Burger King - Neumarkt in Köln

Honestly, very disappointed... Order made on screens... no ticket to collect my order, no more paper... I point it out... no one is going to put it back. The hassle begins to collect my order and prove that I paid. Order arriving incomplete... without ticket, impossible to verify. The salad had died a long time ago.. the hamburgers had the quality of a Lendemain hambuger in the microwave. The fries thrown in the paper bag... Throughout our meal... we were bothered by people who wanted our table... waited in front and argued. I've never been so disappointed with a Burger King... I don't recommend anyone to stop there

Paid toilets? Doesn't work at all. I'm not coming back.

Food: ok, getting charged an euro for a half dirty bathroom by a guy who is aggressive when people are not paying him immediately: not ok.

You are served in bags, when you ask for a tray you are told that there are currently no employees there to wash the trays, so there are no trays. The citizen was not warm at all. Never again in this place.

Meals are served without a tray and it gets very crowded on weekends.

They charge you to use the bathroom even if there are almos in the place. The bathroom is not even clean.

Busy food cold, toilet pay 1 euro even though you have eaten there

The person in front of me put beef on the burger instead of vegan, my sauces were missing, the burger was cold and I got Cola Zero instead of normal. The people speak bad German and the place is super dirty

Pleasant and great, unfortunately a lot of beggars come to the restaurant, that's why only 4 out of 5 stars.

The service at this restaurant was absolutely lacking. After I ordered my food to eat at the restaurant, it was mistakenly served to me in a bag. When I explained this to the employee, he simply gave me a tray without correcting the error. After eating, I wanted to use the toilet, but an extremely rude man spoke to me and refused me entry because I didn't have a euro in cash with me. I showed him my receipt proving I had eaten at the restaurant, but he still wouldn't let me in. I believe this is not legal. Furthermore, not only was this person extremely rude to me, but I could also hear him treating other customers poorly. I hope you will take action. Also, there was no space to put my tray down because the station was overcrowded and everything was full of trash. The floor and tables were also very dirty. I will not visit this restaurant again.

You have to pay to go to the toilet, which is, firstly, a basic need and secondly, you MUST listen to music that the cleaning power plays on a box

It's okay for bk. Service below standard. There are always better alternatives

Completely unacceptable behavior. At 10 p.m., the upstairs dining area was closed and food ordered there was served in a bag because “there are no trays.” Of course there was no space, all five tables were occupied. The upper floor was closed. But the machine still let me choose that I wanted to eat there. One hour before closing time.

I had to cry, it was so delicious, it was simply fabulous

Loud, unfriendly and the burgers are loveless

They had a super annoying employee screaming in a microphone the whole time. It doesent even worth one star

Hi guys 'n girls, Consider beforehand whether you need to stretch your legs or hold out until the Neumarkter Galerie. The visit is half cheaper. Even though you order a menu, BK charges €1 for going to or using the toilet. My experience: saw the queue in front of the women's room & decided to use the men's seats, 2 of which were also occupied. The toilet master thought he knew me, even though I visited this snack bar every quarter. He directed me in a brusque tone to the newly designed women's toilets and loudly and clearly stated that he would inform his superior. I thought, "Hah, I'll describe the experience to your boss, but because of my hyperventilating, I looked like a homeless person in addition to my casually dressed outfit. Despite well-groomed skin, hair and clothing. After the Master of Disaster & yours truly explained the events, the supervisor defended his employee and said elsewhere it was clear that the WC'S were visited unisex, despite the gender-specific division of rooms, and would be tolerated. Otherwise, the service has not earned even a tenth of a star for quite some time now, with the arrival of the new employees. Human rights equal ZERO, ZERO%

I was there like most Burgerking good citizens didn't forget anything We ordered in-house but everything was bagged over an hour before the store closed. The toilet would have to be paid for extra when I asked the cashier, she replied that it wasn't from Burgerking itself but from another company, so there was nothing to say in that regard. Staff was friendly and quick.

Relaxed toilets - toilet service worker Ehrenmann

We haven't been to Burger King in a long time. The size of the burgers leaves a lot to be desired. At first we thought we didn't have the right burger because it looked way too small. We wanted to complain and found out that it was the burger we selected. I think it was our last visit to Burger King.

What the hell kind of toilet attendant works there? Even though something was eaten in the restaurant, the guy still demands money for peeing. A little tip, the allusion to times gone by doesn't work for me. For me that is more of an award in this case.

Horrible place. My wife ordered chicken burger and was served beef. She is a Hindu.

The service was relatively quick considering the crowd there. The ambience is nicely decorated, but in some places it is not cleaned properly. The food is good, for what you would expect from fast food.

Actually everything is fine, but this toilet employee who completely harasses you for €1 entry even though you left €10 for a burger is really disgusting

I would give 0 stars if I could

Standard like almost everywhere, nothing exceptional. On the other hand, to use the toilets you have to pay 50 cents, I've never seen that in a burger king! 😏

Customer has to pay toilet so 4€ for 4 people impudence

Vegan and Plant based burger options available. The service is bit slow and had to wait a bit. Food was okayish. Toilets are pay as you wish. Plant based burgers starts from 1.99 and above. Add-on and customization of cheese, chili, sauses, onions and tomatoes can be made each of 0.5¢ents.

Unhygienic, all old burgers are sold. Employees are totally overwhelmed

We ate at this damn place yesterday. We paid 15 euros per person and the interior was terrible. The burgers were cold and there was a charge to use the toilet. I pay extra money and taxes for the damn burger and they charge me extra money to use the bathroom. And I will never go to that damn place. I don't recommend anyone to go there. Instead, you can eat a nice warm kebab or go to other burger restaurants for 10 euros.

Just got a coffee and went to the bathroom. Coffee order got lost in the system and I had to ask, not too bad but oh well. Toilets in the basement with a notice that it costs €1, presumably for non-customers. After briefly going to the toilet, the employee still bullied me into saying "Pay!" and I wasn't believed to be a customer so he followed me up to see the receipt.

The quality of the food is good for fast food, but unfortunately orders often take a long time, which doesn't speak for "fast food". In addition, the shop downstairs is often uncomfortably full, but that's not too bad because you can eat upstairs, where it's much quieter and emptier. It's a shame that as a customer you also have to pay money for the toilet (1€), I think that's very cheeky, you should be allowed to come in for free with a receipt.

A busy takeaway...do not believe the pictures...the burger & chips recieved were literally half the size of what's advertised...ordering is easy as you just punch in your order & wait for your no to be called...the burger was very tiny & the chips dry...the specials are not really specials once you start adding stuff...

Food normal, as always at Burger King. Ambience, bad atmosphere due to all these machines in the middle of the room. And very loudly because the number has to be shouted. Servie zero, since almost everything happens at the machine and only the food is available. And it is then given to the customer with a not really good mine, sorry, that's just the truth.

I ordered and ate there and as a guest I still have to pay €1 for using the toilets.

There is someone in the bathroom who demands payment after using the bathroom, saying that the bathrooms belong to him and not Burger King's.

For me it's not fast food if you need a few minutes to order and then another 10 for 2 menus Min waits. You want to eat something quickly and easily. That's why you visit a Burger King. That wasn't the case here and is actually a disgrace when you consider that I have to wait over 10 minutes after ordering for 2 small menus. And what's really bad is that as a customer you have to pay €1 to use the toilet. If I go pee while eating and wash my hands again later after eating, I'll lose €2 for what?

A water cost €4. The toilet should cost another €1 for this. Maybe I would have even paid for it, but the toilet attendant followed me to the toilet with a mop and asked for €1 while I was getting rid of myself. impudence. Avoid the store.

Last year the staff was even friendlier. This time there were a lot of people who ordered to eat in the restaurant where their food was put there in bags anyway. If you said that you would like to eat here you get a tray and the bag is simply placed on it. In addition, there were 2 beggars in the store and really approached every customer to get money. The employees didn't say anything about it and the two continued to harass people until someone gave in and gave them money, after which the staff refused to give them food. If you allow beggars to harass everyone in the restaurant, then you should serve them as soon as they have the money for food!

Stay away from orders cannot be placed. Staff are not interested in the customer

Instead of plant based get normal nuggets, JUICE LADEN!

The food and service is quite good and you also have a nice view at the top, but I saw that you have to pay 1 euro to go to the toilet. I find that kind of cheeky

Too hot (no aircodition ). They forgot to give us one burger and two other burgers were the wrong ones. Pretty expensive too

Good quality and very inexpensive, nothing to complain about except the somewhat unclean tables

Ok if you're desperate or hungover but burger king is slowly going downhill and this place is a perfect example of why.

What bothers me is that you have to pay €1 for a toilet so that you can go to the toilet. What's the point? Toilets are free and should stay that way

Freshly made burgers and fries...

I have already noticed in other reviews that the portions have become significantly smaller but significantly more expensive. Here in Cologne, measurements are the order of the day. The orders are processed quickly, but are processed carelessly. Orders are overlooked, incomplete or partially cold. I don't even blame the staff for at least trying to get over the system. Still, I admit, this is not a place to eat well.

I can understand mistakes if there are a lot of people, but there were two more people in the establishment besides us. The food took a very long time to prepare, the sauces were not delivered, the drinks were mixed up and they refused to replace them, there were clearly fewer than 15 churos, the terminals worked poorly as usual, the staff spoke terrible German.

The staff was very rude and served the food cold.🤬🤬🤬

very bad food and drink. And onion rings very bad, burger inedible

The service is terrible! Your order is rushed in all directions, orders get lost and food doesn't spoil.

Rarely have I experienced such insolence as here. For paying guests the toilet costs 1 euro.

The plant-based hamburger tastes identical to the meat version. At the beginning I thought meat patty would already be included.

There’s a very aggressive man downstairs charging clients to pay extra in order to use the bathroom and threatening them if they don’t do. What kind of restaurant charges extra from their own clients to use the bathroom?

Use of the toilet only for cash, despite prior consumption. Extra deduction for ordering terminals that suggest that every burger that you want to order individually must be a menu (ordering burgers individually remains gray). The staff was friendly.

Food (nuggets and fries) were great. The service was stressed, but given the crowd there, that's no wonder. The atmosphere is also great, the terminals were downstairs and the tables were upstairs.

Worst BK in Cologne, if you don't count Wiener Platz, where only junkies are injecting anyway. You can't even manage to pack 3 cheeseburgers and a fries without forgetting something, but feel free to throw the €2.50 down your throat before I go in there again. Employees consistently overwhelmed, even with 5 customers in the store.

This Burger King is dirty, it stinks. My drink was not carbonated. The fries were only half full. The staff was overwhelmed or unfriendly.

It's a shame that first the cola is stolen at the counter and then you get in trouble and then you get the wrong order

Expensive and unfriendly ordering system

Quick preparation. Clean and orderly.

The toilet costs 1 euro. I was with my 5-year-old daughter last night. We have placed an order. My daughter asked to go to the toilet. I left my bag and wallet at the table with my friend. There was no employee at the entrance to the toilet. But he sat at the exit and started shouting at my daughter and me that we had to pay 1 euro for the toilet. he behaved disgustingly! There was also no toilet paper in the toilet stall. But my question is, why should I, as a customer who paid for the meal, also have to pay to go to the bathroom and wash my hands before eating? If I don't have change or only have money on my card... I understand that many tourists just go to the toilet. But if your customers have BK receipts, access to the toilet must be free! and the employee has no right to scream. Especially when there are children around

It's a disgrace that as a guest you have to pay 1 euro if you want to go to the toilet. If a stranger wants to go to the toilet almost from outside, that's okay and it's up to each person to decide how much they add, BUT the fact that we as guests have to pay is completely unacceptable!

Completely disorganized and a chlorinally unsympathetic boss. Never experienced such an unpleasant atmosphere in a BK

The food was good but not the best

Worst place I've ever been, I waited 30 minutes for my order, the food was disgusting and not tasty

If you could order: Of the 8 terminals, 4 are offline and the other 4 react so poorly that you can't really make any progress after pressing 20 times and waiting for 5 minutes. What then ends up in the shopping cart is also adventurous - so delete it, start from the beginning, move on to one terminal and play the same game over at the beginning... The best thing: some of the kitchen staff watch with fascination as you struggle at the terminal —- Wed, July 10, 2024 - it's supposed to be open until 11 p.m. It's now 10:00 p.m., everything is dark and tidy. So it must have been around for a long time. -- Not the first time.

So first I waited 25 minutes for a hamburger that was cold. And then I sat at the table where a beggar came and begged for food and rummaged around in the trash. That was my last visit.

Order too slow, doesn't taste that good, and give wrong food😤, it's not worth the money😢

As a customer you also have to pay to use the toilet. Weak…

Had to wait too long. Food tastes terrible. Never again!

I order a beef burger and the burger comb with bacon what's the point I had to throw the burger in the trash my money wasn't returned and I won't be delivered a new burger they said it was my fault the fries were cold as was the cheese sauce staff just annoying Screaming and not nice at all Mr. Ademi please fire such a filthy shop never again I won't come I would come for some water Employees please change urgently Oh yes I had to wait 10 minutes until I could pay because they are just joking at the counter

The burger was a complete disaster, I ordered a burger without bacon because of my allergy and they gave me an absolute cheek on my 5 slices of bacon, something like that is not possible, you shouldn't be able to sell something like that, and the chili cheese fries were just bad, the fries were cold and the sauce was just cold 🤮

Either pay €12 for a citizen at five guys and get nothing special or go to Burger King opposite and get nothing special for significantly less money

We have visited this Burger King twice so far - the first and the last time. We ordered through the terminal, mind you, on a Saturday afternoon, so the store was full of potential customers. Of course, with three of us, the order was larger than a cheeseburger, but we still had to wait far too long. In total we waited about 45 minutes until our order was declared “ready for pickup” on the monitor. There were countless BK bags at the counter, although we couldn't identify ours. We turned the bags over to match the order numbers. Unfortunately there was only one employee at the counter who was busy with herself and the day-to-day business. Grabbed the bag, showed the receipt and took it with me. Then upstairs to dine on site as announced (food was packed "To Go"), but ALL seats were occupied. Remarkable is the fact that no one ate, but when asked, everything was "occupied"...you know that from your Mallorca vacation. We then found a bench outside with all our bags and luggage, where we could “enjoy” our meal. Unfortunately, the food was lukewarm, but it should be mentioned that the food tasted good and, above all, was complete.

I paid over €40 for food and was refused use of the toilet because I only had one euro in cash and my son also had to go to the toilet at short notice. Ridiculous, never again. 1€ is already sick and then treating guests like that. Ace

The breadhead that stands in the basement in front of the toilets should take a step back!!! I ate a burger there with my brother-in-law and wanted to quickly wash my hands afterwards. When I came out of the toilet anteroom, he looked at me completely stupidly because I didn't put any money on my plate! I said I was a guest here and ate and just washed my hands briefly, I'm not paying for that! He then started insulting me wildly in some language and stared after me angrily until I was all the way back up the stairs! Such disrespectful behavior towards customers cannot be tolerated and if I were the manager I would definitely have kicked him out! Unbelievable!!!

Well documented but always so full lately. Otherwise great shop. I really like watching people shop from the first floor down on Schildergasse. Totally slows down ✌️

Very rude staff. They charge money for toilet even when you order foot there.

The other day I was there and the truth is that I didn't have a very good experience. I understand that when you are working you can be nice to people and want to give good service, but that and talking too much to the point that you don't give food to people because you are talking, that is something else. We were waiting for more than half an hour and once it was ready we were waiting for them to give us the food but they didn't give it to us because they were busy talking to the customers about things that weren't food or service, just talking about their things and us having to wait for them to finish the conversation so we can get our food. Not only that, I also had several problems with the order as they gave me the wrong drinks and also the food, so for me it was a complete failure to decide to go to this Burger King because the service is horrible.

This was the best toilet I have ever used. Not only was the floor clean, but also the toilets, everything was just right. There was even a refreshing scent in the air. You can even listen to good music while you do your business. Highly recommended toilet.

We actually wanted to give zero stars, but that's not possible. We (4 students) were on a school trip to Cologne. We wanted to grab something quick to eat so we went to this Burger King. People came into the Burger King begging for food. At some point one of them started stealing food from someone else's tray. The employees only partially tried to stop the food thief. The food was okay, but we decided never to go to a Burger King again (that was a bit traumatic).

Boss pretends to be a kindergarten teacher!!!

It's incredible that you go into a fast food restaurant, consume something and don't have the right to use the bathroom. And they force you to pay, as if it were a bathroom in the street. Terrible service

One of the best Burger King I've ever been in. Prices are equally as expensive as in UK. Main difference was that the food came a lot quicker. Lots of seating available.

The woman cooking in front of me started eating the sauce with her finger from the large container that holds the sauce for cooking!! She then licked her finger and ate from that container again. complete lack of cleanliness!!

Ordered from the machine (milkshake), paid in cash at the checkout. The employees were super friendly and we got our shakes super quickly. Definitely great for a short stop on the way to the train 👍🏻 However, we were there on a Tuesday evening (around 9:45 p.m.), so I can't say what it looks like at that time on the weekend.

Never again, the fries weren't cooked through.

You order food here, get a bag and have to eat standing up because they close all the upstairs places in the middle of the day. Nobody here speaks German and complaints are ignored. You order Cola Zero and get Cola. The cola tastes like mold. The guys shout the order numbers like in the bazaar. Terrible shop. Never again.

Really disgusting, rude employees with dark hair about 40 years old. The food needed to be cold after 30 minutes and then when you point it out to her she throws the food down and then says wait. Really bad and when you go to her again because she didn't give any mayo or ketchup. No apologies whatsoever. Is she seriously arrogant and says again that you have to wait 10 minutes for mayo and then she says we don't have any ketchup. I haven't seen an employee like that in a long time.

Go to McDonalds and get more food for less money. Two Cheeseburger meal is the same as one Cheeseburger at burgerking. Other than that everything is good.

Food was cold when we got there, using the toilets costs €1 for guests, dirty tables and absolute chaos Never again

ATTENTION: A cell phone was stolen today (IPhone 12 Pro Max in gray). The slim, young (approx. 25 years old), non-German-born man with a large black leather jacket, grass-green cap with a slight beard came to our table on the 1st floor and placed an A4 paper with English writing on the table (on the cell phone) and begged for money in English. When he left the table, he took the paper and the cell phone and left the building. According to the branch management, a cell phone was stolen yesterday and today!

Use of the toilet is also subject to a charge for guests (1€) — I find that outrageous.

Were there today. That was a complete disaster! People ordered after us and received their orders before us!!! After waiting for 20 minutes, we finally got our food. We will never enter this store again

I ordered my menu with Recup to produce less waste and got paper cups. Just picked it up out of habit and noticed it too late. 2€ deposit for nothing. And then there was the wrong drink in it too. That's definitely better.

Same as chain restaurants The staff was not very pleasant (maybe it was a public holiday)

The fries were flabby and cold and not salted at all. For the price I pay, it's a bad ratio. The burger meat was very rubbery, generally my whole order was cold, not even remotely warm. There were no straws either. The staff is okay, it's difficult to understand anything.

In the city center. Ideal for a short stop, the place is correct, the staff friendly and with a smile. Cleaning a bit weak. Even though it is a fast restaurant, it is no excuse.