McDonald's Restaurant in Gelsenkirchen

Ordered at the counter; After 7 minutes the food was at the table. Very friendly staff.

Just bad it took 15 minutes for 2 burgers even though there was very little going on

It's annoying that breakfast is only available from 8 a.m. now

Extremely slow processing. With the store almost empty, the wait was over 15 minutes McDrive.

The only negative point is that there is almost no network here.

I recently went to McDonald's (Feldhauser Straße) and ordered two double menus. The lady who brought the food was very friendly. Since my son doesn't drink Cola or Fanta, we brought his Müller milk with us. Unfortunately, we were informed by a member of staff that we were not allowed to bring drinks from outside and should pack them away. I understand that this is a rule in many restaurants, however we placed an order and ate and simply added the drink for my son. In addition, there was no mention anywhere that this was forbidden. I was told the boss would come, but he or she didn't show up. I would like to know in which article of the law this regulation is stated.

Waiting times in the drive are abnormally long and the staff don't understand anything!! Then the food is still cold. So it couldn't be worse!!

The staff is completely overwhelmed with the new technology and the restaurant is dirty. When our order was finally on the table after 20 minutes it was cold, after my complaint we again only received lukewarm burgers. This star that I give here can be seen as a negative Today I ordered two Big Macs, two chili burgers and a chocolate shake to take away. Was also served quickly. I live 200m from the branch (my food can be served in 3 minutes. So it doesn't get cold) The burgers were all cold! Are you kidding me!? I PAY MONEY FOR YOUR DIRT! Next time I'll get one from the refrigerated section at Aldi!

Not many parking spaces on site but we always found a free one. Food, service and ambience just Mv Donalds

Cool McDonald's store. Extremely friendly employee, very quick service. Always worth a visit.

Very, very long waiting times for a fast food restaurant. I've never experienced anything like that. And that even though there were hardly any customers there. And then the food came cold too.

Bad service, very long waiting times even when there is almost no one there. Mc Flurry wasn't even half full.

Als ich dort war gab es eine sehr sehr schlechte Bedienung und ich musste über 20 Minuten lang auf mein Essen warten.Ich gehe dort nie wieder hin.

Waited 45 minutes for food that was almost cold at the end. No sorry, no compensation, nothing... Everyone seemed stressed and overwhelmed, no one does that extra, but it's not excusable for a fast food giant. It's now standard, you almost have to be happy that someone is still doing this job. My last time was McDonalds.

Sehr geehrte Damen und Herren, Ich schreibe Ihnen, um eine Beschwerde über eine unvollständige Bestellung bei McDoof einzureichen. Am heutigen Tag besuchten wir Ihr Restaurant und bestellten im Auto 10 Hamburger, 1 Big Tasty Bacon, 4 Big Macs, 2 Pommes und 20 Chicken McNuggets. Als wir zu Hause ankamen, stellten wir fest, dass 2 Pommes und 20 Chicken McNuggets fehlten. Wir riefen daraufhin im Restaurant an und informierten die Verkäuferin über den Sachverhalt. Leider war die Verkäuferin sehr unfreundlich und weigerte sich, uns die fehlenden Artikel zu erstatten. Ich habe Beweisfotos und Videos mit dem, was wir bekommen haben, und die Rechnung. Ich bitte Sie, diese Angelegenheit zu untersuchen und uns die fehlenden Artikel zu erstatten. Mit freundlichen Grüßen, [Your Name]Dregier 24.11.24

The app never works, there are always mobile errors, the staff is not helpful and sends you on.

Waited 15 minutes for two coffees and two apple turnovers even though there was hardly anything going on.

Food was cold. I ordered a strawberry shake. I got a vanilla shake. Complained but it was remade, it was vanilla again and the cup was completely messed up and my hands stuck when I touched it. The staff was very unfriendly

Food is cold, I ordered a strawberry milk chake and got a vanilla chake. After asking, I was told it was strawberry. The cup was returned to me completely complete and the unfriendly staff never again

Just a normal McDonald's restaurant or fast food joint. This is also one of the newer ones where there is also a small MC coffee counter inside. There are also seating options in the outdoor area between comfortable and larger tables, e.g. parasols. The children can also play a bit outside, there is a slide tower and inside there is a small game tablet corner. The restaurant is always tidy and well maintained and of course table service is now possible there.

Four of us were eating at McDonald’s and wanted to enjoy a relaxed meal. Unfortunately, we were bothered by loud music and disruptive behavior from some people who hadn't ordered anything. It seemed like they were just there to party. The staff did not respond to the situation at all, even though it was obvious that the other guests were being disturbed. It's a shame that more consideration is not given to the well-being of the guests here.

CAPPUCCINO and ice cream 🍨 everything perfect

I don't even know where to start in this siff shop... So you come in and the tables are mostly dirty. After 40 minutes of waiting the food finally arrives, I wonder if the food had to be flown in first, the shop was almost empty. And then you get cold fries and lukewarm burgers, absolute disgrace. After you announced this, you were actually asked if you wanted new fries, no, of course you didn't, that's why you ordered fries... Oh wonder, the tables were cleaned, all with a cloth without washing it out, my partner was brave enough to go to the toilet, but was back quickly. I'd rather not write anything about that. What a disgusting dirty shop. We reserve the right to involve the health department, something like that doesn't work. Given the prices, you should expect more service and cleanliness. But with the rude staff, what do you expect.

Wipe through once, especially the window sills (insects) and everything is okay again

Always drive through the drive...everything is always great! People are nice, the food is warm, the burgers are neatly assembled, and nothing has ever been missing so far

Hygiene: 0/10 Customer friendly 0/10 Food 2/10 are frozen products but they can't even manage that. All in all, avoid the shed.

The only drawback I find is these computers, as an older person you stand in front of them and don't know how to do it, so you have to get help, which of course worked very well, but it would be nicer if it was like it used to be.

Extremely rude manager. Problematic and unwilling to solve the client's problem.

Messy, dirty, you wait a long time and the orders were completely mixed up, for example in my milkshake I ordered it with vanilla and it came with strawberry mixed in. A real disaster, cold food and strange customers

The waiting times at McDrive are now incredibly long. I know you're trying to trick the system because you're under pressure but it's annoying!! I don't want to wait 15 minutes until someone finally answers the counter. And EVERY time I have to drive up. But just the “thank you very much”, nothing more, could sensors be triggered? But as a customer you feel extremely stupid when other customers have to pull up behind you and you are not in the bay yourself.

I was stuck in the MC Drive for at least 20 minutes before the one customer in front of me was finally able to place his order. Unfortunately, because there was a car behind me, I couldn't back up. When it was my turn. The switch was silent again. Then I had to drive back half an hour late, still hungry... Nice shit. You really can't call the service "fast food" anymore!

When we came in, there was a calm atmosphere. (midday) The machines worked rather poorly but it still worked.👍 The food was a 10/10, I can't complain. The service was friendly and the food came to the table quickly. The toilets seemed clean and I had a pleasant visit to the toilet with musical accompaniment. Unfortunately -20 points because the toilets didn't have a self-closing mechanism and there were no paper towels. But otherwise a clear 10/10. Overall, I enjoyed my stay at McDonalds and would definitely go again.

Unfortunately, the McFlurries are only filled half full. At this price it's no longer a good performance ratio.

Like everywhere else, food was ordered at the self-service counter. After paying, we sat down at the table and only received our food after about 30 minutes (partly cold). Because of the crowd of customers and the constantly shouting staff, I couldn't have a proper conversation with my companion. Maybe the staff should change their tone among themselves because this is not a nice place for customers to be. The food was as usual and expected (except as mentioned above, cold)

I just picked up my food at the drive, my car camera measured 25 minutes. There were 2 cars in front of me. I've never heard in my life that I had to wait and wasn't allowed to drive up, even though I ordered nicely. When I finally drove up I noticed that there was no ice cubes in the drink, it would be refilled immediately, Dan received my bag, not a good appetite or thank you. It's just annoying when you wait so long, it would be easy for you if you told Mann Direct at the drive counter that it would be a short moment. I think it's better than waiting so long without saying a word. Everyone expects at least a thank you. The food was perfect Everything was tasty and everything was very hot. Thanks for that.

Nice and empty and clean. went quickly

Absolutely underground. Unfortunately you can't give minus points. Staff/management incompetent and basically blames the kitchen or lack of staff. Waited almost 45 for a 5 piece breakfast. (Franzbrötchen was empty and then re-baked, and then oh wonder, mixed up with Crossaint, it was the kitchen's fault again) So all in all it’s beneath all dignity. Don't thank me again

Preferably no star at all. Again you wait over half an hour for the food. Others who ordered later receive their food and leave. In addition, the unfriendly shift management forbids employees from taking their breaks and goes on breaks themselves! Once a 👏 👏 👏

Everything was nice but one thing just ruined it. I made a mistake in my order when I ordered McPlant nuggets with a dip but I chose the wrong one by accident. I went and asked if I could swap but the worker refused which I thought was very unkind of her since it wasn’t even opened yet. The coffee was delicious and when ordering it has a selection of what you want with your coffee e.g caramel shot, decaffeinated, cream etc.

Unfortunately, I often forgot something. I know that you can and should check your order, but it's not too much to ask to simply receive your order as you ordered it. Especially since it's not the first time. Will not visit the store again

Waiting 20 minutes for an order in an empty store, getting a cheeky answer from the employee after asking about the order and having to keep waiting while customers who ordered after you had already been served

There were hardly any people there and we waited 30 minutes for our food. Under all criticism! The toilets were dirty and there was no soap in the containers or hand sanitizer. Next, more, more.

Simply bad. The waiting time was 30 minutes and the staff couldn't keep up. Never go there again!

At first we had to wait a long time, about 30 minutes is a really long wait for "fast food" (5 burgers and 2x nuggets). I work in the catering industry myself and know that it can be stressful. But then you come to the table and bring us the food, two sauces are missing, that can happen, it's not a bad thing, but then I go to the counter and ask and have to wait another 10 minutes until I get help. Then the lady wants to see my receipt, which I left outside, I get it and then the two sauces are almost thrown in front of me.

Very nice and committed employee, even at night

Just like it is at McDonald's. Stop as always. Plus point was super clean when we visited.

Very fresh food and beautiful interior

Catastrophe. Something is missing every time you order in the drive-thru. If I worked like that, I would be out of my job as quickly as I can see. Toilets always dirty. And tables are no longer cleaned. McDonald's isn't what it used to be. And it's not a fast food restaurant either!

Slow, old burgers, something is forgotten with every, really every order. Great go on! Update 07/24 everything was really bad with the old one. Men's toilets worse than at Frankfurt HBF. No joke

DANGER!! Something is often missing (normal). Unfortunately, it has happened to me several times that meat is missing from the burger. Most recently at the Double BigMac. Real box - only 2x meat on it. 2x meat was missing. Therefore just a normal BigMac. Another time the meat was completely missing from the BigMac...

Unfortunately, the branch has slacked off extremely badly.

Was at MC Drive yesterday afternoon/early evening (6/20/24). The employee (young voice) was so snippy, provocative and challenging, I have never experienced that in my life. I just wanted to have my meal that I was paying for and the young woman seemed completely confrontational from the start for some inexplicable reason, I had no idea what was going on. With such employees it was the last time I visited this branch.

It's not possible👎🏽👎🏽👎🏽👎🏽👎🏽 every time it's dirty...

Badly organized! It's EM and the employees are totally overwhelmed because there aren't enough staff. Incredible!

McDonald's app doesn't work, you wait forever in the restaurant, no savings menu offers, the service is rather annoying, McDrive and Liferando are always preferred, so you tend to eat cold in the restaurant.

Unfortunately it was very full, which also affected the tables! It was very dirty!

Staff always friendly and helpful, good selection in the McCafé. Update 06/12/24: Ordered oat chai latte, received cow's milk chai latte. It was offered to remake it, but that would do even less justice to my intentions because animal food would then be pointlessly wasted. Unfortunately, this wasn't the first time something like this had happened. In this regard, there is a lack of care and possibly also a lack of education and sensitivity among employees regarding the topic of veganism.

Don't order delivery, drivers call the next day, are abusive and the manager is not interested

Food was very McDonald. But we did not get straws with our big ice with fanta, so it was pretty hard to drink. When I asked the gentleman (Dennis I think) at the counter for some straws, his lady colleague said no, they’re for shakes only. Dennis clearly disagreed. Dazzled at what I heard, she then told me I could have a coffee cover (lucky me!). I agreed and settled for a cover. When I spilled fanta all over myself, I went back to the counter for a napkin. As if in a James Bond film, Dennis then proceeded to hand me the two straws covered by a napkin I asked for. I walked away happy as I heard his lady colleague say “Dennisss!!” As if talking to a puppy being naughty. We then saw Dennis walking towards the exit with a take away backpack on his shoulder, condemned to do take away orders as punishment for his good deed. Dennis, you legend. You recognize when an order from a superior is morally wrong. Your colleague will work at McDonald’s indefinitely, as you will rise up in the world. Your actions are not forgotten

I ate here with my family on Saturday evening, May 25th, 2024. I advised my wife to complain about her filet o' fish because the fish patty looked old and dry and she said it tasted cold and tough. I had a McChicken classic myself. I didn't even notice the strange taste because I was really hungry and was concentrating on my wife's burger. After about an hour of consuming it, I started vomiting. This lasted for a week. Even water no longer remained in it. My doctor told me it was food poisoning.

The system is the same at all McDonalds.

Quite pleasant but the burgers always arrive in a miserable condition👿

Were Thursday May 2nd. There Ordered at the terminal at 6 p.m., wanted to pay at the checkout, 20 minutes.... 1 order paid by 11 When I asked everyone to settle the bill one by one because the order that was paid for was cold. No response...15 minutes later the last 10 orders were paid...35 minutes later 2 orders received After 1 hour we wanted our money back, whereupon we were harshly told it wasn't possible, what a joke. You can do something like this everywhere, only McDonald's can do it. Apparently not. Tens of customers have complained who have waited 45 or 1 1/2 for take-out or eating at the table. Then there were 5 orders, which were already understandable, 6 were still missing... I wanted my money back again, because this is ridiculous. All terminals are turned off so that orders can no longer be placed. Then all of a sudden our receipts were gone where our orders were, which had already been 1 1/2 past when we arrived, then a woman came took our receipts, went to the back and looked and didn't find anything, then she took someone from the kitchen who was all 11 Then the receipts from us were ready. Such a commotion there, people who were constantly complaining, then the employees argue loudly in front of the customers, great impression Finally left the store at 8 p.m 8.15 p.m. at home, after more than 2 hours of EATING cold and paying €120 for it, that's a number in itself and doesn't apologize in the slightest, sorry then put people there who have a plan and don't let the shop go under. Definitely NIIIIE again to scholven

Very unmotivated employees and also very confusing in the workplace. Our order had to be canceled twice. We were missing 2 drinks and had to pay extra for the drinks👏🏽

Is that supposed to be fast food? More than 30 minutes waiting time. On a normal weekday without the store bursting at the seams. Absolute laugh track.

Dirty, long waiting time, unfriendly staff, cold burgers

The food was ok but I had to wait 20 minutes to pay and then another 20 minutes for my food even though people who came later than me got their food much quicker

Food tasted good. The usual problems are the overfull tray stations and the cleanliness of the tables. The tables are too close to the benches (left row of windows) so it gets quite tight. Other McDonald's restaurants are better.

Katerstrophe branch honestly waited 50 minutes for food where you ordered basic things. Staff overwhelmed. Best never again Still well served with 2 stars.

Very good parking options. The McDonald itself was very clean and tidy. You can order food via a terminal and decide whether you want to pay in cash or with a debit card. The food will be brought to your table upon request. Everything was complete and definitely freshly prepared when we visited. I can't complain, you get what you expect

The toilets are always unclean and smell disgusting. The food is like all McDonald's.

Been waiting at the drive for 40 minutes, if you can't afford employees put a sign there. The drive is there to quickly get the food and get away.

The food is good as always but what was even better today and yesterday was the black McDonald's employee. He conceded today and yesterday. He is so humorous and positive. He deserves a raise.

We are there more often. The food is typical Mac Donalds, fast food with a high proportion of “bread”. Currently there is a Mac Crispy with coleslaw. The breading is extra crispy, I found the whole thing very tasty 👍

Unfortunately I have to give one star. The otherwise delicious cappuccino is inedible here... You don't even need to expect friendliness from the staff. Last time we were there!

We ordered a chocolate milkshake and got something completely different that didn't even taste good. the mc chicken was mushy and old. The only positive thing is that the fries were fresh and the saleswoman was nice

After a bad experience at this McDonalds, a next visit a few months later was much better.

Like it very much. Even the toilet is clean. Tasty. Nice environment.

I dropped my Coke because the woman was too incompetent to give it to me properly, then she got angry and asked for a new one because it wasn't my fault, then she looked at me angrily and said no, why should I do that? I help her wipe it away. I didn't do it.

Customer service is very important here!! We ordered a burger without sauce at the terminal. To do this, we pressed the “minus” button on the sauce. We stood at the terminal with several people who can prove this! When we paid, we noticed that this wasn't on the bill and the burger came with sauce. After receiving the burger, we informed an employee about it. She was very annoyed and said it was our fault. I asked to get the restaurant management. When they were standing at our table, they just had the same arguments and I should throw the burger away... Crazy, I have no words for that. It's not about the money for me. But that's not how you treat customers... We will not visit this store again.

Can you also give 0 stars? As always, something was missing, now the last time there is a great shop. Especially when you want to check your bag, the aunt who works there comes and says no, you have to move on immediately, we have a time limit. I wonder how pathetic it is. Customers are asked to move on quickly because they are deliberately forgetting something. This is how you can make money. Worst store there is. The following things were forgotten today Big Mac French fries If you complain it means they should have checked it immediately So people prefer to go to another store where you can get everything and the food is still warm, not like it is here

Like almost everywhere...really almost always cold fries...absolute misery

Service was too slow for a system restaurant. The rest was just McDonald's.

Ich habe mein Essen nicht erhalten. Sowas habe ich noch nie erlebt. Wurde noch als Betrüger bezeichnet, weil ich ein paar Coupons über hatte. Wir mussten ohne essen den Laden verlassen. Machen eine Coupon Aktion und schmeißen einen dann ohne essen raus... Nächste mal rufe ich die Polizei

Immer fehlt was und sehr unfreundlich :/

Ich wurde um mein Essen Betrogen. Ich hatte eine Bestellung mit mehreren Aktions Gutscheinen und als ich das Essen abholen wollte wurde ich als Betrüger bezeichnet. Ich habe kein Essen Bekommen und auch keine Rückerstattung. Meine gesammelten Gutscheine wurden selbstverständlich von dem Sehr höflichen Personal auch nicht zurückerstattet…. Am Liebsten 0 Sterne für diese Abzocke und Zeitverschwendung. NIE WIEDER!!!

Essen und Ambiente ist gut aber Service ist unter aller Sau und Grotten schlecht… man wird weg geschickt wenn man bezahlen und bestellen will… nie wieder

Ja war so ganz ok, Parkplätze direkt am Gebäude sind schnell weg, sind aber genügend da.

Eigentlich immer gut. Nur bei letztem Besuch mussten wir echt lange warten

Futter war Gut und heiß, leider lange Wartezeit, selbst für 2 Cheeseburger

Der ganze Boden vor den Kassen war rutschig und fettig 🫣die Monitore funktionieren nicht da durch könnte man sehr schön die weißen Spritzer sehen 🤢 Lecker 👍.Und,Das Klo 😈 ich bin lieber zur Tankstelle neben an gegangen es hat sich keiner von den Mitarbeitern dafür verantwortlich gefüllt.

Wir waren heute mit unseren Kindern dort Frühstücken. Alles kam heiß und frisch zu unserem Tisch. Das Personal war super freundlich. So sollte es überall sein.

Lange Wartezeit Lauwarmes Essen Unsauberes Ladenlokal

Leider ist das Personal mit mehr als 10 Gästen direkt überfordert.

MC Donalds halt lecker wie immer

Am Essen kannan hier eigentlich nichts aussetzten außer, dass manchmal ein Burger kalt wurde weil der andere noch nicht fertig war. Allerdings ist es eine Katastrophe seit dem es McDelivery gibt.Man muss teilweise eine halbe Stunde warten wenn man vor Ort bestellt, weil immer Bestellungen zur Auslieferung dazwischen kommen. Am Drive steht man auch ziemlich lange an. Entweder es redet nach 5 Minuten jemand mit einem oder auch nach noch längerer Zeit nicht. Ich bin dann gefahren... Wartet man im Restaurant ist meist der ganze Kassenbereich voll mit Leuten, weil man so lange auf seine Bestellung warten muss. Die vorderen Tische sind abgesperrt für die Mitarbeiter, die Lieferungen ausfahren.

Soweit alles okay wie man es in einer üblich geführten Filiale erwarten darf

Immer lecker, schnell und stressfrei.

Wirklich Mal ein sehr schöner McDonald's. Bestellungen werden zügig abgearbeitet, ständig ist hier einer unterwegs der die Wagen von den Tablets leer räumt und immer wieder wird hier gefegt damit nicht alles matschig getrampelt wird wenn Mal etwas runter fällt. Essen war sogar heiß was ich bis jetzt noch nie bei einem McDonald's hatte. Bin sehr beeindruckt wie gut es hier läuft. Kann sich so manch eine Filiale ne Scheibe von abschneiden!

Mittlerweile hat sich der Service verbessert. Die Automaten funktionieren und ich habe auf meine bestellten 6er Nuggets weniger als eine Minute gewartet. Aber auf die größere Bestellung 20min. Darum nicht die volle Punktzahl. Trotzdem muss ich sagen, dass dies Restaurant deutlich besser abschneidet als das von Burger King, dass Luftlinie weniger als 100m entfernt ist.