Burger King - Pagenstecherstraße in Osnabrück

Short and sweet, too slow, too quiet, food cold, toilets dirty and broken.

Food wasn't really warm. It took over 20 minutes for us to get food even though there was nothing going on. And it was way too warm in the entire restaurant...

Strange atmosphere, nicely decorated, but seems unfinished. Without music. Unfortunately the food is mostly cold.

You simply forgot 3 burgers when we ordered via Uber, and then you just don't answer the phone.. we want our burgers

The best spot in Town. They have perfect staff and good customer service

EC card payments were not possible in the drive-in. I didn't get the information until I placed my entire order. So I had to go in. I ordered and paid at the terminal and discovered when I got home that one of the fries was missing. I was the only one who ordered and the ladies still couldn't get it done. I have nothing against having fun at work, but the cackles and giggles during preparation ensured that I paid for something I never received. Too bad.

Not being able to put 2 extra slices of cheese on it leads to a debate between the employees and this proves their incompetence. Was my last time here.

Always very friendly mc Drive always friendly and the food order always fits and tastes simply delicious

I now only come to the branch for Mefazen. Super nice condition. Just great

Nothing to complain about, typical Burger King ^^ I think the principle of filling the cup yourself is cool (:

11:40 a.m. and the branch is closed, no sign or anything.

Sunday, 5:30 p.m. The order was completed quickly and completely. The food was very good and the restaurant was well maintained. I deducted 1 star each because the tray trolleys were full and the hand dryer in the women's toilet was broken. I would be happy to eat there again.

Didn't do half of the order, only paid at home once, huge mistake, 10€ for the trash and now they're closed even though they're still open according to their times, that's right

Never again Warm drinks because the ice cream machine wasn't working again. The cashier spoke German so well that she didn't understand anything. In general, the branch looks like a disaster

Unfortunately there was a lot of rubbish on the tables and it was very sticky

It's gone really bad....French fries cold, no carbon dioxide in the cola for months, no ice cream anyway and I'd better not even start with the cleanliness here....it's a shame, I enjoyed being here

We were there for the first time today and I have to say, unfortunately, also the last time! The employees were totally overwhelmed and then I had to let the young man pamper me. His colleagues then calmed him down when I told him that one chilli cheese nugget was missing. And when we got home we realized, even though he looked in the little bags, that he only repackaged nuggets.

So at the moment I'm not entirely suspicious of the store! A somewhat muscular employee is in a pretty bad mood and this is also reflected in the branch, customers are shouted at, food is literally slammed onto the tray WITHOUT gloves, customers complain loudly about customers! (Maybe the good gentleman doesn't have his muscles completely under control 🤷🏻‍♂️) A few weeks ago, the whole family with children were in the branch behind the Therese, guessing where the food was prepared, which doesn't make any talk very hygienic... but okay, what do you expect from BurgerKing! But a little respect and attention towards the customer would be nice! And perhaps one or two employees should look for another job where they have less customer contact if that suits them or if they usually react angrily and loudly to every little question and discuss it. 🫡 The food was so well, I've eaten better than that... I think it was a little long in the frying pan, but that can happen. Would I come back and recommend this branch? ... I think at least you have a certain afternoon program in the afternoon between action, anger, hatred towards customers, and warm food! 🙈 which is better than the afternoon program on a TV station 🤣 (you're right in the middle of it instead of just there) As you can see, it all fits together so well that I'm really considering giving it an extra star! Because the prices in Bullermeck for afternoon fun are significantly higher.

Hire more people! What's going on here? It's Saturday evening and 17 people are waiting for their food. Two people are in the kitchen, one handles all the orders. They're doing everything they can. But the fact that there are too few staff in a BK on the weekend is logical and doesn't need to be mentioned, right? They are super stressed and not having a good time, the customers are hungry and not having a good time and in the end nobody just wants to be there.

Sunday evening, very crowded. Very long waiting times... Men's toilet not exactly clean, no handwashing paste, one dispenser broken...

It's been a long time since I've seen such unmotivated employees. There is only as much talk as necessary, but private talk about God and the world goes on throughout the ENTIRE store. The number is called and then the motto is take your food and go with you. Too bad

Very good branch. Thorough and friendly staff, as well as quick and correct preparation. A burger that fell off the table was replaced free of charge, even though it was completely self-inflicted. Everything in the branch was clean and pleasantly air-conditioned.

It has not been possible to pay by card for many months. The service at the drive in is incredibly bad. People speak too quickly and unclearly, sometimes bad German and there is no sign saying that EC payment is only possible in the ambience.

Unfortunately the drive-in was closed again due to a lack of staff. Let's be honest. Why am I going there? Exactly. Drive-in and late time. Just like some other cars in the parking lot, turn around and head home. What a shame!

You can tell that a real effort is being made here. Cleaning was carried out regularly and the tray trolleys were emptied. And the store also left a good impression on a Sunday evening. Unfortunately the food wasn't quite okay. The Whoppers were only lukewarm and the cola was getting worse. But it seems to be a general problem with fast food chains. On the positive side were the fries, I guess I was lucky and they were freshly made. All in all, BK seems to be back on the right track, but looking at the other reviews, it seems to depend a lot on the staff.

Was ok. Toilets, as always, borderline.

The food doesn't turn out well the next day. Food wasn't fresh.

The service from the young lady with braids was great! Very, very nice, respectful and sweet! Food too! It's been a long time since I've had a burger at Bk that was so beautifully topped!

Used to be a good shop. Some of the employees are incompetent, but still okay compared to other stores. The fact that the ice machine breaks down again and again in the summer is actually unacceptable. Otherwise, good location.

It's rare to see an employee as unfriendly as I experienced today. It's unbelievable that someone like that actually finds a job at such a renowned and well-known company. In my opinion, he's absolutely incapable of doing his job with people. The employee felt like he had been in the gym all day, so you could fire him immediately.

I have been a regular customer since it opened, about 20 years ago. Over time the service became more and more difficult. On the penultimate visit the drinks were completely left out. After I pointed this out, these were sent later but one was still missing... there wasn't even an apology. Today the waitress at the drive in was AGAIN unfriendly and rolled his eyes and waved his arms around when I asked my children what they wanted to drink. They no longer pack receipts either. Presumably so that you can't rate your visit. From now on I'll go to mcdoof and kfc. - AFTER 20 YEARS OF FAITHFULNESS Edit: tried again. Nothing has changed. You are treated like cattle.

Fries, hamburgers of the usual quality

1 star deduction for not so friendly staff and non-carbonated and warm drinks. Also no ice cubes available

Your employee who looks like he pumps all day is so bad. It's nice to have to wait forever in the drive-thru while chatting with some buddy at the counter, then half your order is wrong (only noticed at home, of course) and you forget the mayo again. Sorry, but the guy doesn't work at all.

Value for money always top # better than McDonalds

The cola was lukewarm. There were no ice cubes. The cheese in the chilli nuggets had already dried up and they were dry and hard (old nuggets, kept warm for longer). When asked, I only got a curt answer but no fresh nuggets.

Service was completely overwhelmed, even though the store only had 3 guests. Food was only received after 10 minutes when asked, even though it was ready behind the counter. Burger poorly constructed, fries fried for too long. The fries were brought back, the service promised to exchange them for new ones, but they didn't deliver. We then left without fries because we ran out of time. Fast food is different!

Only 4, because with large orders, you notice at home that something was always forgotten, but you paid for it. Sometimes a complete menu, sometimes burgers etc.

Ordered 3 menus and didn't get any fries. I specifically asked if everything was in there

Really borderline calling it food💀

Something went wrong with an order and I paid too much. The employee then gave me a receipt and said that the amount would be sent to my account. After several phone calls, emails and 4 weeks now, nothing has happened. The "boss" promised me 1. to contact me - didn't happen 2. the money was supposed to be transferred next Thursday - it didn't happen Just sad ...

Works - without incident - everything worked - reusable and special requests - everything O.K.

I'm never going to this BK again. The soft drinks, which weren't refreshing, tasted like dish soap. The sprite was yellow (normally it isn't yellow). The burger was cold and soggy.

Rude, they barely understand you and the sauce on the fries is less than a blob. Dear Hannoversche Strasse!!

One of the worst Burger Kings I've ever been to. Card payments don't work for half a year, then the drive is closed for weeks and I've seen rats on the property

Mega bad, guests' tablets were still on several tables with garbage, other tables were dirty and not just one, I cleaned our table with napkins and disinfectant from the dispenser then an employee felt forced and didn't clean our table either. The floor was sticky The food was slapped on trays, you could look for fries on the tray, fries almost cold, burgers lukewarm and if you eat on site, very poor performance, nobody really needs that

The prices are now the worst thing ever, I was really scared at the dive-in, never again.

Regular fries and cola €7.28... has reached a limit for me. Don't thank me again

Quite often it's not plant-based things that are served, but real meat. If you tell the employees this, they don't care or they deny it. You have to be very careful with this BK.

Unfortunately, I didn't have a really good experience. The “Bing” that notifies you that the food can be picked up is unbelievable. It is far too loud and had a very negative impact on our visit. The chairs in the right corner by the window were super uncomfortable and you couldn't opt ​​out of burgers at the terminal, so everything had to be regulated at the cash register, which didn't have card payment. All in all, an unfortunately consistently negative experience

Terrible service, with very unfriendly staff, they rudely threw me the change

The service is terrible, you feel the bad vibe when you are talking to the staff, they throw money at you and they are always making a bad face at you, the food is a little delayed compared to other places.

Friendly and quick. Nice ambience, only the floor had a bit of sticking despite it looking clean, definitely too much cleaning agent in the cleaning water. Otherwise everything is great.

It's easy to eat quickly and deliciously on a sunny afternoon 🍔🍟🥤

Actually very good except for a few initial difficulties with the 3 terminals, which unfortunately didn't work. The service was then very dissatisfied with several people asking whether orders could be made at the checkout. It was quickly resolved afterwards, ours and a few other people were allowed to Order a switch. When everything worked again, the service was a little friendlier. Well, sometimes you can understand the young woman when everything doesn't work properly. The food was really tasty and nice and hot. The toilets were nice and clean.

Very nice staff, well-kept and clean seating area.

Nice snack in between, Staff seem slightly overwhelmed when the number of visitors is low

Clean, fast and tasty. Thank you.

Irony: The service was very nice and friendly and had really nice words and had a lot of time to take the order. Things went much better at the checkout.

Rude, slow and then saying the wrong thing. Double Chilli Cheese with just one patty. The whole thing twice, one of them completely cold. 14.02, whatever lady was on duty and standing at the drive was not only quiet and rude but also absolutely incompetent.

Rarely experienced such poor service. Questions are not attended to. You stand at the checkout. Employees walk past and try to avoid contact because of their lack of language skills.

Very tasty Burger King. The ambience has been completely renewed so that you feel comfortable👍🏼

For a 5 star rating you get free fries

Einfach immer wieder ein Genuss!

Update: No labeling and burger in wrong packaging! Still slow! With the chili cheeseburger you would simply forget the cheese 😡 Slow and sometimes unfriendly We were there again today and something was forgotten again, namely the onion rings. I don't bother going there because the km aren't worth it to me.. unbelievably nothing going on and still too stupid to pack.. the worst thing was a shift supervisor in his shirt!!!!!!

Also vom Service mehr als chaotisch

War etwas langsam der Service, obwohl gar nicht so viele Besucher, aber im grünen Bereich.

Frau am Drive in super unfreundlich und genervt.

Leider muss man immer genauer gucken ob auch alles vorhanden ist was man bestellt hat. Klar ich hätte eben doch nochmal nachzählen sollen. Aber da die Bedienung selbst am zählen war bin ich davon ausgegangen das die Bestellung ausnahmsweise mal vollständig ist.fehlgeschlagen. wie jedesmal wenn ich mir mal was gönnen möchte fehlt einiges. Am besten man packt die tüte auf dem Tresen wieder aus und sieht nach ob alles da ist. Naja und selbst dann fehlt was. So kann man auch Geld verdienen. Wirklich schade

It's a Burger King. You get what Burger King offers, cute and very friendly service.

Zügiger Bestellvorgang, schnelle freundliche Abwicklung. In bar oder mit EC vor Ort bezahlbar. 👍👍👍

Typischer Burger King. Sauber, nettes Personal. Direkt an der "bekanntesten Straße" in Osnabrück.

Man wartet etwas lange aufs Essen aber für die schnelle vollkommen Okey.

Eine typische Bürger King Filiale. Sehr freundliches Personal und guter Service.

So noch Mal da gewesen....service war super nett und am lächeln allerdings essen war tatsächlich nicht lecker was aber zu 100% an den Pommes lag die irgendwie schlecht/gammelig geschmeckt hat! Hoffe das es nur eine Charge war! Ist so in die Tonne gewandert

Kontrolliert eure Bestellung! Immer wenn die etwas ältere Dame (ca. 50, dunkle Haare, Brille) vorne arbeitet, wird irgendetwas in unserer Bestellung vergessen oder durcheinander gebracht. Besonders ärgerlich wenn man zum mitnehmen bestellt und Zuhause erst bemerkt das die Cheesebites für 5€ fehlen oder man anstatt normale Chickennuggets die vegetarischen Nuggets eingepackt bekommen hat. Ist jetzt mittlerweile das dritte Mal, dass etwas mit unserer Bestellung nicht gepasst hat.

Essen kam schnell, war warm. Bedienung war freundlich. Nur der Rattenköder am Eingang sieht nicht einladend aus.

Chickennuggets hart und vertrocknet, Pommes matschig, Burger teilweise trocken. Wir waren sehr enttäuscht, die 30€ hätte ich mal woanders investieren sollen.

Teils falsches Essen auf dem Tablett

Alles gut. Ist halt ein Schnellrestaurant.

Ich mag BK. Essen kommt schnell, es ist lecker und die Bedienung ist sehr freundlich

Sehr selten dort etwas Frisches zu bekommen dabei lasse ich viel bestellen Der beste Bürgerkrieg ist am Bahnhof und Hannoverschen Straße in Osnabrück

Freundliches Personal, Sauberkeit in Ordnung. Geschmacklich auch in Ordnung. Inzwischen aber schon recht teuer. Inflation hin oder her, aber wenn man schon 8€ für einen einzelnen Burger ausgeben soll, dann sollte er auch halbwegs dem entsprechen, was beworben wird. Auf nem BACON King zwei einsame Scheibchen Bacon, während dieser auf den Produktbild reichlich vorhanden ist, ist schon eine Frechheit.

eben Fast Food... da erwarten ich nicht viel...

The veggie Menu is really kicking it!!

Sorry, da ist einfach zuviel Luft nach oben, Sauberkeit, Freundlichkeit und Wartezeit sind stark verbesserungswürdig.

Klimatisiert Saubere Toiletten, Nettes Personal. Grosser und gut gegliederter Parkplatz. Ich dachte ich wäre in einer anderen Welt.. Dabei war ich einfach nicht In Essen sondern in Osnabrück. Ach ja! Hier kann man sein Getränk noch selber nachfüllen. Immer wieder! Echt cool!

Habe im Drive In ewig auf die Bestellung gewartet obwohl weit und breit kein anderes Fahrzeug da war.

Der Laden ist meistens sauber. Wenn etwas dreckig ist, dann sind das meistens die Tische. Da sollte man mal schauen, ob man diese nicht öfter mal putzt. Das Essen ist gut und schlägt auch nicht auf den Magen. Vom Service wünsche ich mir, dass sie freundlicher werden. Dazu kann man an den Terminals nichts abbestellen. Wenn man einen Burger ohne Mayo möchte, muss man sich beeilen, dass man dem Personal Bescheid gibt, bevor der Burger in Produktion geht. Das gestaltet sich manchmal schwer, wenn das Personal nicht mit einem redet. Dann bekommt man Ärger, weil der Burger schon fertig ist und man das nicht passend erwähnt hat.

Netjes en ook de hond mocht op het buiten terra s

Der König hat immer Platz für all seine Kinder in seinem Hause

Bin dort sehr gerne essen jedoch gefällt mir das Sitzlayout nicht mehr so gut wie früher

Die Filiale ist selten überfüllt und das Essen ist ganz gut.

Der Burgerking ist ok es gibt viel schlechtere

Die Sauberkeit auf den Toiletten und im Restaurant (Tische) lassen zeitweise zu Wünschen übrig.

Ein wirklich sauberes Restaurant . Es ist sehr gemütlich und alles hat seine Ordnung.