McDonald's in Hamburg

Hello McDonalds team, we also found this branch very good and we really liked the look and feel of it, we will visit you again and visit this very clean branch again. Kind regards 😃🥰🤩😄😍🤑🫡😇💘🌍🌎🌍🇺🇲🗽🇺🇸💜❤️💕💚🧡😘♥️💗💛💖

I come here from Bramfeld and regret it every time. Today was the last time! ALWAYS something is missing!!! What's so hard about it? You don't have to strain your brain cells for this

Extremely busy but also very fast staff. It's just a McDonald's. Perfect for a quick break. Toilets were super clean!

Very noisy in the afternoon because of the children / school end! Extreme caution is required in the parking lot!@!@ Here there are gogo kart car drivers in the parking lot who don't take children or anything like that into consideration!!!

2 defective ordering terminals, which is why there is a small queue when ordering while the employees seem to be bored... At least the order was ready quickly.

Unprofessional staff. Chaos over space. Nobody knows what to do.

Everything as you would expect from McDonald's, good and quick.

The food was very good. The employees are usually in a good mood. And the toilets are very hygienic 👍 Highly recommended 👍👍👍👍

Good McDonald's but you always have to check whether everything is in there. When you order take away something is often forgotten

Fast Foot went quickly and didn't look like someone had thrown it in the packaging... Edit: no improvement in sight...

A shop where I like to go after training

MC D is catastrophic if you need help because it doesn't work at the terminal, as in the normal case you then go specifically to the people behind the counter then scream that you need help and you don't get any..2. No matter which order is larger,... there is always something missing, a drink, or a side dish... out of 7 times, almost every time, one time and the other were missing. Updated 9/14/24 And tried again after a long time and paid in full AGAIN and more than half of the order was missing! Only people who understand next to nothing. If even the boss is already gnawing on patience, that says it all. The best for last !!Pushing the garbage truck without gloves and then immediately picking up the burger again!!...the hygiene there was very hygienic! Conclusion MC?....no thanks, I'd rather go to Citizen King! It's cleaner and quality is the order of the day! __________________________________________

WORST Mc Donald I know. My child was crying and the employee didn't care. She upped the ante again and completely reduced the child to tears. Just don't go here! We had the app with a voucher. Somehow the employees couldn't handle it. a man who didn't speak German fetched a woman. She didn't know how to scan it either. Me neither, which is not my job. Then there was just back and forth and they refused to redeem the voucher. My child, who had been looking forward to it, started crying. I insisted on the voucher. The app said “Scan in the restaurant”. They said that doesn't work. Then they got another woman. It couldn't scan either. I don't know why. She then said that this had happened 100 times today and that this was my mistake. I get nothing. The child, who has now calmed down, cries again. I tell her to give it to me without a voucher. Not possible because only possible with an app voucher. I say she should then book it manually. Now she gets really harsh and says that it won't work because she doesn't know if I haven't redeemed the voucher already and just wants to try again. I'm saying I'm not cheating. She says she doesn't care, that's not possible. It's my mistake. Child now bursts into tears and keeps saying "My daddy doesn't lie." I say: look, my child is really crying now. Do they not care at all? Answer: "Yes" In order to protect my child, I had to leave. I have no understanding of such people!

Counter area often very unclean. Fries etc. are on the floor.

If everything went, the taste wouldn't be great, other mc tastes better

At McDonalds you know what you are getting. Nothing more, nothing less

Stop at McDonald's! Hungry, order, eat, go. Nothing special! The toilets could be kept cleaner... In addition to cleanliness, soap and paper are actually a MUST! Make an effort - others can do it too! Thanks

I ordered a fish burger without sauce and with ketchup instead I got normal sauce. When I pointed this out to the staff I got the burger back after 10 seconds and they simply scraped off the old sauce and smeared ketchup on it, let's assume it was me allergic to the sauce and there are now remains of the sauce which could be clearly seen and tasted and this would result in an allergic reaction who would take responsibility... INSURANCE!!!

Great service and delicious food 😋

Burgers sometimes only lukewarm.

We sat outside and ate and were served at our table. All the ingredients were fresh.

Always comfortable, clean, tasty.... We visit only this McDonald's Thanks a lot all employees

Stop McDonald's. You don't have any great expectations. I tried it again out of necessity after a long time. Unfortunately everything is still so sticky and this time the cheese wasn't completely melted, so the whole thing was lukewarm. But the whole thing came to the table quickly. Conditionally recommended!

Ice machine never works, fries taste like oil.

The worst McDonalds in Germany. There are just incompetent people who forget something every time. Never again

I paid with points and then it takes longer

A good McDonald's, where the ice cream machine actually always works! The tables are often dirty and greasy. Large rooms with lots of places and there is even a small playground outside.

By far the MacDonalds with the most incompetent and unfriendly employees

I've been eating here for years. The food is fresh and the service is excellent But there is a small Iranian man working there who has disrespected the customers many times. He is very racist and rude. And because of him I will never go there again

McDonalds with drive through. Standard, easy to reach. Just McD.

Just normal McDonald's. You know what to expect. Staff is nice, food as usual.

The food is reliably good. The staff are very friendly so always recommended!

Unfriendly employee harasses the guests and tells them to order from the machine, there are only 3 people today. The whole thing is also friendlier

Okay for the appetite. Long waiting time for a fast food restaurant, display for finished menus broken. Staff rather grumpy

The manager is so unfriendly and arrogant that you feel more like a nuisance than a guest! You don't feel comfortable anymore! A pity!

Were at McDonald's in Poppenbüttel. You order the goods via a terminal and are assigned a number. When the number is called, you get your food at the counter.

I ordered on the PC with a 100% Groupon for 20 nuggets. I waited almost 8 minutes while there was little going on in the almost empty restaurant with around 10 employees and around 4 customers. You just can't call it fast food anymore. I had to wait 6 minutes longer than expected and therefore didn't get my next connection on time. There was hardly anything going on at McDrive. I don't know why it took so long, but if it takes them almost 8 minutes, they can't get anything done with a lot of customer traffic in 30 seconds.

Bestellung völlig vergeigt. Mc Bacon und Egg ohne Bacon erhalten und wie bestellt Mc Sausage u. Egg gar nicht erhalten dafür Mc Bacon u. Egg ohne Bacon. Chaos pur

This is the most disgusting McDonald's there is. Dirty, unfriendly and the view into the kitchen is indescribable.

Received completely wrong order, plus Mc Bacon and Egg without 🥓 bacon. Absolutely chaotic

I waited over 15 minutes for my order, this is no longer fast food. The employees are overwhelmed and don't care at all.

Pancakes were dry and probably warmed up twice! It was around 9:30 am. AS ALWAYS, the related ordered products were missing. There was 1 vehicle in front of me, it was easy to see through the 2nd window “how many guests were being served/waiting inside the branch, but I still waited 17 minutes.. and unfortunately that wasn't the first time. It always takes forever and there are always missing paid products, which you usually notice when you're no longer there! I cannot understand this CONSTANTLY poor service quality and the demands they place on themselves!

Pros: The food was freshly prepared and hot. Unfortunately, an employee had a tantrum. Right at the food counter she screamed at the store manager and wouldn't calm down. The boss responded professionally, but couldn't get his way. The woman kept getting loud and gesticulating wildly. Very uncomfortable. The woman should have been removed from the restaurant immediately. An impertinence for the guests.

This is the worst McDonald's I've ever been to. There was only one person waiting in front of me and I waited 30 minutes for my food. Especially the supervisor, who was arrogant and unreasonable. After I asked how long it would take, he simply asked me to leave and told me not to disturb his work.

Couldn't order my food at the checkout. Simply impersonal and not customer focused.

Very cleanly managed branch! Nice staff and fast service

Were there at 11 p.m., waited 25 minutes for food and then got cold burgers and cold fries!!! The store used to be really good, unfortunately I can no longer recommend it!!!

Waiting time 30 minutes and then cold burgers and inedible fries

Drove 10 km to buy scrambled eggs. No, there are no scrambled eggs today. The mcmuffins I bought instead were totally sticky.

It is a small MacDonalds but very busy

Well, McDonald's. Nothing particularly different from usual. A lot of “residual waste” and you eat like a primitive man. Well the kids like it.

Something is almost always missing here The staff is also unfriendly when you point this out Unfortunately the nearest McDonald's near us...

what you aspect, good but not more could’ve been a bit fast faster, just because it’s supposed to be called fastfood

This is a very good McDonald's, The food is delicious and the drinks too. The only problem is that they always have problems with equipment and they don't give food for a long time. One time I ordered food and they didn't give me my food for 2 hours. I had to ask them 5 times if they would give me the food soon, but the answer I got was "Sorry, we have so many visitors and blah blah blah, we'll give you the food soon." receive. If you have a lot of time and nerves then go to this McDonald's.

It's unbelievable how you can run a franchise store like that, you can't even sit down, the employees have to see it and report it. You can’t run a McDonald’s like that.

...just a burger shop, if you expect delicious quality and service here, you're wrong: Simple but overpriced quality of products from questionable origin. The guest is allowed to work here in order to finance many cost-effective employees. Faucet sink in men's toilet broken In order to quickly and unsustainably fill up.

I occasionally pick up 6 chicken Mc Nuggets with sweet and sour sauce, Mc Rib & a large milk shake here to take away on the way home. The Chicken Mc Nuggets have been a bit flimsy for a while now, but since the wings are no longer available, they're still one of the best.

If I could I would give 0 stars, Spent €80 today, waited 20 minutes for the food, there was no chocolate sauce or 1/3 of a teaspoon in the chocolate iced coffee, politely asked a snotty lady who said we had no more sauce, A bald foreigner with a beard came from the side (description only so that the management would react) and shouted at me, as a woman, throughout the whole McDonald's that they always do it like that in the branch and that I should leave and gesticulated wildly with my hand . So that the customers all looked shocked, I've never seen anything so anti-social!!!! Never again

The McDonald's of my childhood has long been lost, what remains is a non-functioning store with overwhelmed staff that can hardly be surpassed in terms of unfriendliness. The quality of the food and the external appearance of the store, for example (broken faucet in the toilet) It just shows that savings are not only made on staff but also on quality and ambience. I wouldn't advise anyone to eat there, and I can only recommend McDonald's as a brand to check its standards and get things straight!

How can you give yourself the right to close half an hour early? It closed at 2 a.m. and the doors were locked at 1:26 a.m.... outrageous... even on a Friday...

Zum zweiten Mal habe ich für meinen Enkel ein mc menü geholt wohne nicht weit entfernt .Daheim habe ich festgestellt das wieder etwas fehlte . Mein Enkel musste die Pommes sowie Chicken Nuggets ohne Ketchup und Soße es .Nach der sofortigen Reklamation und wieder hingehen bekam man dann denn fehlenden Ketchup sowie die Soße und ein sorry . Mein Enkel hat es da es kalt wurde in der Zeit ohne gegessen . Mc Poppenbütteler Weg ist einfach nur das letzte .

The snacks are always delicious while you wait.

It's just a McDonald's Food 4 stars because price performance is good. You should take into account that it is fast food. McDonald's tastes the same everywhere.

Unfortunately, something from the order was forgotten again and was only discovered at home.

Employee spilled drink on my son's clothes. Although it doesn't excuse any reaction to cleaning or Reimbursement of the meal. Miese Art had to ask the branch manager for written confirmation of the incident. Lucky for you we're not in the US......

Bought food only to find out at home that two burgers 🍔 were missing. Called in vain.

Manchmal ist der Boden extrem klebrig

Normal McDonalds, nothing negative, nothing exceptional, relatively average

The worst McDonald’s in Hamburg! 1.) Hygiene measures are not observed here. There are leftover food all over the floor. The tables are not wiped. You have to wipe your table yourself. 2.) A burger was simply missing from the order. It's written on the order in black and white. The staff should be able to read. 3.) A shrimp and a chicken nugget were eaten in a snack box. You couldn't see that at first glance (because it's deeper in the box). When I realized this, I went to the service and showed the snack box. One of the staff told me it wasn't a bite and took the snack box away. The supposed “manager” then came and said I had bitten into it myself. Shortly afterwards he backtracked and said I should have seen it from the start. I asked the gentleman if I had to explicitly check each food individually for bites. And his answer in a serious way was: Yes! I’m not used to that from a McDonald’s and I was shocked (by his response). When it comes to complaints of any kind, I have so far been courteously accommodated. There was zero percent goodwill and competence here. A pity! (This happened on January 14, 2024, at around 6:30 p.m. If this gentleman is actually the manager of this branch, then he is out of place! I wish that a higher authority (department) would take care of this matter and that Check the potential of this gentleman!

Es kann nicht angehen das jedes Mal wenn ich im Mc Drive stehe das die Saucen vergessen werden ist das wirklich so schwer?

McRib mit kaum Sauce, auf dem Foto soll eine mittlere Pommes zu sehen sein. Ein absoluter Witz.

Personal vergisst ständig was bei der Bestellung und auf Nachfrage wird dann mürrisch nachgeliefert zum Tisch. Der schmutzige laden den ich je gesehen habe . Einfach nicht zu empfehlen. 😬

Sehr voll und laut. Abfall lag rum

Sehr Sauber,sehr nettes Personal und Essen heiß und vollständig!

Терпеть не могу Макдональс. Проходила просто мимо.

Ganz okay besser als in billdedt

Solide Filiale, hätte etwas sauberer sein können, war aber fairerweise zur Mittagszeit und dementsprechend Betrieb.

Nach der Ankunft mit meiner Kindern. 🤔 Haben wir online bestellt, bezahlt un 15 min gewartet, halbe bestelung kam an. ICH VERSUCHTE DIE MITARBEITERIN ANZUSPRECHEN, ABER DIE GING EINFACH WEG 😞Alles super kalt 🙄SCHOCO milch shake schmeckte nach kaffee 🤔 Bis heute war ich mit der Filiale sehr zufrieden, BIS HEUTE!!!! Na dann bin ich nach vorne, erstens 2 Mitarbeiter die kein Deutsch können, und genau die eine die mir das essen gebracht hat. (da hab ich dass verhalten an den Tisch verstanden) Dann kam eine dame die deutsche sprache verstanden hat. Oha!!! 15 min spater, kam auch unseres essen, weiterhin nivht besondres frisch, allerding vollständig.

Sehr dreckig und unmotiviertes Personal

Viele Sitzmöglichkeiten und eine große Auswahl an Essen. Auf das bestellte Essen muss man nicht lange warten und die Mitarbeiter freundlich. Empfehlenswert!

Mc Donalds halt... das essen war ok, der Service auch. Unschön die Müllmengen, aber da kann das Personal ja auch wenig machen, wenn die Kunden sich keine Mühe geben, etwas ordentlich zu sein.

Schneller Service, gutes Essen dennoch nicht perfekt. Ambiente war ok. Kann man teils empfehlen

Einfach klasse alles sehr gut gelaufen. Die haben eine Top Hygiene, und die Mitarbeiter Weltklasse Danke wir kommen gerne wieder.

Mit den Computer bestellen war ne Erfahrung die sich gelohnt hat essen kam schnell also top

Ein weiterer McDonald’s mit Drive-in…

Sehr freundliches Personal, sauberes Etablissement und die Eismaschine funktioniert.

Frühstück! 5 Sterne für das Team. Super freundlich und hilfsbereit. 01.07.2023 10:30

Leider war die Klimaanlage an und das wo es kalt draußen war ,hab ein Mitarbeiter gefragt warum die Anlage leuft den es war sehr kalt in laden und das mit Kleinkind, er sagte es ei nicht einstellbar und auf minimum er friert auch ,das war sehr frustrierend für uns und für uns kein wiederbesuch zu folge hat ., Nachtrag mittlerweile läuft alles wieder wie es soll

Teurer Mc Donalds! Die Preise sind leider viel höher als bei anderen Standorten das ist schon erstaunlich. Weil die Personalkosten, Energiekosten und Warekosten sicher an allen Standorten gleich sind. Bei Mitnahme kann ich nur empfehlen gleich im Geschäft oder am Drive in zu prüfen ob alles in der Tüte ist, hier kommt es immer wieder vor das z.B. der Burger oder die Pommes fehlen.

Heute ist es ziemlich dreckig. Viele Sitzpolsterung sind zerrissen, jemand hat eine gr. Pfütze am Tisch hinterlassen, es wird aber nicht gewischt. Butter den Tischen ist Müll.

Habe heute das Essen zum Mitnehmen bestellt. Bei der ersten Stichprobe vor Ort festgestellt das ein Getränk fehlte. Habe dies dann gleich nachgereicht bekommen. Zu Hause haben wir dann festgestellt das auch noch ein Burger fehlte. Schade eigentlich. Leider ist es auch nicht das erste Mal das dies passiert ist. Auch wenn viel los ist und auch vielleicht zu wenig Personal da ist, hat der Kunde ein Anrecht auf die Vollständigkeit der Bestellung. Ich zahle ja auch nicht nur ein bisschen was, sondern den gesamten Betrag der Bestellung. McDonald's ist nicht mehr das was es früher Mal war. Schade.

Beim Eintritt muss man selbst über eine Online Tafel die Bestellung aufgeben, kein Personal mehr dafür, dauert lange wen man unschlüssig ist, nicht selbst erklärlich, bez. Per ec Karte, ich ziehe den MC drive vor, da sind noch freundliche Mitarbeiter und Barzahlung möglich

Всё было хорошо. Чисто, быстро и ничего не забыли положить, как часто бывает в других местах.

Es ist immer wieder das gleiche kaum bist du zuhause schon fehlt ein Teil der Bestellung. Ansonsten ist es ein recht schöner Laden.

Um einen Royale TS ohne Tomate und ohne Salat zu machen, braucht man schon Eier

Lange Wartezeit trotz mitnehmens. Lediglich 2*Pommes und 2*Burger für 25min. Preis = 20€. Gibt nichts warum es mehr als 2 Sterne sein sollten. Schade.

Zwei Burger, Pommes, Chicken Mc Nuggets Chilli Cheese Nuggets per SB bestellt und über 20 Minuten auf das Essen gewartet. Burger und Chilli Cheese Nuggets nur lauwarm bekommen. Scheint so, als hätte auch diese Filiale von Mc Donald's zu wenig Personal....

We were lost and so we had a cuppa chino and were glad to get on to wi fi and use Skype to phone our friend. The cuppa chino was very good and we will return for more.