McDonald's in Gelsenkirchen

Waited 2 hours for food... miserable!

I just don't feel like ordering food here anymore... no matter what time you come, it takes hours to get your food, or even to order. And when you finally get it, it's cold... It's no longer a fast-food restaurant... the staff are completely overwhelmed!

On 27.08.25 evening I was in a restaurant, there was a lady with an insulin pump, she had problems with guests and she handled the situation very friendly and nicely. The restaurant has the best employees

Today we were served by a seemingly new employee. She was super sweet and very friendly. Keep it up 😃👍

Not so fast, but still good food. 12:00 AM. Relaxing atmosphere. Not too crowded. Good sauces.

On August 16, 2025, I placed a very small order at the Adenauerallee 126a, 45891 Gelsenkirchen branch: a portion of small fries, 6 chicken nuggets, a small coffee, and a croissant. Although I had ordered early and was obviously ahead of several other customers at the counter, I had to wait an unreasonable amount of time for my order. I politely asked the employee twice how long it would take. Unfortunately, I received no clear answer, let alone an apology or explanation. Instead, I felt ignored, even though my order was neither complex nor particularly time-consuming. I understand that there may be waits during peak times. However, in this case, it was unclear why orders placed after me were processed more quickly—especially since my order was very manageable. I would appreciate feedback on this incident and hope that you will take appropriate internal measures to improve service in the future.

This isn't the first time they've been confused at the front and no one really knows what their job is. I'm missing half the food I ordered at the store. Cheeky for the money.

Today we wanted to go to McDonald's, never again cold fries, cold burgers, the only thing that was a bit warm were the apple turnovers, 42 euros for nothing

We had to wait 40 minutes for our food, but it finally arrived and it was lukewarm. Not recommended.

Unfortunately, McDonald's isn't what it used to be. Everything is getting more expensive, and the service leaves a lot to be desired! Cleanliness is nonexistent, you wait forever for the food, and 95% of the time it's cold. The employees always seem listless and are sometimes unfriendly. I'd rather not even mention the cleanliness of the restrooms. Sorry, but that's it for us...

I was there with my mother after a five-hour train ride. I was on vacation. When I walked in, the food cart to my left was overcrowded. The service at the checkout and the counter was horrible; we stood there for about an hour until the food was ready. I ordered Happy Meal for my son, and the carton was also a disaster. Unfortunately, the food was cold, so I'm sorry, but for me, it was the first and last time. Nothing against McDonald's, but there are a lot of unemployed people, and in my opinion, there are too few staff here.

The atmosphere was very loud and the wait times were very long. When I asked about it, I received a rude response.

I reported it straight away - the table was sticky... the employee told me she would come and clean it... which of course didn't happen.... the lattice potatoes were cold.... I went to the toilet after eating... I didn't take any pictures... just disgusting... the sink... as if it hadn't been cleaned for a week... I'll save the toilet trip for when I get home... the tray trolley was so full, you could have taken three out of it!!!

Unfortunately, we had to wait 25 minutes for our food. The burger was cold and the fries were missing. I went straight to the counter and told them they were missing a medium fry. The young lady I told asked another employee if she had given me the fries. She then came to my table and looked at my order. The whole thing took another 3-4 minutes, and my food was wasted. The tables were all dirty!!! There won't be a next time.

Been waiting over 20 minutes for our food. It's not even busy! Ridiculous that this place calls itself a fast food restaurant.

I think McDonald's is very nice and the view is simply beautiful.

Extremely disorganized. We waited over 30 minutes for our food, and then more than half of it was forgotten. The fries were completely unsalted. We spent €20 for nothing.

The employees are nice, but they don't seem to take order and cleanliness in the store seriously. If you stand in the McDrive, you get a little more insight behind the scenes (see photos). From now on, I won't buy anything more than a coffee there.

Unfortunately, not all service staff are working in the stores that require the entire technical part, where you can find everything you want, tp heat 🧏‍♂️🫶

One star is far too high for such rudeness and incompetence. The employee took the order incorrectly, and when we pointed this out, we were met with nothing but rude comments and no help. Bottom line, never again!

I only drank one coffee and I always enjoy it 😊☕

I was there today to eat, the restaurant was full of school children, they were all so loud but a shift leader (with insulin pump) was so nice and friendly with all the children, she has so much patience

I've never experienced such a good performance as last night after the Iron Maiden concert: The place was packed with metal fans, some of them quite drunk. There were so many orders that the monitor couldn't even display all the order numbers. The same question a thousand times: "My number isn't showing, what's going on? When will my food be ready?" And the staff? Super friendly, super hardworking, and in a good mood. Respect – I hope they gave me extra pay for that, so that yesterday was worth it for more than just the owner. They deserve it!

I'm a frequent guest here, and I can only say that the shift manager (with the insulin pump) does her job very professionally. She's very nice and always friendly.

In the drive they were able to work on their speed a little.

Best restaurant with the best staff, always friendly. Food is always fresh and hot.

I am in the restaurant almost every day, all the employees are nice and friendly, especially the Schatzi

After 12 minutes, I got my food. The fries were cold, and so was the hamburger. The bread, as you can see in the picture, wasn't that fresh; it was very crumbly. The only thing that was warm and fresh were the chicken nuggets. Even though I ordered them with chili sauce, the sweet and sour sauce was in the bag, and there were no napkins. For such cold food, I stood in the car line and paid.

Good MCD with best employee Schatz

Structured like all others, but delicious

No, I ate the McDonald's Rib. It wasn't worth the money. The sauce wasn't visible to the naked eye. McDonald's used to be good.

Takes a long time and food is poor.

Please make sure your order is complete. Although they apologized several times, they still only give two stars for service.

The food is good, but often items are missing from the ordered dishes. Then you always have to let us know, and with takeaway orders, we always have to check.

The shift supervisor in charge [with insulin pump] (June 29, 2025, approximately 9 p.m.) was incredibly irritable and aggressive from the moment she arrived until she left the restaurant. She insulted and yelled at colleagues. Furthermore, a group of approximately seven children was removed from the premises because they (each) wanted to purchase a discounted ice cream by reviewing the restaurant. The shift supervisor acted as if the discount granted would be deducted from her salary. During the course of the stay, each employee was humiliated several times. This is completely unacceptable. A warning would be justified.

It is usually crowded and usually dirty when there are a lot of people there.

A very good team. This branch was prepared for the Friday evening rush. The food arrived quickly and everything was perfect.

Never again have I ordered for 50 euros and only half of it was liked.....after I went there no solution was found....will contact head office....biggest rip-off there is.

Unfortunately, the food is always cold, and special requests are rarely accommodated. Even more annoying is that at least one item is missing EVERY time. The staff doesn't take any notice. Half the order was missing upon delivery. The money is gone, and nothing is being delivered! It borders on fraud. Definitely needs improvement, or better yet, stay away!

Our order was ready after 1 hour until we asked them. It is dirty but the food tastes good

These McDonalds are ayris they are so slow they should be serving faster I still don't know why they didn't go bankrupt even though they serve one person per hour

Most of the tables are dirty! The toilets are dirty! The floor is dirty and sticky! Hygiene and customer satisfaction are of the utmost importance here! I'll inform the health department!

Not recommended, the staff is unfriendly, inquiries are ignored and completely overwhelmed.

If I could, I wouldn't give it a star. Dirty tables and even dirtier restrooms, ice-cold fries, overwhelmed staff. NEVER again!

It's stuffy, the air conditioning doesn't work, we waited 20 minutes for two drinks, the tables are dirty.

Very disappointing – never again! I was at the McDonald's in Gelsenkirchen yesterday and I'm honestly shocked. The employees' behavior was completely unprofessional – loud, silly, and disrespectful in front of the customers. Instead of taking care of orders or customers, they were joking around and laughing. Communication between them was chaotic, and it seemed as if no one knew what they were supposed to be doing. The store management? Unfortunately, they were just as disorganized and overwhelmed. As a customer, you feel neither taken seriously nor welcome. I haven't experienced such behavior at any other McDonald's. It's a real shame – I definitely won't be coming back.

The worst McDonald's I've been to. None of the employees know anything or cares about the customers. They work so slowly. Waited over 50 minutes for an order that was cold and partly wrong. Unbelievable. I wasn't even the only one with me; there were about three other customers who waited that long for a cold order. And when one of the waiting customers wanted his money back because his order still wasn't ready, one of the employees simply said no, they still have to wait for the order.

very very bad we have been here since 17:30 and have waited a very long time for 4 burgers and now it is 19:30

Worst McDonald's ever, they forgot my order, coffee was cold, burger messy, toilet stinky. I don't recommend it.

I was relaxing at MCS and just wanted to get a damn McFlurry. After 10 to 15 minutes, I received my diabetes to-go and discovered that the cups are stored in such a way that they absorb the heat from the machine. Two minutes later, I had slush ice cream in a slush ice cream puddle.

This shop is the absolute worst. When we entered there were two cars in the mc Drive-In, and everyone who came in after us was served. After 15 minutes we asked if we could order, and the only answer we got was that we're busy and understaffed and we'll have to be patient. Sorry, I have no understanding for this kind of thing. We won't be going into this crappy shop again.

Corrected my order free of charge.

Dirty, overwhelmed, no response to feedback Food okay, but extremely long wait. Tables littered with trash, restaurant dirty. Staff friendly but helpless. Feedback provided via McDonald's feedback – no response from the franchisee. Customer service = nonexistent.

The people in charge at McDonald's should take a look at this store. A few months ago, I was told by a HR employee, "What are all they doing here? Don't they have a home?" which I found more than cheeky. Yesterday, I gave it another chance. I went there and the terminal wasn't working, so I went to the service staff, but they don't pay any attention to you for a penny. I don't know how long I stood there, but when my colleague asked me if I had already ordered and I replied, "No, they don't pay any attention here," only then did they think it was necessary. I wanted to tell the lady my order, but everything I wanted—and we're talking about the classics—was sold out, and the store had been open for at least four hours. I don't know what's wrong, but apparently they not only need to train their staff on how to deal with guests, but also rethink their planning for how much food they should have on hand per day at a location like this.

Waiting time whether drive or inside is a disaster. Nothing friendly about the staff. Missing things all the time. Deserved 0 stars

Food is cold, food is cold 🤦‍♂️

You wait here forever. You can see that the employees are overwhelmed and don't know what to do

Everything takes a long time and employees seem overwhelmed. You don't get any information at the output.

Actually no star at all It doesn't work at all

An employee makes us wait for 40 minutes instead of 20 minutes then tells us we can order in 5 minutes but then makes us wait 15 minutes. and very unfriendly. Please change

I'm pretty sure this was my burger's second time in the deep fryer because the breading was pretty dark and the meat was dry. I had the crispy chicken burger and then the cleaner worked without gloves, she cleaned the floor and then washed the tables without her hands. I think Team Wallraff should urgently stop by here.

Absolute disaster!!! Went there with my daughter today before the cinema. A Happy Meal and a Mc Smart menu......waited 25 minutes for the order. If I hadn't already paid at the terminal I would have simply left. Definitely the last time there.

My two children and I had to wait in the car for over 30 minutes after placing our order. We would probably have been full faster at home. In the parking lot we noticed that the order was incomplete. When asked, the employee explained that she was on duty alone on a Saturday afternoon. That may explain the situation, but it is no excuse. The organization was poor and not customer friendly.

Rude employees.. You pay and feel like the food is free. You will get NO respect.

We wait too long for the food and have been sitting here for over 40 minutes, really crowded and unfriendly

I waited at least an hour for the order and when I asked how long it would take I was coldly ignored and not recommended!!!

Cheap, tasty but all the tables are always dirty

Hello I was there today and made a larger order. I had to wait over 40 minutes. Then the employees said that they were taking my note away and then 10 minutes later I got my order. Everyone liked the sauces. That's an impertinence. All the children were disappointed and the employees there are friendly. They all make you smile. That's not normal anymore. I know that I was there the last time. The previous three times there was always something missing, but if you take the money you can take the money. Maybe they'll respond sadly someone from Mcdonnels because I pay so much money and then so much is missing, over 10 sauces were missing 😡😡😡😡

Good MC, clean. Fast service. One day there were no croissants ready, it happens, but the next day the problem did not arise again. Cheap as the MC should be, very good, thanks for being there.

Expired food is probably still being used there. I'll give it to the lab and then something will happen on the Internet :)

The waiting time in Mc Drive is clearly too long. It seems as if an order is taken, paid for, then prepared and served. Not all of this in parallel, but rather slowly one after the other. There is a clear need for improvement here!

It couldn't be worse, just drive one street to Burger King

Dude the service even helps with 🍃🥦

You've been waiting for over an hour and still haven't gotten anything, even though you've been reminded again

The staff here are always very friendly and the food is always hot. 😊 The shop is clean. The only downside is that it gets very busy because it's often very full. Otherwise, everything is top notch.

0 stars!!! I was there on a Saturday night, and it was the worst McDonald's experience of my life. There were people who waited 45 minutes for their food. And do yourself a favor: pay directly with your card at the ordering terminal.

With a wait of 45 minutes, I wouldn't call it a fast food restaurant!

Unfortunately, one can only agree with the negative experiences of the other reviews. After 45 minutes the order actually came to the table. Well, what can I say, the burger was cold and cheese could only be found with a magnifying glass. Fast food restaurant? Hardly

Worst branch in the area! Drive in always takes far too long, regardless of whether there is only 1 car there or 10!! If you go in and it's a bit crowded, the employees don't get anything done. Everything is totally chaotic and disorganized. I don't go there anymore!!

Long waiting times, even if Schalke *isn't* playing.

Worst McDonald's ever. After an hour the order was completely gone. We had the money paid out

I only go to this place because of the Macedonian woman, I heard that all the employees call her mom

Disaster, actually zero stars! Employees overwhelmed by customers. Waited almost an hour for the food we ordered, other customers waited even longer. Receipts were not processed in sequence. Plant nuggets were definitely chicken nuggets, I complained about the nuggets, got new plant nuggets, completely different product. Cleanliness poor.

I actually wanted to write a bad review, but the other reviews speak for themselves. Worst McDonald's I've ever been to!

Worst MC I've ever been to. Dirty, unfriendly staff and waited forever for food. One star is still too many

Catastrophe service and food .ble ble really wants to puke .!!!!!

I don't normally write reviews, but I just have to get rid of yesterday's experience. I spontaneously wanted to pick up a few burgers on the way home. Ordered at the terminal at 10:29 p.m. It actually took them 40 minutes for 5 burgers and 3 fries... I was allowed to receive a tablet at 11:11 p.m., even though I ordered takeaway. A burger was also missing. The reviews about the extremely long waiting times are really not exaggerated. Others have waited 25 minutes for a coffee or McFlurry. No idea if and how the store can be profitable. It wasn't even full. A number of people just had to wait for their orders. The Half of the tables were occupied by people who were waiting. “Fast food restaurant”? Definitely not! You get your orders sooner in any normal restaurant. Maybe the franchisee will stop by and take care of it accordingly... McDonalds and especially this store will never see me like this again. I'd rather do without, thank you.

Absolutely crazy!!! Open from 7 a.m., I was there at 7:10 a.m. I placed my order via the app, arrived and was rejected, the employees simply said it was closed, in German that was very difficult to understand 😡

Service dissatisfied give me bacon say I didn't order. They just say they can't exchange.

It takes a long time and, above all, you don't get the happy meal you bought at the terminal. It's just stupid.

Everyone is very nice and quick

Ordered and paid online for the first time, never again! Order number: UQ612455625 on February 19, 2025 at approx. 4:37 p.m 1 spicy burger and 1 chicken burger were missing. Unfortunately we noticed this at home. My husband was on his way, I was at home with my toddler. Even though you could prove everything with another cell phone, they didn't give us the burgers we paid for without the cell phone we ordered from. I sent the order number as well as a screenshot and screen recording with order details to my husband. They didn't accept that. Not even the responsible shift manager or person in charge. As if we had fun driving 3-4km back for unpaid burgers and bothered. They should be able to see in the system and possibly have the burgers they ordered lying around there. Impertinent and unacceptable! We were able to eat the rest of the order cold after all the hassle! I hope those responsible read this and are held accountable!!! Tip to everyone: check your order and always ask for a receipt!!! And it's best not to order online

McDonald's is generally not a culinary highlight, but this store tops it all. Absolutely catastrophic! Worst McDonald's I've ever been to in the WORLD. Special requests? Were completely ignored. Waiting time? 30 minutes – for fast food! Order complete? Of course not, several things were forgotten. Quality? Some of the food was cold, soggy and the taste was simply subterranean. If you go to McDonald's, you at least expect fast and reasonably correct service. There isn't even that here. Never again!

Unfortunately there were no Pokemon cards for my son, otherwise 5 stars.

Long waiting times, waited 25 minutes today for 1 apple turnover and 1 cocoa

Food took a long time. The order was deleted by the employee, which probably had something to do with the delivery service. The food was no longer warm. (consumption in the restaurant) Should be improved. Staff is friendly.

1 star would be too much Parts of the order were missing despite a 20 minute wait, the curly fries were no longer good (foul smell/taste) and the burgers were all cold

Ordered extra coupons and half of them were forgotten!!

Craziness. We were there yesterday around 2 p.m. 12 employees in the store behind the counter. There is no delivery service offered and the employees who are present behind the counter. Hold on to the counter so they don't fall over. Are only busy with themselves or talk extensively with their team members. No trace of service here. Two burgers were not handed to us and we had to prove that we had ordered them. We were also not given straws with the answer that you only get them if you order a shake. Simply underground. If I were the franchisee of this restaurant, I would think about... replacing the entire team.

Largest juice shop, you wait in the drive for what feels like two days and then you are greeted rudely. The problem is that everyone always says that the ice cream machine doesn't work, when you know exactly that it does. You just want to drink a frappe. What do you get as an answer, yes today there is nothing