serious matter for your employee. I will be contacting my lawyer. It's simply outrageous! 😡😡😡😡

The staff are not exactly friendly, which does not necessarily meet M standards.

Wow, it took four attempts to get our order to the table, and then we had to put up with being yelled at at the counter. Even worse, they were loudly gossiping about other customers. There's a lot of room for improvement in their service.

The food is getting worse and worse, yet people keep trying it. Unfortunately, that's a mistake.

What an experience that was at this McDonald's! Everything is filthy and sticky, and the employees are chatting behind the counter. You can't find a table at 10:30 p.m., not because it's full, no. They're dirty and full of trash. By far the dirtiest McDonald's ever, congratulations! 👍

One of the worst delivery services I've ever experienced! They're incapable of reading an order from a slip of paper and packing it properly. I ordered three times, and each time something was wrong or missing! That was definitely the last time.

Ordered double chickenburger without lettuce. got a regular chickenburger with lettuce and without sauce. disappointing

One star for the food because it's simply bad... but that's not just in this branch. Sometimes you wait longer than in a restaurant and then you only get lukewarm food with soggy fries. What I find worst of all is the price increase... just getting more expensive with increasingly worse products and service.

Great service, great location and simply delicious

Rock around the Clock, the classic song for when you have a spontaneous food craving in the middle of the night.

Dirty tables, smelly toilets, overflowing tray trolleys. Old interior. Eating there was no fun.

The workers in this place clearly believe that they’re too good to serve their customers, and preparing an order in the early hours of the morning is beneath them. My girlfriend and I came here to order food the day I was due to fly back home, we sat in the car park and one of the workers literally saw us waiting as she emptied the garbage and re-bagged the bins. We’d initially tried the front door but saw that this was locked (probably due to the time of day which is understandable) - the app however showed they were accepting drive thru orders, which we decided to do from the comfort of our car. Upon placing the order and receiving our code - we drove round to the drive thru only to find they’d blockaded the entrance with crate boxes?! We parked the car and walked through on foot to try and get their attention at the windows. After this didn’t work, we went up to the front door and knocked on the windows and tried waving to get someone to notice us. We were simply ignored - there is no way they didn’t see us standing there; in fact one of the male workers even looked directly at us. I even went as far as pointing the car towards the entrance and repeatedly flashing my headlights, (okay, maybe a bit extreme from me but in the heat of the moment i was highly frustrated and just wanted some food as i was due at the airport and hadn’t eaten all morning) even this didn’t get any response. The staff just continued to amble around the kitchen and mess around with equipment with the gormless expressions you’d expect from literal zombies. The workers seem to decide when and how they want to work. If they were on a maintenance hour, or are contractually obligated to clean the restaurant at set times, fine - but there was ZERO indication that this was the case. No note on the door, or any of the windows, as far as we were concerned they were open for business as usual. Furthermore, I can’t imagine any franchise owner would want cleaning to directly impact business hours and prevent income - that is ludicrous. This is either a terrible case of miscommunication, or straightforward incompetence and pure laziness. Whichever it may be, the level of customer care and external stakeholder management is below gutter level. From what we could tell, these people are robbing a living and would be better off surrendering their jobs to people who would actually take their duties seriously. The ignorance, disregard and rudeness on display here the other morning was an absolute joke. Simply do better!

I've never experienced anything like this!! We ordered through the app and wanted to pick it up at the drive-thru. The drive-thru was locked, so we walked all the way around the building, and even after knocking several times, the employees acted like we didn't exist. My order in the app was gone too, it was incredibly frustrating, what are you being paid for?! We then had to drive to another 24/7 McDonald's, 20 minutes away! Thanks for nothing!

McDonald's is by far the best place I've ever eaten. I've been there several times and every time the food is very freshly prepared and super delicious.

Very clean branch, friendly staff. The food is always piping hot and fresh! They always put lots of chocolate sauce on the ice cream. Great! My favorite branch, thank you!

No napkins and I didn't get my game stuff, only after asking 😔 the tables were only cleaned after we were already seated. Otherwise, good prices and the food tastes okay, delicious.

I ask the little employee if he can put two more pickles on my cheeseburger, he doesn't put anything on it.. Garbage service, nobody understands anything

The drive-thru employee urgently needs a vacation or anti-aggression training. The shift manager should take a course on "how to deal with customers who were previously contacted at the drive-thru counter." ^^ Taradaadaaa I love it 🍔

Simply the music in the toilet was like in the club

Horrible, spoiled jalapeño was given twice. I asked for a remake and they also gave me spoiled jalapeño.

The manager is a complete disaster. I received the wrong order, and instead of finding a solution, they offered a lukewarm discussion and questioned my competence. That's not how I treat paying customers.

Very poor service and incompetent employees – especially the store manager. My takeout order today was poorly packaged: The employee put the Coke cup in a bag along with the food, causing the Coke to leak completely. As a result, my entire meal, including the fries, was soggy and inedible. What was particularly disappointing was that the store manager didn't respond to my complaint with an apology, but instead accused me of lying.

After many flops in Hamburg's restaurant scene, we discovered this small, fine restaurant. The service and food were both high-quality. Orders could be placed conveniently via app or ordering terminal.

Always the same no matter where you go

Good food and very friendly staff. One employee even came over to ask if we had received a toy.

THE EMPLOYEE FORGOT MY BURGER IT WAS 9:30 PM AND ONLY ME AND 1 OTHER GUY ORDERED SOMETHING AND THEN THEY FORGET 1 BURGER HORRID!!!!!!

THE EMPLOYEE FORGOT MY BURGER IT WAS 9:30 PM AND ONLY ME AND 1 OTHER GUY ORDERED SOMETHING AND THEN THEY FORGET 1 BURGER HORRID!!!!!!

Clean, usually short wait times, and the drive-thru staff are friendly and understand special requests right away. The food is what you'd expect from McDonald's.

I really like the McDonald's here because it's simple and easy to navigate, very well automated, and we knew where to order and pick up. Otherwise, the restaurant has adapted to its surroundings. The surrounding area is large and remarkable. Best regards

This branch has unfortunately declined considerably. In the past, you would have expected the food to be fresh, the order to be correct, and the staff to be friendly, but that's unfortunately no longer the case. We ordered food to be delivered to our table, which didn't happen, and only after I inquired did it turn out that the food was practically cold on the counter. When I got to my seat, I regretfully realized that the order wasn't correct, even though it was written down on the receipt that came with the tray.

I don't know why the employees are in such a bad mood. The one with the short hair needs a vacation or some anger management training. General training on how to treat customers in a friendly and respectful manner would be helpful.

Very nice service, complaints were addressed immediately. Otherwise, it would have been McDonald's. It's just annoying these days that the food displays show it as ready and ready for pickup, but then it's not ready. I can save myself the hassle of running back and forth. Is this how your preparation time is being falsified for some internal statistic?

Dirty store. I can't get an iced coffee, and when I wanted to give feedback on the receipt, she ripped off the section for me and my colleague. Cheeky ass.

Complaint about a McDonald's branch Dear Sir or Madam, I would like to complain about my recent visit to one of your branches. Unfortunately, we discovered that the table was dirty and there were no napkins. The cutlery and napkin holders were also empty. It is very disappointing to experience such deficiencies at such a large and renowned brand as McDonald's. We had to clean the table ourselves with our own tissues, which is absolutely unacceptable. Cleanliness and basic amenities should be a given – especially at a well-known fast-food establishment like yours. Unfortunately, this is not the first time we have experienced such inconveniences at this branch. We have encountered repeated problems on several visits. We expect a higher standard from a brand like McDonald's and therefore ask you to take these grievances seriously and take appropriate action. Sincerely

The food is not enjoyable, the burgers are just thrown together, the meat is too dry and the fries are just soggy.

If you hate food and love ignoble ordering, this is the place for you. Otherwise, I was only there because I'm too fat to get out of my car.

Worst delivery service. Half the order was missing again, and when you call, you're bluntly referred to Lieferando, even though everything is listed on the receipt. Burgers worth €20 are simply forgotten. Instead of sending a driver with the missing burgers because you paid for everything via PayPal, you only get rude answers on the phone. Take your burgers somewhere else, like with my €20, never again.

My friends and I were there on a Saturday night. We had to go through the drive-thru, which wasn't a big deal. We were called to the second window and went there. The man took our order first, and my colleague got his drink, and we waited. Then another employee came over and said, "Go to the first window like everyone else and get in line!" As if one of us had jumped the line. The six of us then waited another 30 minutes to order, and another 20 minutes after ordering. Some of the orders were incorrect. Well, it's hard to find qualified staff!

I'm really angry! Because this isn't the first time we've ordered, but this will be the very last time! You're literally getting ripped off here!!! Every time, something's missing from your order, but today several fries that were on a meal were missing. I called, and at first nobody spoke. When I asked where the rest was, the woman on the phone got angry and told me very rudely that there was nothing she could do! Uh, am I crazy or what? 1. I paid. 2. Don't you have the right to treat customers like this. 3. Every time you order, something's missing. You're getting ripped off here! KEEP YOUR HANDS OFF THIS SHITTY PLACE! I'm waiting for my order now, and if it doesn't arrive, I'll pick it up myself.

We ordered on-site and noticed at home that both menu items were missing fries and the wrong sauce was used for the nuggets. It was packed and busy, and the staff looked annoyed. I should have checked to see if everything was in the menu. Yes, but you rely on your order. It's annoying when you pay for everything and the order isn't always complete. Even when we order through Lieferando, something is often missing...

Once again, the wrong food in the bag... how can this always happen when ordering two burgers...

The worst MC I've ever been to. Very, very dirty and very long wait times.

It's really chilled at this McKinney. I always enjoy coming back and am rarely disappointed. There are occasional mistakes, but they're quickly corrected. It can get crowded at times, but the upstairs area is very pleasant. You can't complain about the food, and the ice cream machine pretty much always works. The opening hours are the best thing in my opinion; no matter when or where, you can always come and fill your belly. I would recommend it to anyone.

Not open despite supposed opening hours!

"Open 24 hours" is also a bad joke. They do everything here whenever and however they want.

Apparently, they don't clean here. There are still fries from yesterday under the benches. Truly disgusting.

1. Friendliness of the staff: ☐ Very friendly ☐ Friendly ☐ X Neutral ☐ Unfriendly ☐ Very unfriendly 2. Cleanliness: ☐ Very clean ☐ Clean ☐ X Okay ☐ Unclean ☐ Very dirty 3. Taste of the food: ☐ Excellent ☐ Tasty ☐ Average ☐ X Not so good ☐ Inedible 4. Value for money: ☐ Very good ☐ Good ☐ Okay ☐ X Too expensive ☐ Outrageous 5. Atmosphere / ambiance: ☐ Very cozy ☐ Pleasant ☐ Neutral ☐ Unpleasant ☐ X Loud / uncomfortable 6. Waiting time: ☐ Very short ☐ X Reasonable ☐ A bit long ☐ Too long ☐ Extremely long 7. Overall impression: ☐ ⭐⭐⭐⭐⭐ (Excellent – I'll be back!) ☐ ⭐⭐⭐⭐ (Good – recommended) ☐ ⭐⭐⭐ (Okay – room for improvement) ☐X ⭐⭐ (Rather disappointing) ☐ ⭐ (Not recommended) Optional comment: I have to say that this is a rather poor McDonald's. The atmosphere isn't right; it always seems very crowded even though there's nothing going on.

The staff were rude; they didn't even want to pack the items separately. A lady at the drive-thru counter today, Wednesday July 9, 2025, at 2:42 am! She was simply rude and didn't want to accept the rest of our order!

I saw a rat in the kitchen. Be careful and don't eat anything there, it's life-threatening!!!!!!!!! I didn't eat anything there and immediately fled. We informed the health department.

Never experienced such incompetent shift managers as in this McKinsey & Company. The employees are all listless; every order is packed incorrectly. You have to go to the cash register every time because it's apparently too difficult for the employees to read. The manager should be pretty ashamed of running such a filthy place. All in all, the worst McKinsey & Company in all of Hamburg, by far. Oh yeah, I know from a former employee that rats and vermin are rampant there, and in the last internal business inspection, they only passed one point. Someone should get the health department on your back. I'll never, ever come back to this disgusting place.

Typical fast food, as you'd expect from a burger chain. Unfortunately, my burgers and fries were only lukewarm, not hot.

Very friendly staff and very atmospheric…

More like zero stars. Orders are repeatedly left unwrapped... whether for delivery or to take out from the store. Previously, it was usually the side dish or sauce that was missing. This time, both burgers we ordered were even missing. You get used to actively checking everything when ordering in person (no matter if it takes longer for others or the employee is extremely stressed). It's just annoying when someone doesn't know the store and brings something from there, not knowing that orders are VERY OFTEN incorrect there, and in the worst case, some items aren't even wrapped at all. It's a shame this problem just won't be fixed. If it's happened to me a few times, even though I don't eat or order there very often, I'd really like to know the error rate.

We were here with the kids. The food was standard. The staff spoke English and were very friendly, except for one lady. I found her chewing gum with her mouth open and blowing bubbles very unpleasant and disgusting. You don't do that when you're working with customers.

This branch was very clean. Helpful and friendly employees. We sat outside. The Chicken McNuggets, cheeseburger, and fries were good. McDonald's is easily accessible despite the U5 subway construction. I would eat here again.

EVERYTHING WAS DELICIOUS AND EXCELLENT😋😋. THE CHILDREN LOVED IT SO MUCH🥰🥰

Ordered 2 menus and forgot 2 Cokes

A very good McDonald's, but like everywhere else, the drive-through is very narrow. They really need to redesign it, but that applies to all branches!

All the employees are super friendly except for the fat dark blonde with glasses who is totally unfriendly and unpleasant, it takes away your appetite. If she doesn't feel like working, she should just leave it alone instead of ruining other people's enjoyment of eating.

Like all McDonald's. Only recommended as an exception if you have no other option. Far too expensive for what's offered.

If you want to eat Mac in peace, you need to go to the second district of Hamburg. Where there are more Germans 😉 In this place you will see not very well-mannered, multi-ethnic people.

Once and never again. Unfriendly, no paper napkins, no mayo, cold fries, I only noticed it later when I left and was far away

Mc only in really unfriendly and bad

If table service is offered, please serve it. Lazy employees call the number when the store is empty instead of doing their job.

Be careful when ordering extra! The fries or some burgers are constantly missing.

Not recommended had bad bowel movements afterwards!

So when I read some of this that McDonald's has its own delivery service etc. I just think to myself, Dear people, inform yourself correctly. The branch on Steilhooper Allee does not have its own delivery service. The companies Lieferando and Über eats deliver for this branch. This means that if at all you should blame the two delivery services if the food arrives cold or is sometimes incomplete. Yes, mistakes certainly happen and are also human. And if you pick something up directly from the branch as a KD, why don't you check the order directly?

The food is very bad, the service is very bad, the employees have very bad faces. There was a hair in the hamburger. Everything is so bad, I will never go there again 🤮🤢

Milkshake machine is broken again... 7 days in a row. Yeaaayyyy.-.-

Paid €8.90 for 2 cappuccinos and got 2 coffees with burnt milk without any sign of milk foam. If you cannot use a Barista machine, please replace it with a fully automatic coffee machine. This has now happened for the third time with 3 different MAs! Please train staff or replace the barista machine!

Citizens warm as always! Absolutely disgusting!!!!!! Going to Citizen King in the future

Cold fries, you could also use a cleaning rag

The employees said they shouldn't order table service, so why is this function there? It's just a shame how the employees treat the customers.

An employee was lazy to bring my friend his mcflurry upstairs so why is there still table service at all

Good McDonald's. However, the tables could be wiped down more often.

Doesn't work at all. My order today was really bad. The burger was dry and thrown together. It was inedible. The meat was completely tattered. If the employees don't feel like working there then they should leave it.

Food was only slightly warm. Service wasn't that good, no drive thru with bikes and smeared tables

This isn't the first time, it's always something that's missing when you order, the staff are so unfriendly when you say something about it, they look at you to see if you want something bad, the food is almost always cold.

Zero stars would still be too many. 5 orders for 5 people and at least 1 Happy Meal was right. 2 burgers and 2x nuggets (1×20 +1×9) were completely missing. Unfortunately I only noticed it when I got home. On the phone, 1 BigMac menu was offered as compensation for the next visit... as I said, with 4 incorrect orders! From the background you could only hear 'yes, nuggets are still here'. And, although MCD has a delivery service, they are unable to send the missing items afterwards. Conclusion, this store will never see me again and I am very happy to share my experience.

4 orders were placed, 4 orders were wrong and faulty, 20 and 9 chicken were missing, but the main thing was sauces... even the junior bag was faulty... the shittiest and worst McDonald's I've ever visited and that after 30 years of experience... after asking by phone, a Big Mäc menu was suggested to us the next day... this store was laughable and unsustainable, preferably 0 stars.

Ordered food, Big Mac was missing. Fries cold. Called 0 helped, here we should cancel it and stay hungry, nothing new was offered. Just cheekily waited 1 hour for delivery.

We waited 40 minutes for our order, in the end we got 1 burger, instead of 1 ice cream and 3 burgers the waiter just shouted

I ordered food and they didn't want to bring me my food because my note was broken

Worst load ever. Never again! Waited 25 minutes for an MC smart menu. I asked and the branch manager replied: "I can join you in the kitchen if it takes too long."

la comida estaba deliciosa pero el servicio no era muy bueno. la cajera que tomó el pago de la orden estaba metiendo la nariz donde no necesitaba. mis amigos y yo sólo estábamos jurando el uno al otro y ella estaba entrando en la conversación con el pretexto de "no jures, eres chicas", ¿y si yo

The men's bathroom had no water and the women's bathroom had no hand soap and the children's area has been closed for almost a month

Let's just say there are MANY GOOD MEMORIES of these McDonads (my church was close by) also very tasty burgers with delicious chicken with this sweet chilli REALLY GOOD. Only toilet sometimes smells like a cat is no longer alive but that's normal. FOOD GREAT, Kasserer sometimes tired but that's ok, they NEVER forget anything with my food. KEEP UP MCDONALDS you are a good store

Very nice place, everything is fine

Can you recommend this place I am asked? Unfortunately I had to make this faux pas because my grandchildren wanted to come here. In the next life I'll be going to McDonalds... completely overpriced, the burgers 🍔 are getting smaller and smaller. Annoying, 18 euros for nothing. The poor, seemingly intimidated employees can't help it. With caught with hung.

They take something away from you every time, be it the drink or the sauce!😡 Unfortunately, I only noticed at home that the drink was missing again, otherwise there would have been a riot

You have to be lucky with your employees. Some employees behave quite bitchy.

Fool! Caramel ice cream without caramel (just a small shot) Fries without sauce Guys, are you slowly kidding us? Then I'd rather go 100 meters further to the competition! And then a stupid insult from an incompetent employee and their very broken German-speaking shift managers, a bottomless impudence P.S. The employee has often appeared very unpleasant That's enough, I'm away from the shed! The McDonald's control should take a look at the rights otherwise you have no future

The worst McDonald's I know and unfortunately the only one near us. Orders in the drive have always been incomplete almost every time. New employees every time, one more overwhelmed than the other! Sometimes they don't speak understandable German, sometimes they can't count, it's so frustrating when you get what you ordered after 30 - 45 minutes at the drive and then find out almost EVERY TIME at home that something is missing! But the hard part is that the employees at the window take a quick look at the order (as if they were really interested in its completeness - that's probably what the training says) and then hand the incorrect order into your hand and suggest to the customer that everything was issued correctly! You are simply a disaster! But the food itself is okay.

Extremely friendly and attentive staff!

Whenever you order take away something is missing

“Open 24 hours a day” but standing in front of a locked door - disappointing

Just been on the mc drive at 7:15 p.m. on February 23, 2025. Had a pre-order via the app. 3 ice cream. It was not possible to change the sauce from chocolate to caramel sauce for an mc flurry in the app. So I drive up and ask that I gave her the code, if she can please make a small change to an ice cream, she tells me no, I should have changed it in the app and I tell her it wasn't possible to change it, then she says then you can't change it, it's like that now, I said to her what the problem is that they put caramel instead of chocolate, she got loud and said again that I should have done that in the app, but if it doesn't work how should I change it, so I ask Right after she got loud, I didn't like it at all and especially when it's just changing a sauce that's not the end of the world, then she said she'd cancel the ice cream and make her own again, so what was the problem with her if she could just change it in her system? Customer friendliness and satisfaction are something different for me, I would have been fired straight away during my training if I had treated customers like that!!! And she also says she didn't raise her voice, but hello... and also says I should send a complaint by email that the app isn't working properly. I told her that there would definitely be a complaint about how unfriendly she had become to me. Then at the window she wasn't the one who made me pay, but rather a colleague who sent me ahead. You have to say that maybe you should also think that there are people who don't eat at McDonald's every day or every other day and that you should show understanding, even with Mc Drive, that you don't know the entire menu by heart and you can't say everything straight away because many people get annoyed if they don't enter everything straight away!!!! But I hope to hear from today after this review. It's a woman with round glasses, light brown, long hair and corpulent!!! More respect because the customer is king and if you make an elephant out of a fly then it's not your job for her!

We received the wrong order at the drive-thru and we noticed it very late, unfortunately - the order was refunded free of charge without hesitation on the next visit, very nice branch manager, thank you for that

This is the worst McDonald's I have ever known.. It was a little more at 11 p.m., my food was handed to me cold.. when I asked, someone who behaved like a boss... only agro... my wife brought the French fries back and asked for new ones... these were even worse... not recommended...

Often wrong, too little or too much than ordered. Unfriendly staff