Burger King in Nürnberg

The worst experience for this Burger King, more than 25 minutes waiting (maybe because of the bread baking machine out of work), but finally I got wrong burger from what I ordered, and also no dressing and fork for the salad..no willing to come again.

It's like urine and you can't even eat your food in peace. I think the health department should inspect the branch as quickly as possible. I've really lost my appetite.

They legit kicking peoples when its restaurant empty, and you eating 2h before in this restaurant xd i eat here i pay here and they kick me when restaurant its empty because i dont know why… its not normal :) i just waiting for BUS and eating here before:) this GirlCleaner making here a big problems but food and workers are good, only problem this girl cleaner!

Hey Burger King 2.9 out of 5 stars, you're getting mediocre. Your employees are disinterested and don't pay attention to the fact that I mention without rocket salad or onion that I am allergic. They put rocket salad in my burger. While we are eating, the cleaning lady asks us to lift the tray so that she wipes the tables. There is a very poorly trained manager.

We stopped here because it was across from our hotel. The food was standard Burger King except there were a few different items. There were a good number of plant based food dishes and some Mexican style burgers

Staff terrible!!!! Cleaning lady takes pills and packaging from you while you haven't even finished eating!!!! And then says: "Do you want to stay here? Buy food again!!!! You can eat the rest outside!!!!" Simply terrible!!!! You are simply thrown out or you have to buy something new to eat every 15 minutes!!!!! Never again!!!!

The sandwiches were small and didn’t meet our expectations. However, they were prepared quickly. The atmosphere was nice.

The last time you couldn't get an order right! How can you forget the 2 burgers?? Every time something is missing!!! Unbelievably never again!

The food is good, the staff is nice, but please wear gloves for hygiene reasons

There isn't even a toilet to just wash your hands??? After all, you're walking around the train station and you just feel the need to wash your hands before eating. How did they survive the Corona period?

20 minutes waiting time for completely standard menu and absolutely dry burger for a total of 15 euros. Incredible.

That was the worst Big King ever. Cold and dry. Then I had diarrhea, which has probably been in the store all day. €11 kicked in the bin

Friday evening. The store is busy but not overcrowded. Although various tables are not occupied by customers (see below), an order without special requests takes over 15 minutes. The food meets the expectations of BK. What makes the stay very unpleasant, however, are the numerous obviously homeless people who use the shop as a warming room. In principle, of course, it doesn't matter whether someone is there to eat or kill time. Unfortunately, many of those present in this group are characterized by difficult social behavior. Severe lack of personal hygiene, staring at people, sitting at the table without being asked, begging for food or rummaging through the trash, and last but not least, talking loudly and disturbingly to oneself. Unfortunately, this does not contribute to an atmosphere in which you feel comfortable as a guest. Or you want to leave your luggage etc. unattended at your seat so you can quickly pick up your food from the counter. The neighboring McD. has this problem under better control, even though it extends over two floors. The trick seems to be to have more employees on site in general, and in particular those who don't care about everything.

Was there at lunchtime, very clean and the food is fresh and hot. Best BK branch I've been to so far.

At first glance, the Burger King restaurant makes a clean and well-kept impression. The decor is modern and inviting, and the self-service kiosks are conveniently located. While I haven't tried anything, it seems like a solid choice for a quick snack. A neutral review as I have not personally experienced either the quality of the food or the service.

It’s a Burger King, not fine dining. Don’t expect the best burger of your life here—if you’re after higher-quality options, downtown Nuremberg has plenty of great regional restaurants and a major US burger franchise worth trying. That said, the food quality is decent, especially if you enjoy the signature flame-broiled flavor of BK’s patties over the standard reheated ones from the competition starting with an “M.” For a quick fix, it’ll do. Service needs improvement. Orders often take 10–15 minutes or more, and custom requests are frequently mishandled. Avoid this location if you’re in a rush or need to catch a train. Atmosphere and cleanliness: The recently remodeled interior is functional and usually somewhat clean, with booths and barstools. However, the presence of homeless individuals occupying seats may make the experience less comfortable. This isn’t a spot to linger—just eat and go.

I don't understand negative reviews here. Of course the restaurant is always full because it is located in the main station. But if you are patient to wait 15 minutes you can easily pick up a good meal. The tables are cleaned regularly.

Find it scade how the citizens are

When asked whether the cheese and sauce on the plant-based burgers they ordered were vegan, the answer was annoyed with “yes, everything vegan, everything plant-based”. When I asked again that, as far as I knew, BK didn't have any vegan cheese in its range, the mood became slightly aggressive and the gentleman at the checkout said again "the cheese is vegan". Then I did some research myself and found that there is still no vegan cheese and the sauce on the burger is not vegan either. So you can find vegans annoying and hate them, for whatever reason. But this can have extreme health consequences if you have allergies. Please train your staff wisely. Plant-based is not the same as vegan or without milk/egg. And if you don't know for sure, you can always look at the list of ingredients, which should be included in every BK. I worked in the catering industry for many years... knowing what's in the dishes is an absolute basic standard.

Cheeky and cheeky staff in the dining area

Unfriendly collector Throws people out straight away, and very, very cheeky.

So personally I can't complain too much. The staff was friendly, the order was ready quickly and it was clean. It's difficult to judge the ambience because we're talking about a Burger King and not a toque restaurant with a dress code. The restaurant is in a train station building, but in a clean and architecturally beautiful train station from 1844. The only thing that bothers me is the fact that there are no toilets in the restaurant itself and you are forced to use the station toilets. These are a short distance away and you pay €1.50 to use them. What should be highlighted positively, however, is the fact that they are clean. Unfortunately, this cannot be said about most toilets in Burger Kings.

I have eaten at other Burger King restaurants in the city but this one is not as good. I also found street people who were causing a disturbance

Ordered 20 chicken nuggets and got 20 chilli cheese nuggets..... However, you could make a dementia flute in the back.. gladly again!

Where to start. Smashed menu screens, rude staff. Dirty, no where to sit. Huge queues, food was cold. Abysmal experience and I'm amazed I didn't get ill from the food. To add insult to injury, overpriced. Daylight robbery here.

Friendly staff and good service. 10 times better than where I come from...

The food is fresh, the service is fast, and there were a lot of customers. The cashier at the checkout was very nice, Danny, and he made sure everyone was served quickly. Kudos for needing people like that

Toulettennutzing 1,50€ und einmal schön bis ans andere Ende des Bahnhofs laufen... Essen abgestanden und geschmacklich 4-. Mitarbeiter insbesondere die Geschäftsleitung unhöflich bis unverschämt. Ist eskaliert bis DB security sich eingeschaltet hat mit dem Hinweis lieber zu MC Donalds gehen. Traurig.

Quite quick to prepare despite over 20 orders, but you should allow some time just to be on the safe side. Unfortunately I received something wrong, but it was exchanged immediately after I noticed without any problems! Employees are very polite.

Really unpleasant. You are harassed by all the homeless people (especially in the evening/night) and it smells really unpleasant.

Horrible. Please go to the toilet once through the train station. Burger overfat really disgusting. Service doesn't really care about long-distance travelers at 10:55 p.m. Tragedy in Nuremberg. Everything that looks like it's outside due to the poor seating design of a provincial train station that wants to appear "modern" is waiting here. Help, DB.

I ordered cappucino and got cafe with milk separately, that's not a cappucino, i just threw it, waste of money. They said it is a cappucino, I have no idea what's the problem

An eternity of waiting time (45 minutes) and, to top it off, a hair in my burger. It's not clear

This Burger King only survives because it's in the main train station and people have to eat quickly before they get on the train. The BK has no organization. The staff no motivation to work. The food tastes like nothing… Plus, you wait what feels like an eternity for your food. Once and never again

So I had lunch there today and had a menu and an extra burger. 2 1/2 hours later I vomited so violently. I haven't eaten or drunk anything else since then. And even before that, I had nothing else that day.

Wanted a KitKat ice cream. Ordered and paid for it online. At the counter they told me they didn't have any KitKat and that I should get an Oreo. Only after a very unfriendly discussion did I get my money back in cash.

Worst service I've ever had, waited 30 minutes and then only got half of it. Ridiculous the guy with the beard at the food counter is a disaster never again!!!!

Better than McDonald's However, products are often forgotten or replaced with ketchup🤕 Upon request, this will be corrected in an unfriendly manner 😒 Unfortunately very bad service ☹️ I could really get better for this money and will do so😤

The worst service i ever seen, it took a lifetime until my food came

I ordered something there for just under €40, got a burger and a portion of fries... after asking, other customers were served for 10 minutes instead of taking care of my business! They threw away my receipt so I couldn't tell what exactly was on it!!! After endless back and forth the police were even called in, they didn't want to help either! So I spent €40 for a service I never received! Never again! Hopefully you all lose your jobs and sleep on the streets!

You order a cheeseburger with 4x meat and 4x cheese, but you get one with 3x meat and 3x cheese. However, you pay for 4x meat... Somehow this is theft and the customer's good faith is being exploited.

Unfortunately, I didn't fully unpack my takeaway order until I got home. I was given regular nuggets instead of 20 plant-based nuggets. Since they are visually different, I at least noticed that before I ate them. Still a no go, I definitely won't order vegan nuggets here again :(

I placed an order at the order machine and the receipt wasn't printed out, so I went to the checkout and wanted to describe my situation. Unfortunately, my concerns were not taken seriously by the staff and one employee even insulted me. I also had to wait longer for my order than the other customers. I can't recommend this Burger King to anyone. Very very rude staff

Slow and chaotic. If you have to catch a train (which rarely happens at the train station), you are not allowed to order here. You only give money to the store because you run to the train hungry.

Waiting for 18 minutes, so you missed the train because you had to wait because you had already paid, only to find out that you only got half of the purchase you paid for. absolutely underground

The burger wasn't plant based and the cola wasn't zero, but at least I got the right fries so ⅓ of the order worked

Have to wait a whopping 30 minutes for 2 burgers and fries. Everything was cold when I got it. Complaints will not be taken into account. Worst bk I've ever been to Edit: I got the wrong burger myself. I recommend that management carry out test purchases in the BK branch and take action accordingly

At a Bahnhofs Burger King, I expect my food to be served quickly. Waiting at least 20 minutes every time, nothing like a quick burger on the trip when you're hungry. The highlight was reached yesterday with an announced waiting time of 1 hour after ordering!!! Cancellation and money back was not possible! We had to get to the train and gave away our order so that at least the burgers wouldn't end up in the trash... In addition, the store smelled unbelievably of old fat and cheese...

After waiting over 35 minutes for 2 small burgers, I unfortunately had to leave. It's bad to see that when there's not much going on, you have to wait far too long.

>30min waiting time, almost missed the train. Food had to be taken with you

Waited 1 hour for a menu impossible!!

If I could give 0 stars I would have given 0. I have never seen a slower staff. A one burger order took more than 40 minutes to prepare.

Extremely slow, I received cold food after 45 min of waiting. In addition, I received the wrong burger.

Nomination for the worst Burger King in Germany 40 min waiting time for 2 burgers. Staff completely overwhelmed and unfriendly.

I had 32 minutes until my train left - you should mrinen that's enough for fast food to go go.... By the time I was finally able to place my order at the checkout, it had already been 17 minutes!!! When it came to the issue it was pure chaos - my repeated requests as to whether it would be possible for me to receive my order were simply ignored!! I left the restaurant WITHOUT the order and barely made my train, hungry and hungry!! By the way, it was platform 1 I would like to have the €21.97 back

Worst Burger King ever, waited 1 hour for food, after half an hour we asked to cancel the meal because it was taking too long for us. The employee just looked at me listlessly and didn't answer. After 45 minutes I asked again, still no answer. There are probably no cancellations planned at the store!!! Really shitty The staff probably can't do anything about it, just severely understaffed due to austerity measures, the management is to blame! I don't know anything like that in Munich. We then got the food, burger lukewarm, fries okay.

Waiting time incredible. Still had no food after 45 minutes. Then I left

No toilets. Extreme waiting times.

If you have a train to catch, DO NOT go here !!!! The minimum waiting time for orders even during lean hours is 20 minutes. During peak hours, they take at least 45 minutes to serve you. This is surely not what "fast food" means. Missed my ICE twice because I paid for my order and waited here.

Overwhelmed staff, you might think that 50 minutes is enough to get a burger :/ I didn't get any more food because otherwise I would have missed my train

Guaranteed to go to the bathroom at night... I recommend going hungry

Never ever go there if you need to catch a train! It took them 25 minutes to prepare some chili cheese fries. Just when my order number was on top of the screen they moved it all the way down. After complaining they prepared my order. Stay away. The'yre not friendly because they have to deal with angry customers all the time which causes them a lot of stress.

Dirty, I waited almost an hour for my takeaway order, and some orders were left behind. My food was already cold when I got it, chips were hard, just tasted like fat and was slightly burnt. Simply put, it doesn't taste like other branches.

Tonight I placed an order at Burger King and unfortunately it was a very disappointing experience. The cashier responded to me in a blatantly rude manner and billed me for a completely incorrect order. When I tried to clarify this, he claimed that that was exactly what I had ordered, even though I had chosen a completely different menu. Instead of finding a solution, he reacted cheekily and disrespectfully. In addition, he charged me for a more expensive menu than it actually was. This experience spoiled my evening and I am very dissatisfied with the service.

45 minutes waiting time for 2 cheeseburgers and a coke. Then the staff, overwhelmed and cheeky. Worst BK ever.

Far too long of a wait (+40 minutes) just for the order to disappear from the screens. After complaining, things went quickly. All uncollected orders will be sorted into the fresh products after some time. Sometimes an order was left on the counter for 20 minutes...

They gave me grids instead of curly fries, were very rude when I complained and still didn't get any curlys even though I ordered them. (at first they tried to convince me that the grids were the curly fries)

If Igor is still working there then he should go home and think about whether he is capable of doing his job. It can't be that 3 soldiers wait over 50 minutes for 6 burgers to run to the train and then leave because they can't get shit in a fast restaurant to fulfill their task?? What's wrong with you...and I can be stubborn too, my dears...soon the health department will show up more often than you'd like...that's a promise the way your store looks...

Extremely long waiting time (almost 50 minutes), so I missed the train Better go to the McDonald's below, they can at least get an order decided

Very bad waiting time and no toilets or anything similar to make it usable. Gladly 0 stars if possible

Had 25 min to change minutes until my train left. They needed 27 to prepare a burger and some fries. People who ordered way later were served first and when they said my meal was finished on the screen they had not even started yet.

It took forever. Fries were forgotten. And it's Nuremberg HBF, what kind of ambience should you expect there.

What kind of garbage shop is this?!!! Why are these screens available at all other branches? It was simply not attended to and those who did get it were very quiet and poorly organized. So many people didn't understand what was going on. You could also get some air conditioning!

Very good, clean Burger King branch, good design, I had my order within a few minutes and the burger and fries were hot, keep it up 👍🏻!

Had a 25 minute change in Nuremberg. Everything went great and the order was ready on time.

Today's visit on October 3rd. around 12:00: Restaurant was full; There was a bag on the pickup counter (obviously for a long time). I ordered at the terminal; after my number (060) is displayed for collection, I am there for collection; the friendly lady 1 was a bit confused as my order wasn't ready. 3 minutes later Lady2 came and wanted to sell me the old bag; I said that it was already there before I ordered and that Dame1 is already taking care of it. I then got a fresh Whopper. The old bag (which had been sitting on the counter for about 15 minutes) was then repackaged and given the number 079. Conclusion: I saw live how the labeling was being relabeled. When asked, I was insulted by Dame2. Stunned.

Excellent, upscale service and clean food that deserves 5 stars

Waited half an hour for the food. Then something is still missing. After calling several times, the phone was simply turned off! Greatest juice shop guys. We've remodeled it nicely and nothing is more efficient or better.

Denny is Burger King's best employee

Yesterday I ate chilli cheese burgers and fries, it was the only thing I ate all day and now I have food poisoning, thanks for that

It was a good experience here in the early morning. There is Wi-Fi and sockets.

Very long waiting times, over 20 minutes for a normal king of the month menu that can be done elsewhere in 5 minutes, so fast food - what's the point if I wait half an hour? The decor is very modern and everything has been redesigned, that's great and I was so looking forward to the new Burger King but this is the second time I've been here and there are months in between and again the long wait. The order is only placed when you say you've been waiting for over 20 minutes (you can see it on the receipt), which is a real shame.

It took so long. The workers work as chill as they can. They prioritize take away and do the order with a random number. I have waited 40 Minutes for my order and people who did take away order get their food after 5-10 minutes. I mean it's so unfair!!!! Do the order depends on the Number!!! People do dine in order not always because they have too much time!!!

Where are the tomatoes ? Where is the cheese ? They forgot the onion rings. 3 regular coca cola and one coca cola zero but I had to guess which is coca cola zero. RUDE staff, when I said the problems they said that's what I ordered. The old employee whom they called "boss" didn't even listen to us. Another employee went to the order terminal to see that the ordered burger contained 2 slices of cheese and tomatoes. I showed them the order form and they started apologizing that they were wrong.

Today I wanted to redeem my crowns. Unfortunately, this was not possible at Burger King Hbf Nuremberg. 1. long waiting time (waited over 15 minutes for my ORDER to be taken) and 2. unfriendly staff. When it was finally my turn to order, there was a big discussion from the saleswoman about how you couldn't redeem the crowns at this branch. Only one sale is possible. The saleswoman broke off the conversation by simply leaving me standing and taking the order from the next customer. I was rudely asked to make room for the next customer and to leave the Burger King. Customer service looks different to me. I have never had the experience of being kicked out. Unfortunately, collecting crowns doesn't do me any good if you can't redeem them. (at least not in the Burger King Hbf Nuremberg branch) So I removed the Burger King app from my smartphone and you lost a customer.

My last experience at Burger King was one of the most frustrating I've ever had, and it reaffirmed for me why I've avoided this chain in the past. The problem started when ordering. The checkout clerk had obvious difficulty understanding me, which led to an incredibly lengthy and awkward conversation. Every time I asked a question clearly and clearly, she got annoyed, looked other people in the face and shook her head. Nevertheless, she repeatedly assured me that she understood everything and that my order was possible exactly as I wanted it. But it quickly became clear that she had no real attention to my concerns. After this grueling ordering process, I had to wait a full 20 minutes only to end up with the wrong food. After I complained, my order was eventually replaced, but the burger I received was ice cold. This was particularly disappointing because I originally stood at the counter for so long to make sure everything was done correctly - which the employee confirmed to me. I was a regular customer at McDonald's for years because I had similar bad experiences at Burger King in the past. However, a few weeks ago I started liking the Whopper again because it ended up being cooked the way I wanted. But after this experience I will finally turn my back on Burger King. Such a lack of service, attention and quality is simply unacceptable. And to underscore the irony, I'm currently writing this review while enjoying my Big Mac at McDonald's - a restaurant that has never disappointed me as much as Burger King. I will definitely spend my money elsewhere in the future. For a chain that prides itself on offering good burgers and fast service, this visit failed in every way.

Unbelievable what I experienced there! Staff very very unfriendly and unable to take orders and they don't know their menu themselves very incompetent staff. When I pointed out to you that I would like to redeem my reward, I was told “do it yourself” very very incompetent! In addition, you don't know the Burger King app itself (scan QR code). Disrespectful behavior is the order of the day No more Burger King, just McDonald’s and KFC

You have to plan on waiting at least 25 minutes... more likely. Too bad. The rest is fine - but there can be no more talk of fast food here.

Bottomless impudence!!!! Never go to Burger King again!!! That's supposed to be "fast food"? Waited a whopping 45 minutes for 4 burgers and 1 coke to take away!!!! And the coke wasn't packed either, it was forgotten!!!! What's the point? The 5 employees were hopelessly overwhelmed!!! I recommend everyone not to eat or order there!!! If I worked like that too, I would be fired as quickly as possible!!! Numerous guests also gave their money back Because everything here was very slow and chaotic - it's best to go eat somewhere else, they should close the place quickly!!!Worst fast food in all of Nuremberg!!!Just don't go there🤬

Waiting time unbearable. After 10 minutes, a branch manager came to support the chaotic crowd. After 20 minutes of waiting I had to leave. Completely overwhelmed employees. Luckily I only ordered something small.

Repeatedly unbearable waiting times for fast food at the train station. Go somewhere else if you need something here at the train station, it's not worth the stress you experience here at the BK. Ah yes, cash payment only against extra waiting times :) Last attempt was today.

Wanted to eat something quick and of quality Unfortunately that is not the case here Price management almost doesn't fit at all Hardly any salad on burgers Nuggets cold Instead of onion rings, nuggets came first after a complaint and a short wait, slabby onion rings came, very disappointed Curly fries were the best

After ordering at a terminal, I waited 20 minutes for two burgers. It wasn't crowded and I didn't have any special requests for the burgers. I watched as more and more order numbers appeared on the screen after mine and were processed in front of me. I have no idea what went wrong, but the staff seems overwhelmed and sometimes a bit unkempt. The stations have been switched: Burger roaster suddenly takes over the cash register for two orders and then goes back to the kitchen. No system recognizable. The burgers were good and hot, you can't say anything about that. I suspect that something went wrong while frying the burger and you had to start over. Gave a short mumbled “Sorry” with the bag. But given the service, I wouldn't go there again, especially if things have to be done quickly. Unfortunately.

A finger food restaurant without the possibility of hand washing! Where is public hygiene and what has the building/health department approved? And a “Cola without ice” has a lot of ice in it! Has a lot of room for improvement!

If you want to wait 1 hour, this is the place for you!

The double burgers are getting smaller and smaller The "without toys" option didn't work. There isn't even a toilet

Long waiting times (you can see the chaos in the kitchen live) and unfriendly staff - after the order was served on a tray instead of takeaway, they slammed a bag down and after pointing out this obvious mistake so we could pack the order ourselves. Service is different.

Waited 71 minutes for a burger and I don't think that's okay at all

really bad 2 hours wait for nothing bad service bad food everything bad I'll never come here again

It was ok for BK. However, the waiting time was really too long. That's really annoying in a "fast food restaurant"