Burger King in Hamburg

Warning: Food poisoning! Ordered a burger with veggie patty through the drive-through. Then I kept throwing up all night...thanks for the food poisoning!

So the fact that the shop is still open is strange.

Disrespectful and unprofessional

This place is disgusting. We ordered a regular hamburger, and they just put pork on it without asking us. They didn't care, even though I asked them to change it. It's a really bad place.

As expected, everything is good

The employees are rude. Some don't even speak German properly, which sometimes makes picking up food a problem. They don't give the correct change. Overall, it's just not good.

I was there with my brother and we ordered the junior menu and a cheeseburger and two Sprites, one had no carbonation and the other had a little bit.

I'm really disappointed with Burger King! Not only was my wrap forgotten, but my soda also had ice cubes in it, even though I specifically ordered it without ice! How difficult can it be to get the order right? That was simply unprofessional and rude. I will definitely not be coming here again. Once and never again! I'd love to give it 0 stars!!

I have to update my review. I was there today and had absolutely the worst food ever. It's a disgrace that they charge so much for that! The nuggets died three times. Farts trick everything. Quality is substandard. It's a shame I even have to give it a star.

I was there in the evening and got a burger with extra bacon and cheese and they just took an old burger and put cheese and bacon on it which was cold, well what can you expect

We ordered takeout, but the employees gave us a tray with our order and told us to pack it ourselves. They were also very aggressive, except for one employee. She was very helpful and friendly. You're lucky you can't give zero stars.

Incompetent employees who can't take an order in 10 minutes. Afterward, they become unfriendly. The hygiene in the store is also catastrophic.

My friend had dirt in his apple spritzer and the lady wanted to explain to us that this is normal 😂 so please be careful, I wouldn't eat or drink anything that comes out of the machines

Citizens as always loud warm, no thanks not recommended

So I personally ordered in front of the cashier. And a woman named Somaye was disrespectful. Without experience and without friendliness. I wanted to order. Please let an employee with experience and I also understand German!!!!!!!

All I can say is that this company doesn't really have a good grasp of anything. From consistently forgetting to pack items to poor communication. I've experienced it several times before that items are constantly missing, and of course, it's human nature to forget something, but if it's a constant occurrence, it shows that the staff either doesn't do a good job or hasn't even been trained. Email criticism is only answered with platitudes and excuses, demonstrating a lack of interest in improving or at least making amends. Fast food doesn't mean you only get part of your meal or, in the worst case, have to endure rudeness. Today was the very last time.

Everything was great. The manager was great, the staff were friendly and courteous. Everything was clean. We'd happily come back!

Back then, this Burger King branch was top-notch, but now you can't go there anymore. Last time (2 months ago) I got a long chicken where the meat tasted like a burnt foot, it was inedible. Today I went again and thought I'd give them another chance. I ordered a meal and wanted to redeem my 1000 kroner for a whopper via the app. After I had paid for the meal, the employee thought I should pay 8.99!? I told her I had already paid for the meal. But she didn't mean the whopper. When I explained to her that it was free because of the kroner, she didn't understand. I then got angry at her incompetence and wanted to speak to the branch manager. I then had the same argument with him! It's sad that their own employees and managers don't know what their company offers and then get rude. My kroner are gone too, which is a shame. I'll never see this store again. Maybe Burger King shouldn't hire just any person from the job center.

Great store. Friendly staff. Highly recommended!

Terrible experience, if I had eaten air it would have been better

When I ordered 20 chicken nuggets and a crispy chicken burger at the drive-thru, the poor intercom and the recipient's subpar German skills resulted in the following: 20 chicken burgers!!!!!! The team refused to take back the order and correct it. I have never experienced such miserable, disastrous, and unfriendly service anywhere in the world. Never again!!!

A miserable meal at BK. I ordered nuggets. They tasted so disgusting; the consistency was revolting, the sweet and sour sauce was also awful, and the mayonnaise was completely watery and sour. The cashier barely understood or spoke German. That's a no-go. Never again. Only McDonald's. At least they have quality standards, and it tastes good :)

Two burgers (Whopper, double cheese, etc.) with two extra-large fries for just under €28 would have been acceptable if they'd been fresh! Two dry and cold patties! The other ingredients also showed signs of being left out for so long!!! I didn't feel like getting back in the car and driving back to complain. My mood and appetite were gone. It's a shame that customers are expected to buy such food! I wonder why the employee packages such food?!? Surely they have to see the condition of the food?! The service was attentive and friendly.

Drive-in disaster, unfriendly and incompetent staff…Never again Burger King

This is the second time I've ordered takeout from "Burgerkennung" via the drive-thru – and both times it was disappointing. Although the food was ready after five to six minutes each time, something was missing or the portion was too small. Nevertheless, I was charged the full amount. I gave them another chance twice – both times the results were unreliable. For me, it's just chaos. Unfortunately, I can't recommend "Burgerkennung" – and I won't order from there again.

The receipt indicates a promotion where you get a free fries if you leave a review, but this promotion is impossible to complete because the website always displays an error message, SCAM!

Just fast food. Order at the terminal and wait. The only plus: the food is hot and the ingredients taste fresh. Definitely better than McDonald's.

There's indoor and outdoor seating, and a children's playground with a slide outside. Otherwise, the interior makes a fresh impression.

I enjoyed my chili cheeseburger 👌

The employee at the drive-thru counter is incredibly motivated. *Irony* The food, well, it's just fast food. There's better, but it's fine in a hurry.

Unfriendly, dirty, aggressive employee who gives orders to customers. There's nothing going on, and you wait 30 minutes. Completely overwhelmed. Not again.

No ice, long waiting times, staff sometimes listless, management would rather go and smoke than help out

Unfortunately, this Burger King is on my way, which is why I've stopped there every now and then. But every time I look back I get upset because there is always something there that isn't right. Sometimes they are different burgers than what was ordered, sometimes there are ingredients on them that were not specifically requested or what particularly bothers me are promotions or coupons that are not supported in this branch. The service is otherwise good, but since there are often only two of them, it can take a while for the orders to be processed.

Total failure! Burgers all cold! Fries just as cold. That's all Andre as customer service! Impossible Taken out at 11:14 today, if one of the business people takes care of the problem I am happy to communicate.

Maximum parking time is 60 minutes, otherwise a fine of €48.

Great food, the food comes quickly and the service is also good, all I can say is get there

The Burger King is good, food tastes very good. Unfortunately, you cannot preset with the app and then scan the shopping cart and pay. You have to do everything at the terminal. Therefore 1 star deducted for service and ambience.

I was just at the Bramfelder Chaussee branch with my family. Very clean restaurant. The food was hot and delicious. Very nice service

The service was very unfriendly and apparently didn't understand anything, the food was cold and the men's toilet smelled right into the restaurant

The food was cold immediately after ordering. After complaining, the staff was very unfriendly.

Conclusion of today's visit. Credit card didn't work, one burger was missing. What we only noticed at home. Beware of rip-offs. You should think you can count to 6.

Ate food on site, noticed a grumbling stomach shortly after setting off, the 15 minute walk home unfortunately became an impossible torture, the pain was almost unbearable. When we got home, the food came out of every mouth. Had the Bacon King on the menu, this was my absolute last visit to BurgerKing, since BurgerKing doesn't learn from all the scandals (the company in particular should make sure that the franchisees adhere to hygiene and other rules), I hope that the company goes bankrupt at some point. Make room for companies that are still keen on their jobs! Goodbye forever.

As of 3/1/25 There is no ice cream or milkshakes. We were here just for that reason and then left without anything. They still advertise the new ice cream and shake varieties. Attention, the same also applies in Tonndorf/Wandsbek.

Thanks for the food poisoning. I bought the Long Chicken menu and it already tasted strange, so this BK is now taboo for me

Everything was great, except for the toilets, which were catastrophic that day.

The food was really good. The service was also nice. Disadvantage: no ice cream machine and therefore no shakes. The ambience you know from this chain. But: the cleanliness and hygiene in the toilets is not good at all. If you have long opening hours and there are so many guests, the toilets should be cleaned every now and then. That was pretty disgusting. There certainly hasn't been a sweep behind the doors there for weeks.

The 2.90 nuggets offer is sold out but there is the same 5.90 nuggets 🤔 Pure nonsense.

I enjoy eating here every now and then and am overall quite satisfied. Here it happens very often that you get different things than you ordered.

Unfortunately, this Burger King simply doesn't have any burgers worthy of the name. They are rather cold or lukewarm, if made at all, carelessly and simply don't taste good. This new burger with the hash browns, the sauce is really bad. Fries are almost always cold and inedible anyway. Most of the employees and the new atmosphere are positive, now the food just has to be good.

I bought 3 menus and discovered at home that 2 burgers were missing. Food is cold. What a bad shop.

Great service from Ali and the team! Of course the food is also great!

Super nice and helpful staff. Quick food preparation 👍🏻

The food was freshly prepared, the fries were still hot and the chili cheese fries were also very tasty. I would love to come here more often. Of course the ambience isn't quite as nice anymore. But typical fast food chain. The staff there is always friendly.

The ambience is ok, the food is sometimes quite cold and the babble of voices from some customers and employees from Dari and/or Pashto made me feel like I was transported back to my time as a soldier in Afghanistan. Is very pleasant... NOT. Well, trying made sense and I definitely don't need that again, neither in terms of food nor from the people.

The food tasted very good, especially the hot brownie.

I've never been as disappointed by Burger King as I was tonight! I ordered a snack bucket to take away. When I got home, the fries that were included according to the product description were missing, as were the onion rings and the chili cheese dip! So what did I pay almost 14 euros for? Greasy and dry 4 king nuggets, 4 wings and 4 chili cheese nuggets plus a pile of dry, inedible "nachos"! Unfortunately it ended up in the trash and instead of a "snack bucket" there was a Belgian bread with cheese... Service was friendly... PLEASE remove this “bucket” from the range!

Unfortunately, I forgot to put a burger in...

The best burger roaster in the main station!

Honestly, I'm really disappointed!!!!! We had dinner there as a family last night. We made a mistake with our order. We ordered something twice. Immediately after paying I wanted to cancel a menu. Because we really had too much now. I was told very rudely that cancellation was not possible. I asked again whether it was really the case that I couldn't cancel. No, that definitely doesn't work. It's the first time here in Hamburg that I can't cancel a meal or a single order. It's really new to me that this doesn't work. It wasn't discussed in more detail either. So the service is really not great. I think we'll probably go somewhere else in the future. When I read some of the comments here, it seems to be important to the franchisees. What customers say about or about his store. Very unfortunate.

The food is good and the ambience too but the service is catastrophic. Rude and don't understand what I want to order. I paid a whopper for €10 and still haven't received it. They don't really know German either. If I were you I would rather go to McDonald’s because at least it tastes good and they speak German Kysn

After the renovation it looks very modern and inviting, only the monitor with the offers directly above the center island where you sit is a bit annoying because people are constantly watching you because they are distracted by the monitors

I was almost sorry to disturb the lady behind the counter in her meditation. Four other guests were waiting next to me, staring hopelessly at the information-waste screen. At some point there was a small bag on the counter. And when I asked whose burger was getting cold there, surprisingly it was mine. Now my pity goes out to the four noses who are probably still receiving information garbage instead of burgers. Sad. But it explains why such a chic shop in such an exposed location is so empty at this time. You probably need to bring your time. But it gives you the chance to get to know other guests. #Update: Completely new experience: Come in, order, wait a moment, enjoy the burger. THIS is how fast food works. Keep it up folks.

Food was fresh and ready quickly. There is a smell of toilet in the entrance area

I took my food with me. But the cashier was super friendly

Unfortunately there were no shakes. Citizens were lukewarm. It's also a shame how things are becoming more and more impersonal with counters for ordering food.

Worst fries ever!!! Not edible and mayo paid and not received! Staff just unfriendly and annoyed! Never again!!

If you come outside opening hours and are horrified to find that the store doesn't open at 9 a.m. like other BK branches but at 10 a.m., but after 10 minutes you decide not to wait any longer and drive away again, someone will come a few days later A hefty bill for 48 euros from Smartparking, which manages the parking lot there, because you are not allowed to park there outside of opening hours! Pure rip off!

It's all ok. Terminals worked. Not a long wait. Food hot

That's fine, but there's always something wrong. The ice cream machine has never existed here before!

I had ordered a double wopper as a menu for almost 14 euros and when I wanted to pay in cash there wasn't enough money in the till to change a 50. I paid with a card, so far it was ok, the great thing was that they deducted 36 from me, I have no idea how they came up with the amount. But for me it was the last time I ate here

Date: October 6th, 2024 | 8:48:24 PM Invoice number: Censored for further proceedings. You have now managed 3 times within 6 days not to do what I ordered! So far there has been no redress or compensation for the missing, paid for goods, despite a personal appearance and because your phone apparently doesn't work. Therefore, as a thank you, I will be taking a close look at you week after week and will report every cent you cheat me on again. 1. The pictures of the food look a lot better than what actually comes out of the kitchen. -The toppings on the burgers are sometimes missing and are not served at all. 2. The so-called "King of the Month" and other menus from the past are either mixed up or deliberately replaced by a limp hamburger that you didn't order. -So you should inspect your food in the store before you leave the store. The only great thing about my menu were the ice cubes in the cola... 3. The service also looks rather unmotivated. 4. However, the cleaner tries very hard to keep the shop clean. -Maybe she should take over and run the store! All in all, something has to change significantly in the management at this location! That wasn't the first time I noticed that something was wrong. I'm really ashamed that such "friend-shit" companies should represent our Bramfeld. 25 years ago the store was still great...

Every now and then you can get something there. Definitely always delicious. However, after an hour you are hungry again. It's just fast food and not high quality food. Still, it works every now and then.

Clean location and above all very clean toilets

Standard fast food restaurant. There was no ice cream

Clean, nice service, wopper delicious. It's all ok.

As can be seen from the reviews here, I feel the same as several dozen other customers. And it was DEFINITELY my last visit here today. Didn't get what I ordered. Not the first time. Of course always to my detriment. To me this borders on commercial fraud. It is also incomprehensible that the BK closes at 1 a.m. from Friday to Saturday, but is open until 3 a.m. on Monday nights. And it is not possible for food that was also received incorrectly by other customers to be given out to other customers shortly afterwards. Not permitted under food law! The authorities must take action here.

The store doesn't have an ice cream maker. That started off well. In addition, I found the service to be unfriendly and demotivated. The crowning glory is the valet service provider. I perceive it as a rip-off. I'm disappointed.

Drive-in has been a secondary service for months. The iT probably doesn't have the concept of Bk...

Unfortunately no ice cream machine

Fast food bar with the slowest employees in the world. A woman who was on shift around 3:00 p.m. on September 24, 2024 was not supposed to work there. Food cold, unappetizing, very long waiting times despite the empty restaurant.

I like to eat something there every now and then.

.staff rude Food cold Visually the food is not pretty It's better to go to the nearest Burger King...the staff speaks loudly in Iranian

Significantly better than some branches of the same chain. Waiting times could be a little shorter, otherwise there is nothing to complain about.

Clean tables, freshly prepared.

Hello. We were just here on Bramfelder Chaussee. And first a long wait. Then too few staff. The coronation, for 40 euros we got extremely cold food. When I went back and said sorry the citizens are extremely cold. I was told very rudely, I just did that. And when I said please touch the food. Nope, they didn't even make the citizens new have. We had to eat everything cold for 40 euros even the fries. And instead of chili cheese, we got regular nuggets. So no words and not recommended. Sad... That used to be better. We won't be coming back again.

Burger King is my favorite restaurant. Everything is fresh, but the portions are too small. Sauce costs extra, coffee is decent! Soft ice cream is very popular with children

I miss real people taking the order. And generally more staff!!!!!

First of all I have to say that the restaurant was clean when we entered it. The staff, on the other hand, wasn't that friendly. When a woman stood at the checkout and wanted to order, she was directed back to the terminal to order there. She says that the voucher code 140 didn't work at the terminal, to which the employee angrily says we don't have 140 there. My food came after about 5-6 minutes, my colleague who had ordered at the same time received his larger order after about 7-8 minutes, which was OK. However, the staff should be trained again in terms of friendliness. 3️⃣ / 5️⃣⭐

Service was slow. Food was cold. Drink was watered down.There were old trays sitting in the tray holder that looked like they had been there for a while. I had gone there often in the 5 years ago and the food was much better.

As we were waiting for our food, a young lady came in with a dog in her arms. NO employee informed her that dogs were not allowed in a grocery store. That is not how it works. Luckily we took our food with us and ate it in the car.

Always check your order before you drive away. It seems standard for staff to leave something out. They complete the order with an apology and a smile. But I still find it odd that it should happen every blessèd time.

Very good fish dishes. The pike dumplings are a hit. The service is very friendly and helpful

I'm sorry. I had the impression that the waitress was there for the first week and her employees for the first day. There was no ice cream. And no one knew the difference between onion rings and fries. The entire order was wrong. Unfortunately I only noticed it when I got home. It looked exactly as ordered. But everything was wrong. Instead of onions, it was all potatoes. Excellent !!! Then I went next door to get gas. They didn't have any gas either, but they did have ice. Great stopover in Bramfeld. Just not again. Thank God the stop was in the middle of the city, otherwise I would have been deserted. So I was able to make my purchases again at the competition. THANKS

Sometimes good and sometimes incompetent. Staff who don't even speak German and can give you the missing dip for the checked nuggets BECAUSE THEY DON'T UNDERSTAND WHAT A DIP IS...

The food was fresh, no waiting time and the table was clean

"Uh, card doesn't work, do you have anything else?" instead of “Good evening” (otherwise never problems with the card). Otherwise you'll be disturbing your sleep with your order anyway and they'll let you know that... Cheers to Mäces!

The fries here are always crispy and delicious! The boys worked hard, but had everything under control😂

Unfortunately, only half of my order was included in the drive thru. Did he notice it at home? No one can be reached by phone. Then I went there, left the food to my breastfeeding wife, and they only paid me for the mistake. No compensation, no nothing. Nobody who could decide anything and and and. Bad, I would have expected more from a place like Burger King. McDonald’s is much more customer friendly. Thanks for nothing!

Unfortunately, I forgot something from the order again. That's really annoying. You must and should always check whether everything is packed. Earned an extra €5 👍

Great restaurant where, on Friday evening after 8 p.m., a theatrically staged improvisation was carried out by the staff without being asked. The piece was about a loud argument between two employees regarding details of restaurant operations. While the acting certainly has room for improvement, this was certainly entertaining. Thanks for the unsolicited performance! The food was good at Burger King standard level. So: keep working on implementing the improvisation pieces! Good luck.