Burger King in München

What a disgrace this shop was, ordered at drive in, found out at home that half of it was wrong and parts were forgotten and cashed away. What was in the bag was just bad

Disgusting store… rude staff, unhygienic and hard to believe…. I ordered a chicken burger but received a cheeseburger without cheese!!! How can you do something like that, I will never enter this store again!!!

I can only agree with the previous speakers! The food is subterranean, the ambience has a sense of the end of the world. Cleanliness... none. The worst BK far and wide. The staff slow and listless, unfriendly! But you can't blame them if you have to work in a shed like that.

Some of the food had run out, even the ice for the drinks. So the cola was warm. Bah Today 2024-02-06 pretty incompetent staff. Get a chili cheese burger instead of a cheeseburger. Tables dirty. Today 2024-10-23 everything was fine. That's how it should be! 😀

It's gotten worse than before, now you do everything yourself on the screen and service is zero, you order yourself and pay on the screen. Get food at the end. You no longer feel comfortable

The employees were kind. The toilets on the other way were smelly and generally in a very bad state. The water from the tap in the men's toilets didn't work at all. Many papers were thrown everywhere. The upstairs area looked like a bombed out landscape.Also there were spiders EVERYWHERE.I have been in many other Burger King restaurants but none of them were as horrible,messy and unorganised as this one.It was a horrible experience. I will not come to this place to eat EVER again. Neither do I recommend it to you. Im sorry that Burger Kind still keeps THIS horrible place open.

Unfortunately no soap in the toilets in the men's room, not even the water worked. Upon request, only disinfectant was offered. Something was missing from the food and the burgers were cold. Lots of room for improvement!

Worst experience ever...no one takes orders because they don't understand a word of German, they look provocative and spit on your burger...the shop should be closed...everything dirty like in the already shown RTL Wallraf undercover episodes... It only got worse...

Supposedly open until 1 a.m. but at 12:45 a.m. the door is closed and when you walk through the door 3 meters further you are asked in surprise how you got in. When I answered that it was open until 1 a.m., I was offered leftovers... so it would be better to state that it was open until 12:30 a.m., then everything would be fine. If the employees in the evening shift on 9:10 can't provide service until 1 a.m., then that just has to change. Either with the employees or with the opening times. Or you just say "open until 1 a.m. just means the lights are on until then"...

Long wait for food. Employees who don't want to work. On October 6th, 2024 I was there at 10:30 and the store was closed even though it says opening hours from 10. The employees were inside cleaning and the shift manager was relaxed behind the counter. Door was locked. Without any explanation. I'll never come back, even though I live nearby I'll go somewhere else.

Really incompetent employees ordered through suppliers, half of the order was missing, didn't want to accept it, said it would come again but nothing happened. Called the restaurant several times where the employees were of the opinion that you shouldn't answer, just plain cheeky. Never again.

I ordered an order for the lmu clinic today for the amount of 66€. Order only arrived 1 hour later. Fries catastrophically cold, stone hard. Burger cold. Nuggets, stone hard. The entire order was inedible

Not open at 12:10 a.m. (neither store nor drive-in), but writing 1:00 on the door and online is simply no service 👎

So the food was okay, but we waited what felt like 30 minutes for our food. Sure, it's a holiday, but just one employee can't do the checkout, distribution and drive-thru... of course you get nowhere. So I've never seen anything like this at Burger King. A NO GO

If you want to be treated really badly by employees, then this Burger King is the best place to go. The taste of the food here is just that you can just eat it, but something else is delicious. But because of the unfriendly, rude staff, this Burger King will never see me again. A shame for the Burger King chain this branch.

The tables are always dirty, full of rubbish, you are not allowed to use the upper floor, the burgers are carelessly filled and the overall impression is simply sad. The staff tries hard but it's not enough. It was really the last time. It's a shame, because we like the variety of veggie burgers. If we really feel like it, we drive 20 minutes further (due to the construction site) to Landsberger Str.

September 2024: The left side of it will be demolished. To the right of it is being demolished. And hopefully this branch will get it too. Nothing works here anymore, be it the drive-thru or the squeaky ice cream machine. Run down inside and out, the staff's clothing was completely dirty. An absolute disgrace for BK Germany. At least there was no stomach/intestine from the food.

Disgusting food, most things are forgotten when ordering, unfriendly staff, unhygienic, the tables are not cleaned and the 2nd floor has not been accessible since 2019. You sometimes have to wait 30 minutes for your order, the employees give the wrong order in 50% of cases, under no circumstances eat here and contact the hygiene authorities.

Went to the drive-in there on September 30, 2024 at 8:35 p.m. I was at the front of the car queue and waited 10 minutes for someone from the restaurant to answer the intercom. But nothing came of it, so I finally left without having accomplished anything and with a growling stomach. Too bad.

Order came 1.5 hours late so I'll never order again 🤮🤮🤮

It's not as bad as everyone makes it out to be. It was clean, the food was freshly prepared and as you would expect from BK. Ok, the service isn't the fastest, but waiting 5 to 10 minutes for an order for 3 people is still ok if the store is full.

It’s really dirty and food was cold. Please try to teach your employees what hygiene is in Germany. Thank you

I came from France and was happy to have found Long chicken.

Unfortunately, my experience at Burger King was very disappointing. My order came 30 minutes late, and when it finally arrived the food was dry and not at all appetizing. I expected much more. The delivery time and the quality of the food should be urgently worked on here.

Hello my favorite Burger King, I have a huge passion for all of your amazing products. What I really can't stand is when a single franchisee drags the entire Burger Kings name into the mud. This Burger King on Pollinger Strasse is so bad that it should actually at least serve its fair sentence to make up for it all. But now something constructive: This Burger King has been making the same crap for years. It's funny that no one is looking there, I was actually hoping that something would be better controlled after all the accusations. Well, it is well documented via the reviews on Google Maps or Lieferando that this Burger King is failing completely and has been for a long time. This whole thing has been going on for so long that, as a huge Burger King fan, I feel obligated to let you know. And if it doesn't find favor here, then I'll apply to the management team in the future to personally make Burger King my Burger King again. Food on site: Certainly not prepared according to health standards. Wrong inedible products are being given away. If a complaint is made, violence is threatened. Food in the drive-in: Certainly not prepared according to health standards. Wrong inedible products are being given away. If a complaint is made, violence is threatened. Additionally, you wait ages. Food delivered: Certainly not prepared according to health standards. Wrong inedible products are being given away. If you have a complaint, you simply don't answer the phone. Unfortunately, there is no way this operator will ever achieve a well-run restaurant. (At this point I would volunteer to create the best Burger King in the world at any time). Furthermore, garbage is seen as furniture. They don't even clean up after they close in the evening and certainly not before they open in the morning. Employees are treated as garbage themselves, so they pass on their good mood to the customers and to the customers' stomachs. At least they fit in with the rest of the decor. All joking aside - it's a real shame that so much suffering and pain is caused by just one person. Please please on behalf of all Burger King fans: Please remove this franchisee from your restaurants. Please please please, Burger King has a catastrophic reputation just because of this one branch in beautiful Munich. Anyone who has ever set foot in this branch will never set foot in a Burger King again and that's not even an exaggeration. Best regards Your biggest fan (after Riton) I love you! Raphael

A small parking lot, the upstairs restaurant is closed, so the downstairs is inaccessible, it's hard to get a seat

15 minutes of waiting in the drive-in with no progress and there was only 1 car in front of us. Then we drove before wasting any more time.... Thanks for nothing, what a FAST FOOD restaurant 😅

This shed needs to be closed. This is by far the worst BurgerKing ever. We were standing in front of the closed door shortly before 10 on a cold winter day. Not bad in itself, because the opening times say 10 a.m. But since it only opened at 10:06 and several people were already standing in the freezing cold, I don't think something like that is appropriate. The high point was when I asked the boss or shift manager that several people were standing in the cold and it would have been nice to let us in, only a mushy "we don't open until 10 a.m.." When I pointed out that it was already 6 past 10, all I got was an eye roll and a mumble. We don't even need to talk about the burgers. Even though it was supposed to be fresh, it just didn't taste good. The fries were also soggy. These were probably ready at 9:30 because fries generally take so much effort to fry... Inside and outside it was simply horrible. Garbage everywhere. Nothing emptied and nothing put away. And that even just after half past ten. That's what you do before your shift or before you open. So kudos to the manager. You are doing your best to position this BurgerKing in such a bad light. Good luck with continued success. You still manage to get below 2 stars.

This Burger King knows what it means to cook FlameGrill. So really…

11 minutes past 10 just not unlocked. Employees conveniently clear up. Nobody say anything.

The worker who always works here with glasses is very slow and you have to wait 5 to 10 minutes before you can order

We waited over 2 hours for delivery and no one in the “restaurant” answered

It wasn't great, the tables and seats outside were wet, I didn't receive a cloth and I also complained according to the order and payment because it was incomplete. Was upset...

Disastrous conditions in the branch, you really don't have to go there again.

So deliveries are a total disaster!! I waited almost 135 minutes... and then another burger was forgotten ☝️

Run down and not maintained The food was vomit-inducing. It was literally like that for 3 of our group 🤮. NOT RECOMMENDED!!!

The service here is an absolute disaster. The first time I didn't think anything of it, but the second time I got really angry. I wanted to order at the drive-in counter, the employee there didn't know the burger and after a few times he said which burger I wanted to order (instead of him checking or asking someone else and I was still friendly). Then he just said he couldn't understand me and I should move on to the window. He finally checked it halfway at the window (if you have Airpods in while you're working, it's clear to me why you don't understand the customers and that's when I got really angry). But then I had to wait forever because they didn't have burgers, nor did they have fries or curly fries. At some point my order was ready, Curly Fries were missing, I had to wait again because they weren't ready and the drink was completely forgotten. Good I stood in the drive-thru for 20 minutes. The Curly Fries were then handed over to me with an attitude that you wouldn't want to come back.

This is by far the worst Burger King (drive in) I have ever experienced, there is nothing going on and you wait for the first time to even be able to order. Standing in line for 20 minutes (1 car in front of me) is standard here. I'm writing this review while I wait...

Waited 10 minutes after ordering. There were 2 people in front of me. Next time somewhere else...

Delivery takes a long time, you order a brownie, you get pommes, or you don't get any at all.

I was there today at 00:50 and it was already closed 😢.. Since I paid extra for an Uber to get there in time: then please adjust your opening times...

Staff sleeps with their eyes open Never again

One star is still too many! The staff is unwilling or unable to change an accidental order, becoming loud and rude in the process. There were no sugar-free soft drinks or water. The shop is dirty and greasy, with leftover food and packaging everywhere. And the food was less than lukewarm. Never ever!

Went there for dinner with my family at around 12:00 a.m. on July 31, 2024. The final price of our order was almost €60. All 4 portions of fries were not even lukewarm and limp, a total of 6 burgers and 20 nuggets all cold! A burger and 20 nuggets were simply forgotten. Our complaint was responded to in an absolutely cheeky and unfriendly manner by an older (Indian, Pakistani) employee. The boss (also an older Indian/Pakistani man) acted as if he didn't hear us during the dialogue. They didn't want to give us anything new to eat, but at least we got our money back. NEVER go there. Worst Burger King I've been to in years! Service station level, in terms of quality and service, although I have been served better at some service stations!

Not a good shop, nothing fits right away

Order was delivered after 40 minutes, was lukewarm, chicken wings were inedible, I had diarrhea the next day. I'm happy about my experience because I'll eat healthier again in the future.

This is by far the largest juice shop there is.

Customers are ignored. And yelled at when you get upset.

Disgusting condition on Monday afternoon.

This shed needs to be closed! Waiting time too long and order incomplete AGAIN! I went through the drive-thru. After I stood at the ordering column for 10 minutes and waited for an employee to finally answer, I was simply dictated to the window without a “hello” or any other greeting. I stood in front of the window for another 10 minutes. There really wasn't much going on inside, I was looked at several times by 3 employees, which means I was also registered by 2 others. This waiting time alone is a disgrace, especially since it was once said that drive-thru customers were treated with higher priority. At least that's what I know from the competition. When I then ordered 2 menus - 1 Double Whopper with Onion Rings + Cola and 1 King's Emmentaler with fries + Cola - I had to wait another 10 minutes for my food... which wasn't even complete. The fries were barely salted, the onion rings were extremely hot but totally soggy. 1 burger was missing… Burger King charges almost €11 for that! It's almost fraudulent when you consider that this happens to me more often now. I'll never go there again and I wouldn't recommend it to anyone else!

Today is now the 3rd time and my patience has come to an end. In addition to unfriendly service at the drive-in counter (I can still live with that), it happened for the third time today that I couldn't find the burger I ordered and paid for in the bag I was given as expected. Since we are no longer talking about prices of 3 or 4 euros per burger, but now exceed 10 euros on a menu, I can no longer see this as a simple oversight. The damage caused to me in the last 4 months due to the carelessness of the employees amounts to almost €40!!! 40€ - that's no joke or a small oversight - that's a huge impudence and the regularity of these circumstances slowly raises the question of whether a scam might be being carried out here. I ask the restaurant management to make a change immediately.

Staff is disgusting!!!! So really cheeky!!! Everyone has to go, they're not clean at all and they're unfriendly and really disgusting!!!!

Absolute disaster. Employees ignore customers waiting in line to pay. Since the introduction of the new terminals, the process has become SIGNIFICANTLY slower. We definitely won't come here again.

They randomly close up even when the hours are listed as open. Update and stick to your published hours or delete your Google profile.

Processing takes too long, employees are too slow.

Waited 2 hours for the order... then it was canceled by Lieferado... Buger King is more like Buger luftikuss.... No more Buger King for us... At Mc Donland there are never any problems, right?!...

Food normal like everywhere else. Fries once tasted like the frying oil was old. Employees suck at everything! Unfriendly. Once I was denied coupons (the restaurant is a participating restaurant and it was in stock because I got the burger without a coupon) and today I was refused the drive in even though the window was open. I don't do it, they come in - basically no stress - if you just come back to the parking lot like that! It's a damn opposite lane separated by a green belt... I'd have to drive completely down the street and back... then put a sign in the parking lot saying "no drive today" Never again 🤬

Unappetizing, slightly unkempt restaurant, Diet Coke had a sour, milky aftertaste like overripe Bavarian beer. Food average and very expensive. Fries could have been warmer.

Unfriendly Not interested, bored

Worst fast food shop I know. There's always something, order wrong, toppings next to the burgers in the box, products apparently sold out, week-old fries cruchy felt like chips. Once I ordered ice tea and I got a mix of all the drinks, with sparkling water, it tasted like Fanta Cola Sprite, probably from the drip tray

After repeated attempts, finally it Findings: one of the worst Burger Kings in Munich. Alleged specials are usually "sold out", and the quality of the burgers varies from eatable to inedible. ... fries always old!!!! Service in the drive through was quite nice???? Nothing more....Disappointing!!!!

Extremely long waiting times. Burgers cold because they sit on the tray forever until the ordered side dishes are ready. The employees move in slow motion and can't even give out change properly. Then you count with your fingers. Ordered chocolate milkshake. Get vanilla. If I wanted to complain about it, I was told. We don't have a chocolate shake, but I can put chocolate sauce on it. This Burger King has seen us for the last time.

I waited 30 minutes and then got a cold burger and a non-carbonated cola. The food was unacceptable.

Waited 2 hours for the order. The burgers were lukewarm at best, as were the fries. Everything tasted kind of musty, like it had been lying around for hours. -> I couldn't eat the stuff with the best will in the world.

It remains a mystery to me that the food inspection office doesn't close a shop like this. It couldn't be worse. Nothing fits at all in this store.

I thought fast in fast food implies you don't have to wait 2 hours for your meal

Everything closes at 12:30 a.m., even though the store is officially open until 1 a.m. Guests sat in there and had to eat in the half dark. You can't expect anything more from this place...

Biggest rubbish, don't order any food! I ordered for €40.00. It hasn't arrived and no one is answering the phone. Apart from that, the food is always relatively old and tastes as if they were just warming up the food from the day before and just giving it out. Employees are also very unfriendly.

Modest. The sanitary facilities are catastrophic. I'll be curious when the health department comes and sees this.

Very uncomfortable, unkempt and not particularly clean. Bad appearance, eating here is no fun. Fries were cold, you were allowed to listen to something when you exchanged them...

Tasteless, messy, forgot the 3rd thing, had to look for it myself, very bad, it should be closed 👍

Normal fries are just two euros expensive and no curly fries grrrrrrrrr

Very friendly, unfortunately the toilets are being renovated

Waited 20min+ for a burger and a drink, there were 3 other customers on site

It's just terrible, the potatoes are hard and not salty. Burgers are as if just warmed up in the microwave. They are also poorly heated. The cheese is not melted but cold. This is the last visit to Burger Kung. Disappointment. It is not clear at all whether the shake is chocolate or vanilla. Women barely move, even if the queue. DO NOT RECOMMEND!!!

Unfortunately, this Burger King closes 15 minutes before the stated opening hours. The only thing you can still order is a Whopper. The staff is rude and unfortunately the toilets are not clean either. It's a shame that such a good fast food chain has such a poorly run store under its belt.

Firstly, even though all employees were free, I was directed to the ordering machine (yesterday) Today I was left standing for 7 minutes to order despite the machine and had to wait forever for my food (20 minutes)

First of all: the food was okay. Everything was quite fresh, the order was right, it fits. However, the branch is full of rubbish, the toilets are in an underground condition and the employees are very annoyed/unfriendly.

We've all been in that situation. You finish everything much later than expected, restaurants are closed and you don't feel like cooking anymore, so you stop by Burger King on the way home at 11.30 p.m. Now a quick hot burger, that would be kind of cool. Well, I think so. Waiting time at the drive in about 20 minutes (at this time!!) then the burger arrived and didn't feel exactly warm. Then drove one street further to eat in the car. Set the time - no thanks. Well the burger wasn't hot, not at room temperature, but cool. Proportion of sauce, salad and patty was absurd. In short, I was really angry and will definitely never go back here!

Much better than one year ago. Service is much better, and also better attitude (same people, so whatever make them upset then, now seems better). The salad in the menus is available again (instead of forced French fries). Please keep doing it that well 🙂

Burger King. You know one, you know them all. In this specific case there was a drive-through burger with fries. Service okay, burger okay (a matter of taste of course), waiting time at the counter okay.

05.05.24 Ate 2 chilli cheese burgers and got ❗️FOOD POISONING ❗️. Thank you

Terminal cannot be used properly, you cannot swipe up/down. Burger ice cold, when I complained it was just put in the microwave and came back piping hot and completely soggy. The reusable cup ordered was forgotten. The staff didn't care, they just acknowledged it in a bad mood. Fries were ok.

Service and employees above all service are a foreign word, definitely never again

Food was still not there after 2 hours, there was no possibility of cancellation and after 3 hours the food was cold and soggy. An absolute disgrace!

No salad, citizens without cucumbers, extra ingredients were ignored, complaints were pointless, unfriendly

Hot coca-cola uncooked burger and the burger I get every time suddenly has onion. The table I went to sit on was dirty and the one next to it had trays, so I just took the burgers in my hand and left.

Food preparation took over 20 minutes and toilet closed. Unfortunately not acceptable.

DON'T GO THERE! Neither clean nor received a receipt. I saw an employee in the kitchen who has to prepare the food for more than 10 guests. The waiting time is forever. In my opinion, Burger King is allowed 90 seconds for this. A lady next to me complained that she prefers to wait 20 minutes for her food Eat somewhere else in my opinion

Quetschie was missing from the King Jr. Meal. The employee didn't point this out, when I asked she said it was no longer in stock and asked if I'd rather have fries instead. Then I waited at the counter and didn't get anything. Then I was too stupid and left. Never again.

One of two order terminals was defective, the second one reacted very slowly, so I constantly had incorrect entries. Ordering at the counter is not possible. This store is the best reason to go to McDonald's.

Toilet was out of order, staff were very friendly.

So this isn't fast food. The preparation takes just under 30-50 minutes and there are only 3 employees inside. I thought I was crazy 😂 You can forget the drive in switch. They ignore it completely, they are so overwhelmed 😂😂😂

I just have to say, this is the worst Burger King I've seen in my entire life. My order took an unbelievable 20 minutes. All the staff are bad-tempered, slow and the food was COLD, yes cold. This experience simply disappointed me.

Don't! Annoyed staff, cold burger, mini portion of fries. You can save the 10€ 🤢

Worst Burger King experience, never going to step inside again. I can understand when there is too much to handle at the same time but there're only 4, 5 ppl inside. Cold burgers, cold and old fries, this is clearly disrespectful to customers. I brought my friends and you embarrassed me next to my friends. English: Worst Burger King experience, I will never go there again. I can understand when there's too much to do at once, but there are only 4 or 5 people inside. Cold burgers, cold and old fries, this is a clear disrespect to the customers. I brought my friends and you embarrassed me next to my friends.

Really not inviting here...girl behind the counter absolutely listless. The food was lukewarm and soggy...long chicken...you don't have to have it...

The staff doesn’t even know the prices, it’s wildly dirty, cold, I’m generally silent about the second floor

No toilet, no possibility (broken) to wash your hands before eating. And yes, I eat my burger with my hands. I will avoid this BK and advise against it as much as possible.

Oh well... Neither toilet nor sink available. Incredibly arrogant and unfriendly employee, everything seems extremely listless