BURGER KING Deutschland GmbH in Hannover

Unfortunately, word has not yet gotten around in this branch that the word “fast” in the word “fast food” means “quick”.

I find the employee Binita very nice and very attentive. Today I had my special wishes regarding my burger, she took the time and listened to me. Thank you 🙏 I'll definitely be back

Fast, super nice and delicious! What more could you want?

Wow seemed really good this time 👍

I didn't receive what I ordered. Instead of plant-based patties I got some made from beef... the rats are dancing the tango in the parking lot, I don't really recommend the shop...

Despite a good cast, the serving of 1 king menu plus 1 burger took 30!!! Minutes, even though there were enough on display. Fries on the tray 5 minutes beforehand, so cold. You won't see me there again, especially since it wasn't the first time...

Great interior design, I thought the terrace on the 1st floor was great

The burger was ready quickly, was hot and the staff was friendly. The shop was clean, everything was fine.

The staff are always very friendly in the morning

Preparation of the food takes time. Should go faster.

The service was miserable. I was the only customer at 9:30am and ordered a taco and 6 nuggets and had to wait 15 minutes. Even as the food was being put on the counter, the cashier saw this and instead took her cleaning rag and started cleaning. I then asked her, slightly annoyed, if she could please give me my food as the only guest and she did so only then and without comment. No apologies whatsoever. The very last!

Instead of 2 cheeseburgers I got 2 chili cheeseburgers. The fries were simply dumped into the bag. Never again.

Except for the fact that the ordering machines didn't work at some point, it was very good

1 hour wait in the drive in never again Very unfriendly employee at the counter👎🏻

Didn't let us in even though they were open, I think that's unheard of

It's better to hire people who speak German. I order at the counter and emphasize that it should be plant based. I am still given meat. When I tried to speak to the woman at the window in the restaurant again to ask if she could please exchange it for me, she cheekily shouted at me because this was what I ordered.

Normal Burger King store. I was there during the week, just before 2000. It was very empty there. The fries were great as always. My tip: personalize the burgers/Whoppers. Then they are always freshly topped. I had nothing to complain about in terms of the cleanliness and freshness of the products. The general rule in every restaurant...don't look too closely, otherwise you'll never come back. I can speak from professional experience. You can find something in absolutely every restaurant if you want. The basic hygiene was correct in this case. Nevertheless, I now find Mäckes to be better in some respects. Especially the app and promotions. You can pre-order online, pay and all you have to do is pick up the food on site. You also get bonus points for this. BK urgently needs to make adjustments! The prices have increased quite a bit. I wouldn't come without coupons because otherwise you would have to pay too much. With coupons it's just about clear. Edit. The app has now followed suit. There are points to collect. The tortilla beef burger is a good idea and delicious. But the price for this is beyond good and evil. Guys... that's how much a menu costs in the competition. That's really cheeky. I'd rather replicate the idea at home. The coupons don't really save you much money. Improve here too. The store itself is absolutely okay, as is the service. So it's a management task to make this better. You have the choice: Profit maximization or more sales and customers and thereby achieve the target margin. I'll stay out of the price when it comes to prices. The current pricing of the Whopper is okay 👍 (new bun)

Was very clean when we showed up there at night. Were in transit and really pleasantly surprised. Food was OK

Food is good, service only takes a while, it's just not like the others where there are more employees working, but there's nothing missing 😁

Some of the machines here had a bug that meant you had to order multiple times before it went through once without an error message. Otherwise a normal Burger King.

Drive-in takes forever, even though the branch itself is empty. There are 5 people at the drive-in counter and no one knows what the other is doing

Eternal waiting times for just a cheeseburger…. Wow! Then you can also go to a restaurant, where you get more quality for the same waiting time.

Food is good but waiting 1 hour for 3 citizens is absurd. Staff is completely overwhelmed and extremely slow. Order also arrived incorrectly.

Tested the delivery service today. Since they themselves say that they only deliver within an 8-minute radius, it shouldn't take 60 minutes if there is an additional charge. During this time I'll pick it up twice myself. Plus: extremely limp fries and ketchup instead of mayo. Never again! Next update: ordered a Plant based XXL today and got one with meat. 9/4/24 - so far I've been waiting 45 minutes for my order in the restaurant.

I just watched an episode of Rick and Morty in the drive-in. Dude, what a wait. Goes zero. EDIT. Now I know why, the food is only prepared when you are at the serving window. The colleague behind the counter with the butt in his mouth wasn't that bothersome anymore.

Waited over 45 minutes for a take out order. The POS system can crash, okay. But then the person in charge says “we can’t do anything about it”. However, he doesn't try to find a solution and simply leaves. I have never experienced such lousy service before.

Food took 40 minutes. Bad service. Chaos. Not so soon again

Typical Burger King with everything you can expect from Burger King.

Their new Veggie burgers are the best one . Try it if want to eat a yummy burger

Waited half an hour for the food, everything was cold... from today on I vowed never to Burger King again! The employees are very overwhelmed, nobody knows what the others are doing....... I'd rather stay loyal to McDonald's......

A long wait in the drive-thru, and then the food was lukewarm at best.

Food etc was okay, but the service staff was incredibly unfriendly.

Sometimes clean, sometimes not, but the process runs quickly

Very rude, they were there at 2:18 and were sent away even though they were open until 3:00, rude...

It's a fast restaurant and you wait 30 minutes on site until you get your burgers. This is unimaginable

Food good, cola unfortunately non-carbonated.

Waited half an hour for cold food.

Cleanest Burger King I've ever seen. Ordering at the terminal went smoothly. All devices work. Just like the “In preparation” and “Ready to collect” display. Attentive and friendly staff. Top!

Food is top. However, no service. Generally long waiting times. Often something is missing or something has been swapped. I think there is also a lack of personnel here, or a lack of qualified employees. Already closed at 2:30.

Tried to collect myself today instead of waiting an hour for delivery. These new terminals in the fast food industry and everyone being served at the same time simply doesn't work. 20 minutes for 3 burgers is already bottomless.

Not enough staff. Fast food should be quick and not a 20-30 minute wait. It's a shame because it saves personnel costs 👇

Cold fries, cooked in dirty oil !! Warmed up and served like dogs !!

25 minutes for onion rings & a burger. Just wow.

different, I was allowed to go upstairs to the toilet...and clean...modern B.K.

I ordered food only half arrived and half was wrong. I'll try to call them to clarify this. Nobody answers the phone. I'm now wondering what I should do now. I paid almost €50 for the meal. That can't be true, I call all the time. Nobody answers. I'm really starting to question whether we live in Germany or not.

I would like to file a complaint about an unpleasant experience I recently had at one of your branches. On July 12th, 2024 around 10:00 p.m. I ordered two identical vouchers together with friends. However, after placing our order, we changed our minds and wanted to change the order. The employee, whose name I unfortunately don't know (it was a Chinese-sounding name), informed us in an unfriendly manner that cancellation was not possible and that we had to accept the order as it was placed. She asked us to drive up. As we drove on we were again told in a loud and cheeky tone that cancellation was not possible and we had to take the items we had ordered. The employee even started shouting and spoke to us very disrespectfully. This behavior was extremely inappropriate and made us very upset. We expect a company like Burger King to treat customers respectfully and politely. I request that you review this incident and ensure that such situations are avoided in the future

The cleanest Burger King we have ever had the pleasure of visiting. Doesn't do justice to its poor rating. Food was freshly prepared and someone was always cleaning.

June 27, 2024 First the terminal for ordering didn't work, after I asked directly at the checkout they looked at me as if I spoke a different language. After several attempts to explain that the terminal wasn't working, my order was taken. When making contactless payment, the money was deducted twice, but the cash register/system went on strike, so I now had to pay 3 times. Apparently the money should be transferred back directly. Unfortunately I have no hope... I had to wait almost 20 minutes for my food when there were few customers... I will report and boycott this store from now on. Just slow, this terrible store!

An absolute scandal! Tonight we went to Burger King on Vahrenwalder Straße at 2:46 a.m. because according to their website the store was supposed to be open until 5 a.m. But what awaited us there was an unreasonable expectation! The manager refused us entry and had put a handwritten note on the door saying that only the drive-thru would be open after 3 a.m. This information was nowhere to be found on the website! We even got there before 3 a.m. and were still turned away. We are deeply hurt and angry. This is how you lose customers! Our trust in Burger King has been completely destroyed. We will not soon forget this ignorance and lack of customer focus. Burger King on Vahrenwalder Straße will never see us as customers again. An absolute disaster!

Waited 40 minutes for a few burgers

Very well-kept atmosphere and the employees always strive to satisfy the customer.

I ordered three burgers and two of them were wrong, I really don't know why it's so hard to distinguish between a chicken burger and a beef burger when there are very few visitors.

I just stood in the drive thru for over half an hour waiting for my food. It was then passed through the window by a blonde lady who wore the name "elena" (yes, in lower case) on her top and could have been more economical with her chatter. Long waiting times, during which you get a full meal served somewhere else and then being called penetratively by a woman who can't even write her name without mistakes: a new low point has been reached. 🙄

Was at Burger King again after a long time and I have to say Vahrenwalder Straße never again. Burgers almost cold, nuggets dry, as if they were kept warm for too long! The freshest thing was the fries and the cola. Never again!!!

Unfortunately very understaffed, so you have to wait 20 minutes for your food.

You can hardly do it any worse. No structure and no leadership. The staff was self-absorbed and unfriendly. You expect a certain speed from fast food. Ordered four burgers including the same thing twice. I got four different burgers. The cup holder broke when inserting the cups. This was noticed by the staff, but not replaced. You don't want to spend a long time here because then you could talk about the ambience. Waiting time 30 minutes. Tested once and disappointed across the board.

Dirty shop waiting times 30-1 hours and that week, no one wanted to eat here anymore, it's a laughing matter and then the food comes cold and the cashier just says bad luck, it's the way it is, I'd rather eat out of a garbage can, it's not a big deal The difference tastes even tastier, three-cornered burgers loooooserrrrrr

Service is totally unfriendly, you are forced to order on the tray. If the sales force hadn't been there, because another waitress came and took the order (only because the people at the top were standing next to them). The food is always good, but the prices are a little too high.

You wait 30 minutes and when you ask where the food is, you get yelled at and it turns out they haven't even started. Afterwards you get dirty looks when you finally get the food brought to the table

It takes a really long time to even get the food. super unhygienic everything super dirty. There was even a long black HAIR in my burger. super disgusting I would never visit again

Was at Burger King around midnight, what can you say when you're hungry. It's all ok.

Food tastes very good and is always very warm.

Good food, good service, great if you're with the family

Ordered in the drive-thru in the middle of the week in the evening! Waited forever even though there were only 2 cars in front of us. The food was so well, the burger was warm but not hot for the waiting time! Fries so lukewarm. The staff was very friendly.

I was afraid I'd fall into the 10 o'clock hole and go for breakfast

Not much has happened recently, so the branch has been in bad shape for years. Last time it was said that one voucher was not valid even though it was advertised until the next day. When I confronted the employee, they said that they no longer had the ingredients for the burger. It was a normal burger... Edit: Waiting times in the drivethru were about 10+ minutes at least Facility 5/10 Speed ​​2/10 Friendliness of the staff 5/10 Taste of the food 3/10 Unfortunately, the burgers were completely cold and didn't taste like anything. Order wasn't taken correctly either...

Unfortunately, you can only order at the terminal or app. And especially when it's full you're put under pressure to hurry up. That day I had chicken nuggets, the sauces all tasted worse compared to MC.

Of the three things I ordered, all were wrong and I had to run back and forth to get what I ordered. Service - 0 stars. April 26, 2024 at 3:00 p.m

Waiting time worse than with Deutsche Bahn

Update Today I visited you again Ordered 2 menus After 20 minutes we got our food Mine was cold And not warm but cold I'm really angry Wait 20 minutes and then cold No thanks Not again Seriously I've never had one so clean Seen a neat and clean smelling store I come from the system catering industry myself And I really have to say it here Very well run store Including enough seats Children's places, play area Children's crowns Everything perfect ! Thanks to the employees

Disastrous waiting times, orders are processed for an extremely long time. “Fast food” is something different…

Top service, friendly staff, always delicious, nothing to complain about

At the train station with great service

The shop is clean and the order was complete except for the mayo/ketchup, the staff complains about the customers, the waiting time is 40 minutes

What kind of fast food?? Even in a restaurant you can get your food faster!!! Here you wait at least 30 minutes until you get your food and the shop is extremely EMPTY!!!

It is neither fast nor can you call the food here food

This Burger King has some of the worst service I've ever seen, they don't get a ton of anything and then they're rude to the customer

Great staff, especially the manager. It's nice that there are still people like that. The food was also good.

I arrived at 2:30am to find all doors locked. While the employees and customers in the store saw me and ignored me, I came in through the side door and was immediately yelled at and thrown out again because they had a big order and it was already closed for the day. The store is open until 3 a.m. and refusing service half an hour before is rude.

Food met expectations. Staff was very friendly, just a little slow in processing. Ambience is a bit spartan.

Really disappointing. We ordered burgers through the Drive Inn. My partner's was fine. I personally had two chicken nugget burgers that were just disgusting. One nugget tasted fresh. All the others were either fried in very rancid fat or were fried multiple times? fried again because they had gotten cold. The breading was bone dry and the meat also tasted bone dry. Since exactly one nugget was fresh, I had a direct comparison. That was another reminder to avoid such shops...

Was there at 6:02 p.m. and left at 6:28 p.m. Sorry is not a fast food restaurant for me. And if you have to wait at an open window, don't use tactical tactics to gossip about people. But probably not that bad, it was just the restaurant manager. Never again Citizen King!!!!

Food is served cold and not once. Employees can hardly speak German and are very unfriendly The tables were dirty and not cleaned

The food is cold, you can't get sauces or they're the wrong sauces, the staff is incompetent and can't speak German

Very good fast food restaurant and fast service and very nice colleagues. I can recommend it.

Just super delicious. Gladly again 😘

Was a disaster...waited 45 minutes for the food.

Unbelievable, but... Something happened.. We didn't have to wait at least 20 minutes for the food as usual, it was on the table in under 10 minutes.. Everything was fresh, not kept warm out of the way, but nice and fresh . I'm pleasantly surprised, things looked different just a short while ago. Great.

After the renovation, I was totally surprised. A completely new team, probably plus the owner and management. Really clean and the citizens look much fresher. That's how it tastes too. A lot has happened thanks to RTL. And in the right direction. Was very satisfied.

The food was good. I ordered at the machine and wanted to pay in cash After 12 minutes someone decided to greet me and let me pay, after which my order was completed The Burger King was busy but not crowded I was in the catering industry myself for 11 years, and you can lose customers that way

A burger joint as always and once again part of the order was incorrect...

The food was just lukewarm, the bread was cold. It's just too expensive for that.

Worst BK I know. Service unfriendly Some food not available

Been there again for a long time... Conclusion: Disappointing! Furnishings very sober and uninviting. The upholstery was partially “repaired” with adhesive tape! Ordering food from the “automatic machine”: cumbersome and not so clear! The quality of the food? I think a daily newspaper has more taste. And having to pay a lot of money for that...I can go to a real restaurant for that...the worst thing was the service! Such a listless attitude towards the customer. Zero willingness to help! The food took forever, not a friendly word....Ignorance of which payment method is accepted....and also how the device even works! No wish for a nice day, let alone a bon appetit... Nothing works at all!!

The large selection of Veggi products is excellent here. Unfortunately, the branch is far too often understaffed when it comes to employees, so waiting times can sometimes be extremely long.

You forgot a burger AGAIN when ordering take-out :(

Hamburgers were cold and not fresh ever again. And long waiting times despite no customers

So far everything is OK. Already eaten there several times. If the burgers had finally been HOT just once, despite the warning, they would have received full points. Again, burger lukewarm.

Loading great Food tasted delicious

Very friendly staff, accommodating, nice and happy to have a little fun. Food is just a citizen's king, what can I say about that? But at least 1000 times better than the behavior of some of the underdeveloped people who stand at the door of Infinity Club.