BURGER KING Deutschland GmbH in Hannover

On 04/04/2025 at 8:30 pm I placed an order and the person in charge who gave me the order did not give me the entire order and took bad care of me when I complained to him about my order, very poor attention, in addition they do not deliver the order I know, they do those who do not understand it and it is not the first time it happens to me

Food came quickly. Didn't have to wait long

You only get half of the order, the lattice potatoes are absolutely not done and the staff is completely overwhelmed... Minus stars would be more appropriate if that were possible! Would recommend Mc Donalds 1000000 times more if you want to get something to satisfy your hunger after partying

Best team, best employees, good atmosphere and I'm in love with Cheffin 😍

I had a feeling that my Fanta tastes mould….

Too few seats. Otherwise good and quick

Preferably no star, was there last night. Ordered a milk shake and got food poisoning today🤮🤮🤮😡

Very quickly ready and delicious food is there for everyone even for vegetarians

You can't say anything against the food, unfortunately the tables are dirty and the staff don't feel called upon to change that

I was there, very clean for a train station. A bit loud. But food and service were good

Good service Daowd best manager

I was more than thrilled with my visit to this Citizen King. As soon as I entered I was greeted with a smile by the friendly staff. The service was absolutely top, fast, attentive and always polite. Despite the crowds, everything went smoothly The food was also excellent: fresh, hot. The cleanliness of the entire restaurant also left a very positive impression. Overall, a completely successful experience. You really feel welcome here as a guest! I'll definitely be back and can only recommend it!

Super friendly staff, fast service and a very clean restaurant! I always enjoy coming here. Clear recommendation!

The worst burger i have ever eaten, i always went to the McDonald's but today i gave a chance to Burgerking🤦not well cooked, worst taste under the yellow light you can think it is acceptable but a cook like me can understand me better, not good for health, this is a frozen product.

Unfortunately, despite repeated instructions, no one manages to supply the receipt printers on the ordering machines with fresh ink, so that they are illegible. When asked for a replacement receipt, the staff reacts in an annoyed and unfriendly manner. Overall, with a few exceptions, the employees are very unfriendly and sometimes react really rudely when asked about an order. It doesn't work at all!

best restaurant in Germany ❤️❤️

Extremely slow and unmotivated staff. Employees take each other's burgers just so they can get their own orders out first. As a result, customers who ordered earlier wait unnecessarily long. Unfortunately very unprofessional and disappointing.

Very incompetent and extremely unfriendly staff. You have to pay to use the toilet, which is a disgrace. The service actually deserves -100 points. My son really wanted an ice cream there, otherwise I would never have gone in there again.

Unfortunately the ordering machine did not print my receipt. I then went straight to the normal checkout because I could theoretically submit my costs. Despite the order number, according to the lady, it was not possible to print a new receipt for me. When my number was called, the same lady rudely asked me to show my receipt. A short discussion later, I got my food - but no receipt. Disappointing experience

We have been to this Burger King several times. Every now and then we had to wait a little longer, but overall it was okay. However, today we were very dissatisfied with our visit. When we ordered to go, the burger was forgotten in the menu. When asked about this, the staff reacted very quickly and denied that a menu had been ordered. However, there were fries and a drink in the bag. It was only after some discussion that it was discovered that the burger had been forgotten in the display. You didn't even need to apologize. Mistakes happen, but the way we were treated here is an absolute no go and we definitely won't eat here again in the future

Employees make burgers wrong. That happened twice. Please just check

Fasrfood shop 🤷🏼‍♂️ But we've never had an order that was complete. There's always something missing 👍🏼

I received very friendly service - but I depend on help because of the e-wheelchair and am therefore not representative of the average!

It's no longer what it used to be, they've deteriorated a lot, the burger looked like it had been warmed up for two hours, it was fart dry when I complained about it, there was a new one straight away but it wasn't any better, I'm very sorry that I had to write it like that.

1x Whopper menu probably corresponds to a waiting time of >20 minutes. Absolutely inadequate

Yes. Fast service and clean toilets.

Standard Burger King, ordering was easy and ready quickly. Relaxed friendly staff

Ordered a milkshake at the Kiosk. Was told quite bluntly at the counter the machine wasn’t set up yet and it would be in an hour. Employee walked away when I asked if I would get a refund.

Very nice there and the people helpful

After a long day at work, I just wanted to enjoy a delicious meal at Burger King - in peace and with pleasant music in the background. But unfortunately my experience was marred by a member of staff (bald) who spoke loudly on the phone, then argued with customers and then talked loudly about his personal problems! This completely ruined the atmosphere. The other employees were very polite and seemed to value their workplace. I hope management steps in to ensure a more comfortable and respectful environment for guests.

We waited 15 minutes cuz the waiter just ignored us, then the food wasn't even warm but cold. It had barley any flavor and was very greasy. Kinda rude to ignore people no? And then even talking rude.

First of all I needed to wait 15 minutes to pay for the food, because every Person ignored me even tho they clearly seen me and the person on the register most of the time just stood there. Second of all as I was able to pay the Cashier was incredibly rude. As to the food, my food was completly cold and the burger was falling apart and the patty wasn't even on the bun. My fries also weren't salted at all. Of course I don't want to say everything badly, I like the atmosphere and the surrounding as example how it's decorated and it's pretty open.

The attention to the cleaning staff in the bathrooms is fatal.

I was there last night after work. I ordered normally, I went to the front of the counter and waited. So the late vision doesn't work at all, they run around like headless chickens, nobody knows what the others are doing, the work surfaces aren't clean, 2% of them can barely speak German, and the rest listen to Koran prayers so loud that you could hear them all the way to the counter. Oh yeah, the food wasn't worth the money, not only was it all cold, but it wasn't even put together properly like it should be for a long chili cheese. The sauce was only on one spot instead of all over the bun and there was also some savings on the chilli. The first had 2 pieces and the 2nd had a whole handful in one place. The staff should be checked better, I haven't seen anything easier.

The food came very quickly and there weren't many people there.

The waiting time is far too long

After 35 minutes of waiting, I asked at the front when my food was ready, the staff responded very unfriendly and rude ^^ then they talked about me, but in a language I didn't understand ...I then said I would take my order with me without the missing item (I was told one item was still missing so no issue yet)...was ignored three times until I said it a little more forcefully because I had to get the train. ..the bag was thrown over the counter with a very inappropriate comment from the employee... Conclusion, burgers were cold because you had to wait 20 minutes for what was missing... THE SPRITE WAS MISSING!!!! No idea why the staff wasn't able to make the sprite^^ In any case I won't go there again, staff incompetent and rude

Unfortunately, there was no indication that you can order directly at the counter. But unfortunately everyone assumes that we older people don't have any problems with electrical ordering. I see it a little differently. You can't rate service because there is no service.

The only good thing is that they have security there and that's it. None of these machines where you are supposed to order work (they can't print the receipts) and when it does work the workers simply ignore you??????

Since half of the menu is simply not available, as a vegetarian you end up with animal corpses :) And if you nicely point out that you can't do anything with the food you didn't order, you'll also be treated rudely. Put the fries in the bag brother and do your job

What you would expect from a BK. Except that sometimes it takes forever until the food is ready and you miss the train or have to leave the food behind.

Very crowded, food was cold, a shame.

As soon as you order something extra, they are overwhelmed in the kitchen.

Food was cold and soggy. There was no seating and the service is an absolute blast. A the young gentleman behind the counter: If you don't want to work there then just don't do it. From New York to Amsterdam to Tokyo, I've been to various Burger Kings but I've never experienced such unmotivated, impudent service. No go area. Better not go here.

Quickly and deliciously cured! I work at the main station and enjoy coming here😋

The worst Burger King I know. I have ordered from here three times in emergencies over several years. Not once was my order complete or correct. The last time, out of 4 items, one of the fries was missing and the wrong burger was also delivered (one whose ingredients I'm allergic to). The guy who took our order first attacked my friend because his German wasn't great and pretended he didn't understand it. He didn't have good German himself, but the note said what was ordered. Out of anger, he ripped the receipt out of my friend's hand and threw it away. I then had to argue with the guy for over 5 minutes (!) because “I have no proof of what we ordered because I no longer had my receipt”. I then asked for the manager for the first time in my life. He wasn't friendly at all, tried to sell us the burger, which I'm allergic to, and didn't give us the correct order. In the end, after further discussion, he ensured that we had the correct order after 40 minutes. Extremely uncomfortable.

Don't go there too slowly and rudely

There's an employee walking around behind the sales counter who's probably some kind of boss there. I've never seen anything like how this man treats the customers and especially the employees! Arrogant and condescending. Who would hire someone like that! I feel sorry for everyone who has to work there!

The food could have been warmer. Quiet place in the train station with toilet.

The toilet lady is completely rude, you are a customer and still have to pay for the toilet!

Me: My train leaves in 20 minutes. I can quickly grab something from Burger King. Burger King: *Christian Lindner “Ha Ha, No” Meme*

Since I work at the train station, I often come here to have a quick bite to eat. It is particularly important to me that the food comes quickly. This is always the case, even though it is sometimes very full with very stressful customers (as you can see from some of the reviews here). If I just order a cheeseburger, it's often ready by the time I get to the counter. I can only recommend it.

Unfortunately, my last visit to Burger King was very disappointing. Although the branch was still busy and it still took over an hour before closing, the chairs were already set up at many tables. When we wanted to sit at a free table, we were rudely told that we should sit at another table - right next to other guests, even though there was enough space. When I asked why the chairs had already been put up, the employee explained that he "didn't feel like staying that long" and therefore wanted to clean up beforehand. We noticed that the tables weren't cleaned at all, only the chairs were put up. This behavior is neither customer-friendly nor hygienic. You don't feel welcome as a guest, even though the opening hours should actually offer enough opportunity to eat in a relaxed manner. Very disappointing!

Schiechtleihter very unfriendly.... WATER, too expensive....

Waited 40 minutes and then got the wrong one... unbelievable mess...

Cheeky employees and long waiting times. You are forced to order at the terminal.

Worst experience!! Very bad. I would have a PB burger and these people would give me chicken. When I say that I have with Pb. No person help me. Boss also said that we can't do that now. Very very cool!!!!

Food half warm (at least) Waiting time longer than in a real restaurant. Staff understaffed and incredibly unfriendly.

Dirty tables. Mice... Never again.

Service really catastrophic, unfriendly af

..too crowded at some times.. Employees are often characterized by disinterest or indifference, which then ends in rude behavior.

The waitress could have reacted a little quicker, I stood at the counter until someone finally came to take my order.

It took me less than 5 minutes to get my food. Everything was good, I had a coupon and got a discount. The ordering system worked well. The restaurant has a large hall. Of course, I already knew that this branch is located in a busy area, so I didn't expect much peace and quiet. But it was Ok.

It's just awful, you order, you wait 15 minutes, everyone else gets their food after you and yours isn't done and then the service is super unfriendly. Thank God never again

It's just fast food, but no worse than other BK branches. Staff still quite relaxed despite the high number of guests. But I would never eat there. Not due to hygiene (store is clean) as some guests just don't want to be around me when I'm eating.

Absolute madness. After 20 minutes I asked where my order was. The employee turns away and doesn't even listen to you. When I tried to speak up, I was constantly interrupted, threatened with the police and just behaved in a very rude manner. I feel sorry for the employee who has to do his job here in frustration. It's nice that customers get it. Luckily another employee came over and clarified everything with me and warmed up the burger again. Aggressive behavior really has no place here.

We waited almost 20 minutes for our order, in the end half of it was wrong, as we had to get to the train I didn't notice it until later. Then there were jalapenos on the hamburgers and crazy stuff like undercooked patties. The final surprise came a few hours later when I got to taste the whole thing a second time - now I'm lying flat with food poisoning - 5/5 star holiday. I actually really enjoy being a Burgerking customer but I will never go here again. The many negative reviews are worth it, you should trash the store.

Unfortunately it's terrible when you see the mice in the store!

Absolutely unfriendly cleaning lady in the toilet, she is literally hungry for money. I wanted to go to the toilet before eating and she insisted on 50 cents and didn't believe me that I was eating straight away? Is it still possible? Then I lost my appetite and will definitely not come again. Disgusting behavior.

Perfect, very nice staff Thank you very much

Overall the food was very good! I had fries and a veggie burger, both were fresh and tasty. The burger was well seasoned and the fries were nice and crispy. One star deducted because the service took a little longer than expected. Still a good experience, I'd love to come back!

Everything top can only be recommended

Unfortunately, the terminals have been treated so poorly that a simple order can quickly become torture... Otherwise the food came quickly and warm

Ordered a tea and hot chocolate at the kiosk with a recup. Only got one recup and another disposable cup. Only got half of the deposit money back. Got the wrong tea because the other one was not available anymore. In addition the service was very rude.

You can easily order from the self-service machine. Service was very quick. Top

Just disgusting! The Double Whopper was lukewarm, the “meat” tasted like it had just been thawed, the burger was poorly topped and simply disgusting. The staff was unfriendly and slow. There are also drug addicts constantly coming into the store and eating the leftovers on the tables or scrounging at you. You can't blame them, but this has little to do with a burger joint. Disgusting!!!!

Alternatively, you can also eat cardboard.

Definitely not recommended if you're in a hurry. After 25 minutes my order still wasn't ready. I then quickly got to my train and handed the pick-up ticket to a homeless person on the way. If I had waited, my train would have left without me. Recommendation: Attach a digital display with the approximate waiting time at the front of the entrance.

We have had meat instead of vegan several times now. No more orders here :)

Ate at the Burger King again and the chilli burgers were again very tasty. Fries were crispy and not salty and greasy.

I have never seen such terrible service at these establishments in more than one city. Terrible facility. You could enter -1. I would do it!

The staff are friendly and helpful and nice and everything is clean.

Unfortunately, the quality of the food always goes down at Burger King, but also at all the others (Macdonals,...)...

Waited 30 minutes just to get a form for a refund because the machines were broken....underground

You can eat well there. It's just a little crowded.

As always, something is forgotten.

Large branch, many order terminals, friendly and competent employees. Top

Employees discriminate against transgender people in this store.

Last night I ordered something after my original order and wanted to pick it up. First I accidentally picked up another receipt and when I wanted to show the right one, the employees said to each other “that's a woman, you're not listening” and not a single one wanted to give me the meal I had paid for or even begin to listen to me. Instead, I should leave the store. I still have my receipts here.

We had 15 minutes to place our order. Nothing elaborate. When we asked if we could have the part so we had to catch the train, we were told “the one burger is still taking time”. We then said please leave it out, but nothing. We left €20 there for free because we had to leave because we didn't catch the train. 9 other orders were brought forward! Under the hood; sorry! We would like our money back.

It's a shame, the burger was already cold, I have no idea how long it had been sitting 😑

I just wanted to ask if you could have the food delivered, he said “yes you can”… I thought he was serious until he told me to pull down my pants and he stuck it in my ass, in his opinion it would be faster go

It's okay, as one expects from a normal Burger King.

Totally normal fraud. I didn't get what I ordered and paid for and when I handed it out the employee just acted stupid, language problems, haha. Never again.

Only recommended in an emergency. Slow, cold, dirty, unfriendly. The full program.

Disrespectful service, they yelled at me for nothing, absolutely disrespectful service, disgusting, I don't recommend it to anyone

Bahnhof Burger King. You get what you expect when you think about it. Toilets also at night.

Even though you are a guest here, you are forced to pay 50ct for the toilet. That doesn't work at all!

Select on handx, order via qr code M machine and if you want you can pay immediately at the machine or pay in cash at the checkout. Great system. Something for everyone, only the discounts via coupons are really not worth mentioning, a few cents, but I have all my customer data and habits, there is only one offer, 2 crispy chicken burgers for the price of one, I think it's 5.80 euros paid, and it can be compared with the chicken burger from Mcdonald. Hope there are better coupons/offers in the future. Actually, you guys are my favorites when it comes to fast food,

Food is as expected and cleaned well unlike a few years ago. But, as a guest you have to pay extra for the toilet. The lady should be admitted.