Café Hauptwache in Frankfurt am Main

Service sehr unkoordiniert. (War 3x bei uns am Tisch (4 Personen) um die Bestellung aufzunehmen. (Lag nicht an uns, da wir wussten was wir wollten. Der Espresso kam kalt an, in der Teekanne (wir hatten Schwarzen Tee bestellt war im Filter noch ein alter Früchtetee Beutel (war wahrscheinlich schon mitgespült worden, da er keine Farbe mehr abgab). Es dauerte ewig bis wir dann eine neue Kanne mit Teewasser bekamen….. Selbst beim Abräumen wo man fragte, ob der Espresso, der sich noch in der Tasse befand mitnehmen könne und wir nochmals drauf hingewiesen haben, daß er kalt angekommen war, kam keine Entschuldigung.

Wir wollten nur zu Mittag essen. Es wurde ein Reinfall und das war sehr schade. Es wird also kein Nöchstesmal geben. Ganz sicher nicht in diesem Nepp-Lokal.

People here really don't feel like it. And we also had to pay 2 euros for 2 bags of mayo. We always had the feeling that they hated us for even coming there.

The only good thing is the building itself. Everything else is average.

The waiter took me 4€ extra by paying credit card. I think it is not a normal practice. Bad sercice as it is. I think the place is for tourists.

The venue and menu are nice. But during very busy hours, the waiters cannot make it. There are long waits.

We ended up there yesterday by chance because there was still a table in the sun. The service was good. A very nice, fast lady served us. The quality of the food wasn't good. I had fish and chips. The chips were hard and the fish had no taste and was dry. My son's chicken burger was soggy. A clear recommendation for the waitress and the location, but not for the food. The toilet lady deserves 5 stars!

Food was cold, waiters were unfriendly, a shame for such a historic place

Rarely have I experienced or eaten something so bad. - asked to turn the music down a little. Answer "You are the first to complain. The boss doesn't allow it." - brought the wrong drink and claimed that I had ordered it. - Matcha latte was sandy and lumpy - Hand cheese is much too young, lacks vinegar and salt, not enough butter for bread - Wait 20 minutes to finally be able to pay - generally unfriendly male service. - When he asked if it tasted good and I answered honestly, he started arguing. - The highlight was the conclusion: the boss has enough money, he doesn't care if anyone comes back

Very long waiting time, soup was cold and other dishes were not served according to the menu. After the note when paying, the waitress responded by saying you could go somewhere else!

Food schnitzel was ok. Fries were cold . Salad was good. Service ok. Problem was overcharged on the bill. Firstly waiter didn’t give us the bill , he told the amount and we paid . After we paid we felt it seemed too much, so we asked for a receipt. When they finally found the waiter he printed us the bill. We were charged for an extra drink we didn’t have . Also 4euro for two satchels of ketchup (waiter never advised this was extra, nor was it listed in menu as an extra) 10 euro for green sauce which the waiter asked would we like with the schnitzel. We agreed , not expecting it to cost extra?! He also wanted to be paid cash and asked for a tip. It was a sneaky operation to scam more money ! It is a tourist trap , don’t go here !

Premetto che non ho mangiato male ma nemmeno bene, si mangia meglio in altri locali nelle vicinanze. La mia valutazione negativa nasce però dalla mancanza di serietà dimostratami, quando ho cenato da loro, non mi hanno fatto la ricevuta per problemi tecnici ( così hanno detto) assicurandomi però che l'indomani mi sarebbe arrivata via mail. Così mi hanno detto anche nei due giorni successivi ed io sto ancora aspettando. Per me cancellato dalla lista dei locali dove andare.

Let me start by saying that I didn't eat badly but I didn't eat well either, more or less like other places nearby. My negative evaluation stems from the lack of seriousness shown to me, when I had dinner with them, they didn't give me the receipt due to technical problems (so they said) but assured me that it would arrive by post the next day. That's what they told me over the next two days and I'm still waiting. For me removed from the list of places to go.

Unfriendly service, no cocktails but heaters

The food was overall okay, but the service were really bad. I was sitting outside and I ordered a curry wurst, when I got the food it didn’t look like what I ordered and I asked a young waiter if it was the curry wurst, where he said yes. I asked the man who took my order if it was the curry wurst, where he replied that I ordered something else and that they couldn’t return it because I had taken a small bite of it. He had a lot of attitude and he involved the young waiter which was not fair. I gave up and ate what I could.

At first glance it looks good. The atmosphere looks good. But the food is mediocre, be clear what you order because that didn't go well either, you will be served something slightly different. It is very expensive, considerably more expensive than others in the area. And the service is brutal, especially when you pay and you are repeatedly urged to tip, but certainly enough, and with an explanation why. Unfortunately not a second time for me here.

They are SCAMMER ! They served me a wine, which does not appear in the menu, and then asked for 120 Eur, for just the wine (which price is not more than 10 Eur) and when you ask for the bill, he said we will send it to you per email !!

A always nice atmosphere, nice staff, especially Alina, the best service in the world, always like to come here to stay...

Took a very long time to be helped fairly casually. You have to pay for the toilet and you cannot pay by card if you pay less than 15 euros. Cake okay, coffee good, got the wrong beer and to top it all off, they also ask for a tip because that is not standard in Germany. Well don't think so! So find a tent that is more hospitable, there are plenty of them.

Unfortunately the service was very unfriendly. She complained that we didn't speak to her loud enough. She didn't respond to my husband's comment about maybe turning the music down a little. When paying, she simply increased the TIP in the change and didn't give out enough. Maybe she just can't do the math. I was also the 40-year-old blonde lady. Maybe the staff should be trained!!!

Been waiting for 30 minutes and haven't even been served yet... The restaurant isn't full

Schnitzel with fries was good. Unfortunately no one came as the plates and glasses were long empty. Maybe I would have had another beer but not after waiting 20 minutes.

A very nice cafe. Food is especially our concern.

Bad tourist restaurant with inflated prices for not good food. I had the worst hand cheese in Frankfurt, small portion, sauce not tasty, wanted the second one, but I couldn't do it anymore. I also asked for a small portion of green sauce and that didn't work either. Service is inflexible and not particularly friendly, not both ladies! The house is quite nice but the heaters overheat and are not up to date in terms of climate. Great for smokers, the target group is also “with us you don’t have to get up to smoke”. Dear Frankfurt tourists, you'd better look for something else on Google. Card payments only from €15, a no-go for a banking city.

Very poor food and service, and at the end they won't even provide a receipt so I am out of pocket now after taking work colleagues here.

A beautiful, historic place. Unfortunately furnished a bit inappropriately. Although there wasn't much going on, the service was a bit stressed and annoyed. She must have had a bad day. Happens.

Took a very long time, was way too expensive and they then try to talk you into leaving a tip. Don't have a drink here.

Very unfriendly and inattentive staff. Second rate, uninspiring cake and the usual hideous prices. For goodness sake get a grip

Service was very, very, very unfriendly, especially a 40-year-old waitress with blonde hair. We like to come here for a drink and today is unfortunately our last time. And that should be cappuccino!!. Right on the line, please don't do something like that if you have no idea about gastronomy, please stop. This profession needs passion.

A restaurant with a beautiful building! I ordered something different from the menu I wanted because I don't speak German, but it was delicious. It's hard to say that it was particularly delicious, but the building and atmosphere were nice!

Waited 15 minutes until I could order, waited 45 minutes until soup came. Returned because it was too cold, the soup didn't come back. I wanted to pay and the waiter didn't come either. The female staff tried hard.

Very slow and confusing service, drinks were good.

Just bad. Wouldn't come again. After 40 minutes our breakfast arrived and the quality is very poor

It's a coffee shop in an old building in the city center. The decoration is average. They serve breakfast and lunch, including omelettes and rolled eggs. The micro-loans are pretty good, and they all come with bread.

Ignore people.... Really service-less restaurants that just do their own thing..... don't go...

Nice location and coffee, food not that good (sorry)

I only drank a very good Expresso. Impeccable service!

Cannot share food or atmosphere! Never got serviced. Sat for 5-10min and was not able to get a menu or anything. I have visited the place every year and it comes down to terrible service and no attention.

The prices are not bad and many locals come here. They say they won't accept credit card payments under 15 euros and ask for a 10% service charge of their own accord. The price was strange, so I asked to borrow it, but they told me strangely that they had already pulled it out and thrown it away, so please be careful if you visit.

The waiter Tomy 10!!! Thank you so much!!!! The food is very delicious and very well served.

Been here as a tourist. With good weather on a Saturday, the café was well stocked but not overly busy. Sat there for about 15 minutes before you were even served (not nice, but it happens) Sat for another 15 minutes until the drinks (a cola, a cider) finally came (well) My wife's cola was completely non-carbonated and tasted like the soles of a shoe When I complained, the answer I got was: "It's a Pepsi, it always has less carbon dioxide, you should know that." 1. We knew we were ordering Pepsi 2. I'm 43 years old, it wasn't my first Pepsi. 3. I have worked in the catering industry myself, something like this happens when the bottles are left open for a long time or the cola is poured carelessly and unprofessionally into the glass. I can overlook everything but not the arrogant manner of the service (you can't call that a waiter) The atmosphere at the old guard is nice, the prices are ok. We didn't eat.

An all right place to have something traditionally German. Beer is good, sausages are also fine. With all the renovations taking place close to this restaurant it was quite noisy, so bear that in mind. Another problem when sitting outside is the wasps. Those pesky things are super determined to ruin your lunch. I've seen other places put "wasp distractions" (literally dishes with jam) far from the tables. That's to draw wasps attention from the guests. This one however hasn't adopted this approach, which could improve the quality by a lot.

Bad experience due to cafe employee

The place with the worst racism.

I like the fact that you can choose to sit inside or outside, right in the middle of Frankfurt. Though in *my opinion*, the prices for the portion of food you receive are a bit high compared to the other restaurants downtown. I ordered a fruit salad for somewhere between 7-9€. Sadly, it was just ordinary fruit like apple, pear and banana.

Ayse was a delightful waitress. She also was helpful with telling us about the different German classics. Handkäs cheese with and vinegar and onions served with framers bread and butter. Yummy 😋

Great cozy place in the middle of the city. Thanks to Ayse for the good advice on the food selection

Ayse was our server, she was sooo amazing. Definitely coming back again!!!!

I have never experienced such a rude and unfriendly service person. The waffles were recommended to us and were very dry and inedible. When we asked, the waitress reacted very rudely and insultingly.

Location great, café and seating, especially the terrace, very nice. However, the worst cappuccino around.

Very cozy place to end the evening. With Ayse in service there is a lot to laugh about and makes the stay even more comfortable than ever

Unfriendly service. Totally a shame ☹️

Very cozy place for an after-work beer and there's always something to laugh about with Ayse.

I had a great time, the beer was good... It's still important to have in Germany 😁

We have our monthly get-together, which takes place regularly in Café Hauptwache. The buffet is always varied and rich. We haven't had any with the service either problems. Always helpful and friendly. Thanks to your team ☺️ We are already looking forward to the delicious food next week. Best regards

Everything great!! The food was very delicious, the atmosphere is very comfortable, and the waiters are very attentive and helpful. I was there the other day, and a Portuguese waiter served me very well, that's why I came back. And today Aisha helped me, a very nice and cheerful girl. I will return many more times and I recommend coming, whether to eat or to have something very fresh on a good terrace.

A very pleasant place in the center, especially the terrace. I like to have a drink there and maybe eat a little something when I'm in Frankfurt.

Was received very friendly by Ayse. I comfortably watched the city's hustle and bustle here...

Anti-recomend. Went for Frankfurter Kranz on a ChatGPT recommendation. The service was poor and it ruined the experience. It also feels like a tourist trap. Cake was ok. Location was nice. 4 eur for still water and the recept didn't match the amount paid (almost 10% off)

After waiting 25 minutes we left again. Apparently there is no need for it here.

Great casual spot to have a bite and a beer (or wine) in the heart of Hauptwache. You will find your traditional German dishes with a solid and reliable taste. They also have large TVs, so it makes for a great atmosphere to watch sport events.

Ordered a beer that is on the menu, they brought me some other beer that wasn't on the menu and charged me double the price. Avoid this tourist trap place if you don't want to be scammed

Great Location. But, Bad service. I've ordered 0,5l Pils + Gref Völsing, and got a Hefeweizen after 20 minutes later. I told the waitress, she took it away - only for another waiter to bring me another Hefeweizen. He was fast, but a few minutes later I also told him that I didn't order that. He took it, brought me the Pils a little later. As of 54 minutes after the original order I'm still waiting for the Gref Völsing. It's a sausage heated in warm water - there not many other people here. In the meanwhile I enjoyed a nice (and loud) demonstration right next by. I will never come here again. Working in the service industry myself, they need to get their stuff together here... With all due respect to this establishment. Goodbye 👋

Absolutely not recommended. On July 25th between 8-9 p.m. I was in this café with someone. The order was taken by a gentleman about 1.80 tall, dark hair, a dark three-day beard. I ordered a cappuccino and it arrived like coffee crema. My sister ordered a drink from Schweppes Wildberry. A Lillet WildBerry arrived. When it was pointed out that we had ordered a drink from Schweppes, my sister was assumed to have ordered the Lillet. We then replied, as non-alcohol drinkers, that we had not ordered an alcoholic drink. There was no apology, just a grimace and the suggestion that the Schweppes drink would be brought later. After about 20 minutes no drink arrived, so we got up annoyed and wanted to leave. The gentleman brought the bill completely inattentively because the Lillet Wildberry was still included in the bill. When we pointed this out, eyes rolled again. As described above, absolutely not recommended. If you don't want to wait tables and can be polite, then you really shouldn't do it.

In a nice place with a large outdoor seating area, an interesting offer. Unfortunately, the non-functioning service takes at least 10 minutes before someone comes to you. The food is okay, but it's so ordinary, more of a tourist trap than a good restaurant.

Cozy cafe where you can get a good cup of coffee in the middle of the city and choose from a variety of cakes or cookies. You can also eat hot food there.

The food is okay, although the portion of schnitzel/fries was unfortunately too small for me. You can't complain about the lovely atmosphere and conversation opportunities. I'd be happy to come back if the opportunity arises, but I'll have to try other dishes to make a final judgement.

The worst experience ever. We were not treated like the other customer. The waiters out right ignored us for almost 45 minutes I don't know if its because we were black or they are just rude to other customers. We were made to pay for our meal before we had even finished eating. The waitress made some excuse about having to go home early (like we were going to leave without paying). Anyway I wouldn't recommend it to anyone. The food was awful

Just ordered an iced chocolate. It is inedible - only tastes like milk. A ball of ice cream and lots of cream. The waiter doesn't accept the complaint and makes us pay. We wanted to complain to the boss. The waiter said but she won't come to the front. Customer service a disaster! Tourist rip off!!!

Service anyway, the food we ordered was more bad than good, value for money not appropriate, a shame about this beautiful place. Are there better comparable locations in the city center & Römerberg.

Ordered decaffeinated coffee and certainly didn't receive any. That doesn't work at all! Service is also only moderately friendly. Food ok

In a very central location. The building and the outdoor area where we sat was pleasant. We sat down for Sunday lunch as we couldn't find any options other than fast food around. It wouldn't be our 1st choice..it looks quite touristy but the dishes we chose <schnitzel and salad> were ok... Relatively expensive for what they offered While the service was slow, although it was not particularly crowded. It should also be noted that they could not find a catalog in English. Tlk they found Nice just... nothing special The interior and wc average

Frankfurt specialties. Delicious.

A nice cafe, despite the high prices (almost €7 for a glass of ice cream). However, it wasn't nice of the waitress when she had to emphasize several times when paying that tips were not included in the price quoted.

Unfortunately it wasn't good. Instead of a decaffeinated coffee, I got a very strong one and it also came without milk and sugar. It's a shame, it could be MUCH better (maybe look at the competition?), especially when it's as empty as it was when I visited.

Was here again today, would like to give it a lot more chances, but it's a complete disaster The location is a dream, church bells, lively, right in the middle of the Zeil! Cappuccino super delicious! The service is a complete disaster, I could see how guests left and were extremely annoyed. The waitress walks past you x times and asks when I can order? “In a moment” and then it takes another 15 minutes. Despite the tip, super unfriendly! It was really the last time!!

Nice place, good drinks, waitress will try to scam you with change if you pay by cash.

Bruised? Does the system have? Is it disrespectful rip-off of guests? In our case, the waiter at Café Hauptwache at table number 344 with four guests just overcharged us four times, roughly one or two euros too much per guest. And this despite the fact that his electronic handheld shows him the correct invoice amount. So he can't read? Or is there something else behind it? When asked about his obviously incorrect billing, the waiter just stammered awkwardly, pushed overpaid money onto the table and quickly disappeared. Our attempt to contact the boss and ask him about this misconduct was met with a smug laugh from a fellow waiter and the sentence "Boss not there!" answered. Make your own judgment when reading this description, I made mine today: I don't feel comfortable there as a guest, Café Hauptwache will never see me again!

2024/6/30 Sunday around 16:30 Opened over 100 years ago historic building (What you ordered) 🔲Cafe au Lait 3.8 🔲Berry cake 4.5 =Total 8.3€ Cafe latte has a lot of milk The berry cake Lightly tart dough and moist sponge, Sandwiched with buttercream and hardened berry jelly on top Although it has a rather dark composition overall. It has just the right amount of acidity, Cake that can be eaten quickly ******************* [Café Hauptwache] *******************

Nice location to sit outside that is close to the train station. Food was good but expensive and a bit basic. The service was slow but they didn’t seem to have many servers for how many tables they had. Overall good but I wouldn’t go back expect for a quick meal before getting on the train to the airport.

The atmosphere is excellent, food is also good. However, for tourists who use Wise, the restaurant is not good. They don't accept Wise, so if you want to go, it's important to have another form of payment.

City center and very good location.. but I expected more. Pinsa tasted a little like frozen food

Unfortunately the quality of food has significantly dropped since my last visit, which is some time ago. The quality of meat is poor and the kitchen is nothing like it use to be. So this will be my last visit unless i just pop in for only a beer on the terrace.

The service is exemplary slow and only partially friendly. The ambience can be improved in a Frankfurter style. The prices aren't good but they're not crazy either.

I've been eating/drinking here quite often, alone and also with someone. The restaurant is centrally located directly at the Hauptwache and there is some seating both inside and outside. At the European Championships there were also televisions that were positioned inside or outside depending on the weather. There are many different dishes - savory and sweet - cakes, waffles and Hessian dishes as well as vegetarian dishes. In terms of service, I had experienced a lot from quick and very friendly to long waits and inattention. For example, you were only given a menu if you asked questions, or at the time of the European Championship there was no indication of what was currently being offered. The menu card was made of paper in a fairly environmentally friendly way, but from a hygienic point of view it cannot be disinfected and the card was also a bit dirty. In summary: Restaurant well located with a diverse selection of regional, vegetarian and Hessian products, hot and cold dishes and drinks with potential for improvement in terms of service and the possibility of sitting inside or outside.

Restaurant à éviter si vous êtes un touriste! Nourriture assez bonne mais le serveur m’a fait payer un “cocktail sans alcool” composé d’eau gazeuse de 2 quartiers de clémentine et d’une feuille de menthe 20€ VINGT EUROS ! Et ça parce que je suis une touriste et en plus une touriste venu voir l’euro. Lorsqu’il m’annonce le montant j’étais étonnée lui demandant comment ça se fait et me cite ma commande comme si c’était normal or il a oublié de marque un plat sur ma commande et renverser ma boisson…aucun geste commercial plus ma arnaqué je recommande pas

Great atmosphere. We definitely recommend a look. We had a full lunch here. Pivečko and we met other Slovaks here. Time well spent

We were there for the European Championship game. Everything was disorganized. One didn't know what the other was doing, the best thing was that going to the toilets smelled really bad of urine. Absolutely unacceptable. Personally, I won't go there again.

This is a restaurant you should visit at least once if you come to Frankfurt. We recommend seating on the terrace where the humidity is low and the breeze is pleasant. Despite catering to tourists, I think the prices are on the low side. For 30 euros for two people, you can order beer and two snacks. The staff are friendly and come right away. Of course you can also use your credit card. I guess the tip was included, but I wasn't told anything about it, so I just paid for what I ate.

They added 10% tip without me knowing. Food is ok. Please be careful when you pay.

Nice spot for a cup of coffee or something bigger. Good service.

Goulash soup is the ultimate test for every kitchen. Was good and solid. The waitresses are extremely friendly and professional - that has to be emphasized. Prices still acceptable for this location.

They made a mistake on the price and gave me a tip for the change, which was noisy. I'm angry. The atmosphere isn't particularly good either.

Atypical café in the city center. Very pretty place, very beautiful building nicely maintained, superb covered terrace, even in winter, it's really great! Fast, efficient and smiling service, small menu but quality, really nice place to have a good time.

great environment. Great beers, a pub converted from a former police station.

Good location to sit and observe the surrounding environment. Nice to sit outside on a sunny day. I don’t get much of a warm feeling from the wait staff, but they were generally friendly. The food was ok, but I had a lot better food at other restaurants. I enjoyed the hot chocolate. It’s a bit pricey, maybe because of its location and being a tourist spot.

Location is very good. It's nice to watch the passers-by and there's no traffic. Cappuccino not particularly. Pretty watery. Not particularly clean outside. Overall ok

We tasted two really good dishes, one is the truly excellent Grube Sobe, the same goes for the other dish which was basically a sort of potato pie with gherkins and meatballs. Really very good. The problem with this place is the very fast and unattentive service.

The wonderful sunny spot was great, but unfortunately I have to say that the food was really not good. The service was friendly and didn't charge us for the asparagus soup. (It was like a thick flour paste with no taste).

It was quite pleasant there. Sat outside. Service was very friendly.