BURGER KING Kassel-Leipziger Str. in Kassel

Disaster! Large portion of fries for 3.99, although the bag is mini, ordered chili cheese nuggets, got chicken nuggets, waiting time was just within reason, employee motivation looks different. Better eat somewhere else!!!!

Even after the renovation it is a very bad restaurant, the employees are nice and always try hard, but the ordering system actually leads to a slowdown and the quality of the food has unfortunately also decreased.

Update: nothing is in order anymore. Only incompetent staff and the technology no longer works.

The burgers were freshly prepared and were very tasty. The service was excellent and the staff was very friendly and accommodating. The place was very clean and tidy, except for the children's game screen which was a bit smudged.

Every time I'm there, the offers in the advertising aren't there. Hardly anyone speaks German and today there was no carbonation in the cola. Good is different 😡

I know all the Burger King branches in Kassel and Baunatal, but this is the worst of all! Poor communication (hardly any knowledge of German) And long waiting times are standard here. (The drive is always processed as a priority, even though you were in the shop before the cars.)

A car! and waited half an hour for 2 burgers and a fries. Repeated 4 times what was NOT supposed to be on it, after the “service person” questioned it x times, and still gave it out incorrectly. 2 people because no one understands you. Unbelievable! Maybe give your employees a language course before letting them loose on customers. The big thing on top: 60 cents for a slice of fake cheese... I'd rather go to the kebab shop I trust, it tastes good there and I get what I order after I've said it once and not 4 times!!!!

Nice and hardworking team. Food hot and fresh.

Food is good, ambience and location, well

Takes a very long time. Allow at least 20 minutes

I asked if someone could help me with the order machine, I got the answer no time and the checkout is closed. My partner is blind and I am severely disabled. Then I left. A very sad shop.

Disrespectful boss, bad food (old starts to mold, tastes like chemicals, cold). Employees do not speak German and converse in English. No sympathy in the company. The boss is very rude and just hangs up, treats the customers impossible. This restaurant is a disaster.

Ate there yesterday and have had diarrhea and vomiting since this morning. Anyone else affected??? Never again !!!

This is by far the worst Burger King in Germany. I waited 35 minutes for 2 burgers and a coke with 3 other customers in the store. You can sole the shoes of the employees behind the counter while they walk. I think even a sloth from the zoo would be more motivated and faster. Catastrophe Never again!

Typically Bürgerking, fast service and ordering via terminal.

The food was okay, just BK, the toilet was very... newfangled, I was looking for the towels but didn't see the pustomat, ordering at the panel worked, the employees were friendly and helpful, in the counter area... !! the ambience...I didn't think it was that good, but it was a matter of taste. It was okay to eat something and go to the toilet

Sorry, the burger is cold and the cola is warm. It was the first time here again in a while, unfortunately probably the last time. Staff friendly, but the rest unfortunately...

I always wait here forever, whether drive in or in the restaurant. There are 14 orders waiting to be prepared and no one in the room has anything to eat. It's unclear to me how that can be.

Worst Burger King branch I've ever been to The colleague at the checkout was totally overwhelmed, the burgers were already piling up in the display and he simply couldn't cope with the orders, We also had to wait almost 40 minutes for our food, which is a huge disgrace for a fast food chain, and then we weren't even allowed to eat in the restaurant anymore with the cheeky statement that they were about to close. Really not worth another visit unless more competent staff work there

Simply the worst Burger King, couldn't get an order right... I had ordered a complete burger to be delivered and there was just one thing in the package, of course all the mayo packets were missing, but that was already standard

Took them 20mins to prepare a simple meal. Staff was chatting instead of working. Overwhelmed by orders, didn’t stress them at all. Why we were waiting several meals were returned for having wrong items including ours. At the end mine burger was really soggy too much sauce and no taste also onion rings were really dry.

Fast food, more like monkey food, was waitin 20 mins for a burger and fries. Burger was drenched in a sauce.

Very long waiting time for a fastfood. Got my order wrong.

just straight up bottom king kong bing

Awful service. 15 minute waiting time fór orders.

Food is okay, BUT we were waiting 15 minutes for our order! And there were exactly 2 orders ahead of us. The service here is really awful. AND I don’t get why, but what is with main benefit of BK where are your free refill drinks? I would not recommend to eat here in any cost. Better spend a little bit more time and go to McDonalds, this place is nowhere near!! I give 1 star for food and -1000 stars for everything else

Below average branch, waiting time was very long with really little activity, on one of the hottest days of the year the air conditioning was not working and there was a sauna atmosphere.

The burgers are particularly good here!!!

Ridiculous. I stood in the drive-in for 10 minutes for a Coke and wasn't served.

Unfriendly staff Ambiance is cold and unappealing Cleanliness leaves a lot to be desired. Staff stand in the corner and chat instead of helping customers with questions

Just for a coffee while the car was charging. On the main street.

Overwhelmed staff, parts of the order were forgotten and also incorrect

After exactly 1 car was served in the drive within 15 minutes, I turned around and went into the store. Nothing going on, exactly 4 customers in the store. Ordering also took over 15 minutes

Disastrous... Hardly any German... Communication not possible, neither English nor German... Change given incorrectly... Too little... And 40 minutes in the drive there were 4 cars in front of me... Very, very bad

Today I was there with my children and asked for some pickled cucumber pieces for the children. Unfortunately, even though I wanted to pay, I was rejected more than once and told the employee I had to buy from outside!!!! Do I have to bring pickles so the kids can eat them with the burger?!!! I canceled the order and went to McDonald's. The treatment there was good and the children were given pieces of cucumber. I'm really sorry, but things are getting worse here.

Employees are simply clueless, the boss simply has no words... You just notice that Burgerking is not worthwhile work 😂 nothing against the employees. Apparently Burgerking is a very, very bad employer

It was surprisingly clean. Nice presentation of the store.

Better and cheaper than McDonald's

The employees don't speak my language, but I would still have liked to place my order in German. The first burger was already packed, while the remaining ones took about 15 minutes. By this time the first burgers were already cold. When asked, it was said that only temporary staff were currently employed. No excuse. Absolute impudence!

I was in the branch on Leipzigerstr today on August 20, 2024. In Kassel. Besides me and my son, there were three customers inside. Since I can't handle the ordering machines and I was treated very unfriendly when I asked for help on my last visit, I now always have to take my son with me because the last time I wasn't allowed to simply place my order at the checkout . We are a household of five and always stop at Burger King when we are in Kassel. It always adds up to €50-60 per order. Not on that day because no one wanted to take my order. Finally I went and spent my money at Mac Donald's. Today I took my son with me so that he could place the order at the machine. After ordering we had to wait. Drinks were put on the counter. We waited for over half an hour while the service was busy at the drive-thru. But the best thing was that we were given the drinks that had been sitting on the counter in the warmth for ages. I complained, but then took it because of time constraints. The cups were already so soggy that they could no longer be carried properly. A black woman (unfortunately I don't know the name) was walking around the area with her cell phone in her hand and insulting the employees in the kitchen. My son's last words were, "That's the last time I ate!" I think he's right.

After all the revelations, not much has changed. At least old fries that have already been fried are salted and put in the grease again! Super! Waiters who don't speak any more German than BK's offer. Leave older customers out in the rain with the self-service kiosks! “Payment at the checkout not possible, please serve yourself”! Customers then left. Really zero service, unfortunately McDonalds is way better. It's a shame, because I actually like BK better.

Unfortunately very poor menu at the Drive Inn counter. Food was hot and ok.

Nothing going on but no one comes along, you just wait, no one is unfriendly, but no one is friendly, no star, but there's no other way

There were animals outside that don't belong to the restaurant. The tables were dirty. And I cleaned our table myself. There was a bucket with a liquid outside and there was disinfection on the bucket. However, there was a paper towel inside. Wasn't very great. But it was very busy so I can understand it's just a shame.

Everything is okay, as you would expect. Good average, not bad but not outstanding either.

Long waiting times, dirty tables (with leftover food), overcrowded tray stands and incompetent staff…

I would no longer order Überlieferando from Burger King. Unfortunately, they are not able to read orders correctly. Extra requests will not be accommodated. My son is not allowed to have a cheese allergy. I specifically wrote it twice, which means I get a cheeseburger even though I ordered a hamburger. Really annoying

Fast and good for such a fast food joint

We drove off the motorway specifically to eat here in peace and quiet without the hustle and bustle of a rest stop. We weren't disappointed

Strawberry milkshake that is white and didn't even taste like it. Missing order, staff doesn't understand German well

Absolutely bad Burger King - at least when it comes to plant-based products. Here 5 PB meatballs are permanently kept warm for several hours. You have to order at least 6 pieces to get a good burger. The other 5 have been kept warm for so long that they have already turned a yellow/brown color and are rock hard. They try to cover it up with an excessive amount of ketchup, but that only makes it worse. Unfortunately, I live nearby and have now tested the whole thing about 10 times within a year. Every time there are 5 absolutely inedible burgers. I don't understand how you can run a business like that. It's a shame that no one there even tries what he's actually selling. I'll be going back to the BK on Druseltalstrasse in the future.

delicious, but waiting 45 minutes for 2 cheeseburgers and a cola isn't nearly enough for a fast food restaurant 🙂‍↔️

nice BK & food also very good, only every now and then something is missing when ordering, why that only occurs at that location remains a mystery.

Unfortunately, the offers on the ordering terminals are not completely the same as those offered by the food banks. When I asked that I would like to order at the checkout, I was turned away and told to order via the app, but I don't want another app. This is now the 2nd time. Announcement from the boss, prohibiting ordering via the cash register. I go to Burger King 4 to 5 times a week, in many different branches. Never experienced anything like that. Example, no King of the Month, no Big King, etc. At the terminal. Clearly lost a regular customer in this branch, a shame, had been there since it opened. Employees were nice but their hands were tied, the long-time shift manager didn't want to help me either... What kind of customer service is that? Speaking of which, the cleanliness is a 4 out of 10. One more thing, can you please finally repair the air pipe of the hand dryer? How blind and stubborn can you be?

It's great that they added a Turkish language selection to the menu... I congratulate you

Staff nice and helpful. Unfortunately the food was cold (french fries and burgers). The floor was clean.

Why does Burger King have the similar ordering system to McDonald's only without service, it takes 4 times as long and after ordering, in the worst case scenario you sit there and wait for almost 30 minutes, makes no sense to me at all, you can also continue in the Wait in line like before.

I just can't understand how something can be missing every time. We had our order delivered. The order came after an hour. The food was cold and three fries were missing. We also tried several times to reach the fast food restaurant by phone, but nothing! Simply disappointing that something is always missing. A tip: simply check it off when you have put the products in the bag for the respective order. This means that something is no longer missing.

Had to wait a long time for a burger even though there was nothing going on. Then get beef instead of chicken. Sad thing like that

The menu was really grade 5 plus, at least I didn't feel sick afterwards...

Food was very tasty, unfortunately there was a fly in the food

It was clean, staff friendly and helpful. we felt comfortable.👍

I came here all the time but after today I will not! They weren t busy at all, I came when they opened so there was just a few people. I asked for 1 double cheeseburger but I got just a normal cheesburger and for one crispy chickenburger with double crispy pad and cheese and I got it wrong! Before I recieved them I saw that they took one and added raw bacon because they forgot to add it before. When I told them that it s wrong they just opened up my burgers and just add more ingredients. By the time the burgers were right they were cold and I didn t even touch them at that point! It s that hard to just make a new one if you saw they were made wrong? I think the problem it s with the girl chef that was making them, she just looked pissed and bored. I also went there last night and it was a male chef and everything was fine with my burgers! I hope that you guys will fix your problem with your chef because I really liked your food before!

The meat alternatives have become really good and are now cheaper than meat

Simply better and tastier than the golden M. Also a good branch.

Catastrophe almost nobody speaks German

Mmm delicious as always. Keep it up!!!!!

It was a bit warm and stuffy, otherwise great Burger King :)

Has a nice covered terrace, like everywhere else

This is a typical Burger King restaurant with a drive-thru and outdoor area.

Discovered small hairs in my burger 3 times in a row. That really ruins your mood! You pay, you're hungry and then you lose your appetite for the next few weeks!!! Look in the kitchen, the person serving the burgers there, no hair protection, no face mask, no gloves!!! Never again Burger King Kassel Leipziger Straße l!!! In every country there is this regulation: head cap, gloves, face mask! This unhygienic thing only exists here in Germany!

No long waiting time after ordering at the machine. The food was good, fast food like Burger King is just a matter of taste.

Closed indefinitely, with no further details

It's very difficult to understand and takes forever

Dear people, the closing time is at 1 o'clock. Not taking the last car that's dutifully lined up at the drive-in and saying it's closed at 0.55 is really cheeky.

Waiting 30 minutes in the drive for food doesn't really feel like a "quick restaurant"

I actually wanted to eat something at Burger King since I worked until 11:40 p.m. Ordering only through a machine, I couldn't handle it and no one could explain it.

Nothing special about the atmosphere... Cold food, no one speaks German, no bad attitude from the employees. That might also explain the 30 minute wait for eating and moving around in slow motion. It might have been quicker if the employee hadn't tried to constantly flirt with the female employee and stop her from working. Been there again today. At least the fries were now warm but too salty. 5 people and overwhelmed with all the orders. You don't put the burger on the tray for 10 minutes... you notice 0 training

At the ordering terminals you can even choose whether you want to order a drink with or without ice. The order was prepared 1 to 1.

Food as always good, staff all new but OK. 😊

The food took too long for a fast food restaurant.

You can't say much bad about the food, it's just fast food. Dad Burger King is modern and has just been renovated. The service could be a bit faster.

Very modern, fast-food restaurant in a great location for short-term refreshments. I'm happy to come here to take a breather; you can find a quiet place on the upper floor. Best regards CePe

If I could have given zero stars I would do so because this staff is the worst there is, how can you offer people such a service, something like that is impossible, most of them don't know any German and ordering at the checkout is not possible because they don't speak German and the food tastes stuffy and every time they forget the extra requests and the coupons don't even work and it takes half an hour to order

Apparently the guest area is clean and you feel quite comfortable in the current self-ordering concept. The problem with Burger King is the extremely long waiting times, especially at the drive-thru. You often get the feeling that this has nothing to do with system catering.

Unfortunately, waiting times are getting longer and longer, otherwise everything is clean and a must for burger lovers!

Of the 4 order terminals, 1 worked. After asking several times, the manager decided to get the other 3 running after 15 minutes. Then my order (1 burger, salad and 2 drinks) took an incredible 25 minutes to arrive. Worst Burger King in KS.

A Burger King like many others. The relatively long waiting time bothered me. But maybe it just came at a bad time.

Nice shop. Unfortunately the burgers were completely soggy and mushy.

I don't know if it's due to the lack of staff, but those who were there all run around like disoriented chickens, no one really knows what to do next.

One of my favorite Burger King. I've ordered there so many times and everything has always been neat and warm. Everything is always well maintained and the toilets are always clean and cleaned. In any case, the work here is good and clean. See you next time.

Ordered food at the drive-thru. Firstly, the order was incomplete for the second time. Secondly, when you get a menu at the drive-in, you are no longer asked about the drink or whether you would like mayo or ketchup with the fries. I didn't say anything to test it myself and in the end I didn't get anything. I've never experienced anything like that at McDonald's

Rude staff orders all wrong and then become rude. This was not recommended for the first and last time...🤮

The biggest advantage was that you could charge the car at the same time. Otherwise not anymore.

Refused to take an order 30 minutes before closing time

Very nice service. Food is just Burger King, you can eat it.

Ordering inside is quicker! Drive in takes 20-30 minutes... That's not the case with megges... you should think about it

Our order was not accepted and we were treated very rudely.

Employees are unmotivated, friendliness etc. The guest cannot expect anything here.

Nach 1 nem Hamburger sofort magendarm