Burger King Munich in München

0/5 I wanted to order and guess what, none of the ordering machines functioned, I had to wait for 15 minutes when the employees just ignored me the whole time. When I finally had a "pleasure" to speak with the employees, they got my order wrong and understandably I didn't want to pay whatever I didn't want to. And the employee said they can't cancel one product and send me away. "Than go! Don't get anything". Awful

I got my absolutely cold chili burger exactly after 1 minute. Namely from an unkempt saleswoman who constantly kept her hand in her trouser pocket. Never again 😡

If you want to wait 20 minutes for a simple whopper, this is the place for you. The store will never see me again!

My colleague and I arrived in Munich after a train ride of several hours. Then we finally wanted to treat ourselves to something to eat. I had two burgers, fries and nuggets. The problem with the whole thing was that the food had a roughly estimated core temperature of around -4 degrees. The worst thing was the fries. They tasted like they were fresh from the freezer.

Food is cold! Staff have no idea what they actually do, toilet facilities are a disgrace and you have to pay €1 for it. For me it's a complete disappointment

It was just catastrophic, a mess and the tables looked very unappetizing, you could have at least gone over them with a wet cloth

A Burger King that is not clean and even as a restaurant customer you have to pay €1 for the toilet

Processing in the event of incorrect delivery was fantastic. The missing extra cucumber was delivered via express delivery in a sustainable cardboard coffee cup - quickly! Thanks to the very competent Manager on Duty on the phone!

I got a moldy milkshake, I'll never go there again!!!!!!!!!!

Nice food but they don’t wear gloves and the wc is extremely disgusting considering they charge you 1€ to get in 🤓.

Complete failure... Incompetent team! A lot of the menu wasn't available at all, then something was ordered that was supposedly no longer available. It wasn't possible to pay with a card. Order was not given completely. Patties are on the floor in the kitchen. Employees are screaming at each other. Speechless... Never experienced anything like this

What the hell? I'm a tourist in Munich and I came inside to order food and it happened that if I needed to go to the toilet I had to pay 1€... I bought my food and I just need to go quickly to the toilet, and all the employees ignored the fact that I really needed to go in the toilet, I have swiss francs that are not accepted, and the machine doesn't accept credit cards... All the employees were insensitive to my problem and they completely ignored and jocked up my situation, I never thought to have something like this happening to me in a burger king, but perhaps in all Munich it's like this, so I'll review all burger kings with 1 star, and I will only visit McDonald's during my stay here A side of this cringe situation, all the tables that I found were dirty... But it ended up to be my mistake as all the reviews here are telling that visiting burger king munich is a nightmare...

Why should you order in English when you live in Germany, huh? How can the people who work in Germany not speak German? Who decided that they can work there? LEARN GERMAN IF YOU WANT TO WORK IN GERMANY

Burgers and fries were quite old. No receipt at the machine. Toilet for 1 euro without receipt and soap. Very disappointing.

Had Bacon King meal. Food was fresh and hot

Good space, service and service to improve.

No trays available, dirty places, trash cans full, beggars in the restaurant…

Under all hell. Dirty to no end, people come begging, staff don't care. Garbage above all!!!! Better leave it be and give it somewhere else

I threw everything away. Burger was old and smells bad. Nuggets and fries weren't that fresh either. The staff was nice but in general everything sucked. I won't go back to fast food like McDonald's or Burger King. No no no. That's unhealthy. Better a sandwich from the supermarket...

Even though you order food there, you have to pay €1 for the toilet. There were blood splatters on the toilet wall and the best thing is that you can't even wash your hands because there is no water coming out of the tap. 🙃 I have no idea what else to say about that...

I recently ordered from this branch using the order machine. The machine has repeatedly removed products from my shopping cart? and constantly threw me back to the homepage, which made the ordering process unnecessarily difficult. In addition, one of the machines was completely switched off. After I was finally able to pay, I discovered that the wrong burger was listed on the receipt. So I went to the checkout to clarify the misunderstanding and point out that the machine might not be working properly. Unfortunately, I wasn't greeted warmly there. An employee said straight away that something like that couldn't be the case and called in a second colleague. This second employee was extremely angry and completely unfriendly to me. She didn't even try to see if the ordering machine actually had a problem. Instead, she immediately claimed that I had selected the wrong product and repeatedly emphasized that the system could not make a mistake. At least I got the right burger in the end and the food tasted okay, but the interaction could have been much friendlier and more professional.

I redeemed my points to get 2 free small fries, a total of 400 points that were activated in the app and went through the checkout. At the checkout the employee tells me that I can't do that and that she can only give me 1 small fries, even though the two app coupons have gone through my eyes!! She called a manager for me who argued with me and said that I couldn't do that in the app, guys I was done.. 😂 It's already difficult to collect these points and then you don't get what was redeemed. Please do training with all employees about the app/coupons/service/friendliness and how to prepare food because our food was already old. As a former Burger King employee, I can only say that I have worked in larger restaurants with drive-thru and I have still served customers better. Are there better Burger King branches in the city, please stay far away from them!! 🙅‍♀️

Actually a Burger King in a very good location and visually rather appealing, but the employees aren't really on their toes and a line that stretches out onto the sidewalk is not uncommon. Cleaning more often would also help

Unfortunately I am very disappointed with this branch. Staff very rude and don't know their menu. The shop is unclean, tables are dirty and they are also stuck together. But what I find most cheeky is that you have to pay 50 cents extra for ketchup or mayonnaise even though the menu includes fries. Why should I eat my fries dry? I would advise everyone not to attend these finals.

Funny to see how people working here are charging 2 Euros for a ketchup packet, while the burger cost itself starts from 4 Euros and above.

There are only 3 terminals, most of which don't work properly or don't work at all! The location is too poorly staffed for this. Fast food is more like a pizzeria in the area. Overall, a bad concept from BK

No coupons, no free toilets even though u make a purchase. After paying 1€ for toilet they are very dirty Vegan nuggets were not fresh as they were soft but topped with crispy ones.

Cleanliness inadequate. Terminals switched off. Coupons are not accepted. Too expensive (Whopper Jr: EUR 5.00) I left without consuming.

Average. This place seems to have gotten worse, with confused staff, incorrect change and (when I went) no digital systems running.

This shop should be closed and I was given a milkshake that didn't taste good. When I complained, the only answer I got was that the employees couldn't do anything

French fries and burger were cold and tasteless. Also, internet was not working so paying with a card took way too long. Avoid if possible.

Having to pay in cash to enter the toilet to even wash your hands, considering you paid for a meal, should be a crime.

Terrible service terrible service forgot to put half of the order delivery took quite a long time food not very tasty

I asked for basic sauces, he didn't give.

I definitely do not recommend it to anyone. Might be the worst Burger King I've ever seen in my life. The employees are extremely disrespectful. I gave them a QR code from the Burger King app. I just wanted to buy a whooper. But the QR code was wrong and read it as Big King menu. I said that this was wrong and that I did not want to buy a menu. I said I wanted to cancel the order and scan the QR code again. The woman working said she wouldn't let me scan the new code and I had to get the menu. (Like a joke) Yes, he didn't cancel the order and said unreasonable things like it's your fault that the code is wrong and I don't allow you to buy anything else. He even left the safe and went to the back. Then when he came back he said if I wanted to buy this menu I could buy it, otherwise I couldn't buy anything else. Is this a restaurant or am I dealing with the mafia? I told him that I would not force him to buy anything, that he should cancel the order and that I wanted to order again. The woman fought with me and behaved disrespectfully. I talked to the chief and explained the situation, but he did not understand the situation either. It's a truly awful place. I can tolerate everything, but never disrespect. It may also be the slowest Fast food restaurant in the world. I know that this place has been serving very slowly for years, but I have not written a comment here until today. Now it would be useful to point this out too!

The food was inedible, completely over salted and dry. Afterwards I had stomach pains and discomfort...

Dirty and flickering lights, unfriendly staff and no one wears gloves, a woman blows her nose and then touches my fries disgusting 🤢

Worst quality I've ever seen in any BK branch!! coupons doesn't work because of Octoberfest 🤑 yeah and very rude staff 😥😔

As it is in the city’s central area with lots of shops all around, it kind of lacks cleanliness. Yesterday I went there for a quick bite and to use the washroom as it was raining too much. The washroom smells so bad there. Also the food was kinda badly made. I’ve had better food in different Burger King outlets. In this outlet they didn’t have all the menus.

Don't go to Burger King, the burgers taste better at home, the coupons don't work, the machine for the receipts is empty, one of the worst experiences I've ever had, the mayo tastes expired, the fries were cold and there wasn't even one with the drink Straw then a toilet that is completely dirty but for which you have to pay 70 cents

By far the worst BK branch we have ever visited. Toilets dirty (despite a 70 cent fee). The same goes for the rest of the ambience, everything unkempt and dirty. It's a mystery to me that the branch is still being operated like this.

You have to pay 70 cents to use the toilet. Completely dirty. Simply disgusting. An absolute disgrace. Toilet completely filthy.

Avoid if possible. We arrived late in Munich so we decided to go to BK knowing it would not be the best meal of our life. But this was just ridiculous. First of all burger and fries were cold and dry like not made on order. I selected vegan cheese burger - the reality is far from the picture I selected on the menu (no salad no veggie) just bread and pickles… Also got normal sauce when I selected vegan (it was clearly an option). At the counter, personnel does not talk to you, they just drop everything in the bag without even checking your order nb or looking at you. Thanks to the screen I could guess the order was mine. Now I wrote this review because I have been to other BKs in Europe late evening and this was just the worst of the worst.

They don't even have free customer toilets here, which is required by law. Oh and no water or soap in the toilet and excrement on the toilet walls, not recommended

They lacked a souce, gave me a small drink and an ice cream all at once on my order. In addition they refused to give me the ice cream later as if it costed them a lot to do the things right. Don‘t come to this restaurant

Just terrible Dirty, broken terminals and long waiting times

A toilet on the A9 is cleaner than here. Disgusting! As a guest you pay €0.70 for the toilet and get the disgust of life.

Pros and cons ✔️Whopper was fresh ✔️Ordering at the counter was quick ✔️App vouchers are accepted ✔️friendly employee who takes the tray from you ❌️Long chicken, lettuce wilted, but still within limits ❌️ all self order terminals ❌️Cashier could look friendlier😁 ❌️Ventilation quite loud in the store

Very bad experience, they did not give me my order correctly, they omitted things and they were rude, speaking badly without understanding them, I do not recommend it.

It's a Burger King. It tells everything.

Saturday was actually open until 6 a.m. but they were sent outside at 4:40 because it was “closed.”

the burger is cold and the bun is cold..

Paid toilets, unfriendly staff, dirty tables, no servers, coupons don't work.

Some cashiers are not at all friendly when serving at night

Extremely hot, without air conditioning and more than 30º outside and inside. Some cold potatoes. The treatment of the correct staff. The high price.

I would rather die from hunger than eat here again. Unsalted fries, dirty place, can’t even wash my hands before eating.. too hot on the second floor. The quality of parties is not as good as earlier. And prices are higher than in Mc. Nah, never eating this crap again!

Gave me ancient nuggets to take with me. 4 new ones on top and all black on the bottom. The waitress didn't understand me three times.

Worst menü ever i cant even find what to order from screens!

Went in to grab a snack and use the bathroom. I went to the bathroom first and decided that it was a good indication that I should find somewhere else to eat. My feet stuck to the floor, the water didn't work in the bathroom (hopefully the staff has a different sink to wash their hands) and the whole place had a run-down feel to it.

I would give 0 stars if I could, took our receipt so we couldn't prove they got the order wrong and then just gave a horrendous replacement nowhere near the item. Same thing happened last time. Don't give this place a chance. Worst place I've ever had the misfortune of going to. Don't try and order Sundae's, they never give them and ignore they exist. Wasted money. Place is also disgusting, weird since I literally got yelled at by a cleaning lady for just walking to my table where my fiance was waiting with maybe most of our order after trying (and failing) to get the literal food I ordered.

Toilet only for non-refundable payment! We were at the Sonnenstrasse branch on Sunday and wanted to have a leisurely meal after visiting the zoo; the children urgently needed to go to the toilet. There is also a turnstile with a coin slot that can only be used for 70 cents, even for the little ones. When we asked at the counter, we were told that the children had to pay as well as us and that there would be no credit towards the meal. What kind of world do we actually live in now? We have NEVER in our lives paid to use the toilet when eating out at a restaurant. You can even get a coupon at every rest stop. In addition, the employee (branch manager) was extremely unfriendly. We immediately packed our things and left. By the way, the branch was empty, now guess why... you will NEVER see us AGAIN.

It's like in the 3rd world, but with Munich prices

While copying McDonalds they forgot they have to give a fast service. And their order machines are the worst it keeps restarting after every 5 mins.

70ct for the toilet as a guest is a joke.

Decent food, average times, but the cleanliness of the place left something to be desired. The ordering stations didn't work or got stuck in the middle of ordering. In general the atmosphere was heavy and the impression was that of little cleanliness.

So, somehow it managed to get worse over time. As of today, in this particular restaurant: 1. self-service machines aren't updated, so they don't have an option to scan a QR code and then check your discounts on the screen. 2. self-service Cola dispenser was removed, but an option for self-service Cola was added to the menu. genius. 3. cleaning is basically absent - tray holders (for used trays) are full, tables aren't clean. 4. instead of curly fries that I've ordered I've got normal ones without any explanation. Together with the increase in prices (or rather decrease in discounts for two-burger menus) I think that I'll avoid this franchise in the future.

Incredibly dirty toilets, no toilet paper and right when the branch opens. Then pay another 70 cents for it!

The burger was packaged upside down and looked like it had been used as a punching bag before being handed out. Would not recommend the store.

The food was prepared quickly and tasted fresh. Unfortunately, there was a very disgusting brown lump of slime on the burger paper. Unfortunately, I really couldn't identify what it was. Maybe it's just older meat. Still, that shouldn't be the case.

They are slow, also forgot my sauce, its very expensive for it's service. Don't eat here.

Catastrophic. Coupons are not recognized at the counter. So you have to queue at the counter. No trays or napkins. The garbage needs to be emptied again. Unfortunately, this is not the exception here. It looks similar in all BK branches. Sad.

No more Heineken, air conditioning doesn't work, burger was really bad, ordering machines don't work either. 0/10 not recommended

Burger was ice cold. Really didn't enjoy it. Service was fast, but what do you expect when all the burgers are just cold. It had been ready for a long time because you could taste it. Not fresh at all and the whole burger stuck together. Everyone in the restaurant also has cold burgers and are not happy either!

Waited ages for my order. The place feels dirty .... the food....well it is Burger King

My experience at Burger King was very positive. The burgers, fries and drinks on the menu were delicious and satisfying as always. The quality of the meat and the harmony of the sauces create a perfect taste profile. Additionally, the cleanliness and order of the restaurant was remarkable. The employees are fast and friendly, orders are usually prepared in less time than I expect. Prices are also reasonable. The quality of service is generally good, even during peak hours, but could be a little faster. In general, it is a preferred place for burger lovers. I will definitely come again.

No necessary towels were offered and the staff was very unfriendly and had no patience

Essential hygiene within limits

Really dirty place, rude staff €0.7 to borrow a toilet when you have just paid €25 for food and have no change, the staff shrugs their shoulders and cannot/will not help”total indifference”. Cola etc. Running down the walls and pictures, really disgusting!!

Rarely seen such a poorly managed Burger King. Fries and burgers are dry, the service stations with servings are empty except for one, the ordering terminals are dirty and the toilets are the worst thing. Sticky, littered, dirty bowls and door handles. And then charging 70 cents for it is the bottom of the barrel. Just disgusting.

The cleanliness was good and the staff was friendly and accommodating.

Very unkempt and lots of rubbish. Toilets cost money, even if you are a guest here. Toilets are also very dirty. Eat as usual.

Please no one come to this branch. The employees are very rude.

1. The floor, chairs and tables are dirty 2. They make you pay to can go to the bathroom, but they make you pay for a dirt bathroom, they don't clean it, and also the smell is bad 3. They don't give you ticket, you have to now your number when they put it in the screen

It’s super hot inside. Air conditioner is not working especially on the second floor. You pay for the washroom. Ridiculous. Simple rule from childhood “wash hands before meal” doesn’t work here if you have no coins! No sanitizer Poor people working at the front - overloaded

i saw an roach this place has never been cleaned

Heroin dishes instead of soap and toilet paper in the 70ct toilets. After you have paid without a receipt and are bathed in sweat waiting for your order at an indoor temperature of 30°C (the ventilation and air conditioning were not switched on), you fervently hope that you will forget the pictures from the toilets and desperately try to imagine a clean kitchen. Intoxicating.

Unfortunately, the entire store is always very dirty and the service is always very slow. Burgers prepared very carelessly. Not recommended.

Ode to Burger King I eat my menu I want to go to the toilet Toilet costs €0.70 I only have a 10 I go downstairs and get my money changed for the toilet The smallest coin I get is a €1 coin Automat wants it to fit He swallows 10 cents I use the toilet They don't have soap I leave the restaurant with dirty hands

I wanted to go to Burger King for the first time in my life. I was COMPLETELY disappointed! The store is completely dirty and it looks like the store has never been cleaned! The staff is rude and not understandable. There were also only 3 employees. One screen where you can order was broken, there were two others where many had to queue. You had to remember your order number and it wasn't printed out. In addition, they were completely dirty. You can't speak of hygiene and cleanliness here! The tablet you received was dirty, sticky and full of crumbs. There was just a new piece of paper on it. The food was also not edible and simply disgusting. You also had to pay for the toilets! The food was also only lukewarm and it simply didn't taste good anymore! One thing I can recommend to you: go to McDonalds instead of this dirty store. An outrage! Definitely don't go there!

The worst branch in the world. Definitely don't go here. Very unfriendly and rude when dealing with customers. I went to Burger King every now and then, but never again. Incredibly disrespectful staff. I was there on June 28th around 12 p.m. A man who thinks he is the boss of the world treated customers very badly.

Long waiting times, customers who order after you arrive early. You don't get a receipt at the terminal and the order is never complete, burgers are forgotten. If you want to complain about something, it is of course difficult without proof. The floor sticks endlessly. The toilet is chargeable, which I don't understand in a restaurant, since I spend a lot of money there, at least a solution should be found so that guests can use the toilet for free. The tables are dirty and the return carts for tablets are not cleaned up either. All in all, a disastrous Burger King.

Tables dirty, investment backlog, you have to pay 70 cents for the toilet, there is no soap in the washroom, the disinfectant is empty, and the water at the sink is turned off, the turn is dirty, even the blue ceiling light doesn't help to hide this.

Sauce finished with water and dirty room plus our order was messed up, probably the worst BK in the Schengen area. Order taken on site and despite everything we were given bags to take away

Awful place. Staff feed meat products instead of plant based options and laugh at customers. If you usually buy plant based avoid this branch

TO FLEE. Waiting for 30 minutes, people went before us. Incomplete order and when we make it known, we are entitled to a disdainful look. I'm not even talking about how dirty the place is. You will also have to pay 70 cents to access the toilets. This brand doesn't even deserve to be called Burger King. Instead, go to the McDonald's next door (I haven't tried it but it will definitely be better).

Dirty place inedible food undrinkable drinks. A mess.

1. They charge you for the bathroom 2. They don't give you trays 3. They didn't give us the King Jr. dessert and when we asked for it they said it didn't exist 4. They don't give tickets, you have to learn the order number by heart 5. Dirt

I can’t imagine how good the ingredients used in a restaurant where the toilets all cost money (there are things to buy), and then you still have to wait for a long time.

Just had food here and paid 70 cents to use the bathroom. Both bathrooms had no hand soap. I spoke to a member of staff upstairs who wasn't interested and went on with her business. Spoke to someone downstairs who eventually went to get a small cup of soap but with no sense of urgency so I left dirty handed. The place was very quiet so not as if they were rushed off their feet.

We wanted to order at one of the columns, they were not really working, and by the time we wanted to pay it said that there was a problem. We went to an other, and the issue was the same so we had to go and order at the cashier. I took a photo of what we wanted to order at the column so it would be easier to tell the cashier, and she told that it would be an extra for us to order one of the items, but on the column it didn’t cost any extras. When we got our meal, and wanted to start to eat we realised that all hand sanitizers were either empty or damaged. The toilets cost 0,7€ and you can only pay with coins.