Burger King Gelsenkirchen in Gelsenkirchen

Food was cold Staff argued Wasn't good I can't recommend it

Unfortunately we didn't like it very much. We had to wait a long time. The place wasn't full. The food was barely warm. The tables were dirty. We wouldn't come again

When we ordered, there was a lady at the front of the register and 3 people at the back in the kitchen. Suddenly the three of them disappeared from the kitchen for almost exactly 30 minutes. (I guess I took a break) Unfortunately, no food was made during this time, only new orders were taken. After 35 minutes of waiting we had our order. Unfortunately, there is nothing “almost” about this restaurant. So it's best to plan a lot of time and patience or go somewhere else straight away.

All screens broken. Unfriendly dirty

Ordered three times and something was missing three times. You can still accept that it takes well over an hour and is ice cold, but the fact that something is always missing is not a coincidence but a deliberate rip-off

Hello, food was very good. Only the tables were all dirty. I found it really bad. Why doesn't anyone clean it? There were about 5 customers in the store. But the employee was very friendly.

The menu is virtually unreadable. That's annoying.

Staff always friendly, even when stressed

The front staff seems innocent, not enough staff for the number of orders. The managing director seems to be one of those characters who builds his wealth at the expense of customers and staff. Given the history of this branch, I wouldn't be surprised by hygienic deficiencies as a result of understaffing. 2 burgers to go, 25 minutes waiting time in a pack in front of the checkout.

Paulina should be promoted 👍👍👍 Very nice service

This shop is unbelievable, unclean, all the tables are dirty, you stick to the floor. Once and never again. Curiously, offers are all sold out or not there. Staff terrible.

Ordered food and it didn't arrive completely

All the employees who prepare the burgers work without gloves..Hygiene is 0..the fryers serve in the back, tackle everything without gloves and then prepare the food.My daughter has been lying since yesterday with stomach cramps, nausea and chills.. These are symptoms of food poisoning .. I will forward this to the health department..

Popular corner, but unfortunately no longer recommended! Service ; There are always employees who really make an effort and try to make the best of it when it comes to waiting. Food is okay! However, the overall picture is very dirty, tables outside are a disaster, just like broken chairs where parts have broken off and very sharp edges are now, very dangerous. Outside the storage room/basket is always full and is not removed so that people simply leave their rubbish on the table after eating. Of course it is not cleared away and tables are cleaned. Absolutely very dirty, floor full of cigarette leftovers, The entire building and the seating area outside are in need of renovation as soon as possible!!! The store does not comply with any security measures! There is no children's area although there are such large areas to make one.

Dominic best cashier and very handsome. Layla good woman see respectfully.

We were totally satisfied. We ordered food and it was there after 30 minutes. It was still hot and the delivery person was super friendly!

Service: One person tried hard to please everyone (checkout/drive in), but was totally understaffed. So the employee*** and the staffing 0 stars. The toilets are absolutely disgusting! Cleanliness needs to be paid attention to urgently here.

Children's menu: No toys to choose from and no quetchies. We were only informed afterwards. Paid full price. Not nice.

The employee behind the counter seemed noticeably sleepy as we waited an inordinate amount of time for our simple burger order. The restaurant was completely unair-conditioned and was stiflingly hot, exceeding the outside temperature. Unfortunately, I cannot recommend this branch.

Manuel was at the counter and was not only patient, courteous and very polite, but is by far the best Burgerking employee I have had the pleasure of meeting so far

Manuel/Dominic were very friendly and the service was perfect

I ordered a chilli cheese burger and a long chicken here on site. Even though there was only 1 customer in front of me, I waited almost 30 (!!!!!) minutes. Please close this store

The toilets were clean and the ice cream was tasty and cheap.

Dirty location. Partially warmed up food. Staff knows please and thank you only on Netflix. While I was ordering, I was interrupted by the employee because a “colleague” of his also wanted to order something and of course he has priority. Regular failure of the EC function. Drive in rarely works. Orders 50% incomplete. Waiting times of less than 10 minutes are rare but occasionally possible when there are few visitors. As a matter of principle, sauces for the fries are not included with orders. I will avoid stores from now on. I hope they will do the same.

I'm at Burger King right now today August 11th, 2024, 7:35 p.m. the employees are so cheeky... I'll never come back here... they just send people away and here... the checkout employee says that the order takes over 1 hour... it has no desire for work... that can't be right... the employee at the cash register throws everything away and speaks very badly to the customer... at 7:40 p.m. they stop taking orders and the restaurant is empty, that can't be the case...

Waited for over 25 minutes even though there were no people there

No customer had to wait 20 minutes simply because the employees didn't feel like working

The order came almost 2 hours late, then the neighbor's doorbell rang and then the ice cream was missing for almost €7!

Been waiting for my food for a very long time, half forgotten and everything soggy It's really sad that no one from BK in the upper department is doing anything.

This is definitely not “fast” food!

Delivery service absolute disaster!!! After calling twice (approx. 30 attempts failed/constantly busy or unavailable) and an incredible 2.5 hours, it was delivered shortly before 11:00 p.m. Bag torn burger soggy and lukewarm, fries and onion rings inedible. Cold and rubbery. It's unbelievable what kind of disgusting food they deliver for quite a bit of money. Apart from the 2.5 hour delivery time. Absolutely not recommended. What Burger King is doing is outrageous.

I have no idea how often I should complain. I've been waiting for the order for 3 hours, it's only a 10 minute drive, I went shopping in the meantime. Whether via Lieferando or via the BK app itself, it's simply a disaster

Went there to eat after work!!! By Burger King standards the place is simply terrible

Pure disaster! The condition of the store is disgusting! It just smelled like disgusting rancid fat Staff extremely overwhelmed and sometimes unfriendly. A good amount of time had already passed before we were allowed to order. We had a manageable order. Three cheeseburgers, one double cheeseburger, small. Fries and two children's menus each: fries, Fanta, chicken nuggets. Children's menu was incorrect, squeeze bag was missing, instead of chicken nuggets there was a hamburger and CHILLI cheese nuggets. I don't even want to imagine what would have happened if I hadn't checked the order beforehand and my daughter had bitten into the chili nuggets. The only positive thing was the toilets. These were very clean. This branch? Once and never again!!!

Seldom seen such nice employees in a fast food chain. My husband and I really felt very comfortable in this Burger King. :) next time we come back we'll buy ourselves some ice cream too ;)

This time Burger King broke the record for 2 hamburgers and a small fries to take away in 22 minutes. You would think everything was fresh and delicious. Well, something different is delicious and fresh too. The fries were cold and the burgers...bite-sized in terms of temperature, so I only give the food one star. But it wasn't the staff, 3 people can't manage the shop.

Air conditioning off, in July..., and no ice for (hot) drinks

Real impertinence. 2km away and can't make it after 1.5 hours. to deliver. Additionally, no possibility to ask in the restaurant.

Unbelievable... a fast restaurant where you have to wait 45 minutes... then you get served a burger like this. They should be ashamed

Very good for a coffee break ☕ very polite staff, only one small problem is the outside terrace and unfortunately the tables outside are not cleaned. Otherwise everything is good.

The cashier said there was no more cookie dough in the fridge behind him but there was still a lot. Then I got my friend Oreo. She hasn't spoken to me for 30 minutes. But otherwise fine.

I wanted to do the drive in first, it was pretty empty, but after waiting 5 minutes at the ordering counter I decided to go in. There I noticed that despite the understaffing, the employees were having a lot of fun, despite the customers waiting. Unfortunately, I only discovered at home that that I didn't have my complete order.

Not a pleasant place to eat. Rather greasy and not exactly hygienic.

Popular disaster store full only two employees present. Rude service

Drive in you wait for ages... So no “fast food”👎🏻

1 star is too much!!! I always wait at least 10 minutes before I order something!!! But today I waited almost 20 minutes!!! And then in the end I didn't feel like it anymore...

Just closed the drive-in even though they are open. Apparently there is a staff shortage. Still kind of strange

Absolute joke when two orders come in and absolutely overwhelmed. The food you get after 15 minutes is all cold. Fries don't even have any salt on them. Service is as unfriendly as anything else and they adapt to their surroundings in terms of friendliness.

A very special atmosphere in this Burger King. Employees on break smoking a cigarette in front of the main entrance for customers. Very few customers, but the only employee on duty takes orders from the drive-thru, the dining room and takes care of the fries. A real mess in orders where the customer does not have their order number with the ticket. As a result, it's complicated to navigate, without knowing that such an order is for such and such a customer. I can't even imagine with more than 10 orders. The atmosphere in the restaurant is not any better, with more non-customers sitting with a glass of water than real customers. Even in the parking lot it's a mess with a mess for parking cars normally. An employee came back from his break to go out and light a cigarette again after 15 minutes. Bravo to the only employee visibly motivated for his employer who does his best despite this disorganization. Otherwise, the restaurant was clean and the food was as expected. But you might as well avoid going there. And it's a mess with the trays at the end of the meal. For more than a year in France, Burger King has switched to washable dishes and selective sorting. It may not be perfect in France, but for a country as ecological as Germany, I expected better.

Very long waiting times and no self-service terminals

We had to wait 20 minutes to order even though there was nothing to do. Then wait another half hour for the food, great. Several people who were in line after us left without ordering anything. Disastrous service, you should close the shop or hire sensible staff.

Fast food restaurant as you know and expect.

I only stopped for a milk shake, but the machine wasn't in use and apparently hadn't been cleaned yet. When I saw Wopper's prices I left again.

Unfortunately not a nice branch. A little old. Burgers and fries only lukewarm. Had to wait far too long for a small order.

Short and sweet: This site shows how you can do everything wrong! Untidy, unsorted and everything a little dingy! No one took the notice in the kitchen "Please don't prepare any fries" seriously because the storage was relatively full and no fries were sold during my time. Service is constantly tried, but a 1:1 staffing can't do much! It's a shame, but when I read the reviews, I'm not alone!

Overwhelmed staff. The burgers are like lead in your stomach the next day. Conclusion...stay away from cheap food!!

There are 2 rings for the entire establishment. They don't pay attention to customers. Wait about 40 minutes for your order to be accepted. I don’t recommend it.

The food is just as you know it, typical fast food and it's not always perfect. But the service is great, especially a young lady working there (I think a cashier) who did her job very well. Very nice and super friendly, helpful and other employees there could learn a lesson from that. This is not the case with other employees. As a customer you should always be served with a smile and that was the case with her. At least that's how it is every time I eat there and this young lady serves me -- whoever runs this BK branch should give that person a deserved raise! You can or should take her as an example - she literally radiates joy and fun at work!

The restaurant is great, but this one nice girl and works at the same time She looks nice and carefully. The girl seems to like taking orders and is very, very polite. The nice girl works very cleanly and pays attention to that. All the customers she collects money from or at the drive-thru are happy with their order. Once I was told by her nice girls and when I drove home from the Burger King in Rotthausen I said: "Thanks to the service from these nice girls, the visit to this Burger King Rothausen was worth it. I would be happy to be served again by this nice and very, very polite girl become. Simply top😁😁😁😁😁😁😁😁😁😁

The young woman at the checkout really impressed me! Very sympathic. Competent advice and very friendly. I felt very comfortable. Any time!

There is a young lady at the checkout who does a very good job and is very nice and funny and there should be an employee like that everywhere. Visit the place just because of her.

Normal Burger King food like in any other Burger King but I find it dirty there, you can see a bit in the kitchen and in any case you can always see fries and dirt under their deep fryers and the toilet is also pretty dirty

I actually wanted to give full stars but after I ordered and got sleepy fries and only got half of the order there is A WHOLE MINUS!!!

We ordered online yesterday. This is the second time that no toys have been delivered for the Kings Junior Meal. The hamburgers were so full of mustard that they were unfortunately inedible for our son (who normally has no problem with mustard on hamburgers). Unfortunately, the food was no longer warm and the fries were unsalted. Unfortunately, it wasn't the first time we were so disappointed when ordering there online.

B.K is the greatest thing for me 🤗💪

Here several burgers are placed pre-prepared in the shelves. The employees think that would be smart and less work. So quality and freshness are zero. If you order with extra requests, they just give you the old pre-made burgers from the shelf and are not interested in your extras (which were paid for on top). Dear customers: Be sure to check your order!! If you point this out, the employees will be rude and unfriendly. What a shop...

There seems to be a lack of staff, at least there were several somewhat annoyed people waiting in front of me. It wasn't quick, even though there wasn't much going on. Employees didn't seem particularly motivated either. Some information definitely didn't belong at the front of the counter at shift change. Cleanliness also left room for improvement.

Employee at the drive-in best man!

The place is bad and the Bürgerking service is even worse. If you want to eat inside, it will take 30 minutes for your order to be ready. When the time finally comes, the burgers are completely soft and cold. In winter the heating is too hot and in summer there are ants running around here. In addition, it is the only Burger King that I know of where you have to pick up the order yourself. I'm never coming here again. NEVER AGAIN! BABA ISCH NEVER SWEAR AGAIN!

Really AWESOME!!! Don't come here, wallah.

Not clean, the staff is more concerned with themselves than with the customers. Leaning against the counter with hands in pockets. Working was not invented here. Even though it wasn't full we had to wait about 30 minutes. Food was supposedly fresh, but only lukewarm.

Nobody answered, that's a disgrace

Food arrived almost 2 hours later. Food immediately becomes cold, the fries become soggy and inedible. Absolutely not again. Especially not at this price!

Absolutely my opinion: Unfriendly, unhygienic, the wrong food and an ice cream at the end that didn't even come close to filling the capacity! Probably because of my discussion about.

Service too slow... 3 customers in front of me and 48 minutes waiting time! More likely to chat with other employees than to serve people.

Unfriendly little man at the checkout…

Unfortunately the tables were very dirty. Otherwise everything was ok.

Unfortunately the Drife is very slow after waiting for two Sheesburgers for over 15 minutes

Unfortunately not a nice branch. A little old. Burgers and fries only lukewarm.

You can treat yourself to it every now and then. I prefer it to MC Stupid

The waiting times are unjustified, and I also had to experience several times that the burger buns were bone hard and hard to enjoy. We recommend the chili cheese nuggets, they are super delicious and have been very warm on the inside of every order so far.

05.02.24 in the afternoon. Quickly grab something from the drive-thru because I'm in a hurry. Should be quick, there are only 2 cars at the counter and it's almost empty inside. That was the plan. The 'quick' then turned into a 15 minute wait. The order box sounded: 'Just a moment' and it was only after 5 minutes that I was able to place my order. There was now only one car in front of me. Waited another 3 minutes behind this one car. Then finally paid, the man at the checkout seemed completely overwhelmed, someone else had to constantly help him. Apparently there was no sauce in the menu that I ordered, you would have to buy it separately. I don't know about other BKs, but okay, now I should finally get my food. But far from it. Instead of the food, I was given the receipt and the instructions to drive up and wait. I waited behind the drive-thru for another 8 minutes until someone finally brought me the food. Waiting 15 minutes for a boring meal in an empty hut really has nothing to do with fast food. Of course, the idea of ​​giving me a 'free' sauce, which would have been included anyway, didn't come to mind. This branch no longer receives my money.

Burger King, there's nothing to add

The employee was on the phone or watching social media on the smartphone the whole time and only took the order correctly the third time. In the end he just wanted to give out all the drinks as Coke even though you had ordered other things. The food was okay, the kitchen cannot be responsible for the incompetence of the checkout employee

Brazen, rude employee a. DriveInn counter, which instead of apologizing for its misconduct, prefers to accuse the customer of lying and almost insults them. He seems to have forgotten that there were two other witnesses in the car. This boy has no manners in front of his elders, much less his customers. He charged about €10 more for my order than it should have cost. When I complained about it at the counter, he denied everything and mentioned items that I had supposedly ordered, 65% of which were not part of my order. The whole conversation goes to a really disgusting level on his part, but somewhere he acknowledges the mistake and refuses to hand over the receipt for it, because he has now put everything right. I also do not receive any receipt regarding the cancellation of my card payment. The order I received in the end had 65% nothing to do with the order I wanted. 2x Fries -Max were not in their own bags but spilled over all the other products in the bag. Based on the facts of the disgusting behavior of the employee at the DriveInn, the employee who brought the food to the car and without any greeting simply threw it in with the words: "check if everything is okay" and rushed away, I came to a personal decision that it is safer to dispose of food in trash cans.

Was für ein ekliger laden dreckig bis zum geht nicht mehr!!!!!! Gegenüber ist die Jet Tankstelle holt euch da ein Snack ist wirklich viel gesünder

Schlechter Kundenservice, genervte Mitarbeiter, sehr sehr Wartezeit, keine Barzahlung möglich, weil keine Kasse vorhanden war. Dreckig und wird nicht sauber gemacht

Enorm lange Wartezeit , Personal freundlich aber nicht kompetent. Das essen war teilweise kalt weil andere Sachen länger gedauert haben .45 min warte Zeit nenne ich nicht mehr fast Food

Mitarbeiter am 05.01.2024 um 23:25 mit den Kopfhörern unfassbar unhöflich, schreit am Schalter rum hört schlecht

Ausländer die mit Jogginghose zur Arbeit kommen. Ewige Wartezeit auf Essen, dann bekommt man es kalt

Ich war heute Mittag bei Burger King und habe mir ein Burger Menü bei einem sehr unfreundlichen Mitarbeiter bestellt. Leider war alles nur lauwarm. Die Pommes lagen wohl auch schon länger im deren Behälter. Andere Bewertungen sind ähnlich schlecht. Keine Weiterempfehlung für diesen Burger King.

Von Burger King kuriert dank diesem Besuch. Service kann man das nicht nennen. Der Mitarbeiter hinter der Theke war nicht in der Lage die Bestellung vernünftig aufzunehmen. Auf die Frage warum wir plötzlich recup Becher haben kam nur ein "keine Ahnung" .bestellt hatten wir diese allerdings nicht. Den bestellten Schoko Milchshake bekam ich allerdings auch nicht. Der wäre ab der Hälfte ausgegangen und er hätte mit Vanille aufgefüllt das wäre schon ok . Schön das der Mitarbeiter für mich mitdenkt... Sauberkeit war an diesem Abend auch nicht der Anspruch von Burger King. Wir waren bin auf eine Gruppe Teenager sie winzigen Besucher. Ein "Mitarbeiter" (wie sind uns nicht sicher da er in Jogging Kleidung vor und hinter der Theke unterwegs war) ging zwar einmal gemütlich mit einem Besen an uns vorbei. Diesen benutzt hat er leider nicht,obwohl es dringend nötig gewesen wäre.. Burger waren in Ordnung im Geschmack nur leider lauwarm ,Pommes kalt und falsche Getränke.. alles in allem einfach ein grauenvoller Besuch

Erstmal zu spät geöffnet und danach halbe Stunde keine Bedienung

wartezeit mcDrive 32 min gewartet mit beweise, und getränke kamen ohne suäure, nie wieder Burger King !!! jedesmal das gleich

NIE WIEDER DAS IST LEZTE BURGER KING WAS ICH ESSEN MUSS SISCHT LEITER WAR SO FRESCH NIE WIDER LEUTE UBERLEG EUCH OB WOLLEN IHR DA GEHEN ESSEN WAR KALT UBER ALL DRECK SERVIS SEHEN SO AUS DAS DIE KEINE LUST ZUM ARBEITEN HABEN VON 1-10= -10 NIE WIEDER !!!!!!!!!!!

Es besteht EINDEUTIG Schulungsbedarf. Bei der Kundenfrequenz und 3/3 Besetzung sollte man noch das 20 Minuten auf ein Bacon&Cheese Menue warten müssen. Abläufe sind eine Katastrophe. Kenne ich so nicht

Mitarbeiter hören nicht zu oder es wird sich lautstark darüber aufgeregt, keine Pause gehabt zu haben. Auch wird sehr häufig was bei der Bestellung vergessen und es ist mit langen Wartezeiten zu rechnen. Echt schade, dass die Qualität so stark nachgelassen hat.

Um 15.11 Uhr bestellt und um 15.30 Uhr schon geliefert. Alles super!

Zu den Stoßzeiten leider immer zu wenig Personal da. Die Drive in Schlange hat fast kein Ende und drin sieht es nicht anders aus. Geld sparen ist das eine. Aber das auf Kosten der Mitarbeiter ist nicht richtig.

LAILA, GÜLEN, ARMEND & das ganze Team!! Einfach die besten Mitarbeiter!! Macht weiter so 👏🏼