Burger King Deutschland GmbH Hannoversche Str. Osnabrück in Osnabrück

The food was fresh, the staff were extremely attentive and friendly, even though the store was packed. Everything worked, and the restrooms were clean. Other branches could learn a thing or two from that. Very good!

I was very pleased with my visit. I just think it's a shame that there's only one employee at lunchtime. Susanne was alone at the server the whole time. She did a really good job, and the waiting time was also good, but at lunchtime it's not so good to have someone alone at the server. Susanne was really friendly to every guest, even when she was stressed. She was a top employee.

Very long waiting times for small orders and everything very dirty.

Always friendly and helpful staff👍👍👍 always happy to come back.

Clean, great food and always everyone in a good mood. I'd love to come back

I recently went to the Burger King McDrive on Hannoversche Str. in Osnabrück and tried the King of the Month. The quality of the food was truly top-notch. The fries, in particular, are simply unbeatable – always fresh and truly delicious. The Coke could have been a bit colder, but it still tasted great. I was served by Janine, who was very friendly and accommodating. All in all, a truly pleasant visit – I'd love to come back!

The store was very dirty. I waited over half an hour for my food and then canceled. I won't be visiting this BK branch again.

I ❤️ BK! Thanks to the entire team! Best regards, and bon appetit!

Pretty much everything was broken. The vending machine was barely responding, and all the TVs with menus were broken. The fries were dry and had little flavor. Most of the interesting Burger King menu items from the coupons were unavailable. I've had enough. It's just not worth it anymore. It used to be different.

Card payments are no longer possible again. After complaining to Burger King, things had improved for a while, but today card payments are no longer possible again. You can probably guess why. If you're reading this review, Burger King, I would recommend that you reinstate card payments instead of sending customers inside and having them pay at the machine at the end.

Today I ate there with my children and I'm appalled at how dirty it is. You walk in and see the children's play area, how greasy and dirty the transparent windows and walls are. Simply horrible. The tables aren't cleaned; the dirt on them from the whole day is simply disgusting. Then there's a waitress who coughs into the bags of food. Well, hello, so here you get germs to go. Greetings :)

We were served by Janine, a super-friendly and competent person at the drive-thru. Our requests were taken into account. We were extremely satisfied. ☺️

Highly commendable, especially the friendly waitress Heike, always in a good mood, up for a laugh, and the super-fast and delicious food. I highly recommend it. Best regards from Jannis, Angelina, Jana, and Marcel.

I would like to express my sincere appreciation to your employee Heike. During my visit to your store, she particularly impressed me. She was friendly, attentive, and even in stressful moments, she left a calm and professional impression. Heike took the time to answer questions about the menu in a friendly manner, and my order was processed quickly and correctly. Employees like her make all the difference and ensure that customers feel well looked after. I hope this commitment is recognized internally – employees like Heike make a decisive contribution to customer satisfaction. Sincerely

The food was delicious and arrived very quickly from Sokol. Sokol served us very nicely and with a smile. I'd be happy to come back and look forward to him serving us again! Very friendly staff :) Thank you, Sokol! Best regards

I've never seen such a friendly and courteous server as Heike. Whenever she's working, everything runs smoothly, and you don't even have to check your order. Without her, mistakes happen more often.

I got severe diarrhea from the Naruto burger, but the t-shirt was cool!

A Burger King. You get what you expect. The staff were friendly.

A good place for a late-night, plant-based long-livered chicken. The vending machine also still has all kinds of drinks. 👍🏻

Far too few staff. We waited over 20 minutes. On top of that, the storage areas for the dirty tablets were completely overloaded. Simply far too few employees.

I was back at BK after a long time and have to say the quality of the food has declined considerably. The place is clean as always. The women's restrooms, however, need a cleaning after years, and the employees can't do anything about it.

No, we were here about a year ago and I already thought it was dirty. But today it's very borderline. I wanted to leave and go to the big M, but I made up my mind. Food was greasy, atmosphere disgusting. Tables were greasy and cleaned by visitors. Tray trolleys were falling apart, the floor was really bad, napkins were all gone, toilets were abysmal. All in all, that's it. We won't be coming back here. Restaurant service should be clean; if there's a lack of staff, get some. Take a look at the BK at the train station or the MC in Dissen. That's how it should be. Sorry, but never ever. And yes, the outside area reflects a lot of things.

Always delicious food the shop is always clean staff is just top

A short, red-haired lady served us very nicely. She runs the place well and works very quickly. I love coming here and look forward to the plant-based burger!

Cheeseburgers have been too dry lately. Since you can only order from the vending machine, I'm out of there... Annoying

Supper food and even better staff.

Well, what can I say? I waited 35 minutes for three burgers and three fries. I reordered a coffee and then waited another 30 minutes for the coffee in question. The drink dispenser was "unfortunately empty" except for five varieties, and the burgers weren't that great. Starting up near the zoo with four employees on a Sunday is also more than a little daring. Nothing went right today. That's it for me here for the foreseeable future.

1. A renovation of the interior wouldn't hurt... 2. The service at Burger King is also declining; there's no table service like at McDonald's. 3. But you can go there...

Heike is the best employee I have ever seen, always friendly and with a smile on her face, which makes you want to come back 😊

Very nice service, very helpful and very clean, I can only recommend it again!

The older lady at the cash register is always very nice. The best chili cheese fries. Everything's always clean. Best BK

Friendly staff, nice outdoor seating. The mayonnaise wasn't that tasty. Otherwise, everything was perfect! Heike is great!

The staff are friendly and happy to accommodate requests. Always happy to come back for dinner.

Daniel makes a really good and competent impression, as he addressed our questions and requests directly. Keep up the good work.

Super good food and very nice staff, great customer service. Served by Daniel.

I haven't been here in a long time and I'm pleasantly surprised!

Two of 4 self-service terminals are defective

Unfortunately always dirty inside.. Drinks machine very dirty and only a small selection available

Took too long, didn't get the right food

Janine has provided a service. Thank you.

Burger meat burnt and cold wow, worst Burger King I have visited never again!!

The ordering kiosks weren't working, so we had to order at the cash register. There, they told us they only had chicken and veggie burgers because something was broken in the kitchen. The food arrived quickly, though, and it was delicious.

The excuse was that the grill was broken and only fried food was available. The employee was friendly, though. I then went to McDonald's.

Of course, once again, the packaging was too small for my order, which I unfortunately only discovered at home. Now, never again Burger King.

Delicious as always. Nice and friendly staff

Freshly prepared hamburgers and other dishes. Not from a warming rack like the competition. Everything is made to your liking, with or without extra tomatoes. I'm happy to wait a few minutes for that. The staff are friendly and the restaurant is clean.

Drive-thru open until 2 a.m. Those idiots close at 1:15.

Very friendly staff! However, the overall impression suffers because there are regular challenges with cashless payments.

We were there on June 9, 2026. We had problems with the app, but Heike helped us very quickly and friendly at the checkout. I've never had my order so quickly. Thank you very much, I'll be happy to come back.

Janine is the best. Hopefully she gets a promotion. It's desperately needed.

The food always arrives quickly. It's delicious and I always enjoy coming here. The atmosphere is very pleasant.

Despite the restaurant being very full, the staff was friendly and the restaurant was clean.

Always super friendly. Everything is top notch 👍

Fast and friendly service at the drive-thru counter by various employees, most recently on July 2, 2025 by Janine!

The employee at the drive was very helpful with the order, thank you

Heike is the best person in the world

The food was fresh and the service was top-notch. Marita was particularly positive.

Martina Ehrenfrau The food was really good

I was at Burger King today at 7:00 p.m. and saw a mouse on the restaurant's patio. I left my food and immediately left the restaurant. I don't even want to think about how clean the kitchen was. DO NOT GO THERE!!

Very poor service and incompetent employees

My nuggets tasted very soapy, the employee didn't really care lol

Heike is a very nice employee and was very personable. I was very satisfied with the service.

All employees are great especially Heike Hahnel

Nice staff Heike super nice lady prepared the food very well

We felt extremely comfortable in this establishment and were warmly welcomed. Highly recommended!

The staff on site are very friendly and nice, especially Heike.

Good evening! My best friend and I ate at your restaurant on Hannoversche Straße yesterday and we were extremely satisfied. The staff are incredibly friendly and strive to provide the best possible service for their customers. Keep it up!

Staff very friendly especially Mariola seems nice

9/10 The staff are very friendly and respond immediately if you need small things like napkins, dips, or a cup holder. The waitress always asks if you're satisfied or if you need anything. That's definitely not what you're used to from these fast food chains. It's the little things that make the difference!

Great! My dog ​​is allowed inside. Good atmosphere, people are friendly to each other. Everything is kept neat. Absolutely great!

Ms. Hahnel is a very kind woman, the service is friendly and she's also funny. The food is excellent and the place is very clean.

Bring back the Heinz ketchup, it tasted better.

Delicious food, good atmosphere and friendly staff, especially Mrs. Hahnel.

Super nice service (Heike) very courteous and friendly

A good crew is working here. Good service,

Good service and very tasty food

Very good and fast service. Ms. Krisjana does this best.

I was at the restaurant today, and a woman named Krisjana helped me place my order at the cashier. She was very polite and made sure to prepare my order according to my wishes.

Even in an empty store, food takes quite a long time to arrive.

The staff is always friendly, and the food is always well prepared. Even when the place is very busy, the wait times are short. I personally only order takeout; there are simply too many screaming children there for me to eat there.

Neat, clean Burger King with super friendly, attentive staff!!! Hats off!!!

I was at Burger King today, Hannoversche Str. 74 in Osnabrück. Many thanks to the nice lady at the counter. She was the only one serving at the time of my visit and was under a lot of stress. She was very friendly to me and the other customers and apologized for the "long" wait. She prepared my order and the others' orders very quickly, even though she was alone. I'm used to longer wait times at other restaurants, even though there are enough employees. A big compliment to the lady in black; unfortunately, I didn't remember her name.

Great and very fast service. Very friendly staff, Heike is great 🙏🏼

The lady at the drive-thru was really nice but unfortunately an extra long cheese was forgotten, which is a waste of money.

If all Burger King employees were like Heike, McDonald's would be bankrupt today! (Heike is the best woman!!)

From the service (Heike) to the food, it was amazing.

Always pleasant here. I come here almost every time I'm in Osnabrück for work. The staff is always friendly and polite. Waiting times are reasonable, depending on the number of guests. I've always found it clean and tidy. See you next time.

I really liked the service at Burger King on Hannoversche Strasse; the staff were very friendly and always smiling, and you just want to spend more money! 😉!!!

We're regular visitors here. We'd love to have the arugula fries again. Sometimes the music is distracting, especially when we're the only customers and want to chat. Longtime employees recognize us and are very friendly.

It takes a long time until the food arrives, the food is often lukewarm, the drinks machine is often insufficiently filled

Great play area for kids. I find the service difficult, as you order from a vending machine and pick up your food yourself at the counter. Otherwise, everything was fine, as usual at B-King etc.

Heike Ehrenfrau, I accidentally arrived two minutes before closing time, and the response was: I can't let anyone go home hungry. Thanks to Heike and her team

We just ordered and are extremely satisfied. I must also explicitly mention that the woman named Heike is exactly the kind of staff customers want: super nice, personable, and humorous.

Very well received and served, many thanks to Heike

It takes a long time until the food is ready, usually cold and the drinks machine usually doesn't work properly either no carbonation, no taste or there are hardly any drinks to choose from

Very friendly staff. The food was warm and delicious. We'll be back!

Clean, tasty and friendly staff

Ms. Heike is a super nice lady and has her heart in the right place. Superb staff. Best regards.

The nicest people! I made an order after the establishment was closed, but I was not refused service. The coffee machine was already turned off, so I was offered an alternative. Thank you very much!

Cleanliness is fine. Everything is a bit sticky/greasy, but that's not a problem in a fast food restaurant where everything is greasy. A woman from the staff is covered in make-up that ruins her appetite. The location was not completely overcrowded. The food on the tray is simply placed there and no announcement is made that the tray with order number xyz is ready. If we hadn't seen this by chance, it would have gotten cold on the counter.