Burger King - Pagenstecherstraße in Osnabrück

You shouldn't expect too much from fast food in general... But in my entire life, I've never been served a burger bun so rock-hard. How the hell could someone think of re-toasting the bun and think the customer won't notice anyway?

Typical Burger King branch, friendly staff, clean

Once again, the employees fail to hand the delivery person the bag with the correct name. 4 out of 5 (Uber Eats) orders in the past few months have been incorrect! Cowardly, none of the employees answer the phone. :)

Happy meal without sauces, without toys and all of that twice 🙄🙄🙄 oh yes….

So bad! We waited 12 minutes for our order, not because someone in front of us was too slow – because "wait a minute" – then "I don't understand" German – the burger was cold – really cold – never again.

I ate there on Saturday and ordered a wopper meal with cheese. Shortly after, I received the meal, but instead of the wopper meal, I got a junior wopper meal. I wanted my money back, but I didn't want to pay it back. I threatened to call the police and only then did I get my money back. Never again from this shop; it's better to go to the competition. If you could give 0 stars, this shop would have deserved them.

Waited over 30 minutes in a nearly empty restaurant. The burgers and fries were cold, only the nuggets were warm. The nice lady behind the counter didn't take a single order in 30 minutes. The tables were all dirty. This was the worst meal in a fast-food restaurant.

The woman at the drive-thru was extremely unfriendly and irritated. Last time, a burger was forgotten. Another time, I wanted to change my burger shortly after ordering, but it was supposedly already ready. After 20 minutes, I finally got the burger, and it was still warm. The restaurant isn't clean inside, and the employees aren't in the mood to work.

The staff are very friendly and the food is ready quickly

Something's really happening here. After a long absence, I was back and was pleasantly surprised. Friday evening, 8:30 p.m., it wasn't too busy. My order was placed at the terminal and processed quickly. Everything I ordered was there, the food was hot, and I poured my own drink. The dining room was remarkably clean, which was really noticeable. The chairs were neatly arranged at the tables, and the tables were clean and attractive. Everything around me was in order as well. While I was eating, someone walked through the place, taking care of the order and cleanliness. The furnishings seemed relatively new and in good condition. Even the vending machine was in perfect condition. In the past, I've encountered poor cleanliness and very undisciplined staff here. None of that today. Great service!!! The expected standards were met here at a high level.

Nice service and delicious food super

I understand that there are occasional problems. Whether the card payment system breaks, the staff asks you to wait a bit, or something is forgotten—it can all happen. But I would never go to this Burger King again. There are always some kind of problem, and nothing has gone well on any visit. If you just want something quick and easy to eat, this is the wrong place. This branch can only be an extreme example; I can't explain Burger King's success any other way 😅 For me, one thing is clear: people only order from the competition at the bell.

Despite the stated opening time, the place was already closed over an hour before closing time, as indicated by a battered, apparently repeatedly used sign on the door. No entry, no food, just strange looks from inside.

A huge compliment to Anwar! She's incredibly friendly, attentive, and helpful. We were really impressed with her positive attitude right from the drive-thru. Anwar took our order very patiently, answered all our questions, and ensured everything went quickly and smoothly. Her warm and professional manner really makes a difference; you feel like you're in good hands with her. Thank you, Anwar, for the great service and for making Burger King a place we want to return to!

We spontaneously went to Burger King today and ordered two mozzarella products. After we had already ordered at the terminal, the employee informed us that the mozzarella patties were no longer available. Instead, we received two slices of cheese on the burger and, instead of the extra product, a few nuggets without sauce. In our opinion, the products should not have been available for purchase. The entire restaurant was very dirty. Most of the tables were unsuitable for sitting. Other diners pointed out that the staff had already been informed but hadn't cleaned. I then asked again, and a few of the tables were cleaned. We also had a caramel iced coffee. Unfortunately, it didn't taste like caramel at all because they used too little syrup. The restrooms were also not good. They were dirty, and one sink and hand dryer were broken.

The five service points go to the employee who came to the aid of a clearly overwhelmed mother during my visit. The young lady was there with two very young children who were whining endlessly. It happened as expected: one of them vomited like an exorcist. The employee came over without being asked and, super friendly yet quiet, removed the traces, and even smiled. Thanks to the bro🙏

extremely unfriendly and incompetent staff.

You want to eat this junk once a year, and then even that ends in chaos. My pre-order was forgotten and only prepared after a long discussion. Even though everything was "freshly" prepared, it tasted like cardboard. You get the feeling that no one has a clue, not even the management.

The employees are often overwhelmed, and items that were on sale/promotion have been out of stock on a number of occasions, which is a shame. Otherwise, everything's fine.

Nobody speaks German, four burgers were missing from our order, and one lady thought it appropriate to relax and chat with her family outside while we waited for 20 (!) minutes. The repairmen thanked us for this first-class service.

Absolutely unacceptable customer service – never again from this branch! I placed an order at the Burger King branch at Pagenstecher Straße 50a in Osnabrück, which specifically included a specific Naruto figure – which was also offered to me for selection on the ordering terminal. However, instead of the selected figure, I was given a completely different, incorrect figure. After repeated inquiries, I was simply told that my chosen figure was long out of stock. If that's the case, I wonder why it's still displayed as available on the terminal? This borders on fraudulent deception – customers are being offered something that is actually no longer available. I therefore demanded my money back. From this point on, the situation escalated. The shift manager, who persistently addressed me informally throughout the entire conversation (absolutely unprofessional), showed no remorse. Instead of an immediate refund, I was handed a handwritten paper form to fill out with my most sensitive personal information – completely unreasonable. When I asked for his name, he pointedly refused. Transparency? None at all. I was promised my money would be transferred back to me "sometime tomorrow." That's neither trustworthy nor reputable. Conclusion: Incompetent communication, customer unfriendliness at the highest level, and a complete lack of professionalism. I can only strongly advise against visiting this branch. Burger King: This is not how you treat customers.

Card payment not accepted. Inattentive staff. Incomplete order. Never again.

I ordered food and didn't even get what I ordered and I didn't get it sent to me

Here and at other Burger King locations, something should definitely be done about the speakers on the order kiosks in the drive-thru... maybe replace them? This crackling of the speakers, in addition to the broken German of the employees, makes a smooth ordering process almost impossible.

A normal BK with fast service and centrally located✌️

The staff is generally friendly. My only criticism: card payments are often not possible on my rare visits.

I don't really like giving bad reviews, but it has to be done here: maybe it's personal bad luck, but in my last 4 visits the currently advertised promotional product was “sold out” 3 times. It's stupid if you go there specifically for that. The on-site employees tend to appear absent-minded. Service is hardly available at Burger King anyway, but the app and the self-service terminals are far too complicated for so few products. And the prices are sometimes outrageous (70 or 75 cents for a mini dip? €5.20 for a milkshake?). During my last visit the floor was sticky, something was constantly beeping somewhere in the kitchen and I'm actually always happy when I'm out of there. Why am I actually going there?

The floor was very dirty and sticky

I accidentally ordered a burger with meat instead of plant based on one of the displays and then I asked if I could get the same burger from the order in plant based. That was denied, I had to order again and pay again.... She was also extremely unfriendly and not at all customer-oriented or accommodating.

Once again the order didn't work🤬 5 people in the whole store and nothing works. The staff there is ridiculous. You can also make money by making one or two fewer burgers each time. Never again. Please do not recommend

Once again extremely disappointed... Burgers were cold and were only exchanged under protest... the churros were completely fried so they were not edible. Drinks consisted almost exclusively of water... and once again no card payment was possible. This branch is getting worse and worse every week...

why are you doing this to me amk Is this supposed to be an April Fools joke. I bought 20 pieces of chili cheese nuget with the last of my money and when I get home I open the box and notice that they are 20 pieces of nuggets. digga I'm a vegetarian it wasn't even plant based nuggets you ruined my whole day 💔💔💔

It was easy to charge an electric car, otherwise I don't believe in fast food at all, so I'm not actually allowed to rate it

The price level is no longer acceptable, so it was empty there. The same picture in all branches.

Nice Burger King. It's lovely to sit outside in the summer. However, be careful when driving in/through, card payment almost never works within the last 6 months. There have been 15 times in the evenings and no card payment is possible directly as information when ordering as if this was a scam in this regard. 0 stars! Overall 4 because everything else is correct. Absolute need for action on the part of Burgerking franchisees and/or BK Hannover

Employees sometimes extremely unmotivated. Burgers were carelessly made, some of the meat was extremely cold. The cheese on the burgers wasn't even melted. I wouldn't have ordered this to take away. If they had gotten it back

The food was ok but way too expensive. What made it even more unpleasant was the fact that it was far too cold inside. Even some of the employees are lying around in jackets.

Never again Burger King. 1. There were only 2 employees working. 2.Waited for the food for a very long time 3. Didn't even speak German properly and charged things for goods that were no longer available and finally forgot to pack 2 Whoppers. They don't deserve a star. No wonder it's no longer running there.

Today I had the opportunity to visit the Burger King branch on Pagenstecherstraße in Osnabrück with my son. As soon as we entered the branch, we immediately noticed that the inside temperature hardly deviated from the outside temperature, which at that time was only 1 °C. When our food was ready, we decided to keep our jackets on as it was just too cold in the branch. To our dismay, the food wasn't even lukewarm. I could also hear employees in the kitchen complaining about the cold, indicating an obvious problem with the heating. As our visit progressed, my hands became ice cold, which made eating unbearable for us. Both the taste of the cold food and the shivering surroundings significantly diminished the experience. It's not comfortable to eat in jackets and it shouldn't be the norm. I find it extremely worrying that the branch remains open in such temperatures without informing customers in advance of the existing heating problems or at least posting a notice on the door.

Hello everyone, we've been here on and off for years (a few times a year) The employees try their best, I think the management deliberately leaves the store understaffed to save costs! The employees sometimes have no chance of serving the customers! A lot is being prepared so unfortunately the quality is affected! Castles are cold, everything with breading is left prepared for far too long, so it dries out and doesn't taste good! At drive in, every second order we order is missing something or something we want! You always have to check exactly what has been packed, which is very annoying because you know better than the one opposite with the *M* and you know that it can work! You have lost our family as a customer! We wish you continued success and hope that you can improve something from the comments!

No heating, cold ass in the store. Fries cold, burgers luke warm. Too bad......

Ordered 0.5 milkshake, didn't even get 0.4. There were 2 customers in the store, but it still took an eternity for the food to be ready.

Very good service, the staff is so friendly. I'm very satisfied!

I went through the drive in. The lady was very friendly. Everything was nice and warm, even the nuggets were hot and crispy. Nothing to complain about.

Even slower service is probably not possible 🤣

This some crazy good place. Be it the staff or the food, there were no negative thoughts in the whole act of eating. There was also a crown

Self's service is running! Cleanliness needs improvement. Music was so loud that you couldn't hold a conversation. Otherwise, the veggie version of the menu is very tasty.

The food is OK. The speed of work and preparation of the dishes still needs to be significantly improved. Nevertheless, you should dress sensibly. People work here in sweatpants, which I don't think is appropriate. As a small note, you should check your order every time you receive it. It has happened several times now that certain items were missing.

Best store…clean and the employees are very friendly

Everything was great and delicious

Burger King Pagestecherstraße is the best Burger King ever! There are good employers, perfekt service, the order is completed very quickly!!! 👏 👏

I like their food very best load

Our visit to Burger King was so UNPLEASANT!!! First of all, the gentleman who served us was very polite and really worked. Cleaned and taken care of in between! When we walked into the store, two employees were sitting at a table in the dining area painting each other's fingernails! The man who served us swept everything off the table afterwards - probably remnants of the nails. When the nails were finished, there was apparently a meeting behind the counter where you could admire the new nails and other people, whether employees or not, I can't say, entered the service area, helped themselves to the ice cream machine and had a good time go. Shortly afterwards, a "couple of customers", parents or family of an employee, perhaps also the manager of the branch, because that's how she behaved, but in an unpleasant way! Screamed super loud, gave my kids dirty looks, and called another man into the store who had a pizza. But she had allowed him to do this! I've never experienced anything like this in general in a (fast-food) restaurant, the atmosphere was just super unpleasant! The food was delicious as always and as I said, our waitress was the only responsible person in this store! After our visit, I wasn't at all surprised that there was no one else there to eat! Best regards

I ordered something from the store with a friend on Thursday evening. We were allowed to wait half an hour. The food was ice cold and it upset both of our stomachs

I thought the lattice fries didn't taste good because they were flabby

I waited forever for the order in the drive-thru even though there wasn't another vehicle around. Very disappointing!! I went to this branch again after a year (December 29th) to give it a chance to see if it had improved, but unfortunately this wasn't the case. I placed a large order and felt like half of it was forgotten. No fries, no nuggets, just sad and I had to wait ages for the order again today, like a year ago. Sometimes you just can't give a second chance. In addition, I cannot recommend the churros at all or they were poorly prepared because they were rock hard and almost broke my teeth.

I think a lot of things have changed in terms of taste. The milkshake 🍓 tastes totally like A... But that's my opinion, maybe someone will say something completely different.

Short and sweet, too slow, too quiet, food cold, toilets dirty and broken.

Food wasn't really warm. It took over 20 minutes for us to get food even though there was nothing going on. And it was way too warm in the entire restaurant...

Strange atmosphere, nicely decorated, but seems unfinished. Without music. Unfortunately the food is mostly cold.

You simply forgot 3 burgers when we ordered via Uber, and then you just don't answer the phone.. we want our burgers

The best spot in Town. They have perfect staff and good customer service

EC card payments were not possible in the drive-in. I didn't get the information until I placed my entire order. So I had to go in. I ordered and paid at the terminal and discovered when I got home that one of the fries was missing. I was the only one who ordered and the ladies still couldn't get it done. I have nothing against having fun at work, but the cackles and giggles during preparation ensured that I paid for something I never received. Too bad.

Not being able to put 2 extra slices of cheese on it leads to a debate between the employees and this proves their incompetence. Was my last time here.

Always very friendly mc Drive always friendly and the food order always fits and tastes simply delicious

I now only come to the branch for Mefazen. Super nice condition. Just great

Nothing to complain about, typical Burger King ^^ I think the principle of filling the cup yourself is cool (:

Sunday, 5:30 p.m. The order was completed quickly and completely. The food was very good and the restaurant was well maintained. I deducted 1 star each because the tray trolleys were full and the hand dryer in the women's toilet was broken. I would be happy to eat there again.

11:40 a.m. and the branch is closed, no sign or anything.

Didn't do half of the order, only paid at home once, huge mistake, 10€ for the trash and now they're closed even though they're still open according to their times, that's right

Unfortunately there was a lot of rubbish on the tables and it was very sticky

Never again Warm drinks because the ice cream machine wasn't working again. The cashier spoke German so well that she didn't understand anything. In general, the branch looks like a disaster

It's gone really bad....French fries cold, no carbon dioxide in the cola for months, no ice cream anyway and I'd better not even start with the cleanliness here....it's a shame, I enjoyed being here

We were there for the first time today and I have to say, unfortunately, also the last time! The employees were totally overwhelmed and then I had to let the young man pamper me. His colleagues then calmed him down when I told him that one chilli cheese nugget was missing. And when we got home we realized, even though he looked in the little bags, that he only repackaged nuggets.

Hire more people! What's going on here? It's Saturday evening and 17 people are waiting for their food. Two people are in the kitchen, one handles all the orders. They're doing everything they can. But the fact that there are too few staff in a BK on the weekend is logical and doesn't need to be mentioned, right? They are super stressed and not having a good time, the customers are hungry and not having a good time and in the end nobody just wants to be there.

So at the moment I'm not entirely suspicious of the store! A somewhat muscular employee is in a pretty bad mood and this is also reflected in the branch, customers are shouted at, food is literally slammed onto the tray WITHOUT gloves, customers complain loudly about customers! (Maybe the good gentleman doesn't have his muscles completely under control 🤷🏻‍♂️) A few weeks ago, the whole family with children were in the branch behind the Therese, guessing where the food was prepared, which doesn't make any talk very hygienic... but okay, what do you expect from BurgerKing! But a little respect and attention towards the customer would be nice! And perhaps one or two employees should look for another job where they have less customer contact if that suits them or if they usually react angrily and loudly to every little question and discuss it. 🫡 The food was so well, I've eaten better than that... I think it was a little long in the frying pan, but that can happen. Would I come back and recommend this branch? ... I think at least you have a certain afternoon program in the afternoon between action, anger, hatred towards customers, and warm food! 🙈 which is better than the afternoon program on a TV station 🤣 (you're right in the middle of it instead of just there) As you can see, it all fits together so well that I'm really considering giving it an extra star! Because the prices in Bullermeck for afternoon fun are significantly higher.

Sunday evening, very crowded. Very long waiting times... Men's toilet not exactly clean, no handwashing paste, one dispenser broken...

It's been a long time since I've seen such unmotivated employees. There is only as much talk as necessary, but private talk about God and the world goes on throughout the ENTIRE store. The number is called and then the motto is take your food and go with you. Too bad

Very good branch. Thorough and friendly staff, as well as quick and correct preparation. A burger that fell off the table was replaced free of charge, even though it was completely self-inflicted. Everything in the branch was clean and pleasantly air-conditioned.

It has not been possible to pay by card for many months. The service at the drive in is incredibly bad. People speak too quickly and unclearly, sometimes bad German and there is no sign saying that EC payment is only possible in the ambience.

Unfortunately the drive-in was closed again due to a lack of staff. Let's be honest. Why am I going there? Exactly. Drive-in and late time. Just like some other cars in the parking lot, turn around and head home. What a shame!

You can tell that a real effort is being made here. Cleaning was carried out regularly and the tray trolleys were emptied. And the store also left a good impression on a Sunday evening. Unfortunately the food wasn't quite okay. The Whoppers were only lukewarm and the cola was getting worse. But it seems to be a general problem with fast food chains. On the positive side were the fries, I guess I was lucky and they were freshly made. All in all, BK seems to be back on the right track, but looking at the other reviews, it seems to depend a lot on the staff.

Was ok. Toilets, as always, borderline.

The food doesn't turn out well the next day. Food wasn't fresh.

The service from the young lady with braids was great! Very, very nice, respectful and sweet! Food too! It's been a long time since I've had a burger at Bk that was so beautifully topped!

Used to be a good shop. Some of the employees are incompetent, but still okay compared to other stores. The fact that the ice machine breaks down again and again in the summer is actually unacceptable. Otherwise, good location.

It's rare to see an employee as unfriendly as I experienced today. It's unbelievable that someone like that actually finds a job at such a renowned and well-known company. In my opinion, he's absolutely incapable of doing his job with people. The employee felt like he had been in the gym all day, so you could fire him immediately.

I have been a regular customer since it opened, about 20 years ago. Over time the service became more and more difficult. On the penultimate visit the drinks were completely left out. After I pointed this out, these were sent later but one was still missing... there wasn't even an apology. Today the waitress at the drive in was AGAIN unfriendly and rolled his eyes and waved his arms around when I asked my children what they wanted to drink. They no longer pack receipts either. Presumably so that you can't rate your visit. From now on I'll go to mcdoof and kfc. - AFTER 20 YEARS OF FAITHFULNESS Edit: tried again. Nothing has changed. You are treated like cattle.

Fries, hamburgers of the usual quality

1 star deduction for not so friendly staff and non-carbonated and warm drinks. Also no ice cubes available

Your employee who looks like he pumps all day is so bad. It's nice to have to wait forever in the drive-thru while chatting with some buddy at the counter, then half your order is wrong (only noticed at home, of course) and you forget the mayo again. Sorry, but the guy doesn't work at all.

Value for money always top # better than McDonalds

The cola was lukewarm. There were no ice cubes. The cheese in the chilli nuggets had already dried up and they were dry and hard (old nuggets, kept warm for longer). When asked, I only got a curt answer but no fresh nuggets.

Service was completely overwhelmed, even though the store only had 3 guests. Food was only received after 10 minutes when asked, even though it was ready behind the counter. Burger poorly constructed, fries fried for too long. The fries were brought back, the service promised to exchange them for new ones, but they didn't deliver. We then left without fries because we ran out of time. Fast food is different!

Only 4, because with large orders, you notice at home that something was always forgotten, but you paid for it. Sometimes a complete menu, sometimes burgers etc.

Ordered 3 menus and didn't get any fries. I specifically asked if everything was in there

Really borderline calling it food💀

Something went wrong with an order and I paid too much. The employee then gave me a receipt and said that the amount would be sent to my account. After several phone calls, emails and 4 weeks now, nothing has happened. The "boss" promised me 1. to contact me - didn't happen 2. the money was supposed to be transferred next Thursday - it didn't happen Just sad ...

Works - without incident - everything worked - reusable and special requests - everything O.K.

I'm never going to this BK again. The soft drinks, which weren't refreshing, tasted like dish soap. The sprite was yellow (normally it isn't yellow). The burger was cold and soggy.