Burger King in München

Worst and most uneducated staff, i mean all of the them, next time I'm not just writing a review

The chef is very good... friendly staff and fast service.

Super nice and attentive employee

No need for further comments. Keep it up

Today, October 26, 2025 I waited 17 minutes from the time I ordered until I received my food. During this time, I noticed: There is no power or light in the kitchen or on the kitchen monitors. This means that the food is being cooked in the dark. 2. After 10 minutes, I had to use the restroom, which also had no light. I've attached a photo of the restroom. My daughter also wanted to use the restroom, but the women's restroom seems to have been even worse. She was outside. In my opinion, in a situation like this, with a power outage and the resulting hygiene deficiencies, the manager should have the courage and decency to temporarily close the restaurant until the deficiencies are remedied. This is definitely unacceptable.

Food was fresh and everything was clean..

Everything was great. The staff were very unfriendly.

Everything is perfect and delicious..

The fries are very dry and taste like old grease. The sauces at McDonald's are much better.

I ordered a menu, it was very fresh, the cashier was very friendly

Always perfectly crispy and piping hot. Compliments to the staff.✨️

I have to honestly say that of all the Burger King restaurants, I find it the most pleasant and enjoyable. Every time, I'm greeted with a big smile, and my special requests (e.g., no pickles) are NEVER forgotten. I always look forward to going there!! I highly recommend it :))

That was simply delicious and quick.

A very good service with kind workers with good food. I recommend everyone to visit here and enjoy the food. Thankyou Burgerking , Wasserburger Land straße✨🥳

I can simply say: Great restaurant Clean And good service That's what a fast food restaurant should be like

Everyone is friendly and the food is quick and fresh.

We ordered from Burger King, but unfortunately, our King fries weren't included. After we pointed this out to the delivery person, he reacted very rudely and aggressively. He repeatedly claimed to have put the fries in the bag, indirectly implying that we were lying. We want to be clear: We certainly wouldn't lie about a portion of fries. This kind of treatment is very disrespectful and unprofessional for a customer. As a salesperson, you should handle complaints in a friendly and solution-oriented manner, instead of accusing the customer of being a liar and simply hanging up the phone... Very disappointing – we hope Burger King does something to prevent this from happening again. Burger King at Wasserburger Landstr 4 has definitely lost us as a department with 30 employees!

Are you serious? You make me wait 10 minutes at the drive-thru and then tell me I can't get anything even though you're still open, or rather, you don't even say anything, you just make stupid hand gestures!

Yesterday, my boyfriend and I went to the Burger King branch on Wasserburger Landstraße and wanted to try out the new Kebab Style Lover promotion. We ordered two burgers with doner meat and the Tortilla Kebab Style. Unfortunately, we got the wrong burger; instead of the tortilla, we just got another regular burger. Mistakes happen, so I wanted to complain. But at first, no one at the counter paid any attention to me. I said "Excuse me" three times, but no one responded. The employees just frantically ran back and forth, not paying any attention to waiting customers. I found that really disrespectful. When someone finally did, I explained the situation. The employee took my burger, went to the back, simply put more meat on it, and then said, "Here, this is the tortilla." He even pointed at the meat and touched it with his hand – absolutely unhygienic. But it still wasn't a tortilla, just the same burger. Additionally, the bread was wrong; instead of the advertised kebab bread, we only got a regular burger bun. This had absolutely nothing to do with the product advertised. Only afterward did I realize that this branch apparently doesn't carry the tortilla kebab style at all. They could have simply told me that instead of pretending everything was correct. Communication seems to be a major problem there, unfortunately. In the end, I got my money back thanks to a really friendly employee who, although she only spoke English, at least understood me and took me seriously. Kudos to her for that! Overall, however, the visit was very disappointing: unfriendly service, lack of communication, incorrect products, and no overview. If a product is unavailable, it should be deactivated in the ordering system to avoid such situations.

Poor service, orders arrive incomplete and lukewarm after two hours. The phone is mostly unanswered, and when it is, it's uninformative.

okay, unfortunately only a few vouchers work

Relatively long waiting time, cold fries, poor service

I've never been as disappointed as this time. Honestly, I've never eaten so badly here. The food was dry, the sauces were mixed together, and the restaurant was dirty. There was no place to put the trays down; they were lying on the tables, and I didn't know where to sit. The nuggets were dry and tasted like they had been prepared earlier. I hope it gets better. 😡

Horrible food, I ended up trowing it away. The meat tasted like it was cocked an a plate thar was never cleaned-up - you could feel the taste of burned plastic, and the fries were reheated and tasted like burned oil

This time, the restaurant was noticeably more well-maintained. Unfortunately, they put whatever is readily available in the children's bag. The food was okay and fresh. There was very little liquor. Overall, a positive trend...

Unfortunately, my burger was very burnt. The nuggets were generally good, but they came without any sauce, so it seems they charge extra for anyone who eats them without sauce. Unfortunately, I wouldn't recommend them.

I was back after a very long time, and I have to say, unfortunately, nothing has changed in terms of food and service. The burger bun was completely soggy and there was practically no lettuce on it. I liked the second one too, but the regular size was a bit taller, and I think it cost €6.79. You just have to offer more for the money.

Broken furniture, the TV has a red tint. In the dining area, a glass pane is broken and has been repaired with tape. Whoppers are served cold. Larger orders occasionally push the two crew members to their limits.

We waited 20 minutes and got the wrong things

All right 👍 ​​– here's a more factual version of your review, which still clearly expresses criticism: --- Today I was at Burger King on Wasserburger Landstraße. I was the only customer in the restaurant, and yet my order wasn't executed correctly. I ordered two King Chicken Burgers and two King Chili Cheese Burgers, each using coupons from the app on the menu. However, I received two nugget burgers instead of the King Chicken Burgers. Of course, I only noticed this when I unpacked them at home. The two chili cheese burgers were correct, but had little to offer in terms of flavor. Unfortunately, this isn't the first time something has gone wrong here. Even when it's very quiet, mistakes regularly occur with orders, so you always have to double-check. The employees simply chat too much with each other instead of paying attention to the orders. Overall, very disappointing. With such a low volume, it shouldn't be a problem to serve orders correctly and with good quality.

I placed an order, but after an hour and a half, nothing came. I called more than 20 times and the person said that someone called and canceled my order when everything had already been paid for, which is completely impossible because I ordered myself and only my husband was at home with me. Half an hour later, a man answered the phone who was completely disrespectful and said that he would deliver the order when he felt like it. This isn't the first time this has happened. He came behind my door before and wanted to argue with my husband. Unfortunately, I have to mark one star because otherwise I can't submit my review because the restaurant doesn't even deserve these stars!!!!!!

Cold burgers and fries but no ice in the Coke…

Probably the worst 'BK' in Munich: Actually "quite okay"... but the staff and the service are unfortunately not :(

Very disappointing experience. I ordered with Wolt delivery , a big order to a hotel Half of my group’s order was missing, and there was no refund, no apology, no compensation. Completely unacceptable. Advice: Don’t bother ordering delivery here — if you want food, go directly to the restaurant, otherwise you risk losing your money. Shameful service.

I was very disappointed. It wasn't tasty at all. We had a meal, everything was dry; the fries were dry and burnt. The cola tasted like water.

It was open, but there was no staff present!!!!! How is that possible???? Neither drive-up nor indoor...

I've been there twice, and each time something was missing or mixed up. Overall, the service was rather unsatisfactory.

quality of the crispy chicken burger was really good and I will go there for sure again

I haven't been to BK in a long time, but I was pleasantly surprised by the taste.

You arrive at 11:46, your child is already overjoyed, and the doors are closed despite the opening hours being 10 a.m. to midnight. No sign, no indication of why. It also says open online. You waited 5 minutes and went to your car. Shortly afterwards, the two employees you'd seen inside the whole time come out and sit down with a Burger King meal and start eating. The doors are still closed 😂 what a joke... Opening hours? Not reliable. Nonexistent customer service.

Unfortunately it takes a very long time, probably because there are only two people working there who are responsible for everything :(

I ordered the food at 1:40 p.m. and it arrived at 3 p.m. The Plant-Based King XXL tastes like shoe sole and is just as hard. The fries are soft and cold, just like the plant-based nuggets.

A complete failure. The cashier was unable to type in the order. The burgers were poorly made, lukewarm, and soggy. The nuggets were also sloppy, and the breading had come off. The drinks were watery. We won't be going there again. The customer served before us was also treated poorly. He had ordered online and was asked for his name. The only problem was that his name wasn't the name of the person who ordered. It took 20 minutes to build this bridge. During that time, nothing was happening in the store. We had to...

So I live 2km from Burger King and I order for 50 euros and I wait 2am. HELLO, 2am?!?!? Nerly there already 1:30min???

I was very disappointed. The food was dry, tasteless, and barely edible. The burgers seemed old and poorly prepared. I wouldn't have expected something like that from a well-known chain like Burger King. Unfortunately, it wasn't a good experience. I can't recommend anyone to come here. It's inedible—everything is extremely dry and tasteless.

The food was okay, but the people behind the counter? Unenthusiastic, arrogant, bored, snotty... not just one of them. I haven't been there in a while, and that's it for now. I don't think they read the comments here; it seems like this has been going on for a while now, with no consequences.

I got food poisoning in that store. Someone should really check that out.

It's 9:30 p.m. 2.5 hours before the advertised closing time. The door is closed. Then don't...

Allready waiting an hour for my order

Orders are always issued correctly. Sometimes a little too slow

I got it delivered even though I ordered without bacon there was one in it and I had to wait more than 40 minutes than the actual time they stated. I will never order it again, it's always the same.

The bathrooms don't work and aren't clean.

Stunned I usually went to this Burger King every now and then - but this was my last time. As I often did, I came in the evening, ordered my burger, and everything. Upon entering, however, I already saw that there were ready-made burgers at the counter. By the time I finished ordering and paying, they were still there. So, they had been there for 5-10 minutes. Then, I couldn't believe my eyes! An employee took one of the burgers (he had probably ordered the same one as the one already there), wrapped it in a new foil, and went to the microwave to reheat the old burger. Of course, I confronted the employee, who tried to justify this outrageous behavior - of course, I insisted on a new burger (what's up with that?!). Then one of the employees reached into the fryer, where the ready-made fries were sitting, waiting to be wrapped, and took some out with his hand and put them in his mouth. I've never seen anything like that before. You can't trust that the food at this Burger King is hygienically prepared. Accordingly, I can understand reviews that allegedly reported it to the health department. RECOMMENDATION: Go 500 meters further, to the competitor with the M. The hygiene will most likely be better there!

On the official BK website, this restaurant is listed as a coupon-accepting restaurant. However, about three-quarters of the coupons are rejected by the staff on-site; "they don't do that."

Ideally, the staff should be replaced. Unfortunately, there have already been several incidents. Today it was taken to the extreme. You're sent away by the cashier when you want to order. It makes no sense to use the machine if you're paying in cash. Then being yelled at for paying in cash is taking it to the extreme. After the burger was scattered around the car because it wasn't wrapped properly, that was enough. Last Burger King visit of my life.

The staff were totally unfriendly and rude. When I asked if I could have my Coke and Fanta without ice, I was given a rude look. The store manager was also unacceptable. If I couldn't give it a star, I would do so here.

The restaurant had just opened, the restrooms weren't cleaned, and there was no soap. There were no other customers in the restaurant, but we still waited 15 minutes for our food. There was no ketchup or sweet and sour sauce, and no ice cream, which they only tell you when you pick up the food, even though it's part of the menu. The tables in the outdoor area were completely filthy. All I can say is, NEVER AGAIN BK!!!

I went to this Burger King today and am still shocked by the behavior of the manager. The sauce was missing from my order – it happens sometimes, no problem. When I politely asked if I could have it again, I was told in an inappropriately loud tone that the sauce was out. No apology, no alternative, nothing – just pure rudeness. When I tried to stay calm and clear up the misunderstanding, the tone became even more aggressive. The manager actually tried to start an argument with me (!) – and in the end, I was thrown out of the store. Just like that. Just because I asked for the sauce I had paid for (!). I felt humiliated as a customer and can only advise everyone: Avoid this store. This is not how you treat customers, no matter how stressful your daily life is. This was my last time here – and I hope others stay away too. Anyone expecting courtesy or customer service here will be sorely disappointed. If 0 stars were possible I would give 0 stars

Unfortunately no WiFi or electricity to work.

After a long wait, the old man (an employee) tried to force me to check my order in front of him, because if I go to my seat and then come back, I can't complain if something is missing. I'm passing through Munich and won't be able to get back to the country. I demand that the worker be given a warning or even fired. This isn't child-friendly. On top of that, people are walking around the kitchen in their own clothes and without hairnets. I hope this changes.

What a gentleman who works there. He gave us water because our friends were feeling unwell.

The first thing I experienced was that fries that had been left lying around for hours were given to customers. The meat on the burgers was so hard you could hardly bite. We bought three different burgers and all three were not freshly made. It's best not to talk about hygiene. Employees are cheeky and don't care about anything. One person was so cheeky that he told me he could do anything he wanted and there would be no law for it. I will file a complaint with the health department.

When I asked if I could please have a rag and clean the disgustingly dirty table myself, I was told, "I don't have one." Thanks for nothing!

I was at the branch on April 14, 2025 in the evening around 11:30 p.m. The whole store was uncleaned, drinks or something similar had spilled in one of the aisles, and everything was wet. The tables were no less dirty that evening, so I had to search before I could sit down somewhere to eat. When I pointed out that something had leaked, I only received stupid comments and two employees argued in a different language about who had to clean up the shit. No one cared about it and the puddle stayed as it was. So this branch is probably the most run down in Munich. Better go to McDonald’s or eat something real! Really bad!!

Simply the dirtiest bathroom I have ever seen in my life.

Every 6 months I make the mistake of trying this BK again. Of the last 4 visits, I went back without eating 3 times. No specials (04/2025 - no tortillas), no king deals (probably too cheap), etc. Since this store was involved in the hygiene scandal back in the day, one would hope that they would step up now. The opposite is the case. No wonder it's always empty. Never again! (so see you in 6 months...)

That was just too much today. I like BK, especially because they have a great selection of vegetarian products, some of which taste better than the "original" such as the long chicken. The shop in Trudering was renovated some time ago. Soon you won't see any of that anymore. The toilets have always been avoidable and are still the case today, and it doesn't smell good either. I just dare to wash my hands with my foot in the door. The rest of the cleanliness like the tables themselves leave a lot to be desired. It's very rare to see someone walking around and wiping during their day-to-day operations. The tray trolleys tend to be overcrowded, leaving a lot of things on the tables. The mess with the fries and the drink was already on the floor when I entered the store, which just had a few people in the ordering pipeline. When I finished eating it was still there. It was cleaned shortly before I left. The poster from February is still hanging outside where the really tasty king rib can be seen, but it's just not available. The television has been broken for over a year and shows the skin colors of people like those in the Blueman Group, i.e. blue, and at some point your brain becomes wishy-washy. This can also be done without a broken flicker box, but with the broken color it is significantly faster. Unfortunately, the staff is often too few as soon as more customers come in and, in my opinion, is neither well trained nor well-coordinated. I almost feel sorry for them. When ordering in the store or at home, it often happens that you get something different or something is missing. I can't even say who to be mad at. On BK himself or the Frenchiser who probably also runs the (at least at that time) terrible BK at the nearby Olympia shopping center, because he had the same handwriting as the one in Trudering. Oh God please change something. McD is no longer a real competition for you. It's like FC Bayern Munich and 1860. (Be careful, I'm in the 60s). Some can, others would like to.

Yesterday we were at the Burger King in Munich Wasserburger Landstrasse and were served by an employee named Natalia. She was exceptionally friendly, hard-working and always ensured cleanliness. Despite being busy, she worked alone in the service area and always kept a smile. What was particularly impressive was that she constantly wiped the tables and kept things tidy - the branch was very clean overall. Unfortunately, this wasn't the case at the other Burger King branches we visited - they were often dirty. We would like to praise Natalia all the more for her great work! Such committed employees make the difference. Thank you very much and keep it up!

Rude and unhelpful staff. An error on my order that they didn't want to correct because supposedly he didn't speak English...

Unfortunately a disappointment! The King Beef was without arugula, bacon and tomatoes. Instead, wilted lettuce and stale bread. The picture actually says it all. No one can be reached by phone and the invoice was not provided. Well, then the bad memory will remain 😖 Update November 5th, 2020: we were there again today and received a free replacement just by showing the picture. The employee, the same as the first time, was very accommodating. The new burger was also impressive ;-) So there is nothing left to complain about and I am changing the rating from 1* to 5* Update 06/24/24: Today the food was dry again - bread and especially the nuggets. The biggest problem, however, was that an employee asked for our receipt and crossed it out with his finger “so that we can’t resubmit it again.” He ignored our request to create a new receipt for the billing. Update March 13, 2025: I puked on the food and we were thrown out after we wouldn't immediately take our food off the counter even though it wasn't complete. We were also denied an invoice receipt. Toilets smell like a train station. This store should be closed.

There was very little sauce in the hamburger. Chilli chessburger

No better or worse than any other branch

Clean tables, friendly staff, quick and uncomplicated

After 5 years they…..can’t manage to give you the right burger. There is always something wrong with an order…….!!!

Disgusting, just found long curly hair in my frieze...yum

The plant-based burger tastes very tasty. Fries weren't even lukewarm

Fast food delicious as always. The branch is completely littered and there are trays everywhere. Service was ok.

Preferably 0 stars. The “restaurant” is really bad!!! The food was cold and the employees were very unfriendly and lazy. There is no such thing as a hygienic existence. The floor and our table were dirty and not wiped. There was some cheese stuck to the window next to our table. Will it still rot? Regardless, bad experience with this Citizen King. Never again!!!

Underground! Chilli cheese nuggets are rock hard and dry on the inside. The service staff spoke nicely about it, then the manager came. He told me in an unfriendly tone that they were always like that! Thanks for nothing! Service looks different! I recommend driving 150 further to go to McDonald’s!

Ordered a cheese melt beef as a menu. I don't know what I got. The russet onions and bacon were missing. Also, the burger was cold. I wasn't asked what I wanted to drink either. To do this you have to count the money 3x because you don't know that 5x - €20 also equals one euro. Normally I let the penny go, but since they didn't even give it out, I insisted on getting it. The trolleys for the tablets were overcrowded and apparently hadn't been emptied for hours because there wasn't really anything going on. That was the last time I ate there.

Delicious and fresh fries, burgers with bacon too. I would like to note the perfect cleanliness and friendly staff. The only downside was that there was no soap in the women's restroom.

I ordered via Lieferando and it was 1 hour late

There was no water on offer, we got the wrong food, the food was cold, the fries were unsalted

Unfortunately, I saw someone eating my burger WITHOUT gloves, only to cough into their hand 🤮 Hygiene concepts only seem to exist at McDonald’s

The ice cream was no longer good and tasted sour. I complained about it but the branch manager didn't respond. Shame.

The conditions in this branch have been unbearable for years. Quality control is blind in both eyes. I wouldn't even eat here for free anymore

that is the last thing you give people to eat. Health department notifies with photos and receipt, time, date. I'll put a photo up later. Surprise effect when control comes. When I complained, I was portrayed as the perpetrator. Witnesses present when biting into shock metal spehne or something like that. 26 euros worth of nothing to eat. Thank you Burger King 👍

As many people have reported before. It actually happens every time that some vouchers/QR codes from the app simply don't work here. The time between ordering and receiving the food can sometimes simply be too long. In addition, it sometimes happened that the meat was not fully cooked. For example, orders are not taken at all by the staff. You can only order from the machine and pay in cash if at all. All in all, it's just not as good as its competitor with the capital M. There is potential for improvement!

It used to be so much better, now 90% of the employees are unmotivated, aggressive and do not adhere to the standard.

I wanted to order from the current cupons. Scanning the QR codes was not possible at three order machines. So I wanted to place my order at the order counter. There were other customers standing there waiting for an employee to come and take their orders. After 5 minutes of waiting, I asked if someone would come to take the order. Answer I should go to the machine. In response to my objection that I was unable to do this even after several attempts, I wanted to place the order normally. Reply from the employee, if I can't do that I should leave, they don't have time to take orders. I find this to be pure discrimination. This branch should be avoided if you are not tech-savvy.

I have never seen such a catastrophe! Very dirty! Simply the very last time here. It's a shame I can't upload the photos I took.

I don't like giving bad reviews, but yesterday I had enough. Ordered something to take away there. My husband wanted a double stakehouse and I got a very unfriendly answer: "It doesn't exist anymore or you can see it" My daughter wanted a children's menu with nuggets and a fruit tiger. But the nuggets didn't get the fruit tiger. The answer was "that's how it was typed then you have to take the Coke" (My daughter is 5 years old and doesn't get Coke) What really made me angry was that there was someone who had been trained and she made him so angry in front of everyone who was in the restaurant. I will never go there again, so unfriendly and the cleanliness leaves a lot to be desired. It's a shame that I can't give a 0 star rating otherwise they wouldn't have even gotten 1 star.

It took more than 30 minutes to get our order. There seemed to be just two people working there - at times the counter was empty and no one pick up or pay for their meals. As a fast food restaurant this is a cardinal sin.

Cannot understand the poor average. Everything is freshly made, everything is clean, the tables are freshly wiped. Everything is great

The classic Burger King. Quality impeccable. With electronic ordering terminal!

If I could give zero stars, I would do so straight away! Service leaves something to be desired. You are skillfully ignored at the “drive in” despite repeated eye contact. Even after a 7 minute wait, no sign of life to place an order. Since this has happened to us frequently, we will now avoid this branch. Thanks for nothing!

Disaster, I've been waiting for my food for almost 2 hours 😡😡😡😡

im waiting for my food for over 2 hours. worst delivery service ever.

The order is not correct from start to finish. I had to drive back to get the correct order.

My husband bought a citizen and fries there today and then he got so sick and had to vomit. No information about how you treat the food. I was told that the employees work with gloves and that doesn't work. That was the first thing Last time we ate at your place, no wonder the shop was closed