McDonald's in Gelsenkirchen

Disaster, actually zero stars! Employees overwhelmed by customers. Waited almost an hour for the food we ordered, other customers waited even longer. Receipts were not processed in sequence. Plant nuggets were definitely chicken nuggets, I complained about the nuggets, got new plant nuggets, completely different product. Cleanliness poor.

I actually wanted to write a bad review, but the other reviews speak for themselves. Worst McDonald's I've ever been to!

Worst MC I've ever been to. Dirty, unfriendly staff and waited forever for food. One star is still too many

Catastrophe service and food .ble ble really wants to puke .!!!!!

I don't normally write reviews, but I just have to get rid of yesterday's experience. I spontaneously wanted to pick up a few burgers on the way home. Ordered at the terminal at 10:29 p.m. It actually took them 40 minutes for 5 burgers and 3 fries... I was allowed to receive a tablet at 11:11 p.m., even though I ordered takeaway. A burger was also missing. The reviews about the extremely long waiting times are really not exaggerated. Others have waited 25 minutes for a coffee or McFlurry. No idea if and how the store can be profitable. It wasn't even full. A number of people just had to wait for their orders. The Half of the tables were occupied by people who were waiting. “Fast food restaurant”? Definitely not! You get your orders sooner in any normal restaurant. Maybe the franchisee will stop by and take care of it accordingly... McDonalds and especially this store will never see me like this again. I'd rather do without, thank you.

Absolutely crazy!!! Open from 7 a.m., I was there at 7:10 a.m. I placed my order via the app, arrived and was rejected, the employees simply said it was closed, in German that was very difficult to understand 😡

Service dissatisfied give me bacon say I didn't order. They just say they can't exchange.

It takes a long time and, above all, you don't get the happy meal you bought at the terminal. It's just stupid.

Everyone is very nice and quick

Ordered and paid online for the first time, never again! Order number: UQ612455625 on February 19, 2025 at approx. 4:37 p.m 1 spicy burger and 1 chicken burger were missing. Unfortunately we noticed this at home. My husband was on his way, I was at home with my toddler. Even though you could prove everything with another cell phone, they didn't give us the burgers we paid for without the cell phone we ordered from. I sent the order number as well as a screenshot and screen recording with order details to my husband. They didn't accept that. Not even the responsible shift manager or person in charge. As if we had fun driving 3-4km back for unpaid burgers and bothered. They should be able to see in the system and possibly have the burgers they ordered lying around there. Impertinent and unacceptable! We were able to eat the rest of the order cold after all the hassle! I hope those responsible read this and are held accountable!!! Tip to everyone: check your order and always ask for a receipt!!! And it's best not to order online

McDonald's is generally not a culinary highlight, but this store tops it all. Absolutely catastrophic! Worst McDonald's I've ever been to in the WORLD. Special requests? Were completely ignored. Waiting time? 30 minutes – for fast food! Order complete? Of course not, several things were forgotten. Quality? Some of the food was cold, soggy and the taste was simply subterranean. If you go to McDonald's, you at least expect fast and reasonably correct service. There isn't even that here. Never again!

Unfortunately there were no Pokemon cards for my son, otherwise 5 stars.

Long waiting times, waited 25 minutes today for 1 apple turnover and 1 cocoa

Food took a long time. The order was deleted by the employee, which probably had something to do with the delivery service. The food was no longer warm. (consumption in the restaurant) Should be improved. Staff is friendly.

1 star would be too much Parts of the order were missing despite a 20 minute wait, the curly fries were no longer good (foul smell/taste) and the burgers were all cold

Ordered extra coupons and half of them were forgotten!!

Craziness. We were there yesterday around 2 p.m. 12 employees in the store behind the counter. There is no delivery service offered and the employees who are present behind the counter. Hold on to the counter so they don't fall over. Are only busy with themselves or talk extensively with their team members. No trace of service here. Two burgers were not handed to us and we had to prove that we had ordered them. We were also not given straws with the answer that you only get them if you order a shake. Simply underground. If I were the franchisee of this restaurant, I would think about... replacing the entire team.

Largest juice shop, you wait in the drive for what feels like two days and then you are greeted rudely. The problem is that everyone always says that the ice cream machine doesn't work, when you know exactly that it does. You just want to drink a frappe. What do you get as an answer, yes today there is nothing

Drive into a catastrophe the light barrier system we bypassed. Man is shouted at to keep driving because people are working too slowly. I hope that McDonald's reads this and resigns this incompetent staff. I haven't experienced anything like this in Germany in the last 2 years, it's just bad!!!!

Employees are friendly and helpful. Unfortunately, the ice cream machine is often broken.

This McDonald's is a disaster. I can understand that you have to wait a few minutes but not 45 minutes!! And that’s just for fries and a burger! The service was unfriendly and when you asked how long it would take, they immediately complained. So I think that, among other things, you could be friendlier. (Besides, everything was already finished and cooling down. There was a shelf with ready-made fries, burgers and I have no idea what, everything was cooling down and it wasn't hygienic either!)

I understand something different when I use the word “fast food restaurant”. Starting with the ambience, which always seems dirty. Added to this is the service, which is incredibly slow and sometimes very rude. There is a lot of room for improvement, especially when it comes to speed in the store and the drive-thru.

I was at the McDonald’s drive-thru and unfortunately a Happy Meal was forgotten. After a short call, I was immediately assured in a friendly and uncomplicated manner that I could pick it up at a later date. I would particularly like to emphasize the friendly and relaxed nature of the team - I really appreciated that! When my junior finally received his Happy Meal, he was even allowed to choose the toy he wanted. That made his heart beat faster and made my day too. Thank you for this great service and great support. That was really well done – that’s what perfect customer service looks like! 👏🍔🍟

Just grab a quick burger, go out for a Happy Meal with the kids, or just grab a coffee during the break - everyone knows it and almost everyone loves it - McDonald's. Here, in Gelsenkirchen Erle, between the cinema, Veltins Arena and other restaurants and cafés, the fast food chain with a restaurant also found its place many years ago. And although the store almost always seems to be very busy, thanks to concerts, events or football games, there is a more than just "well-attended" store. If you're new to Gelsenkirchen Erle, it's best to get a calendar of the arena's events in advance, so that when you're craving burgers and the like, at least your stomach won't remain empty, unless you have enough time and patience to get into it to join the long line that stretches out onto the street. And here I would like to come to the deficit as to why there is no top rating from me. If it seems as if the store's organization at events works really well, then you have to wait in line for the same amount of time (approximately) that you wait for your order on some "working days". I can't say what the reason is in the end, but I also noticed that the employees change very often and it could perhaps be because they are not yet very experienced in their work. Otherwise, I can recommend the restaurant as long as the tables are checked and cleaned regularly.

Better check takeout orders every time! Something is often missing!

We ordered via the app with table service. After waiting for 20 minutes, we asked and were told we hadn't ordered because table service was not possible. We were told in a completely rude manner that we were out of luck. It then turned out that the food was ready but we hadn't picked it up. Because the table service was manually changed to a pickup number without giving us any information

Hopelessly overwhelmed by the rush of stadium visitors (tip: maybe it's better to move the location???) The order placed via the app was not delivered to the table as selected. Instead, the order was assigned a number we didn't know and was supposedly called out all the time (if we don't know the number, how are we supposed to react to it???). After asking several times, the staff wanted to let us know that the order didn't work at all and would be canceled/refunded. They didn't want to give us any proof that we didn't receive any food. End of song: Food sat around for 20 minutes, was cold, that would be our fault because it shouldn't be possible to order a table. Staff completely overwhelmed with their own services and they didn't even know where to find their own table numbers.

Far from a fast food restaurant. 10 guests, still waited over 30 minutes for a breakfast menu and 2 burgers. You notice the lack of enthusiasm on the part of the employees as soon as you enter the store. An employee stands at the checkout and chews her chewing gum like a cow in the pasture. It doesn't work like that. If you are dissatisfied, you should look for another job.

I visited McDonald's on a Saturday via drive-thru and hit it. As I was driving past I saw 2 cars at the ticket counter and decided to drive in. When I drove in I had 4 cars in front of me. Always the same. Operated a car and drove up. The next person who wanted to order always had to wait at least 5 minutes. I was able to place my order after 35 minutes. So when I ordered I was already annoyed. The person at the counter said wait a moment. After 7 more minutes I was able to order. I should drive up to the ticket counter. There was no car in front of me anymore. The horn was already honking behind me. People understand fast food differently. The line behind me was now extremely long. When I paid I told the employee what I thought. The trick that is pulled off there (making the counter look empty) and then driving in and finding a queue that is being processed very slowly doesn't work at all. The funny thing is, I should start the engine again and drive forward 2 m. The car was parked behind me at the order counter and why should I drive up when he only takes the order as soon as the car drives away when it is handed over to the counter anyway. I stopped and got my food straight away. Fries and cheeseburgers were cold. I don't understand. Given the prices, I expect hot food and quick ordering. Because that's what makes fast food. Before you head to this MC Donald, you can also go to the restaurant. It's just as quick and at least you get hot food. It couldn't get any worse

Finally a fast food restaurant where the soft drinks were warmer than the french fries. respect

Eat like it is at mc. But service, cleanliness and customer friendliness don't seem to be that important. The table numbers are only given out individually upon request, probably to save time. Tables are not wiped down, old numbers are not put away.

After 10 p.m. it's a disaster, the staff is unfriendly and the waiting time is enormous.

November 14th, 2024, 11 p.m.: Only 1 employee in attendance and he is extremely unfriendly at McDrive! No trace of customer friendliness and understanding of service! Unbearable even at the order counter. I've never experienced anything like that at McDonald's!

Is it because of Gelsenkirchen that you generally spend half an hour in McDrive before you can order? Even if there are only 1 or 2 cars in front of you, you get the announcement "little moment" and you wait another 10 minutes. Incredible

Had a shoe print on the inside of my chicken nugget package. This gave my food a special flavor. Better than any tetanus vaccination.

Ordered in the app. Curry sauce specified, spicy sauce and raw fries.

Pretty dirty and we had to wait a long time for our food, but the food was good for fast food standards

Sie haben es mir gegeben kaltes essen Ich empfehle es nicht. Ich wollte es ersetzen, aber sie haben es nicht durch ein warmes ersetzt

Unfortunately, the waiting time is getting longer and longer

So the food is just commensurate with the price. But the waiting time was very long. I rarely eat at mcs. Strange cliente

Very crowded, toilet surprisingly clean.

Tables and floors are always dirty

04.10.24 Bei Mc. Donalds an der Adenauer Allee Gelsenkirchen ist seit heute den wohl ein syrischer an der Kasse (Jugendalter). 1. Hat seine Kollegen direkt nach dem bedienen das essen zum Tisch gebracht Obwohl Viele davor schon bestellt hatten und immer noch nichts bekommen haben was eine Frechheit ist. 2. Hat das Essen meiner Erfahrungen nach einfach so in die Tüte geschmissen wo sich die Verpackung drum rum schon gelöst hatte. 3. Falsches Essen mitgegeben. NO GO!!!!!

Unfortunately, the food was anything but warm and the burgers were very sparingly topped with salad and sauce. You could more easily imagine than taste the salt on the fries. We had our food very quickly, but unfortunately there was no table service. For me it's a lesser MD.

Worst store in the chain!! Completely overwhelmed staff, unfriendly.....made three attempts to buy a burger, on the gaming speedometer, during a flea market, and in the mornings of the week! I always left the store without a burger! Personal orders are not accepted, only possible via the terminals!!! SAVE YOURSELF A VISIT!

A burger was forgotten when the order was handed out. The employees to whom this was reported initially ignored it. Only after a good 15 minutes and repeated reminders that a burger was still missing did they take pity and prepare it. Meanwhile the rest of the food was cold so that had to be complained about too. Not recommended if you would like to eat with several people at the same time.

The food is okay, but the waiting time is not at all okay. First I waited at the checkout for 30 minutes. I asked several times if someone could take my order, which I wanted to pay in cash. After the 30 minutes I paid by card, but the waiting time was even worse. I waited another 20 minutes for a small menu. That doesn't work at all. The food wasn't even hot anymore. I would have preferred to go to the other McDonalds in Gelsenkirchen.

I've never stood in a McDrive for so long in my life as I did here

This is the last McDonalds. Slow food cold and very unclean. I'm shocked. Even a pizzeria is faster. Incredible

Ordered 4 burgers and a coke on Sunday. After I had a smoke in peace, I went and asked the nice lady how long it would take because we had to go to the stadium. The answer came and it would take at least 45 minutes. I then put the order form on the counter and wished her bon appetit. This is a FAST RESTAURANT.

If you order 2 cheeseburgers and when you get home you realize there are 2 chickenburgers wrapped in cheeseburger paper. Fries cold and unsalted. It really can't be that hard.

Hello friends, I was in these Macdonalds for the first time and NEVER AGAIN!!!!!! Employees are so unfriendly and don't feel like working. What's wrong with this MC??? I will be ashamed to work there as a branch manager or supervisor. There was an older gentleman with a wheelchair and he had to go to the counter to get food himself and then it was crazy that he had to go to the counter again and again because employees had forgotten things. OUTRAGEOUSMTTTTT 🤬🤬🤬🤬🤬🤬🤬🤬🤬

Unfortunately, the management, in particular, is completely incompetent and barely speaks German and only shrugs its shoulders when a problem occurs with the order. Definitely the last time.

One condition: Ms. P...ka helped me so kindly with my online order that I can now do it on my own without any problems. Of course she also smiled when I ordered. Very good!

Ordered food on the computer for the third time and again the third time there was a transition. Food has to be ordered the third time later. The team here is completely overwhelmed. If this happens again next time we will go back to Burger King to spend our money. It's unbelievable what is happening at the moment going on at McDonald's

Worst and unfriendly service in the entire Ruhr area, possibly even nationwide. Too lazy/stupid to take a simple order (3 menus) I've never left a fast food restaurant so angry and disappointed.

If I could I wouldn't give any stars, very unfriendly and don't see their mistake. Won't go there again.

Unbelievable, what catastrophic service! I pre-ordered at the kiosk yesterday and wanted to pay at the checkout. For a full 7 minutes, absolutely no one felt responsible for even serving me! It was only after I asked that things continued half-heartedly, but the two employees had no idea how to use the cash register, even though the lady who was called to help looked much more senior. After 12 minutes of waiting, I left the store annoyed, without anything in my hands. I then went a few meters further to the KFC and had my food there after a ridiculous 2 minutes! The Mcs should seriously think about how they treat their customers. After 12 minutes you can give the customer the €4.99 as a gift or collect it in another way….

That was my last attempt. I have given the store a chance again and again since it is on the way. Ordering from McDrive is really an imposition. First there are impossibly long waiting times, then you get drinks with loose lids handed to you in the car - you can imagine the mess, sometimes something is missing or the mesh potatoes you ordered are a quarter of fries, you have to be really lucky to get napkins put in the bag ... The waiting parking positions are real wheel rim killers if you are not completely careful and attentive

The food is nothing special, but the guys who served me on the drive today and Saturday (around 10 p.m. to midnight) were super polite and funny! Please be sure to keep it on the team!!!

It was totally clear today. After only 30 minutes in Mc Drive, an employee came out and asked what order I had placed. Order was cold. Worst McDonald's!!!

We wanted to order in the MCDrive, because the operator couldn't speak clearly or German, we drove up to the window, and we weren't able to give the employee our order at the window, so the foreman had to come and instead of taking our order, he put us in the window We asked in an unfriendly tone why we had driven up. Unfortunately, he couldn't speak German perfectly either, so we drove away without buying anything! I also have foreign roots but if I didn't speak German I wouldn't be so rude! Staff not usable!!! I feel sorry for the owner with such staff. We're now spending our money on a kebab.

Speed ​​is actually the cornerstone of a fast food chain... Absolutely not the case here.

Unfortunately a few days ago only half of the machines. It was very dirty and you had to wait quite a long time. Unfortunately, the problem has already occurred with several visitors.

You get the wrong food and everything is cold. Nobody speaks German. Not clean

The outside area is littered and the garbage cans are not empty, the entire outside area is dirty... given the temperatures, even with the dirt, there are a lot of wasps that, unfortunately, are right next to the slide... overall, I have to say that The location has become very expensive in recent years....

Too long waiting times. Otherwise good.

Little woman steals my cup with the code that I was just trying to redeem

My nuggets simply had hair and shackles inside🤝

Waited 40 minutes for a simple big mac menu while there were about 10 people waiting before me. Never seen such a bad crew (mind you 9 people in the kitchen) working in a mac.

The food was very good by McDonald's standards and the service didn't take very long. It was possible to charge your cell phone or something similar. Unfortunately, the ambience was a bit restless, but still completely acceptable for a fast food restaurant like McDonald's.

Food is delicious but the store is very dirty and they always forget to put things in the bag

The food is as you would expect. That's the positive. Not so clean inside and out. Maybe normal for an S04 match day. On the other hand, it can be planned. But the worst thing was the toilets (🚺🚹) indescribable 🤮 I'm only deducting two stars for this because the burgers were really fresh and well topped.

That was really my last visit. I kept giving the store a chance because it's the closest one. If you personalize your burger, extra toppings will be forgotten, even though you pay money for them. The food is often cold and sometimes not complete. But ordering from McDrive is the biggest disaster. Exactly one order is taken and only when it is completed can the next person place their order and this has been going on for months. It's easy to wait for half an hour, even if there are only 5 cars in front of you. A lot needs to change at this location.

We waited an hour for our food. In the meantime, burgers had already been ordered and we were still waiting for breakfast. When the food was finally ready, one of the burgers was eaten and the coffee mug was unbelievably dirty. When we asked, we were given 2 euros back for the burger and not for the rest. Our appetite got the better of us... 4 customers less, incredibly anti-social

1 toilet works, unfortunately speaking German is also too difficult and the meal took 20 minutes. Oh and unfortunately the light doesn't work either.

Worst branch I've ever seen. First we waited an hour for the food and then one of the burgers was eaten! The purest catastrophe! Hygiene is apparently a foreign word here...

The last dirty shop, I have never seen such dirty toilets, broken pressure sink and and and not to mention the unqualified staff and rude manager. If the staff screws up and doesn't get anything done themselves, absolutely not recommended

Currently in very bad condition. The men's squat toilets were both taped shut. Of course, this meant that the normal toilets were used significantly more. Unfortunately, that's what they looked like. Sitting down was not possible at all. The toilet seats were both dirty and broken. The floors were completely dirty and the toilet paper was on the floor in the dirt. An absolute disgrace. It's time to expand and modernize the restaurant. We even had to wait outside in the blazing sun because there was hardly any space at the self-service terminals. That doesn't work at all. Tables and floors in the restaurant could also be cleaned. Sure, there's a lot going on. But you have to hire someone for that. The “bouncer” would have been used more sensibly. At least the food was fine, as usual. But in this condition I can only recommend everyone to go somewhere else.

Just a snack after a concert before the return journey

Dirty or broken toilets. No table service (but selectable in the app). As soon as you have almost eaten you are rudely thrown out. The McFlurry was not stirred and was very runny.

Often crowded with cinemas, flea markets, schools... Unfortunately the opening times do not match the McDonald's app. This makes it difficult or impossible to choose between breakfast and burgers during the transition times. Parking spaces are rather scarce.

Very long wait. The place was dirty this morning

Over 1 hour waiting time for a coke and a citizen. Staff unfriendly.

Waited 60 minutes for 2 coffees, the term “fast food” takes on a new meaning. Yes, it was quite busy. Yes, today Rammstein are in the Veltins Arena. Are these spontaneous and unexpected events - NO... With more motivated staff who don't pack things at a snail's pace and react stroppy to legitimate questions, great business would certainly be possible today. Probably not, because people give up in frustration before paying...

They don't know the German worker mentality here, they take far too long to eat even though there wasn't much going on and the music is still playing too loudly the whole time

Worst McDonald's I've ever been to. Burger burnt! Employees slow and unfriendly. Waiting time with 8 orders in front of us 45 minutes. Actually zero stars!!! Very dirty and dingy. Goodbye forever!!!

30 minutes waiting time for a small cold hamburger - hardly any guests in the restaurant. The staff is slow and overwhelmed

We were just eating here and ordered something! We had a Mc small menu with 2 cheeseburgers! The first cheeseburger was lukewarm, the second one was cold and inedible! The meat was hard and the bread stuck to the meat! I asked for a new one and instead I got a new one, I got the same one again just made it hot! The meat was twice as hard! Once and never again😠

Super friendly. Any comments that are negative, like Xiao etc. are just stupid. People who have no idea how gastronomy works, plus economical! Go home and continue living your hard life and don't complain about people who do such a good but hard job!! Do it yourself first then you can talk more ;). I would love to see it :).

Everything's okay Ordering was quick, but unfortunately the patty was missing from one of the three chicken burgers, which can happen but shouldn't

Very long waiting times. The orders are not processed sequentially. People who were around 40 no. later will get their food much earlier. The employees are very unfriendly and overwhelmed.

little Maces. The mini pancakes were rock hard. The rest is typical McDonald's standard.

Disgusting tent. Refusing to take an order at the cash register when it was not possible on the screen. A (German) child who came just after us could simply order and pay for that same class with that same person! That was the “manager”. We were five small hungry children. That's why we didn't leave right away. After half an hour of messing around on another screen, I was able to place the order. Another half hour later the food had still not been delivered (on purpose) when we went to the cash register with the receipts and said that we wanted our money back, an employee took a tray that apparently was already there with our food. The fries were not quite raw yet. We understand that you are disappointed in the loss at the European Championship. But to treat Dutch people with small children this way is disgusting! Enjoy your “stolen” money. We walk to the McDonalds headquarters.

I've never experienced such a slow McDonald's drive-thru. A real disaster.

Unfortunately always completely understaffed and very long waiting times in the restaurant or drive-in. Is confirmed again and again and is independent of the time

Waited 30 minutes for a cheeseburger, fast food is different. In the meantime, another woman complained about an incorrect order, she was told she had to place a new order so that a complaint could be made, so she had to wait again, which was understandably not an option for her, the employee, the woman was visibly overwhelmed , who disagreed with this statement, was simply ignored. Customer friendliness no! Lieferando was still on site, even though they were already completely overwhelmed with the normal customer base. I will avoid this branch in the future.

Filled with 3 hours of waiting until you get to the checkout, not even several employees because it's a crap shop.

I had something to eat there again for a long time today and it was a complete disaster 😡 The employees can't help it if they are understaffed. I had to wait at least half an hour for my food. If there are no staff there you shouldn't open the shop or close the MC Drive so you can concentrate on one thing!!!!

Everything is fine. There is a slide for children. Nice and clean. The only downside is people litter.