Caspian in Lindau (Bodensee)

You should be able to accept people as they are and not always apply your own standards.

I had chosen the pollock fillet platter and wanted to order it. However, my order was rejected with the statement that this product was unavailable. Instead, I was advised to choose another dish from the counter (only from the counter). I understand that your employees have to sell prepared meals. However, a distinction should be made between the guest's wishes and the staff's instructions. Ultimately, I chose a different dish. The dishes were prepared by your employees with a slight annoyance. The employee's looks and dissatisfaction were palpable. When I received the first plate, I discovered that the fries were unfortunately cold, which I informed the employee. He even tried the fries himself but didn't provide any further feedback. Afterward, the shift manager or supervisor (gray, black beard, glasses) took over the conversation and reacted very negatively to my feedback. This reaction was so inappropriate that I felt extremely uncomfortable and decided to leave the restaurant. I want to emphasize that it's perfectly fine for customers to point out problems—for example, if food is cold. It's also understandable that employees have their own opinions. However, a shift supervisor or foreman should form their own opinion before ignoring feedback or reacting negatively to customers. I was very disappointed by this experience, and I would not visit the restaurant again based on it. In my opinion, this kind of customer treatment is not appropriate for a service-oriented restaurant. Other feedback already seems to confirm this. I strongly recommend that you review the situation internally and ensure that your employees respond in a customer-friendly and respectful manner.

Very unfriendly, and you find yourself standing in front of closed doors even though they are actually open...

Stopped here spontaneously for lunch. Friendly staff. Beautiful building and very good food.

We were guests today. The restaurant is beautifully located on Lake Constance. The staff was very friendly and the decor is very attractive. We each had a steak, the quality of the meat was top and it was cooked wonderfully medium. Unfortunately, my steak was totally over salted due to the sea salt that was sprinkled under and on the meat. That's why, despite the quality of the meat, I can only give it 1 star. When we asked if we liked it, I said that it was very salty. They wanted to pass it on to the kitchen. After dinner we ordered an espresso and a cappuccino. I'm not a person who looks for a fly in the ointment. But I would have liked to have had the cappuccino paid for on the house after the shortage. Personally, I think that's a shame and it was very difficult for me not to tip. But I couldn't tip for it. Unfortunately, the impression has now left a bitter taste in my mouth. But maybe we'll get there again. We would be happy to give you a second chance. As already written, the location is simply beautiful.