BURGER KING Deutschland GmbH in Hannover

Waited 30 minutes just to get a form for a refund because the machines were broken....underground

As always, something is forgotten.

You can eat well there. It's just a little crowded.

Large branch, many order terminals, friendly and competent employees. Top

Employees discriminate against transgender people in this store.

Last night I ordered something after my original order and wanted to pick it up. First I accidentally picked up another receipt and when I wanted to show the right one, the employees said to each other “that's a woman, you're not listening” and not a single one wanted to give me the meal I had paid for or even begin to listen to me. Instead, I should leave the store. I still have my receipts here.

We had 15 minutes to place our order. Nothing elaborate. When we asked if we could have the part so we had to catch the train, we were told “the one burger is still taking time”. We then said please leave it out, but nothing. We left €20 there for free because we had to leave because we didn't catch the train. 9 other orders were brought forward! Under the hood; sorry! We would like our money back.

It's a shame, the burger was already cold, I have no idea how long it had been sitting 😑

I just wanted to ask if you could have the food delivered, he said “yes you can”… I thought he was serious until he told me to pull down my pants and he stuck it in my ass, in his opinion it would be faster go

It's okay, as one expects from a normal Burger King.

Only recommended in an emergency. Slow, cold, dirty, unfriendly. The full program.

Totally normal fraud. I didn't get what I ordered and paid for and when I handed it out the employee just acted stupid, language problems, haha. Never again.

Disrespectful service, they yelled at me for nothing, absolutely disrespectful service, disgusting, I don't recommend it to anyone

Bahnhof Burger King. You get what you expect when you think about it. Toilets also at night.

Even though you are a guest here, you are forced to pay 50ct for the toilet. That doesn't work at all!

Select on handx, order via qr code M machine and if you want you can pay immediately at the machine or pay in cash at the checkout. Great system. Something for everyone, only the discounts via coupons are really not worth mentioning, a few cents, but I have all my customer data and habits, there is only one offer, 2 crispy chicken burgers for the price of one, I think it's 5.80 euros paid, and it can be compared with the chicken burger from Mcdonald. Hope there are better coupons/offers in the future. Actually, you guys are my favorites when it comes to fast food,

Food is as expected and cleaned well unlike a few years ago. But, as a guest you have to pay extra for the toilet. The lady should be admitted.

I have to take back my good rating, the branch is really not nice anymore. Burgers are mashed together, the KING Selection with normal burger buns and other sauce, employees wear masks half or not at all and the hygiene apparently leaves a lot to be desired. Peter Pane and Hans im Glück have recently been in Hanover, so their hunger for burgers can now be satisfied there. OLD REVIEW: Friendly staff, clean and friendly atmosphere and I love the self-service terminals for ordering. Unfortunately, the last time I forgot to add additional beef to my burger, despite paying and ordering. It was a shame, but it was still delicious.

Waited forever for the order, the fries were completely without salt, the burger was sticky and the salad was rotten... In short, no one needs it

They are so bad its always something missing from the order

Waited 20 minutes for 2 menus and the staff (including the boss) were incredible. After asking 5 times, 103,947 other customers who came later were allowed in.

The outlet is right next to the platform 13 and the place is big and clean. It took a while for my small order to be serviced and the staff could not speak english. Overall a good place to grab a quick bite at the railway station.

Hannover Hbf branch: Worst branch. I like to go to Burger King. But definitely not here anymore. - Order machine runs out of paper - didn't get the ketchup I ordered - Burgers were both cold - that's not possible!

One star is too much for this restaurant. After eating, they charged us for useing the bathroom and the toilet lady yelled at us when we tried to explain we already bought the food here. The manager was even worst. He behaved so irrespectful. It was the worst restaurant I have bben in Germany.

Actually quite okay. The only thing that is annoying is the slow-reacting ordering terminals. You should have invested in better hardware. Especially annoying in the train station, where time is sometimes tight.

Burger was cold. Strange people walk around begging, which is very unpleasant

I have never been to such a well-organized Burger King branch! Despite the high volume, the food is prepared at record speed and unfortunately the quality is not inferior in any way. Everything is coordinated and the branch is super clean. Which is almost impossible considering she's in a HBF. Here the word fast food actually gets its original meaning back. Keep it up!

They're so slow, it's unbelievable. If you want to get a train, you definitely can't order here

Really dirty there. There were very few fries, I could count them by hand. My citizens were burned and Coke smelled like soap. It was a disaster! The health department has been informed.

Even though there are quite a few employees, it takes quite a long time. Fries are bland and barely salted, burgers are a bit dry despite the sauce included.

Unfortunately, I had a bad experience with the manager on site. Firstly, I didn't receive a printed receipt with a number, so I went to the cash register and let them know. I had only ordered vegan nuggets and the gentleman then told me that he would give them to me. However, I didn't receive vegan nuggets, but meat ones. When I asked, he assured me that these were vegan, but I knew that couldn't be the case because the basil pieces were missing. Then I had to deal with it until I actually got vegan nuggets. But I think it's pretty bold to lie to me like that and knowingly want to sell the normal nuggets as vegan.

Nobody needs a fast-dood chain like that that's out for profit...

You have to pay 50 cents EXTRA and then it's not even full. I'm used to choosing something to take away and it being put on a tray, but I think that's really cheeky. Also the french fries leftover ramp, half full. At least it's done quickly, but the result of quickly and quickly speaks for itself... It's better to give it more time...

The manager of the store is someone who appears and disappears and the person in charge of preparing and delivering orders is someone who delays orders and serves them badly by looking for coupons that suit customers who speak their own language. Both the person responsible for preparing orders in the kitchen and the cleaning person never stop working.

Extremely slow and received the wrong order after 45 minutes of waiting. Staff was unfriendly and overwhelmed...

People are thrown out here and don't get their money back and other people sit here on the counter... the kitchen looks extremely dirty and the so-called supervisor is very rude and sometimes makes customers look stupid

Been there yesterday and never again. Almost 20 minutes waiting time. Food old, dry and tasteless. There was meat on the plant-based burger! For someone who can't eat it because of their health, it's a no-go. Danger to life for allergy sufferers!

20 minutes before train departure, service team love to talk to culture friends, no update, never received my meal, had to run to my train

I've never had any problems, only once there was no more mayo for a while. It's a shame that there are no tables by the windows, otherwise you could watch the homeless fentanyl drunks crashing

A typical burger restaurant, the food is mediocre and the ambience too. Simply too expensive.

Update: The team appears to have been replaced. It now works perfectly. The order was processed quite quickly on two different days. *** I agree with the previous speakers: Very slow working staff! I had to wait 20 minutes for my order! That doesn't work at all!

Bad service! Today on July 27th, 2024 at 7 p.m. an employee (black shirt with a bald head - maybe manager?! ) refused our order out of laziness and told us to order from the machine and simply ignored us. What a cheek. We left again and didn't order anything.

I waited so long for my food that I didn't even get it to catch my train. 13 euros for nothing but stress

I ordered a menu with fries etc. And a cola was ready for 10 minutes before I got my food, so there was no more carbon dioxide in it.! Then I ordered a burger with 1-2 extras and got an ice cold burger where even the meat was still cold! And that's a disgrace for the price! If I could I would give 0 stars!

Unfortunately, it's always the usual, lots of people with whom you would rather have less contact. People are lying on the floor in front of the side door. Inside the station, groups of police and security move in, but they still can't get the station under control. Meanwhile security in front of the entrance to Burgerking. Unfortunately also necessary

Very rude staff (management) that explained to me when I asked if anyone speaks english "in Germany we only speak German or Arabic..." However the 2 servers were very kind and tried their best to help me. Unfortunately when we came back to the hotel they had forgotten the 9 nuggets for my son...didn't bother to go back.

Actually everyone knows Burger King and this one is no different, I personally don't like this kind of food and the high prices. The only thing that would draw me back would be a birthday party with children, but I know a much better fast food restaurant for that 😋

One of the cleanest Burger Kings I've been to. They offer tons of veggie options, which is great. However, the service was extremely slow.

You get what you expect. Only recommended for quick hunger pangs.

Unfortunately, overpriced in my opinion. For a 0.2 Coke it costs well over €2

The order machines took over 5 minutes to process my order (spoiler alert: it failed due to a technical defect). Why aren't these serviced or equipped with adequate software that enables quick and easy ordering? I ordered an “Extra Long Chili Cheese” burger for €7.29. The machine gave me a ticket after 5 minutes with the note something like "We apologize to you, but your order has not been received in our kitchen. Please contact the staff.". The staff was then unable to determine that I had ordered the Extra Long Chili Cheese Burger and instead gave me at least 2 plain Chili Cheese Burgers, but overall at a lower price than what I originally paid. Nice gesture, no question, but as a customer I ended up paying more for what I should have paid. Therefore the one star as a thank you :) Bon Appetit!

Today I bought three burgers and went to sit on the table and saw that one of my burgers was missing . I went and talked to the manager and he said why didn't you check first that you came now. He said a lot of stupid things to me and I passed by and remembered that I would not go there again

I tried it at Burger King Hannover Hbf and that was the worst experience of my entire life. The employees are not friendly at all. The shift manager is always rude and always with a negative attitude. They also don't have a good accent to customers.

After passing the 2 security guards at the door entrance, we ordered 4 Whopper Menus from the machine. When we received the order and came to our table to eat, we noticed that one of the hamburgers was missing, but when we received the menus, their manager took the receipt from us and directed the employees to throw it in the trash. He did not believe us and did not want to find it even though we showed him where he threw the receipt in the trash. The manager turned me and my family into liars and even though I was a disabled tourist, he called the security guards at the entrance, shouted at us in front of everyone and wanted to throw us out. I said in English, "I'll call the police if you don't behave properly", but he said, "If you call, call." Then, since we did not know German, we found a couple who spoke English and asked them for help with the translation, but the security also threatened them and prevented them from helping us. Then a Turk who spoke our language came and we explained the situation to him. He also tried to help, but the security prevented him too. Then more customers gathered around us and when we wanted to help, the manager humiliated us and said "okay, okay, take it" and threw the missing hamburger in front of us. We went to our table and started to finish the meal, and at that moment one of the security guards came and spoke in Turkish and told us to eat as soon as possible and go. Do not give your receipt when you receive the menu, because the manager with disturbing voice there (he is an immigrant but I don't know where he is from) is a liar, he deceives people with such tricks and makes you feel guilty and tries to cover up this situation by being very rude.

Incredibly slow. Machines have broken down. Incompetent staff. There are a lot of things that urgently need to be improved and worked on here.

Delicious food but I don't like the ordering terminals and the service and ambience are not my cup of tea. But as I said, eating is good :)

I don't know if strawberry milkshake should taste like coffee, but it was still delicious. If you don't have time, it's your own fault if you get something there. There is a Burger King at the main station, of course it is always full. So plan your time or get a herring roll from the North Sea. There's never anything going on there anyway.

It was incredibly crowded because of the concert in the city. And yet everything was perfectly organized and everything was fresh and hot. Hats off!

Dirty, staff unfriendly and everyone absolutely incompetent. Hardly understand a word of German or English. Burgers regularly wrong. I ordered at the terminal and then waited 40 minutes for the food. Then I was too stupid and asked for the money back and wanted to leave. The shift manager was pissed and threw the money at me.

Food takes a long time and was incomplete. When I asked (30 minutes) I was insulted

After a citizen, I had the most wheezing I've had in my life and constant vomiting for 2 weeks

Incompetent. Cannot meet delivery times for the second time. The first time a portion of fries was missing. Nobody's answering the phone. NOT RECOMMENDED for a quick snack

The restaurant was clean, no waiting time, the plant-based double wopper was well served and had the right temperature - there was nothing to criticize that morning.

I don't like stores where you order from the machine whether it's Burger King or McD. is. Very bad service

Not recommended as the wrong burgers are constantly being served. The whole thing has happened to me four times in a row now.

The food is ordered on the "device" and the preparation goes quite quickly when it's not that busy. Plenty of seating available.

Food: Fresh and hot Service: fast Ambiance: clean

The meter workers packed my food without any consideration, my food was partially crushed, the food had halapenios even though I specifically said without it

Placed order at machine and still waiting for my food after more than 30 minutes. The “restaurant” was completely understaffed. I then went out and simply had no patience to wait - an absolute waste of my life. You can consider the €5.28 as my farewell gift. I won't go to a Burger King again, it'll save my nerves and my health.

The burgers there are just bad. Carelessly slapped together and looking like they were from yesterday (they probably are lol). One star for the fries.

Wrong order - ordered two crispy chicken and just got a cheap nugget burger for more money. Degenerate bunch, learn to work

Quite ok for a quick chicken nugget.

Everything that was ordered was wrong.. 25 minutes waiting time.. Number of burgers was ok.. But when I unpacked everything at home, everything was wrong and there wasn't even any sauce or skate on it. NEVER AGAIN BURGER KING IN THE HbF

There are always some shortcomings and with the service you exhaust them

The service is very bad. He is disrespectful to the manager

Food was okay, it was processed very quickly/hectically because the end of the day was approaching, which is why we had more curly fries than normal and little things were missing/different, but that wasn't a problem for us. The atmosphere in the restaurant was very hectic/stressed, but the service was still pleasant! The worst thing about Burger King was the impatient, conceited customers. Some were asked to continue eating their food outside because of the end of the workday, which was met with complaints and statements about "customers get so stressed out while eating here." Employees probably know best what stress means.

A nice and safe place to eat a good burger and go with the family or friends.

Super slow and completely out of touch with the speed of real life. If you want to do yoga at a slow pace, okay, otherwise you miss real life. snails

Everything is fine, but the toilet should be free. Not being allowed in there because you don’t have change in cash is unforgivable.

Now I've been disappointed once again. If you don't order from the machine you will be treated very rudely. It takes a long time to get your food, especially on weekends. At least this branch is not really recommended.

Food was made quickly but completely wrong. I ordered a meal here at the counter (1 double cheeseburger and curly fries with sweet and sour sauce). I got a burger container and only the one with a wooden fork on it (typical for fries). At that moment I thought I just got the burger but no, I got chilli cheese fries. I complained and then got the right thing, but still something like that doesn't work. I'm not a fan of Burger King anyway but wanted to give them a chance. Well, the opportunity was not taken.

Been there 3 times, been disappointed 3 times. The so-called fast food restaurant not only takes 30-60 minutes for its orders, the staff is also at least as excited as the clientele there at 5 a.m. - namely completely drunk. On the one hand, you don't get what you ordered, and on the other hand, what you don't order is really cold and tastes like it's been warmed up three times. The store is absolutely filthy

I was there on Father's Day. It was packed. What can I say, the shift manager has his team under control. Everyone was consistently friendly. Of course, wherever you plan, chips fall... Big thumbs up.

Burger King has a few selections of burger fries 🍔🍟. And also types of drinks 🥛. And also ice cream 🍡🍧🍨🍦. And the prices are ok 😊😉👍

Firstly, you are degenerates, I ordered a cheeseburger with all the additional ingredients and received a burger without a cutlet and without additional cheese (photo attached) secondly, this was not the case at McDonald’s, thirdly, the terrible quality of the receipt on which almost nothing is visible, perhaps even on toilet paper it would be better (small hint), fourthly, I will not go back there again

We were there a week ago (late afternoon) and I can't confirm all the negative reviews. We ordered at the self-service terminal. The food was ready surprisingly quickly, even though the restaurant was busy. The food was very tasty. An employee was responsible for the cleanliness of the restaurant and he was very attentive. He cleared our trays. There was one burger left over, but he brought us a bag for it. The toilets were also well maintained and clean. Keep it up.

Good service, ordering from the machines is very effective, especially when there is a lot going on. It's very clean and the service has always been friendly. Ideal for transit

A few employees are very disrespectful, I will never come back there

The two of you pay €24, wait 20 minutes, are given the nastiest food that you can't get enough of and then have to pay money to go to the toilet.

Waited over 15 minutes for my food, and it felt like 30 people who ordered after me got there earlier than me? If someone just wants a cola, feel free to go first/and let that person go first. Only people who ordered the same size as my order and ordered after me are ahead of me? Maybe it's because they can't read properly, because my order came with a cola. And I ordered it without ice, and what was in the cola? Real ice cream. That was the last time here, they won't see me here anymore.

Old boxes in front of the toilet shouldn't be annoying

Surprisingly clean for such a busy fast food temple. When I placed my order at the terminal at 6:10 p.m., almost 25 other customers did the same. It is normal for orders to take some time. I waited about 10-12 minutes. Thumbs up for this Burger King. There are BKs or McDonalds in small towns that are very unclean and where you wait just as long.

No words, just emotions, waited a long time, got the wrong burgers, 0 stars

Worst Burger King I've ever experienced Were just there at 4 in the morning on a Sunday after a long trip. Apart from the fact that the taste of the food was extremely strange, our second fries were also withheld from us. We also had chili cheese fries, but they were only half filled with a tiny little dollop of sauce. When we asked for our second fries because we had finally paid, we were only asked who had packed them for us and that they had packed them. But we finally insisted on our right and for €3.79, which we had already paid for a medium fries), we got just enough fries that we could count on one hand. I am completely disappointed. The restaurant was extremely dirty and there was garbage everywhere and the tables were full of dirt from previous guests. We received little to no help with our problem and very little understanding. 1/5 Go somewhere else. Goes anywhere but there.

Burger King is a very good place

First you stand at the ugly machines for ages and then the cash register doesn't work because... Windows98 keeps booting. Respect. All of this would still be funny if the man behind the counter had been friendly. But he also became stroppy. It's about the Burgerking Hannover Hauptbahnhif. No wonder security is standing in front of it. Date of Experience: February 18, 2024

The service person wasn't nice at all and couldn't communicate well.

A fine restaurant with above average prices

Super anti-social workers (especially the black ones, no smile or respect. I was there three times), and waited 20 minutes for my friend who was late. They asked me to order something immediately or leave. Simply disgusting. I can pay, but I never forgive clients who are willing to pay €25-35 worth of food per session. I even spoke to the manager, she said you had a coffee when you came, I said I came for a burger and lunch (2pm), I've had my coffee on hand since lunch but she was still stupid . Better go to Mc Donalds (20 meters). Super nice workers and I feel better giving them my money. You act stupid, people hate you and never want to come back. FU Burger King, that's why McD is #1, not you. Never again

The food came quickly and everyone was friendly and had a smile, even for the kids, they got an extra crown. The burger was a bit cold, but that's rare here... everything was good!