Burger King - Neumarkt in Köln

A busy takeaway...do not believe the pictures...the burger & chips recieved were literally half the size of what's advertised...ordering is easy as you just punch in your order & wait for your no to be called...the burger was very tiny & the chips dry...the specials are not really specials once you start adding stuff...

Food normal, as always at Burger King. Ambience, bad atmosphere due to all these machines in the middle of the room. And very loudly because the number has to be shouted. Servie zero, since almost everything happens at the machine and only the food is available. And it is then given to the customer with a not really good mine, sorry, that's just the truth.

I ordered and ate there and as a guest I still have to pay €1 for using the toilets.

There is someone in the bathroom who demands payment after using the bathroom, saying that the bathrooms belong to him and not Burger King's.

For me it's not fast food if you need a few minutes to order and then another 10 for 2 menus Min waits. You want to eat something quickly and easily. That's why you visit a Burger King. That wasn't the case here and is actually a disgrace when you consider that I have to wait over 10 minutes after ordering for 2 small menus. And what's really bad is that as a customer you have to pay €1 to use the toilet. If I go pee while eating and wash my hands again later after eating, I'll lose €2 for what?

A water cost €4. The toilet should cost another €1 for this. Maybe I would have even paid for it, but the toilet attendant followed me to the toilet with a mop and asked for €1 while I was getting rid of myself. impudence. Avoid the store.

Last year the staff was even friendlier. This time there were a lot of people who ordered to eat in the restaurant where their food was put there in bags anyway. If you said that you would like to eat here you get a tray and the bag is simply placed on it. In addition, there were 2 beggars in the store and really approached every customer to get money. The employees didn't say anything about it and the two continued to harass people until someone gave in and gave them money, after which the staff refused to give them food. If you allow beggars to harass everyone in the restaurant, then you should serve them as soon as they have the money for food!

Instead of plant based get normal nuggets, JUICE LADEN!

Stay away from orders cannot be placed. Staff are not interested in the customer

The food and service is quite good and you also have a nice view at the top, but I saw that you have to pay 1 euro to go to the toilet. I find that kind of cheeky

Too hot (no aircodition ). They forgot to give us one burger and two other burgers were the wrong ones. Pretty expensive too

Good quality and very inexpensive, nothing to complain about except the somewhat unclean tables

Ok if you're desperate or hungover but burger king is slowly going downhill and this place is a perfect example of why.

What bothers me is that you have to pay €1 for a toilet so that you can go to the toilet. What's the point? Toilets are free and should stay that way

Freshly made burgers and fries...

I have already noticed in other reviews that the portions have become significantly smaller but significantly more expensive. Here in Cologne, measurements are the order of the day. The orders are processed quickly, but are processed carelessly. Orders are overlooked, incomplete or partially cold. I don't even blame the staff for at least trying to get over the system. Still, I admit, this is not a place to eat well.

The staff was very rude and served the food cold.🤬🤬🤬

I can understand mistakes if there are a lot of people, but there were two more people in the establishment besides us. The food took a very long time to prepare, the sauces were not delivered, the drinks were mixed up and they refused to replace them, there were clearly fewer than 15 churos, the terminals worked poorly as usual, the staff spoke terrible German.

very bad food and drink. And onion rings very bad, burger inedible

The service is terrible! Your order is rushed in all directions, orders get lost and food doesn't spoil.

Rarely have I experienced such insolence as here. For paying guests the toilet costs 1 euro.

There’s a very aggressive man downstairs charging clients to pay extra in order to use the bathroom and threatening them if they don’t do. What kind of restaurant charges extra from their own clients to use the bathroom?

The plant-based hamburger tastes identical to the meat version. At the beginning I thought meat patty would already be included.

Use of the toilet only for cash, despite prior consumption. Extra deduction for ordering terminals that suggest that every burger that you want to order individually must be a menu (ordering burgers individually remains gray). The staff was friendly.

Food (nuggets and fries) were great. The service was stressed, but given the crowd there, that's no wonder. The atmosphere is also great, the terminals were downstairs and the tables were upstairs.

Worst BK in Cologne, if you don't count Wiener Platz, where only junkies are injecting anyway. You can't even manage to pack 3 cheeseburgers and a fries without forgetting something, but feel free to throw the €2.50 down your throat before I go in there again. Employees consistently overwhelmed, even with 5 customers in the store.

This Burger King is dirty, it stinks. My drink was not carbonated. The fries were only half full. The staff was overwhelmed or unfriendly.

It's a shame that first the cola is stolen at the counter and then you get in trouble and then you get the wrong order

Expensive and unfriendly ordering system

Quick preparation. Clean and orderly.

The toilet costs 1 euro. I was with my 5-year-old daughter last night. We have placed an order. My daughter asked to go to the toilet. I left my bag and wallet at the table with my friend. There was no employee at the entrance to the toilet. But he sat at the exit and started shouting at my daughter and me that we had to pay 1 euro for the toilet. he behaved disgustingly! There was also no toilet paper in the toilet stall. But my question is, why should I, as a customer who paid for the meal, also have to pay to go to the bathroom and wash my hands before eating? If I don't have change or only have money on my card... I understand that many tourists just go to the toilet. But if your customers have BK receipts, access to the toilet must be free! and the employee has no right to scream. Especially when there are children around

It's a disgrace that as a guest you have to pay 1 euro if you want to go to the toilet. If a stranger wants to go to the toilet almost from outside, that's okay and it's up to each person to decide how much they add, BUT the fact that we as guests have to pay is completely unacceptable!

Completely disorganized and a chlorinally unsympathetic boss. Never experienced such an unpleasant atmosphere in a BK

The food was good but not the best

Completely unacceptable behavior. At 10 p.m., the upstairs dining area was closed and food ordered there was served in a bag because “there are no trays.” Of course there was no space, all five tables were occupied. The upper floor was closed. But the machine still let me choose that I wanted to eat there. One hour before closing time.

Worst place I've ever been, I waited 30 minutes for my order, the food was disgusting and not tasty

If you could order: Of the 8 terminals, 4 are offline and the other 4 react so poorly that you can't really make any progress after pressing 20 times and waiting for 5 minutes. What then ends up in the shopping cart is also adventurous - so delete it, start from the beginning, move on to one terminal and play the same game over at the beginning... The best thing: some of the kitchen staff watch with fascination as you struggle at the terminal —- Wed, July 10, 2024 - it's supposed to be open until 11 p.m. It's now 10:00 p.m., everything is dark and tidy. So it must have been around for a long time. -- Not the first time.

Order too slow, doesn't taste that good, and give wrong food😤, it's not worth the money😢

So first I waited 25 minutes for a hamburger that was cold. And then I sat at the table where a beggar came and begged for food and rummaged around in the trash. That was my last visit.

As a customer you also have to pay to use the toilet. Weak…

Had to wait too long. Food tastes terrible. Never again!

I order a beef burger and the burger comb with bacon what's the point I had to throw the burger in the trash my money wasn't returned and I won't be delivered a new burger they said it was my fault the fries were cold as was the cheese sauce staff just annoying Screaming and not nice at all Mr. Ademi please fire such a filthy shop never again I won't come I would come for some water Employees please change urgently Oh yes I had to wait 10 minutes until I could pay because they are just joking at the counter

The burger was a complete disaster, I ordered a burger without bacon because of my allergy and they gave me an absolute cheek on my 5 slices of bacon, something like that is not possible, you shouldn't be able to sell something like that, and the chili cheese fries were just bad, the fries were cold and the sauce was just cold 🤮

We have visited this Burger King twice so far - the first and the last time. We ordered through the terminal, mind you, on a Saturday afternoon, so the store was full of potential customers. Of course, with three of us, the order was larger than a cheeseburger, but we still had to wait far too long. In total we waited about 45 minutes until our order was declared “ready for pickup” on the monitor. There were countless BK bags at the counter, although we couldn't identify ours. We turned the bags over to match the order numbers. Unfortunately there was only one employee at the counter who was busy with herself and the day-to-day business. Grabbed the bag, showed the receipt and took it with me. Then upstairs to dine on site as announced (food was packed "To Go"), but ALL seats were occupied. Remarkable is the fact that no one ate, but when asked, everything was "occupied"...you know that from your Mallorca vacation. We then found a bench outside with all our bags and luggage, where we could “enjoy” our meal. Unfortunately, the food was lukewarm, but it should be mentioned that the food tasted good and, above all, was complete.

Either pay €12 for a citizen at five guys and get nothing special or go to Burger King opposite and get nothing special for significantly less money

I paid over €40 for food and was refused use of the toilet because I only had one euro in cash and my son also had to go to the toilet at short notice. Ridiculous, never again. 1€ is already sick and then treating guests like that. Ace

The breadhead that stands in the basement in front of the toilets should take a step back!!! I ate a burger there with my brother-in-law and wanted to quickly wash my hands afterwards. When I came out of the toilet anteroom, he looked at me completely stupidly because I didn't put any money on my plate! I said I was a guest here and ate and just washed my hands briefly, I'm not paying for that! He then started insulting me wildly in some language and stared after me angrily until I was all the way back up the stairs! Such disrespectful behavior towards customers cannot be tolerated and if I were the manager I would definitely have kicked him out! Unbelievable!!!

Well documented but always so full lately. Otherwise great shop. I really like watching people shop from the first floor down on Schildergasse. Totally slows down ✌️

Very rude staff. They charge money for toilet even when you order foot there.

The other day I was there and the truth is that I didn't have a very good experience. I understand that when you are working you can be nice to people and want to give good service, but that and talking too much to the point that you don't give food to people because you are talking, that is something else. We were waiting for more than half an hour and once it was ready we were waiting for them to give us the food but they didn't give it to us because they were busy talking to the customers about things that weren't food or service, just talking about their things and us having to wait for them to finish the conversation so we can get our food. Not only that, I also had several problems with the order as they gave me the wrong drinks and also the food, so for me it was a complete failure to decide to go to this Burger King because the service is horrible.

This was the best toilet I have ever used. Not only was the floor clean, but also the toilets, everything was just right. There was even a refreshing scent in the air. You can even listen to good music while you do your business. Highly recommended toilet.

We actually wanted to give zero stars, but that's not possible. We (4 students) were on a school trip to Cologne. We wanted to grab something quick to eat so we went to this Burger King. People came into the Burger King begging for food. At some point one of them started stealing food from someone else's tray. The employees only partially tried to stop the food thief. The food was okay, but we decided never to go to a Burger King again (that was a bit traumatic).

Boss pretends to be a kindergarten teacher!!!

It's incredible that you go into a fast food restaurant, consume something and don't have the right to use the bathroom. And they force you to pay, as if it were a bathroom in the street. Terrible service

One of the best Burger King I've ever been in. Prices are equally as expensive as in UK. Main difference was that the food came a lot quicker. Lots of seating available.

The woman cooking in front of me started eating the sauce with her finger from the large container that holds the sauce for cooking!! She then licked her finger and ate from that container again. complete lack of cleanliness!!

Ordered from the machine (milkshake), paid in cash at the checkout. The employees were super friendly and we got our shakes super quickly. Definitely great for a short stop on the way to the train 👍🏻 However, we were there on a Tuesday evening (around 9:45 p.m.), so I can't say what it looks like at that time on the weekend.

Never again, the fries weren't cooked through.

You order food here, get a bag and have to eat standing up because they close all the upstairs places in the middle of the day. Nobody here speaks German and complaints are ignored. You order Cola Zero and get Cola. The cola tastes like mold. The guys shout the order numbers like in the bazaar. Terrible shop. Never again.

Really disgusting, rude employees with dark hair about 40 years old. The food needed to be cold after 30 minutes and then when you point it out to her she throws the food down and then says wait. Really bad and when you go to her again because she didn't give any mayo or ketchup. No apologies whatsoever. Is she seriously arrogant and says again that you have to wait 10 minutes for mayo and then she says we don't have any ketchup. I haven't seen an employee like that in a long time.

Go to McDonalds and get more food for less money. Two Cheeseburger meal is the same as one Cheeseburger at burgerking. Other than that everything is good.

Food was cold when we got there, using the toilets costs €1 for guests, dirty tables and absolute chaos Never again

Were there today. That was a complete disaster! People ordered after us and received their orders before us!!! After waiting for 20 minutes, we finally got our food. We will never enter this store again

Use of the toilet is also subject to a charge for guests (1€) — I find that outrageous.

ATTENTION: A cell phone was stolen today (IPhone 12 Pro Max in gray). The slim, young (approx. 25 years old), non-German-born man with a large black leather jacket, grass-green cap with a slight beard came to our table on the 1st floor and placed an A4 paper with English writing on the table (on the cell phone) and begged for money in English. When he left the table, he took the paper and the cell phone and left the building. According to the branch management, a cell phone was stolen yesterday and today!

I ordered my menu with Recup to produce less waste and got paper cups. Just picked it up out of habit and noticed it too late. 2€ deposit for nothing. And then there was the wrong drink in it too. That's definitely better.

Same as chain restaurants The staff was not very pleasant (maybe it was a public holiday)

The fries were flabby and cold and not salted at all. For the price I pay, it's a bad ratio. The burger meat was very rubbery, generally my whole order was cold, not even remotely warm. There were no straws either. The staff is okay, it's difficult to understand anything.

In the city center. Ideal for a short stop, the place is correct, the staff friendly and with a smile. Cleaning a bit weak. Even though it is a fast restaurant, it is no excuse.

Busy fast food outlet on a bustling pedestrian shopping street. Food was pretty good and exceeded our expectations. Very crowded at times. There is indoor seating but staff had difficulty keeping tables clean.

Despite the store being full, the order was received quickly and we even found a table. Top 👍🏻👍🏻

Food was good as usual from Burger King but the tables were dirty, you could feel the layer of grease on the table, and there was wrapping paper from other guests everywhere that they didn't clear away.

A catastrophe, never again. We wanted to eat something quickly on site and we got everything in bags without a tray. Terrible.

The employees couldn't speak German. It was not possible to communicate well and therefore the service was very poor. I would also have to pay €1 to wash my hands after eating.

The store is completely fine. Deductions for having to pay 1 euro for the toilet and for the fact that the employee, who obviously only spoke English, reached into the fries display with his bare hands and helped himself to them.

Imagine eating for 40€ and then they have audacity to charge 1€ for toilet use. Animalistic and disgusting. I didn't even go in and felt how awful they smell.

There are enough terminals and you still don't have to wait that long despite the high number of customers.

branch, fairly centrally located, usual very good selection, super fast service, also through the order screens, for visitors in a hurry.

Some unfriendly employees and (especially) cleaning staff that constantly want to wipe between your legs while you eat, the food is ok

Treated very poorly they skipped my order. I wait 20 minutes for them to finally prepare my order. Employees don't even understand English. Google translate to German didn't help either. Terrible experience!

Poor service, I ordered dine in and they gave me as takeaway and messed up. Chilli cheese fries had less sauce and was all over the place. I had to wait for around 10 minutes to receive my order which was placed right in front of my eyes yet not served to me. The people working were impolite and ignorant. Food was cold and stuck to the wrapper. Very disappointed with the overall experience.

This is catastrophe. It doesn't taste good, I ordered a wopper but it tastes like hay. Cola is bad too, it's not cola, just water with sugar

Unfortunately it's completely dirty and even though it's a Saturday evening, it's only open downstairs. Even here, old remains under the tables are not removed.

Smells bad, servis is slow, taste is terrible.

Burger King... Toilet costs 1€ and you are pointed out very rudely - outrageous

Although a busy Saturday, the service at the counter was faster than a kiosk, and friendly. Got two fresh cheeseburgers within a couple minutes.

Unfortunately the burgers were cold☹️

Friendly staff, Unfortunately due to current situation(COVID), only a few seats available to eat in.

They kicked us out at 8:30 p.m. while they are supposed to close at 11:00 p.m.

On three occasions I asked the person to please without pickles. and when I got home my burgers had pickles. The service is terribly bad.

First, the positive things. The order went smoothly, coupons were recognized perfectly at the kiosk. Everything went well when we picked it up, very busy shop, but still a nice gentleman who was responsible for handing out the food. There is seating on the upper floor, which is very busy, so it can take a while until a seat becomes available. The menu I ordered was typical of Burger King, no deviations were apparent. Now to the part why only one star was given. The tables are full of rubbish and sticky, after almost an hour an employee came to clean them. Anyway. But the climax is yet to come. After eating, like everywhere else, you want to go to the toilet for a moment. You are welcomed in the basement by a sticky floor and an extremely bad-tempered gentleman who shouts at everyone to put the €1 "fee" on their plate. This is written on a self-made sign. I cannot answer whether the employee brought this to supplement his salary or whether BurgerKing is having financial difficulties despite its good location. But since when did Burger King charge a €1 fee for the toilets??? It would be very possible (as is usual at other BurgerKings) to print a numerical code on the receipt with which the toilet door could be unlocked as an alternative to inserting a coin. But charging a flat rate of €1, even for restaurant guests, is an outrage. Then shouting loudly at everyone to cash in is the height. At least there are enough people who scurry past him and ignore him to avoid the €1 “fee”. Friendly. If this employee stopped treating people in an inhumane way, or if he were fired, this would be a 4 star rating. So that the gentleman can be identified based on his working hours: Visit to the restaurant on Tuesday, April 2nd, 2024. Visit to the toilet at around 6:15 p.m

If you're looking for a familiar place to eat with friendly service and great food, here is the place. Just a nice and easy food stop with the self service like a normal burger king. Who doesn't love a good burger king.

The stuff is so slow and when I say slow I mean it in both ways. It should also be cleaner

Eating cold takes a long time. No hello, no goodbye, thank you or please.

We try BK in every country we go and by now Germany has the best. Tasty and fresh.

Good Burger King, the waiting time was only a few minutes despite many customers, the seats in the upper area are very nice, with a small view of the city center. Cleanliness was quite ok. Food was delicious.

Instead of a chicken sandwich they put a beef sandwich. The administrator behaved arrogantly and refused to change.

Cold food, rude service at the counter. Simply terrible. And that even though there wasn't much going on. Never again.

The staff of your institution behaved very ugly towards me. On March 26th I ordered three burgers with the kids. Two with beef and one with chicken. In the amount of 39 euros. They put three beef burgers in the order. The employee refused to change the burger and was rude to us. I don't recommend this place to anyone. Noorish service.

The staff takes a long time to prepare and distribute the orders. If you eat on site you should be prepared to be approached by many homeless people at the table asking if you have money or food for them. The staff doesn't seem to care and searching through leftover food is also acceptable here.