Burger King Gelsenkirchen in Gelsenkirchen

We stopped by with family to satisfy our hunger. So we placed a large order and waited until we were called, and when we finally sat down at the table with our trays, we were shocked. The cups, the fries, the serving trays, and even the burger wrappers were bloody. It was so disgusting that we will never go back to that place. Essentially, our goal was achieved; we weren't hungry, but unfortunately, not because of the food there... It must be said, though, that the employees gave us our money back without any ifs or buts, and we then drove to McDonald's.

Wonderful, friendly staff. I wish you continued success

The food is delicious, and the staff is friendly. Overall, I really enjoyed everything and would come back again.

A pure disaster I wait 2 hours for an order and it arrives wrong, half of the order was forgotten

The ordering and delivery process was quick.

My last visit was the last visit to this branch. The tables were smeared, the fries lukewarm and without taste.

If I could give 0 stars I would. Hard to beat when it comes to incompetence. Incompetence is very important here.

Not fresh fries and wings don't taste good Cashier treated me like a dog who while the fries were being made for me would simply be eaten by hand through fries bad Burger King employees very weak

As always 😃, polite staff and good for a coffee break ☕

Just normal Burger King everything was ok

The staff is completely overwhelmed even with just a few guests. People type on their cell phones while ordering. After a few minutes, no one even remembers having placed an order. It takes 20 minutes until you get the food... The tray shelf also overflowed...

The employees have to be replaced 100%... They take their breaks at inhumane times, only 2 people are working and one is just lounging around in the back. Only order here if you want to eat when you are already hungry

I ordered from this branch today. I wonder why there are these insulated boxes that keep the food nice and warm when not in use. Food arrived completely cold and inedible. Everything for the bin. Branch not reachable by telephone. Tomorrow there will be a rude complaint and I will also cancel the payment. It's a shame to deliver something like that to the customer. Unfortunately you have to click a star here, but even that isn't worth it. And a good hour of waiting time.

I waited two hours for my food, the food was tasty but it still needs to be delivered

I have never experienced such poor service. A simple order with two menus took an incredible 20 minutes. And then everything was wrong: wrong drink sizes, wrong fries sizes - as if no one there knew what they were doing. The staff is completely overwhelmed and unqualified. Communication? Hardly possible because you are either not understood or simply ignored. Conclusion: Never again! This restaurant is an imposition and absolutely unsustainable. Save yourself time, money and stress and go somewhere else.

In my opinion the worst Burger King in the WORLD!!!!!!!!!!!!!!! 2 and a half hours late

I'm incredibly angry. Ordered at 5:38 p.m., supposed to wait over 1 hour for the food and now I'm already waiting 3 hours. And the best part for last, supposedly it was delivered and I'm wondering how great the service was. Incredible cheek. I've been trying to reach someone there for an hour. Even insufficient would still be nice.

Service was nice and quick but the food was ok

A fast food shop as we know it!

Better than expected! Fresh food, no long wait at the checkout.

They have the crappy food, Coke and Fanta without carbonation. Nothing, just black water and yellow water and the nails they are always strong and cold and fries the same and that's not the first time, it's happened several times. I definitely do not recommend

I am very satisfied with what this local has to offer and have rarely been disappointed with the delivery service, the employees are very nice and respectful and are willing to do their best. The only thing I have to complain about is that sometimes the menu or dishes are not complete, e.g. For example, the cuross orio often lacks chocolate sauce, which is very annoying. With kind regards, Marius Glosorsek

No, we cannot recommend it at all. There were 3 employees there. One who was preparing something, one who was too lazy and preferred to chat with people she knew, and one employee who really worked his ass off to make it work halfway. The hygiene conditions were terrible.

Very tasty, everything freshly prepared. No comparison to other BK branches. I like to come eat here.

The stated delivery time is over 1.5 hours and the food is still not there after 2:30 hours. In vain you can't reach anyone there by phone. It's a real shame

Worst of the worst. Never order here for delivery waited for 3 hours just to cancel and was not even able to contact them. Please go for Mcd or KFC which is far better than these burger clowns. DON'T LOSR YOUR MONEY HERE

Recommend yes... It's very loud and cold. The cleanliness is limited... The worst thing is the very long waiting times. Two weeks ago we waited half an hour for our turn... Definitely too long...

The staff was very nice and enjoyed their work. Thank you for accidentally putting the Big King sauce on the long chicken, it was super delicious 😋, I should order it more often. The ambience is just as always.

Pure Gelsenkirchen! A little renovation would certainly be good, but it is made up for by the Ruhr area flair.

I was just there and was missing a fries, a burger and a drink. In addition, the burgers were all cold. Only plant based burgers were ordered, I got a burger with bacon pork, I will never eat anything here again, absolutely disgusting, you could rather throw your money away.

The employee talks to everyone else and stares at the customers while they wait. What's the point? I just want something to eat and not a coffee klatch

I don't like it when the person in the kitchen puts bare hands on my burger. But maybe I'm a bit sensitive.

A fly can remember more than the blonde lady at the counter

Hello, if you are hungry I don't recommend you to go to this Burgerking point. I was and am very disappointed with how dirty this place is. The staff does not create an atmosphere to attract customers, especially the checkout staff who show up and place the order in a jacket so dirty that it makes you feel ready to return. Compared to other establishments in this fast restaurant chain, I cannot recommend this place. I don't say hello because I will never visit this place again. and when it comes to results on Google Maps, there are minus points.

Very nice employees and I received my order quickly.

Bad service and long waiting time!

I ordered the Danish Burger yesterday.... scary! Mini Patty, I haven't seen that yet.... wafer-thin, dry with just a centimeter of air around it to the edge of the bun....3!!! Crumbs of russet onions... hardly any sauce or cucumber... cold, even though we ordered inside and waited in the empty shop for easily 10 minutes. All we could see from the outside was rolls. I went in to complain... original sound from the lady who prepared them has "they are like that. I can make you a new one that looks exactly the same" deviations from the photo, of course....but that was an outrageous deviation from it!!!!!..to put something like that out there would embarrass me!! !

The toilets were very dirty and there was water on the floor (hope it was water). The consumption area was also very dirty and the seats were locked. The tablet cart was completely full. There weren't many customers and enough employees for that. But they preferred to have fun in the back area instead of fixing the deficiencies. My burger was okay but the fries were soggy when cold and not cooked through

I ordered drive-thru and some of the food was missing. The employees rock their eggs and don't work carefully

Food came much too late, lattice potatoes were ordered twice but fries came twice. The food was cold and sauces were also forgotten.

All displays failed. We chose the food online. It's so cold there, as if there's no heating. Burger lukewarm

Food was cold Staff argued Wasn't good I can't recommend it

Unfortunately we didn't like it very much. We had to wait a long time. The place wasn't full. The food was barely warm. The tables were dirty. We wouldn't come again

When we ordered, there was a lady at the front of the register and 3 people at the back in the kitchen. Suddenly the three of them disappeared from the kitchen for almost exactly 30 minutes. (I guess I took a break) Unfortunately, no food was made during this time, only new orders were taken. After 35 minutes of waiting we had our order. Unfortunately, there is nothing “almost” about this restaurant. So it's best to plan a lot of time and patience or go somewhere else straight away.

All screens broken. Unfriendly dirty

Ordered three times and something was missing three times. You can still accept that it takes well over an hour and is ice cold, but the fact that something is always missing is not a coincidence but a deliberate rip-off

Hello, food was very good. Only the tables were all dirty. I found it really bad. Why doesn't anyone clean it? There were about 5 customers in the store. But the employee was very friendly.

The menu is virtually unreadable. That's annoying.

Staff always friendly, even when stressed

The front staff seems innocent, not enough staff for the number of orders. The managing director seems to be one of those characters who builds his wealth at the expense of customers and staff. Given the history of this branch, I wouldn't be surprised by hygienic deficiencies as a result of understaffing. 2 burgers to go, 25 minutes waiting time in a pack in front of the checkout.

Paulina should be promoted 👍👍👍 Very nice service

This shop is unbelievable, unclean, all the tables are dirty, you stick to the floor. Once and never again. Curiously, offers are all sold out or not there. Staff terrible.

Ordered food and it didn't arrive completely

All the employees who prepare the burgers work without gloves..Hygiene is 0..the fryers serve in the back, tackle everything without gloves and then prepare the food.My daughter has been lying since yesterday with stomach cramps, nausea and chills.. These are symptoms of food poisoning .. I will forward this to the health department..

Popular corner, but unfortunately no longer recommended! Service ; There are always employees who really make an effort and try to make the best of it when it comes to waiting. Food is okay! However, the overall picture is very dirty, tables outside are a disaster, just like broken chairs where parts have broken off and very sharp edges are now, very dangerous. Outside the storage room/basket is always full and is not removed so that people simply leave their rubbish on the table after eating. Of course it is not cleared away and tables are cleaned. Absolutely very dirty, floor full of cigarette leftovers, The entire building and the seating area outside are in need of renovation as soon as possible!!! The store does not comply with any security measures! There is no children's area although there are such large areas to make one.

Dominic best cashier and very handsome. Layla good woman see respectfully.

We were totally satisfied. We ordered food and it was there after 30 minutes. It was still hot and the delivery person was super friendly!

Service: One person tried hard to please everyone (checkout/drive in), but was totally understaffed. So the employee*** and the staffing 0 stars. The toilets are absolutely disgusting! Cleanliness needs to be paid attention to urgently here.

Children's menu: No toys to choose from and no quetchies. We were only informed afterwards. Paid full price. Not nice.

The employee behind the counter seemed noticeably sleepy as we waited an inordinate amount of time for our simple burger order. The restaurant was completely unair-conditioned and was stiflingly hot, exceeding the outside temperature. Unfortunately, I cannot recommend this branch.

Manuel was at the counter and was not only patient, courteous and very polite, but is by far the best Burgerking employee I have had the pleasure of meeting so far

Manuel/Dominic were very friendly and the service was perfect

I ordered a chilli cheese burger and a long chicken here on site. Even though there was only 1 customer in front of me, I waited almost 30 (!!!!!) minutes. Please close this store

The toilets were clean and the ice cream was tasty and cheap.

Dirty location. Partially warmed up food. Staff knows please and thank you only on Netflix. While I was ordering, I was interrupted by the employee because a “colleague” of his also wanted to order something and of course he has priority. Regular failure of the EC function. Drive in rarely works. Orders 50% incomplete. Waiting times of less than 10 minutes are rare but occasionally possible when there are few visitors. As a matter of principle, sauces for the fries are not included with orders. I will avoid stores from now on. I hope they will do the same.

I'm at Burger King right now today August 11th, 2024, 7:35 p.m. the employees are so cheeky... I'll never come back here... they just send people away and here... the checkout employee says that the order takes over 1 hour... it has no desire for work... that can't be right... the employee at the cash register throws everything away and speaks very badly to the customer... at 7:40 p.m. they stop taking orders and the restaurant is empty, that can't be the case...

Waited for over 25 minutes even though there were no people there

No customer had to wait 20 minutes simply because the employees didn't feel like working

The order came almost 2 hours late, then the neighbor's doorbell rang and then the ice cream was missing for almost €7!

Been waiting for my food for a very long time, half forgotten and everything soggy It's really sad that no one from BK in the upper department is doing anything.

This is definitely not “fast” food!

I have no idea how often I should complain. I've been waiting for the order for 3 hours, it's only a 10 minute drive, I went shopping in the meantime. Whether via Lieferando or via the BK app itself, it's simply a disaster

Delivery service absolute disaster!!! After calling twice (approx. 30 attempts failed/constantly busy or unavailable) and an incredible 2.5 hours, it was delivered shortly before 11:00 p.m. Bag torn burger soggy and lukewarm, fries and onion rings inedible. Cold and rubbery. It's unbelievable what kind of disgusting food they deliver for quite a bit of money. Apart from the 2.5 hour delivery time. Absolutely not recommended. What Burger King is doing is outrageous.

Went there to eat after work!!! By Burger King standards the place is simply terrible

Pure disaster! The condition of the store is disgusting! It just smelled like disgusting rancid fat Staff extremely overwhelmed and sometimes unfriendly. A good amount of time had already passed before we were allowed to order. We had a manageable order. Three cheeseburgers, one double cheeseburger, small. Fries and two children's menus each: fries, Fanta, chicken nuggets. Children's menu was incorrect, squeeze bag was missing, instead of chicken nuggets there was a hamburger and CHILLI cheese nuggets. I don't even want to imagine what would have happened if I hadn't checked the order beforehand and my daughter had bitten into the chili nuggets. The only positive thing was the toilets. These were very clean. This branch? Once and never again!!!

Seldom seen such nice employees in a fast food chain. My husband and I really felt very comfortable in this Burger King. :) next time we come back we'll buy ourselves some ice cream too ;)

This time Burger King broke the record for 2 hamburgers and a small fries to take away in 22 minutes. You would think everything was fresh and delicious. Well, something different is delicious and fresh too. The fries were cold and the burgers...bite-sized in terms of temperature, so I only give the food one star. But it wasn't the staff, 3 people can't manage the shop.

Air conditioning off, in July..., and no ice for (hot) drinks

Real impertinence. 2km away and can't make it after 1.5 hours. to deliver. Additionally, no possibility to ask in the restaurant.

Unbelievable... a fast restaurant where you have to wait 45 minutes... then you get served a burger like this. They should be ashamed

Very good for a coffee break ☕ very polite staff, only one small problem is the outside terrace and unfortunately the tables outside are not cleaned. Otherwise everything is good.

The cashier said there was no more cookie dough in the fridge behind him but there was still a lot. Then I got my friend Oreo. She hasn't spoken to me for 30 minutes. But otherwise fine.

I wanted to do the drive in first, it was pretty empty, but after waiting 5 minutes at the ordering counter I decided to go in. There I noticed that despite the understaffing, the employees were having a lot of fun, despite the customers waiting. Unfortunately, I only discovered at home that that I didn't have my complete order.

Not a pleasant place to eat. Rather greasy and not exactly hygienic.

Popular disaster store full only two employees present. Rude service

Drive in you wait for ages... So no “fast food”👎🏻

1 star is too much!!! I always wait at least 10 minutes before I order something!!! But today I waited almost 20 minutes!!! And then in the end I didn't feel like it anymore...

Just closed the drive-in even though they are open. Apparently there is a staff shortage. Still kind of strange

Absolute joke when two orders come in and absolutely overwhelmed. The food you get after 15 minutes is all cold. Fries don't even have any salt on them. Service is as unfriendly as anything else and they adapt to their surroundings in terms of friendliness.

A very special atmosphere in this Burger King. Employees on break smoking a cigarette in front of the main entrance for customers. Very few customers, but the only employee on duty takes orders from the drive-thru, the dining room and takes care of the fries. A real mess in orders where the customer does not have their order number with the ticket. As a result, it's complicated to navigate, without knowing that such an order is for such and such a customer. I can't even imagine with more than 10 orders. The atmosphere in the restaurant is not any better, with more non-customers sitting with a glass of water than real customers. Even in the parking lot it's a mess with a mess for parking cars normally. An employee came back from his break to go out and light a cigarette again after 15 minutes. Bravo to the only employee visibly motivated for his employer who does his best despite this disorganization. Otherwise, the restaurant was clean and the food was as expected. But you might as well avoid going there. And it's a mess with the trays at the end of the meal. For more than a year in France, Burger King has switched to washable dishes and selective sorting. It may not be perfect in France, but for a country as ecological as Germany, I expected better.

Very long waiting times and no self-service terminals

We had to wait 20 minutes to order even though there was nothing to do. Then wait another half hour for the food, great. Several people who were in line after us left without ordering anything. Disastrous service, you should close the shop or hire sensible staff.

Fast food restaurant as you know and expect.

I only stopped for a milk shake, but the machine wasn't in use and apparently hadn't been cleaned yet. When I saw Wopper's prices I left again.

Short and sweet: This site shows how you can do everything wrong! Untidy, unsorted and everything a little dingy! No one took the notice in the kitchen "Please don't prepare any fries" seriously because the storage was relatively full and no fries were sold during my time. Service is constantly tried, but a 1:1 staffing can't do much! It's a shame, but when I read the reviews, I'm not alone!

Unfortunately not a nice branch. A little old. Burgers and fries only lukewarm. Had to wait far too long for a small order.

Overwhelmed staff. The burgers are like lead in your stomach the next day. Conclusion...stay away from cheap food!!

There are 2 rings for the entire establishment. They don't pay attention to customers. Wait about 40 minutes for your order to be accepted. I don’t recommend it.

There is a young lady at the checkout who does a very good job and is very nice and funny and there should be an employee like that everywhere. Visit the place just because of her.

The food is just as you know it, typical fast food and it's not always perfect. But the service is great, especially a young lady working there (I think a cashier) who did her job very well. Very nice and super friendly, helpful and other employees there could learn a lesson from that. This is not the case with other employees. As a customer you should always be served with a smile and that was the case with her. At least that's how it is every time I eat there and this young lady serves me -- whoever runs this BK branch should give that person a deserved raise! You can or should take her as an example - she literally radiates joy and fun at work!