Burger King in Hamburg - Telefonnummer, Reservierungen, Bewertungen

Always check your order before you drive away. It seems standard for staff to leave something out. They complete the order with an apology and a smile. But I still find it odd that it should happen every blessèd time.

I'm sorry. I had the impression that the waitress was there for the first week and her employees for the first day. There was no ice cream. And no one knew the difference between onion rings and fries. The entire order was wrong. Unfortunately I only noticed it when I got home. It looked exactly as ordered. But everything was wrong. Instead of onions, it was all potatoes. Excellent !!! Then I went next door to get gas. They didn't have any gas either, but they did have ice. Great stopover in Bramfeld. Just not again. Thank God the stop was in the middle of the city, otherwise I would have been deserted. So I was able to make my purchases again at the competition. THANKS

Very good fish dishes. The pike dumplings are a hit. The service is very friendly and helpful

Sometimes good and sometimes incompetent. Staff who don't even speak German and can give you the missing dip for the checked nuggets BECAUSE THEY DON'T UNDERSTAND WHAT A DIP IS...

The food was fresh, no waiting time and the table was clean

"Uh, card doesn't work, do you have anything else?" instead of “Good evening” (otherwise never problems with the card). Otherwise you'll be disturbing your sleep with your order anyway and they'll let you know that... Cheers to Mäces!

The fries here are always crispy and delicious! The boys worked hard, but had everything under control😂

Unfortunately, only half of my order was included in the drive thru. Did he notice it at home? No one can be reached by phone. Then I went there, left the food to my breastfeeding wife, and they only paid me for the mistake. No compensation, no nothing. Nobody who could decide anything and and and. Bad, I would have expected more from a place like Burger King. McDonald’s is much more customer friendly. Thanks for nothing!

Unfortunately, I forgot something from the order again. That's really annoying. You must and should always check whether everything is packed. Earned an extra €5 👍

Great restaurant where, on Friday evening after 8 p.m., a theatrically staged improvisation was carried out by the staff without being asked. The piece was about a loud argument between two employees regarding details of restaurant operations. While the acting certainly has room for improvement, this was certainly entertaining. Thanks for the unsolicited performance! The food was good at Burger King standard level. So: keep working on implementing the improvisation pieces! Good luck.

Lots of empty parking spaces. Lots of empty seats. Great 👍

Unfortunately it has become a no go. A lot of money for repeatedly cold burgers

Burger King as we know it. Everything OK. However, the ice cream machine has been “broken” for several months. Hard to believe the "repair" is still ongoing. Unfortunately no ice cream products are available, 1 star deducted. Update 2 years later: The ice cream maker is still broken... I doubt they'll ever want to repair it. Then Burgerking should at least be honest and admit it.

Well, as you know Burger King. Lukewarm, bland burgers

Staff completely overwhelmed and anything but friendly even though the store was empty. Of the 8 items ordered, 3 were wrong and the rest were barely warm. Furthermore, food that a customer brought back was put back in the serving area because he received it incorrectly. An absolute knockout for me

Disgusting! Given returned food to other customer. We placed an order for 62 EURO and had to wait a long time. A customer after us received his order before us, took it to the table and then came back. He had received the wrong goods, instead of a burger he had received chilli cheese fries. The condition took these back, exchanged the goods and put the returned package back in the burger waiting area. We were still waiting and it bothered me that the package had been placed there. I walked closer to the counter and then saw the condition put this same package in our bag (we had actually ordered these fries). I told the waitress that it wasn't possible to give the returned food to another guest. Now there was a lie (this is not the returned package) - but we had seen it, then the service was inexperienced and new, and last but not least the condition became cheeky, loud and unfriendly, didn't even see the mistake, no apology. The guest who had ordered after us intervened and no longer wanted his food if burgers were being swapped here. Now the service became even cheekier. How disgusting is that?!?!?!?!

I am very disappointed with my last order from this store. The cashier typed something at the register, but no receipt came out! When I asked for the receipt, she called the store manager. He then asked me in an extremely rude manner what I wanted. Only after he typed something into the system was the receipt issued to me. Such behavior is unacceptable and raises doubts about the professionalism and transparency of the store. The question arises as to whether such incidents are even closely scrutinized. ( TAX OFFICE )

Still friendly even at 12:50 a.m.! :)

Well, fast food - but still better than the "Gasthof zum goldenen M"!

The staff was unfriendly, the burger wasn't really warm, the cheese wasn't even melted properly, and the fries weren't quite as fresh either

I was banned from the house just because I'm black

Took something out of the house. Usual quality

We were guests there and two weeks later received a payment request of 45 euros because of exceeded parking time. Despite proof that I was a customer at the time, no goodwill was granted and I would still have to pay. You don't need to come back here anymore.

Unfriendly, very dirty shop, dirty toilets, infestation of ants, long waiting time. Never again!!! Not recommendable.

Something is always missing and you have to check everything. Employees who expect you to speak English. Sorry, but that doesn't work at all. Overpriced and just plain bad! Fries not cooked through...

Terrible, best avoided. was almost the only guest during Corona times. The staff were talking very loudly, actually it was a pretty unbridled argument between colleagues and the shift manager. I found it uncomfortable. The guest room was not very heated. Food is standard as always. Addendum from March 2022. I tried again, only two employees were in the restaurant at lunchtime. The lady sent me from the checkout outside to the car counter because it would be quicker there. But there was nothing going on. The store is completely understaffed and will be the last time I've been here. You don't have to throw a cent after such bad management.

Ignorant barn: The following story happened to me for the second time today, this time with a gentleman. That won't work with big business... I was almost sorry to disturb the lady behind the counter in her meditation. Four other guests were waiting next to me with hopeless looks at the information garbage screen. At some point there was a small bag on the counter. And when I asked whose burger was getting cold there, surprisingly it was mine. Now my pity goes out to the four noses who are probably still receiving information garbage instead of burgers. Sad. But it explains why such a chic shop in such an exposed location is so empty at this time. You probably need to bring your time. But it gives you the chance to get to know other guests.

Good quality. Many have improved.

Ich wahr heute da die Leute die da arbeiten sind total unhöflich und die Burger wahr kalt pumes wahren schwaz ich werde nieh wieder hin gehen

We ordered take away today. There was nothing going on, but I had to wait a really long time. That would be ok if the food was right. The fries didn't taste fresh. The burgers were completely hard around the edges, as if they had been sitting for a long time. We don't know that from Burger King. Today at around 1:40 p.m. the staff were more concerned with speaking to each other in their native language than with properly acknowledging my service.

One of the better Burger King branches in my opinion. Don't know what the fuss is about. I've been here often and never had any problems. The branch is modern and clean, the employees are always friendly (maybe it's like calling and the forest for some people.... 🙄) and you get the typical Burger King menu, which is usually prepared quickly because the branch is never overly full - quite the opposite . What more could you want when you go to a fast food restaurant?

Great BK branch! Fast service, clean, friendly staff. However, the music is the last thing. Annoying nonsense - change your playlist! Really unbearable.

Pretty much the cleanest Burger King I've seen to date. Even the toilets are always clean. The food is fresh and every special request is catered for.

You feel sorry for the poor employees. Completely overloaded and overwhelmed, they have to work at high voltage and listen to countless complaints during the resulting waiting times.

After a long break, we gave this branch near us in Bramfeld another chance; the disappointment couldn't have been greater. We ordered sweet potato fries at the counter, entered Country Potatoes by the employee, we received a mishmash of fries and country potatoes, cold and dried out. The Wopper Junior was also almost cold, the cheeseburger was lukewarm. Only the onion rings were hot. We found out in the Steilshoop branch a few weeks ago that things can be different and better, and everything was great.

I went out to eat/play with the children. The food and coffee arrived quickly and tasted good. Unfortunately, after 2 weeks I received a payment request that I parked for longer than 1 hour. It just took longer with the kids, playing, chatting and having coffee/dessert. If you can't stay there for >1 hour, I won't visit the restaurant again.

I was just at Burger King with my friend. He ordered a menu and after a long wait he finally got his food. After he took one bite of the burger, he realized it was dry and dry! He brought it back and the employee insulted him and accused him of just eating his fill! Bite into it once? Eat enough of it? He spoke to him and asked why we were being so rude to him. The Burger King employee threatened him and told him to get lost before he came over! Wwoooowww, mafia branch or what? He got the branch manager and he took sides and was on his countryman's side! He should complain to the boss! What service and what an exemplary branch manager! Could report the employee to the police for insulting and threatening!

Fast service, friendly staff, onion rings nice and hot and crispy

Got food at 10 p.m. and got a ticket because I used the parking lot...with 0 customers...never again

The food no longer tastes as good as it used to and it has also become very expensive. I won't buy any more food there

Had lunch with my two children and was very satisfactory. Everyone got exactly what was ordered and everyone was very happy...the children even waited a moment for the burgers because it was too hot for them. Everything was really fresh and tasty, nothing was off the shelf but we also had relatively special orders... but at lunchtime it should be worth it.

Yeah, the burgers aren't good, but what do you expect. Hence 4 stars.

It's been a long time since we've been to Burger King again and we were very, very disappointed. Burgers were very dry and only laurel onion rings were flabby and fries didn't taste good. In summary, it didn't taste good.

30 minutes wait for 2 hamburgers my child slept on what a burger king

It is very tasty and the staff behavior is very good

Fries and meat lukewarm, the rest ice cold. That's no fun. I actually enjoy eating at Burger King but this branch is not recommended. We waited at least 30 minutes for our order. The store was full, everyone was annoyed. Only 2 employees on site and completely overwhelmed. I probably exceeded the permitted parking time of 60 minutes. If you don't get another ticket. This branch is dead for me.

A great Burger King. Very friendly staff, very well maintained. Save us often when we visit HH ☺️

Unfortunately, Burger King simply doesn't have burgers worthy of the name. They are rather cold or lukewarm, if made at all, carelessly and simply don't taste good. This new burger with the hash browns, the sauce is really bad. Fries are almost always cold and inedible anyway. Most of the employees and the new atmosphere are positive, now the food just has to be good.

Personal könnte freundlicher sein und der Laden wirkte etwas dreckig.

Eine Bestellung für 5 Personen. Ich musste zweimal zurück weil wirklich alles falsch war. Ein total überfordertes Team

Wir als absolute Stammkunden, kamen an einem Nachmittag vorbei zum Essen, da wir einen langen Tag hinter uns hatten. Haben uns dann für knapp über 60min reingesetzt, boom Strafzettel. Der Wagen stand auf dem Parkplatz der leer stand. Prompt kam dann kurz danach von der Firma Loyal Parking eine Strafe von über 45,10€!!! weil ich länger als eine Stunde geparkt habe! Wir fuhren nur knapp 1h danach weg. Das ist mehr als frech und vor allem nach mehrmaligen Anfragen das dad Schuld dafür definitiv nicht ordentlich ausgeschildert ist. Wurde uns gesagt man solle die Summe abzahlen, es gäbe lediglich keine andere lösung. Auch haben wir versucht den Geschäftsführer anzusprechen, da wurden wir direkt vom Service abgewiesen, wirklich absolute Frechheit. Empfehle ich wirklich niemanden, der sich da mal einen längere Pause gönnen will. Unglaublicher Chaos, keiner nimmt die Verantwortung, sondern es wird nur hin und her geschoben. Wirklich einfach nur Frech. Uns sehen sie dort nie wieder.

Leider keine Maschine für Milchshakes, deswegen nur 3 Sterne

Essen war zur Abwechslung mal warm. Vermutlich weil schon ein paar Stunden Geschäftszeit war.

10/10 für die Mitarbeiter hier. Wir waren am 14.10.23 Abends hier essen. Die Bestellung ging schnell, es war sauber und wir haben selten so freundliche Mitarbeiter bei BK erlebt.

Muss zugeben service viel besser trotzdem kacka (außer Chili cheese Pommes 🍟)

Ich bin echt schwer begeistert wie sauber es hier ist, sowohl im bereich sanitäranlagen ( Herren ) als auch im Restaurant bereich. Geschmacklich auch kein vergleich zu anderen BK filialen, wobei es leer war bzw. wenig betrieb . Positiv überrascht.

Freundliches Personal und gute Burger auch vegan

Also finde diesen Burger schuppen echt gut. Komme gerne. Der in steilshoop sollte man meiden!

I like this place because you can drink your caffe and your kids just play in their playground

Muss die Rezession mal anpassen. Essen ist weiterhin ok, normal für Burger King eben. Aber das Personal ist entschieden seltsamer geworden. Habe heute mit einem 20er bezahlt, will mir ein junger Angestellter 15 Ein-Euro-Stücke zurückgeben, anstatt von der Nebenkasse sich einen Schein zu wecheln. Habe das Kleingeld verweigert und dann mit Karte gezahlt. Daraufhin hat er mich angemacht, warum ich so unfreundlich zu ihm bin. Ich würde ja sehen, dass er keine Scheine hat. Ich war weder unfreundlich noch ist es mein Fehler, wenn seine Scheine weg sind. Ich hätte problemlos gewartet bis er sich neue geholt hat. Muss ich 15 Ein-Euro-Stücke akzeptieren, weil er keine Lust hat den Schein zu wechseln. Ein 20er ist nun wirklich kein großer Schein. Und ist das dann sofort unhöflich, dass man sich von der Bedinung anmachen lassen muss? Also der Kunde ist hier in jedem Fall nicht König!

Еда очень вкусная, в помещении всегда чисто. Для напитков выдают бумажные трубочки (хорошо для экологии). Всё очень вкусно, особенно куриное мясо. Листья салата так же вкусные, свежие и хрустящие.

Es gibt einen DriveIn und einen Außenbereich mit Rutschturm für Kinder. Ansonsten war hier immer relativ leer wenn wir da waren.

Das Essen wurde schnell fertig gemacht und hat gut geschmeckt

Frisch, sauber und schnell. Nettes Personal!

Der Schock war gross als ich den Preis für den King bacen chicken ohne menue hörte 8.98 €. Die Bedienung geht so,

5€ für einen kleinen Crispy Chicken ist einfach zu teuer.

Eismaschine kaputt und Pommes kalt. Es hat sich nicht gelohnt her zu kommen.

Essen gut, frisch, Personal top, Ambiente ausbaufähig

Nach langer Zeit haben wir uns mal wieder für einen kleinen Ausflug zu Burger King entschlossen. Leider wird es bei diesem einen Ausflug bleiben. Die Burger lagen offenbar schon länger, waren kalt und hart, wenn es Sauce gegeben hatte, war sie eingezogen. Wir bekamen drei kleine Pommes statt zwei mittlere. Als wir die Burger reklamierten, wurden diese anstandslos zurückgenommen und es sollten neue an den Tisch gebracht werden. Das hatte die junge Frau dann aber mit dem aussprechen direkt wieder vergessen, so dass wir nach einer recht langen Kulanzzeit daran erinnerten und erneut (aber jüngere) Burger aus dem Regal bekamen. Ich weiß nicht, ob sich die Standardrezeptur geändert hat, der Geschmack war recht senflastig. Alles in allem keine Empfehlung. Schade.

30min warten bei 60min max parkzeit macht einen Besuch mit Kindern zu einem stressigem Erlebnis.

Richtig gut geworden nach der Renovierung! Essen ist schnell da, Laden wirkt sehr sauber, Mitarbeiter sehr freundlich (es wird jedes Mal "Guten Appetit" gewünscht) und bisher war das Essen jedes Mal frisch und gut. Bester BK in Hamburg! Wer mal was richtig Schlimmes sehen möchte, der kann sich mal McDonalds in Steilshoop anschauen.... weiter so, BK Bramfeld!

Leider kein Eis oder Shakes. Sonst ist der Service super !

Long Chicken war kalt die Soße waren wohl 2 Portionen die Pommes lauwarm der tausch sehr zögernd und wurde dann nicht mal zum Tisch gebracht. Service und Kunden Freundlichkeit geht anders.

Ist okay schade das man nur noch per terminal bestellen kann und nicht mehr an der Kasse

Service mit Verbesserungspotential. Essen i.O. Recht sauber.

Normale BurgerKing-Filiale aber leider mit kalten Burgern. Auch nach Reklamation gab es nur kalte Burger. Weiß nicht, ob das eine Ausnahme war, werde es auch nicht herausfinden.....

Alles nur noch aus der Mikrowelle 🤮

Burger nicht komplett durchgebraten, keine kühlung,kein eis, keine shakes. Im Sommer nicht zu empfehlen.

Bei diesem BurgerKing gibt es kein Eis und keine Milchshakes mehr. Fragt man nach warum bekommt man patzige Antworten, als wenn man nach etwas außerirdischen gefragt hat. Dieser Laden ist nicht mehr empfehlenswert!

von den chicen wings ist meiner frau den ganzen Abend schlecht geworden. Vom Burger habe ich Durchfall bekommen. . Bewertung vom 06.03.19.

Wir haben 80. Geburtstag gefeiert. Es war sehr gut, Es hat uns allen sehr gut gefallen. Der Service war sehr gut und alle waren Hilfsbereit. DANKESCHÖN NOCHMAL

leider hat die Qualität und der Service stark abgenommen ich gehe seid längerem nicht mehr hier hin und fahre extra etwas weiter...

You get what you are looking for here. Hot food quick, menus vary from country to country. Server could speak a little English and was quite pleasant, didnt have to wait long. Ate and left.

das personal ist nett und die preise stimmen eines der wenigen fast food service die noch einen spielplatz haben da sparen ja die anderen