Burger King in München

I was very disappointed. The staff was very unfriendly and I had to wait 20 minutes for my order. The shop fixtures were broken, etc.

Be sure to check the order for completeness immediately; the staff seems overwhelmed with more than three items (in our case, a burger was missing, which I unfortunately only checked at home).

Cheating on numbers (9 wings in the bag instead of 15 wings purchased) that is unfair!

Everything is pretty run-down, and upstairs it's more or less a lost place. The toilets are okay, a bit dirty, but that's just a minor point. The ordering kiosks work, and the staff is friendly.

I wouldn't give it any stars at all. The staff were incredibly unfriendly. My order through Uber Eats was rejected several times because they claimed the first driver had eaten my meal. I waited an hour and then went there on foot.

Horrible service, also when you ask for specifications they just ignore them and serve whatever they want

Service was very slow...I ordered takeaway last night and waited about 15 minutes for a burger and a Coke.

I've been to Burger King several times, and almost every time there are problems with my order. Yesterday, one of my hamburgers was completely missing! That's just unprofessional and annoying. Something like that shouldn't happen in a large chain like Burger King. Very poor service.

Pretty run-down. Everything takes forever, and I don't understand how a fresh Whopper can be almost cold.

Difficult to reach due to construction work, and you would have to buy something extra to use the toilet.

Incredibly slow, food always cold, and cashiers hopelessly overwhelmed. Walking to the next McDonald's is probably faster than the service here.

This place is really bad. The staff is slow and unprofessional. They touch the food by their hands... the food itself tastes like it was cooked days ago and was just a bit warmed up just before giving this to the client. It was disgusting...

One of my go to branches in Munich. Less wait time and fresh burger is served.

They didn't let us up to the second floor, saying there were no seats there, but all the seats there were empty! MINUS VIBE.

Fresh food and fast service. Good environment and staff.

Good shop, sometimes they take a little longer but the taste is always top 😊 and I was able to change an incorrectly ordered item

Very satisfied we get fast and hot food

Great experience whenever i come here to eat. Absolutely amazing

Very satisfied with the services provided

Love the service and food here. They were very warm and welcoming. The burgers were fresh and tasty. Highly recommend this place to everyone.

Very nice people and then I see tastes good

The worst service ever! Don't even order it online. Says it will come since 90 minutes ago but not only it's not delivered but they won't answer phone calls either.

Tooo bad Services and SLOWFOOD branch

- Food lukewarm/cold - Cold air in the restaurant itself - Onion rings chewy and soft - French fries tasted of old oil

Shocked by the process! We ordered from Burger King via Lieferando. All well and good. Then we waited a total of two and a half hours for our food. By that point, we'd already lost our appetite anyway. The delivery person finally rang the bell, but told us that everything was sold out and handed us drinks we hadn't ordered, which were in his pockets. Not even a carrier bag. The delivery person tucked the bag with our supposedly warm food neatly under his armpit so his arms were free. That's probably the only reason the food was still halfway warm... The food was also faulty and didn't match our order. Dear Burger King team on Pollinger Straße, we've lost you as a customer.

This is the 6th or 7th time that I have eaten at the BK on Fürstenrieder Straße. Just as often I did not get any ice cream because they were supposedly sold out or the machine was broken. That is why there were no ice cubes with my Coke. I ordered at the terminal and wanted to pay in cash at the cash register, but only after a long wait and then shouting did someone come to the cash register even though I had been seen. They were not very interested and unfriendly, and preferred to speak to the person making the fries in their native language. The lady in question was busy spreading her thick, black hair in the fries she had just made. The crust was sticky, I was almost afraid of it sticking. Why the health department is not interested in the shop is a mystery to me. I have read a few reviews and each one is absolutely accurate. The positive ones seem to have been written by the people themselves. In future I would rather drive a few meters further to McDonald's.

Today, September 21, 2025, I was at Burger King at Fürstenrieder Straße 249 – it's simply a disgrace! I clicked "print directly" on the terminal, but no receipt came out. By law, receipts are mandatory – so I pointed this out to the man at the counter. Instead of helping me, he started shouting at me aggressively in very bad German and just left me standing there. Then he ran into the kitchen yelling "no more printing today!!!!!!" I've never experienced such disrespectful, choleric behavior. Zero service, zero friendliness, just pure aggression. Burger King should be ashamed of having such staff!

More than 120mins after ordering and still no delivery - I will never order from this business again.

It takes forever to get something done and the staff are rude.

Years ago, fast food was still reasonably affordable and "good." Now it's just a mess. Whether here or at the competition. Overpriced filth.

Want to order something warm? NOT here! The last order was once again awful! The stated delivery time was 45 minutes. The actual time was 1 hour 15 minutes, and the food is completely cold! Refuse to take it? That's not an option either, because the driver will just throw it at you and run away! I went there myself, wanted to speak to the store manager? No luck! It's in-house, but he doesn't have time for that. Instead, a rude employee approaches you. "You accepted the food, we're no longer responsible for it!" they say! You're stuck with the cost and the ice-cold food! You want the store manager's information, the name of the employee in question, or the restaurant number? You don't get that either! The employees just rudely turn you away! Hygiene? What is hygiene? But there's already been more than enough coverage here... The notice at the checkout says "...Last unannounced inspection by TÜV Süd was successfully passed...." With a date of 2014 and a validity period until 2020... Order elsewhere and save yourself these problems. Because here it'll only cost you unnecessary stress.

I'm really disappointed and angry! The drive-thru counter was unfriendly, they had absolutely no interest in customers. The food arrived cold – the fries and burgers were inedible. And then the absolute bombshell: they found HAIR in the food! That's unacceptable! Hygiene = 0, service = 0, taste = 0. Never again Burger King!!!

I ordered, but only half arrived, and it was simply left in the hallway. You can't call either.

We ordered two caramel iced coffees from the cart today. My partner repeated it twice, asking what was charged and what was done? 2 caramel ice creams... I then said again from the cart, iced coffee! No, caramel ice cream was ordered... it's just annoying that no one understands German and you always have to ask for it, and in the end, it still doesn't get checked!

Had a great time, good staff, good food :)

The food was not good. The service was below average. The place is absolutely filthy; I've never seen anything like it. The upper floor is closed to the dining area; only the restrooms are accessible, and they are in a disastrous state. It looks like this place will be demolished soon, otherwise I can't imagine such filth. It's nothing short of a miracle that the health department and the food hygiene department haven't shut the place down yet.

Wanted to get a strawberry milkshake, vanilla

Food was very tasty, staff friendly

Simply unbelievable. I think this is the fourth time I've had hair in my food, always at this restaurant. The worst employees in Germany, everyone just stands around and you wait 15 minutes for your food. Shame on you.

Saturday 12 o'clock and the toilets are disgustingly dirty!

I still wait my delivery, almost 3 hours and on the apps is writing “nearly there” is not the first time when they don’t deliver my order. On the phone nobody answer and the restaurant gone be close in 5 min. I still waittttttt brooo

Closed at 00:52 instead of 01:00… What a nerve

Unmotivated staff, slow, listless and grumpy.

⭐☆☆☆☆ (sadly forced to give one star) I'm rarely speechless, but this visit to Burger King was an absolute disaster. The service? Abysmal. The staff seemed consistently unfriendly, disinterested, and completely unmotivated, as if every customer were an annoying interruption. When I simply asked about the ketchup included in the coupon, I only received an annoyed "It's only available at the terminal, not here at the checkout," so now I'm supposed to guess whether I'll get it or not? The hygiene was appalling: There were piles of fries on the floor, as if they had been deliberately placed there. A veritable breeding ground for rats, and right in the middle of the dining area! I don't even want to know what it's like behind the scenes. The food was the sad climax: My colleague and I had severe stomach aches after the visit. It's easy to suspect that expired or improperly stored products were used. This isn't just disgusting, it's a health hazard. This place urgently needs to be inspected by the health department. I'd normally give it zero stars, but unfortunately, I'm forced to give it at least one. My advice: Stay away from this Burger King.

From 00:00 there is no food even though it is open until 01:00 and unfriendly staff

very dirty and long waiting times

I won't be going to this Burger King again. The cleanliness leaves a lot to be desired, and I saw them making burgers without gloves. We weren't allowed to sit upstairs because they didn't want to deal with the extra cleaning effort. Absolutely not a recommendation.

Due to construction, the ambiance is only 3 stars. Service is unfriendly.

Closes earlier than stated. You expect to get there before 1:00 AM after work. But it's already closed at 00:40!!! I'm shocked! Why write opening hours??? 07/18/2025!

Simply awful! Even the Coke didn't taste good! Why does Burger King tolerate such poor quality?

Staff has no idea what they are doing

New record: Today, at 12:20 a.m., they announced that the store was closed, and that if you were there, you could only get some burgers. So, on the night of Sunday into Monday (May 18th - 19th). The employees are obviously not that good at "working together." But it's usually the same employee...unfortunately, I don't have her name handy. Definitely damaging to business. Five other people were standing next to me, surprised by the work ethic and the seemingly fictitious business hours. In complete contrast, I was there recently, and there were young, new (I guess Indian) employees. They were incredibly nice and helpful! That was the best service I've ever had there! Update: On the night of July 9th to 10th...the same lady was there again. At midnight, all the screens were off, and you could only order at the counter, which of course took longer. At 12:20 a.m., the main entrance was locked to prevent anyone from entering. It's always the same lady...she closes the shop little by little starting around midnight, even though it's open until 1 a.m. Hundreds of euros are lost. So either you make it public that the place is only open until midnight, for example, or you fire the lady...the other employees manage well, stick to the opening hours, and make a corresponding amount of sales. The food is BK...the atmosphere too, so you can't expect much. Service when the lady is there = 0 stars. Damaging business beyond belief. Get rid of it.

I do not recommend it, whatever else is better

Terrible service, the woman at the checkout didn't care that I was waiting, she was very rude, rude, ruined my trip to Munich, brought me to tears and said something about my mother

I shop here often because it's close to my office, but unfortunately, this Burger King is the worst I've ever been to. Very unfriendly staff; they never ask if you want a drink, ketchup, or mayo—they just make whatever they want. Today, at 32°C, I got a lukewarm Coke. When I asked for ice, they said the ice machine was broken, even though I saw that ice was being used. Absolutely not recommended.

Two out of two people here developed a stomach bug. Severe stomach pain and diarrhea one hour after the visit, thus ruling out other causes.

I ordered an oat cappuccino and a plant-based chili cheeseburger. When I got home, I got a nasty surprise: The cappuccino was made with cow's milk, and the burger was a hamburger with a meat patty (no chili, no cheese sauce)... Do they intentionally want to upset vegetarian customers? Very careless, this place is terrible!

Better not order anything here!!! Only half the order came, and the drinks fell on the floor.

The food was okay. But the service was an absolute disaster. The place was empty. We were the only customers. But the waitress was so slow and moved in slow motion. I've never seen anything like it in my entire life. Like a 90-year-old. The tray with the Coke and the burger was eventually on the counter and the fries were ready. But because the woman moved like a grandmother and kept going back to the kitchen, I eventually went to the front of the counter and asked her if I should get the fries myself. She just looked at me wide-eyed and then moved like a comatose snail to the fryer to get the fries. By the way, it seems to be a general problem at Burger King that you can scratch the soles of the staff's shoes while walking. This isn't the first place this has happened to. Are they hired based on slowness? Unbelievable. That woman should be fired immediately. How does she even move when the place is full??? At least the burgers were tasty and weren't completely cold from the long wait. Hence two stars. But that's absolutely the maximum, and I wouldn't eat there again.

Completely unacceptable. My order was left on the mailboxes at the building entrance – completely unprotected and accessible to anyone. Despite clear instructions that the delivery should be made to my apartment door, the driver (Atanaska) ignored this and simply left the order there. I never received the food. This kind of service is unprofessional, negligent, and dangerous. If Burger King on Pöllinger Straße tolerates this kind of behavior, I seriously question their standards; this is not how reputable delivery works.

It's a completely normal Burger King. Standard selections, vouchers accepted. Service is a bit slow, but everything is clean and tidy. There's a drive-thru window.

You order something at the drive-thru and get something else. Then, on the way back, they assume you said something different – ​​pretty unwise when the car is full. The correction was also wrong. The guy at the counter was just unfriendly and arrogant. Honestly, it's better to move on and support your competitor.

No fast service and food does not taste good

Definitely not the best Burger King I’ve visited. Vege options available and one can use the app.

I don't understand all the bad reviews. I was at this BK for the first time this morning. Seating is only available on the ground floor. An employee had just cleaned the tables. The upper floor is empty. You can only go to the restrooms. They were clean. I have no idea how long orders take when it's full. My place was empty, and it didn't take long for the food to be ready. It was tasty, too. The employee was friendly, too. It's ridiculous that people are complaining about the poor view. It's not BK's fault that there's roadwork going on there or that the neighboring property is a construction pit. I go to fast food because I'm hungry and want something quick, not because I like a beautiful mountain view.

Very unusual establishment. No way to buy a drink and refill it. Very dirty.

The manager is lying... Napkins only during wartime... Water too... Racism...

A whole menu was simply forgotten when ordering, the Burger King itself is not reachable and the Uber support does not allow you to contact them, whether by phone or via the app. Not recommended because they simply claim that there is nothing they can do.

Too slow at the counter and I didn't get the food I wanted

Unfriendly, unhelpful. I couldn't select a Whopper at the terminal. Answer: "Yes, you can." But it didn't work. Then I ordered at the cashier. All the tables were dirty. I won't be back. There's a reason this place is always empty.

I've been waiting for my order for over 50 minutes, and I live a five-minute drive from Burger King. I can't cancel it, call, or track my order. This is simply a disgrace. They don't even deserve one star. Very unfriendly employees, and they're not even capable of doing a better job.

Was good but they didn't have everything in stock otherwise solid

Both ordering terminals aren't working. Fries taste like extremely old grease. Wait 20 minutes for an order (2 burgers). When you stand at the checkout, you're ignored for 10 minutes.

No wonder people that the service or house orders are concerned here ☝️ The staff here at Burger King is totally understaffed and the branch manager is overwhelmed. You can immediately see that there is no manager or well organized, this branch in my opinion needs a decent branch manager who has the leadership as well as the power that brings the service as well as the leadership. This inda here is a joke

Not open at 12:10 a.m. (neither store nor drive-in), but writing 1:00 on the door and online is simply no service 👎

worst burger king ever. Ordered something there several times and always received something wrong or things were missing. We were there today and ordered a whopper jr, but it came with remoulade and chicken instead of a normal one? Tried to call the location several times but no one answers the phone? I wouldn't recommend it to anyone

BurgerKing Munich has not changed. Here employees walk around in casual clothes and serve people, generally very poor hygienic conditions, long waiting times, bored employees, no one feels responsible, no service quality at all. Complaints are considered “normal”, I mean if the meat patty is black, then it is black and charred. Probably run it through the grill twice before throwing it away, better turn it on for the customer. All in one “stay away”!!!

This Burger King branch is an absolute disaster! You stand at the checkouts for hours without being asked about your order. All employees just scurry around in the back or at the grill. One gets the impression that the left hand doesn't know what the right is doing. It's absolute chaos. Unfortunately, no one there speaks German, which means that you are often served something completely different than what you ordered. Once you finally have your food in front of you, it is usually cold. I have only experienced problems like this on a regular basis in this branch. Things are much more orderly in other Burger King branches. It doesn't make any difference whether you go there in the evening, on a public holiday or at lunchtime. There is always chaos. Everything is somehow disorganized. That was definitely my last visit there today.

Waiting time 30 minutes for 3 menus and you're still being bullied! What kind of service is this?!

We ordered food online and part of an order didn't arrive. The employees on the phone acted stupid and suddenly didn't know the address anymore. Impudence!

No, absolutely run down, lukewarm hamburgers, dirty toilet since there is construction work all around it is no longer recommended

Food cold. Upper floor permanent construction site. Toilets unkempt.

Beware of a rip-off, you explicitly order individual burgers and pay for a menu, the money was returned after a complaint, but an attempt was made to sell the menu again

I ordered a burger menu for delivery. They delivered onion rings, fanta and sauce.

My good colleague and I had a fine meal (drive in) in this excellent restaurant. The friendly lady at the loudspeaker system doesn't feel like talking to us. We weren't asked what we wanted to drink with our menu.

WORST Burger King I've ever been to. Grated potatoes are barely edible, fries are cold, sauces are all disgusting, burgers are cold and almost unbearable... Horrible for the gastrointestinal tract!!

It's just a barn. Dirty, poorly prepared, no service at all?!! Smelly toilets?! And no one reacts? It should have been closed a long time ago. And this is in the capital??? Disgrace!

I ordered the Cheesy BBQ Lover Chicken as a menu in the afternoon and put the burger aside for another 3 bites, which I should have done better after the first bite. Well...I thought about the burger again at 1 a.m. and couldn't get off the ceramic for two days. It couldn't have been anything else because I ate my first meal of the day there that day. The employees seemed listless. I had to mention several times when paying that I didn't order the menu to take away. So BK is taboo for me for a while.

A fast food restaurant. The first floor is empty, it is not clear whether it is being renovated or abandoned, but it seems even more uncomfortable than normal. Food is okay (if you like fast food), staff and guests were pleasantly relaxed during our visit.

It takes forever and you end up with such bad food! Fries taste and smell like used oil.

They don't pick up the phone and deliver orders. 2 times I tried to order and waited 2 hours. He wrote that it was delivered but I didn't get anything. Unacceptable store.

You have to wait far too long...

Bathroom and toilets are not clean, the hairdryer for your hands is deafeningly loud!

Absolute impudence I am extremely disappointed and angry! My order was simply canceled without informing me. The app kept saying that my delivery was “arriving shortly”. I waited for over two hours - hungry and tired - only to finally get someone on the phone after countless unsuccessful calls to tell me that my order had been canceled because there was no driver available. Apparently someone called me - a blatant lie! Nobody contacted me! This is a bottomless impudence! I relied on my food, instead now I sit hungry and angry. And then should I just accept that my order was canceled without any compensation? I want my money back immediately! This branch (Burger King Waldfriedhof) is the largest juice shop in all of Munich anyway. Even in the store you wait forever for a simple burger - absolute incompetence across the board. That was definitely the last time I ordered here! I expect an immediate refund and an explanation for this miserable service.

Wonderfully bright bathroom with beautiful mountain views

There are no napkins for customers to clean their hands after eating. Toilets have no water for washing hands. Totally bad!!!!!

I was waiting so long something like 1h20minutes and then it’s coming something different from that what i was ordering. I was also at the place and a few times they messed my order, I hope they will better next time!

1 star is actually not enough... unfriendly staff and very poor hygiene. Rats are also said to have been here often and the entire restaurant is simply disgusting

Good & quick preparation. Staff is competent!

The employees are really so slow that you have to wait 30 minutes at the counter for your order for a king of the month