Burger King Gelsenkirchen in Gelsenkirchen

Too long waiting times to eat takes eternity and very unfriendly staff

Staff very unfriendly and sometimes not understandable. 20 minutes on the drive is way too long for me for 2 burgers!!!

The order was made through Lieferando, I wasn't brought 3 fries, and my sugar shurros contained no sugar or cinnamon. Today is our birthday and that really upset us. I won't order food here again

After looking for something quick to eat, we chose this Burger King, despite the bad review, we wanted to try it ourselves and we didn't make the wrong decision. The food was very tasty and everything was fresh and very warm. The chicken wings were incredibly tasty, juicy, and the burgers were exactly right so delicious

Food is good and served quickly.

The food was hot. The cleanliness of the toilets could be better.

Stopped today after a visit to the bicycle dealer in Buer to organize a little snack for the way. Well, it wasn't that great at the DriveIn. The employee spoke unclearly and seemed very listless. The other colleague in the background was doing much better The burgers 🍔 weren't really warm and the cheese seemed like it had just been put on it. Not melted and not at all like it should be. It's a shame actually 😢

If you could give 0 stars that would be my rating, we played Schalke on Saturday evening and there were really only two people in the kitchen, we waited 45 minutes for 2 burgers. After so many years of operation, they still can't manage to work properly as a team on days like this, or maybe hire more people 😂 Next month I'd rather go to Mccs 🫶🏻

Very clean restaurant, serves quickly and great service, really great!

Food burnt, 2nd round 2 hours later cold. All I can say is you can't go there, tastes miserable

Aiming for delivery from Burger King in GE Buer is absolutely not recommended. At first no one came. Delivery status after 45 minutes according to Burger King: Delivered! Without delivery. And for a long time no one could be reached on site. A careless employee with a touch of impertinence coupled with a bit of indifference ended up in nirvana after 12 call attempts. After about 1 hour 40 minutes. Then there was someone else at the door. The food was lukewarm and seemed to have been taken from the very overfilled, soggy paper bag. 1 star is no star.

Everything went well when ordering three times in a row. And nice staff who also think for themselves and would rather ask again.👍 Order was prepared quickly and without errors. Please keep this topic going!!! Older review 1: First of all, it is cheeky that a "price correction" is carried out when ordering at the terminal but there is no indication of what this is for. The invoice also only says “price correction 0.50 cents” but no reason for it. In addition, you cannot wash your hands in the women's and men's toilets because the tap goes off again 2 seconds later after you press it. Absolutely unacceptable for a restaurant that sells finger food! Furthermore, it was generally very dirty, even though the place wasn't full. To make matters worse, the plant-based burger was burnt again. I'll leave the old reviews attached. Older review 2: Today the quality of the food was good. The citizens were not burned, the order was given correctly and the place was clean. Seems to be new staff! We had to wait a relatively long time but at least it was worth it. If the quality stays like this, you will get the 5th star again. Older review 3: This time we weren't served a bottle, but the patty was burnt to an unacceptably deep black. Since we waited 20 minutes, I ate it anyway and now I have the taste of charcoal in my mouth. At least there was ice cream to compensate for the long wait. However, the citizen should never have left the kitchen in this condition. Older review 4: Served me wrong for the second time and gave me a normal burger instead of a double. So we went back and when there was a complaint the old burger was confiscated (thrown away) and a new one was made. Even though I said it was the second time, I didn't get an apology or anything, just a "Happened". This is an absolute no go and the first reviews were simply deleted. The word “sorry” wouldn’t have been too much to ask for the journey!

- ordered via drive in - "Welcome to Burger King, place your order please" -> No answer! Greeting, a foreign word. But that wasn't the point. But about my order of my hard-celebrated Chilli Cheese Nuggets. Where there are no longer any coupons for .... 6 pieces cost 4.99 euros. Also a joke but no matter what, you still pay. Since I've had this problem several times, including here in Buer, I asked you to please prepare them FRESH and not just throw them in the fat a second time. 11 minutes of waiting have passed, there is another car in front of me. So far so good. What did I get... yup, I recognized it correctly. Rock-hard, dried-out chilli cheese nuggets were thrown into the fat a second time. For 5 euros a bag I can expect it to be freshly made. But like so many times with Burger Kind, it only worked on the second attempt. Just sad!! An apology from the employee, unfortunately no! But the numerous bad reviews here in Buer are part of the overall picture of the branch.

Waited 45 minutes for our food. Definitely too long.

Food not warm, order incomplete, spent 20 minutes in the drive-thru.

Delaying the matter is not good treatment

Hardly any services because the food was very tasty and fresh. The sound and TV are broken, which doesn't really bother me, but then you'd better turn it off completely... instead of like an old record and a blue flickering picture.

Would also give 0 if it were possible. 40 minutes late, super rude and didn't even give me my drink.

🙏 now I'm giving up. Only twice no veggie burger despite ordering. Then again and again the burgers are completely moved so that there is always paper in the burger, the bags of fries are never full and the drinks are never all available! And it's not cheap either! The service is super friendly, but it doesn't help if you always have to wait twice. It has to be said that there are also new burgers without any problems if you complain about something. The only thing that's stupid is that the few fries are cold again! Finally try to get the burgers and fries together and maybe put the burgers on top of each other. It works if you put the burgers down properly😉🙏. .. such a shame but it's annoying! I'll put off visiting for a while!!! Greetings...

Unfortunately one of the worse Burger Kings. Depending on the staff, you have to wait forever for food. After 45 minutes I canceled my meal. But the burgers are mostly okay. I still prefer to go to Burger King in Dorsten. However, I emphasize again that it depends on the workforce.

Employees who speak German at the counter wouldn't be a bad thing... every damn time I order something half of it is missing... and when you go back and tell them they say "they didn't order it" so sorry but McDonalds has a thousand times better service !!! Never again...

All you needed was a coffee and the shift manager said, "We don't sell coffee or tea here. Go to the gas station." Small suggestion: you can make coffee more expensive, sell nothing at all or just stay calm instead of turning people away!

If you go to this Burger King, you have to take a lot of time with you. After standing at the drive-thru counter for 10 minutes without being served, I went in. I ordered inside and it still took 15 minutes for anything to happen even though My order was the only one, unfortunately not the first time, somehow that's always the case at this Burger King. I'll go to others in the future or to a McDonald's nearby

Dirty shop, delivered too late, cold, unfriendly and toys are missing what do you pay for

Worst service I have ever seen in my life. I've never seen a place where ice cream has to wait half an hour.

Waiting time at the Drive Inn was underground

Stable, make good burgers, what more could you want?

Dressing privately behind the counter and having a chat with work colleagues is not an option. Eating like in any Burger King

JUST ONE WORD "INCAPABLE"....Short version: Small order of 2 long chicken, 2 fries, a drink....paid No. 585 Time 6:12 p.m. according to receipt. After 30 minutes without it being processed on the display we asked whether we had been forgotten because the numbers were over 600. Answer "Funny, should be ready soon." Now after another few minutes my cell phone went off and I had to ask another customer for the time. The order numbers continued to increase, 57 minutes had been reached...The same young man came to the counter again, I explained that it had been exactly 1 hour, our number didn't appear, we wanted our money back and would like to leave. ...A quick OK from the gentleman and he was gone. Then a lady came and said “You want your money back”? That's right, it's been an hour since we ordered and we're no longer hungry. Money paid out...No apology, super annoyed. Conclusion Customer is king NEVER...At least we weren't called without being asked like other customers. This branch is simply unbelievably bad. One star is still far too many

Here you can get as many drinks as you want

Waited 20 minutes on the drive for 3 burgers!!!

Just a Burger King, it was clean and it was pretty quick. Staff was friendly too. You can sit outside, unfortunately right next to a gas station

Food came 1 hour later and then the completely wrong order.

How can you be so incompetent? Why is it always so unfriendly? Why do people pick up my call and then hang up straight away? Don't you want to make money? Very strange shop.

Catastrophic hygienic condition, employees without training.

We love going to Burger King, we always take out and eat at home. Unfortunately, for some time now we have been noticing that things are missing at this branch: fries, cheeseburgers, sauces, or several things. This is a real problem and we can't always take the bags completely apart at the checkout to check everything. It's just a shame that if you report it next time, you won't even get a replacement. We know that from MC D. Otherwise, if something is missing, we can get a replacement afterwards. And all this without any effort and without any proof. I would also like such unbureaucratic service from the Burger King branch.

It's my own fault, I know, but I'm actually an optimist, but here all hope is lost. The fries were overheated once and were burnt and rubbery. I complained and got "new" ones, which only looked slightly different. There was, once again, NO Coke.....just plain old Coke, in a fast food shop.....unbelievable. The employee, very unfriendly, filled my cup with (Chery Coke?). Pee warm...threw it away. And to top it all off, the burger patties were burnt again. Although veggie (it has happened that people tried to sell me meat) but still inedible. As I said, it's my own fault, but it will never happen to me again. Never this branch again. Save your money and go somewhere else!

Super friendly person behind the cash register. Very clean and tidy

Awful retarded staff! Order goes wrong: you first order a chicken nugget menu, which can be seen on the plates. They then look at you as if they have never heard of a menu before and then ask 'burger menu?' Do you only get nuggets without fries or drinks. You ask for the menu and they say 'that doesn't exist' while behind them is a sign that clearly says 'king nuggets menu' 🤦‍♀️. Then they forget ketchup even though it was clearly requested and instead of a regular whopper menu they give a children's menu. Better eat somewhere else…

1 star too much Burger A..... Cold, old, not fresh, unfriendly 😡😡😡 Give it a wide berth. I understand every bad review and I still feel bad Never never never again

Perfect for a fast food restaurant! Eat good! But all tables unclean...

We were just at the drive-thru and ordered using coupons. When we unpacked at home we discovered that my two burgers and two fries had been completely forgotten. Of course only in the bag, not on the bill.

All I can say is that it couldn't get any worse. Will avoid the store now. Always the wrong things in the bag and usually always at least 20-30 minutes waiting in the drive

The cheeseburgers were lukewarm. And there was no invoice. Not recommendable.

Warning do not order!!! I've been trying to call since midday to let them know that they should call, but no one answers. I also ordered through Lieferando at 9:45 p.m. Food is still not here and it's 11:07 p.m. Very difficult to advise against, that was the last time!

Hi The staff is unfriendly with a few exceptions. It's no fun shopping there. A customer was discriminated against in front of other customers at the checkout. That was unworthy of people. Greetings Ute Reichert

The shift leader wasn't friendly.

Ochsen ordered at 5:06 p.m. The order never arrived and when you called it was just put away or ignored and left stupid comments. I know how something like that can come about. It was discussed that the delivery time suggests up to 90 minutes, which cannot be the case if 40 minutes is shown on the app.!

Too few staff, resulting in waiting times. Tables not really clean.

Absolute rubbish. Didn't receive my order even after over 2 hours. According to Lieferando, the order should arrive within 1 hour. Even if you call them and ask when the food will arrive, you won't get a decent answer. First it says the colleague will be there in 2 minutes, after 10 minutes it says in 15 minutes... Absolutely not recommended. Fairly a rating of 2.8.

I've just been standing in the drive for a crispy chicken burger for 15 minutes - I was the only car when I arrived - now a whole line has formed behind me and I have it again Only ordered a single burger which was the worst service in a long time

Bad service, long waiting times and it wasn't particularly busy, no structure in the shop, food was prepared incorrectly several times. You don't feel like eating anything there because you always get the wrong order.

The staff was completely overwhelmed on the holiday. This was not due to the people on site but to the staffing. Three people on a holiday evening was a bit small. Typical leadership failure.

Linguistic communication problems. Dirty tables.

Burger was black. When we asked for a new one, the same patty was fried again and put back on the burger. That's it with Burger King.

Just slowly add some cold food…

Our order was pushed back due to large orders that came later. Waited 3/4 hour. Tables dirty. They don't have control of the store. Not recommended.

Had to wait 45 minutes in front of the checkout and then the food was absolutely inedible and incomplete

Ordered twice then wanted to pay and then I had to repeat it, btw my 600 crowns in the Bk app were scammed, everything stuck to the floor, there was leftover food and spit on the tables and the appearance of the employees wasn't the best either

The staff often seems overwhelmed and things are regularly messed up. Obviously, this is due to poor management: If you don't employ enough staff and/or the processes don't work, system catering cannot work. We are currently looking for staff on a €520 basis. Perhaps that is also an obstacle to good processes. However, I cannot confirm the problem with friendliness: When asked in a friendly (!) manner, all deficiencies have always been corrected in a friendly manner and an apology has been apologized for. – The saying “How to call into the forest…” may apply here. Either way, you should be patient. Once you have the food, the quality is okay. At least outside there is no significant littering to be seen; partly in the parking spaces at the end, opposite the fire department. (And if you're honest, that's due to rude customers who throw their trash into the discounts, and not the operator.)

The cheeseburgers are good there too. I always take 1 cup of cola with this

It was nice to eat here as always

Sorry, but cold, dry burgers with just a little sauce in the middle.

I've never seen such a bad Burger King! Either a completely NEW team will be deployed or the store will soon fall into disrepair.

Every time something is forgotten, you don't check on site because you only ordered 2 coupons and yet two citizens were missing. After I got home and called, I was told I hadn't ordered anything because they couldn't find my order and then they used that cheeky tone and made me look stupid. Really terrible store, NEVER AGAIN!

No, there was a lack of staff, fatty food, oil leaked out, dirty tables and long waiting times

Decent system catering. There was a new employee who was surprisingly friendly.

You can go there every now and then. Nice service staff. Everything clean and tidy

Soggy fries, wrong order. Again and again 0.4L drinks instead of the paid 0.5L!!

The kitchen needs training, orders are often made incorrectly, please let them look over your fingers

Long waiting times. Staff not in a good mood. You have to work on friendliness. Just picked something up at the counter again. No thanks please. Nothing.

Largest garbage store in the area. Waited 30 minutes for 3 standard burgers at Mcdrive. There was ONE car in front of me that also waited 30 minutes. Finally, look for capable staff and not those who don't want the job.

Very unclean, very crowded, not cleaned up and unfriendly staff. We will no longer drive to this bk and will take a further route. I would also question bk whether the line at the location should not be replaced, as this problem has been known for a very long time.

Bad service, cold and sticky burgers, and wrong menu. Definitely not recommended

Very tasty and everything received individually as ordered. Slight drawbacks in terms of cleanliness of the tables.

Burgers are only lukewarm, which is a shame

Delivery was a complete disaster and had to wait 1 hour The food was ice cold

Bad service. Burger cold and wrong.

Refillable drinks wonderful!!! Everyone should have BurgerKing!

Delivery service is an absolute disgrace! Paid via the app and paid via Paypal, the order was not complete and the supplier complained about it at the door. This is also cold. This was confirmed and should be delivered in 20 minutes. Of course that didn't happen.

25 minutes for 2 milkshakes and I won't say more

Not recommended, the order was canceled after waiting 20 minutes for two menus.

Just been there. The cola tastes like rot, it was replaced with an apple spritzer which also tasted like mold or rot. The whoppe, fries and cilli cheese balls were ice cold, as if they had been sitting on the shelf for hours. We will inform the health department tomorrow. Do you actually want to poison us???

The slowest fast food restaurant in the world! What a juice shop. One can only advise against it! Dirty, unfriendly, long waiting times, cold food. Staff who are more concerned with themselves than with customers and service. Never again!!!

The worst branch I have ever experienced. And as a fitter, I've seen a lot of them. Almost 20 minutes for 2 burgers and a jr menu. Then the cola was uncarbonated for the umpteenth time (just disgusting) and it wasn't the first time. Will avoid this branch For me it has nothing to do with FAST food Update 2024: 20 minutes for 2 cheeseburgers and small fries

Recently, there are good employees and they pay high attention to cleanliness. That's why I'm changing my comment

The food is good and hot and you are served quickly.

Essen sehr frisch und schnell das Team auch sehr nett

Schnelle Auftragsbearbeitung, doch Menü ausser den Pommes 🍟 war kalt Mein Eindruck, nichts für mich

Lange Wartezeit ( 15 min. ) Chicken Nuggets , lau warm, Nicht frisch, harte Nuggets

Neues Team.... wenn ihr vernünftig essen wollt dann meidet den Laden. Von wegen frisch. Einen alten Burger wo der Käse schon hart und kalt ist. . Naja das Mädel hat den Befehl von dem Schmierigen ausgeführt. Den Burger ausgepackt und im Müll entsorgt. Danke für nichts.

Wartezeiten um 20 bis 30 Minuten sind nicht selten (Freitags gegen 22 Uhr, aber auch Sonntags nachts um 0.30 Uhr). Kein Einzelfall, sondern eher die Regel. Die Qualität der Speisen ist im üblichen Rahmen. Ich wurde immer freundlich bedient.

Absoluter Drecks laden spart euch das Geld und geht lieber wo anders essen man bekommt nur die Hälfte für den vollen preis wenn es möglich wäre würde ich minus Sterne geben geht lieber für das geld wo anders aus selbst wenn man versucht jemanden zu erreichen keine chance

Sehr sehr sehr nette Bedienung. Trotz Stress und das sie alleine da stand. Aber sonst kaum auszuhalten in dem Laden. 1 Person holt sich was und 10 stehen drum rum und bruder und diggern da rum in einer Lautstärke die nicht normal ist.

Essen dauert ab Bestellung zu lang

Also die Mitarbeiter geben sich mega Mühe sind jedoch deutlich unterbesetzt hier wird gespart man wartet 10 Minuten auf seinen Burger der bereits fertig dort liegt weil hier an Personal gespart wird hut ab für die Mitarbeiter nicht für den Chef!

Derbe langsam ist das Personal. Das Essen ist o.k. Nicht wie bei anderen Burger King. Naja. Nochmal muss ich nicht hin.

Leider einer der weniger schönen Burger Kings in Gelsenkirchen. Das Personal wirkt eigentlich immer unmotiviert, genervt und nicht so, als würde sie ihren Job gerne (und gewissenhaft) machen. Der Laden selbst ist immer irgendwie „schmuddelig“, also nicht verdreckt, aber eben auch nicht all zu sauber. Die Burger sind auch gerne mal kalt. Als Vegetarier habe ich hier leider immer die Sorge, dass man mir statt eines Plant-Based Pattys eben doch mal eins aus Fleisch unterjubelt, weil man es halt gerade griffbereit hat. Jedenfalls würde ich das leider den teils echt sehr unmotivierten Service-Kräften dort zutrauen. Highlight sind meiner Meinung nach die Getränkeautomaten.

Am besten ist der Getränkeautomat, da man sich immer kostenlos Getränke nachfüllen kann. Auf meiner Chilli Cheese Pommes war im Vergleich zu anderen Burger Kings viel Käsesauce, jedoch waren etwas wenige Pommes drin.

Hier war Wallraff nicht. Muss auch nicht, hier habe ich alles für gut gecheckt!