McDonald's in Hamburg

I was just there and mistakenly received a Cola Zero instead of a Diet Coke. When I explicitly asked them to please give me a Diet Coke instead, as ordered, I was brazenly lied to by the employee. He claimed that I had received a Diet Coke, even though I could clearly taste the difference and the Coke Zero dispenser was still clearly dripping. It's a shame how ruthlessly your employees lie just to avoid having to do their job. I angrily threw the Coke (Zero!!!) in the trash.

DANGER !! 🚨 STOMACH PRE-PROGRAMMED!! Unfortunately, that was my last visit and I'm pretty sure I caught it here. Previously it is not and was not possible. Unfortunately, the reviews also speak for themselves. Pay attention to the hygiene concept, the health department should be alerted.

Order digitally and you're done. McDonald's quality, happy to have a midnight snack at night

McDonald's like hundreds of others in the republic. Food normal and delivered quickly. What I didn't like so much was the hygiene in the guest area. The tables were not cleaned properly, only the caraway seeds were swept off the table.

Unfortunately, it takes a very long time for the order to be prepared despite the restaurant's low capacity.

I never go to McDonald's, I just stood next to it in a traffic jam. But if you know one...The meat patties are tasteless, and of course the dishes bear little to no resemblance to the pictures...I can hardly describe them as "food". It's just filling material.

Well, a McDonald's like any other. If you eat fast food, it's your own fault. Yet we all do it again and again. 🙈

Well, it takes a bit, otherwise it's fine

I took a Double Royal TS with me today with order number 211. But there was only a simple royal inside. That's why everyone on site should check the content for completeness. Not recommended.

Mc Donald has gone to great lengths to advertise coffee with porcelain mugs when you drink your coffee in the store. Unfortunately there is nothing left of it. There is only coffee with paper cups. Too bad.lEven 1 year later, today on October 5th, 2024, good again. It's as it should be 😋

It's McDonald, redesigned with terminals for ordering. Team is nice and quick and helps with terminal ordering. It's clean (perhaps people can clean up themselves) and tidy and there are parking spaces, including on the street, and there is a drive inn.

Very dirty shop. A door is missing in one of 2 toilet cubicles.

They were totally overwhelmed and couldn't keep up with the orders. Many guests left the store without food

Absolutely incompetent employees, been there 3 times now for a McFlurry with double Oreo. The first time the employee put in a good fair amount of Oreo, but on the last two visits the employees pressed the button with their little finger. When asked about this, the employees get cheeky. I would avoid it because a McDonalds a little further away isn't as arrogant in this regard 🤷‍♂️

Unfortunately what I had ordered was not available, alternatively I was offered something with a lower value, after about 8 minutes of ordering and as the only customer I left with 3 other breakfast items and a capu, not again

Our grandchild chose Happy Meal, the toys were missing and the fries were very salty. I had 2 MC Ribs and these were the worst. The sauce and toppings were applied very sparingly. Luckily I was just passing through.

Get the food I expect. Nice staff. At times there was a huge influx of customers. That's why I think the food won't stay unsold for long or is fresh. But the waiting time is not without its consequences. Hence some star deduction

12 minutes in the drive in for 2 cheeseburgers and fries. Underground Slow. Fast food 😂

Food was warm. However, the wrong burgers were also in there.

The burgers are dry and carelessly slapped together. The service is grumpy and the hair is unkempt on the face. I'd rather go to another McD.

There are actually no surprises here = you know what you are getting = everything is good. BUT on August 28, 24 I was ultimately pleasantly surprised. I ordered three Smurfs via the app (600 points :*( and/but when I picked them up they told me = unfortunately there were no more Smurfs = I was annoyed = points were gone, wipe the Smurfs' nose. I asked how do we finish the story? I was offered two large milkshakes and the offer that I could call and they would try to get Smurfs = said done = now I was able to pick one up. What I now find so great and valuable = the problem was dealt with very well (for me) = thank you very much for that

Thanks for the veggie burgers! I would like to be able to choose not between salad or fries, but to include both of these dishes: fries and salad.

Modern, clean, service is quick and friendly. I'm actually more of a Burger King fan, but the BK a few meters away is unfortunately no longer usable because it's dirty, unfriendly employees, and incorrect orders. I just have to post an update because I was served so quickly there (6 p.m. on a Sunday), even though everything inside and outside was full and one order after another was processed in a friendly, quick and professional manner. Respect to all employees involved.

The employees there are so dishonorable that's why you don't get any food from this McDonald's!

No lie, we stood at MC Drive for an hour. An impudence. The lady then said it was full, but I have NEVER stood in line for an hour. 29.8. 6 - 7 p.m. LANGENHAGEN MC never again. Then she got cheeky too

Clean Mecces. Always good for a quick snack, even if you feel bad afterwards.

The circumstances here are terrible. Eating takes up to 25 minutes because Lieferando orders are brought forward. Customers who want to pay at the checkout can wait 15-20 minutes. Unfriendly employees starting from the boss. The device that shows that the food can be picked up sometimes works and sometimes doesn't. That's why there's shouting in the restaurant, not once or twice, but constantly. Hardly any of the employees here speak German. When there is a demand, everything comes first except the customer. Tissues and trash are flying around outside. The full car parked outside is rarely cleaned. Tables stick together every time you touch them. The playground for the children is cordoned off and a table has been placed in front of one entrance. This one almost fell on a child. If you order at the table and the order is smaller, you will be complained that you could also pick it up. This McDonalds is really a total failure!!!

Ordered a Mikshake with chocolate sauce and it was just a few drops at the bottom, which was a bit cheeky

Not healthy but always a nice amount of fat for my low fat diet.

After a visit to the theater we got something to eat here at 1 o'clock. The restaurant was very clean and the staff polite. The food was warm and the waiting time was perfectly fine. All in all a very good restaurant that is open 24 hours.

20 minutes wait for a menu. Also forgot the sauces

A somewhat outdated McDonald's, lots of employees, the order came quickly, the tables were dirty. The burger was dry inside, it was covered with too much lettuce and sauce. The cola didn't have any real taste.

Well, most of the time, promotions like glasses are gone after two days, whereas others take two weeks We've had ice cubes several times even though we canceled our order and the waiting times are at least an hour or more with a regular visit from +2 suppliers I just wanted to get something to eat and the 45 minute project turned into 2½ hours. And I don't think that works at all

The price-performance ratio for deliveries is underground. The products are already more expensive than if they were ordered locally. There is also a service fee, delivery fee and transaction costs. For that much money I only get inferior McDonald's products. One driver told me that tips paid through the app never reach the delivery person. We both made mistakes there. It doesn't happen anymore from my side. Order was given an hour delivery time, arrived after 95 minutes………..

Everything is good and tasty, but the staff locked people and my order on the second floor at 11:25 pm, I cut my finger trying to remove the chain! The staff did not react in any way.

MC Donalds... This one is always very busy...

One of the employees is very rude to customers. He squeezed my hand with the receipt. If he were in my country I would smash his face so he should be fired

Service was bad, took far too long and instead of apple turnovers we got peach turnovers. The employees hardly spoke any German and couldn't understand us.

Eating takeaway with my family. The toys for the children's dinner are missing. And for my wife there is 1 citizen instead of 3 citizens. And this isn't the first time this has happened. Next time I'll be really loud. Just sadly given 10 euros to the boss. With 1000 guests per day, good extra income

Normally fast food and McDonald's are not my thing. But I was there with my children because they were hungry. It's just a fast food restaurant.

By far the worst McDonald's. I waited 35 minutes for 2 chicken burgers and a cheeseburger. Even after asking several times what was wrong with my order, I received a “I don’t know, I don’t care”. I have often noticed longer waiting times at the store. While I was waiting, of course the customers who ordered after me had long since walked out. Never again

We ordered our food via the app and wanted to pick it up. Here we were guided to the front in the car and then left there for 10 minutes until the food came. This is not fast food, but slow food!!

Absolutely awesome! There is parking! Queues, citizens, cola and fries.. I mean.. Of course it's the same everywhere.. And somehow you don't always feel good afterwards. And a little more expensive compared to good food... But honestly... When it's warm it tastes really great!

Typical McDonalds, plenty of parking spaces.

A very bad store by McDonald's standards. Staff completely overwhelmed, when you've finished "294" you shouldn't do "2-4-9!" shouting through the store. If only the order had been carried out correctly, but that can probably be forgotten here. Fits the down-rocked ambience, looks like several demolition parties have already been celebrated there. Actually, I could have guessed it when I saw the remains of the bike rack when I arrived. Someone should tell people that a McRib has sauce and what a pickle is.

I just waited for my order from 11:15 p.m. to 11:40 p.m. 4 citizens, 2 fish burgers & 2 mc chicken classic. When I asked for a portion of fries for the long wait, I was told this wasn't possible. If the employee takes a large Coke with them on the way home, that's no problem... I can make fun of myself!

I was here at McDonald's today, what can I say the staff is rude and unable to give out an order correctly. When I asked that the hamburgers were missing, they said I hadn't ordered any. Well, it's just stupid that they were on the invoice. The salesman became increasingly rude and disrespectful. An employee like that should be fired quickly and his colleagues are no better, even though they noticed and said that it can happen from time to time. Yes, it can, but if you can prove it, the seller would like to apologize and it would have been good. I will avoid this pinnacle and I advise everyone to do so

The staff was very friendly and accommodating, but it took a little longer until I received the food I ordered. The McRip was very tasty.

I go here with my child from time to time when I need something quick. He can play here and he likes it.

The hs on the phone insulted me just because I had tuna in a burger

It's gone very bad, nothing tastes good here anymore. Mc Flurry has become expensive with little content, I find this amount for €4 unfair.

Good evening, I was just there 10 minutes ago with my family in the drive-in and discovered that my chicken nuggets of 20 are currently on sale for 7.99 and there was something black like a marde/worm inside the nugget, so I went to the branch I left and threatened him with a beating and then got my money back just for your information. Check before you eat, this is not a JOKE, I'm completely serious

Unfortunately, the McDonald's branch wasn't in the app, so we had to order analogue. Service was very good and it was quick too. Unfortunately, the Hamburger Royal TS on the menu was not fresh. (Cheese hard and burgerpetti dried out). Ambience a bit run down.

The Beste McDonald’s in Hamburg City. Even at night.

Fries are always warm, the food is fresh and the staff is very friendly and accommodating compared to many fast food outlets. Highly recommended 👍🏼

Thank you very much, kind regards

30 minutes in drive on Sunday evening

We've been waiting for our food for 35 minutes now. In a fast food restaurant. Underground...

Very hot . Change is given in equal bills.

Absolutely bad service. Employees are disrespectful, no one takes you seriously and everyone is not customer friendly. I will never order or eat there again and I would recommend it to anyone else, believe me.

It's all ok. Only the staff could not be reprinted.

Super friendly and helpful staff!

One person in particular is completely overwhelmed The employees should look for another industry Never again in my life McDonald's

I really like the McDonalds here because it is simple and clear, very well automated and we knew where to order and pick up, otherwise the restaurant has adapted to its surroundings. Large and remarkable environment around it. LG

I thought the chicken burger from the smart menu was much tastier than in Leipzig, but there was a minus - it was not spicy.

I was there with a friend and we ate there. It was very late in the evening and I was really amazed at how long McDonalds was open. The employees are very nice and helpful. If something is missing from an order, you can let us know and the employees will then do what was missing from the order.😁

Thanks, but if you can't get breakfast on Sundays at 10:59, the internet says breakfast time is until 11:30 on Sundays, then I don't need to go there anymore.

Eat on site yes, drive in no: a lot will be forgotten about long waiting times.

Everything fit and we got food very quickly

Got our meal fast staff was friendly

Noisy in the Saturday afternoon. When we pick up goods with my son's, shop staff help to give us a paper bag for easy carry. Thank you for the hospitality.

They are absolutely unable to fulfill an order correctly even once. Imagine arriving home and the cheeseburger your child wanted is missing. The day is ruined. That was the last time because it has happened far too often. We won't be coming back!

Order was canceled without explanation. Thanks for nothing! Unfortunately one star is still too many for this store

Were there late in the evening. Quite well attended Looked really terrible. Tables full of trash. Employees a bit overwhelmed. And very loud.

My colleague and I ordered the same McSmart menu, but he got a 5l drink and large fries. Dirty shop and bad service. Can be compared to Vegeta's hairline.

Entrance somewhat hidden via the terrace. Eat as usual. However (and it's not the branch's fault, it's the fault of McD in general) the BBQ sauce was different - it was a vinegar mush and not smoky at all. Hope this only affects one batch and not the recipe as a whole

Very nice staff. They worked diligently and nothing was missing.

I wanted to give mces a second chance, but no, 3 menus were put on a tablet. Fries only lukewarm, curlies hard, chicken burger was ok and the cheeseburger too. The big bakon the sauce is not to be enjoyed. Disgusting taste. We will never set foot in McDonald's again.

I didn't get any fries from the set😭

1 star is still too much! I ordered online, paid and picked up and immediately complained that the nuggets were missing. The service tells me I didn't order nuggets. Ok, I thought I made a mistake. At home I checked again because the nugget sauce was there and the price was also for nuggets. Yes, I ordered and paid for it. So I called and asked for a subsequent delivery. After all, the delivery drivers are always in the yard. I had to hear 15 times that this wasn't possible and that there wasn't a refund for the money I had paid too much either. If you steal €3 from every customer you can make nice profits. You won't see me as a customer again!

I usually order from this McDonald’s on McDrive at night. Usually the quality of the burgers is good. However, from my experience only if the crew consists of Germans. Recently, employees with a migrant background have been working there and the quality of the burgers has declined. An example, you order a McRip and the pickles are missing and it is cold. Personally, I don't care who works there, but I would be happy if the quality of the burgers was always the same regardless of the employees.

It’s a quiet easy access place with parking and electric charging stations. Has 2 floors and space for kids to play. Weekends are really packed and busy since you can’t find anything else open in the evening specially after 6-7 pm in Hamburg. 😬

Tasty and quick for in between 😋

The easiest way is to access from the rear. It tends to be a little more crowded here in the evenings.

Well, just McDonald's. Relatively clean.

Parkplatz okay, freundliches Personal. Aber die Toiletten, zumindest bei den Männer, ohauaha. Hier wird zwar nicht gegessen aber sauber ist was anderes.

Neuerdings wird immer nur ein Kunde am McDrive abgefertigt. Dadurch entstehen lange Wartezeiten selbst wenn nur ein oder zwei vor einem sind. Wenn man dann großen Hunger hat wird das warten zur Qual. Für uns ist damit McDrive vorbei. Dann lieber Currywurst.....

Gut zu erreichen mit reichlich Parkplätzen. Bei meinem Besuch war alles sauber und habe meine Bestellung schnell bekommen. Komme gerne nochmal wieder.

Der Laden ist mäßig besucht, und trotzdem stehen da 6 Servicekräfte an der Theke, die es nicht hinbekommen, eine vollständige Bestellung abzufertigen. Zu Hause haben wir auch gemerkt, dass alle Soßen vergessen wurden.

Sauberer schneller McDonald's mit gutem Essen

Sonntag was zum Mitnehmen geholt. Fast leer, wenig los, angemessene Wartezeit. Und schmeckt gut wie gewohnt.

Bis auf einmal vergessene big tasty souse. War immer alles top , es wurde sofort ein Ersatz Angeboten.

Freundlichkeit und Service sind hier auch weiterhin Standard.

Essen war soweit gut allerdings waren die Apfeltaschen der letzte Mist...da freut man sich total auf die und dann sind die völlig verbrannt! Die kann keiner essen!

Alles ok. MC Donalds wie jeder andere.

Very dirty even for a McDonald's

Gesundheitsinspektoren und Ordnungsamt sollten mal vorbeischauen. Katastrophe, einfach Ketchup auf dem Boden. Aber fishmac war lecker

Selten ein so unfreundliches Personal gesehen…

Tut was es soll, den Magen beruhigen bis es was vernünftiges gibt. Ein 5 Sterne Restaurant sollte man hier aber nicht erwarten. Der eine oder andere Mitarbeiter darf gerne noch etwas an seinem Deutsch arbeiten (Nachtrag: Und die Kunden nicht anplaffen, nur weil sie nicht verstehen was man möchte). Dann klappt es auch besser mit der Bestellannahme.

Das Essen war nicht mal lauwarm und auf extra wünsche wie z.b. ohne Eis oder Gurken wurde keine Rücksicht genommen, auch als man das Personal drauf angesprochen hat,wurde dem nur widerwillig nach gekommen.