Burger King Munich in München

Kiosk was not working both and the staffs I don't want to say more

Service didn't want to serve, spoke very quietly and looked elsewhere while we were talking. Tables dirty everywhere. Food lukewarm... why doesn't anything change here. Same disaster as a few months ago.

Unfortunately our burgers are always cold. After complaint, it is heated in the microwave. Not edible

That was the worst Burger King visit of my life. The staff was extremely rude. We were served old chicken wings, and when we asked for fresh ones, they simply threw the same ones back in the oil and gave them back to us. All the burger patties were cold and tasted stale. The girl at the cash register wasn't even wearing a Burger King uniform, and the kitchen staff weren't wearing hats – an absolute minimum standard of hygiene! Completely unacceptable!

Worst burger king I have ever used. Rude staff , ordering units not working and refusing to take orders at the counter. When I finally found a working one no receipt as no paper in machine. Asked for a receipt and had to wait 10 minutes to get one by then my food was cold so threw it away ! Don't go there

Need to pay $1 Euro to get in the toilet on 2nd floor. No discount for consumer! One of the 3 kiosks is not open/operational.

The employees are very disrespectful.

The worst Burger King with the worst staff ever. You want to redeem your Burger King bonus points at the ordering machine and what about? The burger was not available and the points were deducted. After trying to explain this to the staff, they were more than annoyed and told off that you couldn't redeem the bonus points at the ordering machine. First of all, how are you supposed to know? And secondly, you can say it another way. I lost my appetite after the discussion. Not recommended! By the way, the points came back after scanning at the checkout. The sound makes the music. This burger place is not Burger King like. hands off

All employees are rude to customers except the girl who works at the cashier.

This is a clear case for the health department!! I have rarely experienced such lack of hygiene and cleanliness when you look under the spaces between the benches, the floor, tables and windows, and oh God that's not enough about the disgusting conditions in the toilets... there is bad mold on the brush and the silicone, the taps work at minimum and there aren't even any towels!! I'm just speechless! Why hasn't anyone reported this yet?! The employees are a joke and care about everything but not the store and certainly not the customers!! Here you should clearly involve the health department.

The most run down and crappy BK I've ever been to.

Even if you set the Burger King standard, this “restaurant” falls well short. Only three kiosks, one of them broken. Many products are not available and blocked, but there are no products that are not blocked either. Apologies or compensations? None. The pictures of the sauces don't match the text and the employees have something completely different. Unfortunately it cannot be checked because the printers run without paper. Received chicken patty in plant-based paper, was remade upon request, but no apology and no compensation. King Jr. Meal is available without a box and with old products. The toys from the display case (which are in the bag) are not there, they are just samples. On my incomprehension. I suddenly find out that the key to the display case is probably simply gone and the contents in this branch simply have nothing to do with the available options. Employees seem listless to annoyed.

The food has a horrible taste, and the workers doesn’t use glove at all. Including the ones who actually make the food!

Terrible service. Server tried to convince me the thing I ordered doesn't exist. I took a picture at the screen where I ordered. She and the manager continued arguing with me. Disrespectful language, refusing to refund or acknowledge the thing I literally took a picture of. Confused about reading the receipt where it said what was in it. Instead getting hostile and taunting. Rude people and no customer service, perhaps they should learn their menu or at least to read

This is probably my first Google review, but I felt a warning was necessary (see below). Even though I was already at the checkout, I had to wait a relatively long time before I could order because the cashier, who was working alone, couldn't keep up with putting together the previous orders (from self-order devices and the like). I was finally able to order nuggets and a burger. The nuggets were pretty “sloppy”. And after half the burger, a scrap suddenly appeared that I initially thought was plastic. However, upon closer inspection, it felt more like a piece of metal. It was harder than aluminum foil. No idea where that could have come from. I'm telling this to an employee who was surprised himself and I hope that this will be communicated correctly internally and further such incidents will be prevented.

If you like the taste of Burger King, this is a branch that is quite centrally located and offers a relatively large amount of space.

Mashalla this restaurant good 😈👍

The machine gave me the wrong receipt, then I had ordered for consumption on the spot and it arrived as a takeaway, grumpy girl, I threw the food away (it was also cold and the chips were undercooked). Waste of money.

The food is cold, the restaurant is dirty and the toilets cost money for guests too.

Really good for a short hunger but otherwise not recommended

Bad, even by Burger King standards The employees are usually poorly trained and too few. Therefore everything takes a lot longer than it should. Just this much about the washrooms: Sitting a cleaning lady actress with a plate for change in front of such terrible toilets is an impudence. A fun seasonal feature: During the Oktoberfest season, not only are the prices increased (the simple King Sundae suddenly costs EUR 1.50 instead of EUR 1), there is also no King of the Month and the (probably too cheap) hot dogs are not offered either. I really like the taste of some Burger King products. And the location is very convenient for me. However, I only go there every few months and am always amazed. Addendum from November 2019: When I was there recently, there wasn't even WiFi anymore. They really don't want customers there. Addendum from February 2025: Only 2 of 3 order terminals are in operation. Everything takes and takes. 20 minutes after entering the restaurant I still had no food. And even if you order a large meal you have to pay an extra 60 cents for ketchup, mayonnaise and the like.

The burger was old disgusting and had bubbles on it. I've never seen a worse BurgerKing.

Opening hours are not correct, they are not open even though it is written on the door

Zero cleanliness! The second floor of this place is a waiting area where people sit for hours, and as a result, it never gets cleaned. Even if you order food, using the restroom still costs money. The food quality is terrible — cold, undercooked, and tasteless. The kitchen staff work without gloves or any proper hygiene measures. There seems to be no supervision at all. If you want to risk getting sick, this is the place to go!

The tables look like a homeless place, they are dirty

Crowns never work, burgers are cold. I just have not had a pleasant experience.

A toilet like this for a fee of €1 is cheeky. Clean your toilet!!!

Hunners of vinegar. Cold chips bacon was like a leather belt. Won’t be back👍

It's draughty everywhere and it's always a shame to eat cold

The worst and dirtiest Burger King I have ever visited, never going to this branch again. No trays, the floor was stuck, tables weren't cleaned and the service was unfriendly.

There is no language selection at the automatic food ordering machines, and there is no person to help us.

The worst BK experience ever, avoid eating in: you have nothing to clean hands with (the machine at the entry is broken or empty (or both), there are no napkins in the whole restaurant and the floor is sticky. And toilet accessible only buy paying with cash is a sad bonus :-(

Unfortunately the worst Burger King experience I've ever had. First, one of the 3 terminals is defective, although it was on, it says in small writing at the top that it is not working at the moment. Then I just switch, at least there was no queue in front of the other two. I wanted to personalize my burger, I go to the menu and see that my selection says zero zero. Well I think, I wanted to remove it anyway. Order and pay at the terminal. Order was processed quickly. I go to a seat with my tablet. The atmosphere is not very inviting. The floor is dirty, the windows haven't been cleaned and the tables are free but greasy with a film of dirt and grease. I sit down at one of the inviting tables and am a little annoyed. Now to the order itself. The burger had everything on it, was not personalized. Unfortunately, I have to admit that I only now looked at the receipt and noticed that the display on the terminal and the receipt did not match. 0 0 on the terminal probably doesn't mean that it has already been canceled. It was probably my mistake. Unfortunately the nuggets are inedible, I've never had them so bad anywhere. The fries were not soggy and felt raw in the middle. That with a coupon for €10.49, I regret it, what food could I have bought and I'm still hungry. Too bad. Was my last visit to BK Munich

I ordered and they forgot half of it. I called and they said they would bring it but they didn't do it and they just deducted €6

Of the three tablets, only one worked very slowly and with a lot of bugs, otherwise a standard Burger King

Food poisoning from Crunchy Pepper Chicken. Should have guessed when the burger tasted strange. Never again.

It's a disaster. No receipts at the machine (permanent condition), few guests, long wait. Service station is never stocked (permanently), so upstairs where most of the seats are, no napkins, no drinking straws.

It's a shame that there are no more trays from eight o'clock onwards. Then you eat your stuff like an animal from torn bags on dirty tables and are then allowed to pay for urination. Disgusting to no end.

unfriendly, incompetent employees. Terminal was broken and the toilets were dirty. Never again.

Food bad. Staff got up on the wrong foot. No trays to eat here

Dirty and unfriendly. Doubtful food. My recommendation: continue looking for another restaurant.

Always cold burgers with rock-hard buns, salad tarnished, soggy, fresh, they're not a disaster, fries taste like they warm up the same ones every day, they're soggy, disgusting, the shop should be closed immediately but as has often been noticed, the health department in Munich is for sale, there are tons of poor shops, mainly from Run by immigrant "skilled workers" I'd rather pay €5 more at the pub for a decent meal, unfortunately it should be quick as always wickedly disappointed, life has become expensive enough to charge so much money for food poisoning is never again so bold!

Customers have to pay for the toilet

Visiting the toilet costs 1 euro and then you find mega dirty toilets!!!

Food in bags, even if it's not takeout. Product not ordered or bags not full with the quantity sold. I asked to use the toilets at 11.30pm and they acted like they hadn't heard anything to close early and send us away. There are no bags that are not in the sport. Prodotto not ordinati or not presenti sacchetti pieni with the quantity acquired. Chiesto di poter usare i bagni all 23.30 e hanno finto di non sentire per chiudere prima e mandarci via.

I ordered here but was served a burnt hamburger. I wanted to exchange it, but an employee named Ali refused. He was very rude to a customer and refused in a harsh manner. If you have sense don't eat here

It's cold, they don't give you trays, the food was very old and the screens were off

I ordered the Whoper menu and the meat was stale and cold. I read the reviews before going, but I had to go because I was in a hurry. I never recommend!

always on the weekend, good mood breakfast

So dirty. And €1 for using the toilet and what can I say... disgusting. Cleaning unknown.

The food comes cold. Paying to use the bathroom when I paid for a service in the space is ridiculous.

It seemed strange to me that there were only 2-3 other guests there. Everything was very dirty, using the toilet costs 1 euro and then everything in the toilets was disgustingly dirty. I didn't like the burger, so I threw it away. Niiiiie again!

Always great to be there. Very nice and friendly staff. Fresh food, clean environment and best view from the first floor.

When we tried to order tea, the lady at the checkout didn't understand German or English. For this reason, another employee came to help, but he processed our order in street clothes and with extremely dirty hands. Hygene = 0. As if that wasn't nerve-wracking enough, we also got the wrong burger. Absolutely worst Bugerking I have ever visited.

Bad, dirty, €1 for a dirty toilet, service +/- So BK you should invest more here, also because it is right in the center

shame, cleaning staff without uniform delivering orders and handling food

One star is still too high here. Dirty to the point of not working anymore. It's hard to believe that food can be served here. And charging one euro for the dirtiest toilet you've ever seen is probably the height of impudence.

No star. They had no more cardboard crowns and so we had to drive another half hour to another one.

What a disgusting place, filthy tables, they don't give you a tray, no receipt. Door wide open in December Very bad

Totems turned off, food in the bag even if not takeaway, there are no handkerchiefs. They give ketchup with chips but without a tray how should a person use it? Plus to wash your hands you have to pay €1 for the bathroom

Disgrace. I have experienced Burger King in 20 countries, but I have never seen such a disgusting Burger King. You can see the photos in the dirt. The cashier is incredibly unhappy. I guess he doesn't know English. WC is paid. We couldn't wash our hands. They gave me ice cold onion rings and cold fries. If I were an official of Burger King, I would terminate the operations of this business. A disgusting restaurant that tarnishes Burger King's name.

Locks at 12:30 a.m. even though it's open until 1 a.m. You just don't get anything anymore

A hamburger but it didn't taste like anything terrible, missing hamburgers or flavor or color

Food was fresh and service was fast no complaints

Well food is ok but the store was really cold and dirty. You have to pay 1 euro to use the toilet.

They have rats around the restaurant.manager is rude. Don’t visit them.

It's still okay. Unfortunately the shop closed 20 minutes before closing time. I couldn't get any more food because I was there 20 minutes before the end. This shouldn't happen and is unprofessional.

It's a Burger King, so you know what to expect. The food was good, the lattes hot. The crew were polite, prompt and well presented. You have to pay to use the toilets upstairs, unfortunately, not worth the money, the door was hanging off it's hinges and there was a terrible smell. The sink looked like it had been cleaned a month ago and the hand blower was broken.

Absolute juice shop, the fast food took forever and half of the order was missing. The tables are smeared and the staff sleeps while working...

If you want to see a Burger King at the end of its life, this is the place to come. Affable and unhelpful staff, order at the terminals deactivated and when they are, an impossible queue in front (there are only 2 activated so as soon as someone doubts their order...). No towel on the tray. Upstairs room nice but few people and above all the whole restaurant is a little dirty. But not like a Burger King, dirty, stuff on the floor, black table legs (see photo). So live it as an end of the world experience and it will be super fun. The sandwiches are the same as in France.

I don't think BurgerKing is interested in the store itself. Zero ambience, the only music is the ventilation system that drowns out the conversations, on Saturday afternoon a guy is lying at a table with his face in the tray and is asleep (or dead, I don't know), from my two citizens, which I received fresh from the kitchen one was lukewarm and the other cold. The tables are dirty, if they haven't been cleared (oddly enough it seems to be more and more the responsibility of the paying customer) they just stay standing, they probably haven't seen a rag in ages. It's probably not even the staff that should be blamed, but rather the lack of staff due to cost savings.

Disappointing visit to Burgerking - never again! I was at Burgerking today and was looking forward to a large XXL burger. Unfortunately the quality was a complete disappointment. The burger didn't seem fresh - the bun was dry and the meat looked and tasted like it was old. Instead of freshly made, the burger was simply thrown in the microwave and warmed up. It's a disgrace that old burgers are obviously being "reused" here and then simply reheated. For a restaurant that specializes in burgers, such service and quality is truly unacceptable. I definitely won't go here again!

I got my absolutely cold chili burger exactly after 1 minute. Namely from an unkempt saleswoman who constantly kept her hand in her trouser pocket. Never again 😡

0/5 I wanted to order and guess what, none of the ordering machines functioned, I had to wait for 15 minutes when the employees just ignored me the whole time. When I finally had a "pleasure" to speak with the employees, they got my order wrong and understandably I didn't want to pay whatever I didn't want to. And the employee said they can't cancel one product and send me away. "Than go! Don't get anything". Awful

If you want to wait 20 minutes for a simple whopper, this is the place for you. The store will never see me again!

My colleague and I arrived in Munich after a train ride of several hours. Then we finally wanted to treat ourselves to something to eat. I had two burgers, fries and nuggets. The problem with the whole thing was that the food had a roughly estimated core temperature of around -4 degrees. The worst thing was the fries. They tasted like they were fresh from the freezer.

A Burger King that is not clean and even as a restaurant customer you have to pay €1 for the toilet

Food is cold! Staff have no idea what they actually do, toilet facilities are a disgrace and you have to pay €1 for it. For me it's a complete disappointment

Processing in the event of incorrect delivery was fantastic. The missing extra cucumber was delivered via express delivery in a sustainable cardboard coffee cup - quickly! Thanks to the very competent Manager on Duty on the phone!

It was just catastrophic, a mess and the tables looked very unappetizing, you could have at least gone over them with a wet cloth

I got a moldy milkshake, I'll never go there again!!!!!!!!!!

Nice food but they don’t wear gloves and the wc is extremely disgusting considering they charge you 1€ to get in 🤓.

Complete failure... Incompetent team! A lot of the menu wasn't available at all, then something was ordered that was supposedly no longer available. It wasn't possible to pay with a card. Order was not given completely. Patties are on the floor in the kitchen. Employees are screaming at each other. Speechless... Never experienced anything like this

What the hell? I'm a tourist in Munich and I came inside to order food and it happened that if I needed to go to the toilet I had to pay 1€... I bought my food and I just need to go quickly to the toilet, and all the employees ignored the fact that I really needed to go in the toilet, I have swiss francs that are not accepted, and the machine doesn't accept credit cards... All the employees were insensitive to my problem and they completely ignored and jocked up my situation, I never thought to have something like this happening to me in a burger king, but perhaps in all Munich it's like this, so I'll review all burger kings with 1 star, and I will only visit McDonald's during my stay here A side of this cringe situation, all the tables that I found were dirty... But it ended up to be my mistake as all the reviews here are telling that visiting burger king munich is a nightmare...

Why should you order in English when you live in Germany, huh? How can the people who work in Germany not speak German? Who decided that they can work there? LEARN GERMAN IF YOU WANT TO WORK IN GERMANY

Burgers and fries were quite old. No receipt at the machine. Toilet for 1 euro without receipt and soap. Very disappointing.

Had Bacon King meal. Food was fresh and hot

Good space, service and service to improve.

No trays available, dirty places, trash cans full, beggars in the restaurant…

Under all hell. Dirty to no end, people come begging, staff don't care. Garbage above all!!!! Better leave it be and give it somewhere else

I threw everything away. Burger was old and smells bad. Nuggets and fries weren't that fresh either. The staff was nice but in general everything sucked. I won't go back to fast food like McDonald's or Burger King. No no no. That's unhealthy. Better a sandwich from the supermarket...

I recently ordered from this branch using the order machine. The machine has repeatedly removed products from my shopping cart? and constantly threw me back to the homepage, which made the ordering process unnecessarily difficult. In addition, one of the machines was completely switched off. After I was finally able to pay, I discovered that the wrong burger was listed on the receipt. So I went to the checkout to clarify the misunderstanding and point out that the machine might not be working properly. Unfortunately, I wasn't greeted warmly there. An employee said straight away that something like that couldn't be the case and called in a second colleague. This second employee was extremely angry and completely unfriendly to me. She didn't even try to see if the ordering machine actually had a problem. Instead, she immediately claimed that I had selected the wrong product and repeatedly emphasized that the system could not make a mistake. At least I got the right burger in the end and the food tasted okay, but the interaction could have been much friendlier and more professional.

Even though you order food there, you have to pay €1 for the toilet. There were blood splatters on the toilet wall and the best thing is that you can't even wash your hands because there is no water coming out of the tap. 🙃 I have no idea what else to say about that...

I redeemed my points to get 2 free small fries, a total of 400 points that were activated in the app and went through the checkout. At the checkout the employee tells me that I can't do that and that she can only give me 1 small fries, even though the two app coupons have gone through my eyes!! She called a manager for me who argued with me and said that I couldn't do that in the app, guys I was done.. 😂 It's already difficult to collect these points and then you don't get what was redeemed. Please do training with all employees about the app/coupons/service/friendliness and how to prepare food because our food was already old. As a former Burger King employee, I can only say that I have worked in larger restaurants with drive-thru and I have still served customers better. Are there better Burger King branches in the city, please stay far away from them!! 🙅‍♀️

Unfortunately I am very disappointed with this branch. Staff very rude and don't know their menu. The shop is unclean, tables are dirty and they are also stuck together. But what I find most cheeky is that you have to pay 50 cents extra for ketchup or mayonnaise even though the menu includes fries. Why should I eat my fries dry? I would advise everyone not to attend these finals.

Actually a Burger King in a very good location and visually rather appealing, but the employees aren't really on their toes and a line that stretches out onto the sidewalk is not uncommon. Cleaning more often would also help

Funny to see how people working here are charging 2 Euros for a ketchup packet, while the burger cost itself starts from 4 Euros and above.

There are only 3 terminals, most of which don't work properly or don't work at all! The location is too poorly staffed for this. Fast food is more like a pizzeria in the area. Overall, a bad concept from BK

No coupons, no free toilets even though u make a purchase. After paying 1€ for toilet they are very dirty Vegan nuggets were not fresh as they were soft but topped with crispy ones.

Cleanliness inadequate. Terminals switched off. Coupons are not accepted. Too expensive (Whopper Jr: EUR 5.00) I left without consuming.