Burger King in Nürnberg

An eternity of waiting time (45 minutes) and, to top it off, a hair in my burger. It's not clear

This Burger King only survives because it's in the main train station and people have to eat quickly before they get on the train. The BK has no organization. The staff no motivation to work. The food tastes like nothing… Plus, you wait what feels like an eternity for your food. Once and never again

So I had lunch there today and had a menu and an extra burger. 2 1/2 hours later I vomited so violently. I haven't eaten or drunk anything else since then. And even before that, I had nothing else that day.

Worst service I've ever had, waited 30 minutes and then only got half of it. Ridiculous the guy with the beard at the food counter is a disaster never again!!!!

Wanted a KitKat ice cream. Ordered and paid for it online. At the counter they told me they didn't have any KitKat and that I should get an Oreo. Only after a very unfriendly discussion did I get my money back in cash.

Better than McDonald's However, products are often forgotten or replaced with ketchup🤕 Upon request, this will be corrected in an unfriendly manner 😒 Unfortunately very bad service ☹️ I could really get better for this money and will do so😤

I ordered something there for just under €40, got a burger and a portion of fries... after asking, other customers were served for 10 minutes instead of taking care of my business! They threw away my receipt so I couldn't tell what exactly was on it!!! After endless back and forth the police were even called in, they didn't want to help either! So I spent €40 for a service I never received! Never again! Hopefully you all lose your jobs and sleep on the streets!

The worst service i ever seen, it took a lifetime until my food came

You order a cheeseburger with 4x meat and 4x cheese, but you get one with 3x meat and 3x cheese. However, you pay for 4x meat... Somehow this is theft and the customer's good faith is being exploited.

Unfortunately, I didn't fully unpack my takeaway order until I got home. I was given regular nuggets instead of 20 plant-based nuggets. Since they are visually different, I at least noticed that before I ate them. Still a no go, I definitely won't order vegan nuggets here again :(

I placed an order at the order machine and the receipt wasn't printed out, so I went to the checkout and wanted to describe my situation. Unfortunately, my concerns were not taken seriously by the staff and one employee even insulted me. I also had to wait longer for my order than the other customers. I can't recommend this Burger King to anyone. Very very rude staff

Slow and chaotic. If you have to catch a train (which rarely happens at the train station), you are not allowed to order here. You only give money to the store because you run to the train hungry.

Waiting for 18 minutes, so you missed the train because you had to wait because you had already paid, only to find out that you only got half of the purchase you paid for. absolutely underground

The burger wasn't plant based and the cola wasn't zero, but at least I got the right fries so ⅓ of the order worked

Have to wait a whopping 30 minutes for 2 burgers and fries. Everything was cold when I got it. Complaints will not be taken into account. Worst bk I've ever been to Edit: I got the wrong burger myself. I recommend that management carry out test purchases in the BK branch and take action accordingly

At a Bahnhofs Burger King, I expect my food to be served quickly. Waiting at least 20 minutes every time, nothing like a quick burger on the trip when you're hungry. The highlight was reached yesterday with an announced waiting time of 1 hour after ordering!!! Cancellation and money back was not possible! We had to get to the train and gave away our order so that at least the burgers wouldn't end up in the trash... In addition, the store smelled unbelievably of old fat and cheese...

Waited 1 hour for a menu impossible!!

If I could give 0 stars I would have given 0. I have never seen a slower staff. A one burger order took more than 40 minutes to prepare.

After waiting over 35 minutes for 2 small burgers, I unfortunately had to leave. It's bad to see that when there's not much going on, you have to wait far too long.

>30min waiting time, almost missed the train. Food had to be taken with you

Extremely slow, I received cold food after 45 min of waiting. In addition, I received the wrong burger.

I had 32 minutes until my train left - you should mrinen that's enough for fast food to go go.... By the time I was finally able to place my order at the checkout, it had already been 17 minutes!!! When it came to the issue it was pure chaos - my repeated requests as to whether it would be possible for me to receive my order were simply ignored!! I left the restaurant WITHOUT the order and barely made my train, hungry and hungry!! By the way, it was platform 1 I would like to have the €21.97 back

Nomination for the worst Burger King in Germany 40 min waiting time for 2 burgers. Staff completely overwhelmed and unfriendly.

Worst Burger King ever, waited 1 hour for food, after half an hour we asked to cancel the meal because it was taking too long for us. The employee just looked at me listlessly and didn't answer. After 45 minutes I asked again, still no answer. There are probably no cancellations planned at the store!!! Really shitty The staff probably can't do anything about it, just severely understaffed due to austerity measures, the management is to blame! I don't know anything like that in Munich. We then got the food, burger lukewarm, fries okay.

Waiting time incredible. Still had no food after 45 minutes. Then I left

No toilets. Extreme waiting times.

If you have a train to catch, DO NOT go here !!!! The minimum waiting time for orders even during lean hours is 20 minutes. During peak hours, they take at least 45 minutes to serve you. This is surely not what "fast food" means. Missed my ICE twice because I paid for my order and waited here.

Overwhelmed staff, you might think that 50 minutes is enough to get a burger :/ I didn't get any more food because otherwise I would have missed my train

Guaranteed to go to the bathroom at night... I recommend going hungry

Never ever go there if you need to catch a train! It took them 25 minutes to prepare some chili cheese fries. Just when my order number was on top of the screen they moved it all the way down. After complaining they prepared my order. Stay away. The'yre not friendly because they have to deal with angry customers all the time which causes them a lot of stress.

Dirty, I waited almost an hour for my takeaway order, and some orders were left behind. My food was already cold when I got it, chips were hard, just tasted like fat and was slightly burnt. Simply put, it doesn't taste like other branches.

Tonight I placed an order at Burger King and unfortunately it was a very disappointing experience. The cashier responded to me in a blatantly rude manner and billed me for a completely incorrect order. When I tried to clarify this, he claimed that that was exactly what I had ordered, even though I had chosen a completely different menu. Instead of finding a solution, he reacted cheekily and disrespectfully. In addition, he charged me for a more expensive menu than it actually was. This experience spoiled my evening and I am very dissatisfied with the service.

Far too long of a wait (+40 minutes) just for the order to disappear from the screens. After complaining, things went quickly. All uncollected orders will be sorted into the fresh products after some time. Sometimes an order was left on the counter for 20 minutes...

45 minutes waiting time for 2 cheeseburgers and a coke. Then the staff, overwhelmed and cheeky. Worst BK ever.

They gave me grids instead of curly fries, were very rude when I complained and still didn't get any curlys even though I ordered them. (at first they tried to convince me that the grids were the curly fries)

Extremely long waiting time (almost 50 minutes), so I missed the train Better go to the McDonald's below, they can at least get an order decided

If Igor is still working there then he should go home and think about whether he is capable of doing his job. It can't be that 3 soldiers wait over 50 minutes for 6 burgers to run to the train and then leave because they can't get shit in a fast restaurant to fulfill their task?? What's wrong with you...and I can be stubborn too, my dears...soon the health department will show up more often than you'd like...that's a promise the way your store looks...

Very bad waiting time and no toilets or anything similar to make it usable. Gladly 0 stars if possible

Had 25 min to change minutes until my train left. They needed 27 to prepare a burger and some fries. People who ordered way later were served first and when they said my meal was finished on the screen they had not even started yet.

It took forever. Fries were forgotten. And it's Nuremberg HBF, what kind of ambience should you expect there.

What kind of garbage shop is this?!!! Why are these screens available at all other branches? It was simply not attended to and those who did get it were very quiet and poorly organized. So many people didn't understand what was going on. You could also get some air conditioning!

Very good, clean Burger King branch, good design, I had my order within a few minutes and the burger and fries were hot, keep it up 👍🏻!

Excellent, upscale service and clean food that deserves 5 stars

Today's visit on October 3rd. around 12:00: Restaurant was full; There was a bag on the pickup counter (obviously for a long time). I ordered at the terminal; after my number (060) is displayed for collection, I am there for collection; the friendly lady 1 was a bit confused as my order wasn't ready. 3 minutes later Lady2 came and wanted to sell me the old bag; I said that it was already there before I ordered and that Dame1 is already taking care of it. I then got a fresh Whopper. The old bag (which had been sitting on the counter for about 15 minutes) was then repackaged and given the number 079. Conclusion: I saw live how the labeling was being relabeled. When asked, I was insulted by Dame2. Stunned.

Had a 25 minute change in Nuremberg. Everything went great and the order was ready on time.

Waited half an hour for the food. Then something is still missing. After calling several times, the phone was simply turned off! Greatest juice shop guys. We've remodeled it nicely and nothing is more efficient or better.

Denny is Burger King's best employee

Yesterday I ate chilli cheese burgers and fries, it was the only thing I ate all day and now I have food poisoning, thanks for that

It was a good experience here in the early morning. There is Wi-Fi and sockets.

It took so long. The workers work as chill as they can. They prioritize take away and do the order with a random number. I have waited 40 Minutes for my order and people who did take away order get their food after 5-10 minutes. I mean it's so unfair!!!! Do the order depends on the Number!!! People do dine in order not always because they have too much time!!!

Very long waiting times, over 20 minutes for a normal king of the month menu that can be done elsewhere in 5 minutes, so fast food - what's the point if I wait half an hour? The decor is very modern and everything has been redesigned, that's great and I was so looking forward to the new Burger King but this is the second time I've been here and there are months in between and again the long wait. The order is only placed when you say you've been waiting for over 20 minutes (you can see it on the receipt), which is a real shame.

Where are the tomatoes ? Where is the cheese ? They forgot the onion rings. 3 regular coca cola and one coca cola zero but I had to guess which is coca cola zero. RUDE staff, when I said the problems they said that's what I ordered. The old employee whom they called "boss" didn't even listen to us. Another employee went to the order terminal to see that the ordered burger contained 2 slices of cheese and tomatoes. I showed them the order form and they started apologizing that they were wrong.

Unbelievable what I experienced there! Staff very very unfriendly and unable to take orders and they don't know their menu themselves very incompetent staff. When I pointed out to you that I would like to redeem my reward, I was told “do it yourself” very very incompetent! In addition, you don't know the Burger King app itself (scan QR code). Disrespectful behavior is the order of the day No more Burger King, just McDonald’s and KFC

My last experience at Burger King was one of the most frustrating I've ever had, and it reaffirmed for me why I've avoided this chain in the past. The problem started when ordering. The checkout clerk had obvious difficulty understanding me, which led to an incredibly lengthy and awkward conversation. Every time I asked a question clearly and clearly, she got annoyed, looked other people in the face and shook her head. Nevertheless, she repeatedly assured me that she understood everything and that my order was possible exactly as I wanted it. But it quickly became clear that she had no real attention to my concerns. After this grueling ordering process, I had to wait a full 20 minutes only to end up with the wrong food. After I complained, my order was eventually replaced, but the burger I received was ice cold. This was particularly disappointing because I originally stood at the counter for so long to make sure everything was done correctly - which the employee confirmed to me. I was a regular customer at McDonald's for years because I had similar bad experiences at Burger King in the past. However, a few weeks ago I started liking the Whopper again because it ended up being cooked the way I wanted. But after this experience I will finally turn my back on Burger King. Such a lack of service, attention and quality is simply unacceptable. And to underscore the irony, I'm currently writing this review while enjoying my Big Mac at McDonald's - a restaurant that has never disappointed me as much as Burger King. I will definitely spend my money elsewhere in the future. For a chain that prides itself on offering good burgers and fast service, this visit failed in every way.

Today I wanted to redeem my crowns. Unfortunately, this was not possible at Burger King Hbf Nuremberg. 1. long waiting time (waited over 15 minutes for my ORDER to be taken) and 2. unfriendly staff. When it was finally my turn to order, there was a big discussion from the saleswoman about how you couldn't redeem the crowns at this branch. Only one sale is possible. The saleswoman broke off the conversation by simply leaving me standing and taking the order from the next customer. I was rudely asked to make room for the next customer and to leave the Burger King. Customer service looks different to me. I have never had the experience of being kicked out. Unfortunately, collecting crowns doesn't do me any good if you can't redeem them. (at least not in the Burger King Hbf Nuremberg branch) So I removed the Burger King app from my smartphone and you lost a customer.

Waiting time unbearable. After 10 minutes, a branch manager came to support the chaotic crowd. After 20 minutes of waiting I had to leave. Completely overwhelmed employees. Luckily I only ordered something small.

You have to plan on waiting at least 25 minutes... more likely. Too bad. The rest is fine - but there can be no more talk of fast food here.

Bottomless impudence!!!! Never go to Burger King again!!! That's supposed to be "fast food"? Waited a whopping 45 minutes for 4 burgers and 1 coke to take away!!!! And the coke wasn't packed either, it was forgotten!!!! What's the point? The 5 employees were hopelessly overwhelmed!!! I recommend everyone not to eat or order there!!! If I worked like that too, I would be fired as quickly as possible!!! Numerous guests also gave their money back Because everything here was very slow and chaotic - it's best to go eat somewhere else, they should close the place quickly!!!Worst fast food in all of Nuremberg!!!Just don't go there🤬

Repeatedly unbearable waiting times for fast food at the train station. Go somewhere else if you need something here at the train station, it's not worth the stress you experience here at the BK. Ah yes, cash payment only against extra waiting times :) Last attempt was today.

Wanted to eat something quick and of quality Unfortunately that is not the case here Price management almost doesn't fit at all Hardly any salad on burgers Nuggets cold Instead of onion rings, nuggets came first after a complaint and a short wait, slabby onion rings came, very disappointed Curly fries were the best

After ordering at a terminal, I waited 20 minutes for two burgers. It wasn't crowded and I didn't have any special requests for the burgers. I watched as more and more order numbers appeared on the screen after mine and were processed in front of me. I have no idea what went wrong, but the staff seems overwhelmed and sometimes a bit unkempt. The stations have been switched: Burger roaster suddenly takes over the cash register for two orders and then goes back to the kitchen. No system recognizable. The burgers were good and hot, you can't say anything about that. I suspect that something went wrong while frying the burger and you had to start over. Gave a short mumbled “Sorry” with the bag. But given the service, I wouldn't go there again, especially if things have to be done quickly. Unfortunately.

A finger food restaurant without the possibility of hand washing! Where is public hygiene and what has the building/health department approved? And a “Cola without ice” has a lot of ice in it! Has a lot of room for improvement!

If you want to wait 1 hour, this is the place for you!

really bad 2 hours wait for nothing bad service bad food everything bad I'll never come here again

Waited 71 minutes for a burger and I don't think that's okay at all

Long waiting times (you can see the chaos in the kitchen live) and unfriendly staff - after the order was served on a tray instead of takeaway, they slammed a bag down and after pointing out this obvious mistake so we could pack the order ourselves. Service is different.

The double burgers are getting smaller and smaller The "without toys" option didn't work. There isn't even a toilet

It was ok for BK. However, the waiting time was really too long. That's really annoying in a "fast food restaurant"

I was in Nuremberg, certainly better than the competition, Burger King is committed to maintaining a certain standard.

If I could, I would give 0 stars. I ordered a chili cheeseburger burger and 2 fries, but I didn't get anything despite waiting for more than 30 minutes. The cashier at the end even told me that I found my order slip on the floor and wanted to grab some free food, as if I didn't have €6 for a rotten citizen and over-salted fries. Conclusion: you can keep the €6. I'll never set foot in this shop again. I'd rather eat a kilo of rotten rats that are probably in the kitchen than eat something there again, I don't even wish the children in Africa were like that a bad meal.

Never wait that long again, thank you

This is my last time here, everything is always done wrong, I've been here twice and I make mistakes with every order

I am very surprised and disappointed that in Germany there is Russian available at the self-service machines, but no Ukrainian language. Given the current situation, this seems completely inappropriate.

Not the cleanest snack bar and prices are now very high!

The payment at the terminal went completely wrong, it's not BK's fault but the great digitalization in Germany. 2nd attempt worked. And within a minute it was ready. Took away and then ate about 10 minutes later. It was still warm and tasty! Since I've read a lot of negative comments, I can't complain. So, keep it up!

Es war sehr viel los, daher mußte ich einfach lange warten - aber das ist eben so. Mir kam das Gericht, das ich hatte (Chili Cheese Burger Menu) nicht so gut vor, wie ich es gewohnt war. Daher auch nur zwei Punkte.

See pictures, the rest is self-explanatory!

The Burger King at Nuremberg Central Station is a disaster! I've wanted to buy herbal products there several times, but what can I get instead? Meat! This is really awesome if you consciously try to eat a vegan diet. And I think the fact that the store sells meat at all is wrong anyway. In addition, the employees there don't wear gloves and touch everything. Overall, I am totally dissatisfied with this Burger King and will definitely avoid it in the future.

20 minutes of waiting for the order, although there was little traffic and the order was incomplete... due to lack of time, unfortunately we did not make a complaint about the order, but other people did. The staff should take care of their work and concentrate on it! I DO NOT RECOMMEND!!

This review is for Fiaz! Thank you for bringing me a new chair straight away without asking after you discovered I was standing because my chair was dirty. That was absolutely not necessary and that's exactly why your service and friendliness impressed me so much. Thank you for that!!!

With the vouchers it's much better than at McDonald's, I can recommend the chillies cheese burger to everyone.

Unfortunately, it is not possible to cancel an ingredient for a burger, for example, at the ordering terminal. you would have to go to the checkout to do this. The receipts advertise that you can get a free fries on your next visit by answering a survey. Unfortunately, you can only claim these at the checkout, not at the order terminals. Lastly, on my last visit there were pigeons in the restaurant looking for food, it is completely unacceptable for them to be in a restaurant.

I ordered something on Lieferando today. Even though I ordered 9 pieces of chicken nuggets, I received fries instead of nuggets. I ordered €7.49 for the nuggets :(

Overall a good Burger King. However, the woman with the glasses was so unfriendly that we won't come here again. When we asked for the coupons to please prepare a burger in veggie, we were told extremely rudely: No, that's not possible! said. I had never experienced customer service like this before. At every other Burger King we were able to ask the coupons if it could be made in veggie.

Companies have nothing against people being shown in a liverstream against their will and not answering when you call

The food was good but came late There is no toilet to wash your hands after eating

Worst Burger King experience ever! At the terminal I ordered a cheeseburger, a small portion of fries and a Coke to go. After waiting at the food counter for a little over 10 minutes, I said to my buddy in a normal, non-judgmental tone, "I've been waiting for over 10 minutes." Apparently an employee noticed this, then took my order form out of my hand and took care of my order personally. During the preparation time, which then took another few minutes, she asked me twice "To eat here or to take away?", to which I answered with the latter both times. She ended up serving me the food on a tray anyway and putting a paper bag on top. So I was allowed to pack my own food. Unfortunately, I later discovered that my drink wasn't cola, but rather iced tea. Conclusion: Waiting over 15 minutes for a simple order as well as the wrong drink and packing the food yourself. The waiting time at a train station in particular is far too long. So it's not a matter of "quickly getting something from BK", luckily we had enough transfer time. Also: the woman who eats the burgers with her bare hand has a lot of huge warts on her hands and arms. This makes an unhygienic impression. The lady probably can't do anything about it and I'm sorry, but I found the sight unsavory. Gloves and wearing a long-sleeved shirt could help here.

Mostly very clean but you have to wait longer than average, which is inconvenient at a BurgerKing station… On my last visit I had to wait over 24 minutes for a chili burger and fries.

The worst customer service we have had. All of the orders were wrong, the plant patties and onion rings were burnt. The counter woman did not want to exchange the wrong items or give the correct ones and somehow we got an extra hamburger.. she was rude and threw the items across the counter. Not impressed..

The person making food behind the counter looked to have some kind of skin disease / disorder. This person didn't even wear plastic hand gloves when touching the food. Food was disposed of soon after, not worth taking the risk in getting sick.

The most disgusting, unhygienic store with the worst staff the world has ever seen. I ordered a plant based menu and got meat, and they deducted €5 too much from me. In the end I didn't even get my nuggets and the specified curly fries weren't there either and that wasn't the first time that happened. Apart from the workers who don't wear gloves and touch everything, whether money or food, unfortunately there is also a woman who has her hands full of pimples and accepts both citizens (with her hand) and money. Hygiene and intelligence are completely overrated. I'm shocked!!! I would love to give -10,000 stars, but unfortunately that's not possible.

9 a.m., no one there, shop closed. That's how Burger King works!

Ordered food and only half of the order was served. Was the last time I order there.

I ordered a burger with bacon, and it was missing. I told the employee that it was missing bacon and she gave me 6 slices of cold bacon 🤷🏽‍♂️. Always something wrong with the orders and the restaurant felt like an oven. By the time I finished eating, sweat was running down the side of my head 🤦🏾. Horrible BK.

Employees are unfriendly and look like a herbal witch and you have to bargain for your food like in the Turkish bazaar. The food has been on the shelf for 10 years and tastes like vomit. In addition, no table is clean and everything is greasy. So the biggest satchel shop there is here in the Bahnhofsviertel!!!

Waited half a year for food. YOLO people Polyamorous is love Where's my ice cream?

My Favourite Fastfood, amazing quality and experience. If you ask me, I would always prefer much more Burger King than McDonalds!

Did you order a plant-based menu through a delivery service and received a meat-based menu with meat burgers and meat nuggets? Did you have to bring it to the branch and only the burgers were replaced? You order it online because you don't have time or can't order on site

Rarely have I waited so long for my food anywhere. My number (940) was eventually pushed to the end and later numbers came out before me. I'd rather go to McDonald's.

I ordered two burgers to take away and only waited about 5 minutes even though there were a lot of customers. The chilli cheese burger was fresh and tasty, the cheese burger tasted like it was from the day before as it was cold and dry, hence 3 stars for the food and 4 overall.